naren_btech_ece_engineer_trainee

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Mobile No: +91 9952929667 N V NARENDRA KUMAR [email protected]

RESUME

N.V.Narendra kumar

CAREER OBJECTIVE:

To become a successful professional in the field of Information Technology and to work in an

innovative and competitive organization. Seeking a challenging position, utilizing my abilities

developed through my experience and education.

PERSONAL PROFILE

Name : N.V.Narendra kumar.

Date of Birth : 25/01/1992

Father’s Name : N.G.Vijaya Kumar.

Father’s occupation : Working in a Private Concern.

Address For Communication : 36 valluvan Street, Otteri,

Chennai-600012.

9952929667,044-26623670.

9345518142

Email ID : [email protected].

PROFESSIONAL BACKGROUND

Trained in Java, Unix and Red Hat Linux, Oracle 10g, Windows and Networking,

PROFESSIONAL AND PROJECT EXPERIENCE

Key Areas and Strength

Have experience in working in adhoc data request using sql. Resolve incoming client calls based on departmental goals Provide detailed documentation in call logging system Receive and handle customer problem escalations Take ownership and responsibility for problems for client’s technical issues

mailto:[email protected]

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Increase knowledge base by passing new issue resolution information to Service Desk’s Knowledge Administrator through the established Missing Knowledge process

Promptly notify Critical Incident Management of high priority issues after collecting required information for escalation

Maintain a high level of Quality Customer Service ticketing tool, SQL , peoplesoft tool. Determining the Severity level of the request Determining the action required to resolve tickets Escalations and referral to other parts of the organization Managing issues through resolution Monitoring and status tracking of registered tickets Providing timely Updates to users Monitoring the scheduled FMS & ESA jobs/batches & reporting the incident. Acknowledge & process the release ticket from application team through remedy. Excellent analytical and problem solving skills. Strong Communication and Interpersonal Skills. Flexible to work in shifts.

EMPLOYMENT PROFILE:

Presently working as Engineer Trainee at Cognizant Technology.

EDUCATIONAL QUALIFICATION:

Degree Name of the Institution Year of passing Marks obtained(%)

BE(ECE) Thangavelu Engineering College 2013 74

HSC Satya Matriculation Hr Sec School 2009 72

SSLC Satya Matriculation Hr Sec School 2007 82

TECHNICAL SKILLS:

Languages : C , C++ , Java , HTML Operating Systems : Windows , Unix and Red Hat Linux RDBMS : Oracle.

PROFESSIONAL EXPERIENCE:

1. Project : Cognizant Application Services _FMS ESA Onsite Support

Client : Cognizant

Domain : Global Application Support

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Duration : Aug 2014 – Till date

Technology : SQL

Role : Engineer trainee

PERSONAL SKILLS

Demonstrated leadership skills, decision-making skills and Ability to motivate and inspire.

Ability to work well under pressure, priorities and effectively manage multiple tasks, meet scheduled deliverable dates.

Ability to Detail oriented, enthusiastic, flexible, and highly motivated and result oriented. Excellent organization and time management skills, Good team player. Strong analytical skills with the ability to recommend solutions. Passion for learning new things and personal growth. Ability to deal with people diplomatically.

Highly proactive and adaptable to different working conditions/environments

PROJECT UNDERTAKEN:

TITLE:

Generation of electricity without dependence of natural and expensive resources.

(Won second place in Anna University science fest 2009)

Done a project for the accurate usage of metro water in Indian houses and to control water theft.

ACHEIVEMENTS:

Won top three positions in district level zonals meet[800 mts and 1500 mts(2009)]. Sports Captain of my school(2009).

COMPUTER COURSE:

Undergone training in ARICH INFOTECH PVT .LTD. GFE IN GNIIT

AREA OF INTEREST:

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Java. Windows C language. HTML.

LANGUAGES KNOWN:

English , Tamil and Telugu.

HOBBIES:

Playing Cricket. Watching Movies. Radio Jockey and Anchoring. Drummer. Mimicri

REFERENCE:

Reference will be provided on request.

DECLARATION:

I hereby declare that the details furnished above are true to the best of my knowledge.

DATE :

PLACE: (N.V.NARENDRA KUMAR)

Documents

naren_btech_ece_engineer_trainee