National Board of DirectorsMembership Survey Summary 2013

Sales

1st Qtr

2nd Qtr

3rd Qtr

4th Qtr

Total Respondents = 713

D1 - 147 = 20.6% D2 – 74 = 10.4% D3 – 89 = 12.5% D4 – 112 = 15.7%D5 – 67 = 9.4% D6 – 86 = 12.1% D7 – 78 = 10.9% D8 – 60 = 8.4%

3.8%

13.6%

24.7%

27.6%

20.5%

9.8%

Age of Respondents3.8% were aged 19 – 2513.6% were aged 26 – 35 24.7% were aged 36 – 45 27.6% were aged 46 – 55 20.5% were aged 56 – 65 9.8% were aged 65+

15.2% aged 19 – 3558.3% aged 36 – 5526.5% aged 56+

District 1

District 225.4% aged 19 – 3559.2% aged 36 – 5515.4% aged 56+

District 3

85% aged 19 – 4515% aged 46 – 550% aged 56+

District 425.5% aged 19 – 3557.9% aged 36 – 5516.6% aged 56+

District 59.4% aged 19 – 3551.6% aged 36 – 5539% aged 56+

District 6

District 7

District 8

5.5% aged 19 – 3537% aged 36 – 5557.5% aged 56+

6.8% aged 19 – 3550% aged 36 – 5543.2% aged 56+

12% aged 19 – 3534.5% aged 36 – 5553.4% aged 56+

30.7% 8.1% 17% 17.1% 16.7% 10.4%

•96.6% know their work contributes to the achievement of their club and/or Kin Canada

•98.4% will put in the extra effort to get the job done

•99.4% are proud of the Kin work that they do

•93.6% have opportunities to provide input into decisions that affect their Kin experience

•50.9% are unclear on how National and National Board of Directors changing priorities affect the quality of their club

•93.5% of respondents felt their skills are a good fit with their club

•34.6% feel they do not get the training to be an engaged member

•61.25% feel club or District provides support needed for development

•83.6% feel there are opportunities for progression within club or District

SKILLS & KIN CAREER

MY CLUB

•95% of respondents have positive relationships within their club

•22.8% are unsatisfied with in which complaints within club issues are resolved

•90.8% would recommend their club to other individuals

•14.6% feel they can’t count on their club president to keep their promises

•78% feel there are not effective mechanisms in place to deal with poor performers

*These are National averages and percentages vary by District

MEMBER RETENTION

•90.8% would recommend their club to other individuals

•78% feel there are not effective mechanisms in place to deal with poor performers

•34% intend to leave their club in the next two years

•65.4% are actively looking for new members

•40% have recruited none in the last 3 years•24.3% have recruited one•28.4% have recruited 2 – 4•39.4% of those recruited are not still active members

*These are National averages and percentages vary by District

MEMBER RETENTION cont’d

•40.8% have lost 4-6 members from their club in last 3 years

•67.8% have no club mentoring programs in place

•86.5% don’t have mechanisms ensuring member satisfaction

*These are National averages and percentages vary by District

COMMUNICATION

•82% of respondents feel they receive useful communication from Club President

•60% of respondents feel they receive useful communication from their Deputy Governor

•50% of respondents feel they receive useful communication from their Governor

•50% of respondents feel they receive useful communication from Kin Canada National Office

•30% of respondents feel they receive useful communication from Kin Canada National Board

*These are National averages and percentages vary by District

NATIONAL BOARD OF DIRECTORS

•33% feel the NBOD does a good job of communicating its vision, mission, and goals•49.7% are Neutral and undecided

•31% feel the NBOD reviews and evaluates the progress towards meeting its goals and objectives•57.1 % are Neutral

•55% feel the NBOD carry out duties in the best interest of Kin•37.5% are Neutral

•50% have confidence in the board•41.3% are Neutral

*These are National averages and percentages vary by District

NATIONAL BOARD OF DIRECTORS cont’d

•30% feel the NBOD makes effective and timely decisions•58.2% are Neutral

•57.9% feel the NBOD will try to resolve concerns raised in the survey•32.1 % are Neutral

•55% feel the NBOD carry out duties in the best interest of Kin•37.5% are Neutral

*These are National averages and percentages vary by District

The ACTION PLAN

The National Board of Directors recognizes a number of areas that require attention.

With both Board and Operational areas identified, the NBOD can set policy to ensure actions are taken.

The NBOD is responsible for policy (the Road Map) to ensure the future of the Association and the destination in which we desire to reach. The Executive Director is responsible for the delivery of Operational aspects to take the Association to the destination. The ED does this with the cooperation of Staff, National Management team of Governors, National Committees, District Teams and you as members and member clubs to deliver the end product in your community.

The ACTION PLAN…what’s next?

• The NBOD has passed the Operational survey results to the Executive Director.

• The NBOD has passed the individual District Operational results to the Governors.

• The Board has undertaken Strategic Planning with Aperio, a strategic consulting firm and are currently working on a 5-year Strategic plan that will be delivered in Fall 2014

• The NBOD will be communicating with a Monthly Board report to the membership through various mediums

The ACTION PLAN…what’s next?

• The Board report will include updates about what has happened most recently in the stages of the Strategic Plan, where in the process we currently are, and the next stages of the process

• The Board will be using time during conventions to engage members