nbn™ Ethernet Product Module · 2019. 11. 1. · Part A: The nbn™ Ethernet Product SFAA – Wholesale Broadband Agreement - Product Description - nbn™ Ethernet Product Module

nbn™ Ethernet Product

Module Wholesale Broadband Agreement

This document forms part of NBN Co’s Wholesale Broadband Agreement, which is a Standard Form of

Access Agreement for the purposes of Part XIC of the Competition and Consumer Act 2010.

SFAA - Wholesale Broadband Agreement - nbn™ Ethernet Product Module

Roadmap

The nbn™ Ethernet Product Module sets out the following terms and conditions which apply to

nbn’s supply of the nbn™ Ethernet Product:

the nbn™ Ethernet Product Description;

the nbn™ Ethernet Product Technical Specification;

the nbn™ Ethernet Service Levels Schedule;

the nbn™ Ethernet Price List;

the nbn™ Ethernet Product Terms; and

the nbn™ Ethernet Fair Use Policy.

Product Description nbn™ Ethernet Product Module

Wholesale Broadband Agreement

This document forms part of NBN Co’s Wholesale Broadband Agreement, which is a Standard Form

of Access Agreement for the purposes of Part XIC of the Competition and Consumer Act 2010

SFAA – Wholesale Broadband Agreement - Product Description - nbn™ Ethernet Product Module

2

Copyright

This document is subject to copyright and must not be used except as permitted below or under the

Copyright Act 1968 (Cth). You must not reproduce or publish this document in whole or in part for

commercial gain without the prior written consent of nbn. You may reproduce and publish this document in

whole or in part for educational or non-commercial purposes as approved by nbn in writing.

Copyright © 2017 nbn co limited. All rights reserved. Not for general distribution.

Disclaimer

This document is provided for information purposes only. The recipient must not use this document other

than with the consent of nbn and must make its own inquiries as to the currency, accuracy and

completeness of this document and the information contained in it. The contents of this document should

not be relied upon as representing nbn’s final position on the subject matter of this document, except

where stated otherwise. Any requirements of nbn or views expressed by nbn in this document may change

as a consequence of nbn finalising formal technical specifications, or legislative and regulatory

developments.

Environment

nbn asks that you consider the environment before printing this document.

Product Description nbn™ Ethernet Product Module


Version Description Effective Date

3.0 First issued version of WBA 3 17 November 2017

Introduction


3

Introduction

This nbn™ Ethernet Product Description describes the nbn™ Ethernet Product. It forms part of the

nbn™ Ethernet Product Module.

Roadmap

A roadmap describing the structure of this nbn™ Ethernet Product Description follows for the

assistance of Customer.

Part A: The nbn™ Ethernet Product

Part A describes what the nbn™ Ethernet Product is.

Part A: The nbn™ Ethernet Product Page

The nbn™ Ethernet Product 5

Part B: Required Product Components

Part B describes the four core Product Components of nbn™ Ethernet which Customer must order.

Part B: Required Product Components Page

1 Network-Network Interface (NNI) 6

2 Connectivity Virtual Circuit (CVC) 7

3 Access Virtual Circuit (AVC) 10

4 User Network Interface (UNI) 14

Part C: Optional Product Features

Part C describes the optional Product Features of nbn™ Ethernet which Customer may elect to

order.

Part C: Optional Product Features Page

5 Multicast 17

6 Enhanced Fault Rectification Service 18

7 UNI-V and AVC TC-1 bundle 19

8 Satellite Test Service 19

9 Battery Backup Service 20

Part D: General conditions of supply

Part D sets out general conditions which apply to the supply of nbn™ Ethernet to Customer.

Part D: General conditions of supply Page

10 Downstream supply 21

Roadmap


4

Part D: General conditions of supply Page

11 Interconnection and network supply chain 21

12 nbn™ Network architecture and nbn™ Ethernet boundaries 23

13 Speeds, performance and availability 24



5


The nbn™ Ethernet Product:

is an Ethernet-based Layer 2 virtual connection that carries traffic between a UNI used to

serve a Premises and a POI;

is supplied by means of the Fibre Network, FTTB Network, FTTN Network, HFC Network,

Wireless Network or Satellite Network;

enables Customer or its Downstream Service Providers to supply a Carriage Service or

Content Service to a Premises; and

comprises 4 Product Components, which Customer must acquire as part of nbn™

Ethernet, and a number of optional Product Features, which Customer may elect to acquire

depending on the nbn™ Network over which the nbn™ Ethernet Product is supplied:

Type Product Component / Product Feature nbn™ Network

Product

Components (required)

NNI; CVC; AVC; UNI Fibre, FTTB, FTTN,

HFC, Wireless and Satellite

Product

Features (optional)

Multicast (Multicast Domain, Multicast AVC); UNI-V and AVC TC-1 bundle; Battery Backup Service

Fibre

Enhanced Fault Rectification Service Fibre, FTTB, FTTN and HFC

The AVC and UNI Product Components are supplied as a bundle. nbn supplies the AVC to

Customer on condition that Customer also acquires a UNI in conjunction with that AVC.



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Section 1 describes the NNI. Customer must order an NNI for each CSA where nbn supplies nbn™

Ethernet to Customer. Customer connects its network to the nbn™ Network at the POI where the

NNI is located.

1. Network-Network Interface (NNI)

1.1 NNI description

(a) A Network-Network Interface or NNI is the interface at a POI where Customer traffic is

handed over to the nbn™ Network.

(b) The NNI is the point of handover for all CVCs associated with that NNI.

(c) The NNI Bearer is the physical interface between the Customer switch and the nbn™

Network.

(d) An NNI Bearer must be configured as a member of an NNI Group which is a logical

interface comprising one or more NNI Bearers supplied by nbn to Customer.

(e) An NNI supplied in respect of:

(i) nbn™ Ethernet (Satellite) will not be made available in respect of nbn™ Ethernet

supplied by means of any other access technology; and

(ii) nbn™ Ethernet supplied by means of any access technology other than the

Satellite Network will not be made available in respect of nbn™ Ethernet

(Satellite).

1.2 NNI Bearer

The physical interface options for the NNI Bearer are:

NNI Bearer profile

1000BaseLX

10GBaseLR

1000BaseEX

10GBaseER

1.3 NNI Group

(a) An NNI Bearer can only be configured as a member of an NNI Group if its interface rate is

the same as the interface rate of the NNI Group.

(b) Each NNI Bearer must be configured with a logical single or diverse chassis redundancy

mode, together forming an NNI Group.

(c) Single chassis is the only redundancy mode available for an NNI Group comprised of a

single NNI Bearer.

(d) If Customer selects single chassis as the redundancy mode for an NNI Group:

(i) each NNI Bearer in that NNI Group will be connected to the same chassis; and



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(ii) the NNI will operate as a single, unprotected interface.

(e) Each NNI Bearer in an NNI Group where Customer selects diverse chassis as the

redundancy mode will be connected across a pair of chassis.

(f) Once an NNI Group is activated, the redundancy mode of that NNI Group cannot be

reconfigured.

Section 2 describes the CVC. Customer must order a CVC for each CSA where nbn supplies nbn™

Ethernet to Customer. The size of the CVC that Customer requires is at the discretion of Customer

(subject to this section 2 and the nbn™ Ethernet Fair Use Policy).

2. Connectivity Virtual Circuit (CVC)

2.1 CVC description

(a) A Connectivity Virtual Circuit or CVC is Ethernet-based Layer 2 virtual capacity on the

nbn™ Network used to carry Customer traffic between multiple AVCs in a CSA on an

aggregated basis and the NNI at the POI serving that CSA.

(b) Subject to sections 2.2 to 2.4, nbn will make the CVC available in traffic class 1 (CVC TC-

1), traffic class 2 (CVC TC-2) and traffic class 4 (CVC TC-4).

(c) Customer may order a CVC TC-4, CVC TC-1 or CVC TC-2, or any combination of the three,

in any of the bandwidth profiles set out in sections 2.2, 2.3 and 2.4, provided that the total

combination of CVC bandwidth profiles is not zero.

(d) A CVC supplied in respect of:

(i) nbn™ Ethernet (Satellite) will not be made available in respect of nbn™ Ethernet

supplied by means of any other access technology; and

(ii) nbn™ Ethernet supplied by means of any access technology other than the

Satellite Network will not be made available in respect of nbn™ Ethernet

(Satellite).

2.2 CVC TC-4

(a) Customer may order a CVC TC-4 in respect of nbn™ Ethernet (Fibre), nbn™ Ethernet

(FTTB), nbn™ Ethernet (FTTN), nbn™ Ethernet (HFC), nbn™ Ethernet (Wireless) and

nbn™ Ethernet (Satellite).

(b) Customer must select a bandwidth profile for the CVC TC-4.

(c) The CVC TC-4 bandwidth profiles available in respect of:

(i) nbn™ Ethernet (Fibre), nbn™ Ethernet (FTTB), nbn™ Ethernet (FTTN), nbn™

Ethernet (HFC) and nbn™ Ethernet (Wireless) are:

CVC TC-4 symmetrical Mbps (CIR) In symmetrical Mbps (CIR) increments of

0 0

100-300 50

300-10,000 100

(ii) nbn™ Ethernet (Satellite), subject to sections 2.2(d) and 2.2(e), are:



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CVC TC-4 symmetrical Mbps (CIR)

In symmetrical Mbps (CIR) increments of

For CVC Class

0 0 0, 1, 2

100-1,000 25 0, 1, 2

(d) In respect of nbn™ Ethernet (Satellite), Customer must:

(i) specify a CVC Class for each CVC TC-4;

(ii) associate at least 1,600 AVCs with each CVC TC-4 before ordering any further CVC

TC-4 in the same CVC Class; and

(iii) at all times, associate at least the following number of AVCs with each CVC TC-4:

CVC Class Minimum number of AVCs that must be associated with each CVC TC-4

Initial 100 Mbps bandwidth profile

Initial 25 Mbps

bandwidth profile increment above

100 Mbps

Each additional

25 Mbps bandwidth profile increment

0 0 235 82

1 0 190 74

2 0 170 66

Note: If Customer orders more than one CVC in a CVC Class, each limitation in this section 2.2(d) applies to

each such CVC.

(e) If Customer fails to comply with section 2.2(d)(iii) in connection with a CVC TC-4 (without

limiting any rights that nbn may have in relation to such failure under the Head Terms or

the nbn™ Ethernet Fair Use Policy), nbn may modify the bandwidth profile of that CVC

TC-4 by following the process set out in the WBA Operations Manual.

2.3 CVC TC-1


(FTTB), nbn™ Ethernet (FTTN), nbn™ Ethernet (HFC), nbn™ Ethernet (Wireless) and

nbn™ Ethernet (Satellite).

(b) Customer must select a bandwidth profile for the CVC TC-1. Subject to sections 2.3(c) and

2.3(d), the CVC TC-1 bandwidth profiles are:


In symmetrical Mbps (CIR) increments of

nbn™ Network

0-10 5 Fibre, FTTB, FTTN, HFC, Wireless and Satellite

10-20 10 Fibre, FTTB, FTTN, HFC and Wireless








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(c) Customer must, at all times, associate at least the following number of AVCs with each

CVC TC-1 for nbn™ Ethernet (Satellite):

CVC TC-1 symmetrical Mbps (CIR) Minimum number of AVCs that must be associated with each CVC TC-1

0 0

5 0

10 333

(d) If Customer fails to comply with section 2.3(c) (without limiting any rights that nbn may

have in relation to such failure under the Head Terms or the nbn™ Ethernet Fair Use

Policy), nbn may modify the bandwidth profile of the CVC TC-1 by following the process

set out in the WBA Operations Manual.

2.4 CVC TC-2


(FTTB) and nbn™ Ethernet (FTTN).

(b) Customer must select a bandwidth profile for the CVC TC-2. The CVC TC-2 bandwidth

profiles are:


0

5

10

20

25

30

40

50

60

80

100

120

150

200

250

300-1000 (in increments of 100 Mbps)



10

Section 3 describes the AVC. Customer must order an AVC for each Premises where nbn supplies

nbn™ Ethernet to Customer.

3. Access Virtual Circuit (AVC)

3.1 AVC description

(a) An Access Virtual Circuit or AVC is an Ethernet-based Layer 2 virtual connection on the

Fibre Network, FTTB Network, FTTN Network, HFC Network, Wireless Network or Satellite

Network that carries Customer traffic to and from a UNI used to serve a Premises.

(b) Customer must order an AVC for each Premises to which nbn™ Ethernet will be supplied.

(c) Subject to sections 3.2 to 3.4, nbn will configure the AVC to carry data in traffic class 4

(AVC TC-4) and Customer may elect to partition the AVC to additionally carry data in

traffic class 1 (AVC TC-1), traffic class 2 (AVC TC-2), or both.

(d) Customer must order an AVC TC-4, and may additionally elect to order one AVC TC-1, one

AVC TC-2, or both, in any of the bandwidth profiles set out in sections 3.2, 3.3 and 3.4

subject to section 4.1.3 of, and Appendix B to, the nbn™ Ethernet Product Technical

Specification.

(e) For each AVC traffic class Customer orders in respect of a Premises in a CSA, Customer

must order a CVC in the same traffic class in respect of that CSA.

(f) nbn will map one AVC TC-4 to any UNI used to serve the relevant Premises and will not

map more than one AVC TC-4 to the same UNI.

3.2 AVC TC-4

(a) The AVC TC-4 bandwidth profiles for nbn™ Ethernet (Fibre), nbn™ Ethernet (HFC) and

nbn™ Ethernet (Satellite) are:

AVC TC-4 downstream Mbps (PIR)

AVC TC-4 upstream Mbps (PIR)

nbn™ Network

12 1 Fibre, HFC and Satellite

25 5 Fibre, HFC and Satellite

25 10 Fibre and HFC

50 20 Fibre and HFC

100 40 Fibre and HFC

250 100 Fibre

500 200 Fibre

1000 400 Fibre

Note: To be read subject to (1) the capacity management provisions for the Satellite Network in section 3.7

below and (2) section 4.1.3 of, and Appendix B to, the nbn™ Ethernet Product Technical Specification.

(b) Subject to sections 3.2(c) to 3.2(e), the AVC TC-4 bandwidth profiles for nbn™ Ethernet

(FTTB), nbn™ Ethernet (FTTN) and nbn™ Ethernet (Wireless) are:



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AVC TC-4 downstream Mbps (PIR)1

AVC TC-4 upstream Mbps (PIR)1

nbn™ Network

12 1 FTTB, FTTN and Wireless

25 5 FTTB, FTTN and Wireless

25 5 - 102 FTTB and FTTN

25 - 502 5 - 202 FTTB, FTTN and Wireless

25 - 1002 5 - 402 FTTB and FTTN

Notes:

1 To be read subject to (1) the description of how the PIR for these bandwidth profiles is to be interpreted in

section 13 below; (2) section 4.1.3 of, and Appendix B to, the nbn™ Ethernet Product Technical Specification.

2 Where the bandwidth profile is expressed as a range, the range shows the maximum PIR which may be

achieved at the nbn™ Network Boundary for the relevant bandwidth profile. The PIR can fall anywhere in the

range for the relevant bandwidth profile in respect of a particular AVC TC-4 used to serve a Premises (they are

not minimum-maximum PIR ranges).

(c) Subject to sections 3.2(d) and 3.2(e), nbn will comply with the PIR Objective.

(d) If the PIR at the UNI used to serve a Premises located in the footprint of the FTTB Network

or FTTN Network is not capable of achieving the PIR Objective, then:

(i) nbn will, in accordance with the WBA Operations Manual, designate that

Remediation or Interference Mitigation is required;

(ii) until Remediation or Interference Mitigation is completed, the downstream PIR and

upstream PIR at the UNI used to serve the Premises may be significantly less than

the PIR Objective in respect of the Premises; and

(iii) if nbn notifies Customer in accordance with the WBA Operations Manual that

Interference Mitigation is unsuccessful, the downstream PIR and upstream PIR at

the UNI used to serve the Premises may be significantly less than the PIR

Objective in respect of the Premises.

(e) While an nbn™ Ethernet (FTTB) Ordered Product or nbn™ Ethernet (FTTN) Ordered

Product is in a Repair Profile in accordance with the WBA Operations Manual, the

downstream PIR and upstream PIR at the UNI may be significantly less than the

downstream PIR and upstream PIR of the bandwidth profile ordered by Customer in

respect of the Ordered Product.

3.3 AVC TC-1

(a) The AVC TC-1 bandwidth profiles are:

AVC TC-1 symmetrical Mbps (CIR) nbn™ Network

0 Fibre, FTTB, FTTN, HFC, Wireless and Satellite

0.15 Fibre, FTTB, FTTN, HFC, Wireless and Satellite

0.3 Fibre, FTTB, FTTN, HFC and Wireless

0.5 Fibre, FTTB, FTTN and HFC

1 Fibre, FTTB, FTTN and HFC



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2 Fibre, FTTB, FTTN and HFC

5 Fibre, FTTB, FTTN and HFC*

* Note: HFC AVC TC-1 bandwidth profiles above 2 Mbps are not available on the CMB820B variant of the HFC-

NTD.

(b) The AVC TC-1 Data Transfer Rate will be included in the overall AVC TC-4 Data Transfer

Rate except where the AVC TC-1 is mapped to the UNI-V in the case of nbn™ Ethernet

(Fibre) under section 7.

(c) Where available, Customer may acquire both an AVC TC-1 mapped to the UNI-D and an

additional AVC TC-1 mapped to the UNI-V in the case of nbn™ Ethernet (Fibre) under

section 7.

(d) The maximum AVC TC-1 capacity that Customer may order in respect of each NTD used by

nbn to supply nbn™ Ethernet (Wireless) is 0.6 symmetrical Mbps.

3.4 AVC TC-2

(a) The AVC TC-2 bandwidth profiles are:

AVC TC-2 symmetrical Mbps (CIR) nbn™ Network

5 Fibre, FTTB and FTTN



30 Fibre

40 Fibre

50 Fibre

60 Fibre

70 Fibre

80 Fibre

90 Fibre

100 Fibre

(b) The AVC TC-2 Data Transfer Rate will be included in the overall AVC TC-4 Data Transfer

Rate.

(c) If the CIR at the UNI used to serve a Premises is not capable of achieving an applicable

CIR Objective then:

(i) sections 3.2(c) to 3.2(e) and 3.5 will not prevent that failure from being a Service

Fault until nbn designates that Remediation or Interference Mitigation is required

in accordance with the WBA Operations Manual;

(ii) if nbn designates that Remediation or Interference Mitigation is required, until

Remediation or Interference Mitigation is completed, the downstream CIR and

upstream CIR at the UNI used to serve the Premises may be significantly less than

the CIR Objective in respect of the Premises; and



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(iii) if the relevant nbn™ Ethernet Ordered Product is not supplied using a

Transitioning Special Service Line and nbn designates that Remediation or

Interference Mitigation is required and then notifies Customer in accordance with

the WBA Operations Manual that Remediation or Interference Mitigation is

unsuccessful, the downstream CIR and upstream CIR at the UNI used to serve the

Premises may be significantly less than the CIR Objective in respect of the

Premises.

(d) While an nbn™ Ethernet (FTTB) Ordered Product or nbn™ Ethernet (FTTN) Ordered

Product is in a Repair Profile in accordance with the WBA Operations Manual, the

downstream CIR and upstream CIR at the UNI may be significantly less than the

downstream CIR and upstream CIR of the bandwidth profile ordered by Customer in

respect of that nbn™ Ethernet (FTTB) Ordered Product or nbn™ Ethernet (FTTN) Ordered

Product.

3.5 CIR

Without limiting section 13.1 and subject to section 3.4(c), if the Line Rate of an nbn™ Ethernet

Ordered Product is not capable of supporting the provision of all AVC TC-1 and AVC TC-2

bandwidth profiles ordered by Customer in respect of that Ordered Product (including as set out in

sections 3.2.2 and 3.3.2 of the nbn™ Ethernet Product Technical Specification), then, for both AVC

TC-1 and AVC TC-2:

(a) the Information Rate experienced by Customer, Downstream Service Provider and End

Users may each be significantly less than the downstream CIR and upstream CIR of the

bandwidth profile ordered by Customer in respect of the relevant Ordered Product; and

(b) the Frame Delay, Frame Delay Variation and Frame Loss of the relevant Ordered Product

may each be significantly worse than the Traffic Class performance specified in section 7.1

of the nbn™ Ethernet Product Technical Specification.

3.6 Third party interference - FTTB Network and FTTN Network

(a) An Interference Event caused by the equipment or network of a third party may prejudice

the integrity, or cause a deterioration of the operation or performance of, an nbn™

Ethernet (FTTB) Ordered Product or nbn™ Ethernet (FTTN) Ordered Product.

(b) If an Interference Event caused by the equipment or network of a third party occurs, nbn

will undertake Interference Mitigation as soon as reasonably practicable in the

circumstances.

(c) Until nbn can mitigate the effects of an Interference Event caused by the equipment or

network of a third party, the affected Ordered Product may not operate in accordance with

this nbn™ Ethernet Product Description or the nbn™ Ethernet Product Technical

Specification.

3.7 Satellite Network capacity management

In respect of nbn™ Ethernet (Satellite):

(a) Customer must not place, and nbn may decline, an AVC order in respect of a Premises if

the supply of the ordered AVC would result in nbn supplying more than one AVC TC-4 and

one associated AVC TC-1 to all nbn customers in respect of that Premises;

(b) Customer must suspend or terminate any Customer Product that Customer becomes aware

is being used by a Downstream Service Provider or End User in connection with the

bonding of two or more UNIs (even if nbn is only supplying one of the UNIs to Customer

and the other UNI(s) to an Other Customer);



14

(c) nbn may decline an AVC order or AVC modification which would require additional Beam

capacity to be supplied during any period in which a Beam is at or near maximum

capacity; and

(d) nbn may deprioritise data transfers or reduce the maximum data transfer rate of any AVC

contributing disproportionately to Beam capacity utilisation.

Note: Sections 3.7(a) and 3.7(b) do not apply in respect of a Public Interest Premises to the extent that nbn

waives Customer's obligations in respect of that Public Interest Premises under section 34 of the nbn™

Ethernet Product Terms.

Section 4 describes the UNI which must be ordered in conjunction with the AVC for each Premises

where nbn supplies nbn™ Ethernet to Customer.

4. User Network Interface (UNI)

4.1 UNI description

(a) The User Network Interface or UNI is a physical port to which nbn supplies nbn™

Ethernet in respect of a Premises.

(b) nbn will make one or more of the following types of UNI available in respect of a Premises,

in accordance with section 4.1(c):

(i) the UNI-D;

(ii) the UNI-V; and

(iii) the UNI-DSL.

(c) The type of UNI which nbn makes available in respect of a Premises depends on the nbn™

Network used to serve the Premises, the functionality requested by Customer and the type

of Premises:

Type of UNI Port Location of UNI port Number of

available ports on

NTD

Type of Premises

nbn™ Network

UNI-D Ethernet NTD 4 All Premises¹ Fibre,

Wireless and Satellite

UNI-D Ethernet NTD 12 All Premises¹ HFC

UNI-V Analogue NTD 2 All Premises¹ Fibre

UNI-DSL xDSL Jumper Cable

termination on the Customer Side MDF

N/A (there is no NTD)

All Premises FTTB

UNI-DSL xDSL Jumper Cable

termination on the Customer Side MDF


Premises at an MDU Site

FTTN

UNI-DSL xDSL Telecommunications

Outlet or, if present, Passive

NTD3


Premises not

at an MDU Site

FTTN



15

Notes:

¹ In a Multi-Premises Site served by the Fibre Network or HFC Network, nbn will be responsible for the

installation, supply and repair of nbn™ Ethernet up to and including the UNI on the NTD in the same way as

for any other Premises served by the Fibre Network or HFC Network (as applicable), including where the UNI is

located on an NTD installed at a Centralised Deployment location associated with a Non-Addressable Object.

² Although the CM8200B variant of the HFC-NTD is physically equipped with two UNI-D ports (UNI-D1 and

UNI-D2), only UNI-D1 is available for use. Typically, UNI-D2 will be covered with a sticker.

3 Where the nbn™ Network Boundary Point is at a Passive NTD, nbn will be responsible for the installation,

supply and repair of nbn™ Ethernet up to, and including, the Passive NTD. In those cases, nbn will not be

responsible for reconfiguring wiring beyond the Passive NTD to the Telecommunications Outlet.

(d) Access to and use of a UNI used to serve a Premises is subject to any availability rules set

out in the WBA Operations Manual.

4.2 UNI-D

(a) The number of UNI-Ds available at a Premises served by the Fibre Network, HFC Network,

Wireless Network or Satellite Network depends on:

(i) whether a Premises is located in the footprint of the Fibre Network, HFC Network,

Wireless Network or Satellite Network; and

(ii) the number and type of NTDs which are installed at that Premises.

(b) The UNI-D has an electrical interface and will not be made available with an optical

interface.

(c) It is a condition of supply of an AVC TC-4 Product Component of nbn™ Ethernet (Fibre),

nbn™ Ethernet (HFC), nbn™ Ethernet (Wireless) and nbn™ Ethernet (Satellite) that

Customer also acquire a UNI-D in conjunction with that AVC TC-4 for each Premises at

which nbn™ Ethernet will be supplied.

4.3 UNI-V

(a) The number of UNI-Vs available at a Premises served by the Fibre Network depends on the

number of NTDs which nbn has installed at that Premises.

(b) The UNI-V is an optional Product Feature of nbn™ Ethernet (Fibre) and incorporates an

analogue telephone adaptor for the supply of telephony services to a Premises.

Note: See section 7 for more information.

4.4 UNI-DSL

(a) The number of UNI-DSLs available at a Premises served by the FTTB Network or FTTN

Network depends on:

(i) the number of distinct nbn™ Copper Pairs installed at the Premises which

terminate at an accessible xDSL port; and

(ii) the allocation and installation by nbn of a single xDSL port to each distinct nbn™

Copper Pair.

(b) It is a condition of supply of an AVC TC-4 Product Component of nbn™ Ethernet (FTTB)

and nbn™ Ethernet (FTTN) that Customer also acquires a UNI-DSL in conjunction with that

AVC TC-4 for each Premises at which nbn™ Ethernet will be supplied.



16

4.5 UNI mappings and AVC bandwidth profiles

The UNI mappings and AVC bandwidth profiles available for those UNI mappings are:

nbn™ Network AVC UNI mapping Available bandwidth profiles described in

Fibre AVC TC-4 UNI-D Section 3.2(a)

AVC TC-1 UNI-D (default) Section 3.3(a)

UNI-V (optional) Section 7

AVC TC-2 UNI-D Section 3.4

FTTB and FTTN AVC TC-4 UNI-DSL Section 3.2(b)

AVC TC-1 UNI-DSL Section 3.3(a)

AVC TC-2 UNI-DSL Section 3.4

HFC AVC TC-4 UNI-D Section 3.2(a)

AVC TC-1 UNI-D Section 3.3(a)

Wireless AVC TC-4 UNI-D Section 3.2(b)


Satellite AVC TC-4 UNI-D Section 3.2(a)




17


Section 5 describes the optional Multicast feature of nbn™ Ethernet designed for delivering audio-

visual and other content such as Internet Protocol Television (IPTV) simultaneously to multiple End

Users. The Multicast feature is only available for nbn™ Ethernet (Fibre).

5. Multicast

5.1 Description

(a) Multicast allows Customer to supply uni-directional data once at the NNI which is then

replicated over the Fibre Network to be delivered simultaneously to multiple NTDs

(Multicast).

(b) Multicast is an optional Product Feature of the AVC and CVC Product Components of nbn™

Ethernet (Fibre). nbn will only make Multicast available by supplying:

(i) the CVC in the multicast traffic class (Multicast Domain); and

(ii) the AVC in the multicast traffic class (Multicast AVC).

(c) In addition to the core components described in Part B of this document, Customer must

also acquire:

(i) a Multicast Domain for each CSA; and

(ii) a Multicast AVC in respect of each Premises within that CSA,

where Customer wishes to offer the Multicast feature.

(d) nbn will use the AVC TC-4 and CVC TC-4 supplied to Customer in respect of a Premises to

transfer upstream traffic related to the supply of Multicast to Customer at that Premises.

5.2 Multicast Domain

(a) The Multicast Domain bandwidth profiles are:

Multicast Domain downstream Mbps (CIR) In downstream Mbps (CIR) increments of

100-1000 100

(b) nbn will not supply any upstream data transfer capacity as part of any Multicast Domain.

(c) nbn will only supply one Multicast Domain to Customer at each CSA.

(d) Customer must configure one or more Media Streams for each Multicast Domain.

(e) A Media Stream may include any audio-visual and other content which is suitable for

distribution using the Multicast Components considering the product performance and

functionality of the Multicast Components.

(f) The Multicast Domain dimension must be at least the sum of all Media Streams that

Customer wishes to offer in that Multicast Domain.

(g) The configured peak bandwidth value for each Media Stream must be between the

following minimum and maximum values (inclusive) and can be defined in increments of

0.1 Mbps:



18

Media Stream Configured peak bandwidth value (Mbps)

Minimum value 2.5

Maximum value 20

(h) The supply of data to Downstream Service Providers and End Users through a Media

Stream may be interrupted if the data throughput of the Media Stream exceeds the

configured peak bandwidth value of that Media Stream. Customer is responsible for

provisioning each Media Stream with a configured peak bandwidth value.

5.3 Multicast Access Virtual Circuit (Multicast AVC)

(a) The Multicast AVC bandwidth profiles are:

Multicast AVC downstream Mbps (CIR) In downstream Mbps (CIR) increments of

5 0

20-50 10

(b) nbn will not supply any upstream data transfer capacity as part of any Multicast AVC.

(c) nbn will map the Multicast AVC and the AVC TC-4 supplied to Customer to the same UNI-D

at a Premises.

(d) nbn will not map more than one Multicast AVC to the same UNI-D.

Section 6 describes the optional Enhanced Fault Rectification Service available for nbn™ Ethernet

(Fibre), nbn™ Ethernet (FTTB), nbn™ Ethernet (FTTN) and nbn™ Ethernet (HFC).

6. Enhanced Fault Rectification Service

(a) The Enhanced Fault Rectification Service is an optional Product Feature of nbn™

Ethernet (Fibre), nbn™ Ethernet (FTTB), nbn™ Ethernet (FTTN) and nbn™ Ethernet (HFC)

which provides Customer with enhanced Service Levels for the rectification of End User

Faults which affect an nbn™ Ethernet (Fibre) Ordered Product, nbn™ Ethernet (FTTB)

Ordered Product, nbn™ Ethernet (FTTN) Ordered Product or nbn™ Ethernet (HFC)

Ordered Product (as the case may be).

(b) nbn offers the following Enhanced Fault Rectification Service options:

Option

Enhanced-12

Enhanced-12 (24/7)

Enhanced-8

Enhanced-8 (24/7)

Enhanced-6*

Enhanced-6 (24/7)*

Enhanced-4*

Enhanced-4 (24/7)*

* Note: Not available in respect of nbn™ Ethernet (HFC) Ordered Products.



19

(c) Details of these Enhanced Fault Rectification Service Level options are set out at section

8.1 of the nbn™ Ethernet Service Levels Schedule.

Section 7 describes the optional UNI-V and AVC TC-1 bundle which is a feature of nbn™ Ethernet

designed for voice services over nbn™ Ethernet. The UNI-V and AVC TC-1 bundle is only available

for nbn™ Ethernet (Fibre) and where Customer has also acquired an AVC TC-4 and UNI-D bundle.

7. UNI-V and AVC TC-1 bundle

(a) The UNI-V is an optional Product Feature of nbn™ Ethernet (Fibre) which provides

Customer with access to an analogue telephony interface on the NTD (where available) for

the purpose of migrating legacy telephone services.

(b) Customer may elect to order a 0.15 Mbps AVC TC-1 which is mapped to the UNI-V (where

available) in the case of nbn™ Ethernet (Fibre). If Customer so elects, Customer must

acquire a UNI-V in conjunction with that AVC TC-1.

(c) Where the AVC TC-1 is mapped to the UNI-V, the 0.15 Mbps AVC TC-1 will be supplied

through a separate AVC and not included in the overall AVC TC-4 Data Transfer Rate.

(d) Customer may only use the UNI-V to transmit voice and data traffic in the voice band.

Note: Further detail of the UNI-V is outlined in section 4.

Section 8 describes the optional supply of a Satellite Test Service which is available to Customer

on request, at nbn’s discretion, if Customer is acquiring or considering acquiring nbn™ Ethernet

(Satellite).

8. Satellite Test Service

(a) The Satellite Test Service is an nbn™ Ethernet (Satellite) Ordered Product which allows

Customer to conduct testing of applications, Customer Products, the Customer Network

and the Customer Platform in connection with the Satellite Network.

(b) The supply of the Satellite Test Service comprises:

(i) an AVC TC-4 and an associated UNI;

(ii) an optional AVC TC-1 associated with the same UNI; and

(iii) the Installation of Connecting Equipment.

(c) Customer may request:

(i) up to a maximum of five Satellite Test Services in total; and

(ii) in respect of any given Beam, up to a maximum of one Satellite Test Service.

(d) nbn will only supply the Satellite Test Service in response to a request from Customer if:

(i) Customer has successfully On-boarded, or is in the process of On-boarding, for

nbn™ Ethernet (Satellite); and

(ii) nbn determines, acting reasonably, that Customer requires the Satellite Test

Service to successfully supply Customer Products to which nbn™ Ethernet

(Satellite) is an input.

(e) nbn may, at its discretion:



20

(i) supply a Satellite Test Service to a Premises which is served by the Fibre Network,

FTTB Network, FTTN Network, HFC Network or Wireless Network; and

(ii) require Customer to select an alternative location if Customer requests the supply

of a Satellite Test Service at a location:

(A) at which it would be difficult for nbn to Install the Connecting Equipment;

(B) which is served by a Beam which nbn determines is, or is likely to become,

subject to capacity constraints; or

(C) which would require nbn to supply more than one Satellite Test Service to

Customer using a given Beam.

(f) nbn will not conduct, or assist Customer to conduct, any testing in connection with the

Satellite Test Service except to the extent of supplying the Satellite Test Service and

installing the Connecting Equipment for the Satellite Test Service under this section 8.

Note: See the nbn™ Ethernet Product Terms for details of the Charges, Service Levels and related rules which

apply in respect of Satellite Test Services.

Section 9 describes the Battery Backup Service which is an optional feature available for nbn™

Ethernet (Fibre).

9. Battery Backup Service

(a) The Battery Backup Service provides battery backup functionality for a UNI port at a

Premises in the event of mains power failure which affects the NTD.

(b) nbn will make the Battery Backup Service available for each UNI port in the case of nbn™

Ethernet (Fibre).



21


Section 10 sets out obligations of Customer in relation to downstream supply of services to which

nbn™ Ethernet is an input.

10. Downstream supply

10.1 Priority Assistance

(a) Customer may use nbn™ Ethernet as an input into the supply of a Downstream Priority

Assistance Service only where nbn™ Ethernet is supplied by means of the networks

specified below:

Downstream service Fibre Network

FTTB Network

FTTN Network

HFC Network

Wireless Network

Satellite Network

Downstream Priority Assistance Service

(b) Customer must use a minimum of one AVC TC-1 of 0.15 Mbps symmetrical as an input to

each Downstream Priority Assistance Service.

10.2 End User Equipment and installation activities

(a) Customer is responsible for supplying and installing all End User Equipment required for

the supply of nbn™ Ethernet.

(b) The nbn™ Ethernet Product Terms sets out the terms on which nbn will perform any

Professional Splitter Installation or install Voiceband Continuity requested by Customer in

respect of a Premises served by the FTTB Network or FTTN Network. Professional Splitter

Installation and Voiceband Continuity are not Product Components or Product Features of

any Product.

Section 11 sets out some general obligations of nbn and Customer which apply in relation to the

end-to-end supply of services to which nbn™ Ethernet is an input.

11. Interconnection and network supply chain

11.1 Interconnection and network supply chain

(a) The diagram below depicts an example of nbn™ Ethernet as one part of the overall

network supply chain:



22

(b) Customer is responsible for:

(i) ordering sufficient capacity across the relevant Product Components and Product

Features of nbn™ Ethernet to meet its own capacity requirements in respect of the

supply of Customer Products to its Downstream Service Providers and Contracted

End Users; and

(ii) separately acquiring, operating and maintaining all connections made to the

Customer-side of the NNI.

11.2 nbn™ Ethernet Exclusions

nbn™ Ethernet does not include:

(a) facilities access;

(b) any backhaul transmission, Cross Connections or cabling from the Customer-side of the

NNI;

(c) a Pre-existing Carrier Side MDF or Customer Side MDF or any remediation work required to

a Pre-existing Carrier Side MDF or Customer Side MDF;

(d) any Common MDU Site Equipment, any in-premises or in-building wiring or cabling that

may be required or installed between a UNI used to serve a Premises and any internal wall

plate within that Premises;

(e) any content or applications, including IP transit, Internet gateway connection, any other

Customer equipment, BGP routing, soft switching infrastructure and all international

connectivity associated with the supply of nbn™ Ethernet;

(f) Customer Equipment, End User Equipment (including cabling) and Common MDU Site

Equipment between a UNI and a Non-Addressable Object at a Multi-Premises Site;

(g) any other end user equipment, such as modems, personal computers, network attached

storage solutions, central splitters, in-line splitters and any equipment necessary to receive

or interact with multicast data;

(h) Voiceband Continuity; or

(i) any network fault or performance monitoring probe or device supplied by nbn in relation

to the Satellite Network.



23

Section 12 describes the structure of the Fibre Network, FTTB Network, FTTN Network, HFC

Network, Wireless Network and Satellite Network and the boundaries of nbn™ Ethernet.

12. nbn™ Network architecture and nbn™ Ethernet

boundaries

12.1 nbn™ Network architecture

(a) In the Fibre Network, FTTB Network, FTTN Network and HFC Network, each:

(i) Premises at which nbn™ Ethernet is available is located within an Access

Distribution Area (or ADA);

(ii) ADA is located within a Serving Area Module (or SAM);

(iii) SAM is located in a Fixed-Line Serving Area (or FSA); and

(iv) FSA is located within a Connectivity Serving Area (or CSA).

(b) In the Wireless Network, each:

(i) Premises at which nbn™ Ethernet is available is located within a Wireless Serving

Area (or WSA); and

(ii) WSA is located within a Connectivity Serving Area (or CSA).

(c) In the Satellite Network:

(i) each Premises at which nbn™ Ethernet is available is located within a Beam;

(ii) all Premises and Beams are located within a single Connectivity Serving Area (or

CSA); and

(iii) that single CSA geographically overlaps with the other CSAs that contain Premises

served by other access technologies.

(d) In the nbn™ Network, each:

(i) CSA is served by one POI; and

(ii) POI may serve one or more CSAs.

(e) Details of the FSA or WSA, CSA and POI serving a Premises are available to Customer on

request.

12.2 nbn™ Ethernet boundaries

nbn™ Ethernet carries traffic in respect of a Premises over the Fibre Network, FTTB Network, FTTN

Network, HFC Network, Wireless Network or Satellite Network between the following boundaries:

(a) the UNI used to serve that Premises; and

(b) the NNI that serves the Premises.

12.3 Power Outages - FTTB Network and FTTN Network

(a) nbn may not be able to supply an nbn™ Ethernet (FTTB) Ordered Product or nbn™

Ethernet (FTTN) Ordered Product in the event of a Power Outage:

(i) at an MDU Site or affecting any nbn™ Equipment located at that MDU Site; or



24

(ii) affecting an nbn™ Node or any other active equipment that forms part of the FTTN

Network and is not located within a Type 1 Facility or a Type 2 Facility.

(b) nbn’s Power Resiliency Policy describes the power resiliency system (if any) which nbn

utilises in respect of the FTTB Network and the FTTN Network.

12.4 Power Outages - Fibre, HFC, Wireless and Satellite networks

nbn may not be able to supply an nbn™ Ethernet Ordered Product in the event of a Power Outage

affecting an:

(a) NTD or any other nbn™ Equipment located at a Premises served by the Fibre Network,

HFC Network, Wireless Network or Satellite Network; or

(b) Optical Node or any other active equipment that forms part of the HFC Network and is not

located within a Type 1 Facility or a Type 2 Facility.

12.5 Co-existence Period

(a) During the Co-existence Period in respect of any nbn™ Node, the supply of nbn™ Ethernet

(FTTB) or nbn™ Ethernet (FTTN) using that nbn™ Node may be adversely affected,

including by:

(i) cross talk from Co-existing Services;

(ii) spectral masking (including Downstream Power Back-off) applied by nbn; and

(iii) any other temporary measures taken by nbn to manage interactions between the

performance of Ordered Products and Co-existing Services.

(b) nbn will, as soon as reasonably practicable:

(i) after nbn becomes aware that Co-existing Services have stopped being supplied in

connection with a part of the FTTB Network or FTTN Network (as applicable), make

an assessment of whether nbn can disable any measure listed in section 12.5(a)

which nbn has taken in respect of any relevant nbn™ Node; and

(ii) after making a determination that the measures listed in section 12.5(a) are no

longer required in connection with a relevant nbn™ Node, disable such measures

and notify Customer.

(c) The Co-existence Period in respect of an nbn™ Node will end on the date of nbn’s notice

under section 12.5(b)(ii).

13. Speeds, performance and availability

13.1 Speeds and performance of Ordered Products

(a) References to download and upload speeds (PIR and CIR) in this nbn™ Ethernet Product

Description are to Layer 2 speeds, including where those speeds are expressed as a range,

and are references to the maximum data throughput that the nbn™ Network is designed

to make available to Customer at the UNI used to serve the relevant Premises, not the

minimum data throughput. For example, where the PIR is expressed as a range for a

particular bandwidth profile:

(i) the maximum data throughput at the UNI used to serve the relevant Premises may

peak anywhere in that range; and

(ii) may reach a PIR within that range only once during a 24 hour period.



25

(b) The speeds and performance (including stability) of Ordered Products actually experienced

by Customer, Downstream Service Providers, Contracted End Users and other End Users

will vary and depend upon a number of factors including:

(i) the contention ratios that are determined by Customer;

(ii) the equipment that is used by Customer, Downstream Service Providers,

Contracted End Users and other End Users (which can also affect the speeds

experienced at the UNI used to serve the relevant Premises in respect of products

supplied to End Users and end users of Other Customers);

(iii) the nature and quality of the Customer Product or Downstream Product acquired

by Downstream Service Providers and Contracted End Users;

(iv) in the case of PIR only, the number of simultaneous end users being served by the

nbn™ Network;

(v) interference caused by the equipment or network of any third party;

(vi) any service interference during a Co-Existence Period in respect of an nbn™ Node

or any external electrical noise from a source that is not under the control of nbn;

(vii) the quality of any existing Line, bridge taps, Pre-Existing Carrier Side MDF,

Customer Side MDF and in-building cabling used to serve the relevant Premises;

(viii) whether an nbn™ Ethernet (FTTB) Ordered Product or nbn™ Ethernet (FTTN)

Ordered Product has been placed into a Repair Profile; and

(ix) the nature, quality and length of the connection to, and signal reception (including

any interference with in building cabling, line-of-sight interference, weather,

wireless signals, Satellite Limitations or prevailing radio conditions) at or affecting,

the relevant Premises.

13.2 Line Rate and Information Rate

Customer must consider, and acknowledges, the following matters in connection with nbn’s supply

of each nbn™ Ethernet Ordered Product:

(a) if:

(i) Customer configures a UNI-D or UNI-DSL; or

(ii) a UNI-D or UNI-DSL negotiates with any attached device beyond the nbn™

Network Boundary,

to operate over a Line Rate which is insufficient to deliver the ordered AVC capacity, traffic

loss may occur at the UNI;

(b) degraded copper wiring (including bridge taps) beyond the nbn™ Network Boundary for

nbn™ Ethernet (FTTB) and nbn™ Ethernet (FTTN) may degrade the Line Rate usable by a

UNI-DSL and result in traffic loss at that UNI-DSL; and

(c) nbn’s ability to deliver AVC bandwidth profiles selected by Customer (including in all

relevant traffic classes, and in respect of both PIR and CIR) will be affected by actual Line

Rates achieved in operation and, in respect of nbn™ Ethernet (FTTB) and nbn™ Ethernet

(FTTN), predicted Line Rates, as indicated in Site Qualification Information.



26

13.3 NTD Throughput Limits

(a) This section 13.3 applies to each of nbn™ Ethernet (Fibre), nbn™ Ethernet (HFC), nbn™

Ethernet (Wireless) and nbn™ Ethernet (Satellite).

(b) If the aggregate PIR bandwidth profiles of ordered products supplied to the same NTD

exceed the NTD maximum aggregate throughput set out in section 13.3(c), the ordered

products supplied to that NTD may not achieve maximum peak data throughput

simultaneously.

(c) The maximum aggregate throughput for an NTD in respect of all UNIs on that NTD are:

nbn™ Network Downstream (Mbps) Upstream (Mbps)

Fibre 1000 1000

HFC 1000 400

Wireless 56 for W-NTD version 1* 18 for W-NTD version 1*

75 for W-NTD version 2* 20 for W-NTD version 2*

Satellite 60 20

* Note: Details regarding different W-NTD versions are set out in the Network Interface Specification

– NTD.

(d) Customer must ensure that End Users are aware of the potential for the maximum

aggregate throughput of NTDs to affect the ability of multiple ordered products supplied

using the same NTD to achieve maximum peak data throughput simultaneously.

Note: The maximum aggregate NTD throughputs set out in this section 13.3 apply in respect of all ordered

products supplied by nbn to Customer and all Other Customers. Limitations apply to the number of nbn™

Ethernet (Satellite) ordered products which nbn makes available in respect of a Premises as set out in section

3.7(a) and the nbn™ Ethernet Fair Use Policy.

13.4 Interference Mitigation

On and from the implementation of Interference Mitigation, Customer, Downstream Service

Providers and Contracted End Users may experience speeds and/or performance significantly less

than prior to the relevant Interference Event occurring.

13.5 Availability of supply of Product

Notwithstanding anything else in this nbn™ Ethernet Product Description, the supply of nbn™

Ethernet by nbn to Customer is subject to the availability of each of the nbn™ Ethernet Product

Components and Product Features at the time at which Customer places an order.

13.6 Temporary interruption of nbn™ Ethernet (HFC)

(a) The supply of an nbn™ Ethernet (HFC) Ordered Product to a Premises may experience a

temporary interruption during the performance of any work required in relation to

installation, activation, relocation of, and any activities reasonably incidental to installation,

activation and relocation of:

(i) another Ordered Product including any HFC Installation Activities or any associated

activities (such as the installation of HFC Premises Amplifiers) by nbn (or any of its

Personnel or other persons authorised by nbn); or



27

(ii) another Carriage Service or Content Service supplied by Customer or any third

party (such as a cable pay TV service) including any associated activities (such as

the installation of HFC Premises Amplifiers),

supplied using the same PCD or HFC Lead-in Cable at the Premises as the Ordered

Product.

(b) Customer acknowledges that the activities contemplated in section 13.6(a) may involve

nbn (or any of its Personnel or other persons authorised by nbn):

(i) adding, removing or relocating nbn™ Equipment; or

(ii) relocating End User Equipment, Customer Equipment or Downstream Service

Provider Equipment.

(c) nbn will use reasonable endeavours where practicable to minimise any interruption to the

supply of nbn™ Ethernet (HFC) caused by the activities contemplated in section 13.6(a).

Product Technical Specification nbn™ Ethernet Product Module




SFAA - Wholesale Broadband Agreement - Product Technical Specification - nbn™ Ethernet Product Module 2

Copyright

This document is subject to copyright and must not be used except as permitted below or under the Copyright Act 1968

(Cth). You must not reproduce or publish this document in whole or in part for commercial gain without the prior written

consent of nbn. You may reproduce and publish this document in whole or in part for educational or non-commercial

purposes as approved by nbn in writing.


Disclaimer

This document is provided for information purposes only. The recipient must not use this document other than with the

consent of nbn and must make its own inquiries as to the currency, accuracy and completeness of this document and the

information contained in it. The contents of this document should not be relied upon as representing nbn’s final position on

the subject matter of this document, except where stated otherwise. Any requirements of nbn or views expressed by nbn

in this document may change as a consequence of nbn finalising formal technical specifications, or legislative and

regulatory developments.

Environment


Product Technical Specification nbn™ Ethernet Product Module





Roadmap A roadmap describing the structure of this nbn™ Ethernet Product Technical Specification follows for the

assistance of Customer.

Product Technical Specification ........................................................................................................................... 1

Product Technical Specification ........................................................................................................................... 1

1 Scope and purpose ........................................................................................................................................... 7

1.1 Purpose ............................................................................................................................................................ 7

1.2 Scope ................................................................................................................................................................ 7

1.3 Definitions ........................................................................................................................................................ 7

2 Introduction ..................................................................................................................................................... 8

2.1 Service Type Availability ................................................................................................................................... 8

2.1.1 Unicast Data Services ............................................................................................................................. 8

2.1.2 IP-Based Telephony Services .................................................................................................................. 8

2.1.2.1 Legacy Telephony Applications ..................................................................................................... 9

2.1.2.2 External ATA Device Support ........................................................................................................ 9

2.1.3 Multimedia Distribution Services ........................................................................................................... 9

2.2 Class of Service (CoS) Architecture ................................................................................................................ 10

2.2.1 Traffic Classes ....................................................................................................................................... 10

2.2.1.1 TC-1 Description .......................................................................................................................... 10

2.2.1.2 TC-2 Description .......................................................................................................................... 11

2.2.1.3 TC-4 Description .......................................................................................................................... 11

2.2.1.4 TC-MC Description ...................................................................................................................... 11

2.2.2 Bandwidth Profile Parameter Considerations ...................................................................................... 11

2.2.2.1 Calculation of Information Rate .................................................................................................. 11

2.2.2.2 Committed Burst Size .................................................................................................................. 12

2.2.2.3 Peak Information Rate ................................................................................................................ 12

2.2.2.4 Peak Burst Size ............................................................................................................................ 12

2.2.3 Traffic Contention and Congestion Management ................................................................................ 12

2.3 Multicast Architecture ................................................................................................................................... 12

2.3.1 Multicast Architecture .......................................................................................................................... 13

2.3.2 Multicast Operation .............................................................................................................................. 13


2.3.3 Multicast Performance ......................................................................................................................... 14

2.3.3.1 Multicast Domain Capacity Management................................................................................... 14

2.3.3.2 Multicast AVC Call Admission Control (Capacity Management) ................................................. 15

2.3.3.3 Media Stream Capacity Management ........................................................................................ 15

3 User Network Interface (UNI) ......................................................................................................................... 16

3.1 Overview ........................................................................................................................................................ 16

3.1.1 UNI Type ............................................................................................................................................... 16

3.1.2 Addressing Mode .................................................................................................................................. 16

3.2 UNI-D .............................................................................................................................................................. 16

3.2.1 Physical Interface .................................................................................................................................. 17

3.2.2 UNI-D Scalability Factors ...................................................................................................................... 17

3.2.2.1 Line Rate ...................................................................................................................................... 17

3.2.2.2 Information Rate ......................................................................................................................... 18

3.2.3 AVC Support .......................................................................................................................................... 18

3.2.4 Resiliency .............................................................................................................................................. 18

3.2.5 NTD Supply ........................................................................................................................................... 18

3.3 UNI-DSL .......................................................................................................................................................... 19

3.3.1 Physical Interface .................................................................................................................................. 19

3.3.2 UNI-DSL Scalability Factors ................................................................................................................... 19

3.3.2.1 Line Rate ...................................................................................................................................... 19

3.3.2.2 Information Rate ......................................................................................................................... 19

3.3.2.3 CIR on DSL ................................................................................................................................... 20

3.3.3 AVC Support .......................................................................................................................................... 20

3.3.4 Resiliency .............................................................................................................................................. 20

3.3.5 Customer Premises Equipment Supply ................................................................................................ 20

3.4 UNI-V .............................................................................................................................................................. 20

3.4.1 Initialisation and Configuration Protocols ............................................................................................ 20

3.4.2 Call Features ......................................................................................................................................... 21

3.4.3 Layer 3 Connectivity ............................................................................................................................. 23

4 Access Virtual Circuit (AVC) ............................................................................................................................ 24

4.1.1 Overview ............................................................................................................................................... 24

4.1.2 Access Loop Identification and Characterisation ................................................................................. 24


4.1.3 AVC Bandwidth Profile Availability ....................................................................................................... 25

4.1.3.1 Unicast 1:1 AVC Bandwidth Profile Availability .......................................................................... 25

4.1.3.2 Unicast N:1 AVC Bandwidth Profile Availability .......................................................................... 25

4.1.3.3 Multicast AVC Bandwidth Profile Availability ............................................................................. 26

5 Connectivity Virtual Circuit (CVC) ................................................................................................................... 27

5.1.1 Overview ............................................................................................................................................... 27

5.1.2 AVC and CVC Scalability ........................................................................................................................ 27

5.1.2.1 Unicast 1:1 CVC Scalability .......................................................................................................... 28

5.1.2.2 Unicast N:1 CVC Scalability ......................................................................................................... 28

5.1.2.3 Multicast Domain Scalability ....................................................................................................... 28

5.1.3 CVC Bandwidth Profile Availability ....................................................................................................... 28

5.1.3.1 Unicast 1:1 CVC Bandwidth Profile Availability ........................................................................... 28

5.1.3.2 Unicast N:1 CVC Bandwidth Profile Availability .......................................................................... 28

5.1.3.3 Multicast Domain Bandwidth Profile Availability ....................................................................... 28

5.1.4 CVC Contention Management .............................................................................................................. 29

6 Network-Network Interface (NNI) .................................................................................................................. 30

6.1 NNI Group and NNI Bearers ........................................................................................................................... 30

6.2 Redundancy Mode ......................................................................................................................................... 30

6.2.1 Single Chassis ........................................................................................................................................ 30

6.2.2 Diverse Chassis ..................................................................................................................................... 30

6.3 CVC Support ................................................................................................................................................... 31

6.4 Class of Service Support ................................................................................................................................. 31

7 Network Performance .................................................................................................................................... 32

7.1 Traffic Class Performance ............................................................................................................................... 32

7.2 Limitations on the Standards for Traffic Class Operations Performance ....................................................... 32

7.3 TC-4 Traffic Performance Characteristics ....................................................................................................... 33

8 Orderable Attributes ...................................................................................................................................... 34

8.1 Access Components ....................................................................................................................................... 34

8.1.1 Configuration Attributes ....................................................................................................................... 34

8.1.1.1 UNI Configuration Attributes ...................................................................................................... 35

8.1.1.2 AVC Configuration Attributes ...................................................................................................... 35

8.1.2 Service Attributes ................................................................................................................................. 35


8.1.2.1 Access Component Attributes ..................................................................................................... 36

8.1.2.2 UNI-V Service Attributes ............................................................................................................. 36

8.1.2.3 UNI-D Service Attributes ............................................................................................................. 37

8.1.2.4 UNI-DSL Service Attributes .......................................................................................................... 37

8.1.2.5 Unicast AVC Service Attributes ................................................................................................... 37

8.1.2.6 Modification of an AVC bandwidth profile and service interruption ......................................... 38

8.1.2.7 Multicast AVC Service Attributes ................................................................................................ 38

8.2 CVC Service Attributes ................................................................................................................................... 39

8.2.1 Unicast 1:1 CVC ..................................................................................................................................... 40

8.2.2 Unicast N:1 CVC .................................................................................................................................... 40

8.2.3 Multicast Domain ................................................................................................................................. 40

8.3 Multicast Domain Media Stream Attributes .................................................................................................. 41

8.4 NNI Service Attributes .................................................................................................................................... 42

8.4.1 NNI Group ............................................................................................................................................. 42

8.4.1.1 NNI Group Location ..................................................................................................................... 42

8.4.1.2 NNI Group Interface Rate ............................................................................................................ 42

8.4.1.3 NNI Group Redundancy Mode .................................................................................................... 42

8.4.1.4 NNI Group Orderable Attributes Summary ................................................................................ 43

8.4.2 NNI Bearer ............................................................................................................................................ 43

8.4.2.1 NNI Bearer Ordering ................................................................................................................... 43

8.4.2.2 NNI Bearer Orderable Attributes ................................................................................................ 44

Appendix A Access Technology Compatibility .................................................................................................... 45

Appendix B Traffic Class Combinations .............................................................................................................. 52


1 Scope and purpose

1.1 Purpose

This nbn™ Ethernet Product Technical Specification sets out the technical specifications for the nbn™ Ethernet

Product. It forms part of the nbn™ Ethernet Product Module.

1.2 Scope

Sections 2 to 8 of this nbn™ Ethernet Product Technical Specification describe the features of the nbn™ Ethernet,

as offered by nbn. Any differences in availability or performance of these features between access technologies

are detailed in this nbn™ Ethernet Product Technical Specification and the Network Interface Specifications,

where necessary.

1.3 Definitions

Capitalised terms used but not defined in this nbn™ Ethernet Product Technical Specification have the meaning

given in the Dictionary.

If a capitalised term used in this document is not defined in the Dictionary, then that term has the ordinary

meaning commonly accepted in the industry.


2 Introduction

2.1 Service Type Availability

This section provides a brief overview of the service types that Customer may choose to deploy using nbn™

Ethernet.

2.1.1 Unicast Data Services

nbn™ Ethernet supports the flexible delivery of unicast data services. nbn™ Ethernet uses logical, Layer 2 circuits

that provide transparency to network layer protocols such as IPv4 and IPv6 that enable access to a variety of

higher-level data applications, including internet access and tunnelling protocols.

These unicast services provide physical point-to-multipoint (aggregated) connectivity between one or more UNIs

located at a Premises and a centrally-aggregated NNI supplied to Customer by nbn.

2.1.2 IP-Based Telephony Services

Customer may choose to provision IP-based telephony services to End Users via:

an ATA port (integrated into the NTD), with integrated SIP capabilities for legacy telephony

applications (UNI-V) in relation to nbn™ Ethernet (Fibre); or

access to external, Customer-supplied ATA devices using (with a unicast data service) a UNI-D in

relation to nbn™ Ethernet (Fibre), nbn™ Ethernet (Wireless), nbn™ Ethernet (HFC) or nbn™

Ethernet (Satellite) or a UNI-DSL in relation to nbn™ Ethernet (FTTB) or nbn™ Ethernet (FTTN).

If Customer wishes to deliver IP-based telephony services, Customer must provide and manage its own IP-based

telephony network capabilities that interface to, and operate across, the nbn™ Network.

All IP-based protocols and functions that Customer utilises to implement IP-based telephony services which

comply with this Agreement will pass transparently through the NNI, AVC, CVC and UNI-D or UNI-DSL Product

Components. Where utilised in relation to nbn™ Ethernet (Fibre) supplied to a Premises, the UNI-V will terminate

all IP-based telephony protocols and functions within the F-NTD at the Premises and provide POTS services from

the UNI-V electrical interface to the End User.

The nbn™ Network supports the provision of voice-grade, IP-based telephony services through the use of specific

traffic handling mechanisms that are tailored toward deterministic performance for real-time, conversational

applications. The TC-1 traffic class is designed to accommodate the needs of IP-based telephony applications.

Capacity within this traffic class is available to Customer via the UNI-D in relation to nbn™ Ethernet (Fibre), nbn™

Ethernet (Wireless), nbn™ Ethernet (HFC) or nbn™ Ethernet (Satellite), the UNI-DSL in relation to nbn™ Ethernet

(FTTB) or nbn™ Ethernet (FTTN). Capacity within this class is also available via the UNI-V in relation to nbn™

Ethernet (Fibre) only.


2.1.2.1 Legacy Telephony Applications

Using the UNI-V for nbn™ Ethernet (Fibre), Customer may access the F-NTD’s in-built ATA port to provide

capabilities for supported legacy telephony applications. 0F

1 A range of configuration options enable Customer to

migrate an existing telephony service, with minimal impact to in-building wiring or equipment installed at the

Premises.

The ATA function of the UNI-V converts legacy analogue telephony services on the End User-side of the port to

and from IP-based services on the network-side of the port.

IP-based telephony services deployed using the UNI-V are automatically provisioned with a specific TC-1 capacity

allocation.

Customer must interface its own IP-based telephony network with the IP-based telephony functions provided by

the internal ATA of a UNI-V port. This will require integration testing between Customer and nbn prior to service

deployment in accordance with this Agreement.

2.1.2.2 External ATA Device Support

Subject to the nbn™ Ethernet Product Description, Customer may choose to deliver IP-based telephony services

to a Premises using a dedicated, external ATA device using the UNI-D or UNI-DSL. The supply, powering and

operation of this device are the responsibility of Customer.

Such devices will, subject to compatibility, appear to nbn™ Ethernet as a regular data device.

Customer may choose to operate the AVC in a manner that recognises the relative priority of telephony traffic

above other applications sharing the same AVC.

Under this deployment scenario, nbn™ Ethernet is agnostic to the IP-based telephony protocols and data that

Customer utilises for the delivery of IP-based telephony services to an End User.

When delivering IP-based telephony services using an external ATA through a UNI-D or UNI-DSL, Customer is able

to utilise capacity from any available traffic class.

2.1.3 Multimedia Distribution Services

nbn™ Ethernet (Fibre) supports an Ethernet-based Layer 2 virtual connection that supports multicast capabilities,

for the efficient distribution of multimedia content by Customer to multiple End Users in a single CSA

simultaneously.

This capability is designed to support the secure and dynamic delivery of multiple media streams at a variety of

bit-rates. This capability operates in an environment designed to allow other simultaneous services (such as

unicast data and IP-based telephony services) to be provided by Customer on the same UNI-D.

1 For information on supported voiceband data services, refer to section 4 of the Network Interface Specification – UNI-V.


2.2 Class of Service (CoS) Architecture

The nbn™ Network implements a number of traffic classes that are distinguished in capability and performance,

designed to accommodate the widest variety of higher-layer applications. Customer may take advantage of these

traffic classes to provide more tailored performance and effective utilisation of the nbn™ Network.

2.2.1 Traffic Classes

Traffic is scheduled within the nbn™ Network using strict priority, according to the traffic class. The available

traffic classes are described in Table 1.1F

2

Traffic Class Example Applications Specification

TC-1 Voice CIR

TC-2 Streaming standard and high

definition video and real-time collaboration applications

CIR

TC-4 Best-effort data PIR2F

3 (AVC)

CIR3F

4 (CVC)

TC-MC Delivery of Media Streams using Layer 2 multicast

CIR4F

5

Table 1: Available Traffic Classes

Customer may use these classes to allocate service capacity in a manner that reflects the demands and operation

of its end-to-end applications. The performance attributes of each respective traffic class are described in section

7.

Note that for traffic classes where Customer is required only to specify the CIR (i.e. for which the PIR is not

specified), the PIR will be automatically set by nbn to align with the specified CIR according to the relevant traffic

class.

For traffic classes which do not support a CIR (e.g. AVC TC-4), no CIR is provided.

2.2.1.1 TC-1 Description

The TC-1 traffic class is targeted towards real-time, interactive multimedia applications, with the following

characteristics:

Low bit-rate

2 See section A.6.3 of Appendix A to this nbn™ Ethernet Product Technical Specification for details on which traffic classes in

Table 1 are supported on each network.

3 TC-4 is implemented as PIR at the AVC, meaning that AVC TC-4 capacity is shared with other traffic classes across the UNI

and is available for TC-4 when higher-priority traffic classes are not utilising it.

4 TC-4 is implemented as CIR at the CVC, meaning that CVC TC-4 capacity cannot be shared with other CVCs or traffic classes

across the NNI.

5 TC-MC is implemented as CIR in respect of each Media Stream at the Multicast Domain, meaning that TC-MC capacity

cannot be shared with other Multicast Domains, Media Streams or traffic classes across the NNI.


Low Frame Delay, Frame Delay Variation, Frame Loss

The attributes of this class are aligned to the characteristics of the DSCP Expedited Forwarding per-hop behaviour

described in RFC4594.

TC-1 provides a committed level of premium capacity with limited ability to burst above its CIR, suitable for

applications that require deterministic performance and are likely to be sensitive to packet loss.


The TC-2 traffic class is targeted towards real-time, interactive multimedia applications, with the following

characteristics:

High bit-rates, and large Ethernet Frame Sizes

Low Frame Delay, Frame Delay Variation, Frame Loss

The attributes of this class are aligned to the characteristics of the DSCP Assured Forwarding (AF) per-hop

behaviour described in RFC4594.

TC-2 provides a committed level of premium capacity with limited ability to burst above its CIR, suitable for

applications that require deterministic performance and are likely to be sensitive to Frame Delay Variation

(FDV/jitter) and Frame Loss (FLR).


The TC-4 traffic class is targeted towards “best effort” applications, as characterised by the DSCP Default

Forwarding per-hop behaviour, described in RFC4594.

2.2.1.4 TC-MC Description

The TC-MC traffic class is targeted towards multicast delivery of uni-directional (downstream) media content.

TC-MC is designed to provide a committed level of capacity with no ability to burst above its CIR.

2.2.2 Bandwidth Profile Parameter Considerations

This section describes the bandwidth profile parameters used within the nbn™ Network.

2.2.2.1 Calculation of Information Rate

All Information Rate limitations, including as set out in this nbn™ Ethernet Product Technical Specification, are

enforced at the NNI interface between the Customer and the nbn™ Network.

Where the bandwidth profile is equivalent to or greater than the negotiated Line Rate, a degraded useable

payload will occur.

The effective Layer 2 payload rate of the nbn™ Network will degrade slightly for lowest-sized Ethernet service

frames. This is the expected behaviour for Ethernet-based services for which the bandwidth profile is based on

the service frame definitions in the relevant Network Interface Specification. It is the responsibility of Customer to

accommodate any payload rate degradation as a result of Layer 2 Frame Sizes.


2.2.2.2 Committed Burst Size

The CBS is set by nbn for each CIR specification, and cannot be modified. The CBS may differ between traffic

classes, and may be specified differently for the UNI and NNI, and between the AVC and CVC.

The CBS is used by the policing functions of the nbn™ Network at ingress to the nbn™ Network to determine

whether a stream of ingress data complies with the subscribed CIR. Customer is responsible for ensuring that all

ingress traffic is shaped to comply with the CIR/CBS as specified for the required traffic class and interface, before

presentation to the UNI or NNI as relevant. CBS values are set out in the Network Interface Specification – AVC.

2.2.2.3 Peak Information Rate

Traffic capacity in excess of the CIR and within the PIR will be carried through the nbn™ Network without any

performance objectives. Traffic that exceeds the PIR will be discarded at ingress to the nbn™ Network.

PIR is subject to the limitations described in sections 3.2.2.2 and 3.3.2.2 of this nbn™ Ethernet Product Technical

Specification and sections 3 and 13 of the nbn™ Ethernet Product Description.

2.2.2.4 Peak Burst Size

The PBS defines the length of a burst of Layer 2 traffic (either in bytes or milliseconds as set out in the Network

Interface Specifications) that may be received at ingress to the nbn™ Network for a burst of traffic that pushes

the average Information Rate above the configured bandwidth profile for a PIR traffic class. Traffic in excess of the

PBS will be discarded by the nbn™ Network. The PBS is set by nbn for each PIR specification, and cannot be

modified.

The PBS is used by the policing functions of the nbn™ Network at ingress to the nbn™ Network to determine

whether a stream of ingress data complies with the subscribed PIR. Customer is responsible for ensuring that all

ingress traffic is shaped to comply with the PIR/PBS as specified for the required traffic class and interface, before

presentation to the UNI or NNI as relevant.

2.2.3 Traffic Contention and Congestion Management

Customer may control End User experience of applications using the unicast functionality of nbn™ Ethernet

through contention applied through dimensioning of capacity between the AVC and CVC, subject to the

conditions set out in the nbn™ Ethernet Product Description.

Contention may be applied at the traffic class level, allowing Customer to independently control the economics

and operation of each traffic class. This is controlled by Customer through careful dimensioning of AVC and CVC

capacity, on a traffic class basis, to ensure a level of contention appropriate for each respective higher-layer

application.

Customer must be aware of the implications of contending AVC and CVC components, as this will effectively

degrade the performance of Customer Products and Downstream Products.

2.3 Multicast Architecture

Only nbn™ Ethernet (Fibre) provides an Ethernet-based Layer 2 multicast functionality for the support of

Customer’s higher-layer, IP-based multicast architecture, as typically used for IPTV applications.


nbn™ Ethernet (Fibre) implements Layer 2 multicast functions using a dedicated Multicast Domain (a functional

variant of the CVC which is specific to multicast applications) and a Multicast AVC (a functional variant of the AVC

which is specific to multicast applications).

The Multicast Domain must terminate on an NNI and, subject to section 1.1(e) of the nbn™ Ethernet Product

Description, may use any NNI supplied by nbn to Customer for the delivery of unicast services in the same CSA as

the Multicast Domain or be provisioned on its own dedicated NNI.

The Multicast Domain is specified in terms of overall capacity in a similar manner to a unicast CVC. In addition, the

Multicast Domain requires the further specification of individual Media Streams by Customer within the Multicast

Domain, as required for each specific media flow (e.g. an IPTV channel or audio stream) into the Fibre Network.

These Media Streams are then replicated by the Fibre Network to individual Multicast AVCs, in response to

Multicast AVC IGMPv3 leave/join requests.

The supply of the Multicast AVC to Customer is on the condition that Customer also acquire a unicast AVC in

conjunction with the Multicast AVC (mapped to the same UNI-D). The Multicast AVC will utilise the unicast

capacity as an upstream control path.

2.3.1 Multicast Architecture

The multicast functionality of nbn™ Ethernet (Fibre) is based on IEEE802.3 Ethernet multicast addressing and

operation, using IGMPv3 5F

6 to manage media stream replication.

The multicast functionality of nbn™ Ethernet (Fibre) is designed to monitor (proxy) the upstream unicast data

stream for IP-layer IGMP multicast packets. These IGMP packets are designed to identify channel-change events

in a multicast service, and are used to determine which of Customer’s individual Media Streams to transmit in the

downstream Multicast AVC.

Currently, only IPv4 multicast services are supplied by the Multicast AVC and Multicast Domain.

2.3.2 Multicast Operation

The multicast functionality of nbn™ Ethernet (Fibre) is implemented using a dedicated Multicast AVC and

dedicated Multicast Domain, operating in the downstream direction only. The Multicast Domain requires the

presence of a bi-directional, unicast AVC and CVC for the communication of channel-change and control

information from the End User back into the Customer Network.

6 The Multicast capabilities are backward compatible to IGMPv2. IGMPv1 is not supported.


Figure 1: Multicast Operation

Figure 1 depicts the operation of a multicast service to a single UNI-D. The upper (red) data flow represents a

unicast AVC that supports bi-directional data services. This AVC carries the End User’s channel change information

from the UNI-D, through the CVC, to the NNI for transmission to the Customer Network.

The Fibre Network intercepts this information to detect any changes to the multicast data flow requested by the

End User, and proxies this information to Customer through the NNI.

The lower (green) data flow represents the downstream, multicast traffic flow. This data is injected by Customer

at the NNI on a single Multicast Domain. It is then replicated to Multicast AVCs, in accordance with the IGMP

information as intercepted in the upstream traffic of the AVC.

A residential gateway interfacing with UNI-D must support “IGMP Proxy” if implemented by Customer as a router.

However, if Customer configures the residential gateway as a bridge, it must not implement “Report Suppression”

(in case IGMPv2 is used).

2.3.3 Multicast Performance

Customer must consider the following performance attributes when designing its IPTV service architecture to

utilise multicast capabilities:

• Multicast Domain capacity management

• Multicast AVC capacity management

• Media Stream capacity management

2.3.3.1 Multicast Domain Capacity Management

The Multicast Domain must be dimensioned as equal to, or greater than, the aggregate Media Stream capacity.

Admission controls are applied to Media Streams at ingress to the Multicast Domain as shown in Figure 2.


Figure 2: Multicast Domain Capacity Management

No signalling notification will be provided to Customer by the nbn™ Network when a Media Stream is blocked.

2.3.3.2 Multicast AVC Call Admission Control (Capacity Management)

Call Admission Controls (CAC) are applied to Media Streams requests at ingress to the Multicast AVC.

Requests to join a Media Stream are rejected where the addition of the requested Media Stream would exceed

the configured capacity of the Multicast AVC.

No controls are applied to the number of Media Streams being streamed on a Multicast AVC provided that the

aggregate capacity does not exceed the configured Multicast AVC capacity.

No signalling notification will be provided to Customer by the nbn™ Network when a request to join a Media

Stream is rejected.

2.3.3.3 Media Stream Capacity Management

Customer must nominate the peak capacity for each Media Stream at the time of submitting a Product Order

Form, and each Media Stream is monitored at ingress to the Multicast Domain.

Customer is encouraged to implement Forward Error Correction in the Customer Network in relation to each

Media Stream to ensure the best available End User experience of the IPTV service or other Customer Product or

Downstream Product, which Customer must factor into calculations when determining the required peak

bandwidth capacity.

In cases where there is an Exceeded Configured Peak Bandwidth Event, forwarding of Media Stream frames from

the non-conforming Media Stream is suspended by the nbn™ Network until the Media Stream has conformed to

the configured peak bandwidth.

No signalling notification will be provided to Customer through the NNI when an Exceeded Configured Peak

Bandwidth Event occurs and a Media Stream is suspended.

TC_MC

TC_MC

TC_MC

Ch_1

TC_MC

Ch_x

Ch_2

Multicast Domain

TC_MC

Ch_y

TC_MCCh_n Blocked streams

Admitted streams


3 User Network Interface (UNI)

3.1 Overview

3.1.1 UNI Type

The nbn™ Ethernet UNI Product Component has three variants:

UNI-D: Ethernet UNI port for the purpose of data carriage

UNI-DSL: VDSL2 UNI port for the purpose of data carriage

UNI-V: Analogue POTS UNI port for the purpose of voice telephony service

The UNI type availability is dependent on the access technology deployed:

Fibre Network

FTTB / FTTN

Network HFC Network

Wireless

Network

Satellite

Network

UNI-D Available Not Available Available Available Available

UNI-DSL Not Available Available Not Available Not Available Not Available

UNI-V Available Not Available Not Available Not Available Not Available

Each UNI is logically connected to an NNI via an AVC.

Each UNI-D and UNI-DSL supports a single unicast AVC.

Each nbn™ Ethernet (Fibre) UNI-D supports an additional optional single Multicast AVC.

3.1.2 Addressing Mode

The UNI-D and UNI-DSL support four interface tagging and prioritisation addressing modes:

Default-Mapped: untagged; activation enabled QoS

DSCP-Mapped: untagged; DSCP enabled QoS

Priority-Tagged: single tagged (null/unpopulated); 802.1p enabled QoS

Tagged: single tagged (customer provided); 802.1p enabled QoS

The availability of these options for addressing services at the UNI-D and UNI-DSL is summarised in section A.5.2

of Appendix A to this nbn™ Ethernet Product Technical Specification and further detailed in the Network Interface

Specification – UNI-D and Network Interface Specification – UNI-DSL.

Not all options for addressing mode are available on all networks.

UNI-V is configured to support only the DSCP-Mapped addressing mode for SIP traffic.

3.2 UNI-D

The UNI-D is an Ethernet interface in compliance with IEEE 803.2 standards. Each UNI-D is regarded as a fully

independent interface, operating in total isolation from any other UNI residing on the same NTD, except that the


aggregate of all UNI-D Line Rates on an NTD cannot exceed the relevant NTD throughput limit set out in section

13.3 of the nbn™ Ethernet Product Description.

Detailed specifications are set out in the Network Interface Specification – UNI-D.

3.2.1 Physical Interface

The following interface modes are available via the UNI-D:

10/100/1000BASE-T/TX (electrical, auto-negotiated speed and full/half-duplex) 6F

7

100BASE-T (electrical, fixed speed, auto-negotiated full/half-duplex)7F

8

The UNI-D must be associated with an active AVC at all times.

3.2.2 UNI-D Scalability Factors

The UNI-D is scalable in terms of capacity and services. Each UNI-D has two capacity metrics that define its ability

to carry Customer Products and Downstream Products.

3.2.2.1 Line Rate

The UNI-D supports the following Ethernet Line Rates:

• 10Mbps

• 100Mbps

• 1000Mbps

The Line Rate sets the maximum bound on the information-carrying capacity of the link. Customer must be

familiar with the inherent limitations of Ethernet in relation to the impact of framing overhead and asynchronous

operation on bandwidth efficiency, and accommodate this within any capacity allocation.

By default, the UNI-D will be configured to auto-negotiate the Line Rate with the End User Equipment attached to

the UNI-D. An active UNI-D may be configured by nbn as a 100Mbps interface if required by Customer. 8F

9

Customer is responsible for ensuring that the UNI-D is operating with a Line Rate that is sufficient to carry the

requested AVC capacity, using auto-negotiation or, where available, a fixed Line Rate setting requested by

Customer.

Customer is also responsible for the Duplex mode of the UNI-D.

7 Half-duplex is not supported on the 1000BASE-T/TX interface or any interface for nbn™ Ethernet (Satellite).

8 Not supported for nbn™ Ethernet (Satellite).

9 Not supported for nbn™ Ethernet (Satellite).


3.2.2.2 Information Rate

A UNI-D is capable of supporting an Information Rate up to the active Line Rate. For example, 9F

10 a UNI-D that has

an auto-negotiated Line Rate of 100Mbps is capable of supporting an AVC with a PIR of 100Mbps.

The Information Rate is also subject to the limitations described in sections 3 and 13 of the nbn™ Ethernet

Product Description.

Note that once provisioned, AVC capacity will not be automatically re-adjusted as a result of changing Line Rates

through auto-negotiation. Should a UNI-D auto-negotiate to a Line Rate less than the requested AVC rate, the End

User may experience increased Frame Loss in excess of the Frame Loss targets for each traffic class on the

provisioned AVC as set out in section 7.1.

3.2.3 AVC Support

For nbn™ Ethernet (Fibre), the UNI-D functionally supports a single, bi-directional, unicast AVC and an optional,

uni-directional Multicast AVC.

For nbn™ Ethernet (Wireless), nbn™ Ethernet (HFC) or nbn™ Ethernet (Satellite), the UNI-D functionally supports

a single, bi-directional, unicast AVC.

3.2.4 Resiliency

The UNI-D is an unprotected physical interface. If an unprotected UNI-D suffers a failure, all services being

delivered across that UNI will be disrupted.

3.2.5 NTD Supply

Customer cannot directly order an NTD. The provision and operation of the NTD is the responsibility of nbn and is

dependent on the access technology.

By default, in respect of a Premises at which nbn will supply nbn™ Ethernet (Fibre), an internal F-NTD will be

provided unless nbn determines that an external F-NTD is preferable in the circumstances or an End User

indicates a preference for an external F-NTD during installation and agrees to any additional charges that may

apply. This is described further in section 2 of the Network Interface Specification - NTD

nbn will provide a W-NTD in relation to a Premises at which nbn will supply nbn™ Ethernet (Wireless), as

described in section 3 of the Network Interface Specification - NTD.

nbn will provide an S-NTD in relation to a Premises at which nbn will supply nbn™ Ethernet (Satellite), as

described in section 4 of the Network Interface Specification – NTD.

nbn will provide an HFC-NTD in relation to a Premises at which nbn will supply nbn™ Ethernet (HFC), as described

in section 5 of the Network Interface Specification - NTD.

10 Note that this is an illustrative example only, and does not take into account Ethernet protocol overhead.


NTDs are designed to operate within certain environmental conditions, which may be set out in the Network

Interface Specifications – NTD. If an NTD is subjected to environmental conditions outside those expressly

permitted, nbn™ Ethernet Ordered Products supplied using the NTD may not perform in accordance with the

nbn™ Ethernet Product Description or this nbn™ Ethernet Product Technical Specification.

3.3 UNI-DSL

The UNI-DSL is a VDSL2 interface in alignment with ITU-T G.993.2 (01/15) and supporting standards. Each UNI-DSL

is regarded as a fully independent interface, operating in total isolation from any other UNI-DSL interfaces.

Detailed specifications are set out in the Network Interface Specification – UNI-DSL.

3.3.1 Physical Interface

The availability of UNI-DSL physical interface relating to the nbn™ Ethernet (FTTB) or nbn™ Ethernet (FTTN) is

specified in section 4 of the nbn™ Ethernet Product Description.

3.3.2 UNI-DSL Scalability Factors

The UNI-DSL is scalable in terms of capacity and services. Each UNI-DSL has two capacity metrics that define its

ability to carry Customer Products and Downstream Products.

3.3.2.1 Line Rate

The Line Rate sets the maximum bound on the information-carrying capacity of the link. The Line Rate achieved

on the UNI-DSL is impacted by the reported DSL Actual Data Rate and is subject to the limitations described in

sections 3 and 13 of the nbn™ Ethernet Product Description.

Customer must be familiar with the inherent performance characteristics of VDSL2 and that achieved Line Rates

will depend on:

the copper pair line length and attenuation, including in-building cabling or lead-in length

the state of copper wiring in-building or in the Premises

the number of other data services that share common network cable runs

framing overheads, asynchronous operation and the impact on bandwidth efficiency

the presence of pre-existing exchange based services (e.g. ADSL) within a cable run and the use of

Downstream Power Back-off

G.Inp retransmissions.

The UNI-DSL will be configured to auto-negotiate Line Rates with the End User Equipment.

3.3.2.2 Information Rate

For DSL services the Information Rate is limited to the lesser of the aggregate AVC bandwidth and the actual Line

Rate on the UNI-DSL. Note also that for VDSL2 the Line Rate and Information Rate are subject to VDSL2 Ethernet

over copper framing overheads as defined in the ITU-T VDSL2 specification G.993.2.

The Information Rate is also subject to the limitations described in sections 3 and 13 of the nbn™ Ethernet


Note that once provisioned, AVC bandwidth profiles will not be automatically re-adjusted as a result of DSL

negotiated Line Rates. Should a UNI-DSL auto-negotiate to a Line Rate less than the requested AVC rate, the End


User may experience increased Frame Loss in excess of the Frame Loss targets for each traffic class on the

provisioned AVC as set out in section 7.1.

3.3.2.3 CIR on DSL

Committed Information Rate (CIR) bandwidth profiles and performance targets are subject to the Line Rate at the

UNI-DSL, where:

TC-1CIR + TC-2CIR + 1 Mbps ≤ Line Rate (for L2 Bitstream Capacity)

3.3.3 AVC Support

For nbn™ Ethernet (FTTB) or nbn™ Ethernet (FTTN), the UNI-DSL functionally supports a single, bi-directional,

unicast AVC.

3.3.4 Resiliency

The UNI-DSL is an unprotected physical interface. If an unprotected UNI-DSL suffers a failure, all services being

delivered across that UNI-DSL will be disrupted.

3.3.5 Customer Premises Equipment Supply

The provision and operation of an active device that interfaces with the Ethernet bitstream on the End User side

of the downstream nbn™ Network Boundary for nbn™ Ethernet (FTTB) or nbn™ Ethernet (FTTN), which is subject

to VDSL2 Equipment compatibility and registration as specified in section 28 of the nbn™ Ethernet Product Terms

and section 5.4.2 the WBA Operations Manual, is the responsibility of Customer.

3.4 UNI-V

The UNI-V is only supplied as a variant of the UNI Product Component of nbn™ Ethernet (Fibre).

The End User’s side of the UNI-V is an analogue telephony interface provided off a port on the NTD in alignment

with AS/CA S002:2010 standards. Detailed specifications of the physical analogue interface are set out in the

Network Interface Specification – UNI-V.

nbn’s side of the UNI-V is a VoIP SIP client interface provided by an internal ATA in the NTD in alignment with

RFC3261 (SIP), RFC2327 (SDP), RFC3264 (SDP) and RFC3550 (RTP) standards. Detailed specifications of the logical

VoIP interface are set out in the Network Interface Specification – UNI-V.

3.4.1 Initialisation and Configuration Protocols

The UNI-V utilises Unicast N:1 AVC TC-1 and Unicast N:1 CVC TC-1 for the transportation of voice packets.

The UNI-V uses DHCPv4 protocol to establish IP addressing and to identify TR-069 Auto-Configuration Server (ACS)

bootstrap configuration details. Customer is required to provide an interoperable DCHPv4 server for the DHCPv4

client implementation on the UNI-V.

The UNI-V employs TC-1 and 802.1p/DSCP encoding mechanism for CoS.


The UNI-V utilises DSL Forum Technical Report 069 (TR-069), 098 (TR-098) and 104 (TR-104) protocols for

Customer to further configure the SIP client implemented on the UNI-V. Customer is required to provide an

interoperable ACS server to configure and manage the UNI-V SIP client.

The UNI-V supplies IPv4-based SIP services only. nbn currently intends to support IPv6-based SIP services in the

future.

3.4.2 Call Features

The UNI-V supports a limited set of IP-based telephony features. It is the responsibility of Customer to interface to

the UNI-V with a soft switch, located beyond the NNI, and complete the delivery of these features with

complementary feature support within the Customer Network.

The IP-based telephony call features supported by the UNI-V are described as follows:

Any call feature not explicitly stated below is to be treated as an unsupported call feature of UNI-V.

Call Feature Description / Sub-Features Status

Basic POTs Service Outbound / inbound call

No answer

Abandoned call

Supported

Voice Codecs

(G.711ALaw)

G.711ALaw

Voice Quality on local call: 80 - 93

Packetisation: 20ms

Avg media bandwidth: 101 kbps

PSTN-equivalent: yes

Support for G.168 Section 7: CPE must conform to AS/CA

S002:2010 Appendix A for echo canceller/suppressor disable

tones.

Supported

Voice Codecs

(Others)

G.711MuLaw

G.729

Any other codecs

Unsupported

Call Waiting Handling before accepting the second incoming call

Handling after accepting the second incoming call

Supported

Call Waiting Suspend

(Single Call)

New call

Existing call

Supported

Call Forward

(supported)

Busy

No answer

Unconditional

Supported

Call Forward

(unsupported)

Splash ring / ping ring

Special dial tone

Unsupported

Call Hold Handling before the second call is established Supported


Handling after the second call is established

Hotline and

Warmline Service

Hotline Immediate Service

Warmline Service (RSP / AS Provisioned)

Warmline Service (End-User Provisioned) – also known as

Delayed Hotline

Supported

Distinctive Ringing Ring Cadence

DR0 (default)

DR1

DR3

DR6

DR7

* Does not support "alert-info" header in outgoing SIP INVITE

requests

Supported

DTMF In-Band Transmission

Out-of-Band RFC2833 Transmission

Supported

Fax Support

(supported)

Fax pass-through Supported

Fax Support

(unsupported)

T.38 / Fax over IP Unsupported

Calling Line

Identification

Presentation /

Restriction

CLIP: Presentation: publish source number in outbound calls

CLIR: Restriction: keep source number private in outbound calls

Supported

Calling Number

Display

First incoming call

Second incoming call

Supported

Message Waiting

Indication

Visual Message Wait Indicator Supported

Emergency Call Priority setting for outbound calls (SIP INVITE)

Deny other incoming call during emergency call

Supported

Voice Band Data

(VBD) Call

Pass-through using G.711 with fixed jitter buffer size

Fax up to 9.6 kbps

TTY support

Tone detection for the disablement of echo suppression and echo

cancellation

Supported

Ringer Equivalence

Number (REN)

Up to 3 per UNI-V Supported

3-Way Calling / Local mixing of RTP traffic on the NTD Unsupported


Conferencing

Call Transfer Attended (Consultative) call transfer and Unattended (Blind) call

transfer

Unsupported

Voice Activity

Detection (VAD)

Reduces voice bandwidth when there is no audio activity

Comfort noise generation

Unsupported

Decadic / Pulse

Diallers

Unsupported

3.4.3 Layer 3 Connectivity

It is the responsibility of Customer to manage allocation of IP addresses and associated network parameters to

the SIP user agent associated with each UNI-V. DHCP is used as the mechanism to manage address distribution.

Customer must provide DHCP server infrastructure and assign the following parameters:

IP Address (IPv4)

Subnet Mask (Option 1)

Default Router Address (IPv4) (Option 3)

DNS server (required if a hostname is used for proxy server SIP URI) (Option 6)

ACS Server

Within the Fibre Network, DHCP Option 82 fields will be populated with the identifier of the AVC associated with

a given UNI-V, using a format described in the Network Interface Specification – AVC.


4 Access Virtual Circuit (AVC)

4.1.1 Overview

The AVC implements the C-VLAN component of an IEEE802.1ad Provider Bridge, as further described in the

Network Interface Specification – AVC. Customer may deliver multiple End User applications (such as voice and

video) using a single AVC (and CoS to manage the capacity between applications).

The nbn™ Ethernet AVC Product Component has three variants:

Unicast 1:1 AVC – required for unicast data applications using the UNI-D or UNI-DSL

Unicast N:1 AVC – required for unicast data applications using the UNI-V

Multicast N:1 AVC – required for multicast data applications using the UNI-D, referred to as Multicast

AVC

The AVC type availability is dependent on the access technologies and UNI types:

AVC Type Fibre Network

FTTB Network /

FTTN Network HFC Network

Wireless

Network

Satellite

Network

Unicast, 1:1 10F

11 Available on

UNI-D

Available on

UNI-DSL

Available on

UNI-D

Available on

UNI-D

Available on

UNI-D

Unicast, N:1 Available on

UNI-V

Not Available Not Available Not Available Not Available

Multicast, N:1 Available on

UNI-D


AVCs are logically isolated from each other via the use of distinct S/C-VIDs, and are designed to be individually

dimensioned by Customer from a set of selectable parameters according to the service needs of each End User.

An AVC is designed to be scaled in capacity (through its bandwidth profile), within the bounds of the product

constructs and the physical limits of the underlying access network technology.

4.1.2 Access Loop Identification and Characterisation

Customer may optionally order a unicast AVC to have Access Loop Identification, and where applicable, Line

Characteristic information inserted into DHCPv4, DHCPv6 and PPPoE upstream Layer 3 control packets in

alignment with TR-101. This may assist Customer to identify the individual logical circuit to upstream devices

beyond the NNI.

AVC information that can be included is:

11 One AVC inclusive of multiple traffic classes may be supported per UNI-D or UNI-DSL. Refer to Appendix B.


Access Loop Identification – identifying an AVC Service ID. The AVC Service ID means the value

configured in the Circuit ID field in the relevant DHCPv4, DHCPv6 or PPPoE protocols.

Access Loop Characterisation – identifying actual data rate Upstream and actual data rate Downstream

Access Loop Identification insertion is available on all access technologies subject to the control protocol used:

Control Protocol Fibre Network

FTTB / FTTN

Network HFC Network

Wireless

Network

Satellite

Network

DHCPv4 Available Available Available Available Available

DHCPv6 Available Available Available Available Not Available

PPPoE Available Available Available Available Available

Access Loop Characterisation insertion is only available on nbn™ Ethernet (FTTB) and nbn™ Ethernet (FTTN) and

may be optionally included provided Access Loop Identification insertion is enabled:

Control Protocol Fibre Network

FTTB / FTTN

Network HFC Network

Wireless

Network

Satellite

Network

DHCPv4 Not Available Available Not Available Not Available Not Available

DHCPv6 Not Available Available Not Available Not Available Not Available

PPPoE Not Available Available Not Available Not Available Not Available

Detailed specifications for Access Loop Identification and Characterisation are set out in the Network Interface

Specification – AVC.

4.1.3 AVC Bandwidth Profile Availability

4.1.3.1 Unicast 1:1 AVC Bandwidth Profile Availability

A Unicast 1:1 AVC comprises a combination of mandatory (TC-4) and optional (TC-1 and/or TC-2) traffic classes as

described in section 3.1 of the nbn™ Ethernet Product Description subject to availability by access technology as

set out in sections 3.2 to 3.4 of the nbn™ Ethernet Product Description.

A valid Unicast 1:1 AVC bandwidth profile comprises a combination of available upstream/downstream

bandwidth profiles for each traffic class as specified from the available combinations in sections B.1 and B.2 to

Appendix B. Availability by access technology for each Unicast 1:1 AVC bandwidth profile combination is also set

out in sections B.1 and B.2 to Appendix B.

4.1.3.2 Unicast N:1 AVC Bandwidth Profile Availability

The Unicast N:1 AVC is available only to support the UNI-V and AVC TC-1 bundle as described in section 7 of the

nbn™ Ethernet Product Description.

The available Unicast N:1 AVC bandwidth profile on the UNI-V is the combination of AVC TC-4 0/0 Mbps (PIR) and

AVC TC-1 0.15Mbps (CIR).


4.1.3.3 Multicast AVC Bandwidth Profile Availability

The available Multicast (N:1) AVC bandwidth profiles comprise the TC-MC traffic class bandwidth profiles set out

in section 5.3 of the nbn™ Ethernet Product Description as downstream only bandwidth in the TC-MC traffic class.


5 Connectivity Virtual Circuit (CVC)

5.1.1 Overview

The CVC implements the S-VLAN component of an IEEE802.1ad Provider Bridge, as further described in the

Network Interface Specification - CVC. This is an Ethernet virtual circuit that provides connectivity from an NNI to

a CSA. It is dimensioned with a specific, configured amount of bandwidth capacity to deliver a higher-layer service

(or number of services) to a range of AVCs within a particular CSA.

The nbn™ Ethernet CVC Product Component has three variants:

1:1 VLAN – required for 1:1 AVC unicast services delivered using the UNI-D or UNI-DSL interface

N:1 VLAN – required for N:1 AVC unicast services delivered using the UNI-V interface

Multicast Domain – required for Multicast AVC services delivered through the UNI-D interface

The CVC type availability is dependent on the access technologies:

CVC Type Fibre Network FTTB / FTTN

Network HFC Network

Wireless

Network

Satellite

Network

1:1 CVC Available Available Available Available Available

N:1 CVC Available Not Available Not Available Not Available Not Available

Multicast

Domain Available Not Available Not Available Not Available Not Available

The NNI, and all CVCs delivered through it, are specific to Customer. It is possible that Customer may have

multiple CVCs within a CSA delivered using a number of NNI. CVCs are isolated from each other on an NNI via the

use of distinct S-VIDs and can each be individually dimensioned according to the service needs of each CSA and

each AVC contained within the CVC. Subject to section 1.1(e) of the nbn™ Ethernet Product Description, different

CVC types (including the Multicast Domain) are able to co-exist on the same NNI.

5.1.2 AVC and CVC Scalability

Customer should consider AVC and CVC scalability in conjunction with contention. Customer may control End

User experience through contention applied by dimensioning of capacity between the AVC and CVC subject to

conditions set out in the nbn™ Ethernet Product Description.


5.1.2.1 Unicast 1:1 CVC Scalability

A single unicast 1:1 CVC can support up to 4,000 unicast 1:1 AVCs, and is able to deliver AVCs to any UNI within a

single CSA. 11F

12 Each of the 4,000 unicast 1:1 AVCs is addressed using a single, unique C-VID, locally significant to the

CVC. Subject to section 2.1(d) of the nbn™ Ethernet Product Description, the number of CVCs that Customer may

purchase in relation to a given CSA is limited only by the NNI resources that Customer has purchased for that CSA.

Note that where Customer requires access to more than 4,000 AVCs in a given CSA, it is necessary to utilise more

than one CVC.

5.1.2.2 Unicast N:1 CVC Scalability

As Unicast N:1 does not use C-VLANs there is no restriction on the number of unicast N:1 AVCs within a CSA that

can be associated with a single unicast N:1 CVC at the NNI.

5.1.2.3 Multicast Domain Scalability

There are no restrictions on the number of Multicast AVCs within a CSA that can be associated with a single

Multicast Domain at the NNI.

5.1.3 CVC Bandwidth Profile Availability

5.1.3.1 Unicast 1:1 CVC Bandwidth Profile Availability

The available unicast 1:1 CVC bandwidth profiles comprise a combination of available upstream/downstream

bandwidth profiles for each traffic class as defined in sections 2.2 to 2.4 of the nbn™ Ethernet Product

Description, provided that the total combination of CVC bandwidth profiles is not zero. Those sections set out

additional limitations that apply in respect of nbn™ Ethernet (Satellite).

5.1.3.2 Unicast N:1 CVC Bandwidth Profile Availability

The available unicast N:1 CVC bandwidth profiles comprise the TC-1 traffic class bandwidth profiles set out in

section 2.3(b) of the nbn™ Ethernet Product Description.

5.1.3.3 Multicast Domain Bandwidth Profile Availability

The available Multicast Domain bandwidth profiles comprise the TC-MC traffic class bandwidth profiles set out in

section 5.2(a) of the nbn™ Ethernet Product Description.

Customer must select a bandwidth profile for each Multicast Domain taking into account the aggregated peak

bandwidth requirements of each of the Media Streams in the Multicast Domain as described in section 2.3.3.1.

12 Note that nbn™ Ethernet (Satellite) is supplied in a separate single national CSA which geographically overlaps with the

other CSAs that contain Premises served by other nbn™ Network technologies.


5.1.4 CVC Contention Management

Subject to section 2.1(d) of the nbn™ Ethernet Product Description, Customer should control AVC:CVC contention

for the purpose of managing service utilisation. In the event of AVC:CVC congestion within unicast services, the

nbn™ Network will discard traffic in accordance with section 2.2.


6 Network-Network Interface (NNI) Section 1 of the nbn™ Ethernet Product Description describes the NNI Product Component and the NNI Group

and NNI Bearer entities and their interrelationships. This section provides further product-level specification of

the NNI Group, NNI Bearers, Redundancy Mode and the CVC support characteristics of the NNI Product

Component.

Detailed network-level specifications are set out in the Network Interface Specification – NNI.

6.1 NNI Group and NNI Bearers

An NNI Group can support up to 8 NNI Bearers 12F

13. All NNI Bearers within an NNI Group must be consistent with the

group interface rate for that NNI Group 13F

14 (i.e. 1Gbps, or 10Gbps).

6.2 Redundancy Mode

The NNI Group must be configured in one of the following redundancy modes:

Single Chassis (where all NNI Bearers are connected to the same EFS chassis)

Diverse Chassis (where NNI Bearers are connected across a pair of EFS chassis)

6.2.1 Single Chassis

When an NNI Group is configured in Single Chassis mode, all NNI Bearers of the NNI Group will be provisioned on

the same EFS chassis.

These NNI Bearers will operate in an N:1 protection mode, meaning that if any NNI Bearer within the NNI Group

fails, the NNI Group will continue to operate at an aggregate capacity that is reduced by the capacity of the failed

NNI Bearer.

6.2.2 Diverse Chassis

When an NNI Group is configured in Diverse Chassis mode, half of the NNI Bearers of the NNI Group will be

provisioned on one EFS (working) chassis, and the other half will be provisioned on a second EFS (protect) chassis.

The NNI Group will operate in a 1:1 protection mode, meaning that if any NNI Bearer on the working EFS fails,

traffic will be re-directed to the NNI Bearers on the protect EFS chassis.

13 Note that the addition of NNI Bearers to an NNI Group may result in the degradation of aggregate NNI Group link

efficiency, as a result of IEEE802.3ad frame distribution.

14 Optical characteristics may vary, providing the interface rate is consistent.


6.3 CVC Support

An NNI Group can support up to 4,000 CVCs in aggregate, including (subject to section 1.1(e) of the nbn™

Ethernet Product Description) any mix of CVC types and Multicast Domains.

Customer is not permitted to over-book CVC capacity within an NNI Group.

6.4 Class of Service Support

The NNI Group will transparently support the traffic class and priority encoding/decoding model set out in section

2.2 and 3.1.2 and detailed in section 3 of the Network Interface Specification – CVC.

For NNI Groups configured as Single Chassis, the failure of one or more NNI Bearers may result in the discard of

traffic due to insufficient NNI Group aggregate capacity to carry the provisioned CVC capacity. In such cases,

traffic is designed to be discarded according to the priority as indicated at the CVC level.


7 Network Performance

7.1 Traffic Class Performance

nbn will aim to achieve the following standards (on an individual traffic class basis) for each traffic class:

Traffic Class Network Frame Delay (One-Way)

Frame Delay Variation

Frame Loss14F

15

TC-1 Fibre Network ≤ 6msec ≤ 3msec ≤ 0.01%

FTTB Network

FTTN Network

≤ 25msec ≤ 10msec ≤ 0.04%

HFC Network ≤ 25msec ≤ 10msec ≤ 0.04%

Wireless Network ≤ 40msec ≤ 50msec ≤ 0.04%

Satellite Network ≤ 370msec ≤ 25msec ≤ 0.04%

TC-2 Fibre Network ≤ 6msec ≤ 10msec ≤ 0.01%

FTTB Network

FTTN Network

≤ 25msec ≤ 16msec ≤ 0.04%

TC-MC Fibre Network Unspecified ≤ 10msec ≤ 0.01%

TC-4 Not Applicable Not Applicable Not Applicable Not Applicable

7.2 Limitations on the Standards for Traffic Class

Operations Performance

The performance of traffic class operations as specified in section 7.1 will only apply under the following

conditions:

Traffic Class Layer 2 Frame Size at NNI (Bytes)15F

16

Frame Rate CVC Traffic Class Capacity Utilisation

TC-1 250 Periodic <=CIR ≤ 70%

TC-2 1500 Periodic <=CIR ≤ 70%

TC-MC 1526 Not Applicable ≤ 70%16F

17

15 Frame Loss targets will only be met where the CBS is less than the specified limits at both the AVC and CVC level as

described in section 2.2.2.2 and any applicable Network Interface Specification.

16 Service frames are accepted up to the maximum Frame Size as described in section 3.4 of the Network Interface

Specification – NNI.

17 Note that individual Media Streams must operate within their configured peak bandwidth.


Frame Delay guidance is provided between UNI and NNI distances less than 100km. In the case of UNI to NNI

distance > 100km, an extra allowance of 1.4msec latency per additional 200km air path (as the crow flies)

distance (or part thereof) is required.

The performance of traffic class operations does not apply to:

services utilising the UNI-V over the Fibre Network because they are subject to additional

performance-affecting processing which will impact end-to-end performance

nbn™ Ethernet (FTTB) Ordered Products or nbn™ Ethernet (FTTN) Ordered Products, where the Line

Rate is not capable of supporting the provision of all AVC TC-1 and AVC TC-2 bandwidth profiles

ordered by Customer in respect of that Ordered Product (see section 3.3.2).

The Layer 2 Frame Size and Frame Rate values must result in a data stream which is less than or equal to the

subscribed Traffic Class CIR or any other circumstance in which the speed, performance or stability of an Ordered

Product is affected by any matters set out in sections 3 or 13 of the nbn™ Ethernet Product Description.

Each traffic class must be validated in the presence of no other traffic from other traffic classes within the AVC.

7.3 TC-4 Traffic Performance Characteristics

Traffic class 4 is designed for applications that can benefit from a peak capacity and can tolerate variable

throughput. TC-4 offers capacity as a PIR only.

The performance of Customer Products that use AVC TC-4s as an input will vary depending on factors both within

and outside of the nbn™ Network. Customer should use suitable higher-layer intelligent flow control mechanisms

to achieve optimum results for Customer Products that use AVC TC-4s as an input. The particular access

technology used to deliver nbn™ Ethernet will also have an impact on TC-4 performance.

For AVC TC-4 bandwidth profiles of 250/100 Mbps, 500/200 Mbps and 1000/400 Mbps offered over nbn™

Ethernet (Fibre) where a 10Gbps NNI is in use, an AVC peak burst in excess of 100 consecutive Ethernet frames

may cause increased Frame Loss in the downstream if Customer does not use a suitable higher-layer intelligent

flow control mechanism.


8 Orderable Attributes

8.1 Access Components

Access Components, for the purposes of this nbn™ Ethernet Product Technical Specification, only comprise each

instance of the UNI and AVC Product Components supplied by nbn to Customer to use as an input to a Customer

Product or Downstream Product.

Available Product Components are tabled below:

UNI Type Available associated AVC

Fibre Network UNI-D Unicast

Multicast

UNI-D + UNI-V Unicast (separately with each UNI-D and UNI-V)

Multicast (UNI-D only)

Wireless Network UNI-D Unicast

HFC Network UNI-D Unicast

Satellite Network UNI-D Unicast

FTTB Network / FTTN Network UNI-DSL Unicast

Each Access Component is delivered using two sets of attributes:

configuration attributes – provided through Product Templates

service attributes – provided through Product Order Forms for each AVC order 17F

18

This section describes the Access Components in the context of configuration and service attributes.

8.1.1 Configuration Attributes

The following tables detail all AVC and UNI attributes which must be specified within a Product Template, for the

delivery of the relevant Access Components.

Customer may construct its end-to-end service from a combination of these configuration attributes and service

attributes selected in relation to each Ordered Product.

Certain settings required to interface to the nbn™ Network must be decided at time of On-boarding during the

solution definition phase, and captured in a Product Template. These details cannot be tailored for each specific

Ordered Product.

18 The term “service attributes” is used to describe the technical elements which are required to deliver Product Features as

described in the nbn™ Ethernet Product Description and elsewhere in this nbn™ Ethernet Product Technical Specification.


Product Templates apply to the Access Components only. Product Templates, combined with per-Ordered

Product service attributes selected in a Product Order Form at time of order, are required for nbn to supply an

Ordered Product.

8.1.1.1 UNI Configuration Attributes

The following set of configuration attributes are available for the UNI. These parameters are captured during the

solution definition phase, as part of the On-boarding process.

Component Configuration Attribute Configuration Attribute Options

UNI UNI Type UNI-D

UNI-DSL

UNI-V (only available for nbn™ Ethernet (Fibre))

VLAN Addressing Mode Default-Mapped (UNI-D/UNI-DSL only)18F

19

DSCP-Mapped

Priority-Tagged (UNI-D/UNI-DSL only)

Tagged (UNI-D/UNI-DSL only)

Table 2: UNI Configuration Attributes

8.1.1.2 AVC Configuration Attributes

The following set of configuration attributes are available for the AVC (and Multicast AVC). These parameters are

captured during the solution definition phase, as part of the On-boarding process.

Component Configuration Attribute Configuration Attribute Options

AVC AVC Type Unicast 1:1 (UNI-D/UNI-DSL only)

Unicast N:1 (UNI-V only)

Multicast N:1 (UNI-D for nbn™ Ethernet (Fibre))

Bandwidth Profile Specified from the available bandwidth profiles in Appendix B

Table 3: AVC Configuration Attributes

8.1.2 Service Attributes

This section describes the service attributes relating to the technical operation of the service that Customer must

select for each Access Component, at the time of ordering an Ordered Product. Note that the number and type of

service components will be determined by the Product Template.

19 Note the limitations on addressing mode and AVC traffic class combinations in Appendix B.


8.1.2.1 Access Component Attributes

The following service attributes must be specified, where applicable, at time of order for each AVC (or Multicast

AVC) and UNI Product Component:

Component Service Attribute Specification (Provided by

Customer)

Access Service 19F

20 “Service Restoration SLA”

(Service Fault rectification Service Level)

Standard (Default)

Enhanced-12

Enhanced-12 (24/7)

Enhanced-8

Enhanced-8 (24/7)

Enhanced-6

Enhanced-6 (24/7)

Enhanced-4

Enhanced-4 (24/7)

Priority Assist (Downstream Priority Assistance Service)

No (Default)

Yes

Battery Backup Service Yes20F

21

No

Table 4: Service Attributes for Access Service

8.1.2.2 UNI-V Service Attributes

The following service attributes must be specified at time of order for the UNI-V (for nbn™ Ethernet (Fibre) only):

Component Service Attribute Specification (Provided by Customer)

UNI-V NTD UNI-V Port Number 0: Assigned by nbn (default)

Table 5: Service Attributes for UNI-V

20 Refer to the nbn™ Ethernet Service Levels Schedule and the nbn™ Ethernet Product Description for details of supported

service options that are available.

21 Where Customer has specified the Battery Backup Service in respect of an Ordered Product supplied to a UNI on the

affected F-NTD, nbn will provide a notification of the alarm to Customer as set out in the WBA Operations Manual as part of

the Battery Backup Service.


8.1.2.3 UNI-D Service Attributes

The following service attributes must be specified at time of order for the UNI-D:


UNI-D NTD UNI-D Port Number 0: Assigned by nbn (default)

1 – 4: Request Specific UNI-D Port on NTD

(if > 1 available)

Physical Interface AUTO (Speed)/AUTO (Duplex)

100Mbps/AUTO (Duplex) 21F

22

Table 6: Service Attributes for UNI-D

8.1.2.4 UNI-DSL Service Attributes

The following DSL service attributes must be specified at time of order:


UNI-DSL DSL Stability Profile 22F

23 Standard - means the standard VDSL2 line profile.

Stable - means a VDSL2 line profile

designed to optimise layer 1 stability, for example through an increased noise margin and G.Inp retransmission buffer.

Table 7: Service Attributes for UNI-DSL

Note that DSL Mode is VDSL2 and cannot be changed.

8.1.2.5 Unicast AVC Service Attributes

The following service attributes must be specified at time of order for each unicast 1:1 AVC:


AVC CVC ID CVC ID

C-VID at NNI (1:1 AVC only) 0 – 4000 23F

24

C-VID at UNI-D/UNI-DSL24F

25 (1:1 AVC only)

2 – 4004

(for nbn™ Ethernet (Fibre), nbn™

22 This specification is not available for nbn™ Ethernet (Satellite).

23 Note that nbn may apply a Repair Profile as described in the WBA Operations Manual. This profile is applied by nbn and is

not selectable by Customer.

24 The value of zero indicates that nbn will select the C-VID, and does not indicate that a C-VID of zero may be used.



Ethernet (FTTB), nbn™ Ethernet

(FTTN) and nbn™ Ethernet (HFC))

2 – 4001

(for nbn™ Ethernet (Wireless) and

nbn™ Ethernet (Satellite))

Bandwidth Profile Specified from the available unicast AVC bandwidth profiles in Appendix B

Access Loop Identification Active Active / Inactive

If Active Insert DSL line rate (used in DHCP or PPP response [RFC 4679 support])

(for nbn™ Ethernet (FTTB) and nbn™ Ethernet (FTTN) only)

TPEP Web Optimisation 25F

26

(nbn™ Ethernet (Satellite) only)

ON (Default) / OFF

TPEP TCP Optimisation

(nbn™ Ethernet (Satellite) only)

ON (Default) / OFF

Interface mode Default-Mapped / Priority-Tagged / Tagged / DSCP Mapped

Table 8: Service Attributes for Unicast 1:1 AVC

The following service attributes must be specified at time of order for each unicast N:1 AVC:


AVC CVC ID CVC ID

Table 9: Service Attributes for Unicast N:1 AVC

8.1.2.6 Modification of an AVC bandwidth profile and service interruption

Customer may modify an AVC TC-4 bandwidth profile in accordance with the WBA Operations Manual. There will

be a brief service interruption when the Modify Order is processed.

8.1.2.7 Multicast AVC Service Attributes

The following service attributes must be specified at time of order for each multicast AVC:

25 Required only for UNI-D/UNI-DSL mode configured in Tagged mode.

26 Selecting TPEP Web Optimisation will also enable TPEP TCP Optimisation.



AVC Multicast Domain ID Multicast Domain ID

Bandwidth Profile Specified from the available Multicast AVC bandwidth profiles in Appendix B

Table 10: Service Attributes for Multicast AVC

8.2 CVC Service Attributes

There is no Product Template required for a CVC. Table 11 describes the set of service attributes which are

generic to all CVC variants (except where called out specifically).

Component Attributes Attribute Description Selectable Options

End-Point Identification

NNI Group identification26F

27 Identification of the NNI that the CVC is to be terminated on.

NNI Group identification (Existing)

B-END CSA Identification of the CSA that the CVC is terminated on.

CSA identification27F

28

S-TAG Mapping S-TAG (NNI) Customer may choose a locally-significant S-TAG at the NNI.

Optional parameter. If set to zero, nbn will assign the next available value.

Requested S-TAG

(0 for nbn-supplied S-TAG)

Default = 0

S-TAG: (1 – 4000)

Satellite CVC Minimum AVC threshold

(nbn™ Ethernet (Satellite))

CVC Class Customer must choose this attribute at the time of ordering a CVC for nbn™ Ethernet (Satellite).

This attribute determines the minimum

number of provisioned AVCs required before Customer can order an increased CVC bandwidth profile. 28F

29

CVC Class-0 (Default)

CVC Class-1 (Premium)

CVC Class-2 (Premium)

Table 11: Generic CVC Service Attributes

The allocation of S/C-VID values at the NNI must be co-ordinated between Customer and nbn.

27 Refer to section 8.4 of this nbn™ Ethernet Product Technical Specification.

28 nbn™ Ethernet (Satellite) operates from a single centralised POI and covers the entire Satellite Network footprint as a

single CSA.

29 See the nbn™ Ethernet Product Description for further details.


When requested by Customer as part of a Product Order Form for a CVC or AVC, nbn will allocate each new

CVC/AVC an internally-generated S/C-VID. This S/C-VID value will be returned to Customer in accordance with the

WBA Operations Manual, and must be used for accessing the CVC/AVC at the NNI.

Customer may optionally elect to nominate the S/C-VID used to address each CVC/AVC service instance through

the NNI by specifying a S/C-VID in the Product Order Form for the CVC/AVC, for the purpose of further alignment

to its own backhaul network addressing schemes. Note that Customer is encouraged to use nbn’s S/C-VID

allocations, which will be unique to Customer’s service. This will avoid any potential for S/C-VID mismatch

between Customer and nbn.

For service addressing modes at the NNI that rely on MAC addressing for forwarding within the nbn™ Network,

the allocation of a C-VID is not required.

8.2.1 Unicast 1:1 CVC

Each unicast 1:1 CVC order must specify each of the service attributes listed in Table 12 below, in addition to

those configuration attributes detailed in Table 11.


Bandwidth profile Bandwidth profile CVC_TC-1_CIR

(upstream and downstream)

Refer to Appendix B

CVC_TC-2_CIR


Refer to Appendix B

CVC_TC-4_CIR


Refer to Appendix B

Table 12: 1:1 Unicast CVC Additional Service Attributes

8.2.2 Unicast N:1 CVC

Each unicast N:1 CVC order must specify each of the service attributes listed in Table 13 below, in addition to



Bandwidth profile Bandwidth profile CVC_TC-1_CIR


Refer to Appendix B

Table 13: N:1 Unicast CVC Additional Service Attributes

8.2.3 Multicast Domain

Each Multicast Domain order must specify each of the service attributes listed in Table 14 below, in addition to


Component Attributes Attribute Description Selectable


options

Bandwidth Profile

Bandwidth Profile CVC_TC-MC_CIR

(downstream)

Refer to Appendix B

Multicast Options

Media Stream List Details of Media Streams carried by the Multicast Domain.

Refer to section 8.3

IGMP Report Source Address

Source address inserted by nbn for IGMP report messages sent upstream on the Multicast Domain.

IP Address

Default = 49.0.15.254

Table 14: Multicast Domain Additional Service Attributes

8.3 Multicast Domain Media Stream Attributes

The following information is required to capture the characteristics of each Media Stream to be carried within the

Multicast Domain.

Identifier Multicast Group IP Address Peak Bandwidth (Mbps)

<TEXT> IP Address Value : 2.5 – 20


... ... ...


Table 15: Media Stream List Description Table (Multicast Domain)

The <TEXT> field is provided to allow Customer to reference each Media Stream using a meaningful name, and

has a limit of 40 characters.

Customer must be aware of transition periods when modifying certain attributes associated with the Multicast

Domain or Media Stream as described in the nbn™ Ethernet Service Levels Schedule and the WBA Operations

Manual. As modification may occur progressively over geographic areas Customer will need to operate upstream

components of an end-to-end service (in the Customer Network) with a mixture of “before” and “after”

configurations until the modification is completed.


8.4 NNI Service Attributes

8.4.1 NNI Group

The NNI Group has the following attributes:

Location

Interface Rate

Redundancy Mode

Set of NNI Bearers

Layer 2 Functional Characteristics

8.4.1.1 NNI Group Location

The location of the NNI Group must be specified at time of NNI Group creation.

In order to change the location of an NNI Group (i.e. re-locate NNI Bearers to a different location), it is necessary

to purchase a new NNI Group in the intended location, and transition existing AVCs and CVCs from the previous

NNI Group. Once completed, the previous NNI Group may be cancelled.

8.4.1.2 NNI Group Interface Rate

A new NNI Group will be configured with a group interface rate that determines the interface rate of each NNI

Bearer within the NNI Group. The following group interface rates are available:

1Gbps

10Gbps

The group interface rate is set through the selection of the first NNI Bearer (Single Chassis mode), or pair of NNI

Bearers (Diverse Chassis mode) at the time the NNI Group is created (each mode is described in section 6).

The group interface rate is fixed per NNI Group and will restrict the type of NNI Bearer that can be added to the

NNI Group. For example, if the NNI Group is created with an initial NNI Bearer operating at 1Gbps, then any

further NNI Bearers added to this group must also have an interface rate of 1Gbps.

In order to change the group interface rate of an NNI Group (i.e. change all 1Gbps NNI Bearers to 10Gbps), it is

necessary to purchase a new NNI Group in the intended group interface rate and associated NNI Bearers, and

transition existing AVCs and CVCs from the previous NNI Group. Once completed, the previous NNI Group may be

cancelled by Customer.

8.4.1.3 NNI Group Redundancy Mode

The NNI Group must be configured in one of the following redundancy modes:

Single Chassis (where all NNI Bearers are connected to the same EFS chassis)

Diverse Chassis (where NNI Bearers are connected across a pair of EFS chassis)


In order to change the redundancy mode of an NNI Group, Customer must purchase a new NNI Group in the

intended redundancy mode and transition existing AVCs and CVCs from the previous NNI Group. Once completed,

the previous NNI Group may be cancelled.

8.4.1.4 NNI Group Orderable Attributes Summary

A summary of attributes that must be specified for each NNI Group order is shown in Table 16.


Service details Physical Location Physical location of NNI POI Site

NNI Group Attributes TPID Ability to specify the S-TAG TPID used for service frames across the NNI

0x88A8 (default)

0x8100

Redundancy Mode Physical interface type Single Chassis (default)

Diverse Chassis

Table 16: NNI Group Orderable Attributes

Each successful NNI Group order is intended to yield an nbn-supplied NNI Group identification.

8.4.2 NNI Bearer

8.4.2.1 NNI Bearer Ordering

NNI Bearers are ordered through an NNI Group (refer to section 6).

A feasibility check will be required upon addition of any NNI Bearer to a NNI Group, to determine whether the

number of allowable NNI Bearers within the NNI Group has been exceeded.

nbn initially provisions each completed NNI Bearer order to Customer in an administratively “down” state. nbn

will change this to an “up” state in co-ordination with Customer.

The following activities may be performed on an NNI Group, with respect to the set of NNI Bearers:

establish a new NNI Group through ordering at least one NNI Bearer (Single Chassis mode) or at

least one pair of NNI Bearers (Diverse Chassis mode)

modify an existing NNI Group through adding/removing NNI Bearer(s)

cancel an existing NNI Group – all underlying NNI Bearers will be automatically cancelled

For NNI Groups configured as Single Chassis, NNI Bearers may be ordered as single interfaces.

For NNI Groups configured as Diverse Chassis, NNI Bearers must be ordered in pairs, with each NNI Bearer of each

pair provisioned on different EFS.

For NNI Groups comprising 1Gbps Ethernet interfaces, nbn intends to use reasonable endeavours to provide the

ability to seamlessly scale an NNI Group up to four NNI Bearers. Beyond four NNI Bearers, nbn intends to

schedule an Outage with Customer unless nbn notifies Customer that an Outage is not necessary.

For NNI Groups comprising 10Gbps Ethernet interfaces, nbn intends to schedule an Outage with Customer in

order to augment the NNI Group with additional NNI Bearers unless nbn notifies Customer that an Outage is not

necessary.


8.4.2.2 NNI Bearer Orderable Attributes

Each NNI Bearer order must specify each of the service attributes listed in Table 17.


Service details NNI Group The NNI Group to which

the NNI Bearer is intended to be associated

NNI Group identification

NNI Bearer Type Physical interface type 1000BaseLX

1000BaseEX

10GBaseLR

10GBaseER

Table 17: NNI Bearer Service Attributes

Each successful NNI Bearer order will yield an nbn-supplied NNI Bearer identification, which will indicate a

physical port on the nbn ODF to which the NNI Bearer has been cabled.

Customer must separately acquire the necessary facilities access rights to connect the NNI Bearer to Customer’s

backhaul transmission cables or Customer Active Equipment.


Appendix A Access Technology Compatibility nbn supplies the nbn™ Ethernet by means of:

the Fibre Network (using fibre (GPON) technology);

the FTTB Network or the FTTN Network (using copper xDSL technology);

the HFC Network (using Hybrid Fibre Coaxial technology);

the Wireless Network (using fixed wireless technology);

the Satellite Network (using geo synchronous satellite technology); and

as further described in the nbn™ Ethernet Product Description.

Any service supplied by nbn in respect of a Premises may be supplied using any nbn™ Network as described in

this Product Technical Specification. The network which will be used will be determined by nbn, based on the

location of the Premises. nbn will determine what Product Components, Product Features and level of

performance can be offered.

This section describes the restrictions on the availability and differences in performance of Product Features.

A.1 Service Type Availability

This section describes the availability of features described in section 2.1.

Service Type Fibre Wireless HFC Satellite FTTB/FTTN

Unicast data services

Available on UNI-D

Available on UNI-D

Available on UNI-D

Available on UNI-D

Available on UNI-DSL

IP-based telephony services

(External ATA)

Available on UNI-D

Available on UNI-D

Available on UNI-D

Available on UNI-D


IP-based telephony services

(Integrated ATA)

Available on UNI-V


Multicast services

Available on UNI-D


Table 18: Service Type Availability by nbn™ Network

A.2 Product Feature Availability

A.2.1 Service Level Options

This section describes the availability of features described in section 8.1.2.1.

Service Level Option

Fibre Wireless HFC Satellite FTTB/FTTN


Service Level Option


Service Fault Rectification – standard

Available Available Available Available Available

Service Fault Rectification– Enhanced-12

Available Not Available Available Not Available Available

Service Fault Rectification–

Enhanced-12 (24/7)


Service Fault Rectification– Enhanced-8


Service Fault Rectification– Enhanced-8 (24/7)


Service Fault

Rectification– Enhanced-6

Available Not Available Not Available Not Available Available

Service Fault Rectification– Enhanced-6 (24/7)


Service Fault Rectification–

Enhanced-4


Service Fault

Rectification– Enhanced-4 (24/7)


Downstream Priority Assistance Service


Table 19: Service Level Option Availability by nbn™ Network

A.3 NNI Availability

The NNI Product Component as described in section 6 is available across the nbn™ Network.30 There are no

restrictions in the ability to deliver NNI features as a result of the type of nbn™ Network.

30 NNI availability in respect of nbn™ Ethernet (Satellite) is limited to a single centralised POI located in Eastern Creek, NSW,

and is subject to section 1.1(e) of the nbn™ Ethernet Product Description.


A.4 CVC Availability

This section describes the availability of features as described in section 5.

CVC Type Fibre Wireless HFC Satellite FTTB/N

1:1 Unicast Available Available Available Available Available

N:1 Unicast Available Not Available Not Available Not Available Not Available

Multicast Domain

Available Not Available Not Available Not Available Not Available

Table 20: CVC Type Availability by nbn™ Network

A.5 UNI Feature Availability

A.5.1 UNI Type Availability

UNI Type Fibre Wireless HFC Satellite FTTB/FTTN

UNI-D Up to 4 UNI-D per NTD30F

31 Up to 4 UNI-D per NTD 31F

32 1 UNI-D per NTD 32F

33 Up to 4 UNI-D per NTD 33F

34 Not Available

UNI-DSL Not Available Not Available Not Available Not Available One single UNI-DSL port (not on an NTD)

UNI-V Up to 2 UNI-V per NTD


Table 21: UNI Type Availability by nbn™ Network

A.5.2 Addressing Mode Availability

UNI Mode Fibre Wireless HFC Satellite FTTB/FTTN

Default-Mapped TC-4

Available on UNI-D

Available on UNI-D

Available on UNI-D

Available on UNI-D


Default-Mapped TC-1

Available on UNI-D

Not Available Available on UNI-D

Available on UNI-D


Default-Mapped TC-2

Available on UNI-D

Not Available Not Available Not Available Available on UNI-DSL

31 See the nbn™ Ethernet Product Description and the nbn™ Ethernet Fair Use Policy for limitations on UNI availability on

certain nbn Network types.



33 Although the CM8200B variant of the HFC-NTD is physically equipped with two UNI-D ports (UNI-D1 and UNI-D2), only

UNI-D1 port is available for use at this point in time. Typically, the UNI-D2 port will be covered with a sticker.




DSCP-Mapped Available on UNI-D

Available on UNI-D

Available on UNI-D

Available on UNI-D


Priority-Tagged Available on UNI-D

Available on UNI-D

Available on UNI-D

Available on UNI-D


Tagged Available on

UNI-D

Available on

UNI-D

Available on

UNI-D

Available on

UNI-D

Available on

UNI-DSL

Table 22: Addressing Mode Availability by nbn™ Network

A.6 AVC Feature Availability

A.6.1 AVC Type

This section describes the availability of features described in section 4.

AVC Type Fibre Wireless HFC Satellite FTTB/FTTN

1:1 Unicast Available on UNI-D

Available on UNI-D

Available on UNI-D

Available on UNI-D


N:1 Unicast Available on UNI-V


Multicast Available on UNI-D


Table 23: AVC Feature Availability – AVC (and Multicast AVC) Type by nbn™ Network

A.6.2 Access Loop Identification

This section describes the availability of the Access Loop Identification feature for unicast AVCs (described in

section 4.1.2).

AVC Traffic Class


IPv4 DHCP Option 82

Available on UNI-D

Available on UNI-V

Available on UNI-D

Available on UNI-D

Available on UNI-D


IPv6 DHCP Option 18

Available on UNI-D

Available on UNI-D

Available on UNI-D

Not Available Available on UNI-DSL

IPv6 DHCP Option 17

Not Available Not Available Not Available Not Available Available on UNI-DSL

PPPoE IA Insertion

Available on UNI-D

Available on UNI-D

Available on UNI-D

Available on UNI-D


Table 24: AVC Feature Availability – Access Loop Identification by nbn™ Network

A.6.3 Bandwidth Profile - Traffic Class

This section describes restrictions on the availability of a traffic class according to access technology.

AVC Traffic Class


TC-1 Available on UNI-D

Available on UNI-D

Available on UNI-D

Available on UNI-D



Available on UNI-V



TC-MC 34F

35 Available on

UNI-D



Available on UNI-D

Available on UNI-D

Available on UNI-D


Table 25: AVC Feature Availability – Traffic Class by nbn™ Network

A.6.4 Bandwidth Profile – Unicast 1:1 AVC TC-1

This section describes restrictions on the availability of AVC TC-1 bandwidth profiles (described in section 4.1.3.1)

according to access technology.

Bandwidth Profile (TC-1)


0 Mbps Available on UNI-D

Available on UNI-D

Available on UNI-D

Available on UNI-D


0.15 Mbps Available on UNI-D

Available on UNI-D

Available on UNI-D

Available on UNI-D



Available on UNI-D

Available on UNI-D





1Mbps Available on UNI-D







Not Available Available on UNI-D 35F

36 Not Available Available on

UNI-DSL

Table 26: Unicast 1:1 AVC Feature Availability – Bandwidth Profile (TC-1) by nbn™ Network

A.6.5 Bandwidth Profile – Unicast N:1 AVC TC-1

This section describes restrictions on the availability of TC-1 AVC bandwidth profiles (described in section 4.1.3.2)


Bandwidth

Profile (TC-1)


0.15 Mbps Available on UNI-V


35 Delivered through a dedicated Multicast AVC only.

36 The CM820B variant of the HFC-NTD does not support the TC-1 5Mbps bandwidth profile.


Table 27: Unicast N:1 AVC Feature Availability – Bandwidth Profile (TC-1) by nbn™ Network


This section describes restrictions on the availability of AVC TC-2 bandwidth profiles (described in section 4.1.3.1)


Bandwidth

Profile (TC-2)


























Table 28: Unicast 1:1 AVC Feature Availability – Bandwidth Profile (TC-2) by nbn™ Network

A.6.7 Bandwidth Profile - Multicast N:1 AVC

This section describes restrictions on the availability of Multicast N:1 AVC TC-MC bandwidth profiles (described in

section 4.1.3.3) according to access technology.

Bandwidth

Profile (TC-MC)













Table 29: Multicast AVC Feature Availability – Bandwidth Profile by nbn™ Network


This section describes restrictions on the availability of unicast 1:1 AVC TC-4 bandwidth profiles (described in

section 4.1.3.1) according to access technology.

Bandwidth Profile (TC-4)


0 Mbps Available

subject to UNI-V order being in place 36F

37


12/1 Mbps Available on UNI-D

Available on UNI-D

Available on UNI-D

Available on UNI-D



Available on UNI-D

Available on UNI-D

Available on UNI-D


25/5-10 Mbps Not Available Not Available Not Available Not Available Available on UNI-DSL



Not Available Not Available




25-50/5-20 Mbps


Not Available Not Available Available on UNI-DSL

25-100/5-40 Mbps

Not Available Not Available Not Available Not Available Available on UNI-DSL










Table 30: AVC Feature Availability – Bandwidth Profile (TC-4) by nbn™ Network

Note: To be read subject to section 2.2.2 of this nbn™ Ethernet Product Technical Specification and section 13.3

of the nbn™ Ethernet Product Description.

37 Upon order of the UNI-V by Customer, the UNI-V is automatically provisioned by nbn with TC-1 capacity. A TC-4 bandwidth

profile of 0 Mbps can only be ordered when a UNI-V is provisioned with associated TC-1 capacity.


Appendix B Traffic Class Combinations The bandwidth profiles in this Appendix B are subject to the specifications and limitations described in this nbn™

Ethernet Product Technical Specification the nbn™ Ethernet Product Description.

B.1 Unicast 1:1 AVC Bandwidth Profiles for nbn™

Ethernet (Fibre), nbn™ Ethernet (Wireless), nbn™

Ethernet (HFC) and nbn™ Ethernet (Satellite)

This table shows the valid combinations that may be used to populate the bandwidth profile (upstream and

downstream) for a unicast 1:1 AVC for nbn™ Ethernet (Fibre), nbn™ Ethernet (Wireless), nbn™ Ethernet (HFC) and

nbn™ Ethernet (Satellite). The bandwidth profile to be used for a unicast 1:1 AVC must be selected by Customer

at the time of order.

Profile

Numb

er

AVC_TC-4

(downstream)

(Mbps)

AVC_TC-4 (upstream)

(Mbps)

AVC_TC-2

(upstream,

downstream)

(Mbps)

AVC_TC-1

(upstream,

downstream)

(Mbps)

UNI

Interfac

e

UNI-D Supported

Interface Mode 37F

38

Availability by

Access

Technology

Defaul

t-

Mappe

d

(Traffi

c

Class)

DSCP-

Mapped

,

Priority

-

Tagged

and

Tagged

F = Fibre

H = HFC

W = Wireless

S = Satellite

1 12 1 0 0 UNI-D 4 Y All

2 12 1 0 0.15 UNI-D 1 38F

39 Y All

3 12 1 0 0.3 UNI-D 1 39F

40 Y F/H/W

4 25 5 0 0 UNI-D 4 Y All

5 25 5 0 0.15 UNI-D - Y All

6 25 5 0 0.3 UNI-D - Y F/H/W

7 25 5 0 0.5 UNI-D 1 Y F/H

8 25 10 0 0 UNI-D 4 Y F/H

9 25 10 0 0.15 UNI-D - Y F/H

10 25 10 0 0.3 UNI-D - Y F/H

11 25 10 0 0.5 UNI-D - Y F/H

38 Certain AVC bandwidth profiles have dependencies on the UNI-D operating mode.

39 For this bandwidth profile, the Default-Mapped addressing mode is only available on the UNI-D in respect of nbn™ Ethernet

(Fibre), nbn™ Ethernet (HFC) and nbn™ Ethernet (Satellite).

40 For this bandwidth profile, the Default-Mapped addressing mode is only available on the UNI-D in respect of nbn™ Ethernet

(Fibre) and nbn™ Ethernet (HFC).


Profile

Numb

er

AVC_TC-4

(downstream)

(Mbps)

AVC_TC-4 (upstream)

(Mbps)

AVC_TC-2

(upstream,

downstream)

(Mbps)

AVC_TC-1

(upstream,

downstream)

(Mbps)

UNI

Interfac

e

UNI-D Supported

Interface Mode 37F

38

Availability by

Access

Technology

12 25 10 0 1 UNI-D 1 Y F/H

13 25 10 5 0 UNI-D 2 Y F

14 25 10 5 0.15 UNI-D - Y F

15 25 10 5 0.3 UNI-D - Y F

16 25 10 5 0.5 UNI-D - Y F

17 25-50 5-20 0 0 UNI-D 4 Y W

18 25-50 5-20 0 0.15 UNI-D - Y W

19 25-50 5-20 0 0.3 UNI-D - Y W

20 50 20 0 0 UNI-D 4 Y F/H

21 50 20 0 0.15 UNI-D - Y F/H

22 50 20 0 0.3 UNI-D - Y F/H

23 50 20 0 0.5 UNI-D - Y F/H

24 50 20 0 1 UNI-D - Y F/H

25 50 20 0 2 UNI-D 1 Y F/H

26 50 20 5 0 UNI-D - Y F

27 50 20 5 0.15 UNI-D - Y F

28 50 20 5 0.3 UNI-D - Y F

29 50 20 5 0.5 UNI-D - Y F

30 50 20 5 1 UNI-D - Y F

31 50 20 5 2 UNI-D - Y F

32 50 20 10 0 UNI-D 2 Y F

33 50 20 10 0.15 UNI-D - Y F

34 50 20 10 0.3 UNI-D - Y F

35 50 20 10 0.5 UNI-D - Y F

36 50 20 10 1 UNI-D - Y F

37 50 20 10 2 UNI-D - Y F

38 100 40 0 0 UNI-D 4 Y F/H

39 100 40 0 0.15 UNI-D - Y F/H

40 100 40 0 0.3 UNI-D - Y F/H

41 100 40 0 0.5 UNI-D - Y F/H

42 100 40 0 1 UNI-D - Y F/H

43 100 40 0 2 UNI-D - Y F/H

44 100 40 0 5 UNI-D 1 Y F/H

45 100 40 5 0 UNI-D - Y F

46 100 40 5 0.15 UNI-D - Y F

47 100 40 5 0.3 UNI-D - Y F

48 100 40 5 0.5 UNI-D - Y F

49 100 40 5 1 UNI-D - Y F

50 100 40 5 2 UNI-D - Y F


Profile

Numb

er

AVC_TC-4

(downstream)

(Mbps)

AVC_TC-4 (upstream)

(Mbps)

AVC_TC-2

(upstream,

downstream)

(Mbps)

AVC_TC-1

(upstream,

downstream)

(Mbps)

UNI

Interfac

e

UNI-D Supported

Interface Mode 37F

38

Availability by

Access

Technology

51 100 40 5 5 UNI-D - Y F

52 100 40 10 0 UNI-D - Y F

53 100 40 10 0.15 UNI-D - Y F

54 100 40 10 0.3 UNI-D - Y F

55 100 40 10 0.5 UNI-D - Y F

56 100 40 10 1 UNI-D - Y F

57 100 40 10 2 UNI-D - Y F

58 100 40 10 5 UNI-D - Y F

59 100 40 20 0 UNI-D 2 Y F

60 100 40 20 0.15 UNI-D - Y F

61 100 40 20 0.3 UNI-D - Y F

62 100 40 20 0.5 UNI-D - Y F

63 100 40 20 1 UNI-D - Y F

64 100 40 20 2 UNI-D - Y F

65 250 100 0 0 UNI-D 4 Y F

66 250 100 0 0.15 UNI-D - Y F

67 250 100 0 0.3 UNI-D - Y F

68 250 100 0 0.5 UNI-D - Y F

69 250 100 0 1 UNI-D - Y F

70 250 100 0 2 UNI-D - Y F

71 250 100 0 5 UNI-D - Y F

72 250 100 5 0 UNI-D - Y F

73 250 100 5 0.15 UNI-D - Y F

74 250 100 5 0.3 UNI-D - Y F

75 250 100 5 0.5 UNI-D - Y F

76 250 100 5 1 UNI-D - Y F

77 250 100 5 2 UNI-D - Y F

78 250 100 5 5 UNI-D - Y F

79 250 100 10 0 UNI-D - Y F

80 250 100 10 0.15 UNI-D - Y F

81 250 100 10 0.3 UNI-D - Y F

82 250 100 10 0.5 UNI-D - Y F

83 250 100 10 1 UNI-D - Y F

84 250 100 10 2 UNI-D - Y F

85 250 100 10 5 UNI-D - Y F

86 250 100 20 0 UNI-D - Y F

87 250 100 20 0.15 UNI-D - Y F

88 250 100 20 0.3 UNI-D - Y F

89 250 100 20 0.5 UNI-D - Y F


Profile

Numb

er

AVC_TC-4

(downstream)

(Mbps)

AVC_TC-4 (upstream)

(Mbps)

AVC_TC-2

(upstream,

downstream)

(Mbps)

AVC_TC-1

(upstream,

downstream)

(Mbps)

UNI

Interfac

e

UNI-D Supported

Interface Mode 37F

38

Availability by

Access

Technology

90 250 100 20 1 UNI-D - Y F

91 250 100 20 2 UNI-D - Y F

92 250 100 20 5 UNI-D - Y F

93 250 100 30 0 UNI-D 2 Y F

94 250 100 30 0.15 UNI-D - Y F

95 250 100 30 0.3 UNI-D - Y F

96 250 100 30 0.5 UNI-D - Y F

97 250 100 30 1 UNI-D - Y F

98 250 100 30 2 UNI-D - Y F

99 250 100 30 5 UNI-D - Y F

100 250 100 40 0 UNI-D 2 Y F

101 250 100 40 0.15 UNI-D - Y F

102 250 100 40 0.3 UNI-D - Y F

103 250 100 40 0.5 UNI-D - Y F

104 250 100 40 1 UNI-D - Y F

105 250 100 40 2 UNI-D - Y F

106 250 100 40 5 UNI-D - Y F

107 250 100 50 0 UNI-D 2 Y F

108 250 100 50 0.15 UNI-D - Y F

109 250 100 50 0.3 UNI-D - Y F

110 250 100 50 0.5 UNI-D - Y F

111 250 100 50 1 UNI-D - Y F

112 250 100 50 2 UNI-D - Y F

113 250 100 50 5 UNI-D - Y F

114 500 200 0 0 UNI-D 4 Y F

115 500 200 0 0.15 UNI-D - Y F

116 500 200 0 0.3 UNI-D - Y F

117 500 200 0 0.5 UNI-D - Y F

118 500 200 0 1 UNI-D - Y F

119 500 200 0 2 UNI-D - Y F

120 500 200 0 5 UNI-D - Y F

121 500 200 5 0 UNI-D - Y F

122 500 200 5 0.15 UNI-D - Y F

123 500 200 5 0.3 UNI-D - Y F

124 500 200 5 0.5 UNI-D - Y F

125 500 200 5 1 UNI-D - Y F

126 500 200 5 2 UNI-D - Y F

127 500 200 5 5 UNI-D - Y F

128 500 200 10 0 UNI-D - Y F


Profile

Numb

er

AVC_TC-4

(downstream)

(Mbps)

AVC_TC-4 (upstream)

(Mbps)

AVC_TC-2

(upstream,

downstream)

(Mbps)

AVC_TC-1

(upstream,

downstream)

(Mbps)

UNI

Interfac

e

UNI-D Supported

Interface Mode 37F

38

Availability by

Access

Technology

129 500 200 10 0.15 UNI-D - Y F

130 500 200 10 0.3 UNI-D - Y F

131 500 200 10 0.5 UNI-D - Y F

132 500 200 10 1 UNI-D - Y F

133 500 200 10 2 UNI-D - Y F

134 500 200 10 5 UNI-D - Y F

135 500 200 20 0 UNI-D - Y F

136 500 200 20 0.15 UNI-D - Y F

137 500 200 20 0.3 UNI-D - Y F

138 500 200 20 0.5 UNI-D - Y F

139 500 200 20 1 UNI-D - Y F

140 500 200 20 2 UNI-D - Y F

141 500 200 20 5 UNI-D - Y F

142 500 200 30 0 UNI-D - Y F

143 500 200 30 0.15 UNI-D - Y F

144 500 200 30 0.3 UNI-D - Y F

145 500 200 30 0.5 UNI-D - Y F

146 500 200 30 1 UNI-D - Y F

147 500 200 30 2 UNI-D - Y F

148 500 200 30 5 UNI-D - Y F

149 500 200 40 0 UNI-D - Y F

150 500 200 40 0.15 UNI-D - Y F

151 500 200 40 0.3 UNI-D - Y F

152 500 200 40 0.5 UNI-D - Y F

153 500 200 40 1 UNI-D - Y F

154 500 200 40 2 UNI-D - Y F

155 500 200 40 5 UNI-D - Y F

156 500 200 50 0 UNI-D 2 Y F

157 500 200 50 0.15 UNI-D - Y F

158 500 200 50 0.3 UNI-D - Y F

159 500 200 50 0.5 UNI-D - Y F

160 500 200 50 1 UNI-D - Y F

161 500 200 50 2 UNI-D - Y F

162 500 200 50 5 UNI-D - Y F

163 500 200 60 0 UNI-D 2 Y F

164 500 200 60 0.15 UNI-D - Y F

165 500 200 60 0.3 UNI-D - Y F

166 500 200 60 0.5 UNI-D - Y F

167 500 200 60 1 UNI-D - Y F


Profile

Numb

er

AVC_TC-4

(downstream)

(Mbps)

AVC_TC-4 (upstream)

(Mbps)

AVC_TC-2

(upstream,

downstream)

(Mbps)

AVC_TC-1

(upstream,

downstream)

(Mbps)

UNI

Interfac

e

UNI-D Supported

Interface Mode 37F

38

Availability by

Access

Technology

168 500 200 60 2 UNI-D - Y F

169 500 200 60 5 UNI-D - Y F

170 500 200 70 0 UNI-D 2 Y F

171 500 200 70 0.15 UNI-D - Y F

172 500 200 70 0.3 UNI-D - Y F

173 500 200 70 0.5 UNI-D - Y F

174 500 200 70 1 UNI-D - Y F

175 500 200 70 2 UNI-D - Y F

176 500 200 70 5 UNI-D - Y F

177 500 200 80 0 UNI-D 2 Y F

178 500 200 80 0.15 UNI-D - Y F

179 500 200 80 0.3 UNI-D - Y F

180 500 200 80 0.5 UNI-D - Y F

181 500 200 80 1 UNI-D - Y F

182 500 200 80 2 UNI-D - Y F

183 500 200 80 5 UNI-D - Y F

184 500 200 90 0 UNI-D 2 Y F

185 500 200 90 0.15 UNI-D - Y F

186 500 200 90 0.3 UNI-D - Y F

187 500 200 90 0.5 UNI-D - Y F

188 500 200 90 1 UNI-D - Y F

189 500 200 90 2 UNI-D - Y F

190 500 200 90 5 UNI-D - Y F

191 500 200 100 0 UNI-D 2 Y F

192 500 200 100 0.15 UNI-D - Y F

193 500 200 100 0.3 UNI-D - Y F

194 500 200 100 0.5 UNI-D - Y F

195 500 200 100 1 UNI-D - Y F

196 500 200 100 2 UNI-D - Y F

197 500 200 100 5 UNI-D - Y F

198 1000 400 0 0 UNI-D 4 Y F

199 1000 400 0 0.15 UNI-D - Y F

200 1000 400 0 0.3 UNI-D - Y F

201 1000 400 0 0.5 UNI-D - Y F

202 1000 400 0 1 UNI-D - Y F

203 1000 400 0 2 UNI-D - Y F

204 1000 400 0 5 UNI-D - Y F

205 1000 400 5 0 UNI-D - Y F

206 1000 400 5 0.15 UNI-D - Y F


Profile

Numb

er

AVC_TC-4

(downstream)

(Mbps)

AVC_TC-4 (upstream)

(Mbps)

AVC_TC-2

(upstream,

downstream)

(Mbps)

AVC_TC-1

(upstream,

downstream)

(Mbps)

UNI

Interfac

e

UNI-D Supported

Interface Mode 37F

38

Availability by

Access

Technology

207 1000 400 5 0.3 UNI-D - Y F

208 1000 400 5 0.5 UNI-D - Y F

209 1000 400 5 1 UNI-D - Y F

210 1000 400 5 2 UNI-D - Y F

211 1000 400 5 5 UNI-D - Y F

212 1000 400 10 0 UNI-D - Y F

213 1000 400 10 0.15 UNI-D - Y F

214 1000 400 10 0.3 UNI-D - Y F

215 1000 400 10 0.5 UNI-D - Y F

216 1000 400 10 1 UNI-D - Y F

217 1000 400 10 2 UNI-D - Y F

218 1000 400 10 5 UNI-D - Y F

219 1000 400 20 0 UNI-D - Y F

220 1000 400 20 0.15 UNI-D - Y F

221 1000 400 20 0.3 UNI-D - Y F

222 1000 400 20 0.5 UNI-D - Y F

223 1000 400 20 1 UNI-D - Y F

224 1000 400 20 2 UNI-D - Y F

225 1000 400 20 5 UNI-D - Y F

226 1000 400 30 0 UNI-D - Y F

227 1000 400 30 0.15 UNI-D - Y F

228 1000 400 30 0.3 UNI-D - Y F

229 1000 400 30 0.5 UNI-D - Y F

230 1000 400 30 1 UNI-D - Y F

231 1000 400 30 2 UNI-D - Y F

232 1000 400 30 5 UNI-D - Y F

233 1000 400 40 0 UNI-D - Y F

234 1000 400 40 0.15 UNI-D - Y F

235 1000 400 40 0.3 UNI-D - Y F

236 1000 400 40 0.5 UNI-D - Y F

237 1000 400 40 1 UNI-D - Y F

238 1000 400 40 2 UNI-D - Y F

239 1000 400 40 5 UNI-D - Y F

240 1000 400 50 0 UNI-D 2 Y F

241 1000 400 50 0.15 UNI-D - Y F

242 1000 400 50 0.3 UNI-D - Y F

243 1000 400 50 0.5 UNI-D - Y F

244 1000 400 50 1 UNI-D - Y F

245 1000 400 50 2 UNI-D - Y F


Profile

Numb

er

AVC_TC-4

(downstream)

(Mbps)

AVC_TC-4 (upstream)

(Mbps)

AVC_TC-2

(upstream,

downstream)

(Mbps)

AVC_TC-1

(upstream,

downstream)

(Mbps)

UNI

Interfac

e

UNI-D Supported

Interface Mode 37F

38

Availability by

Access

Technology

246 1000 400 50 5 UNI-D - Y F

247 1000 400 60 0 UNI-D 2 Y F

248 1000 400 60 0.15 UNI-D - Y F

249 1000 400 60 0.3 UNI-D - Y F

250 1000 400 60 0.5 UNI-D - Y F

251 1000 400 60 1 UNI-D - Y F

252 1000 400 60 2 UNI-D - Y F

253 1000 400 60 5 UNI-D - Y F

254 1000 400 70 0 UNI-D 2 Y F

255 1000 400 70 0.15 UNI-D - Y F

256 1000 400 70 0.3 UNI-D - Y F

257 1000 400 70 0.5 UNI-D - Y F

258 1000 400 70 1 UNI-D - Y F

259 1000 400 70 2 UNI-D - Y F

260 1000 400 70 5 UNI-D - Y F

261 1000 400 80 0 UNI-D 2 Y F

262 1000 400 80 0.15 UNI-D - Y F

263 1000 400 80 0.3 UNI-D - Y F

264 1000 400 80 0.5 UNI-D - Y F

265 1000 400 80 1 UNI-D - Y F

266 1000 400 80 2 UNI-D - Y F

267 1000 400 80 5 UNI-D - Y F

268 1000 400 90 0 UNI-D 2 Y F

269 1000 400 90 0.15 UNI-D - Y F

270 1000 400 90 0.3 UNI-D - Y F

271 1000 400 90 0.5 UNI-D - Y F

272 1000 400 90 1 UNI-D - Y F

273 1000 400 90 2 UNI-D - Y F

274 1000 400 90 5 UNI-D - Y F

275 1000 400 100 0 UNI-D - Y F

276 1000 400 100 0.15 UNI-D - Y F

277 1000 400 100 0.3 UNI-D - Y F

278 1000 400 100 0.5 UNI-D - Y F

279 1000 400 100 1 UNI-D - Y F

280 1000 400 100 2 UNI-D - Y F

281 1000 400 100 5 UNI-D - Y F

Table 31: Unicast 1:1 AVC Bandwidth Profiles - nbn™ Ethernet (Fibre), nbn™ Ethernet (Wireless),

nbn™ Ethernet (HFC) and nbn™ Ethernet (Satellite)


Notes:

nbn may limit the availability of bandwidth profiles with TC-1 capacities greater than 1 Mbps in CSAs

where nbn does not, or considers it is likely to not, have sufficient capacity to provide all requested TC-

1 capacity. Customer must conduct a Site Qualification Enquiry which will indicate the availability of

bandwidth profiles for TC-1 capacities greater than 1 Mbps in relation to each Premises.




bandwidth profiles for TC-2 in relation to each Premises.





Only a subset of bandwidth profiles is available in relation to each of nbn™ Ethernet (Fibre), nbn™

Ethernet (Wireless), nbn™ Ethernet (HFC) and nbn™ Ethernet (Satellite). Additional restrictions may

apply to the supply of certain of those bandwidth profiles.


B.2 Unicast 1:1 AVC Bandwidth Profiles for nbn™

Ethernet (FTTB) and nbn™ Ethernet (FTTN)


downstream) for a unicast 1:1 AVC for nbn™ Ethernet (FTTB) and nbn™ Ethernet (FTTN). The bandwidth profile to

be used for a unicast 1:1 AVC must be selected by Customer at the time of order.

Profile

Number

AVC_TC-4 (downstream)

(Mbps)

AVC_TC-4 (upstream)

(Mbps)

AVC_TC-2

(upstream, downstream)

(Mbps)

AVC_TC-1


(Mbps)

UNI

Interface

UNI-DSL Supported

Interface Mode 40F

41

Default-

Mapped

(Traffic

Class)

DSCP-

Mapped,

Priority-

Tagged

and

Tagged

1 12 1 0 0 UNI-DSL 4 Y

2 12 1 0 0.15 UNI-DSL 1 Y

3 12 1 0 0.3 UNI-DSL 1 Y

4 25 5 0 0 UNI-DSL 4 Y

5 25 5 0 0.15 UNI-DSL - Y

6 25 5 0 0.3 UNI-DSL - Y

7 25 5 0 0.5 UNI-DSL 1 Y

8 25 5-10 0 0 UNI-DSL 4 Y

9 25 5-10 0 0.15 UNI-DSL - Y

10 25 5-10 0 0.3 UNI-DSL - Y

11 25 5-10 0 0.5 UNI-DSL - Y

12 25 5-10 0 1 UNI-DSL 1 Y

13 25 5-10 5 0 UNI-DSL 2 Y

14 25 5-10 5 0.15 UNI-DSL - Y

15 25 5-10 5 0.3 UNI-DSL - Y

16 25 5-10 5 0.5 UNI-DSL - Y

17 25-50 5-20 0 0 UNI-DSL 4 Y

18 25-50 5-20 0 0.15 UNI-DSL - Y

19 25-50 5-20 0 0.3 UNI-DSL - Y

20 25-50 5-20 0 0.5 UNI-DSL - Y

21 25-50 5-20 0 1 UNI-DSL - Y

22 25-50 5-20 0 2 UNI-DSL 1 Y

23 25-50 5-20 5 0 UNI-DSL - Y

24 25-50 5-20 5 0.15 UNI-DSL - Y

41 Certain AVC bandwidth profiles have dependencies on the UNI-DSL operating mode.


Profile

Number


(Mbps)

AVC_TC-4 (upstream)

(Mbps)

AVC_TC-2


(Mbps)

AVC_TC-1


(Mbps)

UNI

Interface

UNI-DSL Supported

Interface Mode 40F

41

25 25-50 5-20 5 0.3 UNI-DSL - Y

26 25-50 5-20 5 0.5 UNI-DSL - Y

27 25-50 5-20 5 1 UNI-DSL - Y

28 25-50 5-20 5 2 UNI-DSL - Y

29 25-50 5-20 10 0 UNI-DSL 2 Y

30 25-50 5-20 10 0.15 UNI-DSL - Y

31 25-50 5-20 10 0.3 UNI-DSL - Y

32 25-50 5-20 10 0.5 UNI-DSL - Y

33 25-50 5-20 10 1 UNI-DSL - Y

34 25-50 5-20 10 2 UNI-DSL - Y

35 25-100 5-40 0 0 UNI-DSL 4 Y

36 25-100 5-40 0 0.15 UNI-DSL - Y

37 25-100 5-40 0 0.3 UNI-DSL - Y

38 25-100 5-40 0 0.5 UNI-DSL - Y

39 25-100 5-40 0 1 UNI-DSL - Y

40 25-100 5-40 0 2 UNI-DSL - Y

41 25-100 5-40 0 5 UNI-DSL 1 Y

42 25-100 5-40 5 0 UNI-DSL - Y

43 25-100 5-40 5 0.15 UNI-DSL - Y

44 25-100 5-40 5 0.3 UNI-DSL - Y

45 25-100 5-40 5 0.5 UNI-DSL - Y

46 25-100 5-40 5 1 UNI-DSL - Y

47 25-100 5-40 5 2 UNI-DSL - Y

48 25-100 5-40 5 5 UNI-DSL - Y

49 25-100 5-40 10 0 UNI-DSL - Y

50 25-100 5-40 10 0.15 UNI-DSL - Y

51 25-100 5-40 10 0.3 UNI-DSL - Y

52 25-100 5-40 10 0.5 UNI-DSL - Y

53 25-100 5-40 10 1 UNI-DSL - Y

54 25-100 5-40 10 2 UNI-DSL - Y

55 25-100 5-40 10 5 UNI-DSL - Y

56 25-100 5-40 20 0 UNI-DSL 2 Y

57 25-100 5-40 20 0.15 UNI-DSL - Y

58 25-100 5-40 20 0.3 UNI-DSL - Y

59 25-100 5-40 20 0.5 UNI-DSL - Y

60 25-100 5-40 20 1 UNI-DSL - Y

61 25-100 5-40 20 2 UNI-DSL - Y

Table 32: Unicast 1:1 AVC Bandwidth Profiles - nbn™ Ethernet (FTTB) and nbn™ Ethernet (FTTN)


Notes:








bandwidth profiles for TC-2 in relation to each Premises.

Additional restrictions may apply to the supply of certain of these bandwidth profiles.


B.3 Unicast N:1 AVC Bandwidth Profiles


downstream) for a unicast N:1 AVC, as required for UNI-V operation. Note that the unicast N:1 AVC bandwidth

profile is automatically set by nbn as per the single profile listed in this table.

Profile

Number


(Mbps)

AVC_TC-4 (upstream)

(Mbps)

AVC_TC-1


(Mbps)

UNI

Interface

UNI-D Supported Interface

Mode

1 0 0 0.15 UNI-V N/A

Table 33: Unicast N:1 AVC Bandwidth Profiles


B.4 Multicast AVC Bandwidth Profiles

This table shows the valid combinations that may be used to populate the bandwidth profile (downstream only)

for a Multicast AVC. The bandwidth profile to be used for a Multicast AVC must be selected by Customer at the

time of order.

Profile

Number

AVC_TC-MC

(Mbps)

UNI Interface

UNI-D Supported Interface Mode

Default-Mapped DSCP-

Mapped

Priority-

Tagged

Tagged

1 5 UNI-D Y Y N N

2 20 UNI-D Y Y N N

3 30 UNI-D Y Y N N

4 40 UNI-D Y Y N N

5 50 UNI-D Y Y N N

Table 34: Multicast AVC Bandwidth Profiles


B.5 CVC Bandwidth Profiles

B.5.1 Unicast 1:1 and N:1 CVC Bandwidth Profiles

The bandwidth profile for a unicast CVC may be constructed by independently selecting the TC-1, TC-2 and TC-4

capacities, from the following tables, provided that the total combination of CVC bandwidth profiles is not zero.41F

42

Profile Number CVC_TC-1 (Mbps)

1 0

2 5

3 10

4 20

5 25

6 30

7 40

8 50

9 60

10 80

11 100

12 120

13 150

14 200

15 250

16 300

17 400

18 500

Table 35: Unicast CVC TC-1 Bandwidth Profile Capacities 42F

43


1 0

2 5

3 10

4 20

42 Provided the selected combination does not exceed the capacity within an NNI Group as described in section 6.3.

43 Available for unicast CVC services configured as N:1 or 1:1.



5 25

6 30

7 40

8 50

9 60

10 80

11 100

12 120

13 150

14 200

15 250

16 300

17 400

18 500

19 600

20 700

21 800

22 900

23 1000


44


1 0

2 100

3 150

4 200

5 250

6 300

7 400

8 500

9 600

44 Available for unicast CVC services configured as 1:1 only.



10 700

11 800

12 900

13 1000

14 1100

15 1200

16 1300

17 1400

18 1500

19 1600

20 1700

21 1800

22 1900

23 2000

24 2100

25 2200

26 2300

27 2400

28 2500

29 2600

30 2700

31 2800

32 2900

33 3000

34 3100

35 3200

36 3300

37 3400

38 3500

39 3600

40 3700

41 3800

42 3900

43 4000

44 4100

45 4200

46 4300



47 4400

48 4500

49 4600

50 4700

51 4800

52 4900

53 5000

54 5100

55 5200

56 5300

57 5400

58 5500

59 5600

60 5700

61 5800

62 5900

63 6000

64 6100

65 6200

66 6300

67 6400

68 6500

69 6600

70 6700

71 6800

72 6900

73 7000

74 7100

75 7200

76 7300

77 7400

78 7500

79 7600

80 7700

81 7800

82 7900

83 8000



84 8100

85 8200

86 8300

87 8400

88 8500

89 8600

90 8700

91 8800

92 8900

93 9000

94 9100

95 9200

96 9300

97 9400

98 9500

99 9600

100 9700

101 9800

102 9900

103 10,000


45

45 Available for unicast CVC services configured as 1:1 only.


B.6 CVC Class Attributes for nbn™ Ethernet (Satellite)

The AVC-related bandwidth profile for each unicast CVC supplied for nbn™ Ethernet (Satellite) may be selected

from the following table.

CVC TC-4 Bandwidth

(Mbps)

Minimum number of AVCs that must be associated

with each Satellite CVC TC-4

CVC Class-0 (Default) CVC Class-1 (Premium) CVC Class-2 (Premium)

0 0 0 0

100 0 0 0

125 235 190 170

150 317 264 236

175 399 338 302

200 481 412 368

225 563 486 434

250 645 560 500

275 727 634 566

300 809 708 632

325 891 782 698

350 973 856 764

365 1055 930 830

400 1137 1004 896

425 1219 1078 962

450 1301 1152 1028

475 1383 1226 1094

500 1465 1300 1160

525 1547 1374 1226

550 1629 1448 1292

575 1711 1522 1358

600 1793 1596 1424

625 1875 1670 1490

650 1957 1744 1556

675 2039 1818 1622

700 2121 1892 1688

725 2203 1966 1754


CVC TC-4 Bandwidth

(Mbps)

Minimum number of AVCs that must be associated

with each Satellite CVC TC-4

CVC Class-0 (Default) CVC Class-1 (Premium) CVC Class-2 (Premium)

750 2285 2040 1820

775 2367 2114 1886

800 2449 2188 1952

825 2531 2262 2018

850 2613 2336 2084

875 2695 2410 2150

900 2777 2484 2216

925 2859 2558 2282

950 2941 2632 2348

975 3023 2706 2414

1000 3105 2780 2480

Table 38: Satellite unicast CVC TC-4 Bandwidth Profile Capacities and Minimum AVC Thresholds 45F

46

46 Available for unicast CVC services configured as 1:1 only and subject to the minimum AVC thresholds per CVC Class for

nbn™ Ethernet (Satellite): see sections 2.2(d) and 2.2(e) of the nbn™ Ethernet Product Description.


B.7 Multicast Domain Bandwidth Profiles

The bandwidth profile for a Multicast Domain may be constructed by selecting the TC-MC capacity from the

following table.

Profile Number CVC TC-MC (Mbps)

1 100

2 200

3 300

4 400

5 500

6 600

7 700

8 800

9 900

10 1000

Table 39: Multicast Domain TC-MC Bandwidth Profile Capacities

Service Levels Schedule nbn™ Ethernet Product Module




SFAA – Wholesale Broadband Agreement - Service Levels Schedule – nbn™ Ethernet Product

Module

2

Service Levels Schedule nbn™ Ethernet Product Module




Copyright






Disclaimer







developments.

Environment


Introduction

SFAA – Wholesale Broadband Agreement - Service Levels Schedule - nbn™ Ethernet Product

Module

3

Introduction

This document describes the Service Levels that apply to the nbn™ Ethernet Product. It also sets

out the Performance Objectives that nbn will aim to achieve for certain Service Levels.

The Service Levels and Performance Objectives are arranged in this nbn™ Ethernet Service Levels

Schedule to replicate the end user lifecycle experience: connections, appointments, activations,

fault rectification, modifications and disconnections. It also includes a Performance Objective

regarding availability, which is relevant across the end user lifecycle experience.

Failure to achieve a Service Level or a Performance Objective may give rise to consequences, such

as an obligation on nbn to take Corrective Action or provide rebates. nbn may also be liable to

pay CSG Compensation to Customer in some circumstances where Customer or Downstream

Service Provider has paid Primary Damages.

This document also includes Operational Targets which are aspirational and do not give rise to

Corrective Action, CSG Compensation or rebates.

This document forms part of the nbn™ Ethernet Product Module.

Roadmap

A roadmap describing the structure of this document follows for the assistance of Customer.

Part A: Service Levels

Part A describes nbn's Service Levels and Performance Objectives including those that have

Commercial Rebates if not achieved (End User Connections, End User Fault rectification and

Enhanced Fault rectification). While not achieving a Service Level or Performance Objective is not a

breach of this Agreement, nbn may be required to take Corrective Action under Part B if it does

not meet a Performance Objective.

Part A: Service Levels Page

1 End User Connections 5

2 End User Connection Appointments and Professional Splitter Installation Appointments

9

3 Activations 10

4 Completion Advices 11

5 Remediation 12

6 Interference Mitigation 12

7 Trouble Ticket management 13

8 Service Fault rectification 13

9 Enhanced Fault rectification 17

10 End User Fault rectification Appointments 19

11 Voiceband Reinstatement and Transition Reversals 21

12 Modifications 21

Roadmap


Module

4

Part A: Service Levels Page

13 Disconnections 23

14 Network performance and availability 24

Part B: Measurement and Corrective Action

Part B sets out nbn's measurement, monitoring and reporting obligations and the mechanics

involved in Corrective Action if nbn does not meet a Performance Objective.

Part B: Measurement and Corrective Action Page

15 Measurement 27

16 Corrective Action 28

Part C: CSG Compensation

Part C sets out the circumstances in which CSG Compensation will be payable by nbn.

Part C:CSG Compensation Page

17 CSG Compensation 29

18 Mitigation of damages 30

Part D: Operational Targets

Part D contains nbn's aspirational Operational Targets, which may be developed into Service

Levels in the future. These Operational Targets are non-binding.

Part D:Operational Targets Page

19 Operational Targets 32

Part E: Interpretation and Exclusions

Part E contains the rules of interpretation and exclusions which apply to this nbn™ Ethernet

Service Levels Schedule.

Part E: Interpretation and Exclusions Page

20 Interpretation 35

21 Exclusions 36



Module

5


Section 1 sets out the Service Levels, Performance Objectives and Connection Rebates that nbn

offers for End User Connections. See section 20 for rules of interpretation that apply to these

Service Levels and Performance Objectives.

1. End User Connections

1.1 Service Levels for End User Connections

(a) The Service Levels for Standard Connections from the time of Order Acknowledgement for

nbn™ Ethernet are:

Network Service Class Location of Premises and Service Level (Business Days)

Urban Area

Major

Rural Area or Minor

Rural Area

Remote Area

Isolated Area

Limited

Access Area

Fibre Network

Service Class 0 N/A N/A N/A N/A N/A

Service Class 1 14 19 19 N/A N/A



Wireless

Network




Satellite Network


Service Class 8 20 20 20 35 N/A2

Service Class 9 1 1 1 1 1

FTTB Network

and FTTN Network

Service Class 10

N/A N/A N/A N/A N/A

Service Class 113

14 19 19 N/A N/A

Service Class 12

9 14 19 N/A N/A

Service Class 13

1 1 1 N/A N/A

HFC

Network Service Class

20 N/A N/A N/A N/A N/A

Service Class 21

14 N/A N/A N/A N/A

Service Class 22

9 N/A N/A N/A N/A

Service Class 23

9 N/A N/A N/A N/A



Module

6

Service Class 24

1 N/A N/A N/A N/A

Notes:

1 Service Class 7 does not specifically relate to the Satellite Network. See the Dictionary for further details.

2 An Operational Target applies: see section 19.9.

3 Service Class 11 is not applicable to nbn™ Ethernet (FTTB).

(b) The Service Levels for Priority Assistance Connections in respect of Service Class 3, 13 and

24 Premises and Accelerated Connections in respect of Service Class 1, 2, 11, 12, 21, 22

and 23 Premises, from the time of Order Acknowledgement are:

Location of Premises

Priority Assistance Connection (hours)

(Service Class 3, 13 and 24 Premises

only)

Accelerated Connection (Business Days)

(Service Class 1, 2, 11, 12, 21, 22 and 23 Premises only)

Urban Area 24 4

Major Rural

Area*

24 9

Minor Rural Area*

24 14

Remote Area* 48 N/A

*Note: No Premises served by the HFC Network will be located in an area other than an Urban Area.

(c) The Service Levels for Service Transfer Orders from the time of Order Acknowledgement

are:

Activity Service Level (Business Days)

Completion of Service Transfer Order 1

1.2 Performance Objectives

(a) nbn will aim to achieve the following Performance Objectives in connection with the

Service Levels set out in this section:

Relevant Service Level Performance Objective

Standard Connections 90% or more

Accelerated Connections 90% or more

Service Transfer Orders 95% or more

Priority Assistance Connections 100%

(b) Each Performance Objective in this section 1.2 is measured based on the total number of

the relevant category of End User Connections or Service Transfer Orders (as the case may

be) completed in accordance with the relevant Service Level for all of nbn’s customers

each month.



Module

7

1.3 Conditions

(a) Customer must maintain and retain up-to-date and accurate records, materials,

documents and correspondence relevant to each Accelerated Connection and Priority

Assistance Connection that Customer orders in each CSA during each month and, on

request, provide nbn with access to such information.

(b) The Service Levels for End User Connections do not apply where Customer has failed to

comply with the order process set out in Module 4 of the WBA Operations Manual.

(c) Without limiting the application of the rule in section 20.4, the Service Levels for End User

Connections are the Service Levels that apply at the time of Order Acknowledgement of

the relevant Connect Order.

(d) If Customer orders a Standard Connection including the Battery Backup Service for a

Service Class 3 Premises with a Power Supply (Standard) installed, the Service Levels for

Service Class 2 Premises apply to that Standard Connection.

Note: Alternatively, Customer may place a Connect Order without the Battery Backup Service and

then place a Modify Order to add the Battery Backup Service (as set out in Module 4 of the WBA

Operations Manual) and the Service Levels in section 12 will apply to the Modify Order.

(e) If Customer places an order for a Priority Assistance Connection at a Service Class 1,

Service Class 2, Service Class 11, Service Class 12, Service Class 21, Service Class 22 or

Service Class 23 Premises, it will be treated as either an Accelerated Connection order (if it

is an Inactive Premises) or a Standard Connection order (if it is not an Inactive Premises)

in accordance with Module 4 of the WBA Operations Manual, and the Service Levels for

that type of order will apply.

(f) If Customer places an order for an Accelerated Connection at a Service Class 3, Service

Class 13 or Service Class 24 Premises, it will be treated as an order for a Standard

Connection in accordance with Module 4 of the WBA Operations Manual, and the relevant

Standard Connection Service Levels (including the Service Levels specified in section

1.3(d) where applicable) will apply to the order.

1.4 Connection Rebate

(a) A Connection Rebate may be payable in relation to Standard Connections (except in

respect of Standard Connections in Limited Access Areas). Connection Rebates do not

apply to Priority Assistance Connections or Accelerated Connections.

(b) Connection Rebates under section 1.4(a) (if any) are calculated in accordance with the

following formula:

Connection Rebate = (90% - Actual Performance) x Total Connections x

$25

Where:

Actual Performance means the percentage of Total Connections performed in accordance

with the relevant Service Levels for relevant Standard Connections in the relevant month.

Total Connections means the total number of Standard Connections (excluding

Accelerated Connections, Priority Assistance Connections and Standard Connections in

Limited Access Areas) in Service Class 1, Service Class 2, Service Class 5, Service Class 8,

Service Class 11, Service Class 12, Service Class 21, Service Class 22 and Service Class 23



Module

8

Premises completed by nbn for Customer in the relevant month.

(c) nbn will pay the Connection Rebates (if any) claimed by Customer in accordance with the

claims process in section 7.5 of the WBA Operations Manual.

(d) nbn will only pay a Connection Rebate if:

(i) the nbn Rollout Forecast Accuracy for the relevant month is between 80% and

120% (inclusive) and Customer has submitted a Lock-in Customer Forecast with a

Customer Forecast Accuracy between 70% and 130% (inclusive) for that month;

or

(ii) the nbn Rollout Forecast Accuracy for the relevant month is less than 80% or

greater than 120% and Customer has submitted the Customer Forecast that was

due by the start of the month before the relevant month,

where,

nbn Rollout

Forecast

Accuracy

=

SAM Performance

X 100 Number of SAMs in Lock-in nbn Forecast + Early

SAMs + New SAMs

Customer Forecast Accuracy

=

Total number of Brownfields Connections actually ordered by Customer in the relevant month

(excluding orders Rejected by nbn) x 100

Total number of Brownfields Connections forecast for all Forecast Regions in Lock-in Customer

Forecast for the relevant month

Note: The Customer Forecast obligations for Customer are set out in Module 4 of the WBA Operations

Manual.

(e) If nbn is Liable, as a result of a Material Service Failure, to pay damages to Customer in

connection with a Standard Connection for an Ordered Product in respect of which nbn has

previously paid a Connection Rebate to Customer:

(i) the amount of the Connection Rebate that nbn determines, acting reasonably,

reflects the portion of the Connection Rebate payable in respect of that particular

Ordered Product will cease to be a Connection Rebate for the purposes of Module E

of the Head Terms;

(ii) that amount will be deemed to have been paid in satisfaction of any Liability in

connection with that Ordered Product to which clause E1.3(a) of the Head Terms

applies; and

(iii) for the avoidance of doubt, nbn will have no further Liability to Customer under

this section 1.4 in respect of that Standard Connection for that Ordered Product.

1.5 Costs reimbursement for Priority Assistance Connections

If:

(a) nbn does not achieve, or notifies Customer that it expects not to achieve, a Service Level

for a Priority Assistance Connection at a Service Class 3 Premises where a Power Supply

with Battery Backup is installed; and



Module

9

(b) Customer provides the relevant Contracted End User with an interim service for the period

until a connection is achieved,

nbn will pay Customer the Interim Service Amount. The process for determining and claiming this

amount is set out in Module 6 of the WBA Operations Manual.

Section 2 sets out the Service Levels and Performance Objectives that nbn offers for End User

Connection Appointments and Professional Splitter Installation Appointments. See section 20 for

rules of interpretation that apply to these Service Levels and Performance Objectives.

2. End User Connection Appointments and Professional

Splitter Installation Appointments

2.1 Service Levels for End User Connection Appointments and Professional

Splitter Installation Appointments

The Service Levels for Appointments to attend a Premises made by Customer and confirmed by

nbn for End User Connections and Professional Splitter Installations are:

Appointment window Service Level

Attend a Premises at a particular time Attend Premises at that time or within 15

minutes thereafter

Attend a Premises within a 4 hour period Attend Premises within the period or within 15 minutes thereafter

Attend a Premises in a Major Rural Area within a period of between 4 and 5 hours

Attend Premises within the period

Attend a Premises in a Minor Rural Area,

Remote Area, Isolated Area or Limited Access Area within a period of between 4 and 5 hours

Attend Premises within the period or within 45 minutes thereafter




Commitment Performance Objective

Actual Appointments (excluding any initial

Actual Appointments that were previously

rescheduled) kept in accordance with the Service Levels

90% or more

Initial Actual Appointments rescheduled 5% or less

Initial Actual Appointments that were

previously rescheduled kept in accordance with the Service Levels

95% or more


Actual Appointments kept or rescheduled (as the case may be) for all of nbn’s customers

each month.



Module

10

2.3 Conditions

(a) nbn may change the Appointment window for any Appointment where the Contracted End

User (or their authorised representative aged 18 or over) is required to be in attendance at

the Premises:

(i) by giving Customer at least 26 hours’ notice;

(ii) by obtaining the agreement of the Contracted End User (or their representative);

or

(iii) in respect of End User Connections related to the Satellite Network, without

limiting sections 2.3(a)(i) or 2.3(a)(ii), where permitted by the WBA Operations

Manual,

prior to the commencement of the Appointment window. The Service Levels will then only

apply to the changed Appointment window.

Note: When Customer reserves an Appointment in respect of the nbn™ Ethernet (Satellite),

Customer is reserving installation capacity (that is, the reserved Appointment may not be the date

that the Appointment will occur). nbn will contact the Contracted End User (or their authorised

representative aged 18 or over) to schedule the Actual Appointment in accordance with the WBA

Operations Manual.

(b) For the purposes of this section 2, the term "rescheduled" means an Actual Appointment

that must be rescheduled due to a failure or inability of nbn to attend a Premises within

the Service Levels but does not include an Appointment that is:

(i) changed as permitted under section 2.3(a); or

(ii) rescheduled due to circumstances beyond nbn's reasonable control, including

where nbn's failure or inability to attend an Appointment is caused or contributed

to by Customer, a Downstream Service Provider, a Contracted End User or other

End User.

(c) The Service Levels and Performance Objectives in this section 2 do not apply where the

Contracted End User (or their representative) was not at the Premises for the initial Actual

Appointment.

Section 3 sets out the Service Levels and Performance Objectives that nbn offers for Activations.

See section 20 for rules of interpretation that apply to these Service Levels and Performance

Objectives.

3. Activations

3.1 Service Levels for Activations

The Service Levels for Activations from the time of Order Acknowledgement are:


CVC Activation 5

NNI Group Activation 15

Multicast Domain Activation 10



Module

11





CVC Activation 90% or more

NNI Group Activation 90% or more

Multicast Domain Activation 90% or more


all Activations (in the relevant category) completed in accordance with the relevant Service

Level for all of nbn’s customers each month.

Section 4 sets out the Performance Objectives that nbn offers for Completion Advices. See section

20 for rules of interpretation that apply to these Performance Objectives.

4. Completion Advices


(a) nbn will aim to achieve the following Performance Objectives in respect of End User

Connections for nbn™ Ethernet (FTTB) or nbn™ Ethernet (FTTN):

Activity Performance Objective

Completion Advices delivered within 30

minutes from the time of completion of the End User Connection

50% or more

Completion Advices delivered within 1 hour

from the time of completion of the End User Connection

90% or more*

Completion Advices delivered by 5:00pm on

the next Business Day after the time of completion of the End User Connection

99% or more

*Note: The Performance Objective in respect of the delivery of Completion Advices within 1 hour from the time

of completion of the End User Connection is subject to section 4.2.


all Completion Advices delivered by nbn for all of nbn’s customers each month in respect

of nbn™ Ethernet (FTTB) or nbn™ Ethernet (FTTN).

4.2 Review

If, in each month for 6 consecutive months, nbn achieves 95% or more of the total of all relevant

nbn customers’ Completion Advices delivered within 1 hour from the time of completion of the End

User Connection, the Performance Objective will become “95% or more” with effect from the

beginning of the next month.

4.3 Performance Objectives for Service Transfer Orders

(a) nbn will aim to achieve the following Performance Objectives in respect of Service Transfer

Orders:



Module

12


Completion Advices delivered within 30

minutes from the time of completion of the service transfer

50% or more

Completion Advices delivered within 1 hour from the time of completion of the service transfer

95% or more


service transfers performed for all of nbn’s customers each month.

Section 5 sets out the Performance Objectives that nbn offers for Remediation. See section 20 for

rules of interpretation that apply to these Performance Objectives.

5. Remediation

(a) nbn will aim to achieve the following Performance Objectives in respect of Standard

Remediation Solutions and Custom Remediation Solutions:


For Remediation Cases nbn opens between

the Start Date and the Enhanced Remediation

Date (inclusive), Standard Remediation Solution or Custom Remediation Solution completed on or before Remediation Target Date

90% or more

For Remediation Cases nbn opens after the

Enhanced Remediation Date, Standard Remediation Solution or Custom Remediation

Solution completed on or before the earlier of the Remediation Target Date and 2 years from the date nbn opens the relevant Remediation Case

90% or more

(b) Each Performance Objective in this section 5 is measured based on the total number of all

Standard Remediation Solutions and Custom Remediation Solutions implemented by nbn

for all of nbn’s customers each month.

Section 6 sets out the Performance Objective that nbn offers for Interference Mitigation. See

section 20 for rules of interpretation that apply to this Performance Objective.

6. Interference Mitigation

(a) nbn will aim to achieve the following Performance Objective in respect of Interference

Mitigation Solutions:


Interference Mitigation Solution completed on

or before the notified Interference Mitigation Target Date

90% or more

(b) The Performance Objective in this section 6 is measured based on the total number of all

Interference Mitigation Solutions implemented by nbn for all of nbn’s customers each

month.



Module

13

Section 7 sets out the Service Levels and Performance Objective that nbn offers in relation to its

Trouble Ticket management processes.

7. Trouble Ticket management

7.1 Service Levels for Trouble Ticket management

(a) The Service Level to send either an Accepted Notification or a More Information Required

Notification is 2 hours from the time of Trouble Ticket Acknowledgement.

(b) The Service Level to confirm whether or not Customer has fully complied with a More

Information Required Notification is 2 hours from the time Customer notifies nbn that

Customer believes it has complied with that More Information Required Notification.

(c) The Service Level to respond to a “No – Trouble Ticket is Not Resolved Notification” is 2

hours from the time nbn receives that “No – Trouble Ticket is Not Resolved Notification”.

7.2 Performance Objective

(a) nbn will aim to achieve the following Performance Objective in connection with the Service

Levels set out in this section:

Activity End User Faults

Trouble Ticket management Activities referred

to in section 7.1 performed in accordance with the relevant Service Levels

90% or more

(b) The Performance Objective in this section 7.2 is measured based on the total number of all

Trouble Ticket management Activities referred to in section 7.1 performed by nbn for all of

nbn’s customers each month.

7.3 Conditions

(a) The Service Levels and Performance Objective in this section 7 do not apply in respect of

Enhanced Fault rectifications or Priority Assistance Fault rectifications.

(b) Section 20.1(d) of this nbn™ Ethernet Service Levels Schedule does not apply to the

Service Levels or Performance Objective in this section 7.

Section 8 sets out the Service Levels, Performance Objectives and Service Fault Rebates that nbn

offers for Service Fault rectification (other than Enhanced Fault rectification). See section 20 for

rules of interpretation that apply to these Service Levels and Performance Objectives.

8. Service Fault rectification

8.1 Service Levels for End User Fault rectification

The Service Levels for rectification of End User Faults from the time of Trouble Ticket Acceptance

are:



Module

14

Location of Premises End User Fault rectification Service Level by nbn™ Network

Fibre Network,

FTTB Network, FTTN Network,

HFC Network1 and Wireless Network

Satellite Network

Urban Area and other locations where End

User Fault does not require external or

internal plant work or nbn attendance at Premises

5:00pm next Business Day

5:00pm next Business Day2

5:00pm third Business Day3

Major Rural Area or Minor Rural Area where

End User Fault requires external or internal plant work or nbn attendance at Premises

5:00pm second Business Day

5:00pm third Business Day

Remote Area where End User Fault requires

external or internal plant work or nbn attendance at Premises

5:00pm third Business Day

5:00pm fourth Business Day

Isolated Area where End User Fault requires

external or internal plant work or nbn attendance at Premises

N/A 5:00pm tenth Business Day

Limited Access Area where End User Fault

requires external or internal plant work or nbn attendance at Premises

N/A N/A4

Notes:

1 No Premises served by the HFC Network will be located in an area other than an Urban Area.

2 Applies to a location (including an Urban Area) where the End User Fault does not require external or internal

plant work or nbn attendance at Premises.

3 Applies to an Urban Area only where the End User Fault requires external or internal plant work or nbn

attendance at Premises.

4 An Operational Target applies: see section 19.9.

8.2 Service Levels for Priority Assistance Fault rectification

The Service Levels for rectification of Priority Assistance Faults from the time of Trouble Ticket

Acknowledgement are:

Location of Premises Priority Assistance Fault rectification Service Levels (hours)

Urban Area, Major Rural Area or Minor Rural Area.

Remote Area where Priority Assistance Fault

does not require external or internal plant work or nbn attendance at Premises

24

Remote Area where Priority Assistance Fault

requires external or internal plant work or nbn attendance at Premises

48



Module

15

8.3 Service Levels for Network Fault Response and rectification

(a) The Service Levels for Network Fault Responses and rectification of Network Faults, each

from the time an Infrastructure Restoration Trouble Ticket is raised by nbn, are:

Incident Priority (see table in (b) below)

Service Level

Network Fault Response (hours)

Network Fault rectification (hours)

1 0.5 6

2 1 12

3 2 20

4 4 28

(b) nbn will determine the incident priority for a Network Fault in accordance with the priority

matrix below:





End User Faults (excluding Priority Assistance Faults) rectified in 90% or more



Module

16

accordance with the relevant Service Levels

Priority Assistance Faults rectified in accordance with the relevant Service Levels

100%

Network Faults Responded to in accordance with the relevant Service Levels

90% or more

Network Faults rectified in accordance with the relevant Service Levels 90% or more


all of nbn’s customers’ Trouble Tickets in each category which are responded to or rectified

by nbn (as the case may be) in each month.

8.5 Service Fault Rebate

(a) A Service Fault Rebate may be payable in relation to End User Fault rectification (except in

respect of End User Fault rectifications in Limited Access Areas). Service Fault Rebates do

not apply to Priority Assistance Faults, Enhanced Faults or End User Faults which are

Closed on the basis that they are External Faults.

(b) Service Fault Rebates (if any) are calculated in accordance with the following formula:

Service Fault Rebate = Credit Instances × $25

Where:

Credit Instances = (90% – Actual Performance) x Customer End User Faults

Actual Performance means the percentage of Total End User Faults rectified by nbn in

accordance with the relevant Service Levels in the relevant month.

Customer End User Faults means the number of Total End User Faults that nbn has

rectified for Customer in the relevant month.

Total End User Faults means the total number of all end user faults rectified by nbn for

all customers in the relevant month, excluding:

(i) end user fault rectifications in Limited Access Areas;

(ii) priority assistance faults;

(iii) enhanced faults; and

(iv) any end user fault which is Closed on the basis that it is an External Fault.

(c) If nbn is liable to Customer for CSG Compensation or under section 118A of the TCPSS Act

in connection with the rectification of any End User Fault, nbn may:

(i) reduce the amount of any future Service Fault Rebates that are or become payable

to Customer; and

(ii) by giving notice, require Customer to repay any previous Service Fault Rebates

paid to Customer,

up to an amount equal to the total of nbn’s liability to Customer for CSG Compensation

and under section 118A of the TCPSS Act in connection with End User Fault rectification.



Module

17

(d) Customer must submit any claim for a Service Fault Rebate within 6 months from the last

day of the month to which the Service Fault Rebate relates.

(e) If nbn is Liable, as a result of a Material Service Failure, to pay damages to Customer in

connection with an End User Fault in respect of which nbn has previously paid a Service

Fault Rebate to Customer:

(i) the amount of the Service Fault Rebate that nbn determines, acting reasonably,

reflects the portion of the Service Fault Rebate payable in respect of that particular

End User Fault will cease to be a Service Fault Rebate for the purposes of Module E

of the Head Terms; and


connection with that End User Fault to which clause E1.3(a) of the Head Terms

applies; and


this section 8.5 in respect of that End User Fault.

8.6 Conditions

(a) The Service Levels do not apply to End User Faults or Network Faults caused by use of an

Ordered Product which breaches the nbn™ Ethernet Fair Use Policy.

(b) The Service Levels for Service Faults do not apply if Customer does not use the correct

notification procedure in accordance with Module 5 of the WBA Operations Manual.

(c) The Service Levels for Service Fault response and rectification are the Service Levels that

apply at the time the relevant Trouble Ticket is raised or the time of Trouble Ticket

Acknowledgement or Trouble Ticket Acceptance (as relevant to the applicable Service

Level).

8.7 Costs reimbursement for Priority Assistance Fault rectification

If:

(a) nbn does not achieve, or notifies a Customer that it expects not to achieve, a Priority

Assistance Fault rectification Service Level; and

(b) Customer provides the relevant Contracted End User with an interim service for the period

until the fault is rectified,

nbn will pay Customer the Interim Service Amount. The process for determining and claiming this

amount is set out in Module 6 of the WBA Operations Manual.

Section 9 sets out the Service Levels and Performance Objectives that nbn offers for Enhanced

Fault rectification. See section 20 for rules of interpretation that apply to these Service Levels and

Performance Objectives.

9. Enhanced Fault rectification

9.1 Service Levels for Enhanced Fault rectification

The Service Levels for rectification of Enhanced Faults from the time of Trouble Ticket




Module

18

Enhanced Fault

Rectification Service option

Enhanced Fault rectification Service Levels by location of Premises (hours)*

Urban Area /

Major Rural Area, Minor Rural Area and Remote Area where the Enhanced Fault

does not require external or internal plant work or nbn

attendance at Premises

Major Rural Area and

Minor Rural Area where the Enhanced

Fault requires external

or internal plant work or nbn attendance at

Premises

Remote Area where

the Enhanced Fault requires external or

internal plant work or

nbn attendance at Premises

Enhanced-4 4 18 32

Enhanced-4 (24/7) 4 18 32

Enhanced-6 6 20 34

Enhanced-6 (24/7) 6 20 34

Enhanced-8 8 22 36

Enhanced-8 (24/7) 8 22 36

Enhanced-12 12 26 40

Enhanced-12 (24/7)

12 26 40

* Note: The Service Levels above are each calculated by reference to the Operational Hours that apply to the

relevant Enhanced Fault Rectification Service option. Part E explains how Operational Hours are calculated.



Levels set out in this section:


Enhanced Fault rectification 95% or more

(b) The Performance Objective in this section 9.2 is measured based on the total number of all

of nbn’s customers’ Enhanced Faults rectified in accordance with the relevant Service

Level each month.

9.3 Calculation of the Enhanced Fault Rectification Rebate

Where nbn supplies Customer with an Enhanced Fault Rectification Service in respect of an

Ordered Product, nbn will provide Customer with an Enhanced Fault Rectification Rebate if nbn

does not achieve an Enhanced Fault rectification Service Level in respect of that Ordered Product

as follows:

Enhanced Fault not rectified in accordance with Service Level

Rebate Amount per Ordered Product

First occurrence in Billing Period

The relevant Enhanced Fault Rectification Service recurring Charge payable by Customer in the relevant Billing Period

First and each subsequent For each full hour in excess of the Service Level for the



Module

19

occurrence in Billing Period Enhanced Fault Rectification Service, 20% of the AVC and UNI recurring Charges payable by Customer for that Billing Period

9.4 Conditions

(a) The Enhanced Fault Rectification Rebate for an Ordered Product is capped in each Billing

Period at the sum of the relevant:

(i) Enhanced Fault Rectification Service recurring Charge payable by Customer for that

Billing Period; and

(ii) AVC and UNI recurring Charges payable for the supply of the Ordered Product in

that Billing Period.

(b) nbn will credit Customer within 6 months of the relevant Billing Period the amount of any

Enhanced Fault Rectification Rebate claimed by Customer in accordance with the claims

process contained in section 7.5 of the WBA Operations Manual.

9.5 No double recovery

(a) nbn is not required to pay Customer a Rebate under section 9.3 to the extent that nbn

has paid Customer CSG Compensation pursuant to section 17, or has already compensated

Customer or Downstream Service Provider (or been found liable by a court of competent

jurisdiction to compensate Customer) pursuant to section 118A of the TCPSS Act, for the

act or omission of nbn giving rise to the rebate.

(b) If nbn is Liable, as a result of a Material Service Failure, to pay damages to Customer in

connection with an Enhanced Fault in respect of which nbn has previously paid an

Enhanced Fault Rebate to Customer:

(i) that amount of the Enhanced Fault Rebate will cease to be an Enhanced Fault

Rebate for the purposes of Module E of the Head Terms;


connection with that Enhanced Fault to which clause E1.3(a) of the Head Terms

applies; and


this section 9 in respect of that Enhanced Fault.

Section 10 sets out the Service Levels and Performance Objectives that nbn offers for End User

Fault rectification Appointments. See section 20 for rules of interpretation that apply to these

Service Levels and Performance Objectives.

10. End User Fault rectification Appointments

10.1 Service Levels for kept End User Fault rectification Appointments

The Service Levels for Actual Trouble Ticket Appointments to attend a Premises made by Customer

and confirmed by nbn for rectification of End User Faults (including Enhanced Faults and Priority

Assistance Faults) are:

Appointment window Service Level

Attend a Premises at a particular time Attend Premises at that time or within 15 minutes thereafter



Module

20

Attend a Premises within a 4 hour period Attend Premises within the period or within 15 minutes thereafter

Attend a Premises in a Major Rural Area within a period of between 4 and 5 hours

Attend Premises within the period

Attend a Premises in a Minor Rural Area, Remote

Area, Isolated Area or Limited Access Area within a period of between 4 and 5 hours

Attend Premises within the period or within 45 minutes thereafter




Commitment Performance Objective

Actual Trouble Ticket Appointments (excluding

any initial Actual Trouble Ticket Appointments that were previously rescheduled) kept in accordance with the Service Levels

90% or more

Initial Actual Trouble Ticket Appointments rescheduled

5% or less

Initial Actual Trouble Ticket Appointments that

were previously rescheduled kept in accordance with the Service Levels

95% or more


initial End User Fault rectification Actual Trouble Ticket Appointments kept or rescheduled

(as the case may be) for all of nbn’s customers each month.

10.3 Conditions

(a) nbn may change the Appointment window for any Trouble Ticket Appointment where the

Contracted End User (or their authorised representative aged 18 or over) is required to be

in attendance at the Premises:

(i) by giving Customer more than 26 hours’ notice;

(ii) by obtaining the agreement of the Contracted End User (or their representative);

or

(iii) in respect of End User Faults related to the Satellite Network, without limiting

sections 10.3(a)(i) or 10.3(a)(ii), where permitted by the WBA Operations Manual,

prior to the commencement of the Appointment window. The Service Levels will then only

apply to the changed Appointment window.

Note: When Customer reserves a Trouble Ticket Appointment in respect of nbn™ Ethernet (Satellite),

Customer is reserving assurance capacity (that is, the reserved Trouble Ticket Appointment may not

be the date that the Trouble Ticket Appointment will occur). nbn will contact the Contracted End User

(or their authorised representative aged 18 or over) to schedule the Actual Trouble Ticket

Appointment in accordance with the WBA Operations Manual.

(b) For the purposes of this section 10, the term "rescheduled" means an Actual Trouble Ticket

Appointment that must be rescheduled due to a failure or inability of nbn to attend a

Premises within the Service Levels but does not include a Trouble Ticket Appointment

where the Appointment window is:



Module

21

(i) changed as permitted under section 10.3(a); or

(ii) rescheduled due to circumstances beyond nbn's reasonable control, including

where nbn's failure or inability to attend a Trouble Ticket Appointment is caused or

contributed to by Customer, a Downstream Service Provider, a Contracted End

User or other End User.

(c) The Service Levels and Performance Objectives in this section 10 do not apply where the

Contracted End User (or their representative) was not at the Premises for the initial Actual

Trouble Ticket Appointment.

Section 11 sets out the Performance Objective that nbn offers for Voiceband Reinstatements and

Transition Reversals. See section 20 for rules of interpretation that apply to these Performance

Objectives.

11. Voiceband Reinstatement and Transition Reversals


(a) nbn will aim to complete 90% or more of all Voiceband Reinstatements and Transition

Reversals in 4 Business Days from the time of acknowledgement by nbn of its acceptance

of a Service Request for a Voiceband Reinstatement or Transition Reversal (as the case

may be).

(b) This Performance Objective is measured based on the total number of Voiceband

Reinstatements and Transition Reversals completed by nbn for all of nbn’s customers

each month.

11.2 Conditions

The calculation of the Performance Objective for Voiceband Reinstatements and Transition

Reversals will not include any Voiceband Reinstatement or Transition Reversal where an nbn

customer failed to comply with the Service Request process set out in Module 4 of the WBA

Operations Manual.

Section 12 sets out the Service Levels and Performance Objectives that nbn offers for

modifications. See section 20 for rules of interpretation that apply to these Service Levels and


12. Modifications

12.1 Service Levels for Access Component Modifications

(a) The Service Level for Access Component Modifications that do not require attendance at

Premises from the time of Order Acknowledgement is:

Activity Service Level (Business Day)

Access Component Modification (no attendance at Premises required)

1

(b) The Service Levels for Access Component Modifications that require attendance at

Premises, Professional Splitter Installations and Priority Assistance Modifications at

Premises where a Power Supply (Standard) is installed, from the time of Order




Module

22

(i) in respect of the Fibre Network, FTTB Network, FTTN Network, HFC Network and

Wireless Network:

Location of Premises* Service Level (Business Days)

Urban Area 9

Major Rural Area or Minor Rural Area 14

Remote Area 19

* Note: No Premises served by the HFC Network will be located in an area other than an Urban Area.

(ii) in respect of the Satellite Network:

Location of Premises Service Level (Business Days)

Urban Area, Major Rural Area, Minor Rural Area or Remote Area

20

Isolated Area 35

Limited Access Area N/A*

* Note: An Operational Target applies: see section 19.9.

12.2 Connectivity Component modifications

The Service Levels for Connectivity Component modifications from the time of Order



CVC Component Modification 5

12.3 Multicast Domain Modifications

The Service Levels for Multicast Domain Modifications from the time of Order Acknowledgement

are:

Activity Fibre Network

Service Level (Business Days)

Service Impacting Multicast Domain Modification or Non Service Impacting Multicast Domain Modification

5

12.4 Exceeded Configured Peak Bandwidth Event in relation to a Multicast

Domain

The Service Level for responding to an Exceeded Configured Peak Bandwidth Event in relation to a

Multicast Domain from the time of that event is:

Activity Fibre Network

Service Level

Notification of Exceeded Configured Peak Within 30 minutes of the exceeded bandwidth



Module

23

Bandwidth Event event






90% or more

Access Component Modification (attendance at Premises required)

90% or more

CVC Component Modification 90% or more

Service Impacting Multicast Domain

Modification or Non Service Impacting Multicast Domain Modification

90% or more

Notification of Exceeded Configured Peak Bandwidth Event

90% or more


the relevant category of modifications or notifications (as the case may be) completed

within the relevant Service Level for all of nbn’s customers each month.

12.6 Conditions

(a) Customer must maintain and retain up-to-date and accurate records, materials,

documents and correspondence relevant to each Priority Assistance Modification and, on

request, provide nbn with access to such information.

(b) nbn will only contact Customer in relation to Exceeded Configured Peak Bandwidth Events

in accordance with the process set out in Module 5 of the WBA Operations Manual.

Section 13 sets out the Service Levels and Performance Objective that nbn offers for

disconnections. See section 20 for rules of interpretation that apply to these Service Levels and


13. Disconnections

13.1 Service Levels for Access Component Disconnections

The Service Levels for Access Component Disconnections from the time of Order Acknowledgement

are:


Order received on a Business Day Completed by the end of the following Business Day



Level set out in this section:



Module

24


Access Component Disconnection 90% or more

(b) The Performance Objective in this section 13.2 is measured based on the total number of

all Access Components Disconnections completed in accordance with the relevant Service

Level for all of nbn’s customers each month.

Section 14 sets out the Performance Objectives that nbn offers for Network Availability and

utilisation management. See section 20 for rules of interpretation that apply to these Performance

Objectives.

14. Network performance and availability

14.1 Performance Objective for Network Availability

(a) nbn will aim to achieve Network Availability of:

(i) 99.90% in respect of all relevant ordered products supplied to all of nbn’s

customers over the nbn™ Network other than those supplied by means of the

Satellite Network; and

(ii) 99.70% in respect of all relevant ordered products supplied to all of nbn’s

customers over the nbn™ Network by means of the Satellite Network.

(b) The Performance Objective in each of sections 14.1(a)(i) and 14.1(a)(ii) is measured

based on combined availability of all relevant ordered products (between NNI operating in

chassis-diverse mode and the UNI) supplied by nbn over the relevant network(s) to all of

nbn’s customers in each 12 month period referred to in section 15.3(a)(iii).

(c) Network Availability is calculated separately under each of sections 14.1(a)(i) and

14.1(a)(ii) as follows:

(Measurement Period – Unavailable Time) x 100

Measurement Period

Where, for the purposes of this section 14:

Measurement Period means, in respect of the relevant 12 month period, the aggregate

of the total number of minutes for which nbn has agreed to supply each relevant ordered

product to all of nbn's customers over the relevant network(s) during that 12 month

period (excluding Planned Outages).

Unavailable Time means, in respect of the relevant 12 month period, the total number of

minutes that each relevant ordered product which nbn has agreed to supply to all of nbn's

customers over the relevant network(s) during that 12 month period was Unavailable.

Note: Exclusions apply as set out in section 14.2(b).

Unavailable means where TC-1, TC-2 and/or TC-4 connectivity between the NNI

operating in chassis-diverse mode and the UNI is Lost. This is measured from the time that

a corresponding service fault rectification service level measurement starts in relation to

that loss of connectivity until it ends.

Lost means where a service fault has occurred, nbn has raised, acknowledged or accepted

a Trouble Ticket (as applicable) in respect of the service fault and nbn has determined,

acting reasonably, that the service fault relates to a total loss of connectivity in relation to

an ordered product.



Module

25

Note: Unavailable Time is measured in actual minutes. Any time during which multiple service fault

rectification service levels apply concurrently will only be measured once.

(d) For the purposes of this section 14.1, a “relevant ordered product” means any ordered

product that is supplied by nbn under one of the Product Modules specified by nbn from

time to time for the purposes of this section 14.1.

14.2 Conditions for Network Availability

(a) The measurement of Network Availability includes only the time when:

(i) the Fibre Network, FTTB Network, FTTN Network, HFC Network and Wireless

Network; and

(ii) the Satellite Network,

(as applicable) are in active operation and excludes any time when modifications,

activations or installations are occurring.

(b) When calculating Network Availability, Unavailable Time does not apply where connectivity

is Lost owing to:

(i) any event or matter excluded under section 21 under this Agreement or under any

Other Wholesale Broadband Agreement;

(ii) any Planned Outages (including HFC Rollout Planned Outages) or interruptions

permitted under clause C15.3 of the Head Terms under this Agreement or under

any Other Wholesale Broadband Agreement;

(iii) a matter, thing, event or circumstance that occurs outside the nbn™ Network

Boundaries;

(iv) any Power Outage:

(A) at an MDU Site or affecting any nbn™ Equipment located at that MDU Site;

(B) affecting an nbn™ Node or any other active equipment that forms part of

the FTTB Network or the FTTN Network and is not located within a Type 1

Facility or a Type 2 Facility; or

(C) affecting an HFC Optical Node or any other active equipment that forms

part of the HFC Network and is not located within a Type 1 Facility or a

Type 2 Facility; or

(v) breach of the nbn™ Ethernet Fair Use Policy under this Agreement or under any

Other Wholesale Broadband Agreement.

(c) The Performance Objective for Network Availability is based on modelling using a set of

assumptions regarding future network performance and may be modified by nbn following

analysis of empirical Network Availability performance data gathered over time.

14.3 Performance Objectives for Utilisation Management

(a) Where AVC TC-4s are supplied in a contended manner on parts of nbn’s transit backhaul

network for the Fibre Network, FTTB Network, FTTN Network and HFC Network (the

Shared Network Resources), nbn will dimension the average busy hour throughput of

the Shared Network Resources at a minimum of:

(i) 350kbps per AVC TC-4 (PIR) for the following AVC TC-4 bandwidth profiles

together:



Module

26

(A) in the case of the Fibre Network and HFC Network, 12/1 Mbps, 25/5 Mbps,

25/10 Mbps, 50/20 Mbps and 100/40 Mbps; and

(B) in the case of the FTTB Network and FTTN Network, 12/1 Mbps, 25/5 Mbps,

25/5-10 Mbps, 25-50/5-20 Mbps and 25-100/5-40 Mbps; and

(ii) in the case of the Fibre Network, 2Mbps per AVC TC-4 for the following AVC TC-4

bandwidth profiles together: 250/100 Mbps, 500/200 Mbps and 1000/400 Mbps.

(b) If nbn considers that:

(i) more than 70% of a Shared Network Resource is being or has been utilised for a

continuous period of 30 minutes or more on 3 or more separate occasions during

any fixed 21 day period (Utilisation Threshold); and

(ii) the excess utilisation is not due to one-off network events (such as fail-over to a

reduced capacity secondary link) or breach of the nbn™ Ethernet Fair Use Policy,

nbn will aim to return the utilisation of the relevant Shared Network Resource to a level at

or below the Utilisation Threshold within 15 Business Days (Utilisation Management

Performance Objective).

14.4 Conditions for Utilisation Management Performance Objective

(a) The Utilisation Management Performance Objective only applies in relation to Shared

Network Resources.

(b) nbn will not be required to take any action to achieve the Utilisation Management

Performance Objective in relation to any transit backhaul networks other than nbn’s

transit backhaul network.



Module

27


15. Measurement

15.1 Measurement and monitoring

nbn will measure and monitor its performance, and produce reports based on that information, in

relation to each Activity and Network Availability (Performance Reports).

15.2 Information accuracy

(a) Performance Reports and any measurement and monitoring information produced by nbn

are the Confidential Information of nbn.

(b) nbn will:

(i) use its reasonable endeavours to:

(A) ensure that the Performance Reports generated by the measurement and

monitoring tools are accurate (including by correcting any inaccuracies);

and

(B) notify Customer within 10 Business Days of becoming aware of any

inaccuracy; and

(ii) engage an independent auditor to review the general accuracy of its measurement

and monitoring tools at least once during the Term and notify Customer of the

outcome of that review.

15.3 Reporting

(a) nbn will provide a Performance Report to Customer on nbn’s performance of:

(i) the Activities in each month, on or about 20 Business Days after the end of the

month;

(ii) the Activities in each Quarter, on or about 20 Business Days after the end of the

Quarter; and

(iii) Network Availability on or about 20 Business Days after the end of each Quarter

for the 12 month period ending at the end of the relevant Quarter.

(b) nbn may, from time to time, include additional information about nbn’s performance in its

Performance Reports as nbn’s measurement and monitoring tools are developed.

15.4 Data Enquiries

(a) Customer may, acting reasonably, make a Data Enquiry (via nbn’s Relationship Points of

Contact):

(i) regarding a Performance Report within 6 months after the end of the period to

which the Performance Report applies; or

(ii) requesting additional performance reporting about an order or Trouble Ticket as

permitted under paragraph (b) of the definition of ‘Data Enquiry’, within 6 months

of that order or Trouble Ticket being finalised.



Module

28

(b) nbn must use reasonable endeavours to respond to a Data Enquiry within a reasonable

time after receipt of the Data Enquiry (or such longer period agreed by the parties, acting

reasonably).

16. Corrective Action

16.1 Corrective Action

(a) Subject to section 16.2, if nbn does not achieve a Performance Objective, nbn will:

(i) inform Customer of the reasons for that non-achievement;

(ii) provide Customer with a corrective action plan that sets out the relevant Corrective

Action that nbn will undertake to address the non–achievement;

(iii) undertake the relevant Corrective Action; and

(iv) notify Customer as soon as reasonably practicable after Corrective Action is taken

by nbn.

(b) nbn will:

(i) take each action in section 16.1(a) as soon as reasonably practicable following the

identification of the non-achievement of a Performance Objective by nbn; and

(ii) provide a corrective action plan under section 16.1(a)(ii) by or before the time that

nbn provides a corresponding Performance Report to Customer under section

15.3.

16.2 Conditions

(a) nbn is not required to provide the information set out above or undertake any Corrective

Action in a measurement period if nbn has already provided information or performed, or

is in the process of performing, Corrective Action in relation to an earlier event with the

same cause as the subsequent event.

(b) Corrective Action in the case of Network Availability may include the incremental

improvement of Network Availability as the nbn™ Network is expanded and improved in

accordance with nbn’s Rollout Plans.



Module

29


17. CSG Compensation

17.1 nbn’s obligation to credit CSG Compensation to Customer

(a) Subject to section 17.2, Customer may claim from nbn, and nbn will credit to Customer,

CSG Compensation on Accelerated Connections, Appointments associated with End User

Connections, End User Fault rectifications and End User Fault rectification Appointments if:

(i) Customer or a Downstream Service Provider contravenes a performance standard

that applies pursuant to the CSG Standard in respect of a Customer Product or

Downstream Product;

(ii) the contravention relates to a particular Contracted End User;

(iii) Customer or Downstream Service Provider (as applicable) is liable to pay Primary

Damages to that Contracted End User for that contravention;

(iv) that contravention is wholly or partly caused or contributed to by an act or

omission of nbn; and

(v) Customer or Downstream Service Provider (as the case may be) has discharged its

liability for the Primary Damages.

(b) nbn is not obliged to pay or credit CSG Compensation to Customer unless:

(i) in the case of a Connect Order, Customer has ordered the Access Components as

an Accelerated Connection and the relevant Premises meets the requirements of

an Accelerated Connection;

(ii) Customer and Downstream Service Provider (as applicable) have mitigated the

Primary Damages to which the claim relates in accordance with section 18; and

(iii) Customer and Downstream Service Provider (as applicable) have used reasonable

endeavours to ensure that a claim relating to this section 17 is made as soon as is

reasonably practicable after Customer or Downstream Service Provider (as

applicable) becomes aware of the liability to pay those Primary Damages and, in

any event, within 2 years after Customer or Downstream Service Provider (as

applicable) paid those Primary Damages.

(c) Without limiting section 17.3(b), Customer must only submit one claim for CSG

Compensation in respect of all liability incurred by Customer and any Downstream Service

Provider in connection with all acts and omissions contributing to a single CSG

contravention.

17.2 When CSG Compensation is not payable

(a) No CSG Compensation is payable under this section 17 in respect of any:

(i) Migration Connection;

(ii) Standard Connection; or

(iii) Ordered Product supplied using the Wireless Network or Satellite Network.



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30

17.3 Process for calculating, claiming and crediting CSG Compensation

(a) Customer may claim from nbn, and nbn will credit to Customer, CSG Compensation

payable under this section 17 in accordance with the processes set out in section 7.5 of the

WBA Operations Manual.

(b) The amount of CSG Compensation that nbn is liable to credit under this nbn™ Ethernet

Service Levels Schedule is the amount equal to that part of any Primary Damages caused

or contributed to by nbn.

(c) If Customer submits any claim for CSG Compensation, Customer must quantify the

proportion of Primary Damages that Customer claims nbn is liable to contribute to under

section 17.1(a).

17.4 Audit rights

(a) From time to time, nbn may appoint a person as a CSG Auditor.

(b) Customer must cooperate, and must use reasonable endeavours to ensure that the

relevant Downstream Service Providers cooperate, with the CSG Auditor to assist with the

audit of any Claims for CSG Compensation made by Customer under this section 17.

(c) Customer must disclose, and must use reasonable endeavours to ensure that the relevant

Downstream Service Providers disclose, to the CSG Auditor all records, materials,

documents and correspondence which are relevant to the audit, subject to the CSG Auditor

entering into reasonable undertakings to protect the confidentiality of such information

during the audit.

(d) If nbn has paid or credited any amount as CSG Compensation to Customer under this

section 17, Customer must repay that amount to nbn in accordance with clause B6 of the

Head Terms if:

(i) it is subsequently determined (either as a result of the audit, or otherwise) that

Customer was not entitled to claim that CSG Compensation from nbn;

(ii) Customer or Downstream Service Provider does not cooperate with the CSG

Auditor to assist with the audit of any Claims for CSG Compensation made by

Customer under this section 17; or

(iii) Customer or Downstream Service Provider does not disclose to the CSG Auditor all

records, materials, documents and correspondence which are relevant to the audit

in circumstances where the CSG Auditor is willing to enter into reasonable

undertakings to protect the confidentiality of such information during the audit.

18. Mitigation of damages

(a) Customer must take, and must use reasonable endeavours to ensure that Downstream

Service Provider takes, all reasonable action to avoid or mitigate their liability to pay

Primary Damages under the CSG Standard where nbn may be liable to pay CSG

Compensation under this nbn™ Ethernet Service Levels Schedule or secondary damages

under section 118A of the TCPSS Act.

(b) For the purpose of section 18(a), actions that are reasonably available to Customer and

Downstream Service Providers (as applicable) may include:

(i) making a reasonable offer to supply the relevant End User with an alternative or

interim service, including the supply of a carriage service by means of the nbn™

Copper Network, Other Copper Network, HFC Network or Other HFC Network so as



Module

31

to mitigate Customer's or Downstream Service Provider’s liability to pay Primary

Damages under the CSG Standard;

(ii) applying for and claiming the benefit of any applicable exemptions that may be

available to Customer or Downstream Service Provider under Part 3 of the CSG

Standard;

(iii) subject to section 18(c), requesting a Contracted End User to provide a waiver

under Part 5 of the CSG Standard where that Contracted End User is not prohibited

from providing that waiver under section 120(7) of the TCPSS Act; and

(iv) in the case of the universal service provider for the relevant universal service area,

relying on its Standard Marketing Plan to avoid or mitigate its liability to pay

Primary Damages under the CSG Standard.

(c) Nothing in sections 18(a) or 18(b) requires Customer or Downstream Service Provider to:

(i) supply an End User with an interim service if Customer or Downstream Service

Provider (as applicable) determines, acting reasonably, that the cost of supplying

the interim service will exceed the amount of Primary Damages which Customer or

Downstream Service Provider (as applicable) would otherwise be liable for under

the CSG Standard; or

(ii) request that a Contracted End User provides a waiver under Part 5 of the CSG

Standard in respect of a fault rectification performance standard under Part 2

Division 3 of the CSG Standard.



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32


Section 19 sets out the Operational Targets that nbn has set in relation to certain Service Levels.

See section 20 for rules of interpretation that apply to these Operational Targets.

19. Operational Targets

The Operational Targets are non-binding and aspirational. They may be developed into Service

Levels in the future.

19.1 Fault Rectification

nbn’s Operational Targets for Network Fault Updates are:

Operational Target activity Operational Target

Network Fault Update (Incident priority 1) Hourly

Network Fault Update (Incident priority 2) Every 2 hours



Note: Refer to table in section 8.3(b) for incident priorities.

19.2 Access Component Modifications

nbn’s Operational Target for Access Component Modifications, which do not require attendance at

Premises, from the time of Order Acknowledgement is:

Operational Target (hours)

6

19.3 FTTB/FTTN Transition Orders

nbn's Operational Target for Transition Orders in respect of nbn™ Ethernet (FTTB) and nbn™

Ethernet (FTTN) is to complete the Transition Order by 3:00pm AET on the Business Day on which

the Transition Order is completed.

19.4 Remediation

nbn will aim to achieve the following Operational Targets, measured from the date a Remediation

Case is opened by nbn in accordance with the WBA Operations Manual:

Activity Operational Target

For Remediation Cases nbn opens between

the Start Date and the Enhanced Remediation Date (inclusive), close the Remediation Case (where possible) or notify Customer that

Remediation Case requires a Standard Remediation Solution or Custom Remediation Solution in accordance with section 5.2.8 of the WBA Operations Manual.

40 Business Days

For Remediation Cases nbn opens after the

Enhanced Remediation Date, close the

20 Business Days



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33

Remediation Case (where possible) or notify Customer that Remediation Case requires a Standard Remediation Solution or Custom

Remediation Solution in accordance with section 5.2.8 of the WBA Operations Manual.

If a Remediation Case requires a Standard

Remediation Solution, complete the Standard

Remediation Solution in accordance with section 5.2.8 of the WBA Operations Manual.

140 Business Days

19.5 FTTN Design Site Qualification

nbn will aim to achieve the following Operational Target for a Design Site Qualification in respect

of a Premises or nbn™ Copper Pair that is designated as Service Class 11 (measured from the

time that a Held status is applied to the relevant order in accordance with the WBA Operations

Manual):


Complete Design Site Qualification 5 Business Days

19.6 FTTB/FTTN CIR Objective not achieved during End User Connection

nbn will aim to achieve the following Operational Target in respect of an End User Connection for a

nbn™ Ethernet Ordered Product in respect of a Premises or nbn™ Copper Pair that is designated

as Service Class 11 or Service Class 12:


Notify Customer that the nbn™ Copper Pair is

not capable of supporting the ordered AVC TC-2 bandwidth profile in accordance with the WBA Operations Manual

On the day on which the Installation Appointment occurs

19.7 Interference Mitigation

nbn will aim to achieve the following Operational Target measured from the date an Interference

Mitigation Case is opened by nbn in accordance with the WBA Operations Manual:


Close the Interference Mitigation Case (where

possible) or notify Customer that (i) Interference Mitigation Case requires an

Interference Mitigation Solution or (ii) the relevant Interference Event is beyond nbn’s reasonable control in accordance with section 5.2.9 of the WBA Operations Manual.

On or before the date notified by nbn

19.8 Network Availability

nbn will aim to achieve an Operational Target for Network Availability in the case of nbn™

Ethernet (FTTN) of 99.80%, measured in accordance with and subject to the conditions in sections

14.1 and 14.2.



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34

19.9 Limited Access Areas

nbn will aim to achieve the following Operational Targets for Activities in respect of Premises in a

Limited Access Area (measured from the time of Order Acknowledgement or the time of Trouble

Ticket Acceptance, as applicable):


Standard Connection at a Premises that is designated as Service Class 8

90 calendar days

End User Fault rectification where an End User

Fault requires external or internal plant work or nbn attendance at Premises

90 calendar days

Access Component Modification that requires attendance at a Premises

90 calendar days



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35


20. Interpretation

20.1 Service Levels apply in Operational Hours

(a) All references to time in this nbn™ Ethernet Service Levels Schedule are calculated by

reference to Operational Hours.

(b) Unless specified otherwise in the table below, Operational Hours are 0800 to 1700 local

time on Business Days where the relevant Activity is occurring.

Service Level Operational Hours

Priority Assistance Fault Response

Priority Assistance Fault rectification

Network Availability

Network Fault Response

Network Fault rectification

Utilisation management

Enhanced-12 (24/7)

Enhanced-8 (24/7)

Enhanced-6 (24/7)

Enhanced-4 (24/7)

24 hours a day

Enhanced-12

Enhanced-8

Enhanced-6

Enhanced-4

0700 to 2100 local time at the Premises to which the Trouble Ticket relates

Remediation

Interference Mitigation

0800 to 1700 Australian Eastern Time on Business Days

(c) Unless specified otherwise, measurement of nbn’s performance:

(i) starts:

(A) during Operational Hours, immediately; and

(B) outside of Operational Hours, at the start of the next Operational Hour,

after Order Acknowledgement, Trouble Ticket is raised, Trouble Ticket

Acknowledgement, or Trouble Ticket Acceptance (as applicable); and

(ii) ends at the time at which nbn notifies Customer (by any means permitted under

this Agreement) that nbn has responded, successfully completed the relevant

work, or rejects or cancels the order or Trouble Ticket in accordance with this

Agreement.

(d) Subject to section 7.3, if:

(i) a ‘Pending’ Status is applied to any order or Trouble Ticket;

(ii) a ‘Held’ Status is applied to any order or Trouble Ticket due to a matter beyond

nbn's control;



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36

(iii) a ‘Held’ Status is applied to any order while nbn performs any Design Site

Qualification, Remediation or Interference Mitigation in connection with a CIR

Objective; or

(iv) a ‘Resolved’ Status is applied to any Trouble Ticket,

measurement of nbn's performance will be suspended for the period that matter causes or

contributes to that status.

20.2 Calculating time

(a) Unless otherwise specified:

If the period of time is expressed to: then the period of time:

occur within a number of Business Days ends at the end of the last Operational

Hour on the last of those Business Days; and

excludes the day on which the relevant order is placed, a Remediation Case is opened or an Interference Mitigation Case is opened.

occur between 2 days includes both days.

begin from a specified day or hour does not include that particular day or hour (as the case may be).

end, for a Service Fault, upon rectification ends when nbn first sends Customer a Closed Notification.

(b) For the purposes of calculating the Business Day on which nbn completes an Activity, if

nbn completes an Activity outside of Operational Hours, the Activity is deemed to have

been completed during the immediately preceding Operational Hour.

20.3 Pro Rata measurement

If this Agreement is executed, terminated or expires part way through a measurement period, the

measurement of nbn’s performance under this nbn™ Ethernet Service Levels Schedule will be

pro-rated to reflect that shorter period.

20.4 Effect of a Change to Service Class

If there is a change to a Service Class, the relevant performance standard applicable to the new

Service Class will apply for the purposes of this nbn™ Ethernet Service Levels Schedule from the

time of change.

21. Exclusions

(a) The sole consequence of a failure of nbn to achieve a Service Level or Performance

Objective will be the consequence (if any) specified in this nbn™ Ethernet Service Levels

Schedule and a failure to achieve a Service Level or a Performance Objective will not be

regarded as a breach of the Agreement.

(b) A failure to meet the Operational Targets will not be regarded as a breach of the

Agreement.

(c) Service Levels, Performance Objectives and Operational Targets do not apply for the period

and to the extent that:



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37

(i) this Agreement provides that nbn does not have an obligation to perform in

accordance with the Service Levels, Performance Objectives or Operational

Targets; or

(ii) nbn’s ability to perform in accordance with the Service Level, Performance

Objective or Operational Target is adversely affected by an Excluded Event, a

Customer Event or any matter, thing, event or circumstance that is not within

nbn's reasonable control.

(d) Without limiting section 21(c), Service Levels, Performance Objectives and Operational

Targets do not apply for the period and to the extent that nbn’s ability to perform in

accordance with the Service Level, Performance Objective or Operational Target is

adversely affected by:

(i) inaccuracy, incompleteness, inadequacy in performance or unavailability of the

FNN/ULL Database;

(ii) any inability of nbn or its Personnel to gain access to a location necessary to

perform works;

(iii) any act or omission of an End User (or any of their respective Personnel) in

connection with installing nbn™ Equipment other than in accordance with any

associated terms of supply, installation or use or any applicable Authorisation to

Alter;

(iv) Common MDU Site Equipment; or

(v) in respect of the Satellite Network:

(A) where nbn or its Personnel cannot make contact with a Contracted End

User (or their authorised representative aged 18 or over) to schedule an

Actual Appointment or Actual Trouble Ticket Appointment in accordance

with the WBA Operations Manual; or

(B) Satellite Limitations.

(e) Without limiting section 21(c), where Customer selects an Appointment in respect of an

order or Trouble Ticket that is not the earliest available appointment for that order or

Trouble Ticket (as applicable), Service Levels, Performance Objectives and Operational

Targets do not apply for the period from the earliest available Appointment until the time

of the Appointment selected by Customer.

(f) The Service Levels, Performance Objectives and Operational Targets in this Service Levels

Schedule do not apply in respect of the first Satellite Test Service supplied to Customer or

any Activity that is required or performed in connection with the first Satellite Test Service

to the extent set out in section 29 of the nbn™ Ethernet Product Terms.

Price List nbn™ Ethernet Product Module




SFAA - Wholesale Broadband Agreement – Price List - nbn™ Ethernet Product Module

2

Price List nbn™ Ethernet Product Module




Copyright






Disclaimer







developments.

Environment


Introduction


3

Introduction

This document sets out the Charges and other amounts payable in connection with the nbn™ Ethernet

Product.

Charges in this nbn™ Ethernet Price List are separated into recurring Charges, non-recurring Charges

and other Charges. Recurring Charges are periodic amounts which are payable in each Billing Period

that a product or service is supplied by nbn to Customer. Non-recurring Charges and other Charges

are payable only when certain activities or events occur (e.g. installations, disconnections).

Discounts, credits and rebates to Charges in this nbn™ Ethernet Price List may be offered from time

to time, as set out in the Discounts, Credits and Rebates List.

Certain provisions of this nbn™ Ethernet Price List may be affected by the terms of an SAU.


Roadmap


Part A: Recurring Charges

Part A sets out the recurring Charges which apply in connection with the supply of nbn™ Ethernet.

This includes Charges relating to the core Product Components (UNI, AVC, CVC, NNI) and the optional

Product Features (second UNI-V and AVC TC-1 bundle, Multicast AVC, Multicast Domain, enhanced

fault rectification services and CVC Class).

Part A:Recurring Charges Page

1 Recurring Charges for core components 5

2 Recurring Charges for optional features 7

Part B: Non-recurring Charges

Part B sets out the non-recurring Charges which apply in relation to the supply of nbn™ Ethernet.

Part B: Non-recurring Charges Page

3 Installation and activations 9

4 Service modification 11

5 Service management 12

6 CVC Class adjustment 14

7 Early disconnection or modification of AVC TC-2 Product Component 15

8 Labour Rate and Materials 16

Roadmap


4

Part C: Other Charges

Part C sets out the other Charges which apply in relation to New Development Locations and

Professional Splitter Installations, which do not form part of nbn’s supply of nbn™ Ethernet.

Part C: Other Charges Page

9 New developments Charge 17

10 Professional Splitter Installations 17



5

Recurring Charges Part A:

Section 1 sets out the recurring Charges which apply to the nbn™ Ethernet Product Components

which Customer must acquire as part of nbn™ Ethernet. The specific Charges which apply to an

Ordered Product depend on the Product Features selected by Customer (e.g. bandwidth profile).

1. Recurring Charges for core components

1.1 AVC and UNI

(a) The recurring Charges per Billing Period for the AVC TC-4 and UNI bundle are:

AVC TC-4

downstream Mbps (PIR)

AVC TC-4

upstream Mbps (PIR)

nbn™ Network Recurring Charge

12 1 Fibre, FTTB, FTTN, HFC, Wireless and Satellite

$24.00

25 5 Fibre, FTTB, FTTN, HFC, Wireless, and Satellite

$27.00

25 5 - 10 FTTB and FTTN $30.00

25 10 Fibre and HFC $30.00

25 - 50 5 - 20 FTTB, FTTN and Wireless $34.00


25 - 100 5 - 40 FTTB and FTTN $38.00


250 100 Fibre $70.00

500 200 Fibre $100.00

1000 400 Fibre $150.00

Note: To be read subject to section 3.2 of the nbn™ Ethernet Product Description, section 4.1.3 of, and Appendix

B to, the nbn™ Ethernet Product Technical Specification and section 29 of the nbn™ Ethernet Product Terms.

(b) The recurring Charge for the AVC TC-4 and UNI bundle includes access to and use of:

(i) one AVC TC-4 as per the table at section 1.1(a);

(ii) one symmetrical AVC TC-1 of 0.15Mbps;

(iii) one UNI-D in connection with the supply of the AVC to a Premises served by the Fibre

Network, HFC Network, Wireless Network or Satellite Network or one UNI-DSL in

connection with the supply of the AVC to a Premises served by the FTTB Network or

FTTN Network; and

(iv) one UNI-V (where available) in connection with the supply of the AVC TC-1 to a

Premises served by the Fibre Network.

(c) The recurring Charges per Billing Period for the AVC TC-1 Product Component are:



6

nbn™ Network AVC TC-1 symmetrical Mbps (CIR)

Recurring Charge

Fibre, FTTB, FTTN, HFC,

Wireless and Satellite

0.15 $10.00

Fibre, FTTB, FTTN, HFC and Wireless

0.3 $20.00

Fibre, FTTB, FTTN and HFC 0.5 $33.00

1.0 $66.00

2.0 $132.00

5.0 $330.00

Note: The amount of one symmetrical AVC TC-1 of 0.15Mbps is included in the recurring Charge for the AVC TC-4

and UNI bundle in section 1.1(a). To be read subject to section 29 of the nbn™ Ethernet Product Terms in relation

to the Satellite Test Service.

(d) The recurring Charges per Billing Period for the AVC TC-2 Product Component are:

nbn™ Network AVC TC-2 symmetrical Mbps (CIR)

Recurring Charge

Fibre, FTTB and FTTN 5 $32.00

10 $64.00

20 $128.00

Fibre 30 $192.00

40 $256.00

50 $320.00

60 $384.00

70 $448.00

80 $512.00

90 $576.00

100 $640.00

1.2 CVC

The recurring Charges per Billing Period for the CVC Product Component of nbn™ Ethernet are $17.50

per symmetrical Mbps (CIR) per Traffic Class ordered by Customer.

For example: If Customer orders a CVC TC-1 with a 5 Mbps bandwidth profile, a CVC TC-2 with a 20 Mbps

bandwidth profile and a CVC TC-4 with a 150 Mbps bandwidth profile in a Billing Period, the total recurring Charges

in respect of the CVC Product Component for that Billing Period would be:

5 x $17.50 = $87.50 (CVC TC-1)

20 x $17.50 = $350.00 (CVC TC-2)

150 x $17.50 = $2,625.00 (CVC TC-4)

TOTAL = $3,062.50



7

Notes:

1 The CVC Product Component is made available separately, and in additional TC-4 capacity increments, for

nbn™ Ethernet (Satellite) – see sections 2.1(d) and 2.2(c)(ii) of the nbn™ Ethernet Product Description for

further information.

2 Additional Charges may apply in connection with nbn™ Ethernet (Satellite) – see sections 2.5 and 6 for

further information.

1.3 NNI

The recurring Charges per Billing Period for the NNI Bearer Product Component of nbn™ Ethernet are:

NNI Bearer Profile Recurring Charge

1000BaseLX $200.00

10GBaseLR $400.00

1000BaseEX $500.00

10GBaseER $1,000.00

Section 2 sets out the recurring Charges which apply to the optional nbn™ Ethernet Product Features

that Customer may elect to acquire.

2. Recurring Charges for optional features

2.1 Second UNI-V and AVC TC-1 bundle

The recurring Charge per Billing Period for a second UNI-V and AVC TC-1 bundle for nbn™ Ethernet

(Fibre) is:

AVC TC-1 symmetrical Mbps (CIR) Recurring Charge

0.15 $17.50

Note: Conditions of supply of a second UNI-V and AVC TC-1 bundle are described in section 7 of the nbn™

Ethernet Product Description.

2.2 Enhanced Fault Rectification Service

The recurring Charges per Billing Period for an Enhanced Fault Rectification Service are:

nbn™ Network Option Recurring Charge

Fibre, FTTB, FTTN and HFC Enhanced-12 $15.00

Fibre, FTTB, FTTN and HFC Enhanced-12 (24/7) $40.00

Fibre, FTTB, FTTN and HFC Enhanced-8 $25.00

Fibre, FTTB, FTTN and HFC Enhanced-8 (24/7) $55.00

Fibre, FTTB and FTTN Enhanced-6 $32.50

Fibre, FTTB and FTTN Enhanced-6 (24/7) $65.00

Fibre, FTTB and FTTN Enhanced-4 $40.00

Fibre, FTTB and FTTN Enhanced-4 (24/7) $75.00



8

2.3 Multicast AVC

The recurring Charges per Billing Period for the Multicast AVC Product Feature for nbn™ Ethernet

(Fibre) are:

Multicast AVC downstream Mbps (CIR) Recurring Charge

5 $2.00

20 $5.00

30 $10.00

40 $15.00

50 $20.00

2.4 Multicast Domain

(a) The recurring Charges per Billing Period for the Multicast Domain Product Feature for nbn™

Ethernet (Fibre) are $2.50 per downstream Mbps (CIR) ordered by Customer.

For example: If Customer orders a Multicast Domain Product Feature with a 100 Mbps bandwidth profile,

the recurring Charges in respect of the Multicast Domain Product Feature for that Billing Period would be:

100 x $2.50 = $250.00

(b) The recurring Charges per Billing Period for a Media Stream for nbn™ Ethernet (Fibre) are:

Media Streams per Multicast Domain Recurring Charge

≤200 $0.00

>200 $50 per Media Stream in excess of 200 Media Streams

2.5 CVC Class

The recurring Charges per Billing Period for the CVC Class feature of each CVC TC-4 Product

Component of nbn™ Ethernet (Satellite) are:

CVC Class Recurring Charge for each CVC TC-4 per associated AVC TC-4

0 $0.00

1 $18.00

2 $40.00

Note: Any Charges applicable under this section 2.5 are in addition to any Charges that apply under sections 1.2

and 6.



9

Non-recurring Charges Part B:

Section 3 sets out the Charges which apply to installations and activations in connection with the

supply of nbn™ Ethernet.

3. Installation and activations

(a) The Charges for the installation and activation of nbn™ Ethernet (Fibre), nbn™ Ethernet

(FTTB), nbn™ Ethernet (FTTN), nbn™ Ethernet (HFC) and nbn™ Ethernet (Wireless) are:

Activity Charge per Activity by nbn™ Network

Fibre and Wireless FTTB and FTTN HFC

Initial Standard Installation

$0.00 $0.00 $0.00

Initial Non Standard Installation

Labour Rate +

Materials over and above Initial

Standard Installation

Labour Rate +

Materials over and above Initial Standard Installation

Labour Rate + Materials

over and above Initial Standard Installation

After Hours Installation1

$150.002 $150.00 N/A

nbn Professional Installation - HFC

N/A N/A Labour Rate (min 2 hours)3

Subsequent Installation

$270.00 + Labour

Rate + Materials over and above

Initial Standard Installation

$270.00 + Labour

Rate + Materials over and above Initial Standard Installation

$270.00 + Labour Rate

+ Materials over and above Initial Standard

Installation

Subsequent

Installation of Power Supply with Battery Backup

$0.002 N/A N/A

Access Component Reactivation

$0.00 $0.00 $0.00

Multicast AVC Reactivation

$0.002 N/A N/A

CVC Activation $0.00 $0.00 $0.00

Multicast Domain Activation

$0.002 N/A N/A

NNI 1000BaseLX Activation

$1,000.00

NNI 10GBaseLR Activation

$5,000.00

NNI 1000BaseEX Activation

$7,000.00

NNI 10GBaseER Activation

$35,000.00



10



Service Transfer $22.50 $22.50 $22.50

Transfer Reversal $22.50 $22.50 $22.50

Non Infrastructure

Transfers (per Service Transfer)

$5.00 $5.00 $5.00

Notes:

Part C sets out other Charges which may apply in circumstances where Charges in this section also apply.

1 The Charge for an After Hours Installation applies in addition to any Installation charges that would otherwise

apply if the Installation was performed in Standard Hours.

2 Not applicable for nbn™ Ethernet (Wireless).

3 This Charge applies where an order is completed as an nbn Professional Installation – HFC, except that no

Charge will apply if that nbn Professional Installation - HFC is performed:

in respect of an Accelerated Connection; or

as a result of a failed Activation following an End User Installation – HFC (nbn Dispatched), End User

Installation – HFC (Customer Dispatched) or Customer Professional Installation – HFC, where nbn

determines that such failure is not attributable to any act or omission of Customer, Downstream Service

Provider or Contracted End User (as the case may be).

(b) The Charges for the installation and activation of nbn™ Ethernet (Satellite) are:

Activity Charge per Activity

Initial Standard Installation $0.00

Incidentals may apply for Limited Access Areas

Initial Non Standard Installation Satellite Labour Rate + Materials + Incidentals over and above Initial Standard Installation

Subsequent Installation in Urban Area, Major Rural Area, Minor Rural Area or Remote Area

0.8m NTD outdoor unit dish



$692.00 $1,057.00 $2,226.00

Subsequent Installation in Isolated

Area

0.8m NTD

outdoor unit dish

1.2m NTD

outdoor unit dish

1.8m NTD

outdoor unit dish

$1,559.00 $1,751.00 $3,732.00

Subsequent Installation in Limited Access Area

Satellite Labour Rate + Materials + Incidentals

Access Component Reactivation $15.00


CVC Activation $0.00

NNI 1000BaseLX Activation $1,000.00

NNI 10GBaseLR Activation $5,000.00

NNI 1000BaseEX Activation $7,000.00



11


NNI 10GBaseER Activation $35,000.00

Site Survey Charge $225.00


Service Transfer $22.50

Transfer Reversal $22.50

Non Infrastructure Transfers (per Service Transfer)

$5.00

Note: To be read subject to section 29 of the nbn™ Ethernet Product Terms in relation to Standard

Installations for the Satellite Test Service.

Section 4 sets out the Charges which apply to service modifications in connection with the supply

of nbn™ Ethernet.

4. Service modification

(a) The Charges for service modifications relating to nbn™ Ethernet (Fibre), nbn™ Ethernet


Activity

Charge per Activity by nbn™ Network


Access Component

Modification (no

attendance at Premises required)

$0.00 $0.00 $0.00

CVC Modification $0.00 $0.00 $0.00

Multicast Domain Modification

$0.00* N/A N/A

NNI Modification $0.00 $0.00 $0.00

Equipment Modification

(attendance at Premises required)

Labour Rate + Materials

Labour Rate (min 3 hours)

Labour Rate + Materials (min 3 hours)

Equipment Removal Labour Rate + Materials



Equipment Repair Labour Rate + Materials



* Note: Not applicable for nbn™ Ethernet (Wireless).

(b) The Charges for service modifications relating to nbn™ Ethernet (Satellite) are:



$0.00



12


CVC Modification $0.00

NNI Modification $0.00

Equipment Modification (NTD indoor unit) $420.00

Incidentals may apply for Limited Access Area

Equipment Modification (NTD outdoor unit) in

Urban Area, Major Rural Area, Minor Rural Area or Remote Area

0.8m NTD

outdoor unit dish

1.2m NTD

outdoor unit dish

1.8m NTD

outdoor unit dish

$754.00 $1,119.00 $2,288.00

Equipment Modification (NTD outdoor unit) in Isolated Area

0.8m NTD

outdoor unit dish

1.2m NTD

outdoor unit dish

1.8m NTD

outdoor unit dish

$1,621.00 $1,812.00 $3,793.00

Equipment Modification (NTD outdoor unit) in Limited Access Area


Equipment Modification (NTD indoor and

outdoor unit) in Urban Area, Major Rural Area, Minor Rural Area or Remote Area

0.8m NTD

outdoor unit dish

1.2m NTD

outdoor unit dish

1.8m NTD

outdoor unit dish

$783.00 $1,149.00 $2,317.00

Equipment Modification (NTD indoor and outdoor unit) in Isolated Area

0.8m NTD

outdoor unit dish

1.2m NTD

outdoor unit dish

1.8m NTD

outdoor unit dish

$1,650.00 $1,842.00 $3,823.00

Equipment Modification (NTD indoor and outdoor unit) in Limited Access Area


Equipment Repair Satellite Labour Rate + Materials + Incidentals

Section 5 sets out the Charges which apply to service management in connection with the supply

of nbn™ Ethernet.

5. Service management

(a) The Charges for service management relating to nbn™ Ethernet (Fibre), nbn™ Ethernet




On Site Maintenance Call Out

$0.00 N/A N/A

No Fault Found (No Truck Roll Required)

$50.00 $50.00 $50.00

No Fault Found (Truck Roll Required)






13

No Fault Found (Truck

Roll Required and Professional Splitter Installation)

N/A Labour Rate

(min 3.5 hours) + Materials (min $10)

N/A

Late Cancellation (Site Visit Required)

$0.00 $75.00 $75.00

Missed Appointment $0.00 $75.00 $75.00

Late Cancellation (After

Hours Installation Appointment)

$150.00* $150.00 N/A

Missed Appointment

(After Hours Installation Appointment)

$150.00* $150.00 N/A

Restoration $50.00 $50.00 $50.00

Incorrect Callout N/A $75.00 $75.00

Voiceband

Reinstatement/ Transition Reversal

N/A $250.00 N/A

* Note: Not applicable for nbn™ Ethernet (Wireless).

(b) The Charges for service management relating to nbn™ Ethernet (Satellite) are:


On Site Maintenance Call Out $0.00


No Fault Found (No Truck Roll Required) $50.00

No Fault Found (Truck Roll Required) $420.00


Late Cancellation (Site Visit Required) in Urban Area or Major Rural Area

$150.00

Late Cancellation (Site Visit Required) in Minor Rural Area or Remote Area

$200.00

Late Cancellation (Site Visit Required) in

Isolated Area

$225.00

Late Cancellation (Site Visit Required) in Limited Access Area

$225.00 + Incidentals

Missed Appointment (Urban Area or Major Rural Area)

$150.00

Missed Appointment (Minor Rural Area or Remote Area)

$200.00

Missed Appointment (Isolated Area) $225.00

Missed Appointment (Limited Access Area) $225.00 + Incidentals

Restoration $50.00



14

Section 6 sets out the Charge which applies to CVC Class adjustments in connection with the

supply of nbn™ Ethernet (Satellite).

6. CVC Class adjustment

(a) In respect of nbn™ Ethernet (Satellite), if Customer uses CVC TC-4 capacity in excess of

either the average download limitation or the average upload limitation set out in section

4.5(a) of the nbn™ Ethernet Fair Use Policy, Customer must pay the following Charge:

Ordered CVC Class

Usage Charge per each associated AVC TC-4

0 Up to the allocated usage for CVC Class 1 $18.00

Greater than the allocated usage for CVC Class 1 up to the allocated usage for CVC Class 2

$40.00

Greater than allocated usage for CVC Class 2 $150.00

1 Up to the allocated usage for CVC Class 2 $22.00

Greater than allocated usage for CVC Class 2 $132.00

2 Greater than allocated usage for CVC Class 2 $110.00

Note: Any Charges applicable under this section 6 are in addition to Charges that apply under sections 1.2 and

2.5.

(b) Any Charge applicable under this section 6 will be calculated by reference to the greater

of:

(i) the total number of AVCs associated with the relevant CVC TC-4 at any time during

the calendar week in which the excess usage occurred; and

(ii) the minimum number of AVCs that Customer was required to associate with the

relevant CVC TC-4 at any time during the calendar week in which the excess usage

occurred under section 2.2(d) of the nbn™ Ethernet Product Description.

(c) The total number of AVCs associated with a CVC TC-4 during each calendar week will be

calculated by including each AVC which has been associated with the CVC TC-4 at any time

during the calendar week, regardless of whether Customer dissociated any such AVC from

that CVC TC-4 at any time during the calendar week.

(d) If Customer exceeds both the average download limitation and the average upload

limitation set out in section 4.5(a) of the nbn™ Ethernet Fair Use Policy, a single Charge

will apply under this section 6, the amount of which will be the highest applicable amount

for those two excesses as calculated under sections 6(a) to 6(c).

(e) If Customer exceeds the average download and upload limitations set out in section 4.5(a)

of the nbn™ Ethernet Fair Use Policy on multiple occasions in a Billing Period, a single

Charge will apply under this section 6, the amount of which will be the highest applicable

amount for any of those occasions as calculated under sections 6(a) to 6(d).

(f) For the purposes of this section 6, a "calendar week" means the period from 12:00am

Sunday to 11:59pm Saturday (AET).



15

7. Early disconnection or modification of AVC TC-2 Product

Component

(a) This section 7 applies in respect of a nbn™ Ethernet Ordered Product supplied (or to be

supplied) by means of the FTTB Network or FTTN Network.

(b) Subject to section 7(d), Customer must pay the Charge calculated in accordance with

section 7(c) below if:

(i) Customer's nbn™ Ethernet Ordered Product includes an AVC TC-2 Product

Component and nbn designates that Remediation is required in respect of that

nbn™ Ethernet Ordered Product to attempt to achieve the CIR Objective in

accordance with sections 4.5.2.2 and 5.2.8 of the WBA Operations Manual; and

(ii) either:

(A) the order for that AVC TC-2 Product Component is cancelled; or

(B) within 12 months after the day on which nbn completes the order for that

Product Component:

(1) the Product Component is disconnected; or

(2) Customer submits a Modify Order to modify the AVC TC-2

bandwidth profile for that nbn™ Ethernet Ordered Product:

a. from 10 Mbps (CIR) or 20 Mbps (CIR) to 5 Mbps (CIR);

b. from 10 Mbps (CIR) or 20 Mbps (CIR) to 0; or

c. from 5 Mbps (CIR) to 0.

(c) The Charge will be calculated as follows:

Charge = (Pre Disconnection Modification Charges - Post Disconnection

Modification Charges) x Shortfall Period

Where:

(i) Pre Disconnection Modification Charges means:

(A) in the case of a cancellation, the recurring Charges for the AVC TC-2

Product Component that would have been applicable had that order

completed; and

(B) in the case of a disconnection or modification, the recurring Charges for the

AVC TC-2 Product Component applicable prior to:

(1) the disconnection of the nbn™ Ethernet Ordered Product; or

(2) the modification of the AVC TC-2 bandwidth profile,

as set out in section 1.1(d).

(ii) Post Disconnection Modification Charges means:

(A) in the case of a cancellation or disconnection, nil; and

(B) in the case of a modification, the recurring Charges for the AVC TC-2

Product Component applicable after the modification of the AVC TC-2

bandwidth profile, as set out in section 1.1(d).



16

(iii) Shortfall Period means:

(A) in the case of a cancellation, 12 months; and

(B) in the case of a disconnection or modification, 12 months less the period

during which the Pre Disconnection Modification Charges applied,

calculated on a pro rata daily basis.

(d) The Charge set out in this section 7 will not apply if:

(i) nbn has undertaken Remediation activities in respect of the relevant nbn™

Ethernet Ordered Product and has notified Customer, in accordance with the WBA

Operations Manual, that Remediation to achieve the CIR Objective was

unsuccessful; or

(ii) the nbn™ Ethernet Ordered Product is disconnected following acceptance by nbn

of a Service Transfer Order and the Other Gaining Customer has ordered an AVC

TC-2 Product Component with a bandwidth profile with a CIR Objective that is the

same as, or higher than, the CIR Objective applicable to the Losing Customer’s

AVC TC-2 Product Component.

Section 8 sets out definitions for certain terms used in this Part B.

8. Labour Rate and Materials

In this Part B:

(a) Labour Rate means $75.00 for each of the total number of man-hours of labour required

to perform the relevant activity (rounded up to the next full hour);

(b) Satellite Labour Rate means $98.00 for each of the total number of man-hours of labour

required to perform the relevant activity (rounded up to the next full hour);

(c) Materials means the cost of materials necessary to perform the relevant activity; and

(d) Incidentals means the following charges (as applicable and as notified to Customer by

nbn from time to time):

Incidental Charge

Travel – Land ($/km) $1.40

Travel Time – Labour (Per Installer $/hour) $98.00

Purchased Travel At cost (by quotation)

Car Hire At cost (by quotation)

Travel – Freight At cost (by quotation)

Accommodation At cost (by quotation)

Equipment Rental At cost (by quotation)

Other Expenses At cost (by quotation)

Part C: Other Charges


17

Other Charges Part C:

Section 9 sets out the once-off charge which will apply to a New Development Location.

9. New developments Charge

9.1 New developments Charge

The once-off Charge that nbn will apply to a New Development Location is:

Charge per instance

$272.72

9.2 Conditions

(a) The Charge described in this section 9 will apply in respect of a Connect Order for a New

Development Location if:

(i) it is the first Connect Order that is Completed under this Agreement for the

location; and

(ii) no Connect Order has been Completed under an Other Wholesale Broadband

Agreement for the location, as those terms are used in the Other Wholesale

Broadband Agreement.

(b) In the event that a Connect Order is not Completed in respect of a New Development

Location, the New Development Location will be regarded for the purposes of this section 9

as never having been the subject of a Connect Order.

Section 10 sets out the non-recurring Charges that apply for Professional Splitter Installations.

10. Professional Splitter Installations

(a) The Charges for a Professional Splitter Installation are:


Professional Splitter Installation at time of a Standard Installation

Labour Rate (min 2 hours) + Materials (min $10)

Professional Splitter Installation not at time of a Standard Installation

Labour Rate (min 3 hours) + Materials (min $10)

(b) In this section 10:

(i) Labour Rate means $75.00 for each of the total number of man-hours of labour

required to perform the relevant activity (rounded up to the next full hour); and

(ii) Materials means the cost of materials necessary to perform the relevant activity.

Product Terms nbn™ Ethernet Product Module


This document forms part of NBN Co’s Wholesale Broadband Agreement, which is a Standard Form

of Access Agreement for the purposes of Part XIC of the Competition and Consumer Act 2010.

SFAA – Wholesale Broadband Agreement - Product Terms - nbn™ Ethernet Product Module

2

Product Terms nbn™ Ethernet Product Module




Copyright






Disclaimer







developments.

Environment



3

Introduction

These nbn™ Ethernet Product Terms include:

provisions which are specific to nbn’s supply of nbn™ Ethernet, but which are otherwise

similar in nature to those in the Head Terms;

explanatory notes as a guide to provisions which have corresponding provisions in the

Head Terms; and

Special Terms, which take priority over other provisions in this Agreement (including the

Head Terms) and are subject to specific change management provisions in clause F4 of the

Head Terms.

The nbn™ Ethernet Product Terms are generally arranged to replicate the order of the Head

Terms, with some modifications.

As an aid to the reader, this document includes the following icons:

This icon is used to identify provisions which are Special Terms.

This icon is used to identify provisions which relate to nbn™ Ethernet (Fibre).

This icon is used to identify provisions which relate to nbn™ Ethernet (FTTB).

This icon is used to identify provisions which relate to nbn™ Ethernet (FTTN).

This icon is used to identify provisions which relate to nbn™ Ethernet (FTTB) and nbn™ Ethernet (FTTN).

This icon is used to identify provisions which relate to nbn™ Ethernet (HFC).

This icon is used to identify provisions which relate to nbn™ Ethernet (Wireless).

This icon is used to identify provisions which relate to nbn™ Ethernet (Satellite).



4

Roadmap


Part A: Product Supply

Part A sets out nbn™ Ethernet-specific Special Terms and Product Terms related to product

supply.

Part A: Product Supply Page

1 Satellite Statement of Capability 7

Part B: Financial Management

Part B sets out nbn™ Ethernet-specific Special Terms and Product Terms related to financial

management.

Part B: Financial Management Page

2 Charges when Repair Profile applied 8

Part C: Operational Management

Part C sets out nbn™ Ethernet-specific Special Terms and Product Terms related to operational

management.

Part C: Operational Management Page

3 Pull Through Consents 9

4 ULLS disconnection consents 9

5 FTTB/FTTN Installation-related consents 10

6 Pre-existing satellite broadband service consents 11

7 HFC Installation consents 11

8 Battery Backup Service consents 12

9 HFC Rollout Planned Outages 13

10 HFC installation options availability 13

11 Supply Terms for Self-Install Kit – HFC 13

Part D: Information & Rights Management

Part D sets out nbn™ Ethernet-specific Special Terms and Product Terms related to information &

rights management.

Part D: Information & Rights Management Page

12 Use and disclosure of Confidential Information regarding nbn™ Ethernet (FTTB), nbn™ Ethernet (FTTN) and nbn™ Ethernet (HFC)

15


5

Part E: Risk Management

Part E sets out nbn™ Ethernet-specific Special Terms and Product Terms related to risk

management.

Part E: Risk Management Page

13 CSG and priority assistance in relation to nbn™ Ethernet 16

14 Central Splitter Faults 18

15 Exclusions of liability in connection with nbn™ Ethernet (FTTB) and nbn™ Ethernet (FTTN)

18

16 Exclusions of liability in connection with nbn™ Ethernet (HFC) 19

17 Material Service Failure 19

Part F: Agreement Management

Part F sets out nbn™ Ethernet-specific Special Terms and Product Terms related to agreement

management.

Part F: Agreement Management Page

18 Changes to withdraw nbn™ Ethernet (FTTB), nbn™ Ethernet (FTTN) or nbn™ Ethernet (HFC)

22

19 Immediate remedies 23

20 nbn’s Central Splitter obligations 23

21 Defaults in relation to Accelerated Connections 23

Part G: Dispute Management

No nbn™ Ethernet-specific Special Terms or Product Terms currently apply with respect to dispute

management.

Part H: General Terms

No nbn™ Ethernet-specific Special Terms and Product Terms of a general nature currently apply.

Part I: Product Management

Part I sets out nbn™ Ethernet-specific Special Terms and Product Terms related to product

management. Part I is arranged to replicate the product management lifecycle: pre-order

information, installation and activation, use and disconnection of an Ordered Product.

Part I: Product Management Page

22 Serviceability information about Non-Addressable Objects 26

23 Estimated Speeds of Ordered Products 26

24 Standard Installations and Non Standard Installations 26

25 Installation of cables and splitters for FTTB and FTTN 31

26 Voiceband Continuity and Non-Voiceband Service transition 32


6

27 UNI-V parameters and requirements 33

28 VDSL2 Equipment compatibility and registration 33

29 Satellite Test Service 33

30 Priority Assistance 34

31 Priority Assistance and Accelerated Connection audit rights 35

32 Hand-back obligations 35

33 Disconnection if HFC-NTD moved 36

34 Public Interest Premises 36



7


Section 1 is a Product Term which applies in connection with nbn™ Ethernet

(Satellite).

1. Satellite Statement of Capability

Customer must complete a Statement of Capability to the satisfaction of nbn (acting reasonably)

before it may place orders for nbn™ Ethernet (Satellite).



8


Section 2 is a Special Term that applies in connection with nbn™ Ethernet (FTTB)

and nbn™ Ethernet (FTTN). It should be read in conjunction with clause B1 of the

Head Terms.

2. Charges when Repair Profile applied

Customer must continue to pay the applicable Charges for each nbn™ Ethernet (FTTB) and nbn™

Ethernet (FTTN) Ordered Product which has been placed into a Repair Profile notwithstanding that

the service actually supplied may be restricted, limited or downgraded.



9


Section 3 is a Special Term which applies in connection with nbn™ Ethernet

(Fibre) and nbn™ Ethernet (HFC).

3. Pull Through Consents

Prior to ordering nbn™ Ethernet (Fibre) in respect of a Service Class 1 Premises or nbn™ (a)

Ethernet (HFC) in respect of a Service Class 21 Premises, Customer must, and must

ensure that Downstream Service Providers, use reasonable endeavours to:

(i) obtain a Pull Through Consent from all Authorised Account Holders for that

Premises, except in respect of Existing Infrastructure over which a Special Service

is supplied; and

(ii) for Existing Infrastructure at that Premises over which a Special Service is

supplied, offer to each Authorised Account Holder the option of providing a Pull

Through Consent and, if exercised, obtain that consent.

Customer must: (b)

(i) ensure that any Pull Through Consent is for the benefit of, or held on trust for,

nbn, its Related Bodies Corporate and their respective Personnel;

(ii) notify nbn when an order is placed in respect of a Service Class 1 Premises or

Service Class 21 Premises (as the case may be), whether or not all Authorised

Account Holders at that Premises have provided Pull Through Consents and if any

Special Service is provided at the relevant Premises;

(iii) maintain any Pull Through Consent obtained by Customer or any Downstream

Service Provider, and provide a copy to nbn on request; and

(iv) notify nbn immediately if any Pull Through Consent is withdrawn at any time.

Any notifications under section 3(b) must be made in accordance with the processes set (c)

out in the WBA Operations Manual.


(Fibre).

4. ULLS disconnection consents

Where Customer orders nbn™ Ethernet (Fibre) in respect of a Service Class 1 Premises (a)

and wishes to discontinue the ULLS-based service it supplies to that Premises, Customer:

(i) consents irrevocably to:

(A) the ULLS being disconnected from that Premises (including for nbn to

undertake work to supply the Ordered Product, which may include using

the cable to assist pull through of nbn’s cable) and, where the line is solely

used for ULLS provided by Customer to one or more End Users, the

permanent disconnection of that line; and



10

(B) any information about Customer necessary for work prior to the supply of

an Ordered Product being disclosed by Telstra to, and used and disclosed

by, nbn (such as identifying the cable over which the ULLS is supplied and

enabling its removal);

(ii) must inform nbn if there is a priority assistance service, medical alert service,

alarm service or other similar service with similar service levels provided at that

Premises using the ULLS; and

(iii) without limiting nbn's obligations to indemnify Customer under clauses E2.1, E2.2,

E2.3 or E2.4(b) of the Head Terms, releases nbn and its Related Bodies Corporate

and their respective Personnel from any Loss or Claim arising out of or in relation

to the ULLS or any line over which it is supplied being temporarily or permanently

disconnected.

Customer must obtain all valid consents and approvals from Downstream Service Providers (b)

and End Users as may be required to comply with section 4(a).

Section 5 is a Special Term which applies in connection with nbn™ Ethernet (FTTB)

and nbn™ Ethernet (FTTN).

5. FTTB/FTTN Installation-related consents

5.1 FTTB/FTTN Installation Consents

Prior to ordering nbn™ Ethernet (FTTB) or nbn™ Ethernet (FTTN) in respect of an nbn™ (a)

Copper Pair used to serve a Service Class 11, Service Class 12 or Service Class 13

Premises, Customer must ensure that an FTTB/FTTN Installation Consent has been

obtained from the Contracted End User on behalf of all Authorised Account Holders in

respect of each affected existing Voiceband Service and Non-Voiceband Service being

supplied over that nbn™ Copper Pair. Customer is not required to obtain such FTTB/FTTN

Installation Consent where there is no affected existing Voiceband Service or Non-

Voiceband Service being supplied over that nbn™ Copper Pair.

Customer must notify nbn immediately if any FTTB/FTTN Installation Consent is withdrawn (b)

at any time.

Customer must, on request by nbn, provide a copy of any FTTB/FTTN Installation Consent (c)

to nbn.

5.2 Consent to replacement of existing services with ordered products

Where Customer orders nbn™ Ethernet (FTTB) or nbn™ Ethernet (FTTN) in respect of an (a)

nbn™ Copper Pair used to serve a Service Class 11, Service Class 12 or Service Class 13

Premises, and Customer is the supplier of any affected existing Voiceband Service or Non-

Voiceband Service over that nbn™ Copper Pair, Customer:

(i) irrevocably consents to an FTTB/FTTN Installer carrying out any FTTB/FTTN

Installation Activity in respect of that service; and

(ii) must inform nbn if there is a priority assistance service provided on the same Line

over which nbn™ Ethernet (FTTB) or nbn™ Ethernet (FTTN) is to be supplied.

If an Other Customer places an order for a product in respect of an nbn™ Copper Pair (b)

used to serve a Service Class 11, Service Class 12 or Service Class 13 Premises, and



11

Customer is the supplier of an existing Voiceband Service or Non-Voiceband Service over

that nbn™ Copper Pair, Customer irrevocably consents to an FTTB/FTTN Installer carrying

out any FTTB/FTTN Installation Activity necessary to supply the relevant service to that

Other Customer.

Customer must obtain all valid consents and approvals from each Downstream Service (c)

Provider or End User as may be required to comply with sections 5.2(a) and 5.2(b).


(Satellite).

6. Pre-existing satellite broadband service consents

If Customer or an Other Customer places an order for nbn™ Ethernet (Satellite) which (a)

involves the de-installation or removal of equipment which is used or was previously used

in connection with the supply of services under the ABG, NSS or ISS, Customer irrevocably

consents to nbn, in connection with any of the purposes set out in clause C11(b) of the

Head Terms, accessing, disconnecting, removing or performing any other activity in

relation to equipment used in connection with any pre-existing satellite broadband service

and owned by Customer.

Prior to placing an order for nbn™ Ethernet (Satellite) which involves the de-installation or (b)

removal of ABG, NSS or ISS equipment, Customer must obtain, and must ensure that each

Downstream Service Provider and Contracted End User obtains, all necessary consents,

including from each relevant End User and third party, to permit nbn to lawfully access,

disconnect, remove and perform any other activity in respect of any pre-existing satellite

broadband service equipment in connection with any of the purposes set out in clause

C11(b) of the Head Terms.

Customer: (c)

(i) must notify nbn immediately if any consent obtained by Customer, a Downstream

Service Provider or a Contracted End User under section 6(b) is withdrawn at any

time; and

(ii) without limiting nbn's obligations to indemnify Customer under clauses E2.1, E2.2,

E2.3 or E2.4(b) of the Head Terms, releases nbn and its Related Bodies Corporate

and their respective Personnel from any Loss or Claim arising out of or in relation

to any pre-existing satellite broadband service being temporarily or permanently

disconnected.

Section 7 is a Special Term which applies in connection with nbn™ Ethernet (HFC).

7. HFC Installation consents

Prior to placing an order for nbn™ Ethernet (HFC) in respect of a Premises, Customer must (a)

ensure that an HFC Installation Consent has been obtained from the Contracted End User

(and must ensure that the Contracted End User gives such HFC Installation Consent on

behalf of all Authorised Account Holders) in respect of any affected existing Carriage

Service delivered over an Other HFC Network and/or the HFC Network. Customer is not

required to obtain such HFC Installation Consent where there is no affected Carriage

Service being supplied over an Other HFC Network or the HFC Network.



12

Customer must notify nbn immediately if any HFC Installation Consent is withdrawn at any (b)

time.

Where Customer places an order for a Product in respect of nbn™ Ethernet (HFC) in (c)

respect of a Premises, and Customer is the supplier of any affected existing Carriage

Service over the HFC Network, Customer:

(i) irrevocably consents to a HFC Installer carrying out any HFC Installation Activity in

respect of that Carriage Service; and

(ii) must inform nbn if there is a priority assistance service provided on the same Line

over which that nbn™ Ethernet (HFC) Product is to be supplied.

If an Other Customer places an order for nbn™ Ethernet (HFC) in respect of a Premises, (d)

and Customer is the supplier of an existing Carriage Service over the HFC Network,

Customer irrevocably consents to an HFC Installer carrying out any HFC Installation

Activity necessary to supply the relevant service to that Other Customer.

Customer must obtain all valid consents and approvals from each Downstream Service (e)

Provider and End User as may be required to comply with sections 7(c) and 7(d).


(Fibre). It should be read in conjunction with section 9 of the nbn™ Ethernet


8. Battery Backup Service consents

Customer must obtain and retain (or ensure that each Downstream Service Provider (a)

obtains and retains) the Informed Consent of the relevant Contracted End User when

making a selection to either receive or not receive the Battery Backup Service in respect of

a UNI.

Where nbn supplies the Battery Backup Service to Customer, the responsibilities of nbn (b)

and Customer in relation to the battery which supports the Battery Backup Service are:

Responsible party Obligation

nbn Supply and install the First Battery

Notify Customer in accordance with any processes set out in the WBA

Operations Manual if the NTD generates a Battery Missing Alarm or a Replace Battery Alarm

Give to Customer the First Battery Credit in accordance with the Discounts, Credits and Rebates List

Customer Maintain, or arrange for the maintenance of, the First Battery

Supply, install and maintain (or arrange for the supply, installation and maintenance of) all replacement batteries

Comply with nbn's directions, technical specifications and processes

in relation to the maintenance of the First Battery and supply, installation and maintenance of replacement batteries

Notify the Contracted End User of any Battery Missing Alarm or

Replace Battery Alarm notified to Customer by nbn in accordance with the WBA Operations Manual



13

Note: the responsible party is liable for the cost of performing its obligations set out in this section.


(HFC). It should be read in conjunction with clause C15 of the Head Terms.

9. HFC Rollout Planned Outages

Without limiting nbn’s rights to implement a Planned Outage under clause C15 of the Head (a)

Terms, a Planned Outage affecting an nbn™ Ethernet (HFC) Ordered Product may be

carried out by nbn or a third party:

(i) to enable; or

(ii) as a consequence of,

the performance of any work required in relation to the rollout of the HFC Network (HFC

Rollout Planned Outage) in accordance with the WBA Operations Manual.

Clause 15.1(c) of the Head Terms does not apply in respect of HFC Rollout Planned (b)

Outages.

Sections 10 and 11 are Product Terms which apply in connection with nbn™

Ethernet (HFC). Section 11 should be read in conjunction with clause C7 of the

Head Terms.

10. HFC installation options availability

The following HFC installation options are not available, and Customer must not submit a (a)

Connect Order in respect of the following installation options, until the date notified by

nbn:

(i) Customer Professional Installation – HFC;

(ii) End User Installation – HFC (Customer Dispatched); and

(iii) End User Installation – HFC (nbn Dispatched).

nbn will give at least 20 Business Days’ notice to Customer of the date referred to in (b)

section 10(a).

11. Supply Terms for Self-Install Kit – HFC

Subject to section 11(c), Customer must comply, and ensure its Personnel comply, with (a)

any Supply Terms notified by nbn to Customer from time to time in respect of the Self-

Install Kit – HFC.

nbn will: (b)

(i) consult with Customer about the introduction of, or changes to, any proposed

Supply Terms in respect of supply or installation for the Self-Install Kit – HFC in

accordance with the processes set out in clauses F4.10(b) to F4.10(l) of the Head

Terms; and



14

(ii) after the end of the consultation period, provide Customer with at least 60

Business Days’ notice of any Supply Terms in respect of supply or installation

notified under section 11(a).

Any Supply Terms notified under this section 11 in respect of supply or installation will not (c)

introduce any charges unless they are set out in the nbn™ Ethernet Price List or are

otherwise introduced in accordance with Module F of the Head Terms.



15



(FTTB), nbn™ Ethernet (FTTN), and nbn™ Ethernet (HFC). It should be read

in conjunction with clause D1.2 of the Head Terms.

12. Use and disclosure of Confidential Information regarding

nbn™ Ethernet (FTTB), nbn™ Ethernet (FTTN) and nbn™

Ethernet (HFC)

Where nbn is the Recipient of Confidential Information of Customer, nbn may, to the extent

necessary, use and disclose Confidential Information for the purposes of:

pull through activities; and (a)

the installation, maintenance, upgrade, repair, reinstatement or removal of any part of the (b)

FTTB Network, FTTN Network or HFC Network, including:

(i) HFC Installation Activities;

(ii) FTTB/FTTN Installation Activities;

(iii) Jumpering;

(iv) installing Voiceband Continuity; and

(v) investigating and rectifying faults on cables in lead-in conduits,

subject to nbn ensuring that any person to whom a disclosure is made (which may be an Other

Customer) is subject to an obligation to keep the information confidential and use the information

only for the applicable purposes set out above.



16


Section 13 is a Special Term which applies in connection with nbn™ Ethernet. It

should be read in conjunction with clauses E1 and E2 of the Head Terms.

13. CSG and priority assistance in relation to nbn™ Ethernet

13.1 Non-permitted uses of nbn™ Ethernet (Wireless) or nbn™ Ethernet

(Satellite)

Customer must not use, and warrants to nbn that it will not use, nbn™ Ethernet (Wireless) or

nbn™ Ethernet (Satellite), or permit any Downstream Service Provider to use a Customer Product

which relies on nbn™ Ethernet (Wireless) or nbn™ Ethernet (Satellite) as an input, to supply a:

Downstream CSG Service (including standard telephone services that are subject to (a)

customer service guarantees for the purposes of the TCPSS Act); or

Downstream Priority Assistance Service. (b)

13.2 CSG Compensation and liability under the TCPSS Act

nbn is not required to pay CSG Compensation to Customer under this Agreement to the extent

that nbn has already compensated Customer or a Downstream Service Provider (or been found

liable by a court of competent jurisdiction to compensate Customer or a Downstream Service

Provider) for any acts or omissions contributing to the CSG contravention giving rise to that CSG

Compensation by making a payment under section 118A of the TCPSS Act.

13.3 CSG waivers

Customer waives, and must use reasonable endeavours to ensure that any relevant (a)

Downstream Service Provider waives, any right to recover any amount from nbn pursuant

to section 118A of the TCPSS Act in respect of any of the following activities undertaken

under this Agreement or any Prior WBA:

(i) the supply of nbn™ Ethernet (Wireless) or nbn™ Ethernet (Satellite) to Customer;

(ii) each Standard Connection and Migration Connection;

(iii) each Accelerated Connection that is the subject of a Claim for CSG Compensation;

(iv) each End User Fault rectification that is the subject of a Claim for CSG

Compensation; and

(v) each Appointment that is the subject of a Claim for CSG Compensation.

Customer releases, and must use reasonable endeavours to ensure that any relevant (b)

Downstream Service Provider releases, nbn from any current or future Liability in

connection with section 118A of the TCPSS Act in respect of any of the following activities

undertaken under this Agreement or any Prior WBA:

(i) the supply of nbn™ Ethernet (Wireless) or nbn™ Ethernet (Satellite) to Customer;

(ii) each Standard Connection and Migration Connection;



17

(iii) each Accelerated Connection that is the subject of a Claim for CSG Compensation;

(iv) each End User Fault rectification that is the subject of a Claim for CSG

Compensation; and

(v) each Appointment that is the subject of a Claim for CSG Compensation.

Customer waives any right which Customer may have to recover any amount from nbn (c)

pursuant to section 118A of the TCPSS Act in respect of any CSG contravention if a

Downstream Service Provider has recovered any amount from nbn pursuant to section

118A of the TCPSS Act in respect of that CSG contravention.

13.4 Indemnification against CSG related claims

Customer must pay to nbn, on demand, an amount equal to all Losses suffered or incurred (a)

by nbn, any Related Body Corporate of nbn, or their respective Personnel in connection

with any Claim by Customer or Downstream Service Provider brought before, during or

after the Term for any one or more of:

(i) CSG Compensation or amounts under section 118A of the TCPSS Act in respect of

the supply of nbn™ Ethernet (Wireless) or nbn™ Ethernet (Satellite) to Customer;

(ii) CSG Compensation or amounts under section 118A of the TCPSS Act in respect of

any Standard Connection and any Migration Connection;

(iii) amounts under section 118A of the TCPSS Act in respect of any Accelerated

Connection that is the subject of a Claim for CSG Compensation;

(iv) amounts under section 118A of the TCPSS Act in respect of any End User Fault

rectification that is the subject of a Claim for CSG Compensation;

(v) amounts under section 118A of the TCPSS Act in respect of any Appointment that

is the subject of a Claim for CSG Compensation; and

(vi) CSG Compensation or amounts under section 118A of the TCPSS Act caused or

contributed to by any failure by Customer or Downstream Service Provider to take

all reasonable action to avoid or mitigate their liability to pay Primary Damages

under the CSG Standard where nbn may be liable to pay CSG Compensation under

the nbn™ Ethernet Service Levels Schedule or secondary damages under section

118A of the TCPSS Act, including any failure to take any step described in section

18(b) of the nbn™ Ethernet Service Levels Schedule,

under this Agreement or any Prior WBA.

The indemnity in section 13.4(a) is subject to clauses E2.7 and E2.8 of the Head Terms. (b)

The limitations of liability imposed by clause E1.4 of the Head Terms and exclusions of (c)

liability in clause E1.6 of the Head Terms do not apply to any liability of Customer to nbn

under this section 13.4.



18

Sections 14 and 15 are Special Terms which apply in connection with nbn™

Ethernet (FTTB) and nbn™ Ethernet (FTTN). They should be read in conjunction

with clauses E1.7 and E1.8 of the Head Terms.

14. Central Splitter Faults

Notwithstanding clause E1.8(b) of the Head Terms, nbn does not exclude liability for (a)

Losses suffered or incurred by Customer to the extent such Losses are caused or

contributed to by a failure by nbn to comply with its obligations under this Agreement in

relation to a Central Splitter Fault.

For clarity, section 14(a) does not limit or modify any provision of Module E of the Head (b)

Terms except for clause E1.8(b).

15. Exclusions of liability in connection with nbn™ Ethernet

(FTTB) and nbn™ Ethernet (FTTN)

To the extent permitted by law:

nbn excludes all liability for any and all Losses suffered or incurred by Customer to the (a)

extent such Losses are caused or contributed to by:

(i) any act or omission of Customer, Downstream Service Provider or any of their

Related Bodies Corporate or any of their respective Personnel or third party

suppliers, or any End User in the course of:

(A) Jumpering or installing a Central Splitter or Voiceband Continuity; or

(B) moving, removing or altering the nbn™ Network, including pursuant to this

Agreement, any applicable Authorisation to Alter Document or otherwise;

or

(ii) without limiting nbn’s liability:

(A) in respect of the supply of nbn™ Ethernet; or

(B) pursuant to clauses E2.3 or E2.4 of the Head Terms for any act or omission

of nbn, its Related Bodies Corporate or any of their respective Personnel or

third party suppliers in the course of installing Voiceband Continuity,

any fact, matter or circumstance relating to the supply of any Voiceband Service,

regardless of whether or not a Voiceband Service is provided by Customer to a

Downstream Service Provider or End User;

nbn excludes all liability for any and all Losses suffered or incurred by Customer arising (b)

from or in connection with the supply of nbn™ Ethernet (FTTB) or nbn™ Ethernet (FTTN)

to the extent such Losses are caused or contributed to by any network, systems,

equipment or facilities at an MDU Site that are part of any Common Property or otherwise

common to, accessible or used by, or shared between, two or more separately owned or

occupied Premises (but excluding any network, systems, equipment or facilities that are

part of the FTTB Network or the FTTN Network); and

if nbn breaches any condition or warranty in the WBA Operations Manual in respect of the (c)

goods or services it provides in the course of a Professional Splitter Installation then,



19

without limiting clause E1.7 of the Head Terms or nbn’s obligations under this Agreement

in respect of a Central Splitter Fault, nbn’s liability is limited, at its election, to:

(i) (in the case of services) supplying the services again; and

(ii) (in the case of goods) to the replacement of the goods, the supply of equivalent

goods or the repair of the goods.


(HFC). It should be read in conjunction with clauses E1.7 and E1.8 of the Head

Terms.

16. Exclusions of liability in connection with nbn™ Ethernet

(HFC)

To the extent permitted by law, nbn excludes all liability for any and all Losses suffered or

incurred by Customer to the extent such Losses are caused or contributed to by any act or

omission of Customer, its Related Bodies Corporate or any of its or their respective Personnel or

third party suppliers, or any End User:

moving, removing or altering the nbn™ Network, including pursuant to this Agreement, (a)

any applicable Authorisation to Alter Document or otherwise;

in the course of installing any HFC-NTD Connecting Equipment using a Self-Install Kit – (b)

HFC; or

in connection with Customer, Downstream Service Provider or End User being in (c)

possession of a Self-Install Kit – HFC, including pursuant to this Agreement or any Supply

Terms for the Self-Install Kit – HFC.

Section 17 is a Service Term which applies in connection with nbn™ Ethernet

(Fibre), nbn™ Ethernet (FTTB), nbn™ Ethernet (FTTN), nbn™ Ethernet (HFC) and

nbn™ Ethernet (Wireless). It should be read in conjunction with clauses E1.3 to

E1.5 of the Head Terms.

17. Material Service Failure

If an event described in the table below is solely caused by one of the corresponding (a)

causes listed in the table below, nbn must resolve the event within the applicable Service

Restoration Target (measured from the start of the event) set out in the table below.

Event Cause of event Service Restoration Target

90% or more of nbn™ Ethernet ordered

products supplied by nbn to all customers from a single POI are simultaneously subject to service faults for at least 24 hours

Component Failure 3 Business Days

General Failure 20 Business Days

90% or more of nbn™ Ethernet ordered Component Failure 3 Business Days



20

products supplied by means of the Fibre Network by nbn to all customers across all CSAs are simultaneously subject to service faults for at least 24 hours



products supplied by means of the FTTB Network and FTTN Network (considered

together) by nbn to all customers across all CSAs are simultaneously subject to service faults for at least 24 hours




products supplied by means of the HFC Network by nbn to all customers across all

CSAs are simultaneously subject to service faults for at least 24 hours




products supplied by means of the Wireless

Network by nbn to all customers across all CSAs are simultaneously subject to service faults for at least 24 hours



Subject to sections 17(c) to 17(e), if nbn fails to comply with section 17(a) in respect of (b)

an event described in that section 17(a), that event will constitute a Material Service

Failure which:

(i) starts at the end of the applicable Service Restoration Target; and

(ii) ends on the date it is resolved as described in section 17(c).

For the purposes of this section 17, an event described in section 17(a) (whether or not (c)

that event ultimately constitutes a Material Service Failure) will be considered resolved on

the date nbn determines, acting reasonably, that either:

(i) 90% of the relevant service faults have been rectified; or

(ii) a substantial portion of the relevant service faults have been rectified, taking into

account any factors nbn considers to be relevant, which may include the following:

(A) the percentage of relevant ordered products that are ordinarily affected by

a service fault at a given time (in the absence of a Material Service

Failure);

(B) any failure by Customer or an Other Customer to provide reasonable

assistance to nbn in resolving the service faults;

(C) the level of impact on Customer and Other Customers of the remaining

service faults; and

(D) the fact that the resolution of some Material Service Failures can require

some service faults to be rectified after the resolution of the Material

Service Failure itself, as a separate set of activities and measures.

For the purposes of this section 17 only, a reference to an ordered product does not (d)

include any nbn™ Ethernet (Satellite) ordered product.

An event will not constitute a Material Service Failure if: (e)



21

(i) the event is caused or contributed to by:

(A) any cause that is not listed in section 17(a);

(B) a Cyber Attack;

(C) a failure of any part of the nbn™ Network, other than a Type 2 Facility,

that is owned, operated or controlled by Customer or a third party; or

(D) a Force Majeure Event; or

(ii) to remedy that event, nbn determines that it needs to obtain equipment that is

not reasonably available for purchase by nbn in Australia.



22



(FTTB), nbn™ Ethernet (FTTN) and nbn™ Ethernet (HFC). It should be read

in conjunction with clause F4.6 of the Head Terms.

18. Changes to withdraw nbn™ Ethernet (FTTB), nbn™

Ethernet (FTTN) or nbn™ Ethernet (HFC)

18.1 Withdrawal

nbn may change any part of this nbn™ Ethernet Product Module to withdraw from supply the

whole of, or any part of, nbn™ Ethernet (FTTB), nbn™ Ethernet (FTTN) or nbn™ Ethernet (HFC) if

no SAU provision applies in respect of the withdrawal:

by giving Customer at least: (a)

(i) 24 months’ written notice of its intention to withdraw a Product, Product

Component or access technology;

(ii) subject to section 18.1(a)(iii), 12 months’ written notice of its intention to

withdraw a Product Feature; and

(iii) 24 months’ written notice of its intention to withdraw a Product Feature if

withdrawal will have a material adverse effect on the functionality or performance

of a Product, Product Component or access technology with which the Product

Feature is associated; or

by giving Customer as much notice as is feasible in the circumstances if nbn's contractual (b)

rights to access, use, modify, disconnect or reconnect any relevant part of the Other

Copper Network, the HFC Network or the Other HFC Network are varied or terminated such

that nbn cannot continue to install Voiceband Continuity or supply the Product, Product

Component or Product Feature in accordance with this Agreement.

18.2 Transition

If nbn issues a notice pursuant to section 18.1(a) to withdraw a Product from supply, nbn will

notify the Customer of the transitional arrangements that nbn may put in place (if any) to migrate

Customer from the relevant Product to an alternative Product, including:

the proposed alternative Product; (a)

the proposed timeframe for migration to that alternative Product; (b)

the proposed testing arrangements for the alternative Product; and (c)

the details of any proposed trials or transition processes for the alternative Product or, if (d)

nbn will not offer an alternative Product, nbn’s reasons for not doing so.



23

Section 19 is a Special Term which applies in connection with nbn™ Ethernet. It

should be read in conjunction with clause F5.1 of the Head Terms.

19. Immediate remedies

nbn may immediately impose an Ordering Freeze, Service Reduction or Suspend an Ordered

Product or the relevant part of an nbn™ Ethernet Ordered Product (including any processes in or

activities contemplated by the WBA Operations Manual associated with such supply or proposed

supply) if nbn reasonably considers that:

continued supply, acquisition or use of the Ordered Product or the relevant processes in, or (a)

activities contemplated by, the WBA Operations Manual are likely to prejudice the integrity

of, or result in the deterioration of, the operation or performance of any other Carriage

Service supplied by Customer or any third party, in which case nbn will, if it is obliged to

undertake Interference Mitigation, do so as soon as reasonably practicable in the

circumstances; or

any VDSL2 Equipment is likely to prejudice the integrity of, or result in the deterioration of, (b)

the operation or performance of the FTTB Network or the FTTN Network.


(FTTB) and nbn™ Ethernet (FTTN). It should be read in conjunction with clause

E1.9 of the Head Terms.

20. nbn’s Central Splitter obligations

Without limiting clause E1.9 of the Head Terms, Customer will not be in Default of an obligation

under this Agreement in connection with Customer Equipment, Downstream Service Provider

Equipment or End User Equipment (including pursuant to clauses C5.3(a), C8 and E4(b) of the

Head Terms) to the extent that Customer's failure or inability to comply with the obligation is

caused by:

nbn's Default in connection with its installation of a Central Splitter; or (a)

a Central Splitter Fault. (b)


(Fibre), nbn™ Ethernet (FTTB) and nbn™ Ethernet (FTTN). It should be read

in conjunction with clause F6 of the Head Terms.

21. Defaults in relation to Accelerated Connections

Customer will be in Material Default for the purposes of paragraph (a)(ii) of the definition of

Material Default if, in respect of 5 per cent or more of all End User Connections in any rolling 3

month period, Customer submits Product Order Forms specifying an Accelerated Connection for

Premises which do not qualify for an Accelerated Connection.



24


This document does not contain any Dispute Management terms which are specific to the nbn™

Ethernet Product and additional to module G of the Head Terms.



25


This document does not contain any Special Terms or Product Terms of a general nature which are

specific to the nbn™ Ethernet Product.



26



(Fibre). It should be read in conjunction with sections 11.2 and 12.2 of the nbn™


22. Serviceability information about Non-Addressable Objects

nbn does not represent or warrant that Customer will be able to supply Customer Products (or

support the supply of Downstream Products) to any Non-Addressable Object at a Multi-Premises

Site, notwithstanding that a Site Qualification Enquiry indicates that the Non-Addressable Object is

Serviceable.

Section 23 is a Product Term which applies in connection with nbn™ Ethernet.

23. Estimated Speeds of Ordered Products

Any Estimated Speed provided by nbn as part of Site Qualification Information is an (a)

indicative estimate only and nbn does not represent or warrant that the Estimated Speed

is complete or error-free.

Customer must not rely on any Estimated Speed provided by nbn as part of Site (b)

Qualification Information as an accurate measure of the Line Rate or Information Rate that

might actually be experienced at the UNI used to serve a Premises.

If Customer makes representations to third parties about the speeds which may be (c)

achieved by Customer Products, Customer must not expressly or impliedly represent that

the Estimated Speed constitutes a representation by nbn about the speeds which might

actually be experienced by Downstream Service Providers or End Users.

Section 24 is a Special Term which applies in connection with nbn™ Ethernet.

24. Standard Installations and Non Standard Installations

24.1 Standard Installations

Subject to section 24.2, an Installation in respect of a Premises will be a Standard Installation if

each of the following conditions is satisfied:

all Connecting Equipment in respect of that Premises: (a)

(i) can be installed during a single Appointment (where the WBA Operations Manual

specifies that an Appointment is required); and

(ii) can be installed and activated during Standard Hours;

nbn (or the Installer): (b)

(i) has been provided with necessary rights of access to the Premises and any other

property as required under this Agreement; and



27

(ii) is given access to the MDF, Common Property and the Premises, as required by

nbn,

during the Appointment (where the WBA Operations Manual specifies that an Appointment

is required), to complete the installation of the Connecting Equipment (including any

necessary inspection or related works);

with respect to a Premises to which nbn will supply nbn™ Ethernet (Fibre): (c)

(i) no more than one Drop Fibre, one PCD, one Connecting Fibre and one NTD and,

where applicable, the First Battery for the Power Supply with Battery Backup and

one fibre wall outlet needs to be installed;

(ii) if a Drop Fibre needs to be installed, it:

(A) is only required from the NAP to the PCD;

(B) can be installed at the Premises:

(1) through an existing lead-in conduit;

(2) through a new lead-in conduit; or

(3) aerially; and

(C) needs to be no more than 60 metres in length, measured by the cable run

distance between:

(1) the property boundary point that is nearest to the location of both

the PCD and NAP; and

(2) the location of that PCD;

(iii) if a PCD needs to be installed, it can be installed on the exterior of the Building at

which the Premises is located;

(iv) the Connecting Fibre needs to be no more than 40 metres in length, measured by

the cable run distance between the PCD and the location of the NTD;

(v) the NTD and an associated Power Supply Unit can be attached to the interior side

of a wall of the Premises, at a location agreed between the End User and nbn (or

the Installer) which has a 240 volt power source which is:

(A) within a distance that will allow a direct connection to the indoor

component of the NTD; and

(B) available to supply electricity to the NTD and an associated Power Supply

Unit; and

(vi) the NTD requires:

(A) a cable which is no more than 1.8 metres from the 240 volt power source

to the Power Supply Unit; and

(B) a cable which is no more than 3 metres from the Power Supply Unit to the

NTD;

with respect to a Premises to which nbn will supply nbn™ Ethernet (FTTB), no more than (d)

one Jumper Cable needs to be installed between the nbn™ Side MDF and the Customer

Side MDF;



28

with respect to a Premises to which nbn will supply nbn™ Ethernet (FTTN), which is at an (e)

MDU Site, no more than one Jumper Cable needs to be installed between the nbn™ Side

MDF and the Customer Side MDF;

with respect to a Premises to which nbn will supply nbn™ Ethernet (FTTN) which is not at (f)

an MDU Site:

(i) no more than one Lead-In Cable, one PCD, one Copper Connecting Cable, and one

Telecommunications Outlet or Passive NTD need to be installed;

(ii) if a Lead-In Cable needs to be installed, it:

(A) is only required from the network connection point to the PCD which serves

the Premises;




(3) aerially; and


distance between:

(1) the property boundary point that is nearest to the location of the

network connection point; and

(2) the location of the PCD or building entry point;


which the Premises is located; and

(iv) the Copper Connecting Cable needs to be no more than 40 metres in length

measured by the cable run distance between the PCD or building entry point, and

the location of the nbn™ Network Boundary;

with respect to a Premises to which nbn will supply nbn™ Ethernet (Wireless): (g)

(i) no more than one NTD indoor component, one NTD outdoor component and one

connecting cable between the indoor and outdoor units of the NTD need to be

installed;

(ii) if an NTD outdoor component needs to be installed, it can be installed in a location

where the cable run distance between the indoor and outdoor units of the NTD is

no more than 30 metres in length; and

(iii) the NTD indoor component and an associated Power Supply Unit can be attached

to the interior side of a wall of the Premises, at a location agreed between the End

User and nbn (or the Installer) which has a 240 volt power source which is:

(A) within a distance that will allow a direct connection to the indoor


(B) available to supply electricity to the NTD and an associated Power Supply

Unit;

with respect to a Premises to which nbn will supply nbn™ Ethernet (Satellite): (h)



29

(i) no more than one NTD indoor component, one NTD outdoor component, one

mount and up to two connecting cables (as required) between the indoor and

outdoor units of the NTD and, where applicable, one additional Power Supply Unit

(Standard) and one power converter need to be installed;

(ii) if an NTD outdoor component needs to be installed, it can be installed in a location

where the cable run distance between the indoor and outdoor units of the NTD is

no more than 50 metres in length; and

(iii) the NTD indoor component and any associated Power Supply Unit can be attached


User and nbn (or the Installer) which:

(A) if the AC Power Supply Unit is installed, has a 240 volt power source which

is:

(1) within a distance that will allow a direct connection to the indoor


(2) available to supply electricity to the NTD and any associated Power

Supply Unit; or

(B) if the DC Power Supply Unit is installed, has a power source which:

(1) complies with any requirements notified by nbn from time to time;

(2) is within a distance that will allow a direct connection to the indoor


(3) is available to supply electricity to the NTD and any associated

Power Supply Unit;

with respect to a Premises to which nbn will supply nbn™ Ethernet (HFC), subject to (i)

section 24.1(j):

(i) no more than one set of each of the HFC Wall Outlet Connecting Equipment and

the HFC-NTD Connecting Equipment need to be installed;

(ii) if a Lead-In Cable needs to be installed, it:

(A) is only required from the HFC Tap to the PCD which serves the Premises;




(3) aerially; and


distance between:

(1) the property boundary point that is nearest to the location of the

network connection point; and

(2) the location of the PCD or building entry point;


which the Premises is located;



30

(iv) the HFC Connecting Cable needs to be no more than 40 metres in length measured

by the cable run distance between the PCD or building entry point, and the location

of the first HFC Wall Outlet; and

(v) a functioning HFC Wall Outlet is in place or a new HFC Wall Outlet can be attached


User and nbn (or the Installer) which has a 240 volt power source which is:

(A) within a distance of the HFC Wall Outlet that will allow direct connection to

the HFC-NTD;

(B) available to supply electricity to the HFC-NTD and its associated Power

Supply (Standard); and

(C) available to supply electricity to the HFC Premises Amplifier Power Supply

(if installed); and

for a Service Class 23 Premises, the HFC-NTD Connecting Equipment is installed by (j)

End User Installation – HFC (nbn Dispatched) only.

24.2 Non Standard Installations

Notwithstanding anything in section 24.1, an Installation in respect of a Premises will be a Non

Standard Installation if nbn (or the Installer) determines, acting reasonably, that the

Installation is not a “standard installation” having regard to all of the following:

generally accepted industry practices and any applicable industry guidelines, policies, laws, (a)

regulations or directions;

the level of complexity and difficulty associated with the Installation; (b)

the uniqueness of the circumstances associated with the Installation; (c)

the presence of obstacles, dangers or other safety concerns during the time of Installation; (d)

in a Multi-Premises Site, where the requirements of a Centralised Deployment location (e)

introduces complexity, uniqueness, obstacles, dangers or other safety concerns;

in a Multi-Premises Site, where the Installation is unable to occur during Standard Hours or (f)

a third party (e.g. a building manager or owner) imposes other procedural or other

constraints;

for nbn™ Ethernet (Fibre), whether the Connecting Fibre is more than 40 metres in length (g)

measured by the cable run distance between the PCD and the location of the NTD;

for nbn™ Ethernet (FTTN), whether the Copper Connecting Cable is more than 40 metres (h)

in length measured by the cable run distance between the PCD or building entry point, and


for nbn™ Ethernet (HFC), whether the HFC Connecting Cable is more than 40 metres in (i)

length measured by the cable run distance between the PCD or building entry point, and


for nbn™ Ethernet (Wireless), whether the cable run distance between the indoor and (j)

outdoor units of the NTD is more than 30 metres in length; and

for nbn™ Ethernet (Satellite), whether: (k)

(i) the Installation will occur in a Limited Access Area;



31

(ii) the Installation requires special mounting or HSE arrangements; and

(iii) the cable run distance between the indoor and outdoor units of the NTD is more

than 50 metres in length.

24.3 Exclusions from Standard Installations

In addition to any limitations in sections 24.1 and 24.2 regarding what Installations will be (a)

Standard Installations, the following activities will not form part of any Standard

Installation even if nbn agrees to perform such activities at the same time as a Standard

Installation:

(i) a Professional Splitter Installation;

(ii) installing or reconfiguring in-building wiring from the nbn™ Network Boundary to

the Telecommunications Outlet (where applicable);

(iii) extending or altering a serviceable pre-existing Lead-In Cable or Copper

Connecting Cable within a Premises (regardless of the length of the Lead-In Cable

or Copper Connecting Cable);

(iv) for nbn™ Ethernet (FTTB) and nbn™ Ethernet (FTTN), the provision of any

infrastructure beyond the Customer Side MDF;

(v) for nbn™ Ethernet (FTTB), any trenching in order to provide services to an

individual Premises;

(vi) for nbn™ Ethernet (FTTN), where a new Lead-In Cable is required, any trenching

and conduit or the erection of poles, including clearing, digging and re-instatement

of land between the property entry point and the building entry point; and

(vii) for nbn™ Ethernet (HFC), where a new HFC Lead-In Cable is required, any

trenching and conduit or the erection of poles, including clearing, digging and re-

instatement of land between the property entry point and the building entry point

(HFC Trenching Works).

Without limiting nbn’s obligations under this Agreement, pursuant to clause E4 of the (b)

Head Terms, nbn will not be responsible for any of the activities described in sections

24.3(a)(i) to 24.3(a)(iv).

nbn will not be responsible for any of the activities described in sections 24.3(a)(v) to (c)

24.3(a)(vii), except that until the Expiry Date, nbn will undertake HFC Trenching Works as

part of an Initial Standard Installation or an Initial Non Standard Installation (as the case

may be).



25. Installation of cables and splitters for FTTB and FTTN

25.1 Installation of Voiceband Continuity by Customer

Customer: (a)

(i) may install Voiceband Continuity as contractor to nbn subject to authorisation by

nbn under the WBA Operations Manual; and



32

(ii) will not, by reason of conducting such activities, be Personnel of nbn for the

purposes of this Agreement.

On and from the time at which any Jumper Cable or Voiceband Continuity Cable is installed (b)

by Customer, title to any such cable transfers from Customer to nbn free of any “Security

Interest” (as that term is defined in the Personal Property Securities Act 2009 (Cth)).

25.2 Professional Splitter Installation

Any Central Splitter supplied by nbn is sold and supplied to Customer by nbn under this (a)

Agreement for the purpose of Customer re-supplying that equipment to the owner of any

Common Property or Premises where the Central Splitter will be installed.

Title and risk in any Central Splitter supplied by nbn will pass from nbn to Customer (b)

immediately upon completion of the Professional Splitter Installation.

Customer must use reasonable endeavours to do all of the following: (c)

(i) transfer title in the Central Splitter to its Downstream Service Provider or

Contracted End User (as applicable);

(ii) ensure that any Downstream Service Provider transfers title in the Central Splitter

to the Contracted End User; and

(iii) ensure that the Contracted End User uses reasonable endeavours to transfer title

in the Central Splitter to the owner of the Common Property or Premises where the

Central Splitter is installed.

Any Central Splitter supplied and sold by nbn to Customer is not nbn™ Equipment and (d)

does not comprise part of any nbn™ Network.



26. Voiceband Continuity and Non-Voiceband Service

transition

26.1 Voiceband Continuity

If Customer:

orders Voiceband Continuity, Customer will be deemed to have notified nbn that Customer (a)

or another retail service provider requires use of the voiceband spectrum (100Hz to 4kHz)

in connection with the Voiceband Continuity Cable; and

orders Voiceband Continuity for the continued supply of a Voiceband Service by another (b)

retail service provider, neither Customer nor nbn is responsible for the continued supply of

that Voiceband Service.

26.2 Non-Voiceband Service transition

Customer acknowledges that:

an Ordered Product and a Non-Voiceband Service cannot be supplied simultaneously on (a)

the same Line in respect of a Premises served by the FTTB Network or FTTN Network; and



33

the supply of an Ordered Product to a Premises served by the FTTB Network or FTTN (b)

Network will result in the disconnection of any Non-Voiceband Service supplied to that

Premises on the Line on which that Ordered Product is supplied.


(Fibre).

27. UNI-V parameters and requirements

Customer must ensure that, for any UNI-V it acquires, the UNI-V parameters are (a)

configured in accordance with any requirements notified by nbn from time to time and

certified through On-boarding.

Customer must not, without the prior written approval of nbn, modify the configuration (b)

(including the configuration dial-plan), or process for downloading the configuration, of the

UNI-V parameters from those certified through On-boarding.

Customer must ensure that Customer Personnel and End Users only connect cabling and (c)

equipment to the UNI-V in accordance with any requirements in the Network Interface

Specifications - UNI-V.



28. VDSL2 Equipment compatibility and registration

Customer may register VDSL2 Equipment to be used with nbn™ Ethernet (FTTB) and (a)

nbn™ Ethernet (FTTN) in accordance with the process set out in section 5.4.2 of the WBA

Operations Manual.

Note: nbn encourages the registration of VDSL2 Equipment.

nbn will only investigate and repair any faults associated with services that utilise (b)

unregistered VDSL2 Equipment to the extent required under the WBA Operations Manual.

Note: Charges may apply in relation to activities described in section 28(b), as set out in the WBA

Operations Manual and nbn™ Ethernet Price List.

If nbn considers, acting reasonably, that specific VDSL2 Equipment (including any model (c)

or firmware version) is causing, or is likely to cause, any detriment to any Carriage Service

supplied by nbn or any third party, nbn may exercise one or more of the rights set out in

section 5.4.2 of the WBA Operations Manual.


(Satellite).

29. Satellite Test Service

29.1 First Satellite Test Service

In respect of the first Satellite Test Service supplied to Customer:



34

notwithstanding any provision of the nbn™ Ethernet Price List: (a)

(i) no recurring Charge will apply for the supply of the AVC TC-1 or AVC TC-4 Product

Component or any associated UNI Product Component of that Satellite Test

Service; and

(ii) no Charge will apply for the Installation of the Connecting Equipment for that

Satellite Test Service, provided the Installation is a Standard Installation;

the provisions of the nbn™ Ethernet Fair Use Policy do not apply to any AVC Product (b)

Component of that Satellite Test Service, unless use of such AVC Product Component

contributes to an Adverse Network Impact or nbn considers that use of the AVC Product

Component may contribute to an Adverse Network Impact; and

notwithstanding any provision of the nbn™ Ethernet Service Levels Schedule, no supply or (c)

non-supply of that Satellite Test Service, or performance or non-performance of any

Activity required or performed in connection with the Satellite Test Service will be subject

to, or contribute to, any Service Level, Operational Target or Performance Objective.

29.2 Subsequent Satellite Test Service

In respect of the second and subsequent Satellite Test Services supplied to Customer:

notwithstanding any provision of the nbn™ Ethernet Price List, no Charge will apply for the (a)

Installation of the Connecting Equipment for that Satellite Test Service, provided the

Installation comprises a Standard Installation at a Premises that is within the footprint of

the Satellite Network; and

except as set out in section 29.2(a), all provisions of this Agreement which apply in (b)

connection with an nbn™ Ethernet (Satellite) Ordered Product apply in connection with

that Satellite Test Service.

Sections 30 and 31 are Product Terms which apply in connection with nbn™

Ethernet (Fibre), nbn™ Ethernet (FTTB), nbn™ Ethernet (FTTN) and nbn™

Ethernet (HFC). They should be read in conjunction with section 10.1 of the

nbn™ Ethernet Product Description.

30. Priority Assistance

Customer must not submit any Priority Assistance Transaction unless Customer has (a)

demonstrated to nbn’s satisfaction, acting reasonably, that:

(i) Customer or one or more of its Downstream Service Providers is subject to a

Carrier licence condition requiring it to offer Downstream Priority Assistance

Services; or

(ii) Customer, or one or more of its Downstream Service Providers, complies with

Industry Code ACIF C609:2007 (Priority Assistance for Life Threatening Medical

Conditions).

If nbn, acting reasonably, considers at any time that Customer or a relevant Downstream (b)

Service Provider no longer fulfils the conditions described in sections 30(a)(i) or 30(a)(ii):

(i) nbn will consult with Customer; and



35

(ii) if nbn considers, acting reasonably and following consultation, that Customer or

the relevant Downstream Service Provider (as the case may be) does not fulfil the

conditions described in sections 30(a)(i) or 30(a)(ii):

(A) Customer must not submit any Priority Assistance Transactions; and

(B) if Customer submits any Priority Assistance Transaction in breach of

section 30(b)(ii)(A), nbn may Reject it, Cancel it or perform it as if it had

not been submitted as a Priority Assistance Transaction.

In respect of each Priority Assistance Transaction in respect of an Ordered Product, (c)

Customer warrants that:

(i) the relevant Contracted End User has advised Customer or Downstream Service

Provider that the Contracted End User is eligible for Priority Assistance at the time

Customer submits the Priority Assistance Transaction; and

(ii) Customer is not aware that the relevant Contracted End User is ineligible for

Priority Assistance at the time that it submits the Priority Assistance Transaction.

Customer must not use, and warrants to nbn that it will not use, the Enhanced Fault (d)

Rectification Service where Customer or any Downstream Service Provider uses a

Customer Product or Downstream Product as an input to provide Priority Assistance, or

otherwise in connection with, a Downstream Priority Assistance Service.

If Customer submits any Priority Assistance Transaction in breach of section 30(d), nbn (e)

may Reject it, Cancel it or perform it as if it had not been submitted as a Priority

Assistance Transaction.

31. Priority Assistance and Accelerated Connection audit rights

On request by nbn, Customer must conduct or permit nbn to conduct (as applicable), an (a)

audit of either or both of:

(i) Downstream Priority Assistance Services where nbn considers, acting reasonably,

that there is a breach of a warranty given by Customer under section 30(c); and

(ii) records, materials, documents and correspondence that Customer is required to

maintain and retain regarding End User Connections and Modify Orders under

sections 1.3(a) and 12.6(a) of the nbn™ Ethernet Service Levels Schedule

respectively.

If nbn conducts an audit under section 31(a), Customer must cooperate with nbn to assist (b)

nbn in conducting that audit.

Section 32 is a Product Term which applies in connection with nbn™ Ethernet.

32. Hand-back obligations

Within 4 weeks after the commencement of supply by nbn to Customer of each Access (a)

Component, Customer must start providing a Customer Product to which that Access

Component is an input.

Customer must place a disconnection order for each Access Component as soon as (b)

practicable after it has ceased, or proposes to cease, supplying a Customer Product to

which that Access Component is an input, for a continuous period of more than 4 weeks.



36

If Customer fails to comply with sections 32(a) or 32(b), nbn may disconnect each (c)

relevant Access Component (including any associated Multicast AVC) in accordance with

clause F9.2(a)(v) of the Head Terms, by giving 5 Business Days' notice to Customer.

Section 33 is a Product Term which applies in connection with nbn™ Ethernet (HFC).

33. Disconnection if HFC-NTD moved

nbn may disconnect an nbn™ Ethernet (HFC) Ordered Product supplied to a Premises if the HFC-

NTD which nbn is using to supply that nbn™ Ethernet (HFC) Ordered Product is registered by nbn

for use at a different Premises.


(Satellite).

34. Public Interest Premises

Customer may request that nbn waive, at its discretion, one or more obligations under: (a)

(i) section 4.4(a)(iv), 4.5(a) or 4.5(d) of the nbn™ Ethernet Fair Use Policy; or

(ii) section 3.7(a) or 3.7(b) of the nbn™ Ethernet Product Description,

in respect of a Public Interest Premises (in whole or in part).

If nbn agrees to waive any of Customer's obligations in response to a request under (b)

section 34(a), nbn will provide written notice to Customer setting out:

(i) the extent to which nbn waives Customer's obligations; and

(ii) any conditions of such waiver.

Except as set out in a written notice from nbn under section 34(b), Customer must comply (c)

with all obligations under the nbn™ Ethernet Fair Use Policy and the nbn™ Ethernet

Product Description, including in respect of all Public Interest Premises.

Fair Use Policy nbn™ Ethernet Product Module




SFAA – Wholesale Broadband Agreement – Fair Use Policy - nbn™ Ethernet Product Module

2

Fair Use Policy nbn™ Ethernet Product Module




Copyright






Disclaimer







developments.

Environment



3

Section 1 sets out the purpose and objectives of this nbn™ Ethernet Fair Use Policy.

1. Purpose and objectives

(a) The purpose of this nbn™ Ethernet Fair Use Policy is to support the consistent supply of

relevant products to all nbn customers and ultimately to End Users as expected by both

parties as at the Execution Date, recognising that the nbn™ Infrastructure is a shared

resource and the activities of one person can detrimentally affect the use of the nbn™

Infrastructure by another person.

(b) The objectives that this nbn™ Ethernet Fair Use Policy aims to meet are as follows:

(i) avoid adverse impacts on the quality or reliability of the nbn™ Infrastructure by

ensuring that Customer does not use, or permit others to use, nbn's products or

services in an excessive or unreasonable manner; and

(ii) permit use of the nbn™ Infrastructure and nbn™ Ethernet in accordance with the

relevant terms of the WBA.

Section 2 sets out the application of this nbn™ Ethernet Fair Use Policy.

2. Application

This nbn™ Ethernet Fair Use Policy applies to Customer’s use of the nbn™ Infrastructure and

nbn™ Ethernet. This document forms part of the nbn™ Ethernet Product Module.

Section 3 sets out what the AVC TC-4 has been designed for.

3. Fair use

3.1 nbn™ Ethernet Product design

nbn and Customer agree that the AVC TC-4:

(a) has been designed for use as an input to the supply of mass market retail broadband

services for use within a single Premises; and

(b) is supplied to Customer using shared network resources over which nbn supplies other

products and services to Customer and Other Customers.

3.2 Allowed devices and plans

Except as set out in sections 4.3, 4.5, and 4.6, sections 3 and 4 are not intended to limit:

(a) the types or ranges of plans for mass market retail broadband services and broadcast type

services offered by Customer or any Downstream Service Providers that rely on AVC TC-4

as an input; or

(b) the types of networking devices (including routers, gateways and femtocells) that may be

offered by Customer or any Downstream Service Providers in connection with any mass

market retail broadband services which rely on AVC TC-4 as an input,

provided that:

(c) such plans and networking devices are intended to be used by End Users for residential,

business or education purposes within a single Premises only; and


4

(d) without limiting the foregoing, the traffic volumes being managed or handled by the

networking device do not exceed the traffic volumes that would reasonably be expected to

be managed or handled by a networking device when used for residential, business or

education purposes within a single Premises only.

Section 4 sets out the meaning of Unfair Use and Customer obligations in relation to use of nbn™

Infrastructure and nbn™ Ethernet.

4. Unfair Use

4.1 Obligations of Customers, Downstream Service Providers and Contracted

End Users

(a) Customer must not, and must ensure its Personnel do not, engage in Unfair Use.

(b) Customer must ensure that the contracts it enters into with Downstream Service Providers

and Contracted End Users contain valid and enforceable provisions which:

(i) prohibit Downstream Service Providers and End Users from engaging in Unfair Use;

and

(ii) entitle Customer to take steps to stop and/or prevent that Unfair Use (whether by

way of disconnection or deactivation of equipment or suspension of the supply of

the Customer Product or otherwise).

4.2 Meaning of Unfair Use

In this nbn™ Ethernet Fair Use Policy, Unfair Use means use of the nbn™ Infrastructure that:

(a) is expressly prohibited, exceeds an express limitation, or is expressly described as Unfair

Use in sections 4.3 to 4.6; or

(b) creates a risk to:

(i) the integrity of the nbn™ Infrastructure;

(ii) the integrity of the network, systems, equipment or facilities of Customer or any

Other Customer used in connection with the nbn™ Network or at the National Test

Facility;

(iii) the quality of any product or service supplied by nbn to Customer or any Other

Customer; or

(iv) the health or safety of any person.

Examples of conduct that may constitute Unfair Use include:

1. use of the nbn™ Infrastructure in a way that causes or may cause interference,

disruption, congestion or, more generally, sub-optimal network performance; and

2. undertaking (or attempting to undertake) any of the following activities without

authorisation:

(a) disabling, disrupting or interfering with the regular working of any service or

network, including, without limitation, via means of overloading it, denial of service

attacks or flooding a network;

(b) probing, scanning or testing the vulnerability of a system or network; or

(c) breaching the security or authentication measures for a service or network.


5

4.3 Unfair Use of AVC TC-4

(a) Customer must not use AVC TC-4, or permit a Downstream Service Provider or Contracted

End User to use a Customer Product or Downstream Product that relies on an AVC TC-4 as

an input:

(i) to support substantial carrier or service provider data aggregation applications

(including as backhaul for mobile base stations, backhaul for Public HetNet access

points and multiplexed access systems and/or networks) that result in substantial

and continuous network throughput;

(ii) to support connections for the purpose of providing or enabling carrier or service

provider interconnection; or

(iii) in any other way which nbn considers, acting reasonably, to be inappropriate or

excessive, as notified by nbn to Customer from time to time.

(b) Any use by:

(i) Customer of AVC TC-4 for the purpose of supplying broadband services to

Premises other than to the Premises in respect of which the relevant Ordered

Product has been ordered (including for the purpose of supplying broadband

services to multiple Premises within Multi-Premises Sites), constitutes Unfair Use

by the Customer; and

(ii) a Downstream Service Provider or Contracted End User of a Customer Product or

Downstream Product that relies on AVC TC-4, for the purpose stated in section

4.3(b)(i), constitutes Unfair Use by the Downstream Service Provider or Contracted

End User (as the case may be).

Example: A building manager for a multi-tenancy office building (where each business’ office is a

different addressable location) seeks to use a single nbn™ Ethernet-based Customer Product to

provide a building-wide Wi-Fi system. The building manager would not be entitled to use the Customer

Product to satisfy the broadband needs of each of the different tenants in the building within their

tenancies.

4.4 Unfair Use regarding the Satellite Network

(a) Each of the following uses of the nbn™ Infrastructure in connection with nbn™ Ethernet

(Satellite) constitute Unfair Use:

(i) modifying AVCs to change the associated CVC with unreasonable frequency or in

unreasonable volumes (as determined by nbn, acting reasonably);

(ii) offering Customer Products, or permitting the offer of Downstream Products, with

features which contribute, to an unreasonable degree, to nbn deprioritising data

transfers or reducing data transfer rates under section 4.5 of this nbn™ Ethernet

Fair Use Policy or section 3.7(d) of the nbn™ Ethernet Product Description (as

determined by nbn acting reasonably);

Note: Features of Customer Products or Downstream Products that may result in a contravention of

section 4.4(a)(ii) include large base download or upload allowances, ‘bonus’ or ‘top-up’ data, and data

offered on a shaped basis after a usage cap has been reached.

(iii) unreasonably failing to enforce provisions in contracts entered into with

Downstream Service Providers and Contracted End Users (as determined by nbn,

acting reasonably) with the effect that nbn deprioritises data transfers or reduces

data transfer rates under section 4.5;


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(iv) bonding, or knowingly permitting the bonding of, UNIs, even if nbn is supplying

only one of the UNIs to Customer and the other UNI(s) to an Other Customer; and

Note: Section 4.4(a)(iv) does not apply in respect of Public Interest Premises to the extent that nbn

waives this obligation under section 34 of the nbn™ Ethernet Product Terms.

(v) disconnecting and activating AVCs in respect of a Premises with the effect or

potential effect of bypassing nbn’s deprioritisation of data transfers or reduction of

data transfer rates under section 4.5 of this nbn™ Ethernet Fair Use Policy or

section 3.7(d) of the nbn™ Ethernet Product Description.

(b) nbn may immediately disconnect or discontinue (in whole or in part) any Ordered Product

in response to Unfair Use under section 4.4(a)(iv) in accordance with clause F9.2(a)(v) of

the Head Terms by giving 5 Business Days’ notice to Customer.

4.5 Additional Fair Use thresholds for nbn™ Ethernet (Satellite)

(a) Without limiting section 4.3, Customer must limit usage of each nbn™ Ethernet (Satellite)

AVC TC-4 as follows:

Associated CVC Class

Download usage

averaged across

AVCs during Peak Periods

(GB)

Upload usage

averaged across

AVCs during Peak Periods

(GB)

Maximum usage

by each AVC

during Peak Periods (GB)

Maximum usage

by each AVC in total (GB)

0 45 5 150 300

1 50 6 200 300

2 55 7 300 300

Note:

All usage figures are calculated weekly, based on data transfers over the preceding four week period.

Average usage across AVCs is calculated based on (1) all AVCs associated with each CVC and (2) all AVCs

associated with each CVC Class on each Beam.

Maximum usage by each AVC includes both upload and download usage. Maximum usage by each AVC in

total is calculated based on data transfers in both Peak Periods and Off Peak Periods.

Usage is measured based on Layer 2 frames calculated in accordance with section 2.2.2.1 of the nbn™

Ethernet Product Technical Specification, section 2.1 of the Network Interface Specification – AVC and

section 2.1 of the Network Interface Specification – CVC.

Section 4.5(a) does not apply in respect of Public Interest Premises to the extent that nbn waives any

obligation in section 4.5(a) under section 34 of the nbn™ Ethernet Product Terms.

(b) If Customer fails to enforce any limitation in section 4.5(a), nbn may (without limiting any

rights that nbn may have in relation to such failure under section 4.5(c) or the Head

Terms):

(i) deprioritise data transfers of any AVC or CVC contributing to the failure; and

(ii) reduce, to 256 Kilobits per second for uploads and 256 Kilobits per second for

downloads, the maximum data transfer rate of any AVC contributing to the failure,

until nbn determines that Customer is complying with all limitations in section 4.5(a).

Note: Data transfer rates in section 4.5(b)(ii) are subject to the limitations in section 13 of the nbn™



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(c) If Customer uses the capacity of the Satellite Network in excess of the average download

and upload usage limitations in section 4.5(a), Customer must pay the CVC Class

Adjustment Charge set out in the nbn™ Ethernet Price List.

(d) Without limiting section 4.3, Customer must ensure that the maximum utilisation of the

capacity of each nbn™ Ethernet (Satellite) CVC TC-4 is limited to the following:

(i) 90% in any 10 hours in a calendar day;

(ii) 100% in any 3 continuous hours; and

(iii) 100% in any 5 hours in a calendar day.

Note: Section 4.5(d) does not apply in respect of Public Interest Premises to the extent that nbn

waives any obligation in this section 4.5(d) under section 34 of the nbn™ Ethernet Product Terms.

(e) If Customer fails to comply with section 4.5(d) in respect of a CVC, nbn may (without

limiting any rights that nbn may have in relation to such failure under the Head Terms):

(i) decline AVC orders or modifications for AVCs associated with the CVC; and

(ii) suspend the supply of any AVCs associated with the CVC,

until nbn determines that Customer is complying with all limitations in section 4.5(d).

Note: This nbn™ Ethernet Fair Use Policy does not apply to the first Satellite Test Service supplied to

Customer to the extent set out in section 8 of the nbn™ Ethernet Product Description and section 29

of the nbn™ Ethernet Product Terms.

4.6 Additional Fair Use thresholds for nbn™ Ethernet (Wireless)

Without limiting section 4.3, Customer must not use or permit the use of nbn™ Ethernet

(Wireless) AVC TC-4 as an input to a Customer Product or Downstream Product:

(a) where the average download usage for Customer's Ordered Products using the Wireless

Network exceeds 200GB of data in a calendar month; or

(b) where the average upload usage for Customer's Ordered Products using the Wireless

Network exceeds 60GB of data in a calendar month.

4.7 Determination of Unfair Use

In determining whether it considers that a use of AVC TC-4 is inappropriate or excessive under

section 4.3(a)(iii), reasonableness is to be determined by having regard to nbn’s actual knowledge

at the time of providing the relevant notice under section 4.3(a)(iii) and not any constructive

knowledge.

Section 5 sets out some of the consequences that may arise from Customer’s non-compliance with

this nbn™ Ethernet Fair Use Policy.

5. Non-compliance

(a) Without limiting nbn’s rights set out in sections 4.4 and 4.5, non-compliance with this

nbn™ Ethernet Fair Use Policy may result in:

(i) an immediate Ordering Freeze, Service Reduction or Suspension of an Ordered

Product under clause F5 of the Head Terms;

(ii) the disconnection of Customer Equipment under clause C10 of the Head Terms; or


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(iii) other consequences in respect of nbn™ Ethernet (Satellite), including as set out in

this nbn™ Ethernet Fair Use Policy.

(b) Customer must, if requested in writing by nbn, exercise those rights referred to in section

4.1(b)(ii) as soon as reasonably practicable to the extent necessary to stop and/or prevent

Unfair Use by the Downstream Service Provider or End User (as the case may be).

Documents

nbn™ Ethernet Product Module · 2019. 11. 1. · Part A: The nbn™ Ethernet Product SFAA – Wholesale Broadband Agreement - Product Description - nbn™ Ethernet Product Module