NetApp Tools and Resources

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NetApp Tools & Resources

Jitender Arora [email protected]

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NetApp Web Resources

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NetApp Web Resources

¡  NOW™

¡  Communities

¡  TechNet for Partners

¡  Field Portal

¡  Lab on Demand

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© 2010 NetApp. All rights reserved. 4

NOW™ (NetApp on the Web)

¡  What does it do?

Centralizes access to technical support and documentation, software alerts and downloads, professional services and order and audit management tools

¡  How do I use it? Direct your customers to NOW to log and track support cases, keep pace with the latest software versions, enroll in educational seminars and more

¡  Why is it important? Gives you access to important tools, documentation and software downloads that enable your customers to quickly manage their service, support and education needs themselves

¡  Where do I find it? http://now.netapp.com

Features self service tools and technical support

© 2010 NetApp. All rights reserved. NetApp Confidential - Limited Use

NetApp Tools & Resources – NOW Site


NetApp Resources - NetApp Communities

¡  What does it do? Provides an open forum in which to ask and answer questions, share expertise, learn how to deploy and manage NetApp technology, and network with industry.

¡  How do I use it? Visit the NetApp Communities page to browse popular topics, comment on message threads, and search for the answers you need to improve your sales practices.

¡  Why is it important? Provides a wealth of knowledge about the NetApp user experience, including information about how channel partners lhave succeeded with NetApp solutions.

¡  Where do I find it? http://www.netapp.com/us/communities

Ask and Help yourself


NetApp Tools & Resources - NetApp Communities


NetApp PS Communities


Provides an open forum in which to ask and answer questions, access tools and resources, learn how to deploy and manage NetApp® technology, get technical support and interface with NetApp experts

¡  How do I use it? Browse popular topics, comment on message threads and search for the answers you need to improve your service and sales practices

¡  Why is it important? Provides a wealth of firsthand knowledge about the NetApp user experience, including information about how channel partners like you have succeeded with NetApp solutions

¡  Where do I find it? http://communities.netapp.com/community/ps

Exchange ideas, resources and best practices

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TechNet for Partners


Centralizes access to industry-leading service enablement tools and resources to help you develop and deliver professional services for NetApp® solutions to your customers

¡  How do I use it? Visit this site to find in-depth information about hardware installation, implementation and solutions, industry-leading tools, such as Net2, WireGauge and Synergy – along with links to training resources, best practices, events, “what’s new” and much more

¡  Why is it important? Provides industry-leading service offerings, technical tools and resources – all in one convenient location – helping you to increase your efficiencies and quality of service

¡  Where do I find it? http://tech.netapp.com

Service partner enablement resources – all in one place



NetApp Tools & Resources – Field Portal


Offers a vast array of tools, resources, and services – from a fully stocked content library to field-readiness kits, sales-enablement materials, training program, and more.

¡  How do I use it? Log in to the Field Portal, browse the available materials, search for what you need, and explore the site to find valuable information designed to improve your sales efforts.

¡  Why is it important? Offers a comprehensive, information center that you can use to build, support, and maintain a successful sales practice with NetApp.

¡  Where do I find it? https://fieldportal.netapp.com


Document Repository Engine


NetApp Tools & Resources – Field Portal


NetApp Lab on Demand


Offers 12 setups for you to learn the environment. Reserve any setup for upto 23 hours and gives you access to physical infrastructure and applications installed along with NetApp Infrastructure.

¡  How do I use it? Get registered at Lab site, request your ID with organization email address and the presenter as your NetApp primary contact.

¡  Why is it important? Helps you learn and test the features with hands on equipment to your access. Reserve an infrastructure setup and get hands on.

¡  Where do I find it? http://labondemand.netapp.com


Test it before selling it


Learning

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NetApp Tools & Resources – NetApp LMS


Offers a comprehensive suite of both live and Web-based training programs, as well as a tool that helps you create and manage your personalized development plan.

¡  How do I use it? Browse the available training programs and register for the courses and events that will help you build your proficiency with NetApp technology.

¡  Why is it important? Provides the accreditation, professional certification, and specialized training programs that help you gain a competitive edge in your marketplace.

¡  Where do I find it? http://learningcenter.netapp.com


Track Your Learning


NetApp Tools & Resources - NetApp LMS

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PS Certified Learning Map

IAP

•  IAP Online - WBT

•  Exam 050

NCDA

•  Data ONTAP Fundamentals – ILT 5 Days

•  Advanced NCDA Boot Camp – ILT 5 Days

•  Exam 154

Optional Modules

•  SMSQL •  SMVI •  SMEXCH •  On-Command •  SM Hyper V •  Etc…

NCIE

•  Web Based Trngs

•  SAN Implementation Workshop – ILT 3 Days

•  Exam 502

© 2010 NetApp. All rights reserved. 17 NetApp Confidential -- Do Not Distribute

NetAppU Training Path Foundation Level

Performance Analysis Fundamentals (2 days Instructor-led training)

Data Protection and Retention (2 days Instructor–led training)

Multi-protocol Environment (2 hrs Web-based training)

Data ONTAP NFS Administration (1 day instructor-led training)

Data ONTAP Fundamentals (10 hrs Web-based training/online exam)

FAS3000 Hardware Maintenance (3 hrs Web-based training/online exam)

NetApp Hardware Fundamentals (3 hrs Web-based training/online exam)

Data ONTAP SAN Administration (3 days Instructor-led training)

High Availability (4 hrs Web-based training/online exam)

Data ONTAP CIFS Administration (2 days Instructor-led training)

NetApp Install Fundamentals, SW Part 2 (3 hrs Web-based training/online exam)

FAS6000 Hardware Maintenance (3 hrs Web-based training/online exam)

NetApp Install Fundamentals HW, Part 1 (3 hrs Web-based training/online exam)

Start

Introduction to NetApp Products (4 hrs – Web-based training)

NCDA Certified Proctored exams 153 & 163

Est. 17 Training Days

SAN Administration Basics Assessment

LEGEND Baseline Training Certification Training Instructor-led Training Web-based Training Web-based Testing

NCDA Training Path ¡  To gain working knowledge of NetApp

products and deployments ¡  Successful completion along with field

experience readies you to complete NetApp Certified Data Management Administrator certification NCDA

–  Proctored Online Exams - Storage Networking, Exam 153 and Data Protection Solutions, Exam 163

¡  To learn more: – http://www.netapp.com/education/

certification/index.html ¡  Should you have questions or

encounter any problems, please click here for customer support


SAN Implementation Training Path

SAN Implementation-Host Configurations Course - 4 hours, WBT

FC / IP SAN Implementation IBM-AIX Host Test

FC / IP SAN Implementation Windows Host Test

FC / IP SAN Implementation Sun Solaris Host Test

FC / IP SAN Implementation Linux Host Test

FC / IP SAN Implementation HP-UX Host Test

FC / IP SAN Implementation IBM-AIX Host

FC / IP SAN Implementation Windows Host

FC / IP SAN Implementation Sun Solaris Host

FC / IP SAN Implementation Linux Host

FC / IP SAN Implementation HP-UX Host

Continue path on next slide

Partner Core Technical Training Completed

SAN Implementation Planning-2 hours WBT* SAN Design-2 hours WBT

SnapDrive Windows-Plan & Install-2 hours WBT

SnapDrive Windows-Operate & Troubleshoot-2 hours WBT

SnapDrive Windows-Overview-2 hours WBT

SnapDrive Unix-Plan & Install-2 hours WBT

SnapDrive Unix-Overview-2 hours WBT

SnapDrive Unix Troubleshoot-2 hours WBT

FC / IP SAN Implementation-Storage System

FC / IP SAN Implementation-Storage System Test

SAN Design Test

SAN Implementation Fundamentals-2 hours WBT

FC / IP SAN Implementation Fundamentals Test

SAN Implementation Planning Test*

2 hrs WBT

SAN Administration Basics Assessment-Required

Start

Recommended Training

SAN Web-based training

SAN ILT-Workshop

SAN Web-based Testing Required

Required Training Legend


SAN Implementation Training Path

SAN Implementation-LUN Prep & Verify Course – 4 hours, WBT

FC / IP SAN Implementation LUN Prep & Verify-HP-UX

FC / IP SAN Implementation LUN Prep & Verify-Sun Solaris

FC / IP SAN Implementation LUN Prep & Verify-IBM-AIX

FC / IP SAN Implementation LUN Prep & Verify-Linux

FC / IP SAN Implementation LUN Prep & Verify-Windows®

FC / IP SAN Implementation LUN Prep & Verify-Test HP-UX

FC / IP SAN Implementation Prep & Verify-Test Sun Solaris

FC / IP SAN Implementation LUN Prep & Verify-Test IBM-AIX

FC / IP SAN Implementation LUN Prep & Verify-Test Linux

FC / IP SAN Implementation LUN Prep & Verify-Test Windows

Continue path from previous slide

NetApp Certified Implementation Engineer (NCIE) SAN-Proctored exam 501

SAN Implementation Workshop-ILT (Sun™ Solaris™, FC Linux®, VMware®)

3 days ILT

Fibre Channel SAN Troubleshooting – 2 hours WBT IP SAN Troubleshooting – 2 hours WBT

Fall Classic VOD Module 60 – VMware on a NetApp Solution Fall Classic VOD Module 61 – VMware on NetApp in Depth

FC / IP SAN Implementation-Switch Configuration

FC / IP SAN Implementation-Switch Configuration Test

2 hours WBT

SAN Web-based training

SAN ILT-Workshop

SAN Web-based Testing Required

Required Training Legend

Recommended Training


Learning Maps


Tools

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GetSuccessful™ Workshop



NetApp Tools

¡  IMT –Interoperability Matrix

¡  Net2 – Installation Technical Library

¡  WireGauge

¡  Synergy –  Storage Design Studio –  Customer Documentation

¡  Realize



Tools to Improve your Margins

¡  Tools and automation –  Increase partner

services efficiencies –  Improve margins –  Help increase customer

satisfaction

¡  Tools and resources include –  Interoperability Matrix (IMT) – Net2 – NetApp® installation technical

library – WireGauge quality tool – NetApp Synergy – Realize

NetApp Confidential — Limited Use


Mapping of what works with what

Interoperability Matrix (IMT)

¡  Web-based utility tool to search for information about configurations for NetApp products that work with third-party products and components

¡  Maintains a repository of configurations and provides a user-friendly interface for the easy access of supported configuration information

¡  Access the IMT through the NOW site

http://now.netapp.com/matrix/


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Proven practices for installing and configuring NetApp® products

NetApp Technical Library (Net2)

¡  Improves efficiency of field service technicians –  Accelerates installation with consistent, proven processes

¡  Saves time and resources –  Enables technicians

to search by product line to find relevant procedures quickly

¡  Increases consistency and quality of service –  Automatically distributes

the most up-to-date documentation to technicians’ laptops


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Net2 Installation Technical Library

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What you need – when you need it

¡  Fast – convenient access –  The documents you need, when you

need them

¡  Receive automatic updates –  Checks for updates and downloads of

new items at each launch

¡  Benefits –  Increases efficiencies by accelerating

field service installations –  Saves time and resources by having

technical collateral local to your laptop –  Increases consistency and quality of

service by automatically distributing the most up-to-date documentation to technicians’ laptops



Post Installation QA Tool

WireGauge

¡  Improves quality of installed systems

¡  Simplifies troubleshooting of cabling configurations

¡ Minimizes support calls after installation

¡  Improves customer satisfaction


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WireGauge

Confidence in your cabling configurations

¡  Simple GUI and process –  Connect to console port and initiate –  Checks all cabling paths and MPHA –  Graphic interface to display results –  Upload results XML file to NetApp

Global Support

¡  Benefits –  Increases quality of installed systems –  Simplifies troubleshooting of cabling

configurations –  Reduces support calls after installation –  Improves customer satisfaction



NetApp Synergy – A Suite of Applications

http://synergy.netapp.com



Design – Configure – Document

Storage Design Studio

¡  Enables you to build accurate, detailed configurations of NetApp storage controllers

¡  Provides the capability to rapidly design a solution and make changes to the design – seeing results immediately

¡  Outputs configuration scripts

¡  Generates high-quality, as-built storage solution models and detailed documentation including Visio diagrams



Design and lay out the storage solution

Design

¡  Complete storage system design ¡  Graphical interface

–  Rich features for ease of use –  Built-in error checking –  Bulk import

¡  Make changes and see the results –  Demonstrate what-if scenarios –  Obtain customer sign-off for design

¡  Benefits –  Decreases design time –  Improves quality –  Increases customer satisfaction

Ability to import existing configurations



Configure the storage systems

Configure

¡  Converts design parameters and settings to CLI setup commands

¡  Outputs a series of CLI scripts – Storage configuration

– Switch configuration

– SnapDrive® configurations

¡  Benefits – Reduces data center maintenance

windows to save your customer time and effort

–  Improves accuracy by reducing typing errors



Provide high-quality customer deliverables

Customer Documentation

¡  Solution summary documents –  Numerous pre-formatted Word®

templates –  Local language translation capability –  Ability for partner to rebrand

¡  Detailed Visio diagrams –  Dynamically create a series of Visio

diagrams of your completed solution

¡  Benefits –  Saves time and resources by

completing complex documentation with a few clicks of the mouse

–  Increases consistency and quality of service by providing high-quality customer deliverables



Customized templates in Storage Design Studio

Re-Branding Customer Documentation

¡ Customize existing document templates for use within NetApp Synergy Storage Design Studio

¡ Modify the templates to reflect your partner-specific information and logo and to create a standard set of re-usable documents

https://communities.netapp.com/docs/DOC-5234



NetApp Realize Overview

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What is NetApp Realize?

NetApp® Realize is a sales tool that helps you win deals by proving the business value of NetApp Solutions:

§  Platform for creating a tailored financial analysis

§  Calculates key values −  ROI −  NPV −  TCO −  Payback Period

§  Includes capital cost and operating expense savings

§  Calculates values for 1-5 years

§  Incorporates NetApp Storage Efficiency technologies

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We Collaborate With You To Create a Comprehensive TCO Analysis


Set Up Your Analysis We enter your information and review default assumptions for your financial environment

Identify the Existing Storage Environment We work with you to identify data require-ments and existing storage technology

Propose Solutions Propose storage solution(s) that we believe are appropriate alternatives to existing solutions

Analyze and Compare NetApp® Realize analyzes financial impact of proposed solutions and shows savings and benefits compared to the existing system

Present Results Use the NetApp Realize outputs as a summary to allow you to take the next step

Setup

Identify

Propose

Analyze

Final

Current Data Volumes / Growth

Current Storage Technologies

Current Cost Structures

TCO, Cost Savings, ROI, Net Present Value, Payback Period

Basic Customer and Financial Information

Proposal 2: Default FAS

System

Proposal 1: Default V-Series

System Existing

Default V-Series System

Technologies

Cost Structure

Pace / Salvage

Default FAS System

Technologies

Cost Structure

Pace / Salvage


NetApp Realize: How It Works


¡  Select local currency of choice

¡  Answer 10 basic questions

¡  Leverage industry-standard defaults

¡  Receive a baseline ROI analysis

¡  Refine inputs to reflect specific storage growth and data management challenges


NetApp Realize Certification By IDC

§  NetApp® Realize is certified by IDC §  Typical savings of 40-65% §  Accurate methodology

§  “Intelligent defaults”

−  Power Costs

−  Labor Costs

−  Floor space costs

−  Etc.

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Get Started Today

¡ Contact your NetApp sales or channel partner representative

¡ Learn more about the NetApp Storage Efficiency Program –  Visit:

http://www.netapp.com/us/company/leadership/storage-efficiency/


© 2010 NetApp. All rights reserved. 41 NetApp Confidential — Limited Use

Resources ¡  TechNet for Partners

–  http://tech.netapp.com ¡  NetApp® Communities

–  http://communities.netapp.com/community/ps

¡  NOW™ –  http://now.netapp.com

¡  NetApp University –  http://now.netapp.com/NOW/products/education/public/

learning_maps/lm_customer.html

¡  Questions? Contact your NetApp Partner representative or email –  [email protected]

Thank you

NetApp Confidential – Limited Use

Documents

NetApp Tools and Resources