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Nova Southeastern University
February 24, 2016 Volume 6, Issue 5
Sport and Recreation
Management Newsletter
INTERNSHIPS AND CRED-
ITS:
SPT 2950 - 3 CREDIT HOURS
SPT 4951– 6 CREDIT HOURS
SPT 4952 – 6 CREDIT HOURS
SPT 4950 - 12 CREDIT HOURS
SPORT AND RECREATION
MANAGEMENT FACULTY:
PETER S. FINLEY, Ph.D.
ASSISTANT DEAN FOR
UNDERGRADUATE AFFAIRS
JEFFREY J. FOUNTAIN, Ph.D.
ASSOCIATE PROFESSOR
NANCY J. OLSON, M.Ed., M.S.
PART-TIME FACULTY
NEWSLETTER EDITOR
GEORGE STIEREN, M.S.
ADJUNCT FACULTY
FOR INFORMATION ABOUT
NEWSLETTER OPPORTUNITIES
INCLUDING PRACTICUMS, IN-
TERNSHIPS AND VOLUNTEER-
ING, CONTACT:
PROFESSOR OLSON
(954) 383-1132
CELEBRATING ACADEMIC ACHIEVEMENT
STUDENT-ATHLETE
ACADEMIC ACHIEVEMENT
LUNCHEON
Student-athletes were honored on
Monday, February 15, 2016 for
outstanding achievement in 2015.
Samantha Rommel and Camer-
on Wylie are pictured to the left
with their certificates along with
Professor Olson . Both are SPT
Majors and participated on the
Women’s Soccer Team. In order to
receive this honor, a student must
have a 3.8 or higher GPA in 2015.
DEAN’S LIST LUNCHEON
More students from Sport and
Recreation Management were
honored at the Dean’s List Lunch-
eon on February 17, 2016. Pic-
tured to the right (front row) Al-
bert Panariello and Tiffany
Kelly along with Michael Ville-
gas and Cory Cody (back row).
Students from all majors at the
Huizenga College with a 3.5 or
higher in the Fall Semester 2015
were honored.
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SIGN UP AT CFF30.COM
CONGRATULATIONS
Kristofer Kelleher will continue to pursue his in-
terest in campus recreation after graduation in
May. He will be a graduate assistant at the Uni-
versity of West Georgia for Facility Operations,
Campus Recreation.
GET CAREER ADVISEMENT—FIRST FLOOR, CARL DESANTIS BUILDING
H. WAYNE HUIZENGA COLLEGE OF BUSINESS AND ENTREPRENEURSHIP
Take advantage of full services tor current students and alumni.
Call (954) 262-7201 to schedule an appointment. You can also
drop in on Mondays from 11am to 1pm as well as Wednesdays
from 5pm to 6pm. Get guidance on your resume, cover letter,
interviews and your job search.
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WORK IN BASEBALL THIS SEASON! PAY IS $11.00 AN HOUR
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INTERNSHIP PLEASE NOTE: MUST BE AN UNDERGRADUATE STUDENT
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INTERNSHIP PLEASE NOTE: MUST BE AN UNDERGRADUATE STUDENT
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BE A MYSTERY SHOPPER FOR THE MIAMI MARLINS!
What is Mystery Shopping? Mystery Shopping is a form of Market Research where individuals are trained to observe experience and evaluate the customer service of Marlins Park. What does a Mystery Shopper do? A Mystery Shopper acts as a customer and completes tasks in order to monitor the quality of customer ser-vice. This report of their experiences provides Marlins management with information on the current level of service. Every Mystery Shopper will be given a different task/scenario. For example we might email the tickets or have you purchase some and reimburse you once you arrive to the game There are times I would need a mystery shopper to purchase food/tickets via an app on your phone. What is the purpose of having a Mystery Shopper? The purpose is to assist management to focus on customer service improvements. Will staff know that a Mystery Shop is taking place? All staff should be informed that the Marlins intend to engage a customer service consultant and measure results but they will not be told when or by whom. What happens to the information? All completed questionnaires are fed into a database. A report is created for the Organization, giving feed-back on their customer service. Mystery Shoppers are not identified and neither are individual members of its staff. How should Marlins management respond to feedback received from Mystery Shoppers? You will be filling out a survey from SurveyGizmo that can be completed on a smartphone before, during and after the game. The result will be printed and discussed with Ballpark Operation Leadership staff before you had home. If the feedback is favorable, managers and directors should share the comments with its team members. Team members identified for their superior service should receive recognition and prizes, based on current incentive program policies. If the feedback is negative, managers and directors should view it as an opportunity to correct problems! Instead of an emotional response, managers and directors are encouraged to examine the problem that is being expressed and try to improve their products/services based on that feedback. Mystery Shoppers provide constructive criticism that is followed by helpful suggestions on how to improve the service at Marlins Park. The point is to take the feedback and use it to improve the service that the Marlins are offering.
If interested, please contact:
Nathaly Fields Coordinator, Guest Services Miami Marlins, L.P. 501 Marlins Way Miami, FL 33125 Office: 305-480-1589
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JOB OPPORTUNITIES SpareZ
® Job Posting: Customer Service Manager
Employer: SpareZ
®
Location: Davie, FL Position: Customer Service Manager Position Type: part-time, non-exempt Shift: mornings, afternoons, nights, weekends, holidays Positions available: 1 Wage Rate: $12.00/hour SpareZ
® is expanding the management team in its Davie bowling center. We are looking for an ex-
perienced Customer Service Manager for our very busy state-of-the-art facility. Responsibilities include, but are not limited to: Supervising operational staff during the assigned shift with focus on outstanding customer service, staff training, cash transaction management, conflict resolution, delegating of tasks, and strong follow-up. Candidates must have supervisory experience, be proactive, initiative, and self-starters, and be able to work during day and night shifts including Friday nights and weekends until 4:00 AM, plus on holi-days. This is a 32 hours average per week position (total hours may vary) with room to grow for personal career development. We offer an attractive benefits package such as paid vacation, free uniforms, and discounted meals. Interviews by appointment only! No walk-ins! We conduct background checks prior to hiring. If you are interested, please email your letter of interest with/or your resume to [email protected]. Position: Sales Representative Employer: SpareZ
®
Location: Davie, FL Position: Sales Representative Position Type: part-time, non-exempt Shift: mornings, afternoons, evenings, weekends, and holidays Positions available: 4 Wage rate: $12.00/hour plus bonus SpareZ
® is expanding the sales team in its Davie bowling center. We are looking for energetic and
experienced Sales Representatives for our very busy state-of-the-art facility. Responsibilities include, but are not limited to handling a high volume of inbound and outbound calls, processing reservations and transactions, participating in community bonding events outside of the bowling center, and assisting in the development and execution of promotions. Candidates must have a passion for selling and customer service. We offer an attractive benefits package such as paid vacation, free uniforms, and discounted meals. Interviews by appointment only! No walk-ins! We conduct background checks prior to hiring. If you are interested, please email your letter of interest with/or your resume to [email protected].
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VOLUNTEER OPPORTUNITY
The ColorVibe is coming to Fort Lauderdale and they have chosen Special Olympics as their charity of choice. For every volunteer that Special Olympics supplies, ColorVibe will donate $150 back to Special Olympics.
Volunteers are needed who can help with packet pick up and day of event. Listed below are the volunteer opportunities. Remember the same volunteers are re-quired on both days. Friday March 25th: 20 Team Leads will need to be at the park at 10:30 AM and will stay until 6:00 PM when packet pick up ends. Special Olympics will have volunteers help with Registra-tion and some in Merchandising. Saturday March 26th: The SAME 20 Team Leads will be at the park at 6:30 AM and will stay until 2:00 PM. The Volunteers need to stay ALL THE WAY THROUGH CLEANUP in order for Spe-cial Olympics to receive the full amount of the donation. An additional 4 Color Captains will be needed on Saturday to manage color stations and help clean up the event after. They will need to be at the park at 7:30 AM to go through instructions and stay until 2:00 PM with all of the other volunteers for clean-up. Below is the link to volunteer and register https://colorvibe.redpodium.com/fort-lauderdale-fl-team-leads
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EARN SOME EXTRA CASH DURING SPRING BREAK
One of our newsletter subscribers is looking for tem-porary staff starting February 28 through March 10, 2016 to work night shifts: 10:00 PM to 6:00 AM and 6:00 AM t0 2:00 PM with the possibility of a 2:00 PM to 10:00 PM shift. The Company is Deals which is converting to a Dollartree. The work will consist of re-merchandising the store with the new products, ex-isting products and cleaning. The pay is $8.05 for
day work and $9.05 for the overnight shift. Candidates must be at least 18 years of age. The location is the Magnolia Shoppes at 9569 Westview Drive in Coral Springs. The location is just off University Drive and one block south of the Sawgrass Expressway. In addition, there are some opportunities for a store in Boca Raton located at Glades and Lyons Roads. Contact Professor Olson if interested: Cell: (954) 383 –1132 Email: [email protected] She will get you in contact with the Store Manager.
For More Information Contact Tiffany Kelly: [email protected]
We are looking forward to seeing students interested in jumpstarting their
career, but also getting socially acquainted with the many future sport
business professionals we have!
BUSINESS OF SPORTS STUDENT ASSOCIATIONFuture Sport Business Professionals
IT’S NEVER TOO LATE TO GET INVOLVEDTUESDAY | MARCH 8 & 22 | DESANTIS ROOM 1047 | @
7:00PM
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BSSA SOCIAL
