October 1-2, 2019 | Atlanta Marriott Marquis | Atlanta, GA | …etailna.com/wp-content/uploads/2020/02/NAEOS19_Agenda.pdf · 2020-02-06 · October 1-2, 2019 | Atlanta Marriott Marquis

October 1-2, 2019 | Atlanta Marriott Marquis | Atlanta, GA | etailna.com

AGENDA

7:00 - 7:50 am Registration and Breakfast

7:50 - 8:00 am Chair’s Welcome Address

Proud Sponsor of the

6:00 - 7:00 pm

SEPTEMBER 30, 2019

OCTOBER 1, 2019

8:00 - 8:35 am Re-Engineering the Supply Chain • Keeping eCommerce customer expectations in mind when reconstructing the supply chain • Examining the rapid growth of automation and realigning capabilities with changing demands • Maintaining agile and flexible operations focusing on digital channels • What should leadership be doing today to get ready for the next ten years?

Gemma KubatSVP of Engineering and ActivationTarget

19

Anna IndelicatoSupply Chain, North AmericaPolaroid Originals

9:55 - 11:35 am Pre-Arranged One-to-One Meetings 10:00 am – 10:20 am: Meeting Slot 1/Networking 10:25 am – 10:45 am: Meeting Slot 2/Networking 10:50 am – 11:10 am: Meeting Slot 3/Networking 11:15 am – 11:35 am: Meeting Slot 4/Networking

8:35 - 9:10 am Customer Delivery Options: Enabling a Great Customer Experience While Balancing Speed and Efficiency • How Home Depot is building out a network to enable the fastest, most-efficient delivery in home improvement • Enabling options from free pickup in-store to same-day delivery • Tailoring capabilities to the type of delivery needed from parcel to flatbed jobsite delivery

Colby ChilesVP, Supply Chain DeliveryThe Home Depot

ROOM 2 CHAIR

Jeff BallVP Strategic Business Development, Store SystemsManhattan Associates

ROOM 1 CHAIR


BREAKOUTROOM 2FULFILLMENT

9:15 - 9:50 am Building Supply Chain Analytics Capability to Support eCommerce Growth • Starting a Supply Chain Analytics team • Putting the technology building blocks in place • Picking projects that make a difference

Andrew DownardVP Supply Chain and S&OPApex Tool

BREAKOUTROOM 1OPERATIONSSTRATEGIES

9:15 - 9:50 am Exploring Puma’s AutoStore: Rising to a Challenge and Setting the Bar • Highlights in building the AutoStore: Shared challenges and successes • Maintaining agile and flexible operations with customer expectation in mind • Balancing distribution efficiency with innovation • Automation as a critical business piece

Nicole BarrassoVP, Warehouse Distribution & Supply Chain ProjectsPUMA North America, Inc.

12:20 - 12:55 pm Winning the Game in a Crowded Marketplace: The Supply Chain as A Competitive Advantage • Consumer demand for transparency is changing the game for the supply chain • How your supply chain can help you define and own your space • A case study in superior consumer experience

12:55 - 1:55 pm LUNCH-AND-LEARN ROUNDTABLE DISCUSSIONSThemed lunches are sponsor- or delegate-led roundtable discussions on specific industry issues and challenges during Day One’s lunch hour. Each roundtable will be led by an expert in the field. Limited seating is available, so please sign up for your preferred topic on site. Choose from:

Lauren WalkerChief Supply Chain OfficerYoung Living Essential Oils

BREAKOUTROOM 1

WORKSHOP

11:40 am - 12:15 pm Found Money: How to Diagnose Your Leaky Funnel and Stop Losing Revenue • Demonstrating that even successful retailers are losing sales from interested customers, and most have very little understanding what went wrong • Visualizing where merchants are losing customers in the payment stack, and understanding the lifetime value those would-be customers represent • What does effective automating order management through gathering in-house data and working with third-party payment vendors look like? • Walking through ways to paint a clear picture of your revenue funnel to close gaps, clear bottlenecks, and keep customers happily moving from interest to purchase to delivery

J. BennettVP, Operations and Corporate DevelopmentSignifyd

BREAKOUTROOM 2

WORKSHOP

11:40 am - 12:15 pm Surprising and Delighting Your Customers Through New Operations Best Practices • Benchmark your existing operations to discover ways you can improve fulfillment, omnichannel and delivery network performance • Discuss operational best practices leveraging new technologies to deliver unique eCommerce experiences that drive customer satisfaction • Review lessons learned from B2C brands driving customer satisfaction by incorporating new tools into existing processes and legacy systems

Chris CameronAVP, Product DevelopmentPFS

Vertical eCommerce and the Quest for Perfect

Build to Order Customization

Tai DangVP, OperationsAUrate New York

The Benefits of Automating D2C eCommerce Fulfillment Beyond Offsetting Rising Labor Costs

Transforming Shipment Exceptions into Opportunities with Delivery

Experience Management

Kirsten KnippChief Growth Officer

Chris Richter VP Revenue

Convey


1:55 - 2:30 pm Exploring the Automation Experience for Multichannel Business • Taking a practical approach: Comparing challenges and successes when rolling out new technologies • How can you leverage automation to build bridges across all channels? • Leading Organizational Growth and Development • What does the future hold for this trend?

Massimo SaponeSVP, Planning & Logistics North AmericaLuxottica


1:55 - 2:30 pm Demand-Driven Performance for Inventory and Operations Management • Seeking the causes of inaccurate forecasting • Benchmarking your organization’s forecasting accuracy against business partners up and down the value chain • Understanding the forces at play upon delivery timetables • Mitigating these considerations to drive inventory and operations efficiency

Darcy CozzettoChief Operating OfficerThe Bouqs Company

Mike PapadakisVP of Supply ChainSunday Goods & The Pharm

Mark AdvaniSupply Chain Project ManagerSunday Goods & The Pharm

Building a Supply Chain in a Highly Regulated Environment

Navigating the Complexities of eCommerce Logistics

and Digital Channels

Natasha AhluwaliaVP Supply ChainRenin

Driving Sustainable Supply Chain Structures

Sara IrvaniChief Executive OfficerOkabashi Brands

What Does “Inventory” Mean as DTC eCommerce Grows?

Rapid Response Order Fulfillment

3:15 - 4:25 pm Pre-Arranged One-to-One Meetings 3:15 pm – 3:35 pm: Meeting Slot 5 / Networking 3:40 pm – 4:00 pm: Meeting Slot 6 / Networking 4:05 pm – 4:25 pm: Meeting Slot 7 / Networking

4:30 - 5:05 pm Global Supply Chain Challenges and Opportunities: The Impact of Technology • Integrating next-generation supply chain models • Developing a transformation road map • Establishing a vision of how digital applications can improve Operational Excellence

David WarrickGeneral Manager, Global Supply ChainMicrosoft

BREAKOUTROOM 1

WORKSHOP

2:35 - 3:10 pm Unified Retailing: Three Keys to Unlocking Omnichannel Sales Profitably • Flexible Systems - Shopping trends and behaviors continue to evolve, forcing retailers to quickly adapt and try new ways to capture sales from both new and existing customers • Profitable Personalization - The demands of personalized, omnichannel retailing require more than just new technology to ensure retailer profitability • Consistent Experiences - In an omnichannel marketplace, what is needed, beyond technology, to ensure every customer experience delivers on your promise to sell, fulfill, and engage anywhere


2:35 - 3:10 pm Tariff Mitigation Strategies for Retailers Tariffs have dominated headlines and trade lanes alike this past year. Months of “Twitter diplomacy” have brought uncertainty to markets around the world as threats and delays have unleashed unprecedented volatility. The retail industry has been one of the hardest hit. In this presentation we will discuss… • Instant tariff analysis: how to evaluate SKU-level data to calculate impact on landed cost per unit • How to adjust supply chains to react to changes in the geopolitical climate • How to manage the financial impact of increased duty paymentsBREAKOUT

ROOM 2

WORKSHOP

Matt MarshallSr. Director and General Manager, Southeast RegionFlexport

OCTOBER 2, 2019

7:30 - 8:25 am Registration and Breakfast

5:40 - 5:45 pm Chair’s Closing Remarks

5:45 - 7:00 pm

Proud Sponsor of the

5:05 - 5:40 pm Panel: How to Build Talent and Strong Leadership in a Fast-Growing, Competitive Environment • Learning about global trends influencing the job market for senior executives and those with critical, specialized skill sets • Maximize efficiency, retention and development plans for top talent • Breaking down silos and driving your team to the forefront of eCommerce and delivery innovation • Discussing ways to identify tomorrow’s top performers and make special efforts to grow their skill sets, abilities, and responsibilities over time

Kerry OliverVP Supply ChainCanada Goose

Michael PrinceSr. Director Fulfillment OperationsWalmart eCommerce

Rick DiMaioSVP, Supply Chain OperationsOffice Depot

Heather HowardVP, Operations & PeopleRothy’s

Anna IndelicatoSupply Chain,North AmericaPolaroid Originals

9:10 - 9:45 am Evolution of an Industry: Case Study • Strategies that make an impact as we navigate the eCommerce market • Taking a refreshed approach to overcoming challenges in shipping and inventory management • Best practices in meeting customer expectations

Maia BensonGlobal Commercial LeadShopify

8:30 - 8:35 am Chair’s Opening Remarks

8:35 - 9:10 am Creating and Maintaining a Connected Dual Presence to Support eCommerce and Brick-and-Mortar Operations • Discussing how eCommerce and brick-and-mortar retail are evolving a new commercial ecosystem • Improving visibility and oversight throughout the organization to monitor a wide range of performance metrics • How do we bring the entire enterprise in on fulfillment initiatives?

BREAKFAST BRIEFING

BREAKOUTROOM 2

7:50 - 8:25 am Carrier Cost Drivers And Negotiating an Effective Carrier Contract • Learning to “Think like a carrier” when it comes to cost to serve your business • Understanding what is true carrier cost versus fluff, what is flexible and what is not from the carrier’s point of view • Discussing carrier operating ratios and what you can do to influence them • Reviewing the basic elements and common pitfalls and opportunities of a carrier agreement • Offering ways where everyone wins

Kenneth MoyerPartner/VP of Supply Chain StrategiesLJM Group


ROOM 2 CHAIR


ROOM 1 CHAIR


Kevin ReiserSr. Director, Distribution OperationsBest Buy

10:40 - 11:15 am Industry Focus Groups

Industry focus groups are informal moderated conversations among peers that occur during networking time outside the regularly scheduled conference agenda. There is no sign up. Delegates and speakers are welcome to opt into any focus group that interests them. The focus groups will take place in the corners of the Exhibition Hall in well-marked areas that include a sound barrier. All participants will be provided with wireless headphones to ensure everything said can be heard over the background noise of the Exhibition Hall.

10:25 - 11:15 am Pre-Arranged One-to-One Meetings 10:30 am – 10:50 am: Meeting Slot 8 / Networking 10:55 am – 11:15 am: Meeting Slot 9 / Networking


9:50 -10:25 am Accommodating Changes in eCommerce Shipping Demand • Inbound and outbound transportation strategies that promotes day-to-day on time delivery and post delivery customer experience • Establishing a culture of Continuous Service Improvement • Creating a fast delivery network to meet rising service level expectations while keeping an eye on ROI • Last Mile Delivery: Sustainable practices throughout the entire supply chain

Joseph BobkoVP, TransportationBoxed.com


9:50 -10:25 am Amaze Customers: From Design to Delivery • Know your customers: A winning supply chain strategy to fulfill clients’ expectations in a fast-moving world • Think global: Shaping a commerce strategy that supports the tensions that come with rapid growth and frequent changes in different markets • Add value with innovation: A business with innovative solutions to overcome the ever-changing challenges of a high-growth, high-volume company

Augusto GonçalvesDirector, Operations StrategyFarfetch

ORDER FULFILLMENT FOCUS GROUP NEW AGE OF SUPPLY CHAIN FOCUS GROUPShared Successes and Challenges

Carlene DyerVP North American OperationsWorld and Main

12:35 - 1:35 pm Open Networking Lunch

11:20 - 11:55 am Establishing an Ethical and Sustainable Supply Chain • Integrating social and environmental responsibility into your sourcing network • Meeting the increasing demand through global initiatives and sustainable distribution strategies • Creating a global supply chain with customer service at the core • Managing your resources within the complexity of transnational supply chains • Recognized by Forbes as one of America’s best midsize employers for the third consecutive year: What does it take to get there?

Sean PoynterSVP, OperationsdoTERRA



11:20 - 11:55 am From Analysis to Action: Accelerating Transformation in a Global eCommerce Organization • Unlocking the potential of eCommerce evolution • Changing supply chain KPIs and strategies behind adapting to new measurements • Operational optimization and leveraging growth opportunities in a new domain • The importance of strong leadership culture

Alan BlakeCOOBlue Apron

BREAKOUTROOM 1

WORKSHOP

12:00 - 12:35 pm Same-Day and Next-Day Delivery - Meet Demand, Make More Money • Leveraging high demand for same-day and next-day delivery to drive even more purchase value • Growth factors: determining locations, organizing transportation and leveraging other logistics networks to build a scalable solution • Staying ahead of the data: What market trends and customer expectations tell us • Managing priorities and demand planning with more factors to consider and less time to execute

Marcelo WesselerVP, eCommerce ServicesIngram Micro Commerce & Lifecycle Services

BREAKOUTROOM 2

WORKSHOP

12:00 - 12:35 pm Strengthening Customer Satisfaction with Technology-Driven Reverse Logistics • How can you leverage real-time analytics to enable supply chain improvement? • Identifying proactive opportunities to adopt intelligent transaction processing for a customer-centric returns experience • Discussing social media digital offers, and its efforts in delivering convenience and shopper loyalty • Exploring data-driven insights that respond to shifting consumer demand • Exceeding customer expectations and meeting objectives in your overall returns management strategy

Michael FoyBusiness Development DirectorInmar

2:45 - 2:50 pm Chair’s Closing Address

2:10 - 2:45 pm Smart Supply Chain: Leveraging Technology and Inspiring Innovation • Inspiring data-driven leadership to refocus your supply chain IT strategies • Big Data analytics that are essential to retail and eCommerce growth • Leveraging new technologies and concepts in the distribution network • The versatility of digital supply chain design

Ramesh NarayanVP, Global Supply Chain SolutionsTapestry


1:35 - 2:10 pm Setting the Pace for Effective Change Management • Aligning objectives and leading an energized vision • A deep dive into transformative management tools and actionable insights • Remaining agile as you drive change in the fast lane of omnichannel growth • Value creation as the center of new age of leadership

Nicole JefferiesSVP, OmnichannelAdvance Auto Parts

Documents

October 1-2, 2019 | Atlanta Marriott Marquis | Atlanta, GA | …etailna.com/wp-content/uploads/2020/02/NAEOS19_Agenda.pdf · 2020-02-06 · October 1-2, 2019 | Atlanta Marriott Marquis