OLFM_Business_Process_Model.pdf

Sales & Marketing

Asset Management

Cash Management

Accounting & Controls

Investor Management

Customer Service

Contract Management

QuoteApply for CreditSubisidiesVendor Programs

AuthorReviseRestructureTerminate

BillReceiveCollectionDisburse

ReturnRefurbishRemarket

PoolAgreementDisburseManage Investor Share

Revenue RecognitionAdjustmentsDepreciateMulti-GAAPReconcileTaxReport

Customer ServiceSelf ServiceVendor Self Service

Legend

Process in another

Application

Other AppDouble-Click to View Process

Steps

Decision?

Yes

NoProcess

Generates Accounting

Page 1

Generate Quote

Create Lease Opportunity

S

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SignedAgreement

SalesLead

V

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S

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R

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e Marketing Agreement?

Create Vendor

Agreement

Create Pricing Program

Yes

No

Optional

C

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M

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C

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Accept Quote

Customer Accepts Quote

Sales & MarketingLease and Finance Management

Create Lease Application

Approve Lease

Application

ApprovedLease

Application

Page 2

Activate Contract

Author Contract

O

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M

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AcceptedQuote

SignedContract

Financial Change?

No

Yes

Update Contract

Receive Change Request

ActiveContract

ChangeRequest

Terminate Contract

Contract ManagementLease and Finance Management

ModifiedContract

TerminatedContract

Vendor Program

Agreement

Master Lease Agreement

V

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ApprovedLease

Application

Generate Quote Accept Quote

Approve Quote

Page 3

Pa

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Receive Invoice

SendPayment

Receive Payments

Resolve Delinquency

RestructureContract

RepossessAsset

R

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BillingEvent

Calculate Billing Amount Send Invoice

Apply Receipt to Invoice

Update Account Balance

UpdatedAccount

Disburse Funds

PaymentRequest

Generate Disbursement

Process Payables Invoice

Issue Credit Memo

Receive Restructure

Quote

DisbursedFunds

Identify Delinquent Accounts

Follow-up Collections

Request Asset Return

Submit Restructure

Quote

ReceivedQuote

RequestedRepossession

Write-OffDues

C

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M

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Pass Through

Cash ManagementLease and Finance Management

C

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Page 4

Re

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M

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Scrap AssetPass

Inspection?

Repair Asset

No

RepossessedAsset

Asset ReturnRequest

Receive Asset

Inspect Asset

Yes

No

Place Asset in Inventory

Scrap Asset? Yes

Sell Asset

Re-Lease Asset

Asset ManagementLease and Finance Management

Reduce Asset Quantity

Asset notAvailable

A

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M

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Page 5

ActiveContract

Disburse Investor Share

Bill Investor Stake

T

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M

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Group Contracts into

Pools

Record Investor

Agreement

TerminateAgreement

Receive Investor Stake

BuyBackContract

DisbursedFunds

BillingEvent

Send Invoice

ReceivePayments

Pass Through

Investor ManagementLease and Finance Management

R

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M

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TerminatedAgreement

ReceivedFunds

Page 6

Co

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Accounting & ControlsLease and Finance Management

Reconcile Transactions

Review Accounting

Post Journal in General

Ledger

Create Journal in Subledger

Define PolicyApprovedPolicies

TransactionEvent

Accounts Reconciled? No

Yes

Submit Financial Reporting

Consolidate Financials

Close Accounting

Period

A

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M

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Adjustment Required?

PeriodClosed

Configure Accounting

Process Transactions

RevenueRecognition

Accrual Transactions

ACCOUNTINGTRANSACTIONS

Contract Management Booking Upfront Tax Evergreen Termination Split Asset Rebook Renewal Rollover Billing Rollover Credit Memo Re-Lease Re-Lease Billing Re-Lease Credit Memo Balance Write-off

Cash Management Billing Receipt Application Funding Disbursement Debit Memo Principal Adjustment

Asset Management Asset Disposition

Investor Management Investor

Accounting & Controls Accrual General Loss Provision Specific Loss Provision

Customer Service Credit Memo

No

Create Manual

Adjustment

Yes

Page 7

Cu

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S

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R

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Request Transaction?

Yes

Receive Request

Provide Requested Information

Research Information

C

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t

o

m

e

r

No

Customer ServiceLease and Finance Management

Execute Request

Request Transaction?

Yes

No

Require Assistance to

Resolve Issue?

Yes

No

CUSTOMER SERVICE ACTIVITIES

EXECUTE TRANSACTIONBilling Activities Make a Payment Billing Change Apply Payments to Interest Apply Payments to Principal Create Credit MemoUpdate Contract Update Asset Location Recalculate Upfront Tax Add Party Update PartyAsset Insurance Capture Claim Information Cancel Insurance

REQUEST TRANSACTIONUpdate Contract Update Terms & Conditions Change Evergreen Eligibility Asset Insurance Quote InsuranceRequest Contract Change Transfer & Assumption Lease Renewal Convert Interest Type Unscheduled Principal Paydown Termination Quote Restructure Quote Equipment Exchange Return Asset Notification Asset Update Quote Notification Invoice Format Change Contract Revision

No

CustomerProblem

Satisfied Response? Yes

Receive Requested Information

SatisfiedResponse

No

Request Transaction

Access Information

ChangeRequest

SatisfiedResponse

SatisfiedResponse

Page 8

Evaluate Quote

Sales & MarketingLease and Finance Management

Account ManagerMarketing Manager

Credit AnalystRisk ManagerUnderwriter

Lease & Finance ManagementCredit Management

Sales On-LineLease & Finance Management3rd Party Financial Modeling (Ivory Consulting)

Responsibility

Modules

Alternate Roles

Vendor Sales Representative Credit Manager

Create Vendor Agreement

Create Pricing Program

Account ManagerRemarketing Sales Representative

SalesLease & Finance ManagementInventory

SalesRepresentative

Create Lease Opportunity

Generate Quote

Create Lease Application

Accept Quote

Approve Lease Application

Page 9

Activate Vendor

Agreement

Perform Quality Check

Define Articles

Define Terms & Conditions

C

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V

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A

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Vendor Sales Representative

Lease and Finance ManagementC

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P

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P

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VendorAgreement

SignedAgreement

SignedAgreement

SignedAgreement

Enter Interest Rates

Create Subsidies

Estimate Residual Values

Select PartiesSelect QA Validation

Enter Agreement

Header

Create New Vendor

Agreement

Pricing Program

Enter Rate Factors

Create Subsidy Pools

Rate Card

InterestPricing

PricingProgram

Page 10

Sales RepresentativeLease and Finance Management

C

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t

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L

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s

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O

p

p

o

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t

u

n

i

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y

UnqualifiedLead

QualifiedLead

Create Quick Quote

Enter Lease Opportunity

Convert Quick Quote to Estimate

Complete Lease

Opportunity

Optional

CreatedOpportunity

Create Qualified Prospect

Optional

Page 11

Look Up Marketing

Plan Rates & Factors

Calculate Payment

Calculate Pre-Tax Yields

Use Rate Cards

Solve for Payment

Solve for Missing Payment

Solve for Yield

Target a Yield

Sales RepresentativeG

e

n

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r

a

t

e

Q

u

o

t

e

Lease and Finance Management

Enter Additional

Fees Types & Fees

Enter Financing

Cost Adjustments

Create Lease Quote Header

Enter Fees Types & Fees

Enter Services

PricingProgram

SelectSubsidies

PricingProgram

SelectAssets & Add-

Ons

QuoteGenerated

CreatedOpportunity

Approve Quote

SalesQuote

Page 12

Copy Lease Quote to

Lease App

Update Deal Details

Select Lease Application Template

Validate Lease

Application

Generate Lease

Application Yields

Sales RepresentativeC

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L

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A

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Complete Lease

Application

CreditManagement

CreatedLease

Application

Obtain Customer

Acceptance

Present Approved Quote to Customer

Update Quote to Accepted

A

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p

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Q

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t

e

ApprovedQuote

AcceptedQuote

AcceptedQuote

Page 13

Route Credit Application for

Scoring

Assign Credit Analyst

Queue for Manual Review

Perform Manual Credit

Review

Credit ManagerLease and Finance Management

Score Credit Risk

Credit Management

Credit Management

Credit Management

Credit Management

Credit Management

Approve Lease Application? Yes

No

Create Credit Folder

Credit Management

Approve Lease

Application

ApprovedLease

Application

A

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L

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A

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CreatedLease

Application

Reject Lease Application

CustomerResubmits or

Appeals

RejectedLease

Application

Page 14

Contract ManagementLease and Finance Management

Responsibility

Modules

Alternate Roles

Contract Administrator

Activate Contract

Operations Manager

Author Contract

Terminate Contract

Receive Change Request

Generate Quote

Update Contract

Lease & Finance ManagementService ContractsInstalled BaseAssetsInventoryAdvanced Pricing3rd Party Financial Modeling (Ivory Consulting)

Lease & Finance Management

Operations ManagerGeneral ManagerAsset managerPortfolio ManagerReturns CoordinatorEnd of Lease SpecialistCustomer Service AgentTerminations AgentAccountantPortfolio Manager

Lease AdministratorService Contracts Administrator

Accept Quote

Approve Quote

Master Lease Agreement

Page 15

Au

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Contract AdministratorLease and Finance Management

QuoteAccepted

SignedContract

A

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e

C

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a

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t

Calculate Upfront Tax

Activate Contract

Review & Approve Contract

Price ContractValidate Contract

Create from Imported Contract

Confirm Payment Details

Setup Insurance

Enter Asset Details

Configure Assets

Select Re-Lease Asset

Enter Fee Enter Service

Associate Service Contract

Enter Other T&Cs

Enter Termination

T&Cs

Enter Billing & Cash T&Cs

Associate Financial Product

Update Contract

Dates

Update Customer

Details

Create from Lease Sales

Quote

Enter Related Parties

Create Contract from Template or

Duplicate

Service Contracts

SignedContract

Optional

ActiveContract

Optional Optional

ContractActivated

Adjustments

Page 16

Operations ManagerLease and Finance Management

Receive Request Change

ChangeRequest

Update Contract

Identify Contract

Quote Required for

Financial Change?

No

G

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r

a

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e

Q

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t

e

Enter Quote Details

Calculate Quote

Payment

Terminate Assets? No

Submit Quote for Approval

ModifiedContract

GeneratedQuote

Select Assets & Quantity to

TerminateYes

Yes

R

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C

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R

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s

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Rebook Financial Change

A

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p

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Q

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e

ApprovedQuote

Post Receipt Acceptance? No

Yes

Automatically Match Receipt

to Quote

Accept Quote

Approved Pre-Proceeds Termination

AcceptedQuote

Vendor Buy-Out

Customer Buy-Out

Restructure Contract

Page 17


U

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C

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Activate Contract

Approve Changes

Price ContractValidate Contract

ModifiedContract

Enter Reason

Update Contract

AcceptedQuote

ApprovedUpdate

Early Termination? Yes

No

Generate Billing

Adjustments

Complete Contract? Yes

No

Split Assets to be

Terminated

Bill Quote Amounts

Modify Payments

EarlyTermination

Rebook Contracts

Split Contract

Split Asset

Reverse Contract

CanceledContract

Page 18

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C

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Update Status to Evergreen

ActiveContract

Eligible for Evergreen? Yes

No

EvergreenContract

Terminate Contract

Initiate Termination

EarlyTermination

Return AssetsReturned

AssetRequest

Vendor Purchase

Agreement?Yes

No

Complete Contract? Yes

No

Terminate Assets

Customer Purchases

Assets?Yes

No

Sell AssetSoldAsset

Page 19

Cash ManagementLease and Finance Management

Lease & Finance ManagementOracle Receivables

Responsibility

Modules

Alternate Roles

Receivables Manager

Send Invoice

Collections Manager Payables Manager

Receive Payments

Calculate Billing Amount

Apply Receipt to Invoice

Follow-up Collections

Identify Delinquent Accounts

Process Payable Invoice

Generate Disbursement

Update Account Balance Issue Credit Memo

Submit Restructure Quote

Request Asset Return Disburse Funds

Lease & Finance ManagementAdvnaced CollectionsCRM FoundationInteraction CenterReceivablesWorkflow

Lease & Finance ManagementOracle Payables

Receivables ClerkCash SpecialistTerminations AgentRemarketing Sales Representative

Collection AgentCustomer Service AgentContract AdministratorLitigation Agent

Cash Manager

Page 20

Receivables ManagerS

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C

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B

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A

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Send Invoice

Apply Invoice Group Rules

UnscheduledBilling

SentInvoice

Transaction Amount

Calculate Amount

Correct Errors

Apply Rules? Yes

No

Contract Event

Ad Hoc Billing Enter Amount

Calculate Tax

eBTax

ScheduledBilling

Run Pre-Billing Report

Confirm Interest Index

Updated

Variable Rate Contracts?

Yes

Confirm Usage Counters Updated

Usage Contracts?

Yes

Process Billing

CalculatedInvoice

AmountsNoNo

Generate Invoice

Select Transmission

Method

Format Invoice

Page 21

Lease and Finance ManagementReceivables Manager

R

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P

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m

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A

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R

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o

I

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o

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Reduce Receivable

Balance

Assess Late Charge & Interest

CustomerPayment

Use Cash Application

Rules?No

... to On Account

to Unapplied ... to Contract

Apply Receipt Manually ...

...to Invoice ... to Invoice Lines. to Term

Quote

Calculate P&I on Per Diem

Loans

Make Payment to Cust Svce

Remit Payment to

BankMail Payment

Make Payment thru Self-Service

Direct DebitACHCheck Credit Card

Apply Receipt Automatically

...

Import Lockbox

Create Auto Receipt

Create Manual Receipt

Yes

AppliedReceipt

Page 22

Collections ManagerLease and Finance Management

I

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y

D

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q

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A

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F

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s

Process Litigation

Identify Delinquent

Cases

Score Cases for

Delinquency

Request Cure Quote from

Vendor

Record Promise to

Pay

Notify Customer

SentInvoice

Collections

Transfer to Litigation?

Yes

Vendor Cure Possible? No

Yes

Assign Case to Agent

Collections

Collections CollectionsCollections

Change Agency

Identify Agency Monitor Case

Transfer to External Agency?

Yes

No

Collections Collections Collections

Collections

Collections

Negotiate Settlement

No

Identify Bankruptcy

Account in Bankruptcy?

YesCollections

Collections

Receive Payment

ResolvedCollection

Collection Strategy?

Payment Received?

Page 23

Payables ManagerLease and Finance Management

G

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D

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s

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m

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Initiate Payment

Payables

FundsDisbursed

UnscheduledDisbursement

ScheduledDisbursement Equipment?

No

YesApproved Funding Request

Approve Disbursement

Payables

Fees & Services?

No

Yes Passthrough?

No

Yes

Rent & Residual Sold

Passthrough Event

Ad Hoc Request

Manual Disbursement

Page 24

Asset ManagementLease and Finance Management

Responsibility

Modules

Alternate Roles

Asset Manager

Inspect Asset

Remarketing Manager

Scrap Asset

Receive Asset

Repair Asset

Sell Asset

Place Asset in Inventory

Re-Lease Asset

Lease & Finance ManagementCRM FoundationPayablesReceivablesInventoryAssets

Lease & Finance ManagementCRM FoundationiStore (optional)Order ManagementReceivablesWorkflowAssetsInventory

Customer Service AgentPortfolio ManagerCustomer Service AgentAccountantInspector

Sales RepresentativeRemarketing ManagerRemarketing Sales Representative

Reduce Asset Quantity

Page 25

Asset ManagerR

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A

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Lease and Finance ManagementI

n

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t

A

s

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R

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p

a

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A

s

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Assign Asset Disposition to Remarketer

Create Billing Item for

DamagesRepair Asset

Assign Inspector

Update Asset Location

Send Shipping

Instructions for Return

Identify Return Method

Determine Asset Return

DateIdentify Asset

AvailableAsset

RepossessedAsset

Asset ReturnRequest

Record Inspection

ReportRepair Asset? No

Yes

Page 26

Remarketing ManagerS

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A

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y


Re-Lease Asset? No

Yes

Process Order

Create iStore Order

Create Order Management

Order

Identify Customer

Update List Price

Create Inventory Item

Available for Re-Lease

UsedAsset

Update Quantity On

Hand

Available for Sale

SoldAsset

Advanced Pricing

Marketing Online

OrderManagement

iStore

OrderManagement

Custom Order?

No

Yes

Asset for Re-lease

Page 27

Investor ManagementLease and Finance Management

Lease & Finance Management

Responsibility

Modules

Alternate Roles

Treasurer

Record Investor Agreement

Receivables Manager Payables Manager

Group Contracts into Pools Send Invoice

Bill Investor Stake

Disburse Investor Share

BuyBack Contract

Receive Investor Stake

Receive Payments

Terminate Agreement

Lease & Finance ManagementOracle Receivables

Lease & Finance ManagementOracle Payables

Receivables Receivables ClerkCash SpecialistTerminations AgentRemarketing Sales Representative

Cash Manager

Page 28

TreasurerG

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C

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P

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Create Investor

Agreement

Create Pool

R

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A

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InvestmentStrategy

SignedInvestor

Agreement

Select Contract(s)

Add Investor and Stake

Define Investor Share

Review Pool Contents

Add or Remove

ContractsFinalize Pool

Activate Investor

AgreementFunded

Investment

Define Disbursement

Terms

Define BuyBack Terms

Associate Fees

Select Primary Term Cash Flows

Select Residual

Cash Flows

Define Share of Late

Charges

Page 29

TreasurerLease and Finance Management

Identify Contract to BuyBack

Calculate BuyBack Amount Payable

B

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B

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k

C

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T

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A

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m

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t

Select Agreement to

Terminate

RequestBuyBack

Process BuyBack Pay Investor

Available for Securitization

InitiateTermination

Confirm Dues have been Processed

Confirm Revenue

Recognition Complete

Terminate Agreement

TerminatedAgreement

Page 30

Payables ManagerLease and Finance Management

Select Agreement

D

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s

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I

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s

t

o

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S

h

a

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Disburse Funds

Calculate Investor Share

Identify Investor

Confirm Billing

Confirm Receipt

ActivatedInvestor

Agreement

Disbursement Basis? Billing

Receipt

DisbursedFunds

Identify Streams Sold

Page 31

Accounting & ControlsLease and Finance Management

Responsibility

Modules

Alternate Roles

Accounting Manager

Configure Accounting

Controller

Create Journal in Subledger

Process Transactions

Post Journal in General Ledger

Consolidate Financials

Define Policy

Review Accounting

Lease & Finance ManagementGeneral LedgerPayablesReceivablesAssetsSLA



Close Accounting Period

Lease & Finance ManagementGeneral LedgerPayablesReceivablesAssetsSLA

Accrual Transactions

Page 32

Accounting ManagerC

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A

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YesMulti-GAAP Accounting?

No

Setup Secondary

Ledger

Select Transaction

Type

Associate Primary

Ledger to OU

Configure SLAM

Use Seeded SLAM

Create Accounting

Template Set

ApprovedPolicies

Define Financial Product

Define Reporting Product

No

Use Formula to Determine Amount?

YesDetermine Number of

JEs

Configure Formulas

Define Accounting Templates

YesAdvanced Accounting?

No

ConfiguredAccounting

Page 33

Accounting ManagerLease and Finance Management

Reconcile Accounts?

R

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T

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S

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F

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c

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R

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t

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g

C

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A

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t

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P

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d

Sweep Unaccounted Transactions

View Contract Trial Balance

Select Specific

Contracts

Generate Reconciliation

Report

Setup Reconciliation

Template


Analyze Contracts? Yes

No


Yes

No

Adjustment Required?

No

Yes

Drill-Down to Source

Transactions

Select Specific

Accounts

View Sub-Ledger

Analyze Accounts? Yes

No

Select Specific

Accounts

AccountingTransaction

Close Accounting

Period

PeriodClosed

Post Sub-Ledgers to

Ledgers

R

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A

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Create Manual

Adjustment

Page 34

to

Lease and Finance ManagementCustomer Service

Responsibility

Modules

Alternate Roles

Customer Service Representative

Research Information

Customer

Execute Request

Receive Request

Provide Requested Information

Access Information

Request Transaction


Lease & Finance ManagementLease & Finance Management Self-Service

Customer Service AgentCollections Agent

Lease & Finance ManagementTelesalesWorkflow

Page 35

Re

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T

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Customer

Request Information?

No

Yes

Change Asset or Contract

Details?

No

Yes

Contact Customer Service

CustomerProblem

Authorized to Execute Financial

Transaction?

No

Yes

Request Financial

Transaction

ChangeRequest

Process Financial

Transaction

Access Customer

Self-Service

CustomerProblem

A

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I

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a

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i

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Update Asset or Contract

Details

Problem Solved? Yes

No


Query Information

Send Document

Require Document? Yes

No


SatisfiedResponse

Record Interaction

Yes

Authorized to Change Asset

or Contract Details?

No

Yes

Page 36

Customer Service Representative

Request Information?

No

Yes

Query Information

Authorized to Update Asset or Contract

Details?

No

YesCustomer Problem

Resolved?

Yes

No

Communicate Resolution to

Customer

SatisfiedResponse

Authorized to Make

Transaction?

No

Yes

Request Financial Change

ChangeRequest

Process Financial

Transaction

Request Financial

Transaction

E

x

e

c

u

t

e

R

e

q

u

e

s

t

CustomerProblem

Update Asset or Contract

Details


Charge Service Fee

Send Document

Require Document? Yes

No

Record Interaction

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Lease Management LifecycleSales&Mktg L1KMgt L1CashMgt L1AssMgt L1InvstMgt L1Acctg L1CustSupt L1SalesSales L2aSales L2bSales L2cSales L2dSales L2eKMgtKMgt L2aKMgt L2bKMgt L2cKMgt L2dCashMgtCash L2aCash L2bCash L2cCash L2dAssMgtAsset L2aAsset L2bInvstMgtInvst L2aInvst L2bInvst L2cAcctgAcctg L2aAcctg L2bCustSuptSppt L2aSppt L2b

/ColorImageDict > /JPEG2000ColorACSImageDict > /JPEG2000ColorImageDict > /AntiAliasGrayImages false /CropGrayImages true /GrayImageMinResolution 300 /GrayImageMinResolutionPolicy /OK /DownsampleGrayImages true /GrayImageDownsampleType /Bicubic /GrayImageResolution 300 /GrayImageDepth -1 /GrayImageMinDownsampleDepth 2 /GrayImageDownsampleThreshold 1.50000 /EncodeGrayImages true /GrayImageFilter /DCTEncode /AutoFilterGrayImages true /GrayImageAutoFilterStrategy /JPEG /GrayACSImageDict > /GrayImageDict > /JPEG2000GrayACSImageDict > /JPEG2000GrayImageDict > /AntiAliasMonoImages false /CropMonoImages true /MonoImageMinResolution 1200 /MonoImageMinResolutionPolicy /OK /DownsampleMonoImages true /MonoImageDownsampleType /Bicubic /MonoImageResolution 1200 /MonoImageDepth -1 /MonoImageDownsampleThreshold 1.50000 /EncodeMonoImages true /MonoImageFilter /CCITTFaxEncode /MonoImageDict > /AllowPSXObjects false /CheckCompliance [ /None ] /PDFX1aCheck false /PDFX3Check false /PDFXCompliantPDFOnly false /PDFXNoTrimBoxError true /PDFXTrimBoxToMediaBoxOffset [ 0.00000 0.00000 0.00000 0.00000 ] /PDFXSetBleedBoxToMediaBox true /PDFXBleedBoxToTrimBoxOffset [ 0.00000 0.00000 0.00000 0.00000 ] /PDFXOutputIntentProfile () /PDFXOutputConditionIdentifier () /PDFXOutputCondition () /PDFXRegistryName () /PDFXTrapped /False

/Description > /Namespace [ (Adobe) (Common) (1.0) ] /OtherNamespaces [ > /FormElements false /GenerateStructure true /IncludeBookmarks false /IncludeHyperlinks false /IncludeInteractive false /IncludeLayers false /IncludeProfiles true /MultimediaHandling /UseObjectSettings /Namespace [ (Adobe) (CreativeSuite) (2.0) ] /PDFXOutputIntentProfileSelector /NA /PreserveEditing true /UntaggedCMYKHandling /LeaveUntagged /UntaggedRGBHandling /LeaveUntagged /UseDocumentBleed false >> ]>> setdistillerparams> setpagedevice

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OLFM_Business_Process_Model.pdf