PAXTrack ® Copyrighted © 2008 DALGlobal Services, LLC

Copyrighted © 2008 DALGlobal Services, LLC

PAXTrackPAXTrack®®



PPersons with ersons with RReduced educed MMobility – obility – (PRM) Tracking(PRM) Tracking

• Accurate

• Employee Dispatching

• Passenger Tracking

• Record Keeping



Web Based Dispatch Center



Real – Time Dispatching



Dispatcher Sees



Dispatcher Sees

• Inbound & Outbound Flights



Dispatcher Sees

• PRM Passengers



Dispatcher Sees

• Available Agents



Dispatcher Sees

• Agents with Passengers



Dispatcher Controls

• Log in of Agents

• Assignments of Agents

• All requests for PRM Passenger Assist

• Real-Time Agent / Passenger Tracking

• Log out of Agents



Dispatcher has• Real-Time Viewing of Agent / Passenger Tracking



Dispatch an Agent• Agent Receives Tone



Agent Acknowledges• Dispatch is Notified• Service is

Documented & Recorded

• AUTOMATICALLY!

Tools“ASSIST Request” will ring & show in a box



PDA Displays• Passenger by Name• Type of Service

Requested

PA81172250 John Q Public Meet …

Tools

Start service Cancel



Agent Meets Passenger• Starts Service• Dispatch is informed

of:• Time• Location• Destination



Dispatcher & Agent• View Passenger’s

Name• Service Provided• Pick-Up Location• Drop-Off Location

Tools

Complete Transfer



Agent to Agent Passenger Transfers

• Agent Scans available Agents

• Transfers Passenger• Dispatch Notified• Documented • AUTOMATICALLY!

Tools



“No Shows” or “Refuse Service”• Passenger is a • “No Show” or• “Refuse Service”• Dispatch is Notified• Service is Recorded• Court Defendable

Documentation!

Tools

Start service Cancel



Service Completed• Agent “Clicks” the box• Dispatch is informed• Record Completed• Recorded• AUTOMATICALLY!



PDA Cleared• PDA is Cleared• Agent is free• Dispatcher’s Display

is Real-Time Clear• Agent is ready for

next Passenger

Tools

OK



ADHOC Passengers• Click the Service Box

ToolsTools

About PAXTrack

Adhoc Service

Pax Lookup

Scan Location

Settings



ADHOC Passengers

• Add the Passenger

Tools

Pickup Dropoff Service

GetID



ADHOC Passengers

• Fill In the Blanks

Tools



ADHOC Passengers• Dispatch Notified• Locator Number

logged• Record Filed• Documented



Airport Mapper©



Airport Mapper©

• Map of Airport

• Real-Time Display

• Passenger Requests

• “Marriages” between Passenger and Agents

• Outstanding Requests



Airport Mapper© Legend



Reports Available



Contact:

DALGlobal Services, LLC.

P.O. Box 20706, Dept. 937

Atlanta, GA, USA 30320

01-404-715-4300

Documents

PAXTrack ® Copyrighted © 2008 DALGlobal Services, LLC