Performance Performance ManagementManagement

What is Performance What is Performance Management?Management?

It is the process of systematically using data for business improvements.

It works by: 1.Integrating data from disparate sources. 2.Distributing highly personalized

information to every employee. 3.Empowering individuals to make better

fact based decisions.4.Taking the best action to drive results.

Two Separate Types of Two Separate Types of ManagementManagement

An analyst may view the performance of a company:

1.As a whole

1.As individuals

Performance ManagementPerformance Management

Employee performance management works best when:

1.Work is planned and goals are consistent. 2.Defines the expectations of the employees.3.Creates a system of predictable rewards for

good performance and consequences for poor performance.

4.Gives feedback on a more consistent basis than the average.

Performance Management ModelPerformance Management Model

Employees must be given ways to grow and develop in their field.

Rewards are also a huge part of performance management.

Employees who actually are now qualified to work in a high level of their field should be placed in positions of greater responsibility and receive a greater share of pay.

RewardsRewards

Monetary nature

Real and Tangible

“Negative action companies”

Standards of Performance and Standards of Performance and BehaviorBehavior

1. Job Knowledge/Competency2. Quality/Quantity of Work3. Planning/Organization4. Initiative/Commitment5. Problem solving/Creativity6. Teamwork and cooperation7. Interpersonal skills8. Communication (oral and written)

Unacceptable BehaviorUnacceptable Behavior

1. Actual or threatened physical violence towards another employee.

2. Fighting, gambling or using profane, obscene or abusive language.

3. Unwillingness or inability to work in harmony with others.

4. Sleeping on the job, inefficient performance, incompetence at work.

5. Possessing or bringing weapons or firearms. 6. Possession of or being under the influence

of alcohol or other illegal substances.

7. Insubordination, refusing to follow directions or other disrespectful conduct.

8. Unauthorized possession, removal, or use of company property.

9. Excessive tardiness or absenteeism. 10. Destroying company property. 11. Unauthorized use of company

equipment.12. Violating health or safety rules. 13. Violating any company policy or

workplace rule.

Attendance and PunctualityAttendance and Punctuality

Tardiness

Absenteeism