POLAR ONLINE - Luxury Cruises & Luxury Cruise - Seabourn · • More selling and management features than any ... group fares • Easily manage group bookings • Easy to learn and

POLAR ONLINE How to register and make an online booking

Contents

POLAR Online• The best way to sell Seabourn• Online help and training• Register for POLAR Online• 7 Quick steps for creating a booking• Powerful booking management features• Booking search and booking list

POLAR Online

The best way to sell Seabourn• Help and training available online and by phone• Seven easy steps to create a booking• Powerful booking management features• Booking search and booking lists• More selling and management features than any

other tool• Access to the best fares: all past guest, agency and

group fares• Easily manage group bookings• Easy to learn and lightning fast

Online Help & Training

Available throughout POLAR Online• Click HELP for “how to” guides and policy information

Help topics include• Every step of the booking process• “How to” guides for all booking and modifying features • Policies and procedures

POLAR Online help line• 1-800-544-9032

Register for POLAR Online

Go to www.seabourn.com click “Travel Professionals”

Select “Register your agency”


Registration for POLAR Online is through OneSource

•Fill in the required information.•Print, sign and date the form. Your agency owner or designated manager must complete this registration form.•Submit your form to the contact provided either by fax or mail. It will be processed by the next business day.•You will receive an email notifying you of your new POLAR Online user name and password.


Adding a user (only available to owner or supervisor level profile)

Select agency profile under New Reservations to begin

the process


Adding a user (continued)

Select “Add A User” to create additional logins for agents in your

office

Existing registered users will be displayed along with their

permission type


Input users information. NOTE: A valid email address is required

for each user

Adding a user (continued)


F.A.Q.• Q: Who is registered as my agency owner/

administrator?• A: Contact OneSource at 800-544-9032 and they can verify who is the registered agency owner.• Q: My registered agency owner/administrator is no longer with the company. How can I have this changed?• A: On agency letterhead, advise reason for change and who will be the new registered owner/administrator. Be sure to include a new registration email address. Fax this information to OneSource’s Revenue Support at 661-753-0180.

7 Quick Steps for Creating a Booking

Step 1: Sailing Search• Enter club number information for the best quotes

Search by club number or by phone number

Club #

Enter your client’s Club Number to find the best fares. You can search by Club Number or Phone Number

Passenger Club#

Guest Club Number


Step 1 (continued): Sailing search screen• Select a cruise search

Search for a

cruise…

Search by date or price


Step 2: Availability by Price

Sojourn 03Jun11 007 $2,900 xx xx xx

Pride 29Jun11 015 $6,100 xx xx xx

Spirit 21Jun11 007 $3,400 xx xx xx

Quest 24Jun11 007 $3,200 xx xx xx

Research numerous departures with the

same date and destination

Results are sorted by

price


Step 2 (continued): Availability by date• Review category availability

Select a departure to see the fares

Review category status and berth

capacity

View itinerary details

Pride Sojourn Quest Legend

07Jul11 14Jul11 14Jul11 23Jul11

7Greek 9Norway 7Med 7Med


Step 3: Category pricing• Category Pricing – Best Buy

• No need to call reservations, POLAR Online displays all fares• Best buy always provides the best FIT quote• Create fare comparison to compare promos by category• View the promo codes that append to your bookings

• Category pricing - Groups• Select from multiple groups: your agency, headquarters or

consortiums• View the group promo and amenity codes that append to your

FIT bookings• Clone bookings to quickly add multiple suites to a group• Easily remove “automatic upgrades” to keep suites together.


Step 3 (continued): Category pricing

Best buy FIT quotes

Promotion code by category

Pricing for existing groups

Use fare comparisons button for a list of

available promotions


Step 3 (continued): Pricing, fare comparisons• Use best buy to quickly find the best deal

Fare list includes the best promotions available like past passenger and flash

Select two promos for comparison

pricing


Step 4: Guest pricing detail• Present the complete quote

Guest Details

Guest Pricing

Adjust transfers and Seabourn Shield

Included section will list any group amenities or

bonus commission codes

Guest 1 Guest 2Guest pricing will display complete

breakdown, commission and payment option details

Review guest pricing details including FCC’s, Onboard Credits and Commissions.You can now add a hotel package by clicking “TRAVEL PACKAGES”


Step 5: Up-sell Category• Increase your commissions

We’ve made your sales pitch easy! Speaking points illustrate the cost and benefit for your client to

upgrade.


Step 6: Suite Selection

Available Suites

Request a Suite Closest Available Suite

Option #1: Select a suite. You can select up to three for making multiple reservations

Category & Suite Suite

Option #2: Request a specific suite

7 Quick Steps to Creating a Booking

Step 7: Add guest names – the final step!

• Add cross reference ID’s for multiple suites

• Easily remove auto-upgrades to keep suites

together

• Guest information is automatically completed if you

input club numbers


Step 7 (continued): Add Guest Names

Enter guests names

Dining and bedding options

Cross reference bookings decline automatic upgrades

Guest Information

Booking Management Features

Save time using POLAR Online to modify your bookings Extend options Rebook features quickly change sailing, category or promo Set up “auto-charge” of final payment to your client’s card Manage pre- and post-cruise packages Submit required immigration information Add gifts like wine, flowers or onboard credit

Booking is confirmed!

Send confirmation (agent and guest) to any agency email or fax

Helpful booking information and modification links


Booking Information• Manage guest data

Extend booking option

Cross reference bookings

Change the departure date, promotion or

category


Booking Search and Booking List

Retrieve and manage all bookings including bookings made via POLAR Online, any GDS online booking tool or over the phone. Create a list of all agency bookings on a voyage Booking lists make it easier than ever to manage multiple bookings on a sailing View balance and option status within the booking list


Retrieve a booking or booking list

Retrieve a specific booking number

Create a list of your agency’s bookings by inputting the

voyage…

…or ship and sail date


Filter options and summary information

Sort your booking list by status, group number or gateway city

Includes last name, booking number, group, status, suite

information, ship/sail date and gateway city

Spirit

Legend

Quest

Pride


Booking List: Payment Information• Payment status by booking

Check the payment status of multiple bookings at once

Thank You

Documents

POLAR ONLINE - Luxury Cruises & Luxury Cruise - Seabourn · • More selling and management features than any ... group fares • Easily manage group bookings • Easy to learn and