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Stephanie DawsonChief Operating Officer
Ted Bobowsky, P.E., PMP, PTOEProgram Manager
Port Authority of NY & NJwww.panynj.gov
Port Authority Agency
Operations Center (PA-AOC)
Program
Scope of Operations
• Port District is approximately 25 mile radius from The Statue of Liberty
• 2016 Budget of $7.9 Billion• $3.5B Capital• $3.0B Operating
• 10 Year Capital Plan of $27.6 Billion
11/15/2016 1
Charting The Course
• Develop Strategic Priorities
• Ensure organizational alignment
• Focus on strategic priorities even in
resource constrained environments
• Anticipate the systems and
technology that will need to be in
place to support strategic priorities
• Phase the implementation if
appropriate
11/15/2016 2
Charting The Course – Our Project
• Technology, particularly transportation technology (ITS) has been a strategic focus of our agency• Maintained focus, even in resource constrained
environment
• Strategic planning started in 2009, refreshed in 2012 due to staff turnover and world events (Superstorm Sandy)
• An enterprise approach to ITS is advantageous, which required organizational alignment
• Phased approach, started with transportation management
11/15/2016 3
Organizational Readiness
• Leadership Alignment• Is their the right sponsorship?
• Technology• Are all the systems in place and
is data available?• Projects
• Have all necessary projects been completed?
• Business/People • Have all stakeholders and potential areas of resistance
been identified?
• Operational Readiness and Employee Awareness• Are all stakeholders ready to own the new process and
are employees educated about the change?
11/15/2016 4
Agenda
• Agency Overview
• The Project – What is the AOC?
• Project timeline• Strategic planning• Project planning• Execution• Monitor and Control• Validation
• Benefits realized
11/15/2016 5
Tunnels, Bridges and Terminals
• Bridges: George Washington, Goethals, Bayonne, Outerbridge Crossing
• Tunnels: Holland and Lincoln
• Bus Stations: George Washington and Port Authority Bus Terminal
11/15/2016 6
Aviation
• Six Airports: JFK, LGA, EWR, TEB & SWF
• Over 124 million air passengers in 2015• All-time record• 4.6% over 2014
• Economic impact• 37,000 employees• $42 billion to
regional economy• 284,000 total jobs
11/15/2016 7
Port Commerce
• Six Marine Terminals in NY and NJ
• Port Newark/Elizabeth largest port on East cost and third largest in the US.
Over 3.3M ContainersOver $200B in Goods
11/15/2016 8
PATH
• In 2015• 76.6 million passengers• Average weekday passengers trips over 255,000
11/15/2016 9
Organizational Structure
Matrix Organization Project Team
• Multidisciplinary
• Multifunctional
• Executive
sponsorship
• Project
champions
11/15/2016 10
Unique Challenges
• Different than most DOTs:
o Independent operations across many facilities and modes of transportation
o The PA only operates “links and nodes”, making collaboration with regional partners critical
11/15/2016 11
Seamless Regional Travel
11/15/2016 12
ITS as a Tool to Mitigate Congestion
11/15/2016 13
What is the AOC?
11/15/2016 14
Streamlined Communications
11/15/2016 15
Traveler Information – Distribution Channels
11/15/2016 16
AOC Timeline
11/15/2016 17
Port Authority ITS Vision
• Region-wide relief from traffic congestion
• Upgrading chronic chokepoints
• Managing available road capacity
• A regional real-time information system
• Redirect traffic to alternative routes or travel modes
• Establish seamless communications of facility traffic conditions to regional transportation agencies
11/15/2016 18
Harnessing the Value of ITS: A Matter of
Alignment
Operational Alignment
Institutional AlignmentTechnological Alignment
Organizational Alignment
• Support day-to-day operating functions
• Outcome-based performance measures
• Clear roles, responsibilities and accountability
• Well understood objectives and priorities
• Technology infrastructure to support scalable and flexible solutions
• System architectures, interoperabilityand standards
• Collaboration among transportation operators Timely information exchange
• Understanding of respective priorities, objectives and constraints
11/15/2016 19
Strategic Planning
• Began developing ITS Strategic Plan in 2009 with a holistic approach requiring participation from all departments.
• An agency-wide initiative to address cross-cutting issues and provide direction for ITS planning, development, and deployment.
• Ensure operational, organizational, technological, and institutional alignment
• An ITS Strategic Plan Working Committee championed by the COO and led by agency ITS Program Manager charged with development of the plan.
11/15/2016 20
ITS Strategic Planning (continued)
• Document existing and future ITS needs.
• Examine where ITS industry is going and what our neighbors are doing.
• Document existing and proposed Port Authority ITS infrastructure.
• Document existing and proposed ITS infrastructure in the region.
11/15/2016 21
Regional ITS Deployment Matrix
TRANSCOM NJTPK NJDOT NYSDOT NYCDOT MTA B&T
PROGRAM AREA:
FUNCTION:
TECHNOLOGY:
N/A
Microwave Vehicle
Detection Sensors;
Magnetic detectors
N/ATRANSMIT Stations;
System Upgrade
Rts 1&9/80, I-95
TRANSMIT Stations
TRANSMIT Probe
Vehicle Surveillance
Stations; System
Upgrade
Cross Bronx/Major
Deegan TRANSMIT
Stations
N/ACentralized CCTV
Surveillance
Rts
1&9/4/46/80/120, I-95
Centralized CCTV
Surveillance
Centralized CCTV
Surveillance; System
Upgrade, Enterprise
Website Video Feed
Cross Bronx/Major
Deegan CCTV; HRD
CCTV
PROGRAM AREA:
FUNCTION:
TECHNOLOGY:
TRANSCOM
Operations
Information Center
Woodbridge NJ
Statewide Traffic
Management Center
Woodbridge NJ
Statewide Traffic
Management Center
GWB Communications
Desk;
Centralization
NYSDOT/NYCDOT
Joint Traffic
Management
Center
NYSDOT/NYCDOT
Joint Traffic
Management
Center
Randalls Island
Operations Control
Center
Tunnels, Bridges and Terminals
NJ AGENCIESGWB
NY AGENCIES
Freeway/Arterial/Transit
01 - Arterial Management, 02 - Freeway Management
Surveillance
Traffic, Infrastructure Surveillance (Vehicle Detection System, Probe Vehicle Surveillance, Closed-Circuit Television Surveillance)
14 - Transportation Management Center
Permanent TMCs
11/15/2016 22
Strategic Planning (continued)
• Identify operational needs
• Identify customer needs and expectations
• Objectives-Driven, Performance-Based Approach:
• ITS Goals
• SMART Objectives
• Performance Metrics
11/15/2016 23
Strategic Planning (continued)
Goals & Objectives
• Safety
• Security
• System Integrity & Maintenance
• Interagency Coordination
• Mobility & Efficiency
• Customer Service
• Energy & Environment
11/15/2016 24
Arterial/
Freeway
Mgmt
Intermodal
Mgmt
Facility -
Incident
Mgmt
Traveler
Information
Emergency
Mgmt
15%• Reduce crashes
• Reduce crash severity
15%• Improve regional s ituational
awareness
• Provide for comprehensive operating
picture of regional traffic conditions for
emergency response
• Insure timely & coordinated
emergency planning & response
• Provide surveillance for identification,
apprehension & prosecution of
criminal activity
15%• Pursue open-system design
standards
• Advance life-cycle investment plans
15%• Reduce travel times & delays
• Maximize availability of PA traffic &
traveler information
10%• Leverage regional ITS assets
• Maximize availability of PA traffic &
traveler information
• Enable automated information
sharing
Assigned
Weight %ITS Goals & Objectives
APPLICATION AREA
Safety
Security
Interagency Coordination
Mobility
System Integrity and Maintenance
Arterial/
Freeway
Mgmt
Intermodal
Mgmt
Facility-
Incident
Mgmt
Traveler
Information
Emergency
Mgmt
10%• Maximize availability of PA traffic &
traveler information
• Enable better schedule adherence
10%• Reduce travel times & delays
• Improve analysis & planning for
investments & policy shifts to increase
time-savings
5%• Maintain energy-efficient &
environmentally sustainable
operations by reducing greenhouse
gas emissions, energy use & waste
• Reduce travel times & delays
5%• Increase throughput on existing
transportation network
• Reduce user costs
• Ease the introduction of variable
pricing to accomplish policy objectives
Weighted Score:
Weighted Rank:
APPLICATION AREA
Customer Service
Efficiency
Energy and Environment
Economic Productivity
Assigned
Weight %ITS Goals & Objectives
Enter your ranking (1 to 5, 5 - Most Important) of each application area. See reverse for typical technologies
under each application area and detailed instructions for completing the scoresheet.
Ranking Score Sheet
11/15/2016 25
Order of
Magnitude
Cost ($M)
Description
Fa
cilit
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Incid
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Art
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Tra
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Info
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Em
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Mg
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Art
eri
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wa
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gm
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Fa
cilit
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Incid
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mt
Tra
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Info
rma
tio
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Em
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Mg
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Art
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gm
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Fa
cilit
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Incid
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Em
erg
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Mg
mt
Tra
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Info
rma
tio
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Fa
cilit
y -
Incid
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t Mg
mt
Tra
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Info
rma
tio
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Em
erg
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Mg
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Art
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gm
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Fa
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Incid
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Tra
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Info
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Em
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Mg
mt
Rank 1 2 3 4 1 2 3 4 1 2 3 4 1 2 3 4 1 2 3 4
1 TMC Software ���� ���� ���� ���� ���� ���� ���� ���� ���� ���� ���� ���� ���� ���� ���� ���� ���� ���� ���� 6.0$ Transportation management centers (TMC) use software to perform data acquisition, command and
control, computing, and communications for a variety of ITS applications.
2 CCTV Surveillance ���� ���� ���� ���� ���� ���� ���� ���� ���� ���� ���� ���� ���� ���� ���� 20.3$ CCTV cameras are one of the primary methods of monitoring traffic conditions and verifying
incidents as well as infrastructure surveillance.
3Dynamic Message
Signs ���� ���� ���� ���� ���� ���� ���� ���� ���� ���� ���� ���� ���� ���� 84.6$ Dynamic message signs help improve the performance of the transportation network by displaying
information to reduce travel times and mitigate the impacts of incidents.
4 Traveler Advisory ���� ���� ���� ���� ���� ���� ���� ���� ���� ���� ���� ���� ���� ���� ���� 4.0$ Traveler information outlets include Internet websites, 511 services, information kiosks, mobile
devices as well as television and radio.
5 Vehicle Detection ���� ���� ���� ���� ���� ���� ���� ���� ���� ���� ���� ���� 22.2$ Various sensing technologies are used to measure traffic flow parameters, i.e., traffic volume, speed
and occupancy.
6TRANSMIT/
INRIX ���� ���� ���� ���� ���� ���� ���� ���� ���� ���� ���� ���� 2.0$ TRANSMIT tracks E-ZPass transponders to collect data on travel times and origin-destination
information. Private companies like INRIX also offer travel time information.
7 Traffic Signal Control ���� ���� ���� ���� ���� ���� ���� ���� ���� ���� ���� ���� 3.9$ Traffic signal control systems are used to make the best use of existing roadway network capacity
and reduce average travel times.
8 Overheight
Detection ���� ���� ���� ���� 2.7$ Overheight vehicle detection systems detect the presence of an overheight vehicle, and can also re-
route the vehicle and warn motorists.
9Weigh-in-
Motion ���� ���� ���� 5.0$ Weigh-in-Motion systems collect traffic volume, speed, and vehicle classification data in addition to
vehicle weights as they drive over a sensor.
10Road Weather
Information ���� ���� ���� 2.1$ Road weather information systems rely on surveillance data to facilitate decisions on maintenance
strategies and motorist advisories.
11 Parking
Management ���� ���� ���� ���� 3.0$ Parking management systems monitor the availability of parking and disseminate the information to
motorists.
12 Lane-Use Control ���� ���� ���� ���� 6.0$ Lane-use control signals indicate an open or closed lane to regulate, warn, and guide traffic, thereby
improving the safety and efficiency of arterial/freeway operations.
Total 161.8$ $8.0M (Annual maintenance cost estimated at 5% of TPC)
Color-coded squares under each priority application area indicate components included under that application area.
Gaps indicate that corresponding component is not included in that priority application area.
* 4th priority application area (Arterial/Freeway Management) is not relevant for PATH.
ITS
C
OM
PO
NE
NT
ITS Components (Project Types) Included under Priority Application Areas (TPC)
Port Authority Intelligent Transportation Systems (ITS) Strategic Plan :: Project Prioritization Methodology
Tunnels, Bridges &
TerminalsAviation Port Commerce PATH* Agency-Wide
Project Prioritization Framework
11/15/2016 26
Traffic Volumes &Travel Times
What Is ITS & The Role of the AOC?
Input
Processing
Output
Train/Bus Tracking
Weather Monitoring
Variable Message Signs
PA-AOC
Know Before You Go
Multi-Modal Smart Phone/ Mobile Apps
(Voice Guidance)
Traffic Signal Control
VehicleDetection
CCTV Surveillance
Weigh-In-Motion
11/15/2016 27
Project Planning
• Vision statement for an AOC put out by agency’s Chief Operating and Chief Security Officers.
• Initiated a Concept of Operations (ConOps)• Secured resources• Ensured executive level
commitment• Identified project champions
11/15/2016 28
Concept of Operations – “V Diagram”
11/15/2016 29
Concept of Operations – Context of Process
11/15/2016 30
Execute
• After the ConOps was initiated, we held a kickoff meeting with all stakeholders and executive champions.• Aviation• Tunnels, Bridges & Terminals• Port Commerce• PATH• PA Police• Security• OEM• Traffic Engineering• Technology• Public & Gov Affairs• Finance
11/15/2016 31
Execute- Business Needs & Capability Gaps
Business Needs Capability Gaps
Single Point of Contact Establish Use of OpenReach
Real-time Visibility of all PA Facilities Improve Construction/Lane Closure Coordination
Prevention/Threat Management Improve Facility Awareness of Regional Activities
Emergency ManagementProvide Consistent DMS Messaging in Conformance with MUTCD
standards
Disaster RecoveryCentralize Communications for other Regional Partners and
TRANSCOM
Travel Time Monitoring/Reporting Consistent and Real-time Issuance of E-Alerts
Adopting a Pro-active Approach to Transportation System ManagementProvide Complete Situational Awareness of any Facility, Corridor, or
the Region at a glance
ITS Maintenance One-Call Improve Traffic Data Reporting
Transportation Management Plans (TMPs) Improve Security and OEM Operational Awareness
Customer Service
11/15/2016 32
Concept of Operations- Responsibility
Assignment Matrix
FUNCTIONS TB&T Aviation Port Com PATH Ferry
Type of Incident or Impact: Local Reg. Local Reg. Local Reg. Local Reg. Local Reg.
Arterial / Freeway Management
Device Control (CCTV / VMS) Fac. AOC Fac. AOC Fac.
Regional Traffic Management
(Off-Facility)AOC
Traffic Signal Optimization AOC Not Applicable
Incidents
Traffic Incident Management Fac. AOC Fac. AOC Fac. AOC Not Applicable
Coordination / Information Flow
Information
(within Facility or Line Dept)Fac.
Information
(between Line Dept or Agencies)AOC
Information
(Regional Construction)AOC
Consolidated OpenReach Entries AOC
Consolidated Traffic Incident
E-AlertsAOC Fac. AOC Fac. AOC
Social Media Public Affairs Function
Social Media Monitoring AOC
AOC = PA Agency Operations Center Function
Fac. = Facility Controlled Function
11/15/2016 33
Monitor and Control
• Manage Scope, Schedule & Risk• Established Phase I & Phase II
AOC functions
• Manage Costs• Utilized existing space• Developed staffing model and
costs for budgeting
• Manage stakeholders and project team• Moving towards implementation,
broke up into program of projects
11/15/2016 34
Project Closing and Implementation
Implementation:
•ConOps report issued
•Meet with internal and external stakeholders to discuss and come to a consensus on changes in operating procedures
•Develop standard operating procedures (SOP)
11/15/2016 35
AOC Launch
11/15/2016 36
Validation
•Unlike traditional projects that end when something is produced or built, the AOC is not a 24/7 operating unit.
•Therefore we did an assessment of the AOC after one, six and 12 months.
•Focused on how the operation was unfolding compared to what was planned.
•Looked for opportunities for improvement, and prioritized them.
11/15/2016 37
Validation - Feed Back
Internal
• Effective communications between AOC and facility staff
• Clear culture change
• Still defining some functions/roles, at various levels of maturity across the different operating departments
External
• Effective, and increasing communications between AOC and other agency staff
• SOPs more clear now that there is a single point of contact
• Continued support for the success of the AOC program
11/15/2016 38
Validation - Data
11/15/2016 139
Benefits
• Increased situational awareness
• Agency-wide visibility
• Customer service
• Timely, accurate and consistent information
• User delay costs
• In the future, decreased project costs due to more aggressive schedules
• Trust in actively managing the network
11/15/2016 40
Lessons Learned
Lessons Learned:
•Communicate the project differently to each stakeholder
•Have multiple project champions
•Ensure consistent expectations among the entire project team
•Use scenario based examples
11/15/2016 41
Moving Forward….
• Update strategic plan to be ready for disruptive technologies such as autonomous vehicles, which impact:
• Policy
• Revenue model
• Capital investments
• Project planning
• Operating procedures
• Security safeguards
• Partnerships
11/15/2016 42
Integrating Planning and Operations
• ITS device field equipment deployments provide the tools used in operations. Planned projects include:
Selected Major Agency ITS Projects
BB Navigational Clearance Program
GB Replacement
LGA Redevelopment
Port Newark/Elizabeth Marine Terminal ITS
EWR Terminal A Redevelopment
GWB ITS Replacement
• Agency-wide TMC Software will provide a common core platform for monitoring and controlling all transportation technology assets. Contract award is forecasted for the 4th
Quarter of 2016.
Substantial Completion
2018
2018
2020
2017
2020
2020
11/15/2016 43
Capital Construction Delivery
Transportation Management Plan (TMP)
• Through TMPs, the PA assesses project impacts, develops integrated strategies
• Current TMPs: LGA Redevelopment, Restore the George, others in planning/design
11/15/2016 44
TMP Monitoring – Daily Reports
11/15/2016 45
Strategic Partnerships With Mapping Apps
• Increase quality, timeliness and scope of information available to PA customers
• Correcting inaccurate information• Targeting largest market share owners
11/15/2016 46
Example – Travis Rail Bridge Replacement
11/15/2016 47
Example – Travis Rail Bridge Replacement
Communications:
• Variable message signs
• 511NY & 511NJ (website,
alerts, phone)
• PA Alerts
• Radio
• Media
• Google/Waze/Apple
Regional Variable Message Signs
11/15/2016 48
Example – Travis Rail Bridge Replacement
11/15/2016 49
Travis Rail Bridge Replacement - Video
11/15/2016 50
Visit us at: www.panynj.gov
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11/15/2016 51
