Portfolio Practicum II

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On-the-JobTrainingPortfolio

College of Technology

Diploma in Office Management

Technology with specialization in

Medical Office Practicum II

Republic of the Philippines

POLYTECHNIC UNIVERSITY OF THE PHILIPPINESQUEZON CITY CAMPUS

Tel no. 428-91-44

Anna Mae S. Teodoro

TRAINEE


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Republic of the Philippines

POLYTECHNIC UNIVERSITY OF THE PHILIPPINESQUEZON CITY CAMPUS

Tel no. 428-91-44

A NARRATIVE REPORT ON THE JOB TRAINING

UNDERTAKEN AT

Philippine National Police General Hospital

A Report Submitted to the Faculty ofCOLLEGE OF TECHNOLOGY

Polytechnic University of the Philippines

Quezon City Campus

In Partial Fulfillment of the Requirements for theDiploma in Office Management Technology

Medical Office Practicum

Anna Mae S. Teodoro

Name of Student

__________________________________

Date Submitted

2x 2 formalPicture

(corporate)


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POLYTECHNIC UNIVERSITY OF THE PHILIPPINES

Vision

Clearing the paths while laying new foundations to transform the Polytechnic University of

the Philippines into an epistemic community.

Mission

Reflective of the great emphasis being given by the country's leadership aimed at provid-ing appropriate attention to the alleviation of the plight of the poor, the development of

the citizens, and of the national economy to become globally competitive, the University

shall commit its academic resources and manpower to achieve its goals through:

1. Provision of undergraduate and graduate education which meet international stan-

dards of quality and excellence;

2. Generation and transmission of knowledge in the broad range of disciplines relevant

and responsive to the dynamically changing domestic and international environment;

3. Provision of more equitable access to higher education opportunities to deserving and

qualified Filipinos; and

4. Optimization, through efficiency and effectiveness, of social, institutional, and individual

returns and benefits derived from the utilization of higher education resources.

Philosophy

As a state university, the Polytechnic University of the Philippines believes that:

Education is an instrument for the development of the citizenry and for the enhance-

ment of nation building;

Meaningful growth and transformation of the country are best achieved in an atmos-

phere of brotherhood, peace, freedom, justice and a nationalist-oriented education im-

bued with the spirit of humanist internationalism.

Strategic Objective: 8-Point Agenda:1. Pursuing Academic Excellence through Disciplinal Integrity.

2. Embedding a Culture of Research

3. Insuring Transparency and Participatoriness in Giving Rewards and Sanctions

4. Modernizing and Upgrading of Physical Facilities, Equipment, Library, and Campus

Development

5. Academic Freedom

6. Institutionalizing Civil Society Engagement and Involved Extension Service Program

7. Assuring Transparency in Fiscal Responsibility

8. Assessing Institutional Processes and Reviewing Critically and Rationally the Organization

Shared Values

God-Fearing

Love for Humanity and Democracy

Collegiality

Integrity and Credibility

Transparency and Accountability

Passion for Learning

Humanist Internationalism


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I. ACKNOWLEDGMENT

I would like to thank our beloved supervisor in the Medical Re-

cords Section, PCINSP JUNE CHRISTY MANGA for an outstanding ef-

fort and performance she had exerted just for us to be knowledge-able of the things inside the office.

And to our supervisor in Out Patient Department, PO3 Edison

Balaan for the new skills that we get from him during our training.

And I also would like to thank the Non Uniformed Personnel that has

been a part of our training in PNPGH.

II. INTRODUCTION

One of the most requested requirement for an DOMT student is

an On Job Training every summer. It will help us gain new knowl-edge and skills that we can use for future purposes. Since I will start

my training in Philippine National Police General Hospital, I am ex-

pecting a strict but right treatment and outstanding professionalism.

I am pretty excited in doing this training because it challenge me to

become a reliable and outstanding student of Polytechnic Univer-

sity Of The Philippines


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III. COMPANY PROFILE

Name of Company: Philippine National Police General Hospital

Address : Camp Crame, Quezon City

Contact Number: 09433286019

Contact Person: PO1 Kenneth Mar MAngantulao

Department/Division/Section: Medical Records Section-Out Patient De-partment

Inclusive Dates of Training: April 22May 29, 2013

Company Vision, Mission, and Values:

Mission

To provide an excellent, service-oriented health care system to PNP

personnel and their dependents, PNP retirees and authorized civilians

through caring and highly competent professionals.

Vision

Our vision is to be a CENTER OF EXELLENCE in health care serviceswith the support of government and non-government organizations in the

line with PNP integrated transformation program.


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Pictures of the Company (physical structures)


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IV. OBSERVATIONS IN THE COMPANY

What I have observed at PNPGH is there really are a lot of patient go-

ing in and out of the hospital compared to the other hospital I went to. Their

routine of giving charts is very simple and easy to understand thats why we

got it easily. They also have different wards that is near where the chart are

released thats why it is easy to deliver the charts intended to the differentward.

The strength and challenges of this company is that they lack of equip-

ments that they need for the records to be organized. They lack rooms for

the charts of the patient and as well as the working place. The strength of

the company is they keep moving forward despite of the serious challenges

they are facing.

I think the best practice of this company is they serve with their best

and they give everything they have just to serve our country. They adjust for

the patients and civilians just to help them with their problem and most of all,they treat every one as equal even if they know that they have ranks. They

are working with their feet flat on the ground. Thats the best practice that I

have observed

My over-all observation in PNPGH is courageous and good service to

people. Everyone is with their best attitude and well mannered individuals.

That makes the hospital stand out even more.V. PERIODIC REPORTS (daily, weekly, monthly)

What we do daily are the following:

indexing

making ID

looking for charts

What we do weekly are the following:

using the Xerox machine

encoding

What we do monthly are the following:

going to different wards to collect floor census

During my whole training in PNPGH, I think the problem/s that I have

encountered is lack of equipments that they need for work and arrogant

and impatient patients that doesn't know how to wait for their turn. Everyone

will be given an equal service but some officials use their power to be the

first one checked by the doctor. It is not a good practice they are showing.


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Tasks performed were based on the diary checked and uploaded

Date Checked by the adviser:________________________

Total no. of hours ________Signed by the Supervisor:__________________________Date:_______

Month: APRILThe following tasks were

performed:

Week No. 1 (Weekly)

Date: 22

At first we observe what

is happening to the of-

fice and what routine

they have. This is what we

do during our first day,

Observing.

Time In: 8:00

Time Out: 5:00

Hours Spent: 9hours

Date: 23

Time In: 8:00

Time Out: 9:00

Hours Spent: 9hours

Date: 24

Time In: 8:00

Time Out: 5:00

Hours Spent: 9hours

Date: 25Time In: 8:00

Time Out: 5:00

Hours Spent: 9hours

Date: 26

Time In: 8:00

Time Out: 5:00

Hours Spent: 9hours

Date:

Week No. 2

Date: 29

This week we start to do

the simple things that we

have observed during

our first week. Like look-

ing for charts, laminating

ID, and indexing

Time In: 8:00

Time Out: 5:00

Hours Spent: 9hours

Date: 30

Time In: 8:00

Time Out: 5:00

Hours Spent: 9hours

Date: 2

Time In: 8:00

Time Out: 5:00

Hours Spent: 9hours

Date: 3

Time In: 8:00Time Out: 5:00

Hours Spent: 9hours

Date:

Time In:

Time Out:

Hours Spent:

Date:

Month: MAYThe following tasks were

performed:

Week No. 3 (Weekly)

Date: 6

This week we started to

interview the patients

and distribute charts to

different wards. And we

also did what we do dur-

ing the first two weeks.

Time In: 8:00

Time Out: 5:00

Hours Spent: 9hours

Date: 7

Time In: 8:00

Time Out: 9:00

Hours Spent: 9hours

Date: 8

Time In: 8:00

Time Out: 5:00

Hours Spent: 9hours


Time Out: 5:00

Hours Spent: 9hours

Date: 10

Time In: 8:00

Time Out: 5:00

Hours Spent: 9hours

Date:

Week No. 4

Date: 13

Our supervisor told us to

focus on indexing be-

cause of the but loads of

index that is needed to

be sort out in their own

cabinets. Then making ID

and encoding.


Hours Spent: 9hours

Date: 14

Time In: 8:00

Time Out: 5:00

Hours Spent: 9hours

Date: 15

Time In: 8:00

Time Out: 5:00

Hours Spent: 9hours

Date: 16


Hours Spent: 9hours

Date: 17

Time In: 8:00

Time Out: 5:00

Hours Spent: 9hours

Date:

VI. SUMMARY OF ACTIVITIES (Weekly)


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Month: MAYThe following tasks were

performed:

Week No. 5 (Weekly)

Date: 20

We did almost everything

even collecting a lot of

floor census from differ-

ent medical ward.

Time In: 8:00

Time Out: 5:00

Hours Spent: 9hours

Date: 21

Time In: 8:00

Time Out: 9:00

Hours Spent: 9hours

Date: 22

Time In: 8:00

Time Out: 5:00

Hours Spent: 9hours


Time Out: 5:00

Hours Spent: 9hours

Date: 24

Time In: 8:00

Time Out: 5:00

Hours Spent: 9hours

Date:

Week No. 6

Date: 27

We returned charts from

their folders and inter-

viewed high blood pa-

tients that are angry all

the times. It is a chal-

lenge for us because we

need to hold back and

not to go down to their

level for us not to fight

with them. And this is

also the time when wereported our case study

regarding unlocated

charts.

Time In: 8:00

Time Out: 5:00

Hours Spent: 9hours

Date: 28

Time In: 8:00

Time Out: 9:00

Hours Spent: 9hours

Date: 29

Time In: 8:00

Time Out: 5:00

Hours Spent: 9hours

Date: 30


Hours Spent: 9hours

Date: 31

Time In: 8:00

Time Out: 5:00

Hours Spent: 9hours

Date:

Month: _________________The following tasks were

performed:

Week No. 7 (Weekly)

Date:

We are dismissed during

the 6th week because of

the consideration of our

supervisor thats why we

didn't reach the last 2

weeks that we should behaving.

Time In:

Time Out:

Hours Spent:

Date:

Time In:

Time Out:

Hours Spent:

Date:

Time In:

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Hours Spent:

Date:Time In:

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Week No. 8

Date:

Time In:

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Hours Spent:

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performed:

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performed:

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performed:

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VII. SELF-ASSESSMENT

A. Skills and current technology learned/enforced:

The thing that I used for the first time during my training is the lamina-

tion machine. The first time I used the machine, Im so happy and amazed.

And the skills that I have developed in myself is speed because it is

needed specially if there are a lot of patient in front of you that is neededto be interviewed. My listening and hand craft speed increased too be-

cause I have learned to listen very carefully to what the patient is saying

when I am interviewing them and accurately write them down in their

charts without errors. And the skills that I have acquired is understanding

doctors note because as we all know, doctors hand writing is sometimes

unreadable. And I have learned some of the codes of different diseases.

B. Equipment, tools, testing apparatus handled (softwares used included)

I have used a xerox machine, lamination machine that is used to

laminate ID. I used sphygmomanometer once and a stethoscope. I don't

encounter new software because the only thing they are using in the com-

puter is the Microsoft office.

C. Strong points versus weak points

The strong points that I have is making IDs with minimal errors. I can

make one in 5 minutes to b exact and looking for the patients chart. Itreally makes me happy when I do my job correctly. Another strong point I

have is smiling in from of the patient even if they are already angry with us.

I have a long patient for them which is a good thing that I have.

The weak points that I have is being sleepy while doing indexing.

Thats all.


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VII. SELF-ASSESSMENT

D. Best experiences on the job:

The best experience in my training is being treated as one of them. I

mean, they don't treat us as trainees but an employee. Despite of the

wonderful job we are doing, we also made a lot of friends and memories

together. They told us to get a civil service so that we could work withthem and one thing they are always saying to us is Ayokong makakakita

ako sainyo ng may anak na after 1 year ah, mag aral muna kayo dahil

ang pagaanak at pagaasawa anjan lang yan hindi yan mawawala.

They stand as our parents in the field. And thats the best experience in my

training.

E. Evidence of Background preparation:

Faults committed (its causes and suggestion given by the supervisor)

The faults that I committed is sometimes lazy working specially in do-ing indexing and our supervisor told us that it is normal because it really

does make us sleepy, they experienced it too thats why they are telling us

not to take it seriously. The other thing I have done is playing during the last

2 hours sometimes. And errors in making ID.

Personal relationship (integration with the company, attendance and

punctuality, and commitment)

Comment from co-worker (at least 3 person)

Person 1: _____________________________________________________________________________________________________________________________________

_______________________________________________________________________

Signature over printed name: _____________________________________

Person 2: ______________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

Signature over printed name: _____________________________________

Person 3 : ______________________________________________________________

_______________________________________________________________________

_______________________________________________________________________


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VIII. APPENDICES (please attached)A. Curriculum Vitae

ANNA MAE S. TEODORODiploma in Office Management Technology with

Specialization in Medical Office [email protected]

EDUCATIONAL BACKGROUND:

Tertiary: POLYTECHNIC UNIVERSITY OF THE PHILIPPINESDiploma in Office Management Technology withSpecialization in Medical Office Management

Don Fabian St. Brgy. Commonwealth Quezon City

2011 - Present

Secondary: SAINT FRANCIS XAVIER CATHOLIC SCHOOLChampaca St., Maligaya Park Subd Quezon City

2007 2011

Primary: SAINT FRANCIS XAVIER CATHOLIC SCHOOLChampaca St., Maligaya Park Subd Quezon City

2001 - 2007

ON THE JOB TRAINING:

PALARIS CARGO HANDLERS INC.

ACCOUNTING DEPARTMENT

Rm. 407 FEMII Bldg., A. Soriano Ave., Intramuros, Metro ManilaApril 13, 2012 June 11, 2012 (300 Hours)

PHILIPPINE NATIONAL POLICE GENERAL HOSPITAL

MEDICAL RECORD SECTION OUT PATIENT DEPARTMENTCamp Crame, Quezon City

April 22, 2013 June 14, 2013 (300 Hours)


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SEMINARS ATTENDENDED:

LECTURE PRESENTATION

Discussion: Dengue and Leptospirosis Treatment and Prevention

October 4, 2012

SOFTWARE FREEDOM DAY 2012

Topics: *Ubuntu Operating System *Web browsing Using Mozilla Firefox *GoogleApplica-tions *Free Open Source Software in School Today and Programming Softwares

September 15, 2012

MICROSOFTSEMINARDiscussion: X box Kinect, Windows 8 Operating System, and Windows Application

December 2, 2012

SOFTWARE FREEDOM DAY 2011

Theme: ANIMATION meets FOSS: A Social Impact in Todays WORLD

September 17, 2011CAREER SUCCESS BEGINS NOW

Topics: Employees Behaviours

August 31, 2011

PERSONAL INFORMATION:

Sex: Female

Civil Status: SingleAge: 17 years OldBirth date: August 17, 1995

Place of Birth: Quezon CityReligion: Catholic

Height: 52HomeAddress: Dahlia St. Camarin Caloocan City

CHARACTER REFERENCE:

Rowena T. Linsangan

Palaris Cargo Handlers Inc.Accounting Personnel

09228328703

Edison BalaanPhilippine National Police General Hospital

Police Officer 3

Contact No.


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VIII. APPENDICES (please attached)B. OJT Endorsement Letter


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VIII. APPENDICES (please attached)C. OJT Training Memorandum


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VIII. APPENDICES (please attached)D. Monthly Task Performance Sheet


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VIII. APPENDICES (please attached)F. Final Evaluation Sheet


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VIII. APPENDICES (please attached)E. Trainees Personal Data


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VIII. APPENDICES (please attached)G. Copy Certificate of Completion


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VIII. APPENDICES (please attached)J. Facilities, equipment, Tools handled (pictures)


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VIII. APPENDICES (please attached)

K. OJT photos (minimum size 3R)Note: photo printed only (printing from CIS not allowed)


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VIII. APPENDICES (please attached)

M. URL of you blog/s

Which includes your resume and weekly diaries checked

Documents

Portfolio Practicum II