Power Tricks of Telemarketing

Power Tricks to Improve Telemarketing

Fatima Zain – Human Resource Manager || [email protected]

Hafiza Fatima ZainHuman Resource Manager

• Born on October 15, 1990 in Karachi, Pakistan. She is a graduate and having good exposure in market. She is enthusiastic, energetic and passionate in her work and life.

• She is career oriented lady and having good experience in different market.

• She have 4+ years of experience with different organization and she proved herself a strong candidate by completing and fulfill her designated tasks and job descriptions.

What is Telemarketing???



Telemarketing is a method of direct marketing in which a salesperson solicits prospective customers to buy products or services, either over the phone or through a subsequent face to face or Web conferencing appointment scheduled during

the call.Telemarketing can also include recorded sales pitches

programmed to be played over the phone via automatic dialing. Telemarketing has come under fire in recent years,

being viewed as an annoyance by many.

http://en.wikipedia.org/wiki/Direct_marketing

http://en.wikipedia.org/wiki/Sales

http://en.wikipedia.org/wiki/Customer

http://en.wikipedia.org/wiki/Product_(business)

http://en.wikipedia.org/wiki/Service_(economics)

http://en.wikipedia.org/wiki/Web_conferencing


You have got enough confidenceYou have planned your call

Now what ???You must look at how to win with your phone!


Your aim: Gain something from each call


Now What will you gonna do???


Use Power Tricks To Improve Your Telemarketing



BE ASSERTIVE:1. Not being rude or aggressive

2. Stay calm and sounds confident

3. Keep your aim in mind

4. Do not deflected by other matters

5. Do not get upset if other person is rude or aggressive


FORCING THE ISSUE:Silence Is Golden

Silence makes many people nervous.It make people force to speak which reveals their feelings.Its hard to do so do practice to get your upper hand.

Keep It SimpleToo much information (facts. figures, opinions and ideas) make customer confuse.It dilute the force of your argument.Stick to your points


REPITITION:

1. Become a stick record

2. Keep repeating your main points until u make customer agree

3. Keep calm while you are doing it.


DON’T HESITATE:

Hesitation break momentumMake a List of all Information


POWER LISTENING:1. Listen carefully to pick up hidden

points

2. Don’t do anything else while listening

3. Don’t interrupt while other person is speaking

4. Tone of voice convey a lot if you listen carefully

5. Check that what you think you heard is actually what you did hear


PATIENCE:Patience is virtue when it comes to Telemarketing


LEAN BACK:Lean back and relax as we do our job. In the end you even safe a fortune.


BE POSITIVE:Think of your aim ! This is the key to a positive attitude


BE INDIRECT IN DIFFICULT SITUATIONS:

Don’t be indirect in difficult situations.Focus on your aim and be confident.


OFFER ALTERNATIVES:

Offer Alternatives to our customers.


GET IT IN WRITING:1. Confirm decisions in writing as soon as possible.

2. You can phrase the letter if you write first.

3. Convert indistinct words to formal and permanent expression

4. Something written gives you an immediate feeling of permanence

5. Things in black & white prevent disagreement or alteration from customer

6. Do not let intimacy prevent you from writing all details


SUMMARY:1. Be assertive on the phone2. Force the issue by using different techniques3. Don’t hesitate4. Listen carefully5. Be simple6. Use repetitions7. Put details in witting

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Documents

Power Tricks of Telemarketing