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A Successful Adoption Of Technology

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Ron MarzitelliAssistant Vice President ofInformation TechnologySchool of Business & Technology, Excelsior College

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Ron Marzitelli

Successful Adoption of Technology

July 21, 2015

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Common Mistakes when Selecting Technology Determining Business and Technical

Requirements Getting it Done Governance Questions and Answers

Agenda

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Business Requirements [need] not well defined “Saw this great new application – can we use it here?” “If you build it they will come.”

Technical Requirements not aligned with business requirements

“I want to get this software to do…” “Everyone is using this shouldn’t we?”

Not an inclusive process “We know nothing about that application” “We’re not using that application!”

Common Mistakes when Selecting Technology

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Modern Analyst. (2010). On the Edge of Business Analysis.Retrieved July 11, 2025 from https://stassoul1.wordpress.com/

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Have an existing process that works? – use it Lead by the functional area(s) with IT involved Define the business need understanding the

organization’s Vision Mission Business objectives

Identify key stakeholders (inclusive process)

Determining Business Requirements

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Interview stakeholders Compile different perspectives to get the big

picture Prioritize the requirements (funding) Change impact analysis Seek consensus with other functional areas Achieve clearly defined business needs

Determining Business Requirements

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Translate business requirements into technical solutions

Lead by IT but functional area(s) involved to Know your IT shop’s capabilities Ensure IT understands the business

processes and procedures Identify key stakeholders (inclusive process)

Determining Technical Requirements

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Must align with the business requirements Ownership must be defined Clearly defined technical requirements with

measurable goals Tip: Conduct demonstrations, a prototype or pilot

Determining Technical Requirements

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Resources Business analyst Project manager

Designate an executive sponsor or champion Establish a committee or task force Conduct interviews of stakeholders Document the requirements Tip: Create a Request for Proposal

Getting it Done

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Establish clear roles and responsibilities for determining requirements

Involve all who will be impacted by the technology from the start to receive buy in

Seek feedback Surveys Focus groups Governance groups or councils

Governance

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Provide timely communication to all stakeholders Changes in scope Changes with requirements

Establish metrics ROI Success measures

Tip: Maintain governance for the entire life cycle

Governance

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Ensure the business drives technology acquisition Identify the business need before considering the

technical solution Develop well defined business and technical

requirements Make the process inclusive Build in success measures and accountability

Take Away

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Questions and Answers

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