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A Project Report
On
“A Study of digital marketing and social media platforms”
for
"TechNex Technologies Pvt. Ltd."
By
"Chaudhari Pradeep Bhausaheb"
Under the guidance of
"Prof. Mahesh Gadekar"
Submitted to
"Savitribai Phule Pune University" In partial fulfillment of the requirement for the award of the degree of
Master of Business Administration (MBA)2016
Through
BRACT’s Vishwakarma Institute of Management
Pune- 411048
1
Declaration:
I, Pradeep B. Chaudhari of Vishwakarma Institute of Management, Pune, of MBA [II] hereby declare that I have completed my project, titled ‘A Study of digital marketing and social media platform’. The information submitted herein is true and original to the best of my knowledge.
Date: Signature of Student
Place:
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Acknowledgement
It is indeed of great moment of pleasure to express my senses of per found gratitude to all the people who have been instrumental in making my training a rich experience. I got an opportunity to get a project in Technex Technologies Pvt. Ltd. limited. I express my gratitude to Mr. Raghav Gaopande (VP Sales), my company guide and my faculty guide Prof. Mahesh Gadekar for giving me an opportunity to work and make the best out of my internship.
I thank for their full support to me and constantly guided and supported me throughout the training period. My gratitude also goes out to the staff and employees at Technex Technologies Pvt. Ltd. limited for having co-operated with me and guided me throughout the training period. I thank my college, VISHWAKARMA INSTITUTE OF MANAGEMENT, PUNE for having given me this opportunity to put to practice, the theoretical knowledge that I imparted from the program.
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LIST OF TABLES
Sr. No Name of Tables Page No.
1 Number of Indian user on Social Networking Platform 28
2 Task Created for Social Media Brand Promotion 49
3 Task Created for Facebook Promotion 49
4 Task Created for YouTube Promotion 50
5 Task Created for LinkedIn Promotion 52
6 Task Created for Google+ Promotion 52
7 Task Created for tweeter Promotion 53
8 Task Created for Pinterest Promotion 53
9 Resource Cost Estimation Table
10 Revenue Generation Table
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LIST OF FIGURES
Sr. No. Name of Figures Page No.
1 Digital Ecosystem 13
2 AIDMA as AISAS in Digital Era 16
3 AIDMA as AISAS in Digital Era 2nd Version 17
4 Branding in digital era 21
5 Industry Size and Projection 24
6 Breakup of Digital ad Market 25
7 Gender Wise Internet users 26
8 Mobile Internet Users 27
9 Business Model of Industry 29
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Index
Chapter Contents Page No
Executive Summary 7
1 Introduction 8
2 Literature Review 12
3 Industry / Company Profile 23
4 Research Methodology 38
5 Data Analysis and Interpretation 41
6 Findings and Learning’s 55
7 Conclusion 59
8 Recommendation and Suggestions 60
9 Annexure/s 61
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Executive Summary:
I am Pradeep Chaudhari of VIM, Pune a MBA student. I have done my internship at Technex Technologies Pvt. Ltd. I got the opportunity to work with the marketing and sales team of the organisation.
Title of the Internship Report is “A Study of digital marketing and social media marketing channel” and Objectives of the Internship are to understand the requirement of clients, formulating strategies for clients, executing those strategies to achieve their brand marketing targets
Finding the increasing importance in the field of the digital marketing is one of the objective of the project. Social media tools and the strategies are also studied in the project
Main findings of this internship are given here. Indian customers are highly information seekers. They collect more information about a product before buying it. Internet penetration in India is key player for this phenomenon. Most of Indians are getting stimulus through advertisements, but they are not reaching to end phase of customers purchase journey, mainly in high involvement purchases. Brands are getting more touch point to reach their target group in this digital era. More details about findings are given this report.
The successful completion of this internship indicates that the future of marketing is in the hands of digital. I conclude my research by quoting again that “Brands can’t sustain without digital presence”
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Chapter 1 : Introduction
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Introduction
Digital marketing is an umbrella term for the marketing of products or services using digital technologies, mainly on the Internet, but also including mobile phones, display advertising, and any other digital medium.
The way in which digital marketing has developed since the 1990s and 2000s has changed the way brands and businesses utilize technology and digital marketing for their marketing.] Digital marketing campaigns are becoming more prevalent, as digital platforms are increasingly incorporated into marketing plans, and as people use digital devices instead of going to physical shops.
Digital marketing activities are search engine optimization (SEO), search engine marketing (SEM), content marketing, influencer marketing, content automation, campaign marketing, and e-commerce marketing, social media marketing, social media optimization, e-mail direct marketing, display advertising, e–books, optical disks and games, and any other form of digital media.
Digital Media Marketing or Digital Marketing
The term 'digital marketing' was first used in the 1990s. In the 2000s and the 2010s, digital marketing became more sophisticated as an effective way to create a relationship with the consumer that has depth and relevance.
Digital marketing was defined in Wikipedia as “marketing that makes use of electronic devices (computers) such as personal computers, smart phones, cell phones, tablets and game consoles to engage with customers. Digital marketing applies technologies or platforms such as websites, e-mail, apps (classic and mobile) and social networks”.
Peoples often referred digital marketing as 'online marketing' or 'internet marketing' but it’s wrong. Digital marketing revolves around the Internet, which explains why people tend to believe that digital marketing and Internet marketing are synonymous. Nonetheless, they are different. Internet marketing falls under the category of digital marketing. Internet marketing encompasses digital marketing services such as search engine optimization, display advertising, and email marketing.
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Following are the some very important and widely used concepts in the field of digital marketing. We have selected E-mail marketing for detail study from following list
TV
Radio
SMS
Billboards
Social Marketing
Content Marketing
Banners Ads
Email Marketing
Social media channel
Social media is pivotal part of digital marketing now days. Through the social media organisation or brand can reach their targeted audience in very effective way. Social media marketing is effective in many ways like, it is less costly, less time consuming, required less resources etc.
Following are the some social media channel we have studied during this project
Google+
Tumblr
LinkedIn,
YouTube
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Scope of the Internship
1) To understand the element in digital media2) To understand the effectiveness of branding through digital media3) To understand the effort behind fulfilment of brands objective through campaigns4) To Understand the Social media channels 5) To understand the social media channels used in digital marketing
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Chapter 2: Literature Review
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Literature Review
Digital marketing is the promotion of your business, organisation or brand using channels such as the Internet, mobile devices, television and radio in addition to using creative online advertising, video, podcasts and other such methods to communicate your message.[17] Internet marketing in particular plays a huge part in any digital marketing strategy and is becoming the core of many organisations overall marketing strategies, particularly with regard to social media and viral marketing.
Digital marketing ecosystem is not only concerned with internet marketing and social media marketing, in introduction we discussed that peoples have a belief that internet or social media marketing are same but not same, be clear from beginning itself. Digital marketing ecosystem consists of internet marketing and social media marketing. They are just a channels for communication, digital ecosystem consist of integrating channels and integrating services.
Digital Ecosystem
Search EngineSearch engine optimisation (SEO) is the art of getting a website to work better with search engines (like Google, Bing & Yahoo), and to look for achievable, profitable, ranking opportunities through keyword research. It is a quest for increased visibility in search engines via relevant copy, quality links, domain trust, social popularity and search engine connectivity.
Search engine marketing (SEM) is a broader term than SEO, and is used to encompass different options available to use a search engine’s technology, including paid ads. SEM is often used to describe acts associated with researching, submitting and positioning a website within search engines. It includes things such as search engine optimization, paid listings and
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other search-engine related services and functions that will increase exposure and traffic to your Web site.
DisplaysDisplay advertising is a type of advertising that typically contains text (i.e., copy), logos, photographs or other images, location maps, and similar items. In periodicals, display advertising can appear on the same page as, or on the page adjacent to, general editorial content. Normal banners, Rich media banner, Interstitials and pops are example of displays.
Mobile Marketing Mobile marketing is used in reference to any marketing efforts on or with a mobile device. It involves planning, creating, and implementing a mix of initiatives to bring together sellers and buyers via mobile devices. Mobile ads, Mobile websites, Apps and Games are some of examples for mobile marketing.
Social Media Marketing Social Media refers to any software tool that enables and encourages engagement in conversation or sharing. Popular forms of social media include Facebook, Twitter, LinkedIn, YouTube, Pinterest, Google + and blogs. Now all days social media become platform for marketer to make conversation with customers. Brands are now engaging customers through social media.
eMail MarketingeMail Marketing is a type of direct marketing that involves sending personalized, targeted messages to a specific audience. eMail Marketing is easy to use, low cost, and effective. Most of the B2B business in present era in following email marketing, but in B2C also email marketing is productive.
VideoMarketers are now use video to make customers aware of brands and to sharing the experience of other customers. YouTube ads are too popular in video ads. In social media platforms also brands are sharing video.
Analysis Analytics is the practice of evaluating data, and the process by which a company arrives at a most advantageous decision. Here marketer analysis the integrate channel to understand the effectiveness of communication. Analysis may be based on numbers of visitor or like in social media pages..Etc.
Content ManagementAfter analysis the integrate channels marketer can able to understand the problems with current contents. Later he can manage the content to increase the engagement rate, content may be text in banners, images or websites.
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Advanced TargetingAdvanced targeting are techniques involving the sending of targeted messages to a specific audience. It is used to increase the effectiveness of a marketing campaign. Behavioural targeting is also a part of advanced targeting, here marketer can target the customer based on their past behaviour in online. Marketer can put ads in other webpage where customer is going.
CreativeCreative is the artistic component of an ad or website. It usually includes an image and copy present in ads or website. Marketer can make those contents attractive to customers. Marketer will sometimes change the entire design of websites, apps..Etc.
Research and PlanningMarketer will do some research to understand the behaviour, taste and preference to customers in digital platform. This research may be doing by using paid-tools like ComScore...Etc. Through this research marketer can understanding where T.G is present or what T.G would to do in online. After research marketer will plan new campaigns based on those research reports. These campaigns are more effective to reach the T.G properly.
Digital StrategyDigital strategy is the process of specifying an organization's vision, goals, opportunities and initiatives in order to maximize the business benefits through digital media. Strategy will be different for each brand, it will base on the brand objective and target groups interest. It is actual a plan formulated by the marketer to explore the opportunities. Strategy may be short term or long term, but it need to be fit with market situations.
Types of Digital Marketing In normal outbound marketing, we will use pull and push marketing strategy. Like that in digital marketing also pull and push are types.
In push digital marketing the marketer sends a message without the recipient actively seeking the content, such as display advertising on websites and news blogs. Email, text messaging and web feeds with customized contents can also be classed as push digital marketing when the recipient has not actively sought the marketing message. Push marketing allows you to target your demographics and use your marketing dollars to promote your product to the people you know are interested in what you have to sell. A push marketing campaign can be more expensive when it comes to upfront costs, so you really need to be sure that your marketing is going to reach the right people at the right time. Behaviour targeting is good example for push digital marketing.
In Pull digital marketing includes blogging, email marketing, social media, info graphics and other forms of visual messaging and search engine optimization (SEO). A pull marketing campaign also includes public relations or other ways of reaching out to potential or already realized customers who you want to keep engaged. While a pull marketing campaign can be less expensive to get started, you will incur costs in other ways. For example, if you are
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running a social media campaign, you will need to hire someone to manage your social media and respond to people who leave comments or ask questions. Social media gets people talking and that has a major impact on sales. Pull marketing also requires a greater investment in time, but it gives you more ability to entertain your customers and educate them about your company.
But don't get confused by seeing Email in push and pull, there is a difference. If marketer is sending emails with customized content or banners to specific group of customers is push digital marketing. If marketer is sending emails with the same content or banner to all customers is pull digital marketing.
AIDMA as AISAS in Digital EraAIDMA widely accepted model describing the psychological process leading up to the consumer’s decision to purchase a product. This model is similar to AIDA model. The AIDMA Model was first advocated by Roland Hall, an American economist, around 1920.
According to this model, there are five key processes: Attention, in which the consumer first notices the product or advertisement, followed by Interest, Desire, Memory, and Action.This model has been used extensively in the advertising and marketing industries.
AISAS is a process model of consumers purchasing activities in the Internet age. AISAS is a consumption behaviour model that has been advocated by Dentsu since 2004. It was developed to observe behaviours based on the understanding that the Internet has become prevalent, and that consumers now have access to environments in which they can obtain and transmit information themselves.
In this model, the key processes are: Attention, in which the consumer first notices the product or advertisement, followed by Interest. After this, the consumer Searches for information, and then makes a purchase (Action), after which information is shared with others. In comparison to “AIDMA,” the psychological process has become more compact, and the Action process has expanded.
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These changes are shown how presences in digital are important for brands. Brands can able to create awareness and internet without digital. But it will not lead to action in current scenario. Customers need more information in present era; they are information seeker and always search for best deal. Brands can’t sustain without digital media.
Advantages of Digital MarketingDigital Advertising is increasingly an inherent budgetary component of many organizations today. Organizations of all sizes use the medium to promote their products and services. So well, why do so many organizations use the medium? Simply put, it is due to the numerous advantages that online advertising offers. These are discussed in the paragraphs ahead.
Reach - The ability of the online medium to target a certain demographic of users is one of the greatest advantages of digital advertising. In addition, the geographical reach of the online medium is far greater than that of traditional media. It’s not only cost effective to achieve a wider geographic area but the ads can also be targeted to the desired audience. For example, if an advertiser is keen on selling his or her products targeted to a certain demographic of people, it is quite possible through online advertising. Digital advertising has matured to the extent that web publishers, media agencies and advertisers themselves know the optimal ways and websites for a certain category of products or services.
Measurement - With various tools becoming available, tracking effectiveness of ad campaigns is becoming possible today. In other words, measuring Return of Investment (ROI) is increasingly possible today. Organizations that were previously reluctant to spend online, now realize that the online medium does offer means to alleviate any such fears. Moreover, when properly designed online marketing campaigns generate the desired results, advertisers are further encouraged to continue advertising online.
Interactive and Engagement - The Internet is arguably the most interactive and engaging medium among various others. Interactive campaigns have become a norm with the power of the online medium. One such advertisement worth mentioning is the campaign by AXE where the end user could alter the smile of a woman as he/she liked to i.e. in an interactive framework. The advertisement struck an instant chord with the youth to which AXE the brand is positioned for Customers are basically just a click away from the advertisers. In other words, direct response between end users and advertisers is possible through the online medium.
Time - Through the Internet, an advertiser can reach a desired target group or demographic in a much shorter time frame. For example, if an advertiser needs to plan some sort of ambush
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marketing, the online medium can be an effective means of achieving it. Even otherwise i.e. for regular marketing campaigns, the total time necessary to complete an online advertising campaign is less than that of traditional advertising methods.
Cost - When compared to traditional forms of advertising, digital advertising is cheaper. Various payment models are available between the advertisers and publishers. Many a time, advertisers are charged only when visitors click on their ads. The various payment models are discussed in detail in the next section.
Digital Advertising: Ad AvenuesSEARCH ADVERTISEMENTS: Advertisements made up of text (displayed largely as sponsored links on search engines) come under this category. These are backed by hyperlinks that when clicked on, take the potential customer to the advertisers website.
DISPLAY ADVERTISEMENTS: Advertisements that are placed at various points on a web page that typically contain logos, photographs, other images or even text. Technologically these comprise of Image, Simple flash and Rich media with& without video ads.
MOBILE ADVERTISEMENTS: Advertisements that are viewed or consumed on mobile phones or tablets come under this category. These comprise of Mobile Web ads, SMS, MMS, Mobile Video & TV ads and In-App ads.
SOCIAL MEDIA ADVERTISEMENTS: Advertisements of any type: text, display, stamp pads etc displayed on various social media websites like: Facebook, Twitter, LinkedIn, Pinterest, Orkut etc fall into this category.
EMAIL ADVERTISEMENTS: Advertisements that involve sending across a commercial message to a group of people using email comprise of this ad type. Emails are used to engage with existing customers to get repeat business as well as to acquire new customers.
VIDEO ADVERTISEMENTS: Advertisements that fall broadly under the display type but have video within them and are served before, during and/or after a video stream on the internet. This type comprises In-Video ads, Standard In-Stream ads (pre rolls, mid rolls or post rolls) and True View ads.
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Some of the Basic Terms in Digital Marketing Impression
An impression is a measure of the number of times an ad is seen, whether it is clicked on or not. Each time an ad displays it is counted as one impression.
Page View
Viewing the page is known as page view. It gets counted once the page loaded.
Leads
When one person fills his details in the given box is known as lead.
Conversion
The percentage of people whose activity can be tracked while clicking on an ad or visiting a website to actually purchasing a product or service. A high conversion rate indicates that the link, ad or site was successful
Inbound link
Link connecting to your website from a different website.
Profiling
To build a picture of a target customer based on information from various sources including customer transactions completed forms and demographic data.
Unique Visitor
Unique IP address accessing a website.
Landing Page
A custom we page designed to convert visitor into leads or sales. Email, banner ads and even offline outbound marketing campaigns drive traffic to a landing page to capture information or trigger a sale. Landing page is also called as destination page or splash page.
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Types of ads Above The Fold: Above the fold refer to banners ads which are displayed at the top
of a web page.
Rich- media: Online ads that contain motion, sounds or video are termed as rich media ads
Interstitial Ads: Ads that appears between web pages.
Banner Ads: Embedding an ad into a web page- know as a click through due to interactive actions where the consumers clicks and is taken to the banner ad’s company websites
Pop-up: Ads that displays in a browser window either in the front or behind the current browser window.
Monetary term in Digital Marketing Cost –Per- Action (CPA): Cost of advertising based on a visitor taking some
specifically defined action in response to an ad. “Action” include such thing as a sales, transaction, a customer acquisition or a click
Cost- Per -Click (CPC): Cost of advertising based on the number of clicks received.
Cost- Per-Thousand (CPM): The standard unit for buying or selling Internet advertising. The thousand stands for ‘thousand advertising impression or views’.
Pay- Per- Impression: Online advertising where an advertiser pays a pre-agreed price each time a user clicks on their advertisement. The cost for the click is often negotiated through auction, with ad placement determined by the relative size of the bid, as well as other factors.
Pay-Per-Inclusion: Search engine marketing programs that guarantee web site listing for specific keyword search term for a fee.
Pay-Per-Lead: Paying to acquire leads from an outside party at a set rate or amount per lead
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Branding in Digital EraBefore doing this internship, I believed marketer is responsible for building a brand or marketer is a custodian for a brand. But while doing internship, I understood marketer is not a custodian, he is a person who guides a product to become a brand.
Today, brand custodians are the connected users who exist across digital platforms. They are multifaceted. They are the publishers, circulators, ambassadors, instigators and at the same time they are the custodians as well. Their digitally connected existence has power, credibility, influence, depth, and reach.[26] Their digital messaging has the velocity, acceleration, and momentum required to impact brands. Yet brands and their default custodians continue to live blissfully in an illusion about the control they exercise over their brand.
Brand is an enabler in the current age. It is the participants, the brand conversations and the platforms that amplify the brand and drive the brand philosophy. Businesses need to, therefore, understand the consumers and the evolving digital sphere better and continue to build brands within the digitally connected ecosystem by focusing on the following 3 elements
People
The digital age has democratized individuals. They are no longer passive consumers, but active and creative participants. They expect and believe in the co-creation of an experience, thereby evolving from consumers to users. They are becoming the most credible and reliable source of the true picture of a brand.
Consumers are beginning to seek a relationship of fair exchange between themselves and the businesses where each contributes and everyone gains. Individuals are seeking a multidimensional relationship that provides them with more than just the brand product/service.
The fair exchange relationship is also offering new opportunities to the business to build more human connections. Businesses will have to become receptive to this new age definition
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of relationship that consumers seek. They may do well to go a step ahead and create an environment that is receptive to this fair relationship.
Channels
With consumers evolving into users and participating in co-creation, it is important for brands to offer those channels and platforms that allow them to participate in this process. Users are seeking channels that offer them more than just digital promotional activities; they want channels that allow them the freedom to be publishers of content, information and data, that give them control over what content they produce and consume, that allow them to co-create brand experience.
The channels also need to be device agnostic. Users are adapting to the usage of different devices throughout the day to execute tasks at hand. They might use a Smartphone or tablet to complete functional tasks etc. while on the move, but they use a PC for heavy content creation and research. According to a Google research, 90 percent of people move between devices to accomplish a task, with virtually all of them completing their task in one day. The most popular starting point is the Smartphone. In most cases, the tasks are continued on a PC though tablets are also becoming a popular option for continuing social networking and watching videos.
Businesses and brands need to accept that it is the consumer who has become a more credible publisher by virtue of their access to a device which is always on and active. Creating an environment of device agnostic platforms and channels that allow co-creation of content between brands and consumers will address this shift.
Engagement
It is about creating a window with enhanced attention to influence behaviour and motivations. With every business eyeing the opportunity to engage users, it is critical to focus on engagement by increasing brand salience and influencing buyer behaviour and choice. Brands should be able to map a customer’s journey to understand where they can add value and create an opportunity to engage them. Brands need to understand that engagement is not about pushing product messages; it is about capturing the imagination and the attention of the user. It is about designing a naturally engaging experience.
Businesses need to understand that digital environment is not about technology but about attention, where the consumer is at the core, armed with powers like never before. Businesses and brands should, therefore, focus on connecting the dots and realize that now, in the digital age, it is all about co-owning a brand.
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Chapter 3: Industry Profile and Company Profile
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Industry Profile
The Indian Media and Entertainment (M&E) Industry, one of the most vibrant and exciting industries in the world, has had a tremendous impact on the lives and the Indian economy. As the M&E industry widens its reach, it plays a critical role in creating awareness on issues affecting, channelling the energy of and building aspirations among India’s millions. As it entertains and informs the country, the M&E industry has been a catalyst for the growth of large parts of the Indian economy. M&E industry consist of TV, Print, Films, Radio, Music, OOH, Animation and VFX, Gaming and Digital Advertising.
The FICCI-KPMG 2015 Report 'The Stage Is Set' showing the Indian media and entertainment (M&E) industry has grown by 11.8 per cent in 2013 while comparing with 2012 and touched Rs 918 billion. It is expected to touch Rs 1785.8 billion by 2018, with a CAGR of 14.2 per cent. [4]
By the end of 2014, the industry is expected to stand at Rs 1039 billion. Additionally, digital advertising has shown promising growth in 2013 while comparing with 2012, which is about 38.7 per cent, followed by gaming which grew by 25.5 per cent. As for the 2018 prediction: Digital advertising is expected to lead the CAGR with 27.7 per cent, followed by radio with 18.1 per cent. Gaming and television are expected to register a CAGR of 16.2 per cent each, followed by growth rates of animation and VFX (15.9 per cent), music (13.2 per cent), films (11.9 per cent) and OOH with 9.2 per cent expected CAGR. [4]
According to the annual advertising expenditure report from GroupM, The digital media advertising revenues for the year 2013 is estimated at Rs 2,520.1 crore (around $405 million) , up 30% from Rs 1,938.6 crore in 2012,. Digital contributed to 6.5% of the total media advertising expenditure in 2013, up from 5.5% share in 2012. [5]
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The agency estimates that the digital media advertising revenues to reach Rs 3,402.2 crore ($546 million) in 2014, registering a 35% growth year on year. This will represent around 7.9% of the total media advertising expenditure in 2014, which is estimated at Rs 43,065.4 crore. The company notes this will be driven by election spending by the government and political parties across all media. GroupM made the prediction in the latest edition of its annual report This Year, Next Year. Digital media were projected to increase 35%, with TV slowing to 12% from last year’s 14.6% and print picking up to 8.5% from 4.6% in 2013. [5]
Digital ad spends accounted for 8.3 percent of the total ad spends of Inr362.5 billion in 2013. Digital media advertising in India is grown by 38.7 per cent in 2013, faster than any other ad category. [6] With the dramatic growth in mobile usage, content providers and advertisers are seeking opportunities to get their message across on this preferred medium of the masses.
It is estimated that the total internet user base will reach 494 Million by the end of 2018 as against 938 million TV viewers in the same year. This means that the internet user population will be approximately 53 per cent of the total number of TV viewer in the country in 2018 compared to 27 per cent in 2013. [6] This shift towards the digital media is important for digital media strategists to consider, in order balancing their marketing budgets between online media and traditional TV strategy.
IAMAI & IMRB report of March 2013 showing trends in breakup of Digital ad market among various ad types like search ads, display ads, mobile ads, social media ads, email ads and video ads. By seeing this breakup we can understand marketer are giving importance to all venues to place ads. [7]
Some of the key players in the Digital advertising are Ogilvy & Mather, Web chutney, IBS, Isobar, Maxus, 22 Feet, Grey Digital, Mind Share, Interactive Avenues, Omnicom Media Group, Digital Law & Kenneth, Pinstrom.
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Gender Wise Internet users
India currently have online population of 213M, among them 60% are males and 40% are females. In have 110 M mobile internet users, among them 80% are males and 20% are females. 176M of the total internet population are part of Social Medias.
According to the Internet And Mobile Association of India (IAMAI), the Internet user base in the country stood at 190 million at the end of June, 2013. For the whole year 2013, the internet user base grew 42% to 213 million, from 150 million in 2012. With more and more people accessing the web through mobile phones, the internet user base in the country is projected to touch 243 million by June 2014, a year-on-year growth of 28%.[13]
Younger males and women aged 35-44 emerge as power users
India males aged between “15-24” are major users among Males and in females 35-44 are major users of internet. Age wise distributions are given below. [12]
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Mobile Internet Users
Internet penetration in India is driven largely by mobile phones, with some of the cheapest and most basic hand-sets today offering access to the internet. According to IMAI, India has 110 million mobile internet users of which 25 million are in rural India. The growth of internet penetration in rural India is driven largely by the mobile phone; 70% of rural India's active internet population access the web via mobile phones. This may have to do with the difficulty in accessing PCs. Forty-two percent of rural India's internet users prefer using the internet in local languages. The high prevalence of content in English is a hurdle for much of rural India.[14]
Research report of InMobi showing the behaviour mobile user in internet, 21% of their total consumption is for Entertainment and Social Media, which followed by Games, General Information Search and Email.
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Social Networking
Social Networks capture the largest percentage of consumers’ time in the region. comScore data’s showing 86% of the Indian web user visit a social networking site. Facebook continues to be the number one social network with a 28% increase in traffic and a reach of 86%. Average time spend by a Indian user on facebook is 217 minutes. LinkedIn emerges as number two, while Pinterest and Tumblr are the fastest growing networks but growth of twitter is declined by 15% in 2013 while comparing with 2012.
Number of Indian user on Social Networking Platform
Sr. No. Social Media Platform Number of Users in Million1. Facebook 90
2. Twitter 303. LinkedIn 184. Pinterest 155. Instagram 2
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Business Model of Industry
ATD- Agency Trading Desk DSP- Demand Side Platform SSP- Selling Side Platform
About Process
Clients would give authority to agencies, to wear the shoes of clients. Agency will create ads, which may be banner ads or videos. After the creation and getting approval from clients, agency while find out the portals or websites where the T.G is present. Later give the order to DSP or ATD, this order contains details regarding where to place ads or which portal is requiring to placing the ad. This DSP/ ATD will bid in ad exchange for that portal. Otherwise agency can directly approach to ad networks and give orders. These ad networks buy the inventories from publisher and give to agency. From publisher view he can sell inventories through Ad networks or through SSP. If publisher give to SSP, they will place those space in ad exchange for bidding. Through ad exchange DSP/ATD will buy those inventories. Bidding will not only for space but also for T.G which required for clients.
Ad exchanges are technology platforms that facilitate the bids for buying and selling of online media advertising inventory from multiple ad networks. The approach is technology-driven as opposed to the historical approach of negotiating price on media inventory.
A demand-side platform (DSP) is a system that allows buyers of digital advertising inventory to manage multiple ad exchange and data exchange accounts through one interface. Real-time bidding for displaying online ads takes place within the ad exchanges, and by utilizing a DSP, marketers can manage their bids for the banners and the pricing for the data that they are layering on to target their audiences. A supply-side platform or sell-side platform (SSP) is a technology platform, web publishers of the world use a supply-side platform to automate and optimize the selling of their online media space.
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List of Top Digital Marketing Agencies in USA, UK, Canada
Blue Fountain Media (USA) Blue Fountain Media is a full service digital marketing agency focused on providing results-driven solutions to grow brands online. From digital strategy to implementation, they create custom responsive websites and mobile apps that produce higher conversions, and execute omnichannel marketing services to create greater brand awareness, engagement, and loyalty. Blue Fountain Media ensures success by providing a collaborative team environment for every project and an agile workflow to deliver quality work in quick turn-around timeframes. Their clients, which range from startups to Fortune 500’s and include brands such as AOL, Toys R Us, Bowlmor, Service Kings and Canon, consistently see increased traffic, enhanced brand loyalty, and increasingly higher acquisitions at lower rates. Visit their site to see more of their work at Blue Fountain Media.
Single Grain LLC (USA)Single Grain is an integrated Digital and SEO agency, combining Search Engine Optimization (SEO), Social Media Marketing, Search Engine Marketing (PPC), and Conversion Optimization specialists. Our in-house team of experts provide you with only the highest standard of SEO, SEM, CRO, and SMM. Working alongside some of the biggest brands, such as Intuit, Sony, Yahoo and Sales Force, our reputation precedes us. Our pioneering method of using an integrated approach to digital marketing drive results for our clients by helping them grow traffic and get conversions, sales, and overall ROI. Communication is the key; and the relationships we build with our clients ensure the finished project is the precise end result they had in mind. Top ranked digital marketing agency.
360i (USA)360i is an award-winning digital marketing agency that drives results for Fortune 500 marketers by making brands culturally relevant amid the rapid pace of consumer behavior change. 360i is a highly strategic creative and media partner for clients that brings together digital specialization – in insights, strategy, social, influencer marketing, search, analytics and media – with a deep understanding of how people discover brands and share stories across all channels. 360i is the only agency to be named a Top 3 agency on Advertising Age's Agency A-List three years in a row, and Media Post’s OMMA Agency of the Year two years straight. The agency’s clients include Coca-Cola, Mondelez, Pernod Ricard USA, Toyota and HBO.
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Huge (USA)Huge is a digital marketing agency that provides business strategy, design, marketing and technology services to some of the world's largest businesses and best-known brands. The company is known for successfully harmonizing user needs and business goals to create industry-changing digital experiences for its clients. Huge is a global collective of designers, technologists and strategists. We help companies become trusted parts of people’s lives by creating products, services, and brands that people love. We were the first agency to be founded on the idea that the principles of user experience should drive not just design, but business and marketing as well. We’re known for finding new ways to harmonize the things clients need with what users really want in order to create experiences that change industries.
Launch Digital Marketing (USA)Launch Digital Marketing is an agency specializing in helping businesses grow their online presence through digital marketing. Specializing in custom web solutions via website design & implementation, SEO, SEM, Advanced Analytics, Social strategies and conversion Optimization. Launch was established to help businesses shift strategic thinking from push marketing to pull or inbound marketing. Launch works with clients in many verticals including but not limited to automotive, web, manufacturing, service industry, non-profit organizations, and medical professionals. We excel in creating marketing plans from the ground up and helping consult businesses in achieving results.
Top Rank Online marketing (USA)TopRank Online Marketing is a digital marketing agency that helps Fortune 1000 companies grow communities, increase sales and brand visibility online. We've been in the online marketing business since 2001 serving companies like LinkedIn, McKesson, Dell, General Mills, Concur, Strong View and many more market leaders. We believe our team of smart, creative and results focused professionals are masters at planning, implementing and optimizing integrated online marketing programs, especially those that integrate content, social media and optimization.
Jellyfish (USA)Jellyfish is a global digital marketing agency with offices in the US, UK and South Africa. Our award-winning combination of technology and talent deliver paid search, display/RTB, SEO, social media, analytics, optimization, creative, video and development solutions. Jellyfish has worked across a wide range of industries, including property, pharmaceutical, financial and gaming. Our impressive list of clients include Walden University, Fitbit, Fidelity, Carfax, Pfizer, Zipcar, Caesars and ADP. Our international team, with industry recognized qualifications, combines a deep understanding of user interaction online combined with advanced technologies. We are proud to create successful, performance-based campaigns.
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Ingenex ( USA)Ingenex Digital Marketing is a results-driven digital marketing agency that serves clients across the United States and Canada. Ingenex Digital Marketing is an Ann Arbor, Michigan based digital agency delivering marketing solutions for a digital world. Ingenex is an agency that focuses on producing results through social media marketing, web design, SEO, SEM, digital public relations, and web analytics. Digital is a state of mind. Digital enables a dialogue between your company and your customers. Companies engaged in digital marketing understand listening, being relevant, creating conversation, delivering targeted traffic, and measuring the results.
Rise Interactive (USA)
Rise Interactive is a digital marketing agency specializing in digital media and advanced analytics. The agency is a strategic partner helping marketing leaders allocate budgets most efficiently and create more relevant experiences for their customers. An award-winning agency, Rise has been recognized as a leader in the digital marketing space and has received industry recognition for explosive growth, excellence in digital marketing, and company culture. Rise was named Digital Agency of the Year by the Moxie Awards and Built in Chicago in 2013, 2014, and 2015. It was also named to Chicago’s 101 Best and Brightest Companies to Work For list in 2014 and 2015 and to the National Best and Brightest Companies to Work For list in 2013 and 2014.
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Porter’s Five Model Analysis of Digital Advertising Industry
Porter’s model will help analysis the industry and understand where the power lies in the business. Here I am using porter’s model to understand digital advertising industry in India. Generally, in the Indian advertising industry, contracts are long termed, and customers are likely to keep going back to the same advertiser so long as results were obtained the first time.
1) Threats of New Entry Full service agencies have high demand in Market. Lack of getting efficient work force is a threat in digital advertising. Cost of setting up a digital agency is low. But agencies need to invest a huge
amount in backend function like technology. Getting clients in the initial stage is a bit difficult, because clients will usually
look the past experience of agency. Government regulations in the digital advertising are low. While comparing with
M&E industry. 2) Bargaining power of suppliers
Lot of suppliers are there, but some suppliers who have high reach and affinity will charge high price for placing ads in their portals.
Real time bidding will lead to increase the demand of some portals. Bargaining power of suppliers, who provide data and information are very high. Seasonal campaigns put pressure on supply side to charge high. Employee or work force with proper knowledge is limited.
3) Bargaining power of buyers Buyer are the clients of agencies, basically buyers are high idea seekers. Clients will choose agencies which have good experience in industry. Clients like long term relationships with agencies, so they also try to adjust with
agencies. Clients can ask agencies to change pattern of campaigns at any time. Clients like MNC’s have high power over agencies, but SME’s will satisfy with
performance of agencies. Backward integration by buyers is not possible.
4) Threats of substitutes No. of substitutes is high, substitutes include Print media, TV, OOH and Radio. Substitutes are too popular among buyers. They had high demand in past years. Main competitor for Digital advertising is TVC, but trends are now changing
FICCI-KPMG report of 2014 showing growth of digital is very high while comparing with others media.
But media consumption through radio is increasing now.
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5) Rivalry by existing competitors
At present competitors are low, but it can be increase in future. Because lot new players are coming to the industry.
Existing competitors have high profile clients and clients loyal toward them. Most of the traditional agencies are now concentrating in digital also. Existing firms in the Industry are creating variety and unique campaign for clients. Most of the firms have efficient backend support in technology. Existing firms have the expertise manpower and firms giving good remunerations
to employees. So employees are loyal towards employers. Some firms are popular due to execution of innovative campaigns. Few of the brands have in-house agencies, it will reduce business but not in a high
level.
Conclusion of Porter’s Five Force Analysis
Low threats for new entry. High bargaining power of suppliers. Bargaining power of buyer is medium, but in coming year there is chance for
increase. Due to lot of players are coming to industry. Threats of the substitutes are high, but it will change in coming years. Rivalry by existing competitors is high, but possible to break it by doing some unique
campaign for client. Indian market is a potential market for digital advertising due to high internet and
mobile penetration.
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Company Profile
About the Technex Technologies
TechNex Technologies (branded as TNex) came into existence in 2009 with a strong objective of providing high-quality software for mobile phones, handheld devices and web solutions. We are now all set to create a strong footprint in the business verticals catering to Consumer and Enterprise segment, designing & animation industry while providing quality IT managed services.
TechNex understand that once an idea is born it needs a face (Design), it needs wings to soar high (Development), it needs a launch platform (IT managed services) and then needs to be shown the path (Sales Support). Our services are an amalgamation of creativity, tested logic, marketing skills and best practices and platform.
Services Offered by TechNex Technologies
amalgamation of creativity, tested logic, marketing skills and best practices and platform.
SOFTWARE DEVELOPMENT
Creating, Transforming and Automating Business Processes.
DESIGN AND ANIMATION
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Empowering art with technology to create wonders.
SALES SUPPORT
TechNex make prospects knock your door.
IT MANAGED SERVICES
Technex Technologies provide software and marketing support to new companies. Organisation uses digital marketing as very effective tool to provide marketing and sale support services to the clients.
Organisation also uses the digital marketing platform for promoting their own brand to prospect clients of the company
Technex technology currently uses email marketing and non-paid social media marketing for branding purpose, and company wants to take advantage of digital marketing by using all the available digital marketing platform and tools
Vision and Mission
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Vision
To be the most preferred IT and Software Solutions provider for promising business verticals across the Globe.
Mission
Guided by its focus towards Innovation, Creativity and Quality, TechNex would strive to surpass its commitment for Customer satisfaction. TechNex will continue to shape and lead the market, in-line with the Company’s vision statement.
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Chapter 4: Research Methodology
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Research methodology
Research methodology is a way to systematically solve the research problem. It may be under stood as a science of studying how research is done scientifically. It is a system and in-depth study for any particular subject. Its purpose is to find out answer to questions through the application of scientific methods. It involves collection, analysis and interpretation of data. It deals with the application and utilization of data.
TopicThe selected topic for the research is “A study of digital marketing and social media channels”
Period of studyThe study is conducted during the 28th April 2014 to 6th May 2014
Objectives of the study
Primary objective How many people uses/prefer digital platform and social media
Secondary objectives To know the number of active people on To determine out the media, which is most impo To understand the media consumption of Indians. To figure out how Indian will purchase a product. To understand post purchase behaviour of Indian
Scope This study is useful for determining the consumer buying behaviour of Indians. It can able to help brands to reach their target group through appropriate media. It will present an idea to brands, based on where to invest in achieve their marketing objectives.
Universe Universe means the total population available for the study. In this study, the universe constitutes all Indian, who have online presences.
SampleSample means a representation of the whole universe by a small population. Samples for this research are under Indian youth and young Indians, who come under 17 to 45 year age groups and who have online presences.
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Sample size The number of sample units selected from the total population is called sample size. Sample size selected for this study is 200. Among them 146 are males and 54 are females.
ToolsTools used for this research is an online questionnaire, which consist of 21 questions.
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Chapter 5: Data Analysis and Interpretation
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Task created for brand promotion through social media
On completion of my internship task that is “Study of digital marketing concept and social media”, I got task to create step wise task schedule for promoting Technex technologies brand through social media.Following are task I have created for promoting the brand through various social media
Social Media
Task About the task Owner Frequency Remark
Facebook Increasing the ratings on facebook page
Invite the friends on facebook
Ask Every employee to rate the facebook page of the company
Join Facebook Groups related to your niche.
Frequently Only 8 people had reviewed the TechNex on facebook
Increase the frequency of the post
We can post blogs about technology
About the events in the company
Trending topics
News
Company products
At least 3 posts in week
This activity helps us to connect with more audience
Designing creative banners
Creative banners help company to share thoughts in creative manner
Audience connects effectively with creative banners
Banners can be designed
3 Times in week
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about event, festival, technology, social problem, etc
Making post that connects with audience interest and company vision
This includes the events like word cup etc
Once in month
People get more engaged in these type of post
Youtube Create new youtube channel
Create youtube channel with company id
Select the art which describes the business
Use keywords in the channel description
Create official video This is introductory video
Which involves information about
Top management working environmentVision Technologies
We can also include major events that we celebrate in organization
Once in month
This will always help us promote our company in short time
Creating more creative videos
Creative videos which will connect with the audience
Videos about our products and projects
Extra activities that
At least 1 video every month
This way company can promote their work environment
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company performs for employee
Creating video on trending topics
Create videos about technology on we work to connect with leads
Creating event-based video to connect with stranger audience
Creating tags for videos Like we have created keywords for website we need to create effective tags for videos to market it well
For every video
Increasing the subscribers and views on channel
We can use Google+ account and communities to promote our video
Share link of video on all the social platforms facebook, tweeter, Instagram, LinkedIn
Share the link with all the employees
Tag video properly
Verify the account with registered number
Subscribe similar channel
For every video, we upload
This will increase the brand awareness of Technex
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Google+ Increase the circle and number of followers
Blogs about the core business of the company
Weekly Activity
Add more information and keywords which related to our business
Once
Activate Google authorship
Once
Increase reviews on Google+ page
Weekly
Start new communities on Google+
Weekly
Join the other communities which are related to our business
Frequently
Add G+ key on website and Blog
Once
LinkedIn Create a LinkedIn profile and build a network of professional contacts
Join LinkedIn Groups related to your niche
Regularly We already have the page
Create a LinkedIn Group and build a community
LinkedIn Communities help us to connect with our prospect audience
Once
Update linked In page regularly
share Facebook, Tweeter, and youtube links
Create professional post
Once in week
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Technology reviews and updates
Tweeter Create a Twitter account. Once
Start posting Twitter updates.
Tweet about new things in your niche, give advice, share the secrets of your trade
Once In day
Follow quality Twitter accounts.
Use the Follow option for quality Twitter accounts to get better followers
Regularly
Embed your Twitter feed in your websites.
Add the Twitter feed box to your site/ blog.
Once
Participate in Twitter groups.
Start the new group about the niche
Join the new groups
Start commenting in groups
At least 3 times in week
Brush up your Following list.
Unfollow the people who don’t follow us back
Be aware of spam accounts
Weekly
Pinterest Create your business Pinterest account.
Create a business account for corporate photos, cartoons, info graphics and more artistically presented product images
Once
Verify your business Pinterest account
Verify your account to link your website to your Pinterest profile
Once
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place the full URL with a red checkmark in front of it in the About section
Scroll down to the bottom of the page to the Website box, add your website URL, and click Verify Website button and follow the instructions
Start networking and building contacts.
Pin a lot of different photos
Tag other Pinterest users in your pins by using @username in your descriptions
Network with other professionals and vendors in your field by using this feature
At least 3 times in week
Add Pin It buttons to your website
Log in to Pinterest and then go to About -> Pin it Button or use this link to access the button code.
Optimize your website content for Pinterest sharing: consider watermarking your images, or adding text to them. If you're using your own images on Pinterest
Once
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Email marketing campaign
While studying social marketing channels, at Technex Technologies I have studied Email marketing as part of digital marketing. Following is the some data interpretation from the study
Let's consider that we need to spend 10,000 mail/day.
3 Lakh/Month
36 Lakh/Year
Resources we required
Man Power
Cost of Email Address
Content Creator
Email Chimp Tool Cost
Resource Cost Estimation Table
Sr. No. No. Parametermeter Costst Cost/Year Cost In Rupees1 1 Employee $150 $1800 108000/-
2 Content Creator and Strategist
$100 $1200 78000/-
3 Email ID Buying Cost $200 $200 13000/-
4 Mail Chimp $20 $240 14400/-
Total $470 $3440 206,400/-
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Revenue Calculation Table
Sr. No. Transaction Input Calculated Value
1. Type of calculation e Of Calculation
Per Year
2. Currency $ Dollar
3. Send Volume (Emails) 36,00,000
4. Open Rate 15% 5,40,000
5. Click Rate 8% 43200
6. Leads generated 4% 1720
7. Conversion Rate 2% ~35
8. Estimated Conversion price/ Conversion
$1000
9. Gross Revenue Generated 35*1000 $35000
11. Gross Profit $35,000– $3340
$31660
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Chapter 6: Findings and Learning’s
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Findings
Social media is opportunity for marketer and one opportunity is emerging for them to reach their T.G.
Digital media marketing is the future of marketing Social media marketing is the undisputed part of the digital marketing Each year number of people are increasing on social media Companies like facebook, Google and Inmobi are ruling the digital advertising
market To find major competitors More than 90% of the samples have a mobile or Smartphone and laptops or PC. 96%
of samples have an internet connection is any of these gadgets, this showing the penetration of internet in India.
In this situation, one opportunity is again losing to brands and one opportunity is emerging for brands to reach their T.G.
From the first part of this research itself, we know that customers are highly information seeker. It may be the reason for high trust in online ads. They can search for more information after seeing an ad or online is the only two way communication channel for customers.
But now Indian customers want to get conviction about a product before going to retail shop. So from a marketers view they want to convince their customers before going to a retail shop.
Brands want to build a cool presence over digital platforms because the customer will do research about the product after seeing an ad or after getting stimulated.
Brands are getting more touch points to reach target group in a cost effective manner. Email campaigning is one of the best digital marketing tool to promote
Services/Product
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Learning
1. Technical Learning
Learnt the digital marketing concept learnt about social media and its role in digital marketing Learnt about Market survey Learnt how to make social digital marketing campaign Learnt how to make social media marketing task Learnt about SEO Email Campaign
2. Management Learning
Strategy is not a rock science Before my internship, creating new campaign or making new strategy for any marketing activity seems very difficult for me. In my internship I got a chance to make new strategies for companies brand awareness through the social media. Now I got confidence about the making new strategies
Every day same task, but the situations are differentIt’s not only from my experience, but also from my observation. All colleagues are doing the same type of work, but the situation is different. Sometime they have problem with a client, but on the next day they problems with vendors or with creative team. While coming to me, my first month was more concentrated with pitch presentation. Industry or clients are different or requirements of the client are different, but contents or the flow of pitch presentations are same.
Observation is the best teacherThere are lots of situations where I am completely blank and I don’t know how to do some task. In those situations I observed my colleagues to know how they are doing it and I understood the importance of observation.
Go and ask for workIn beginning stage of my SIP, I don’t have any work to do or they are not giving. First week full of induction and in second week, first two days I sat idly. I felt that they will not give any work and my internship is gone. But in next day I went and ask for work. From that moment to last day, I enjoyed my internship and learned a lot of stuffs.
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Work life balancing This is the most important learning for me. This SIP thought me how to balance your personal responsibility and professional responsibility together and how to enjoy life even after getting a job. Working in Software Firm is not an easy task; the person wants to face a lot of stress and challenges. I am the only person in my office leaving early, while comparing with others. Because my colleagues have lots of work, sometime they will leave by late night only. But they are really enjoying all the moments in their life. They don’t have any difference between professional life and personal life.
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Chapter 7: Conclusion
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The successful completion of this internship indicates that the future of marketing is in the hands of digital. Digital marketing is not only concerned with placing ads in portals, it consists of integrated services and integrated channels. Marketers want to use these components in an effective way to reach target groups and to build a brand. In this digital era marketer is not the custodian for a brand, people who are connected across the digital platforms are the custodians.
Brands want to build their presence over digital platform, because customers have high affinity towards digital media than other media’s. More than that customers are highly information seekers and digital media is the only platform for two way communication between brands and customers.
Digital media is the best platform to convert a product to a brand. Because it is more cost effective and it provide lot of touch points to marketer. Brands can able to engage their target group in an effective way through digital platforms. Digital media is not only for engagement, brands can increase their customers or they can retain their existing customers. Digital platforms help to increase the impact of brand recall in target groups.
I honestly believe that this project report will be at most useful for marketers to understand the digital marketing and also to plan for future strategies.
I conclude my research by quoting again that “Brands can’t sustain without digital presence”.
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Chapter 9: Annexure/s
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References
1).Hobspot Blog
https://blog.hubspot.com/marketing/topic/social-media
2) RICHARD,F.T.,1996
http://public.wsu.edu/~taflinge/addefine.html
3) WIKIPEIDA,2017.Digital Marketing.[online] Available from: http://en.wikipedia.org/wiki/Digital_marketing
4) MEDIANAMA NEWS & ANALSIS OF DIGITAL MEDIA IN INDIA, http://www.medianama.com/2014/02/223-groupm-says-digital-advertising-in-india-30-in-2013-rs-3402-cr-expected-in-2014/
5)IAMAI report, 2013. DIGITAL ADVERTISING IN INDIA. http://www.slideshare.net/TheHWD/digital-advertising-in-india-statistics-trends-2013
6)MADS,2013. Demand Side Plaftorm:What is a DSP and Why You Need One for RTB. http://blackboard.emediate.com/2013/02/demand-side-platform-for-rtb/
7)RAN JU,2013. Online Advertising Explained: DMPs, SSPs, DSPs and RTB. http://www.kbridge.org/en/online-advertising-explained-dmps-ssps-dsps-and-rtb/
8) comScore,2013. INDIA DIGITAL FUTURE IN FOCUS 2013.
9) Social Video Report, 2013.
http://socialvideoreport.com/
10) INMOBI research report, 2012.
11) Split Screen, 2011. What is digital marketing?. http://www.splitscreendigitalmarketing.com/#/what-is-digital-marketing/4547805997
12) comScore.2015
http://www.comscore.com/About_comScore/comScore_Fact_Sheet
13) comScore.2011.[pdf online ]
http://www.google.co.in/#q=uses+of+comscore
14) Collin, Maessen.2013 Why You Shouldn’t Use Alexa Traffic Statistics. http://www.realsceptic.com/2013/08/12/why-you-shouldnt-use-alexa-traffic-statistics/
15) Martin, Weigel,2015 Brand building in a digital age: Old thinking for new times. http://martinweigel.org/2014/02/18/brand-building-in-a-digital-age-old-thinking-for-new-times/
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