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VALU VA Learning University Logo. Image of man walking in a parking lot surrounded by orange cones. The words VALU your Veterans, VALU your power, VALU your inspirations are in the background. The ADVANCE, Transforming Potential info Performance graphic. The U.S. Department of Veterans Affairs Logo.
Brief Overview of CEDD Learning ProgramsDecember 5, 2013
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CEDD Learning Programs
Veteran and Customer Focus
Personal Mastery
Critical Thinking
Organizational Stewardship
Interpersonal Effectiveness
Written Communication
Oral Communication
Instructor- Led Training
Web-Based Training
Virtual Instructor-Led Training
Blended
Leve
ls
Foundational
Intermediate
Advanced
Learning Programs Target all employee competencies
PERSONAL MASTERY
Take charge of personal growth
Manage career progression
Work effectively under stress
Self-discovery
Self-direction
Self-actualizationSELF-AWARENESSCourses Offered
Bringing Out Your Personal Best
Empowering Yourself and Others
RESILIANCECourses Offered
Being Flexible and Resilient at Work
From Stress to Success Managing Uncertainty to
Maximize Outcomes
CRITICAL THINKING
Gather and analyze information
Make well-informed decisions
Solve problems creatively
Analyze
Strategize
Problem SolveDECISION MAKINGCourses Offered
Foundations of Good Judgment Advanced Decision Making and
Problem Solving
ANALYZINGCourses Offered
Analytics Boot Camp
PROBLEM SOLVINGCourses Offered
Creative Solutions to Overcome Workplace Obstacles
Identifying and Solving Problems
STRATEGIZINGCourses Offered
Strategic Concepts to Solve Problems
ORGANIZATIONAL STEWARDSHIP
Optimize and leverage VA resources
Develop new perspectives
Maintain and uphold ethical behavior
Prioritize
Organize
OptimizeINTEGRITYCourses Offered
Demonstrating Ethical Behavior Ethical Dilemmas- Balancing Customer Needs Building an Ethical Environment at VA
ACCOUNTABILITYCourses Offered
Accountability and You- Demonstrating Responsible Work Behavior
Systems Thinking- Seeing the Big Picture at VA
ORGANIZES AND PRIORITIZES WORKCourses Offered
Establishing Priorities and Achieving Work Goals
Balancing Requirements- Project Management at VA
RESOURCESCourses Offered
Leaving and Optimizing VA and Federal Resources
INTERPERSONAL EFFECTIVENESS
Build Positive Relationships
Collaborate
Be a Team Player
Empathy
Diversity
Team BuildingEMPATHY Courses Offered
Communicating with Empathy Building Positive Work Relationships Sharpening Your Emotional
Intelligence Communicating in Difficult Situations
DIVERSITY Courses Offered Valuing Diversity in the
Workplace Fostering an Inclusive Culture Working with Diverse Teams
TEAMWORK Courses Offered Teamwork Essentials Contributing to Team Excellence High Performing Teams
WRITTEN COMMUNICATION
Communicate effectively
Draft Issue Briefs
Draft Memos
Draft
Edit
Communicate
WRITING JOURNEYCourses Offered
Building Writing Skills Writing and Editing for
Accuracy Communication Complex
Issues Clearly
PLAIN LANGUAGE Courses Offered
Addressing Data Calls Drafting Memorandums Writing Issue Briefs
ORAL COMMUNICATION
Communicate Effectively
Influence Decisions
Engage Audience
Present
Speak
Facilitate PRESENTINGCourses Offered
Creating and Delivering Engaging Presentations
Speaking with Confidence
SPEAKING PROFESSIONALLYCourses Offered
Refining Your Communication Style Enhancing Your Influencing Skills Influencing Strategies to Get Results Communicating with Executives Influencing Decisions and Gaining
Buy-in
FACILITATING MEETINGSCourses Offered
Organizing and Conducting Effective Meetings
VETERAN AND CUSTOMER FOCUS
Hand’s on Strategies
Customer Service Tools
Support Networks
Understand
Communicate
Problem Solve
VETERANS FIRSTCourses Offered
Understanding Customer Service
Advocating for Your Customer
Communicating Positive Customer Service
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Vickie A. Nitschke: [email protected] (202) 632-7916Deborah L. Rhodes: [email protected] (202) 520-9305Michael Barnett: [email protected] (202) 632-7323
CED LEARNING CONSULTANTS’CONTACT INFORMATION
Check out training courses at: www.tms.va.gov
