Engaging the Next Generation Constituent

Presented by: Josh Budd

• Budget Constraints• Replacing Old Technologies• Doing More with Less• Chasing Yield• Chasing Grant Funding• Declining Sales Tax Revenue• Board Resistance • Different Objectives by Agency

Face of Government Today

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Doing things with less is now doing things differently and more efficient.

Doing things with less is now doing things differently and more efficient.

Next Generation Constituent

Stop and Think about this Statement

Think?Would you agree?

Simple, but evident answers proving that we are even part of the Next Generation Constituent

How many of you would know if you lost your phone right now?

How many of you would know if you lost your keys right now?

How many of you have a Blackberry, I-Phone, Android or SmartPhone with you?

Next Generation Constituent

How many of you have a LinkedIn or Facebook page?

Buzek said. "Why pay $3,000 [for a traditional POS] when I can get an iPad and put Square on it? This is going to fundamentally change the mall

in the next three years."

Traditional POS Purchases To

Plummet Due To Mobile, IHL Reports

Retail Checkout Experience

Mobile payments was one of the hottest topics at our MobileBeat 2011 conference in July, primarily because there’s a ton of potential in having your mobile phone take the place of your wallet. Juniper predicts that mobile payments will reach $670 billion globally by 2015.

ISIS Network

• 8.75Million I-Phones sold Jan-Mar 2010,vs 3.79 Million prior year during that period. 51.15Million, Jobs said 100M March 2011

• 15Million I-Pads sold March 2011• Facebook.com 800Million active users Sept

2011. 50 %access daily, avg of 130 friends• NACHA 1/28/11 report shows 82% increase

in adoption of e-Bills w/fastest growth in Insurance and Municipals over past 2years 52.3% govt.

Social Media

• Google - one of the largest booths at GFOA San Antonio

• Google GIS Mapping • Apps for citizens Reporting• Google Earth - Google Enterprise Pro • YouTube for Board Meetings • Deploy the app for less $ using NetBook, I-

Pad than laptop (lessupdates/maintenance/license fees)

Apps/Google Earth

The mobile payment network Isis is said to receive a major boost of more than $100 million from its parent companies AT&T, T-Mobile and Verizon, Bloomberg reports.

What the New Generation of Digital Devices Means to Government

Google & Social

Networks

E-Billing

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Cloud

Public – Private Partnerships• Leverage

Website – drive traffic, opportunity to generate new revenues

• Advertisements?

E-Billing• State and Local

Laws reviewed• Quatify ROI to

implement change

Social Mediums• State and Local Laws

reviewed• Legal Division

review of privacy matters

• Leverage “Free” tools

• Google earth to discover-generate revenueApp World

• Are there departments that only need an App?

• Issuing I-Pads versus laptops and purchasing software licenses

Cloud Computing• What is it? SaaS ?• Drop-Box• GoToMeeting

Next Generation ConstituentThink about Government websites in the 90’s vs. today

Imagine your world without email, text messaging, photosharing, Blackberry, iPhone, iPad, Kendle , or Google, Twitter, Facebook, LinkedIn, Pandora,

Groupon, Secondlife, LivingSocial, DropBox, MobileMe

DIGITAL BUZZ

Connecting and creating conversation with constituents from a new perspectiveA Radical Change in your constituent base is occurring!

Any Time, Any Place, Any Type

Government Business in 1-3 YearsBy 2014 it is estimated that all e-Commerce transactions

will be made by using SmartPhones and other mobile devices.

TextLegislation/Legal e-Billing (opt in/out)

STOP & Take Time • Unbiased – Non

threating-Open communication

• Sooner you start, the sooner you discover

• You will uncover savings & time efficieniency gains with your employee’s

• You will uncover ideas• Establish Buy-In

Real Government ExampleHow many people in this room have spent time with their with each of there staff members to conduct a work-flow

analysis?

Strategic Plan• Implement those that take

little to/no time, money, resources

• Evaluate those procedures to see if they need additional steps or reduction of steps.

• Forces to update policies/procedures

• Builds Respect/Appreciaton

Discover

?

Stop

Thank YouJosh Budd

Josh.Budd@federalpayments.com866-764-2002 ext:765