PRINCE2® 2017 Editie Practitioner Courseware - English

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PRINCE2® 2017 Editie Practitioner Courseware - English


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Title:

Authors:

Publishe:

PRINCE2® 2017 Editie Practitioner Courseware - English

Douwe Brolsma & Mark Kouwenhoven

Van Haren Publishing, Zaltbommel

ISBN Hard copy: 978 94 018 0225 3

Edition:

Vormgeving:

Copyright:

First edition, first print, September 2017

Van Haren Publishing, Zaltbommel

©Van Haren Publishing 2017

For further information about Van Haren Publishing please e-mail us at : [email protected]

All rights reserved. No part of this publication may be reproduced in anyform by print, photo print, microfilm or any other means without writtenpermission by the publisher.

Although this publication has been composed with much care, neitherauthor, nor editor, nor publisher can accept any liability for damage causedby possible errors and/or incompleteness in this publication.

This material contains diagrams and tekst information based upon: The Managing Successful Projects with PRINCE2® manual 2017

PRINCE2® is a Registered Trademarks of AXELOS Limited, used under permission of AXELOS Ltd. All rights reserved.

The Swirl logo™ is a trade mark of AXELOS Limited,


Content table

5

6

9

9

12

16

20

26

31

42

52

58

74

79

82

88

93

98

105105107109111113115118120122124126128130

Agenda

Introduction (2)

Where do we stand (7)

Refresh PRINCE2® structure (8)

Principles of PRINCE2® (13)

Theme Business Case (22)

Theme Organization (30)

Pre-project stage: Starting Up (41)

Initiation Stage (51)

Theme Plans (76)

Theme Quality (96)

Theme Risk (108)

Theme Change (140)

Theme Progress (149)

Delivery stage(s) Activities (156)

Final Delivery Stage (168)

Directing a Project (178)

Tailoring PRINCE2® (188)

Assignments

Assignment ‘Business Case’

Assignment ‘Organization’

Assignment ‘Project Brief’

Assignment ‘Serious Mini-game: Who am I?’

Assignment ‘Quality Management Approach’

Assignment ‘Product Based Planning’

Assignment ‘Quality Review’

Assignment ‘Risk Identification Workshop’

Assignment ‘Reporting: Progress’

Assignment ‘Reporting: Stage End’

Assignment ‘Work Package’

Assignment ‘Project Issue’

Assignment ‘Improvement Project (1)’

Assignment ‘Improvement Project (2)’ 132

This number is a reference to the sheet number


134

152

153

159

174

192

207

226

229

239

PRINCE2®:2017 Foundation Examination Sample paper 2

PRINCE2®:2017 Foundation Examination Sample paper 2 Answers and rationale

PRINCE2® Practitioner candidate Syllabus

PRINCE2®:2017 Practitioner Examination Sample paper 1 Question Booklet

PRINCE2®:2017 Practitioner Examination Sample paper 1 Answers and rationales

PRINCE2®:2017 Practitioner Examination Sample paper 2 Question Booklet

PRINCE2®:2017 Practitioner Examination Sample paper 2 Answers and rationales

PRINCE2®:2017 Practitioner Examination Sample Papers 1 & 2 Scenario Booklet

PRINCE2®:2009 Practitioner Examination FX02 Scenario Booklet

PRINCE2®:2009 Practitioner Examination FX02 Question Booklet

PRINCE2®:2009 Practitioner Examination FX02 The Practitioner Examination 266

PRINCE2®:2009 Practitioner Examination FX02 The Practitioner Examination Rationale 269

PRINCE2®:2009 Practitioner Examination FX02 The Practitioner Examination

Answer Booklet 287


Par

t o

f D

ay

Day

1

Day

2

Day

3

Exam

Tra

inin

g D

ay (

Op

tio

nal

)

1

Intr

od

uct

ion

R

ecap

an

d d

iscu

ss H

om

ewo

rk

Seri

ou

s M

inig

ame

Wh

o a

m I?

R

ecap

an

d d

iscu

ss h

om

ewo

rk +

Ser

iou

s M

inig

ame

4 ti

mes

7

Intr

od

uct

ion

Str

uct

ure

of

the

trai

nin

g co

urs

e an

d t

he

pro

gram

In

itia

tio

n S

tage

Sh

ort

ove

rvie

w

of

IP

Them

e C

han

ge

Set

up

th

e p

rogr

amm

e fo

r th

e d

ay

Stru

ctu

re o

f P

ract

itio

ner

Exa

m +

d

iffe

ren

t ty

pe

s o

f O

TE-q

ues

tio

ns

PR

INC

E2®

Fo

un

dat

ion

sa

mp

le e

xam

res

ult

s Th

eme

Pla

ns

+

Pro

du

ct B

ased

Pla

nn

ing

tech

niq

ue

Fin

ish

ing

Init

iati

on

Sta

ge

Rev

iew

sam

ple

Pra

ctit

ion

er E

xam

(h

om

ewo

rk)

+

Eval

uat

e th

e P

ract

itio

ner

Exa

m

Ove

rvie

w P

RIN

CE2

® R

efre

sh

Them

e Q

ual

ity

+

Qu

alit

y R

evie

w T

ech

niq

ue

D

eliv

ery

stag

e(s)

+

info

rmat

ion

bet

wee

n C

S /

MP

/ S

B

Cre

ate

a P

ract

itio

ner

Exa

m

Qu

est

ion

+ le

t o

ther

s tr

y it

Pri

nci

ple

s o

f P

RIN

CE2

® Ex

erci

se Q

ual

ity

Man

agem

ent

Stra

tegy

Ex

erci

se P

roje

ct is

sue

esca

lati

on

O

pen

Sp

ace

Fr

ee

to b

e fi

lled

in b

y th

e p

arti

cip

ants

+

Clo

sin

g Ex

am t

rain

ing

Lun

ch

Lun

ch

Lun

ch

Lun

ch

2

Them

e B

usi

nes

s C

ase

+Ex

erci

se B

CEx

erci

se P

rod

uct

Bas

ed P

lan

nin

g Ex

erci

se v

oca

bu

lary

se

rio

us

min

igam

e ‘B

luff

yo

ur

way

into

P

2’

Set

up

exa

m

Them

e O

rgan

izat

ion

+

Exer

cise

Org

aniz

atio

nEx

erci

se Q

ual

ity

Rev

iew

Fi

nal

Del

iver

y St

age

+

Dir

ecti

ng

a P

roje

ct

Pre

-pro

ject

sta

ge: S

tart

ing

Up

+ A

uth

ori

zin

g In

itia

tio

n

Them

e R

isk

+

Exer

cise

Ris

k Id

enti

fica

tio

n

Wo

rksh

op

Ta

ilori

ng

PR

INC

E2

PR

INC

E2 P

ract

itio

ner

exa

m

Exer

cise

Pro

ject

Bri

ef

Them

e P

rogr

ess

Exer

cise

imp

rovi

ng

Pro

ject

M

anag

emen

t u

sin

g P

RIN

CE2

Clo

sin

g d

ay 1

C

losi

ng

day

2

Exer

cise

Eva

luat

ing

PR

INC

E2 t

rain

ing

Clo

sin

g d

ay 3

C

losi

ng

day

4

Agenda

5


PRINCE2® Editie 2017 Practitioner Courseware - English

© Van Haren Publishing

PRINCE2® 2017 Practitioner

©2017 - All training materials are sole property of Van Haren Publishing BV

and are not to be reproduced in any form or shape without written permission.

This material contains diagrams and text information based upon:

PRINCE2®Guide 2009 & The Managing Successful Projects with PRINCE2® manual 2017

PRINCE2®, PRINCE2®Agile®, ITIL®, M_o_R®, MoP®, MoV®, MSP®, P3O®, P3M3®, P2MM®

are registered trade marks of AXELOS Limited, used under permission of AXELOS Limited.

All rights reserved.

The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Ltd.

nThen! BV is an Accredited Training Organisation for PRINCE2®


Introduction

• Let’s meet & goals

• Terms

• Programme

Here is the link from the slide to the

theory in the book, with the number

of the chapter or the paragraph (Par.)

and possibly the name of the subtitle

in the book

2

© Van Haren Publishing 6




Programme Day 1

Introduction

Structure of the training course and the program

Where do we stand?:PRINCE2® Foundation sample exam & results

Overview PRINCE2® Refresh

Principles of PRINCE2®

LUNCH

Theme Business Case + Exercise BC

Theme Organization + Exercise Organization

Pre-project stage: Starting Up + Authorizing Initiation

Exercise Project Brief

Closing day 1

3


Programme Day 2

Recap and discuss Homework Serious Minigame Who am I?

Initiation Stage Short overview of IP

Theme Plans + Product Based Planning technique

Theme Quality + Quality Review Technique

Exercise Quality Management Strategy

LUNCH

Exercise Product Based Planning

Exercise Quality Review

Theme Risk + Exercise Risk Identification Workshop

Theme Progress

Closing day 2

4





Programme Day 3

Recap and discuss homework + Serious Minigame 4 times 7

Theme Change

Finishing Initiation Stage

Delivery stage(s) + information between CS / MP / SB

Exercise Project issue escalation

LUNCH

Exercise vocabulary serious minigame ‘Bluff your way into P2’

Final Delivery Stage

Directing a Project

Tailoring PRINCE2®

Exercise improving Project Management using PRINCE2

exercise Evaluating PRINCE2® training

Closing day 3

5


Programme Practitioner Exam Training

(optional)

Introduction

Set up the programme for the day

Structure of Practitioner Exam + different types of OTE-questions

Review sample Practice Practitioner Exam (homework)

Evaluate the Practitioner Exam

Create a Practitioner Exam Question + let others try it

Open Space Free to be filled in by the participants

Closing Exam training

LUNCH

Set up exam

PRINCE2 PRACITIONER EXAM end

6

And/or:

2017 Practitioner Examination Sample paper 1

2017 Practitioner Examination Sample paper 2

2009 Practitioner Examination FX02





Make and review the PRINCE2®:2017

Foundation Examination Sample paper

Where do we stand?


Refresh Structure of PRINCE2®

©2017 - All training materials are sole property of Van Haren Publishing BV






Structure of the Manual (1)

Introduction (e.g. Benefits of PRINCE2)

Project management with PRINCE2

7 Principles

Tailoring and adopting PRINCE2 7 Themes 7 Processes Considerations for organizational adoption

Tailoring and embedding

AppendicesA Product description OutlinesB Standards alignmentC Roles and ResponsibilitiesD Examples Product-based planningE Health Check

9


Structure of the Manual (2)

Themes

The theme explained

PRINCE2’s requirements for the theme

Guidance for effective use of theme

(Techniques)

Processes

Purpose (reason for the process)

Objective (to be achieved by the process)

Context

Activities

Tailoring guidelines

10





Process Diagrams

Event or

decision

Management

product

Management

product

Event or

decision

Process

Triggers another process Triggers another

activity within a process

Defined

Management product

(see Appendix A)

Part of or

a non-defined

Management product

PRINCE2®process Each process comprises

a number of activities

Processes

Activity

Activities

Recommended

actions

Each one

comprises of

Each one

comprises of

11


The AXELOS portfolio / Best Practices Family

Common Glossary

Portfolio,

Programme

and Project

Management

Maturity

Model

Management

of Risk

Management

of Value

Portfolio,

Programme

and Project

Offices

Maturity

Model

Portfolio Management

Programme Management

Project Management

12




© Van Haren Publishing©2017 - All training materials are sole property of Van Haren Publishing BV


Principles of PRINCE2®


Principles

1. Continued Business Justification

2. Learn from experience

3. Defined Roles and Responsibilities

4. Manage by Stage

5. Manage by Exception

6. Focus on Products

7. Tailor to suit the project environment

14





Tailoring is concerned with the

appropriate use of PRINCE2

The following aspects of PRINCE2®may be tailored:

Processes may be combined or adapted (e.g. by adding or combining

activities).

Themes can be applied using techniques that are appropriate to the

project.

Roles may be combined or split, provided that accountability is

maintained and there are no conflicts of interest. See section

7.2.1.10 for restrictions.

Management products may be combined or split into any number of

documents or data sources. They will often take the form of formal

documents, or slide decks, wall charts or data held on IT systems.

Terminology may be changed to suit other standards or policies,

provided it is applied consistently15


Tailoring is constrained and influenced

by context

Project

Initiation

Documentation

Op maat maken van

Thema’s, Processen

Rollen, Terminologie en

Product Beschrijvingen

Context, project type,

scale, complexity,

project management team

capability, language, lifecycle

model and contracts

External methods, standards and

practices, legal, regulatory, health and

safety, sustainability and environmental

frameworks

Internal processes, methods,

standards, practices and

policies, organizational maturity,

culture, internal terminology and

language

Influences

Figure 4.1 Constraints and influences on tailoring a project

Project

PM

Copyright © AXELOS Limited 2017. Reproduced under licence from AXELOS Ltd. All rights reserved. 16





Themes

1. Business Case

2. Organization

3. Quality

4. Plans

5. Risk

6. Change

7. Progress

17


Processes

1. Starting Up a project

2. Initiating a Project

3. Directing a Project

4. Controlling a Stage

5. Managing Product delivery

6. managing Stage Boundaries

7. Closing a Project

18





D

Monitor

Plan

Plan

MonitorCheck

=

=

Plan

= Act Do =Control Delegate

Deming Circle for Projectmanagers

Aspects of

Project performance:

- Money / Costs

- Time

- Scope

- Quality

- Risk

- Benefits

Fig. 2,1



PRINCE2®processes in timePre-

projectInitiation

stage

Subsequent

delivery stage(s)Final delivery

stage

Managing Product

Delivery

Directing a Project

IP Controlling a Stage

SB

SU

Directing

Managing

Delivering

CPSB

Controlling a

Stage


Post

Project

Corporate or Programme Management or Customer

Project Lifecycle

Pro

ject e

nviro

nm

ent

Fig. 13.1

Managing Product

Delivery





PRINCE2®processes in time

21

Pre-project Initiation

stage

Subsequent

delivery stage(s)Final delivery

stage

Initiating

a Project

Managing Product

Delivery

Directing a Project

Controlling a Stage

SB

Directing

Managing

Delivering

CPSB

Controlling a

Stage

Post

Project

Corporate or Programme Management or Customer

Project Lifecycle

Pro

ject e

nviro

nm

ent

Sta

rtin

g U

p

a P

roje

ct

Managing Product

Delivery

Copyright © AXELOS Limited 2017. Reproduced under licence from AXELOS Ltd. All rights reserved.

Fig. 13.1

© Van Haren Publishing©2017 - All training materials are sole property of Van Haren Publishing BV


Theme Business Case





Theme Business Case

Cost

and

Threats

Expected

Benefits and

Opportunities

The Business Case is

• Developed,

• Verified,

• Maintained and

• Confirmed

Expected

Dis-Benefits

23


Project

outputs

Business

Changes

Desired

outcomes

Dis-benefits

Strategic

objectives

enables

Also causes Result in

Measured in Helps

achieves

create

Side-effects

24Relationship between

Output / Outcome / Benefits

Benfits

Communication is hard so do not use the word Result.

• For the PM result means the end deliverable and

• For the Executive result means realized benefits

Realize

further






Confirm

benefits

Verify

updated

Business Case

Verify

outline

Business Case

Verify

detailed

Business Case

Develop

Business Case

Maintain

Business Case

Pre-

project

Initiation

stage

Subsequent delivery

stage(s)Final delivery

stagePost-project

Confirm

benefits

Confirm

benefits

Create Benefits

Management Approach

Maintain Benefits

Management Approach

Business Case development path

Execute Benefits

Management Approach

(e.g. Benefits

Review Plan)


Fig. 6.2


Business Case

Product description

Executive summary

Reasons

Business Options

Expected benefits

Expected dis-benefits

Timescale

Costs

Investment appraisal

Major risks

26

App. A2





Minimum Requirement of using the BC

To be following PRINCE2, a project must, as a minimum:• Create and maintain a business justification for the

project; usually a business case (PRINCE2’s continued business justification principle)

• Review and update the business justification in response to decisions and events that might impact desirability, viability or achievability of the project

(PRINCE2’s continued business justification principle)

• Define the management actions that will be put in place to ensure that the project’s outcomes are achievedand confirm that the project’s benefits are realized

(PRINCE2’s continued business justification principle)

• Define and document the roles and responsibilities for the business case and benefits management

(PRINCE2’s defined roles and responsibilities principle).

27


PRINCE2®requires two products

Business case Provides the costs, benefits, expected dis-benefits,

risks and timescales against which viability is justified and

continuing viability is tested.

It is acceptable to use an alternative document such as a corporate

business plan to replace the business case for part of the project

lifecycle.

Benefits management approach Defines the management actions

that will be put in place to ensure that the project’s outcomes are

achieved and confirm that the project’s benefits are realized.

28





Benefits management approachProduct description

Scope of the benefits management approach

what benefits are to be managed and measured

Who is accountable for the expected benefits

What management actions are required in order to ensure

that the project’s outcomes are achieved

How to measure achievement of expected benefits, and

When they can be measured

What resources are needed

Baseline measures from which the improvements will be

calculated

How the performance of the project’s product will be

reviewed.29

App A1


Theme Organization



Documents

PRINCE2® 2017 Editie Practitioner Courseware - English