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PROBLEM SOLVING
PURPOSE
Why are you giving the Decision Brief?
References
• What resources did you use to come up with your information?
Outline
• List the contents of your briefing
Objective
• Define the problem
Recommendation
• What is the best course of action?
• Example
Sebring is the best vehicle to purchase
Background
• Give general information/circumstances leading up to the decision being made.
Course of Actions
List possible
solutions to
your problems.
Give it a short title
then explain the
COA
Minivan : vehicle which has up to 6 Seats and four doors
Compact: A four door vehicle which holdsUp to four passengers
Motorcycle: Holds two passengers withno security
Facts
List all facts that relate to your problem and will help you in coming upwith a solution.
(funding, color, size, distance, availability, etc…
Assumptions
List all items that you are forced to make an educated guess in order tohelp you solve the problem. All assumptions must relate to your problemand should be backed up from a fact.
Facts AssumptionsExamples
• Don’t want to drive a foreign car• Have two kids• Would like ability to transport family
plus parents occasionally• Would like to use vehicle for ski
trips• Have a boat that weighs 4,500
pounds• Bank has ~$16k in the rainy-day
fund• Trade-in value of vehicle is roughly
$8k• Budget will allow $500/month for 36
months• Current interest rates are 8-10%
• Is only interested in US vehicles
• Must have four seats; would prefer six or more seats
• Look at truck or SUV
• Will have approximately $24k for down payment
• Total price should not exceed $40k
• Monetary information and rates will remain constant
Screening Criteria
• What will eliminate(screen) possible solutions (COAs)?• Supported by facts (and/or assumptions)• Screening criteria consist of . . .
– Short, descriptive title
– Definition, including “must” or “must not”– Example:
Four doors: The vehicle must have four doors
College loan: The solution must not consist of a college loan
Evaluation Criteria
Short Title: Cost
Definition: The total cost of the vehicle
Unit of Measure: Dollars
Benchmark: $35,700 (average)
Formula: < $35,700 is an advantage; > $35,700 is a disadvantage; less is better
Evaluation Criteria
Short Title: Color
Definition: The shade of the car
Unit of Measure: Dark to Light on a scale of 1 to 5 with 1 being the darkest shade
Benchmark: 3
Formula: < 3 is an advantage; > 3 is a disadvantage; less is better
Evaluation Criteria
Short Title: Housing
Definition: Ability for freshman to live off campus
Unit of Measure: Yes or No
Benchmark: Yes
Formula: < Yes is an disadvantage; > Yes is a advantage; more is better
Raw Data
Vehicle Origin Cost WarranyFuel
EconyTowing
Cap SeatsTahoe US 36 3/36 17 6600 6Expedition US 41 3/36 16 6800 7Explorer US 35 3/36 20 4860 4Suburban US 41 3/36 17 7500 9Cadillac US 52 4/50 15 8200 8Land CruiserForeign 52 3/36 16 6500 8Durango US 36 3/36 17 4500 5Outback Foreign 32 3/36 27 2000 5Hummer US 104 3/36 15 5000 4
Vehicle Origin Cost WarranyFuel
EconyTowing
Cap SeatsTahoe US 36 3/36 17 6600 6Expedition US 41 3/36 16 6800 7Explorer US 35 3/36 20 4860 4Suburban US 41 3/36 17 7500 9Cadillac US 52 4/50 15 8200 8Land CruiserForeign 52 3/36 16 6500 8Durango US 36 3/36 17 4500 5Outback Foreign 32 3/36 27 2000 5Hummer US 104 3/36 15 5000 4
Raw Data
COST: Must not exceed $40K
ORIGIN: Must be made in the US
Analysis of Tahoe(COA)
• Advantages– Towing -- 6,600 lbs (> 5,300 lbs)
– Seating -- 6 (> 6 seats)
(Evaluation Criteria) (Bench Mark)
• Disadvantages– Cost -- $36k (< $35.7k)
– Fuel Eff. -- 17 (> 18 MPG)
(Evaluation Criteria) (Bench Mark)
Note: Will use DECMAT to determine
Select the Best Solution - Comparison of COAs
> means better than
Evaluation Criteria(Adv. Formula)
Cost (evaluation criteria)
(<$35.7k) (benchmark)
Fuel Economy(>18 MPG)
Towing Capacity(>5,300 lbs)
Explorer (COA)
($35k) (Raw Data)
Explorer(20 MPG)
Tahoe(17 MPG)
Tahoe($36k)
Explorer(4,860 lbs)
Tahoe(6,600 lbs)
Durango($36k)
Durango(17 MPG)
Durango(4,400 lbs)
> =
> =
>
>
Seats(>6 seats)
Explorer(4 seats)
Tahoe(6 seats)
Durango(5 seats) >
>
Courses of Action(Raw Data)
NOTE: HIGHLIGHT YOUR RECOMMENDATIONThis way your boss doesn’t have to search forThe answer.
Conclusion
• Restate comparison chart in word form.
• Example:In the area of cost the Explore was the lowest with a cost of
35K which was better that the Tahoe. The Durango was equal to the coast of the Tahoe which was 36K.
Recommendation
• Restate your recommendation. Same as the initial recommendation slide.
Sebring is the best vehicle to purchase
DECMAT CHART
More is better
Evaluation Criteria
Cost Mileage Doors Warranty Total
Tahoe 2 1 4 3 10
Murano 3 2 2 2 9
Sebring 1 3 3 4 11
300 4 4 1 1 10