OUR MISSION: YOUR SUCCESSWithover100yearsofexperience,Invensyshasestablishedcorecompetenciesinengineeringinnovativeproductsolutionsandsupportingourcustomers’businessgoals.WearecommittedtohelpingyouachieveOperationalExcellence;helpingyoutobemoreagile,moreefficient,moreeffectiveandmorecompetitive,withoutstanding,innovativeopensystemsandworld–classsupportandservices.

Operatingatcontinuouspeakperformancemeansnounpleasantsurprises,andrapidrecoveryifproblemsshouldoccur;anythinglesscanmeanincreasedcostsandmissedopportunities.

TheCustomerFIRSTprogramoffersarichportfolioofessentialservicestohelpyouachieveoperationalexcellencethroughmaximumsystemperformanceandreliability.

TheCustomerFIRSTprogramisdesignedtohelpyouimproveoperationalperformance,maximizeassetperformance,protectcriticalinvestmentsandreducetotalcostofownership.

Whetherplanninganewinstallation,runningstableoperationswithnodesiretochangeanything,keepingyoursystemsuptodatewiththelatestupdatesorpreparingforamajorupgradetoyourexistinginstallation,CustomerFIRSTmembershipprovidesyouwithcomprehensiveservicesandflexibleoptionstochooseexactlytherightkindofprogramtosuityourbusinessneeds.

ProgramGuide

Whetheryouhavemodestneedsforsupport,ordemand the most comprehensive and responsive supportavailable,theCustomerFIRSTElite,Premium,StandardandPrimarymembershiplevelsprovideyouwithabroadrangeofservices.Witheachprogramlevel,CustomerFIRST provides optional services to tailor your membershiptoyourexactrequirements.

Technical SupportAllCustomerFIRSTmembershiplevelsprovideaccess to expert technical support during normalbusinesshoursviaInvensysCustomerSupportcenters.

Emergencysupportisalsoavailableoutsideofnormalbusinesshoursforsituationsthatinvolvelossorpotentiallossofanessentialfunctionsuch as a production line, system or plant down situation.

On-site Technical SupportWhenyourneedsgobeyondtelephoneandremotesupport,CustomerFIRSToffersyouachoiceofhands-oncorrectiveassistanceatyoursitewithoptionsofresponsetimecommitmenttosuittheneedsofyourbusinessincludinga4hourenrouteresponseoption.

From cure to prevention, Customer FIRST providesyouwithoptionsforOn-sitePreventiveMaintenancevisitsforownersofallControlandSafetysystemsofferedbyInvensysOperationsManagement.

Whenyouabsolutelyhavetohaveanexperton hand, Customer FIRST provides you with theoptionofafull-timeorpart-timeresidentInvensysServiceEngineerorConsultanttoincrease your on-site engineering capacity and to help you to manage, plan and coordinate overall Invensys systems, applications and service-relatedactivities.

Hardware MaintenanceCustomerFIRSTmembershipgivesI/ASeriessystemcustomersa50%discountonpurchaseofnewhardwareundertheAdvantageUpgradeProgram,whichalsooffersasubstantialincentiveforreturningexistingequipmenttoInvensys.

Managingsparepartsefficientlycanbearealchallenge.Tohelpyoukeepspareinventorycostsdown,theModuleExchangeProgram(Elite,Premiumlevels)ortheModuleReserveProgram(Standardlevel)makesrefurbishedmaterialreadilyavailable.Shouldyouneedtoreplacemalfunctioningequipment,uponyourrequest,theModuleExchangeProgramwillship a replacement unit in advance exchange forthemalfunctioningcomponent.TheModuleReserveProgramwilllikewiseshipareplacementunit,followingreceiptofthemalfunctioningcomponentatalocationdesignatedbyInvensys.

Forcriticalproductionlines,youmaypreferto ensure that spare parts at the current revisionlevelareavailableattheinstanttheyareneeded.ThePartsManagementProgrambeginswithathoroughsystemconfigurationreview.Invensyswillmakearecommendationforcriticalsparematerialtobededicatedtoyoursite.MembershipinCustomerFIRSTalsoprovidesyouwithadiscountonthepurchaseofnewequipmentintendedforyoursparepartsinventory.

Software MaintenanceSometimes the resolution to a reportedproblemrequiresimplementationofamaintenance release or single-issuefix.CustomerFIRSTprovidessoftwareversionupgrades(licenseandmedia),maintenancereleases,softwarepatchesandcorrectivefixestoEliteandPremiumlevelcustomers.StandardandPrimarylevelcustomersreceivethebenefitofaccessibilitytoallintra-levelreleases.

Needanofflinetestsystem?Customer FIRST provides you with theoptionofa50%discountonalloff-linetest,development or disaster recovery systemlicenses.

COMPREHENSIVE SERVICES WITH FLEXIBLE OPTIONS

Lifecycle ManagementAllCustomerFIRSTmemberscanreceiveanannually-generatedlifecycleassessmentreportthatprovidesasnapshotofvaluableinformationregardingthecurrentstateofyourInvensyssystemconfiguration,includingthe“Invensyssystemlifecyclephase”ofeachcomponent.

WiththeUpgradePlanningRoadmapservice, Invensys will work with you to develop an annually updated, high-level upgraderoadmapforyoursite.

Remote ServicesCustomer FIRST RemoteWatch continuously monitorsyoursystemtoidentifyperformanceandconfigurationissuesbeforetheybecomeproblems.TheRemoteWatchservice can greatly reduce the time taken to detect anomalies and will alert Invensys expertstoanalyzesymptoms,determinerootcausesanddirectcorrectiveactions.RemoteWatchservicesareavailableforI/ASeriessystemVersion7.xandup,InFusionandreactivesupportforSCADAsystems.

Supplementing the Summary Usage reports, RemoteWatch Site History Reports detail site activity as recorded in the Invensys Service casemanagementsystem.

Training & ConsultingInvensys Learning Services provides you withextensivechoicesofscheduledinstructor lead classroom training, custom training classes, online and multimedia trainingcourses.InvensyscanalsoworkwithCustomerFIRSTmemberstodevelopspecializedtrainingcurriculatofulfillyourrequirements.

To make planning easier and to help you avoidtheadministrativeheadachesofmultiple approval cycles, you also have theoptiontoincludeprepaidblocksofConsulting and Site engineering services at substantialdiscountsoffoflistrateswithyourmembershipagreement.

EventsInvensyshostsanannualInvensysOperationsManagementCustomerEventexclusivelyforPremiumandEliteLevelCustomerFIRSTprogrammembers.Thisisatremendousopportunity to meet with Invensys engineering, development, executive managementandtechnicalsupportstaff,aswell as to discuss corporate direction and previewemergingsoftwareandhardwaresolutions.

Flexible FundingGreatSolutions,GreatServicesandnowflexibleoptionsforfundingthem!WithFlexibleServicesFund,FlexibleMaterialFund,TrainingGrowthFund,andAdvantageUpgradeFund,CustomerFIRSTmembershipprovides you with convenient, hassle-free,pre-paidflexiblespendingfundstomeet your services, materials and training requirements.

WiththeTrainingGrowthFund,Invensyswill even match your training investment dollarfordollar,effectivelyhalvingyourtrainingcosts,upto10%ofthecostofyourmembershipagreement(Foxboro,InFusion,Triconex,SimSci-Esscor).

TheAdvantageUpgradeFundallowsyoutobuildafundforplannedupgrades;itgiveseligiblecustomerstheflexibilitytoaddnewtechnologiesinmanageableincrements,andstartreapingthebenefitsoftechnologyupgrades.

Customer FIRST is so much more than technical support; Customer FIRST is a comprehensive program to help you achieve operational excellence:

•ProtectCriticalInvestmentsbyeffectivelymaintaininghardwareandsoftwaresystems.

•MaximizeAssetPerformancebyreducingdowntimeandmaximizingperformancelevels.

•ReduceTotalCostofOwnershipthroughinnovativediscountsandflexiblefundingoptions.

•ImproveOperationalPerformancebyleveragingInvensys resources to drive added value and discovernewwaystoimproveperformance.

SUCCESS STARTS HERECustomerFIRSTgivesyoutheresourcesforsuccess.Programmembershipgivesyouaccessto expert technical consultation, extensive online resources, training opportunities and exclusive memberevents.

CustomerFIRSTcouplesthesebenefitswithdiscountsonlaborservicesandsparepartstogiveyouagreatstart.Youcansimplifyanticipatedpurchasingneedsbyembeddingpre-paidTraining,Services,andMaterialsfundsintoyourinitialCustomerFIRSTprogrammembership.

CustomerFIRSTprogrammembershipgrowswith you as your implementation matures to ensurethatyoursystemevolvesasyourbusinessgrows,andyoustayonthepathtosuccess.

SMOOTH RUNNINGFixingproblemsisgreatbutpreventingthemisevenbetter-ProactivelyidentifypotentialsystemperformanceissuesandeliminatethemwithRemoteWatchmonitoringservices.

Feelsecurethatessentialsparepartswillbeavailablewhereyouneedthem,whenyouneedthem,tokeepyoursystemsupandrunning.WithCustomerFIRSTmembership,Invensyscanshiprefurbishedmaterialfrominventory,orhelpyoumaintainyourownpartsinventory.

KEEPING CURRENTMaximizeyourinvestmentinInvensysproductsbykeepingthemcurrent.CustomerFIRSTallowsyoutomaintainyoursystematthepreferredlifecyclelevel,enablinggreaterperformancewhenusingthelatestnewfeatures.

CustomerFIRSToffersearlyplanningandexpertguidance, coupled with an extensive training curriculumforfast,smooth,upgrades.

Customer FIRST gives you access to extensive online resources, consultants and exclusive eventswhereyoucanlearndirectlyfromtheexpertsaboutwhat’snewandhowtoputupgradestoworkfastforyourbusiness.

ONWARD AND UPWARDTake your Invensys solutions to the next level ofefficiencyandeffectiveness,withupgradeplanningadvicefromtheexpertsandanextensive training curriculum to help you prepare.

TheCustomerFIRSTUpgradePlanningRoadmap service can help you plan your upgradesforthebestpossibletimingandsuccessforyourbusiness.CustomerFIRSTOn-siteassistanceserviceshelpyoureachyourgrowthgoalsquicklyandefficiently.

Optimizeyourspendingbytakingadvantageofgreat Customer FIRST discounts on Upgrades, MaterialsandServices.Youcanevenembedthecostsofplannedservices,trainingandmaterialsinto a single, simple Customer FIRST program membershipwithFlexiblespendingfunds.

Included Services PRIMARY STANDARD PREMIUM ELITE Common ElementsBusiness Hours Technical Support (normal local business hours) ♦ ♦ ♦ ♦Web Support – Knowledgebase, Online Training*, Proactive Communications ♦ ♦ ♦ ♦Annual Lifecycle Assessment Report ♦ ♦ ♦ ♦Upgrade Planning Roadmap ♦ ♦ ♦ ♦En route response commitment for Onsite Corrective Assistance NBD* NBD* 24 hours* 4 hours*Discount on Consulting Services (when purchased with Service Agreement) ♦ ♦ ♦Emergency 24 Hour Technical Support (24/7/365) ♦ ♦Support Usage and Summary Reports ♦ ♦Number of Contract Management/Performance reviews per year 2 4Dedicated Customer Portal † †Technical Account Management Team † †Complimentary Invitations to Invensys Operations Management Customer Events 2† 5†Block of Consulting Services included 16 hours† 24 hours†Proactive Technical Consulting †Cyber Security Readiness Workshop †Software ElementsSoftware maintenance releases, service packs, patches and updates ♦ ♦ ♦ ♦Software version upgrades and revisions** ♦ ♦ ♦Discount on Test and Offline Development System Licenses ♦ ♦Software Asset Manager (Wonderware only) ♦ ♦System Asset Viewer (I/A Series, InFusion CE, Triconex) ♦ ♦Hardware ElementsNumber of Preventive Maintenance site visits per year 1 1 2 3Discount on Site Support Services ♦ ♦ ♦ ♦Advantage Program Discount (I/A Series, InFusion CE and Triconex) ♦ ♦ ♦ ♦Module Exchange/Reserve Program Reserve Exchange ExchangeMEP/MRP Parts Discount ♦ ♦ ♦Discount on Spares ♦ ♦ ♦RemoteWatch Service (I/A Series and InFusion CE) † †Number of RemoteWatch Exception Reports per year 2† 3†Block of Site Support Services included 16 hours† 24 hours†

Optional Services PRIMARY STANDARD PREMIUM ELITE Flexible Funding (Services, Material, Training Growth, Advantage Upgrade) ♦ ♦ ♦ ♦Upgrade and Migration Planning ♦ ♦ ♦ ♦4 Hours en route response commitment for Onsite Corrective Assistance* ♦ ♦ ♦ Included*Onsite Corrective Assistance - Labor Cost Inclusive ♦ ♦ ♦ ♦Preventive Maintenance - Additional number of site visits per year ♦ ♦ ♦ ♦Custom Application Support ♦ ♦ ♦RemoteWatch Service – Includes One Exception Report per year ♦ Included† Included†MEP/MRP - Material Cost Inclusive ♦ ♦ ♦Customer FIRST Cyber Security Maintenance Program ♦* ♦* ♦*Cyber Security Readiness Workshop ♦* ♦* Included†Parts Management ♦ ♦Resident Engineer/Consultant (full time or part time) ♦ ♦Application Clone (remote, hosted) ♦3rd Party Hardware and Software Support ♦† Minimum purchase criteria applies. Your salesperson can advise you.* Where available.** Excludes labor and hardware. Additional conditions apply.NBD = Next business day.

Availability by Brand PRIMARY STANDARD PREMIUM ELITE Foxboro, Triconex, Eurotherm ♦ ♦ ♦ ♦Wonderware, Skelta ♦ ♦ ♦ ♦SimSci, Avantis ♦ ♦ ♦Wonderware Mobile Solutions ♦

Forfulldetailsoneachserviceelementandtheapplicabilityofprogramfeaturestoyoursite,seetheInvensysCustomerFIRSTUserGuide.

Invensys Customer FIRST

Invensys,theInvensyslogo,ArchestrA,Avantis,Eurotherm,Foxboro,IMServ,InFusion,SimSci-Esscor,Skelta,Triconex,andWonderwarearetrademarksofInvensysplc,itssubsidiariesoraffiliates.Allotherbrandsandproductnamesmaybethetrademarksorservicemarksoftheirrepresentativeowners.

©2012InvensysSystems,Inc.Allrightsreserved.Nopartofthematerialprotectedbythiscopyrightmaybereproducedorutilizedinanyformorbyanymeans,electronicormechanical,includingphotocopying,recording,broadcasting,orbyanyinformationstorageandretrievalsystem,withoutpermissioninwritingfromInvensysSystems,Inc.

Invensys Operations Management • 5601 Granite Parkway III, #1000, Plano, TX 75024 • Tel: (469) 365-6400 • Fax: (469) 365-6401 • iom.invensys.com

OUR MISSION: YOUR SUCCESSInvensyssystemsareattheheartofyourbusiness.Asmoreisdemandedfromthesesystems,yourneedsforhigherlevelsofsupport,rapidresponse,greatertechnologyalignment,andadeepercollaborativebusinessrelationshipcontinuetogrow.

InvensysCustomerFIRSTismuchmorethanjustasupportprogram,CustomerFIRSTmembersenjoythemanybenefitsofaclosercollaborativerelationshipwithInvensys.Responsiveservices,deepexpertise,proactiveplanning,continuousperformancemonitoring,emergencycontingencyprovisioninganddeepdiscountsonhardware,softwareandservicesmakeCustomerFIRSTmembershipanessentialpartofyourbusinesssuccess.

Rev.04/12PNIN-0115