Project Management of Telecom Project

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    Project Management

    Assignment

    Project Management of Telecom Project

    Submitted To: Submitted By:

    Prof. O. S. Rao Krishna Chaitanya (19004)

    M. Ashok Kumar (19010)

    Sneha Suman (19037)

    Devesh Soni (19057)

    Karan Thawani (19058)

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    Project Management

    Of Telecom Project

    IntroductionIndia is a vibrant market from communications point of view. The subscriber

    base in the wireless market in India, the worlds fastest growing telecom market

    reached another milestone when it surpassed 200 million subscribers in Aug

    2007. The countrys mobile services market is forecast to grow by a compound

    annual rate of 28.3% in next five years. At present there are around 54000 cell

    sites operated by different GSM/CDMA operators. This number would further

    go up to 80.000 in next couple of years. To reach the target the approximate

    capital expenditure required in telecom infrastructure alone is expected to be

    approximately $20 billion in next three years.

    GSM/CDMA project is spread over large areas with work sites located wide

    apart, are situated in wilderness with minimal approaches or on roof tops in thick

    of urban areas with restricted working space. Thus project management in

    general and construction management in particular plays a major role in cost

    effective and efficient execution of telecommunication projects. It is needless to

    mention that the objective is to ensure that the project does not suffer in terms of

    quality, time and cost overruns.

    For ease of comprehension, study on the development of passive infrastructure

    has been designed to first present the theoretical concepts and then correlating

    them to actual applications in the field by applying them into examples. Topics

    include scope of work, project planning, contractual terms of conditions,monitoring and controlling of project, quality control, risk management,

    warehouse management, operation and maintenance.

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    Cell Site

    A cell site is a term used primarily for a site where antennas and electronic

    communications equipment are placed to create a cell in a mobile phone network

    (cellular network). A cell site is composed of a tower or other elevated structure

    regular and backup electrical power sources, and sheltering.

    A synonym for "cell site" is "cell tower. However, In GSM networks, the

    technically correct term is Base Transceiver Station (BTS), and colloquial British

    English as "base station". The term "base station site" might better reflect the

    increasing co-location of multiple mobile operators, and therefore multiple base

    stations, at a single site. Depending on an operator's technology, even a site

    hosting just a single mobile operator may house multiple base stations, each to

    serve a different air interface technology (CDMA or GSM, for example).

    Typical layout of a ground based site is attached at Annexure 1

    The working range of a cell site - the range within which mobile devices can

    connect to it Reliably is not a fixed figure. It will depend on a number of factors,

    including. The type of signal in use (i.e. the underlying technology), similar to

    the fact that AM radio waves reach further than FM radio waves.

    The transmitter's rated power.

    The transmitter's size.

    The array setup of panels may cause the transmitter to be directional or

    unidirectional.

    It may also be limited by local geographical or regulatory factors and weather

    conditions.

    Tower Site Selection

    Cellular tower locations are the result of an engineering field called Radio

    Frequency Engineering or RF, for short. RF engineers work closely with the

    marketing departments to determine areas where the placement of a new tower

    will accomplish one (or more) of three goals:

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    Expansion: The tower site provides coverage over areas that do not currentlyhave coverage.

    Capacity: The tower site provides additional capacity for the carrier to handle

    more calls in areas where existing towers are overloaded.

    Quality: The tower fills in a hole or an area where customer calls are frequentlydropped or call service is poor. In either case, the tower must serve a specific

    purpose. The majority of the times, that purpose are to increase the number of

    minutes that people talk or receive/send data on their phones. The industry refers

    to this as Minutes of Use or MOUs. The main way of increasing MOUs is by

    placing cell towers or sites in locations that have high daytime working

    populations. Most carriers have wireless plans that provide cheap or free "off

    time" rates, so the emphasis is daytime calling minutes which are typically the

    most expensive. Needless to mention that daytime rates are highest in areas

    where people either travel a lot or where they work. Urban and suburban areas

    have the highest concentration of cellular sites and towers. To provide coverage

    for those people traveling between these particular urban/suburban areas,

    highways, state roads, and higher traffic local roads are covered by towers aswell. Placement of towers at strategic intersections of major roads is often

    preferred.

    Lately, carriers have been adding cell sites in rural areas as well in an attempt to

    provide ubiquitous coverage (an unobtainable goal for at least 5 years). Sites are

    located near a major roadway. Rarely do wireless carriers build towers in the

    middle of nowhere. Cellular sites must meet one or more of the three goals listedabove. Building a tower to cover rural farmland where no people live does not

    serve any of these goals. The marketing departments of the wireless carriers are

    constantly reviewing potential and uncovered areas to determine where to place

    new towers. Because carriers have capital budgets, the marketing departments

    and RF engineering departments work together to prioritize those sites that they

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    believe will provide the most benefit to the company in terms of MOUs or

    quality of service.

    Location of Cell Site

    Site should be large enough for a cell towernormally (but not always) this isa parcel double the size of the height of the tower. So if a tower is 100 ft tall,

    the parcel must be 200' x 200'.

    Site must have easy and cheap access from a public road.

    Site must be suitable from a zoning perspective.

    In many jurisdictions, towers are only allowed on commercially or industrially

    zoned parcels. Some areas allow towers on agriculturally zoned sites, and

    most do NOT allow towers on residentially/ forest land or restricted areas

    Sites must not have conditions that would make constructing a tower unduly

    expensive.

    These conditions can include wetlands, poor or rocky soil conditions, significant

    distance to the cell tower site from the main road, lots of trees, possible

    hazardous waste on the property and high voltage power lines. Landowners must

    be willing to lease the site at rates acceptable to the wireless carrier. One thing to

    note is that, contrary to public belief, the ground elevation is not the most

    important factor. Just because you live on the tallest or second tallest hill in the

    area or county does not mean that your location is preferred from a wireless

    perspective, unless the location is in a "Search Ring." Generally, in areas where

    there are enough cell sites to cover a wide area, the range of each one will be set

    to:

    Ensure there is enough overlap for "handover" to/from other sites (moving thesignal for a mobile device from one cell site to another, for those technologies

    that can handle it - e.g. making a GSM phone call while in a car or train).

    Ensure that the overlap area is not too large, to minimize interference

    problems with other sites.

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    In practice, cell sites are grouped in areas of high population density, with the

    most potential users. Cell phone traffic through a single cell mast is limited by

    the mast's capacity; there is a finite number of calls that a mast can handle at

    once. This limitation is another factor affecting the spacing of cell mast sites. In

    suburban areas, masts are commonly spaced 1.5-3 kms apart and in dense urban

    areas, masts may be as close as 0.5-1 kms apart. Cell masts always reserve part

    of their available bandwidth for emergency calls.

    The maximum range of a mast (where it is not limited by interference with other

    masts nearby) depends on the same circumstances. Some technologies, such as

    GSM, have a fixed maximum range of 40km (25 miles), which is imposed by

    technical limitation. As a rough guide, based on a tall mast and flat terrain, it is

    possible to get between 50 to 70 km (30-45 miles). When the terrain is hilly, the

    maximum distance can vary from as little as 5 kms to 8 kilometers .The concept

    of "maximum" range is misleading, however, in a cellular network. Cellular

    networks are designed to create a mass communication solution from a limited

    amount of channels (slices of radio frequency spectrum necessary to make one

    conversation) that are licensed to an operator of a cellular service. To overcome

    this limitation, it is necessary to repeat and reuse the same channels. Just as a

    station on a car radio changes to a completely different local station when youtravel to another city, the same radio channel gets reused on a cell mast only a

    few miles away. To do this, the signal of a cell mast is intentionally kept at low

    power and many cases tilting downward to limit its area. The area sometimes

    needs to be limited when a large number of people live, drive or work near a

    particular mast; the range of this mast has to limited so that it covers an area

    small enough not to have to support more conversations than the available

    channels can carry. It is also important to note that these Search Rings areproprietary and are not available to the public or even to industry experts. They

    are not registered or provided to the local, state, or federal governments.

    Wireless carriers prefer to locate on existing structures first before building a

    new tower. They do this because many zoning jurisdictions require this due

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    diligence and because it reduces development costs and time to market. If there

    are suitable structures, the carrier will then just lease space on the tower, and no

    new tower will be built. A full scale ground based cell site of 60 m length costs

    around Rs 30-35 lakh, while roof-top cell sites comes in different denominations

    ranging from 24 m to 9 m. A 15 m roof-to cite would cost around Rs 7 lacs.

    Site Sharing

    The idea is to maximize revenues from the BPO facility by accommodating

    various clients at the same facility so that maximum seats can be utilized at the

    same time. The sharing of facility also allows accommodating clients involved in

    low-end as well as high-end services. It enables earning of higher margins from

    different clients based on their end activity and the criticality of the infrastructure

    support required.

    Project ManagementProject management can well be described as the application of knowledge,

    skills, tools and techniques to project activities in order to meet or exceed

    customers/clients needs and expectations from the project. Meeting the need of

    the client invariably involves balancing competing demands among:

    Scope, time & cost

    Identified requirements (needs) and unidentified requirements (expectations)

    Specific to telecommunication projects, project management consists of

    management all the activities of a given project right from Site Survey to Site

    Integration. This helps an Operator / Client in having optimum man-power and

    relaying on the Project Management in executing the project successfully in

    time.

    Almost all sites are unique with regard to building process, vagaries of weather,

    unforeseen risks, remote area problems, and lack of communications. It entails

    basic function of planning, scheduling, monitoring and control. The planning

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    function involves listing of all tasks essential in the completion of the project.

    Scheduling consists of sequencing of tasks according to their precedent time and

    expected times. Monitoring and control is the review and correction of difference

    between the schedule and actual work performance of the activity.

    Work Breakdown Structure

    A work breakdown structure (WBS) in project management and systemsengineering, is a tool used to define and group a project's discrete work elementsin a way that helps organize and define the total work scope of the project.

    A work breakdown structure element may be a product, data, a service, or any

    combination. A WBS also provides the necessary framework for detailed costestimating and control along with providing guidance for schedule developmentand control. Additionally the WBS is a dynamic tool and can be revised andupdated as needed by the project manager.

    Below given is the Work Breakdown Structure of the Tele Communication:

    http://en.wikipedia.org/wiki/Project_managementhttp://en.wikipedia.org/wiki/Systems_engineeringhttp://en.wikipedia.org/wiki/Systems_engineeringhttp://en.wikipedia.org/wiki/Projecthttp://en.wikipedia.org/wiki/Product_(business)http://en.wikipedia.org/wiki/Datahttp://en.wikipedia.org/wiki/Service_(economics)http://en.wikipedia.org/wiki/Project_managerhttp://en.wikipedia.org/wiki/Project_managerhttp://en.wikipedia.org/wiki/Service_(economics)http://en.wikipedia.org/wiki/Datahttp://en.wikipedia.org/wiki/Product_(business)http://en.wikipedia.org/wiki/Projecthttp://en.wikipedia.org/wiki/Systems_engineeringhttp://en.wikipedia.org/wiki/Systems_engineeringhttp://en.wikipedia.org/wiki/Project_management
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    MONITORING AND CONTROL INVOLVES FOUR STEPS:

    Measuring: Tells us the status or the progress of work package during the

    construction.

    Reviewing: Measuring or progress leads the construction management to plan

    again and reschedule to make more efficient action plan

    Reporting: The progress report and revised action plan is reported to senior

    management for their approval and study. A proper scientific method is adopted

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    in reporting, which is popularly known as management information system

    (MIS). The success or failure of project largely depends upon the extents of

    efficiency of MIS. This is the controlling lever of construction management.

    Action: Action is taken as per revised plan by the project office. It controls four

    Ms i.e. Money, Manpower, Machinery and Material. Also time and quality

    Controlling ToolsNetwork analysis techniques monitors time

    Resource schedule charts gives information about logistics and machinery

    Organization chart tells about requirement of manpowerSpecifications and drawings bounds the management to quality

    Financial planning about funding.

    Scope of Work:

    Scope of Work consists of following activities:

    Organization Structure

    The Project Management Team is organized to cater for various activities

    covered in the scope of Project Management of Cell Sites as per the Customer

    requirements. The PMC general Organization Structure is as follows:

    RF & Site Survey

    Cellular tower locations are the result of an engineering field called RadioFrequency Engineering or RF, for short. RF engineers at the various wireless

    companies such as work closely with their marketing departments to determine

    areas where the placement of a new tower will accomplish one (or more) of three

    goals:

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    1. Expansion: The tower site provides coverage over areas that do not currently

    have coverage.

    2. Capacity: The tower site provides additional capacity for the carrier to handle

    more calls in areas where existing towers are overloaded.

    3. Quality: The tower fills in a hole or an area where customer calls are

    frequently dropped or call service is poor.

    RF Design

    RF design consists of the following:

    Site survey of search areas, selection of suitable site and evaluation.

    Detailed RF site design including site configuration

    Site parameter settings

    Frequency planning

    Continuing post- launch optimization to ensure optimum level performance

    level

    Contracting and Identifications of Risks

    Specific to GSM/CDMA projects wherein the cell sites are spaced wide apart

    and located in various types of terrains under different climatic conditions it is

    imperative that the contract terms and conditions caters for the site and location

    specific conditions. Thus the need to investigate the project in depth by reliable,

    committed, financially strong and technically competent construction

    consortium:

    The project must offer a reasonable rate of return and the client guarantee

    proper business environment There must be a proper mechanism to identify extra work done and to pay the

    cost of variations.

    The client and contractors experience and expertise in executing such types of

    contracts are of paramount necessity.

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    Certain changes are generally found necessary, varying from the quality and

    nature of work from those agreed by the parties. The need is therefore, to resolve

    these variations before they manifest into disputes. Effective resolutions of

    variations arising out of variations during the execution of project has been an

    area of concern as significant number of projects suffer in terms of time, cost and

    quality performance due to obstruction in project objectives on account of

    conflicting individual interests.

    Identification of Risks

    Risk management is a systematic process in which risk factors are identified,

    evaluated and planned. It is formal approach to set out numerous varied

    uncertainties in order to identify critical issues and provide measures for tackling

    difficulties that occur. It includes identification and assessment of risks together

    with development of strategies to minimize them when they occur, mitigate

    adverse effect or take advantage of beneficial ones. Risk is an unforeseen event,

    which is abstract in nature and is difficult to measure with precision or accuracy.

    It results in loss in terms of time, money, materials, manpower, machinery and

    other associated activities. Risk will apply to price, weather, inflation, strikes,

    labor problem and other aspects of project. Risk can therefore be defined as

    exposure to the possibility of economic and financial loss or gain, physicaldamage or injury or delays as a consequence of uncertainty associated with

    perusing particular course of action.

    Undertaking GSM/CDMA project is fraught with risks and obstacles owning to

    the very nature and terrain of the project. This results in additional cost of

    remobilization, reworks, additions and alterations.

    DocumentationThe need to specify the type of documents, the format, and acceptance and

    certification procedures needs no emphasis. It directly affects the payment terms

    and thus the cash flow. GSM/CDMA projects demand considerable outlay of

    funds and therefore it is imperative that the revenue generation is expeditious and

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    procedure for releasing the payment is documented before commencement of the

    project.

    Non-Availability of Sites

    Non-availability of sites, cancellation, sites on hold and disputed sites has

    adverse affect on the roll out plan. Many a timework has stopped after the major

    portion has been completed. Remobilization of teams and machinery is not only

    time consuming but also results in avoidable expenditure.

    Change in Specifications

    Due to the very nature of the project changes in specifications occur. The need is

    to investigate the project in dept at pre tender stage in order to avoid changes as

    repeated changes result in dismantling of existing facilities and executing the

    new works causing delay and additional cost both direct and indirect.

    Tenancy

    During the preliminary survey certain sites are selected based on the anticipated

    traffic and location. However during the course of construction priorities or/and

    the requirement of the service providers change resulting rescheduling the

    project or delay in renting out the cell site, especially in pro active sites.

    Integration of supply of material

    Diverse kinds of material and equipment are supplied by respective agencies and

    their delivery is coordinated with the progress at respective sites. Any delay in

    supply of material not only delays the project but also results in idle labor and

    increase in both direct and indirect costs. To avoid this it is important that

    prequalification of vendors are done after in depth verification of theircapabilities and financial worthiness. The contractor should have reserve funds

    to tide over the financial crunch so as to manage working capital cash flow.

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    Soil Testing

    To undertake field and laboratory investigations to assess the nature of sub-soil,

    strata and to evaluate the bearing capacity and other parameters suitable for

    construction of foundations at cell sites

    Design

    Design should be simple, flexible executable on ground, standardized as far as

    possible and should cater for site and location specific constraints and

    requirements. The commitments and decisions during design phase have a very

    high level of influence on the project cost as any alterations results in avoidable

    reworks and disruption of work. Some of the features which are recommended to

    be considered within the frame work of site constraints are given below:

    Standardized the dimensions of beam and columns thereby reducing the

    number of set of forms and ease of construction

    Reduce number of bars in a given concrete placement to avoid dense

    congestion of reinforcement by either using larger bar sizes or increasing the

    cross sectional area at critical sections.

    Reduce the number of various sizes ofrebars. This will reduce the chances of

    errors in erection of reinforcement.It should be practical, executable at site with realistic tolerance.

    Avoid wordy and redundant specifications, seeking liability avoidance through

    inclusion of excessive requirement and unnecessary standards.

    Specify specific clause in the code rather than entire code. It will reduce cost,

    availability time and expedite inspection of material.

    Avoidance of duplication of specifications and drawings so as to ensure that

    there is no conflict between specifications and notes on drawings. Thespecifications and drawings are to guide the physical construction of projects

    and therefore there should be no inconsistencies between drawings and

    specifications

    Specify approved material and components.

    Specify clearly the desired standards of quality and performance required at site

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    Provide quick response to requests for clarification or changes in design details.Testing of materials for quality level

    Bill of Material

    Based on technical requirement, past experience, documented site wise

    requirement, availability and cost of material bill of material is prepared which

    lays down the quantity of each item. This gives a very fair idea of the scope of

    work to the vendor and also to the client in monitoring and controlling the cost.

    Scheduling of delivery of material and equipment

    Delivery schedule of material and equipment is prepared based on the roll out

    plan, site wise requirement of equipment and material, planned progress at site,

    capabilities of vendors and to cater for reserves against unforeseen contingency.

    The warehouse and logistic department is informed accordingly for procurement

    and storage.

    Networking

    Network analysis is a generic term used to signify techniques that use networks

    and basic critical path concepts for planning and scheduling and are graphical

    numeric in nature. This depends basically upon graphical portrayal of work planin the form of network and then their numerical analysis to yield information. It

    requires complete break down of the tasks into its component jobs and

    preparation of network showing the sequence as well as the inter-relation ship

    between the various operations. However, developing separate networks for each

    cell site is time consuming, consisting of voluminous paperwork and difficult to

    decipher quickly and objectively. Keeping this in view project planning schedule

    customized to the specific requirement of GSM/CDMA projects was designedand developed and is attached at Annexure 4. This schedule lays down the

    planned duration of each activity and the delivery of the material was integrated

    with the planned progress.

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    Daily Progress Reports (DPR)

    DPR is customized by individual clients based on essential information required,

    terrain and activities. Generally it consists of name/ID of site, planned and actual

    completion of site layout, excavations, reinforcement, concreting, bolt casting,

    tower delivery and erection, shelter delivery and installation DG installation &

    commissioning, AC commissioning, Electrical works, EB connection,

    boundary wall and security room. The systems are most effective as at a glance

    the management is able to assess the progress of each activity at respective sites,

    identify the problems, if any, and take immediate corrective measures.

    Tracking Sheet for Civil Works

    Civil works is the critical activity in the completion of cell site as erection of

    tower; shelter and DG depend on its timely completion. Further the quality of

    civil work play a major role in the stability of the structures. With this in view

    the tracking of civil work is of paramount importance and accordingly tracking

    sheet was designed and developed which lays down the planned and actual

    duration of completion of each activity. The progress is monitored, delivery of

    the material re-scheduled if required.

    Documentation

    Documentation helps in standardization of work methods to attain consistency in

    operations. It serves as reference to management, site staff and contractors to

    create commonality of views and communication between them. It helps in

    providing feed back for improvement in practices, techniques, methods and

    specification for future projects. Accurate, complete and detailed records can be

    invaluable in time of accidents or structure failures.The major types of records to be maintained are:

    Site Folders

    o Drawings of the location & key plan, structural and as built drawings,

    electrical, earthling grid and equipment layout in shelter.

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    o Vendor details

    o Commissioning reports of AC and DG

    o Warranty certificates

    o Electrical configuration

    o Check lists, pour certificates

    o Acceptance testing report

    o Cube test results

    o Punch points Register

    Security guard attendance registers. Verified by respective site engineers

    Diesel Consumption Register:: Giving hour and energy meter readings, quantity

    of diesel in tank and filled. Verification by security

    Material register: Details of receipt and dispatch of material to other site/

    warehouse etc

    Visitors register: Incorporates details of visits by site engineers, quality teams

    and others

    Quality Management SystemIn recent years industry has increasingly aware of rising construction cost and

    perception of increased quality problems and the way to increase profit is to

    reduce the cost of poor quality rather than to increase sales. The need for

    structured and formal systems of construction management to address the aspects

    of performance, workmanship and quality has arisen as a direct result of

    deficiencies and problems in design, construction, materials, and maintenanceoperations. These deficiencies cost the industry a huge amount of money and

    many might be alleviated through training, greater care and attention to standards

    of performance and quality at design and construction stages.

    Explicit as possible, identification and meeting/exceeding the customer

    requirements is fundamental basing point of effective quality control. Customer

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    satisfaction is of prime importance and it should be a continuous process rather

    than one time endeavor. It is ever changing. What is considered quality today

    may not be good enough to be considered quality tomorrow.

    Achieve the highest standard and expertise through continuously, developing

    and improving the quality plans and standards.

    Meeting commitments

    Monitoring the quality plan in respect of performance vis--vis laid down

    quality parameters, cost, time or any other activity.

    Human resource development

    Stringent quality standards for pre-qualification of vendors.

    Documenting punch points and corrective measures undertaken.

    Quality Plans and Standards

    Specific to GSM/CDMA projects the plan should include the standard for each

    activity. Instead of quoting the IS code the relevant features of the code should

    be included and the focus should be on practicality and constructivity, For

    example incase of civil works instead of quoting IS 456, add the clauses and

    standards on water cement ratio, form work, cover, concreting, reinforcement

    amongst others. Few of the salient requirements in respect of major equipmentare as under:

    Tower

    Galvanizing of fabricated steel as per IS 2595 with a minimum thickness of 85

    microns

    Welding by electrodes conforming to AWS:E6013

    All members provided with marking forease of construction Bolts and nuts as per IS 1363 and washers IS 5369

    Incase of new customer prototype of tower be got approved before dispatch to

    site

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    Erection

    Verticality of the tower to be ensured and tightening of bolts after proper

    alignment and verticality of tower is ensured

    Check nuts must be provided as in addition to assistance in achieving

    verticality of tower it also provides additional support to the bolts.

    Painting of tower with one coat of primer and two coats of approved enamel

    paint

    Erector to comply with safe erection practices and guard against hazardous and

    unsafe working conditions.

    Provision of sincom below base plate

    DG

    Fuel tank with level indicator, filler cap with lock, feed connection to engine

    amongst other accessories.

    AVM pads of poly pond make

    Locking arrangements for canopy

    Residential silence

    Alarm systems

    Neutral for earthing

    Shelter

    No breakages in walls, roofs, doors of the shelter

    No depression in floors

    Proper anti static flooring

    Locking arrangements for door

    Electrical

    Earth pits as per drawings

    Earth value not exceeding

    Provision of insulators, especially below bus bars

    Proper crimping of joints and provision of clamps

    Proper routing of cables

    Use of approved makes and brands

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    Civil Works

    Layout as per drawing and jointly verified by client, vendor and owner

    Approved makes of cement, steel and bricks to be used.

    Check date of manufacture and quality cement before use

    Bending and laying of steel as per drawing and bar bending schedule

    Provision of cover blocks. No bricks/ wooden pieces will be used

    Water cement ratio to be maintained

    Center to center distances and level of columns to be ensured.

    Compaction of earth work ensured

    Cube tests forcompressive strength to be undertaken and documented.

    Meeting of CommitmentsIn order to gain the confidence of clients it is of paramount importance that

    commitments are met within the mutually acceptable time frame. Failure to meet

    commitments is due to unrealistic assessment of time, cost and orders in hand.

    Commitment should be made after analyzing the following:

    Financial resource including capability to raise funds through banks or/ and

    financial institutions Availability of experienced and qualified human resource

    Order book

    Availability of teams

    Availability of sub- contractors

    Monitoring of Quality

    Laying down detailed plans and preparation of check lists are of no value incase

    these are not implemented on ground. The quality needs to be checked during the

    design phase and thereafter during and after construction at site. In addition to

    quality checks it is important that the site staff is trained at site on the quality

    measures to be adopted and on immediate corrective actions.

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    Human Resource Development

    Human resource development is one of the most essential ingredients of

    developing customers confidence and meeting commitments made to the

    customer. Training plays an important role in developing the knowledge,

    methods, techniques and awareness of human resource.

    Training method as a change replaces the old view with new tangible, practical

    and concrete behaviours and techniques. The curriculum should be need based

    and correlated to the engineering operations in the field. Paramount features of

    technique are:

    Consist of project specific requirement

    Project management techniques and methods

    Tools and techniques to improve quality and project delivery performance

    Identification of risks and remedial measures to overcome them

    Changes and trends in customer requirements, business management systems

    and practices

    Continual improvements in preventive and corrective actions.

    Realistic and specific case studies which in addition highlight lessons learnt.

    Pre qualification of VendorsVendor pre-qualification analysis is defined as a process used to determine his

    competence to meet specific requirement for performance of specific task.

    Selection of appropriate vendor is very important in achieving quality

    performance failing which multiple problems will be encountered in the project.

    Expertise

    The selection of vendor for particular work will depend upon his expertise in aparticular sector of operation and business segments. For example electrical

    contractor with knowledge of electrification of buildings will not be effective in

    executing electrical works at cell sites.

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    Financial StabilityDepending upon the liquidity situation in the economy, payment to vendors may

    become erratic. The vendor should have reserve funds to tide over the financial

    stringency.

    Liquidated DamagesAnalysis of the vendors exposure to penalties and liquidated damages is

    essential. It indicates its attitude towards commitment to complete the work as

    per schedule achieving customer satisfaction

    Order Book of the Vendor

    The vendors have the tendency to book orders beyond their capability and

    resources. This results in delay and poor quality. To avoid facing problems

    during the execution of project; need is to analyze the order book of the vendor

    with its available resources.

    Dispute with ClientsFew vendors have a history of raising claims, enter into disputes and go into

    arbitration instead of mutually resolving the issues. Such vendors be avoided.

    Documentation of Punch Points

    After under taking quality inspections the punch points need to be documented

    indicating the name of site, punch points, person who has carried out the

    inspection and name of cluster head/site engineer. Corrective action taken and

    removal of each point is recorded against respective punch points.

    Supervision at site

    The main objective of site supervision is to ensure that requirement as defined in

    contract documents are correctly interpreted and problems are satisfactorily

    resolved. Salient features are:

    Define responsibility so that there is no overlapping of activities and

    responsibilities

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    Define specific functions of personnel and extent of delegation of powers,

    responsibilities and authority.

    Avoid passing of responsibilities especially incase of failures

    Supervisors are thoroughly conversant regarding the scope of work, quality

    standard required and resource available to him.

    Supervisors possess requisite knowledge

    Regular quality and performance checks by managers

    Financial And Warehouse Management

    Financial Management

    Financial management of construction industry in general and

    telecommunications in particular are unique as well as complex. Unique because

    they are both different from manufacturing industry and complex because there

    are many areas where financing is required.

    A good accounting system is a sine-qua-non for success of any project. It is no

    less for telecommunication projects, which involves execution of diverse tasks in

    a tight frame through involvement of many agencies, vendors and person. Thesystem should be transparent and meet the specific requirement of the project.

    o In telecommunication projects comprising of diverse types and numbers of

    items it is likely that few items are not invoiced, especially when terms of

    payments specify invoicing in phases.

    o Ensure that double payment is not released to the vendor

    o At a glance indicate the respective vendors work loado Indicate the overall expenditure per site.

    In order to meet the above requirements the following systems cater for the

    specific customized need of capitalization of expenditure site wise, financial

    control and cash flow to monitor expenditure.

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    Warehouse Management

    Scope

    o Design, develop the operating and accounting system of all telecom and

    passive infrastructure items

    o Round the clock security and up keep of warehouse

    o Provide adequate fire fighting equipment

    o Stock verification every month

    o Keep the management informed on the stock position

    o Monitor the stock position of equipment and material critical to the project.

    o Monitor the unused material in good or non serviceable condition.

    MISo Stock position indicating the receipt , issue and balance material

    o Site wise distribution of material and equipment

    o Correlate the distribution of material to sites with respective invoices.

    o Configuration of equipment: Gives details of vendors, make, serial numbers

    and capacity

    o Warranty and commissioning dates of each equipment

    Work Plan

    o Staff: It will depend upon the work load, customers requirement and the

    quantity and types of materials and equipment handled. Generally the following

    are required:

    o Ware House Manger One

    o Executive/Supervisor One

    o Helpers Two

    o Security guards 3 on 8 hourly basis

    Timings

    o Suitable timings for receipt and issue of materials/equipment are fixed

    depending upon terrain, location, customers/project requirement

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    o In case of emergency the material may be received or/and issued other than

    specified timings with specific permission of circle head or project manager.

    Stock Reconciliation

    It is of paramount importance that reconciliation of stock is carried out every

    month, preferably on the last day of the month and the variations, if any, are

    resolved at the earliest.

    Operation And Management

    Scope

    To coordinate the entire O&M activities required for as well as warranty

    support as per the provision in respective agreements with the vendors andcustomers

    Coordinate with State Electricity Boards with regard to supply and

    consumption of power

    Filling and accounting of diesel for DG sets

    Assessing the requirements of running and major spares based on the past

    experience

    Ensure implementation of repairs and replacement parts covered underrespective warranty clauses.

    Lay down response time for repairs and rectification in coordination of vendors

    and clients.

    Parameters

    While designing the system the following to be considered:

    o Keeping in view the experienced gained from similar projects, compile thelikely faults and the urgency of repairs.

    o The terrain, driving time and transportation system

    o Availability of vendors, type and availability of skilled labour and facilities

    o Analysis of running spares and repairs.

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    Equipment

    Generally the following major types of equipment/services are required to be

    maintained:

    o 15/25 KVA DG sets

    o 2x1.5 Ton/2x2ton Air conditionerso 400/330/360 Battery bank

    o SMPS

    o ACDB/Power Interface Unit

    o Commercial mains supply(including energy meter, power cables etc)

    o Fire detection system

    o Prefab shelter

    o Tower/ mast. (MW, GSM antennas if in scope)

    o Alarm system

    Documentation

    Site wise details of commissioning reports of all equipment on sites

    Warranty certificates and clauses.

    Details of equipment installed giving the vendor, capacity and serial numbers

    of each equipment.

    Details indicating site wise date and time of receipt and description of

    complaint, complaints, completion, spares used duly verified by the

    customer/site engineer.

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    Network Diagram