Project plan for ISO 20000 implementation

Subtitle or presenter

Content

• Project objectives• Project results• Project risks• Mitigation of project risks• Milestones• Project organization• Tools• Reporting

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Project objectives

Project objectives: • To implement ISO 20000 requirements• To prepare for certification• To achieve ISO 20000 certification by [date]

at the latest

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Project results

• SMS implementation• Implementation of all required processes• Obtaining ISO 20000 certification

Results of the ISO 20000 implementation project:

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Project risks

• Extension of deadlines in the project setup phase

• Extension of deadlines in the process implementation phase

• Performing activities that incur unnecessary costs and waste time

The main risks in the implementation of the project are the following:

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Mitigation of project risks

Measures to reduce project risks:

• Monitoring of project activities, i.e. deadline compliance. Intervention by the project sponsor in a timely manner.

• Hiring a consultant.

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MilestonesMilestone Due dateInitiation Planning Assessment Implementation Result Review Certification AuditContinual Service Improvement Setup

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Project organization

Name Organizational unit Job title

Project Sponsor: [enter project sponsor’s name]Project Manager: [enter project manager’s name]

Participants in the project:

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Tools

The following tools will be used for the project:• [Project Management tool name]• A shared folder including all documents

produced during the project – [Folder name]

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Reporting

Project Reporting – project reports will be produced regularly:

• Frequency – once a month• Responsible – Project Manager

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Project plan for ISO 20000 implementation

[presenters name]

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