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Qualification Handbook

Courts and TribunalsClerking

Version 4 2 © SFJ Awards

Qualification Handbook

SFJ Awards Level 3 Diploma in Courts and Tribunals Clerking

Qualification Number: 600/9256/7

Version Date of issue Amendment(s) Page

V4 18.08.17 Section 2.4 Add Total Qualification Time (TQT) 6-7

Section 2.9 Update Use of Languages 7

Section 3 Update Centre Requirements (no change to requirements)

8

Section 4 Update Assessment (no change to requirements, more information provided for centres)

9-18

Add SFJ Awards copyright information 47

V3 23.12.15 Remove references to QCF Various

Update SFJ Awards contact details 4


Contents

1 Introduction 1.1 About us 1.2 Customer Service Statement 1.3 Centre Support 2 The Qualification 2.1 Overall Objective for the Qualification 2.2 Pre-entry Requirements 2.3 Units and Rules of Combination 2.4 Total Qualification Time (TQT) 2.5 Age Restriction 2.6 Opportunities for Progression 2.7 Exemption 2.8 Credit Transfer 2.9 Use of Languages 3 Centre Requirements 4 Assessment 4.1 Qualification Assessment Methods 4.2 Assessors 4.3 Internal Quality Assurers 4.4 External Quality Assurers 4.5 Expert Witnesses 4.6 Assessing Competence 4.7 Methods for Assessing Competence 4.8 Assessing Knowledge and Understanding 4.9 Methods for Assessing Knowledge and Understanding 4.10 Assessment Planning 4.11 Standardisation 4.12 Recognition of Prior Learning (RPL) 4.13 Equality and Diversity 4.14 Health and Safety 5 Qualification Units


1 Introduction

1.1 About us SFJ Awards is part of the Skills for Health and Justice Group. For over 10 years Skills for

Health and Skills for Justice have been working with employers, Governments of the UK and

agencies within the skills system, to better equip workforces with the right skills now and for

the future.

During this time both Skills for Health and Skills for Justice have earned an enviable

reputation for their knowledge of the sectors and their proactive approach to the

development of skills and qualifications, along with an ability to deliver genuinely workable

solutions for the employers they represent.

SFJ Awards is an awarding organisation that builds upon this reputation, and understands

the specific challenges facing the Policing, Community Safety, Legal, Armed Forces and

Health sectors, enabling us to quality assure learning outcomes that are suited to the needs

of the sectors.

Customer satisfaction is the cornerstone of our organisation, and is delivered through an

efficient, customer-led service, providing excellent value for money.

1.2 Customer Service Statement

Our Customer Service Statement is published on SFJ Awards website giving the minimum

level of service that Centres can expect. The Statement will be reviewed annually and

revised as necessary in response to customer feedback, changes in legislation, and

guidance from the qualifications Regulators.

1.3 Centre Support

SFJ Awards works in partnership with its customers. For help or advice contact:

SFJ Awards

Consult House

Meadowcourt Business Park

4 Hayland Street

Sheffield

S9 1BY

Tel: 0114 284 1970

E-mail: [email protected]

Website: www.sfjawards.com

http://www.skillsforjustice.com/

http://www.skillsforjustice.com/

mailto:[email protected]

http://www.sfjawards.com/


2 The Qualification

This handbook relates to the following qualification:

• SFJ Awards Level 3 Diploma in Courts and Tribunals Clerking

2.1 Overall Objective for the Qualification

This qualification is competence based and involves the assessment of skills, knowledge

and understanding in the real working environment.

Learners will need to demonstrate they can carry out a number of important functions

including supporting proceedings and processing the outcomes of courts/tribunals.

2.2 Pre-entry Requirements

There are no pre-entry requirements for enrolling to complete this qualification. However,

learners will require suitable literacy and numeracy skills to achieve the assessment criteria.

2.3 Units and Rules of Combination

This qualification is made up of a total of thirteen units which have been arranged into

mandatory and optional units (see below).

Learners must complete all five mandatory units in Group A and sufficient optional units in

Groups B to achieve at least 44 credits.

Level 3 Diploma in Courts and Tribunals Clerking

Group A - Mandatory Units:

Unit

Reference

Number

Unit Title Level Credit

Value

Y/601/5312 Equality and diversity 3 6

J/602/5642 Support proceedings in courts/tribunals 3 8

R/602/5644 Maintain public order and protocols at courts/tribunals 3 8

L/600/9586 Manage own professional development within an organisation

3 4

J/503/7389 Process the outcomes of court/tribunal hearings 3 6


Group B – Optional Units:

Unit

Reference

Number

Unit Title Level Credit

Value

H/504/6102 Conclude legal matters 4 4

R/602/5630 Progress requests for the rescheduling/adjournment of court/tribunal cases

3 6

A/602/5637 Address requirements for special arrangements at courts/tribunals

3 5

A/602/5640 Prepare the court/tribunal room for proceedings 2 5

T/600/9601 Provide leadership and direction for own area of responsibility

4 5

A/601/4864 Manage jurors and protect their integrity at court 3 6

L/503/5742 Receive, transmit, store and retrieve information 2 2

A/602/2642 Develop personal performance and maintain working relationships

3 3

The detailed content of each of the units in the above qualification is provided in Section 5.

2.4 Total Qualification Time (TQT)

Total Qualification Time comprises of the following two elements.1 (a) The number of hours which an awarding organisation has assigned to a qualification

for Guided Learning, and

(b) An estimate of the number of hours a Learner will reasonably be likely to spend in

preparation, study or any other form of participation in education or training, including

assessment, which takes place as directed by – but, unlike Guided Learning, not

under the immediate guidance or supervision of – a lecturer, supervisor, tutor or other

appropriate provider of education or training.

Please note these are estimated hours. It is the responsibility of centres to decide the

appropriate course duration, based on their learners’ ability and level of existing knowledge.

It is possible, therefore, that the number of guided learning hours will vary from one centre to

another according to learners' needs.

1 Total Qualification Time criteria, Ofqual September 2015 https://www.gov.uk/government/publications/total-qualification-time-criteria

https://www.gov.uk/government/publications/total-qualification-time-criteria


Guided learning hours consist of all occasions when a member of training centre staff is

present to give specific guidance towards the learning aim of the programme. This definition

includes lectures, tutorials, supervised study and assignments.

The Total Qualification Time and Guided Learning Hours for this qualification are as follows:

Qualification Title TQT GLH

SFJ Awards Level 3 Diploma In Courts and Tribunals Clerking 440 170

2.5 Age Restriction

This qualification is available to learners aged 18+ years.

2.6 Opportunities for Progression

This qualification offers progression from, and into, other legal related qualifications.

2.7 Exemption

No exemptions have been identified.

2.8 Credit Transfer

Credits from identical units that have already been achieved by the learner may be

transferred.

2.9 Use of Languages

SFJ Awards business language is English and we provide assessment materials and

qualification specifications that are expressed in English. Assessment specifications and

assessment materials may be requested in Welsh or Irish and, where possible, SFJ Awards

will try to fulfil such requests. SFJ Awards will provide assessment materials and

qualification specifications that are expressed in Welsh or Irish and support the assessment

of those learners, where the number of learners makes it economically viable for SFJ

Awards to do so. More information is provided in the SFJ Awards’ Use of Language Policy.

For learners seeking to take a qualification and be assessed in British Sign Language or

Irish Sign Language, please refer to SFJ Awards’ Reasonable Adjustments Policy. A learner

may be assessed in British Sign Language or Irish Sign Language where it is permitted by

SFJ Awards for the purpose of Reasonable Adjustment.

Policies are available on our website http://sfjawards.com/policies/ or on request from SFJ

Awards.

http://sfjawards.com/policies/


3 Centre Requirements

Centres must be approved by SFJ Awards and also have approval to deliver the

qualifications they wish to offer. This is to ensure centres have the processes and resources

in place to deliver the qualifications. Approved centres must adhere to the requirements

detailed in the SFJ Awards Centre Handbook, which includes information for centres on

assessment and internal quality assurance processes and procedures and is available in the

centres’ area of the SFJ Awards website http://sfjawards.com/approved-centres.

Centres are responsible for ensuring that their assessor and internal quality assurance staff:

• are occupationally competent and/or knowledgeable as appropriate to the assessor

or IQA role they are carrying out

• have current experience of assessing/internal quality assuring as appropriate to the

assessor or IQA role they are carrying out, and

• have access to appropriate training and support.

Information on the induction and continuing professional development of those carrying out

assessment and internal quality assurance must be made available by centres to SFJ

Awards through the external quality assurance process.

This qualification handbook should be used in conjunction with the SFJ Awards Centre

Handbook, the SFJ Awards Assessment Policy and the SFJ Awards Quality Assurance

(Internal and External) Policy. All policies are available on the website www.sfjawards.com

or on request from SFJ Awards.

http://sfjawards.com/approved-centres

http://www.sfjawards.com/


4 Assessment

4.1 Qualification Assessment Methods

Assessment methods that can be used for the SFJ Awards Level 3 Diploma In Courts and

Tribunals Clerking are as follows:

• Coursework

• E-assessment

• Multiple Choice Examination

• Oral Examination

• Portfolio of Evidence (including for example records of professional discussions,

question and answer sessions, reflective accounts)

• Practical Demonstration / Assignment

• Written Examination

4.2 Assessors

4.2.1 Occupational Competence

Due to the risk-critical nature of the work, particularly when assessing in the justice and

health sectors, and the legal implications of the assessment process, assessors must

understand the nature and context of the learners’ work. This means that assessors must

be occupationally competent. Each assessor must therefore be, according to current sector

practice, competent in the functions covered by the units they are assessing. They will have

gained their occupational competence by working within the sector relating to the units or

qualification they are assessing.

Assessors must be able to demonstrate consistent application of the skills and the current

supporting knowledge and understanding in the context of a recent role directly related to the

qualification units they are assessing as a practitioner, trainer or manager.

4.2.2 Occupational Knowledge

Where assessors are assessing knowledge-based qualifications, they must be

occupationally knowledgeable.

4.2.3 Qualification Knowledge

Assessors must be familiar with the qualification units they are assessing. They must be

able to interpret and make judgements on current working practices and technologies within

the area of work.


4.2.4 Assessor Competence

Assessors must be able to make valid, reliable and fair assessment decisions. To

demonstrate their competence, assessors must be:

• qualified with a recognised assessor qualification, or

• working towards a recognised assessor qualification, or

• able to prove equivalent competence through training to appropriate national

standards, for example, National Occupational Standard 9: Assess learner

achievement2 or Police Sector Standard for the Training of Assessors, Assessor

Standard.

Approved centres will be required to provide SFJ Awards with current evidence of how each

assessor meets these requirements, for example certificates of achievement or testimonials.

4.2.5 Continuing Professional Development

Assessors must actively engage in continuous professional development activities to

maintain:

• occupational competence and knowledge by keeping up-to-date with the changes

taking place in the sector(s) for which they carry out assessments

• professional competence and knowledge as an assessor.

4.3 Internal Quality Assurers

4.3.1 Occupational Knowledge

Internal quality assurers (IQAs) must be occupationally knowledgeable across the range of

units for which they are responsible prior to commencing the role. Due to the risk-critical

nature of the work, particularly in the justice and health sectors, and the legal implications of

the assessment process, they must understand the nature and context of the assessors’

work and that of their learners. This means that they must have worked closely with staff

who carry out the functions covered by the qualifications, possibly by training or supervising

them, and have sufficient knowledge of these functions to be able to offer credible advice on

the interpretation of the units.


IQAs must understand the content, structure and assessment requirements for the

qualification(s) they are internal quality assuring.

Centres should provide IQAs with an induction to the qualifications that they are responsible

for quality assuring. IQAs should also have access to ongoing training and updates on

current issues relevant to these qualifications.

2 National Occupational Standards for Learning and Development, LLUK 2010


4.3.3 Internal Quality Assurer Competence

IQAs must occupy a position in the organisation that gives them the authority and resources

to:

• coordinate the work of assessors

• provide authoritative advice

• call meetings as appropriate

• conduct pre-delivery internal quality assurance on centre assessment plans, for

example, to ensure that any proposed simulations are fit for purpose

• visit and observe assessment practice

• review the assessment process by sampling assessment decisions

• ensure that assessment has been carried out by assessors who are occupationally

competent, or for knowledge-based qualifications occupationally knowledgeable, in

the area they are assessing

• lead internal standardisation activity

• resolve differences and conflicts on assessment decisions.

To demonstrate their competence, IQAs must be:

• qualified with a recognised internal quality assurance qualification, or

• working towards a recognised internal quality assurance qualification, or

• able to prove equivalent competence through training to appropriate national

standards, for example National Occupational Standard 11: Internally monitor and

maintain the quality of assessment3 or Police Sector Standard for the Training of

Internal Verifiers, Internal Verifier Standard.

Approved centres will be required to provide SFJ Awards with current evidence of how each

IQA meets these requirements, for example certificates of achievement or testimonials.


IQAs must actively engage in continuous professional development activities to maintain:

• occupational knowledge by keeping up-to-date with the changes taking place in the

sector(s) for which they carry out assessments

• professional competence and knowledge as an IQA.

4.4 External Quality Assurers

External quality assurers (EQAs) are appointed by SFJ Awards to approve centres and to

monitor the assessment and internal quality assurance carried out by centres. SFJ Awards

is responsible for ensuring that their external quality assurance team have:

3 National Occupational Standards for Learning and Development, LLUK 2010


• sufficient occupational knowledge

• current experience of external quality assurance

• access to appropriate training and support.

External quality assurance is carried out to ensure that there is compliance, validity,

reliability and good practice in centres. EQAs must have appropriate occupational and

verifying knowledge and expertise.

4.4.1 External Quality Assurer Competence

To demonstrate their competence, EQAs must be:

• qualified with a recognised external quality assurance qualification, or

• working towards a recognised external quality assurance qualification.


EQAs must maintain their occupational and external quality assurance knowledge. They will

attend training and development designed to keep them up-to-date, facilitate standardisation

between staff and share good practice.

4.5 Expert Witnesses

Expert witnesses, for example line managers and supervisors, can provide evidence that a

learner has demonstrated competence in an activity. Their evidence contributes to

performance evidence and has parity with assessor observation. Expert witnesses do not

however perform the role of assessor.

4.5.1 Occupational Competence

Expert witnesses must, according to current sector practice, be competent in the functions

covered by the units for which they are providing evidence.

They must be able to demonstrate consistent application of the skills and the current

supporting knowledge and understanding in the context of a recent role directly related to the

qualification unit that they are witnessing as a practitioner, trainer or manager.


Expert witnesses must be familiar with the qualification unit(s) and must be able to interpret

current working practices and technologies within the area of work.

4.6 Assessing Competence

The purpose of assessing competence is to make sure that an individual is competent to

carry out the activities required in their work. Assessors gather and judge evidence during

normal work activities to determine whether the learner demonstrates their competence


against the standards in the qualification unit(s). Competence should be demonstrated at a

level appropriate to the qualification. The skills required at the different qualification levels

are defined in Ofqual’s level descriptors.4 Further information on qualification levels is

included in the SFJ Awards Assessment Guide, which is available in the centre area of our

website http://sfjawards.com/approved-centres/ or on request from SFJ Awards.

Evidence must be:

• Valid

• Authentic

• Sufficient

• Current

• Reliable.

Assessment should be integrated into everyday work to make the most of opportunities that

arise naturally within the workplace.

4.7 Methods for Assessing Competence

Qualifications may be assessed using any method, or combination of methods in Section

4.1, which clearly demonstrate that the learning outcomes and assessment criteria have

been met.

Assessors need to be able to select the right assessment methods for the competences that

are being assessed, without overburdening the learner or the assessment process, or

interfering with everyday work activities. SFJ Awards expects assessors to use a

combination of different assessment methods to make a decision about an individual’s

occupational competence. Further information on assessment methods is provided below

and also in the SFJ Awards Assessment Guide which is available in the centre area of our

website http://sfjawards.com/approved-centres/, or on request from SFJ Awards.

4.7.1 Observation

SFJ Awards believes that direct observation in the workplace by an assessor or testimony

from an expert witness is preferable as it allows for authenticated, valid and reliable

evidence. Where learners demonstrate their competence in a real work situation, this must

be done without the intervention from a tutor, supervisor or colleague.

However SFJ Awards recognises that alternative sources of evidence and assessment

methods may have to be used where direct observation is not possible or practical.

4 Qualification and Component Levels: Requirements and Guidance for All Awarding Organisations

and All Qualifications, Ofqual 2015, www.gov.uk/government/publications/qualification-and-component-levels

http://sfjawards.com/approved-centres/


http://www.gov.uk/government/publications/qualification-and-component-levels



4.7.2 Testimony of witnesses and expert witnesses

Witness testimonies are an accepted form of evidence by learners when compiling portfolios.

Witness testimonies can be generated by peers, line managers and other individuals

working closely with the learner. Witnesses are defined as being those people who are

occupationally expert in their role.

Testimony can also be provided by expert witnesses who are occupationally competent and

familiar with the qualification unit(s). Assessors will not need to spend as long assessing

expert witness testimony as they would a witness testimony from a non-expert. Therefore if

expert witnesses are involved in the assessment strategy for a qualification a greater

number of learners can be managed by a smaller number of assessors.

The assessor is however responsible for making the final judgement in terms of the learner

meeting the evidence requirements for the qualification unit(s).

4.7.3 Work outputs (product evidence)

Examples of work outputs include plans, reports, budgets, photographs, videos or notes of

an event. Assessors can use work outputs in conjunction with other assessment methods,

such as observation and discussion, to confirm competence and assure authenticity of the

evidence presented.

4.7.4 Professional discussion

Discussions allow the learner to describe and reflect on their performance and knowledge in

relation to the standards. Assessors can use discussions to test the authenticity, validity and

reliability of a learner’s evidence. Written/audio records of discussions must be maintained.

4.7.5 Questioning the learner

Questioning can be carried out orally or in written form and used to cover any gaps in

assessment or corroborate other forms of evidence. Written/audio records of all questioning

must be maintained.

4.7.6 Simulations

Simulations may take place either in a non-operational environment which is not the

learner’s workplace, for example a training centre, or in the workplace. Proposed

simulations must be reviewed to ensure they are fit for purpose as part of the IQA’s pre-

delivery activity.

Simulations can be used when:

• the employer or assessor consider that evidence in the workplace will not be

demonstrated within a reasonable timeframe

• there are limited opportunities to demonstrate competence in the workplace against

all the assessment criteria

• there are health and safety implications due to the high risk nature of the work activity


• the work activity is non-routine and assessment cannot easily be planned for

• assessment is required in more difficult circumstances than is likely to happen day to

day.

Simulations must follow the principles below:

1. The nature of the contingency and the physical environment for the simulation must be

realistic

2. Learners should be given no indication as to exactly what contingencies they may come

across in the simulation

3. The demands on the learner during the simulation should be no more or less than they

would be in a real work situation

4. Simulations must be planned, developed and documented by the centre in a way that

ensures the simulation correctly reflects what the specific qualification unit seeks to

assess and all simulations should follow these documented plans

5. There should be a range of simulations to cover the same aspect of a unit and they

should be rotated regularly.

4.8 Assessing Knowledge and Understanding

Knowledge-based assessment involves establishing what the learner knows or understands

at a level appropriate to the qualification. The depth and breadth of knowledge required at

the different qualification levels are defined in Ofqual’s level descriptors.5 Further

information on qualification levels is included in the SFJ Awards Assessment Guide which is

available in the centre area of our website http://sfjawards.com/approved-centres/, or on

request from SFJ Awards.

Assessments must be:

• Fair

• Robust

• Rigorous

• Authentic

• Sufficient

• Transparent

• Appropriate.

Good practice when assessing knowledge includes use of a combination of assessment

methods to ensure that as well as being able to recall information, the learner has a broader

understanding of its application in the workplace. This ensures that qualifications are a valid

measure of a learner’s knowledge and understanding.

A proportion of any summative assessment may be conducted in controlled environments to

ensure conditions are the same for all learners. This could include use of:

5 Qualification and Component Levels: Requirements and Guidance for All Awarding Organisations and All Qualifications, Ofqual 2015 www.gov.uk/government/publications/qualification-and-component-levels





• Closed book conditions, where learners are not allowed access to reference

materials

• Time bound conditions

• Invigilation.

4.9 Methods for Assessing Knowledge and Understanding

Qualifications may be assessed using any method, or combination of methods in Section

4.1, which clearly demonstrate that knowledge-based learning outcomes and assessment

criteria have been met. Evidence of assessment, examples listed below, can be included in

a portfolio of evidence.

a) Written tests in a controlled environment

b) Multiple choice questions

c) Evidenced question and answer sessions with assessors

d) Evidenced professional discussions

e) Written assignments (including scenario-based written assignments).

Where written assessments are used centres must maintain a sufficient bank of assignments

which are changed regularly.

4.10 Assessment Planning

Planning assessment allows a holistic approach to be taken, which focuses on assessment

of the learner’s work activity as a whole. This means that the assessment:

• reflects the skills requirements of the workplace

• saves time

• streamlines processes

• makes the most of naturally occurring evidence opportunities.

Planning assessment enables assessors to track learners’ progress and incorporate

feedback into the learning process; assessors can therefore be sure that learners have had

sufficient opportunity to acquire the skills and knowledge to perform competently and

consistently to the standards before being assessed. The assessment is therefore a more

efficient, cost effective process which minimises the burden on learners, assessors and

employers.

4.11 Standardisation

Internal and external standardisation is required to ensure the consistency of evidence,

assessment decisions and qualifications awarded over time.


4.11.1 Internal standardisation

IQAs should facilitate internal standardisation events for assessors to attend and participate,

in order to review evidence used, make judgments, compare quality and come to a common

understanding of what is sufficient.

4.11.2 External standardisation

SFJ Awards will enable access to external standardisation opportunities for centres and

EQAs over time.

Further information on standardisation is available in the SFJ Awards Quality Assurance

(Internal and External) Policy, available in the centre area of our website

http://sfjawards.com/approved-centres/ and the SFJ Awards Standardisation Policy,

available on our website http://sfjawards.com/policies/. All policies are available on request

from SFJ Awards.

4.12 Recognition of Prior Learning (RPL)

‘Recognition of prior learning (RPL) is the process of recognising previous formal, informal or

experiential learning so that the learner avoids having to repeat learning/assessment within a

new qualification. RPL is a broad concept and covers a range of possible approaches and

outcomes to the recognition of prior learning (including credit transfer where an awarding

organisation has decided to attribute credit to a qualification)’.6

The use of RPL encourages transferability of qualifications and/or units, which benefits both

learners and employers. SFJ Awards supports the use of RPL and centres must work to the

principles included in Section 6 Assessment and Quality Assurance of the SFJ Awards

Centre Handbook, available in the centre area of our website http://sfjawards.com/approved-

centres/, and outlined in SFJ Awards Recognition of Prior Learning Policy, available on our

website http://sfjawards.com/policies/. All policies are available on request from SFJ

Awards.

4.13 Equality and Diversity

Centres must comply with legislation and the requirements of the RQF relating to equality

and diversity. There should be no barriers to achieving a qualification based on:

• Age

• Disability

• Gender

• Gender reassignment

• Marriage and civil partnerships

• Pregnancy and maternity

6 After the QCF: A New Qualifications Framework, Ofqual 2015 https://www.gov.uk/government/consultations/after-the-qcf-a-new-qualifications-framework






https://www.gov.uk/government/consultations/after-the-qcf-a-new-qualifications-framework


• Race

• Religion and belief

• Sexual orientation

Reasonable adjustments are made to ensure that learners who are disabled are not

disadvantaged in any way. Learners must declare their needs prior to the assessment and

all necessary reasonable adjustment arrangements must have been approved by SFJ

Awards and implemented before the time of their assessment.

Further information is available in the SFJ Awards Reasonable Adjustments and Special

Considerations Policy and the SFJ Awards Equality of Opportunity Policy, which are

available on our website http://sfjawards.com/policies/ or on request from SFJ Awards.

4.14 Health and Safety

SFJ Awards is committed to safeguarding and promoting the welfare of learners, employees

and volunteers and expect everyone to share this commitment.

SFJ Awards fosters an open and supportive culture to encourage the safety and well-being

of employees, learners and partner organisations to enable:

• learners to thrive and achieve

• employees, volunteers and visitors to feel secure

• everyone to feel assured that their welfare is a high priority.

Assessment of competence based qualifications in the justice sector can carry a high risk

level due to the nature of some roles. Centres must therefore ensure that due regard is

taken to assess and manage risk and have procedures in place to ensure that:

• qualifications can be delivered safely with risks to learners and those involved in the

assessment process minimised as far as possible

• working environments meet relevant health and safety requirements.



5 Qualification Units

Ofqual Reference Y/601/5312

Title Equality and diversity

Level 3

Credit value 6

GLH 30

Learning outcomes:

The learner will

Assessment criteria:

The learner can

1. Understand the key features of a

culture which promotes equality

and values diversity

1.1 Explain the meaning and benefits of

diversity and the promotion of equality

1.2 Explain forms of inequality and

discrimination and their impact on

individuals, communities and society

1.3 Identify and outline the relevant legislation,

employment regulations and policies and

codes of practice relevant to the promotion

of equality and valuing of diversity

2. Understand the importance of the

promotion of equality and valuing

of diversity for effective work in the

sector

2.1 Explain how the promotion of equality and

diversity can protect people from risk of

harm

2.2 Explain action taken to value individuals

and its impact

2.3 Explain good practice in providing

individuals with information

3. Understand and demonstrate

behaviour appropriate to the

promotion of equality and valuing

of diversity

3.1 Explain and demonstrate ways of

communication and behaviour which

support equality and diversity

3.2 Explain impact of own behaviour on

individuals and their experience of the


organisation’s culture and approach

3.3 Explain how own behaviour can impact on

own organisation’s culture

3.4 Explain how working with other agencies

can promote diversity

4. Understand how to actively help

others in the promotion of equality

and valuing of diversity

4.1 Describe actions by individuals which can

undermine equality and diversity and

review strategies for dealing with these

effectively

4.2 Explain strategies for dealing with systems

and structures which do not promote

equality and diversity

5. Understand how to review own

contribution to promoting equality

and valuing diversity

5.1 Identify own strengths and areas for

development in promoting equality and

valuing diversity, using reflection and

feedback from individuals

5.2 Identify and use appropriate sources for

support in promoting equality and valuing

diversity, explaining why this is necessary

Additional information about the unit

Assessment requirements specified by a

sector or regulatory body (if appropriate)

N/A


Ofqual Reference J/602/5642

Title Support proceedings in courts/tribunals

Level 3

Credit value 8

GLH 30

Learning outcomes

The learner will:

Assessment criteria

The learner can:

1 Understand factors that affect the

support of proceedings in

courts/tribunals

1.1 identify current organisational

requirements and procedures relating to

providing support and direction to those at

court/tribunal

1.2 give examples of the benefits of allowing

cases of a short duration to be heard first,

where relevant

1.3 describe the range of special

arrangements available with relative

advantages and disadvantages, for those

using them and for the court/tribunal

process

1.4 describe own role and responsibilities with

regard to providing instruction and advice

of procedure within the courts/tribunals

1.5 identify current procedures within those

courts/tribunals in own area of

responsibility

1.6 describe current organisational


receiving and recording outcomes

1.7 describe those authorities to be notified of

the outcome of different cases

2 Understand how to support

proceedings in courts/tribunals

2.1 describe how to operate the different

types of equipment associated with

special arrangements


3 Be able to provide support and

direction to parties in courts/tribunals

3.1 allow cases of short duration to be heard

first, where there is more than one case to

be heard, and where relevant

3.2 confirm that special arrangements

required by individuals are available

ensuring:

• associated equipment is working

correctly

• any problems are addressed promptly

and accurately

• individual(s) understand and can

operate the equipment provided

3.3 operate recording equipment correctly,

where required

3.4 call the case clearly and accurately, where

relevant

3.5 provide relevant support and direction to

relevant parties correctly, clearly and at

the appropriate time

3.6 demonstrate behaviour which shows

respect and helpfulness

3.7 communicate using styles appropriate to

different people and situations

4 Be able to provide procedural

direction on behalf of the

court/tribunal

4.1 provide relevant instruction upon

proceedings clearly, accurately and at the

necessary time

4.2 respond promptly to requests for advice

upon procedures:

• clearly and accurately

• presenting information concisely

• in ways which promote understanding

4.3 arrange relevant information promptly for

those who need and have a right to it

4.4 act within the limits of own authority


5 Be able to receive and record the

outcome

5.1 establish correctly that an outcome has

been reached

5.2 request the outcome correctly from the

appropriate person(s), where relevant

5.3 check all relevant parties present are

aware and understand the outcome and

its impact upon them

5.4 produce accurate and up to date records

of the outcomes

5.5 notify the outcomes correctly to the

necessary authority




This unit requires the workplace assessment of

occupational competence wherever

practicable. For the knowledge and

understanding component of the unit,

assessment from a learning and development

environment is allowed.

Individuals must demonstrate they have

supported proceedings in courts/tribunals on at

least two separate occasions and within their

organisational guidelines.


Ofqual Reference R/602/5644

Title Maintain public order and protocols at courts/tribunals

Level 3

Credit value 8

GLH 30

Learning outcomes

The learner will:

Assessment criteria

The learner can:

1 Understand the principles of

maintaining public order and protocols

at courts/tribunals

1.1 explain the importance of:

• recognising the signs of potential

disorder at an early stage, and how to

do this

• remaining calm when managing

difficult situations

2 Understand factors affecting the

maintenance of public order and

protocols at courts/tribunals


requirements and procedures for

maintaining public order within hearings

2.2 identify the persons/authorities

responsible for managing public order

within hearings, and their roles and levels

of responsibility

2.3 give examples of the principal types of

public disorder and how to recognise

these

2.4 describe own role and level of

responsibility in maintaining public order

3 Be able to maintain public order and

protocols at courts/tribunals

3.1 monitor the behaviour of those attending

the hearing, being alert to signs of

potential unacceptable behaviour

3.2 take action promptly to contain instances

of unacceptable behaviour

3.3 take positive action promptly to address

problems and circumstances requiring


attention

3.4 give verbal warnings to individual(s)

displaying initial and unacceptable signs

of behaviour

3.5 alert the relevant authority to instances

requiring physical intervention

3.6 address instances of unacceptable

behaviour by:

• remaining calm in difficult

circumstances

• demonstrating respect and a

professional attitude

3.7 communicate clearly and concisely, and in

ways which promote understanding

3.8 deal with individuals in an ethical manner,

recognising their needs with respect to

race, diversity and human rights

3.9 maintain own personal safety and that of

other court officials/panel members and

members of the public

3.10 act within the limits of own authority











maintained public order and protocols at

courts/tribunals on at least two separate

occasions and within their organisational

guidelines.


Ofqual Reference L/600/9586

Title Manage own professional development within an organisation

Level 3

Credit value 4

GLH 20

Learning outcomes

The learner will:

Assessment criteria

The learner can:

1. Be able to assess own career goals

and personal development.

1.1 Identify own career and personal goals

1.2 Assess how own career goals affect work

role and professional development

2. Be able to set personal work

objectives

2.1 Agree SMART (Specific, Measurable,

Achievable, Realistic and Time-bound)

personal work objectives in line with

organisational objectives

3. Be able to produce a personal

development plan

3.1 Identify gaps between objectives set, own

current knowledge and skills

3.2 Produce a development plan

4. Be able to implement and monitor own

personal development plan

4.1 Plan activities identified in own

development plan

4.2 Explain how to monitor and review own

personal development plan




N/A


Ofqual Reference J/503/7389

Title Process the outcomes of court/tribunal hearings

Level 3

Credit value 6

GLH 20

Learning outcomes

The learner will:

Assessment criteria

The learner can:


processing the outcomes of

court/tribunal hearings



the processing of the outcomes of



processing of outcomes of




processing different types of appeals,

including the qualifying grounds upon

which appeals can be granted

2.2 give examples of the time limits for

processing different decisions

2.3 explain the levels of own authority and to

whom to refer should these be exceeded

2.4 identify the different authorities available

to the courts/tribunals and their different

areas of activity and authority

2.5 describe organisational requirements for

maintaining file records

2.6 explain the importance of identifying and

processing promptly

emergency/immediate orders

3 Be able to progress the outcomes of

courts/tribunal hearings

3.1 record the outcomes of courts/tribunals

promptly and accurately, within

organisational guidelines

3.2 prepare relevant documentation relating to

the outcomes correctly

3.3 prioritise cases requiring the issue of

emergency/immediate orders and issue


these promptly, where relevant

3.4 refer any aspects relating to the

processing of outcomes which are outside

own area of expertise or authority to the

relevant person(s)

3.5 produce accurate and up to date records

the outcomes of court/tribunal hearings

4 Be able to notify relevant parties of

the outcomes of courts/tribunal

hearings

4.1 notify all relevant parties of the outcomes

of cases

4.2 keep confidential information secure

4.3 produce case records that are accurate

and up to date











processed the outcomes of court/tribunal

hearings for at least two separate

courts/tribunals sittings within their



Ofqual Reference H/504/6102

Title Conclude legal matters

Level 4

Credit Value 4

GLH 20

Learning Outcomes

The learner will:

Assessment Criteria

The learner can:

1. understand factors relevant to

communicating the outcomes of legal

matters

1.1 explain the different outcomes of legal

matters in relation to own area of

responsibility

1.2 explain the implications of different

outcomes for legal matters for relevant

parties

1.3 explain the relevant parties that are

entitled to be informed about the

outcomes of legal matters

1.4 contrast types of information about an

outcome that can be given out with

types of information that should not be

given out

1.5 explain methods of communicating

outcomes of legal matters to relevant

parties

2. understand the principles of closing

legal matters

2.1 explain how to close and archive legal

matters in line with legal, organisational

and regulatory requirements

2.2 explain how to store information from

legal matters that must be kept in line

with legal, organisational and regulatory

requirements

2.3 explain how to destroy information from

legal matters that does not need to be

kept

2.4 explain how to differentiate between the

handling of information, including:

• original documents

• certified copies of original


documents

2.5 explain the importance of closing and

archiving legal matters in line with legal,

organisational and regulatory

requirements

3. be able to communicate the

outcomes of legal matters

3.1 identify the outcomes of legal matters

that affect relevant parties

3.2 assess the impact of outcomes for

relevant parties to inform how these

should be communicated

3.3 prepare appropriate communications for

relevant parties in line with legal,


requirements

3.4 communicate outcomes along with their

implications in line with legal,


requirements

4. be able to complete the required

actions to close legal matters

4.1 identify any further actions needed in

order to conclude legal matters by

reviewing work carried out

4.2 close and archive files for legal matters

in accordance with legal, organisational


4.3 decide what documentation relating to

legal matters should be destroyed in

accordance with legal, organisational


4.4 provide feedback to relevant parties in

accordance with legal, organisational





This unit requires the workplace assessment

of occupational competence wherever






Ofqual Reference R/602/5630

Title Progress requests for the rescheduling/adjournment of

court/tribunal cases

Level 3

Credit value 6

GLH 20

Learning outcomes

The learner will:

Assessment criteria

The learner can:


rescheduling/adjournment of


1.1 explain the importance of allocating and

listing rescheduled cases:

• correctly

• at the earliest appropriate opportunity

• potential issues arising where this is

not carried out


rescheduling/adjournment of




rescheduling cases

2.2 identify the principal reasons why

different parties seek to reschedule listed

cases

2.3 give examples of reasons where

rescheduling is justified

2.4 identify the jurisdiction of the

courts/tribunals for which you are

responsible, and the types of cases that

they can hear

2.5 describe factors to consider when

assessing the likely duration of a case

2.6 identify those personnel required to hear

the types of cases within own area of

responsibility

2.7 give examples of relevant timescales

within which cases must be heard

2.8 identify the range of individuals to be

notified of rescheduled cases, and of the


dates of rescheduled hearings, and how

to do this

2.9 give examples of work outside own level

of authority and responsibility, and whom

to refer these to

3 Be able to progress requests for the

rescheduling/adjournments of


3.1 identify requests to reschedule cases,

and where necessary, refer these to the

relevant internal and external authority

3.2 ensure all necessary information is

available to reschedule cases, and

address any gaps promptly and correctly

3.3 alert the required external and internal

parties of the rescheduling promptly and

correctly

3.4 identify when the case might next be

scheduled in line with own organisation’s

procedures

3.5 estimate the likely duration of the case

when it is next heard in line with own

jurisdictional procedures

3.6 check the availability of relevant

personnel for the rescheduled case, its

location and anticipated duration

3.7 arrange the availability of the necessary

facilities for the anticipated duration of

the rescheduled case

3.8 ensure that arrangements are made to:

• reschedule cases correctly

• at the earliest appropriate date

• rebook the required resources

3.9 confirm where relevant that the date for

the case is within required timescales

3.10 notify promptly and correctly relevant

internal and external authorities and

personnel of:

• any potential difficulties in meeting

timescales

• the dates of cases that are

rescheduled

• any barriers identified with the


attendance of witnesses and others

3.11 communicate clearly, concisely and

accurately

3.12 maintain accurate and up to date records




This unit requires the workplace assessment

of occupational competence wherever






progressed requests for the

rescheduling/adjournment of court/tribunal

cases on at least two separate occasions and

within their organisational guidelines.


Ofqual Reference A/602/5637

Title Address requirements for special arrangements at

courts/tribunals

Level 3

Credit value 5

GLH 20

Learning outcomes

The learner will:

Assessment criteria

The learner can:

1 Understand requirements for special

arrangements at courts/tribunals

1.1 describe the range of special

arrangements available with relative

advantages and disadvantages, for those

using them and for the court/tribunal

process



identifying the special arrangements used

in courts/tribunals

1.3 identify the location of the different

equipment used to meet special

arrangements

1.4 identify the relevant person(s) to notify

where aspects of the equipment are faulty

1.5 describe the procedures for organising

special arrangements where their

requirement is raised on the day of the

hearing

1.6 explain the importance of leaving clear

instructions regarding the equipment’s use

for those who are to operate it whilst in

court/tribunal, and how to do this

1.7 describe organisational requirements for

cleaning and storing special arrangements

equipment following its use


2 Understand how to set up and

operate equipment associated with


2.1 describe how to correctly and safely set

up and operate the equipment used for


3 Be able to identify the special

arrangements required

3.1 identify correctly where special

arrangements are required

3.2 confirm the nature of the special

arrangements required

3.3 organise the special arrangements, ahead

of the hearing, confirming any equipment

is in good working order

3.4 address any problems with the availability

or use of equipment promptly and

correctly

3.5 check the equipment in preparation for the

hearing, ensuring that this is in good time

and does not interfere with other cases to

be heard

4 Be able to organise the required


4.1 prepare the room, confirming that the

layout is suited for the special

arrangements

4.2 set up the equipment in readiness for the

appropriate hearing and in line with the

manufacturer’s instructions

4.3 test the equipment and confirm that it is

operating correctly

4.4 notify the relevant person promptly and

accurately of any faulty equipment

4.5 provide full and clear instructions

regarding the use of the equipment to

those who will operate it during the

hearing, where relevant

4.6 arrange to remove and correctly store the

equipment from the court/tribunal room

following its use












addressed requirements for special

arrangements at courts/tribunals on at least

two separate occasions and within their




Title Prepare the court/tribunal room for proceedings

Level 2

Credit value 5

GLH 20

Learning outcomes

The learner will:

Assessment criteria

The learner can:

1 Understand the factors affecting the

preparation of court/tribunal rooms for

proceedings



preparing court/ tribunal rooms for

different types of hearings

1.2 describe the correct seating layout,

facilities and arrangements for:

• different types of hearings

• court officials/panel members

1.3 identify the relevant person(s) to contact

to arrange for:

• the servicing of rooms and how to do

this

• the general maintenance of facilities

• any faulty facilities to be addressed

1.4 give examples of different types of special

arrangements and the procedures for

arranging these

2 Be able to prepare the court/tribunal

room for proceedings

2.1 locate correctly the room(s) to be used

and the facilities required

2.2 establish correctly the numbers of

personnel, including court officials and

other parties, likely to be present

2.3 arrange all required seating according to

the needs of:

• the hearing

• the court officials/panel members

2.4 check that the room has been correctly


serviced and address any issues

2.5 ensure that all facilities are clean and in

good repair

2.6 report promptly and correctly any

damaged or faulty facilities to the relevant

person

2.7 prepare the room with the correct

requirements for refreshments

2.8 organise the recording equipment and

sufficient blank tapes for use, where

required

2.9 organise the correct equipment and

facilities for special arrangements

2.10 demonstrate behaviour which shows

respect, helpfulness and cooperation

2.11 prepare the court/tribunal room to allow

proceedings to begin on schedule











prepared the court/tribunal room for

proceedings on at least two separate

occasions and within their organisational

guidelines.


Ofqual Reference T/600/9601

Title Provide leadership and direction for own area of responsibility

Level 4

Credit Value 5

GLH 30

Learning Outcomes

The learner will:

Assessment Criteria

The learner can:

1. Be able to lead in own area of

responsibility

1.1 Identify own strengths and ability to lead

in a leadership role

1.2 Evaluate strengths within own area of

responsibility

2. Be able to provide direction and set

objectives in own area of

responsibility

2.1 Outline direction for own area of

responsibility

2.2 Implement objectives with colleagues that

align with those of the organisation

3. Be able to communicate the

direction for own area of

responsibility and collect feedback to

inform improvement

3.1 Communicate the agreed direction to

individuals within own area of

responsibility

3.2 Collect feedback to inform improvement

4. Be able to assess own leadership

performance

4.1 Assess feedback on own leadership

performance

4.2 Evaluate own leadership performance





occupational competence.



Title Manage jurors and protect their integrity at court

Level 3

Credit value 6

GLH 20

Learning outcomes

The learner will:

Assessment criteria

The learner can:


managing jurors and protecting their

integrity



preparing, supporting and addressing the

needs of jurors

2 Understand factors and procedures

affecting the management jurors and

the protection of their integrity

2.1 describe the importance of how to monitor

progress against the schedule

2.2 explain the importance of ensuring that

jurors understand the charges being

addressed in the court cases which they

are attending

2.3 describe the court proceedings within the

courts they are responsible for including:

• the principal roles of court officials

• the role and principal responsibilities of

jurors

2.4 explain different types of expenses that

can be claimed by jurors and the process

for claiming and reimbursing these

expenses

2.5 describe emergency procedures for

evacuating the court building and own role

and responsibilities in the event of an

emergency

2.6 describe the procedures for selecting

jurors for different courts within the scope

of own responsibility


2.7 identify the schedule of cases for

providing jurors

2.8 identify different types of emergency or

requirements for security that might affect

individual jurors

3 Know how to manage jurors and

protect their integrity at court

3.1 describe how to monitor the safety and

security of jurors

3.2 describe how to deal with types of

emergency or requirements for security

that might affect individual jurors

3.3 describe how to deal with potential

breaches of jury integrity including the

need for jurors not to communicate with

members of the public during a case

4 Be able to ensure jurors are prepared

for court proceedings

4.1 Demonstrate own conformance to

relevant court proceedings, codes of

conduct and behaviour

4.2 present information to jurors clearly,

concisely and accurately and:

• apply appropriate communication

techniques to put jurors at their ease

• ask jurors for questions, check their

understanding and provide clarification

where necessary

4.3 organise requirements by individual jurors

for special arrangements correctly

• including those affecting access to the

courtroom

4.4 give advice to jurors on the location of

facilities within the court/tribunal building

that are available to them

4.5 deal with individuals in an ethical manner,

recognising their needs with respect for

equality, diversity and human rights


5 Be able to prepare and monitor jurors

during court cases

5.1 locate sufficient numbers of potential

jurors on time for different cases

5.2 select and escort a sufficient number of

potential jurors to the correct courtrooms

on time

5.3 ensure that jurors understand the charges

being addressed by the court case which

they are attending

5.4 address correctly the needs of individual

jurors in line with court proceedings

5.5 address indications of any breaches of

jury integrity promptly and correctly, where

necessary

5.6 ensure that any jurors not chosen for a

jury are advised promptly and correctly of

the next steps

5.7 keep confidential information secure




N/A


Ofqual Reference L/503/5742

Title Receive, transmit, store and retrieve information

Level 2

Credit Value 2

GLH 15

Learning Outcomes

The learner will:

Assessment Criteria

The learner can:

1. Understand the requirements for

receiving, transmitting, storing and

retrieving information

1.1 identify the legal and organisational

requirements for receiving, transmitting,

storing and retrieving information

1.2 explain the different types and purposes

of information required in your area of

responsibility

1.3 explain the organisational processes for

handling information

2. Be able to receive and transmit

information

2.1 record information consistent with

organisational policy

2.2 pass on accurate information to the

appropriate person

2.3 transmit information according to legal

and organisational requirements

2.4 provide information to the appropriate

person by the agreed times

2.5 maintain confidentiality of information

received or transmitted

2.6 report any problems with receiving or

transmitting information to the appropriate

person

3. Be able to store and retrieve records 3.1 locate the correct records for their

intended purpose

3.2 send records on time to the correct

location

3.3 store records, in accordance with

organisational requirements

3.4 report any problems with storing or

retrieving records to the appropriate


person





occupational competence. For the knowledge

and understanding component of the unit,





Title Develop personal performance and maintain working relationships

Level 3

Credit Value 3

GLH 3

Learning Outcomes

The learner will:

Assessment Criteria

The learner can:

1. Know and understand the principles

for developing personal performance

and maintaining working relationships

1.1 explain the risks involved in not

obtaining advice when unclear about

specific tasks and activities

1.2 explain why personal performance

should be reviewed

1.3 explain why good working relationships

are important

1.4 give examples of why changes in

working practices should be supported

1.5 outline own levels of responsibility in

relation to dealing with disagreements

1.6 give examples of why effective

communication is important

2. Be able to maintain and develop

personal performance

2.1 carry out work in accordance with own

responsibilities and organisational

requirements

2.2 obtain advice from the appropriate

person when clarification is required

concerning specific tasks

2.3 agree with the appropriate person own:

• performance targets with regard to completing specific tasks and quality of work

• own development needs and methods of meeting these needs

2.4 develop own performance according to

agreed targets, development needs and

organisational requirements

2.5 review own performance with the


appropriate person at suitable intervals

3. Be able to establish and maintain

working relationships with others

3.1 establish and maintain effective working

relationships with colleagues,

supervisors, managers and persons

external to the team, department or

organisation

3.2 discuss opportunities to improve working

practices with the appropriate person

3.3 carry out activities requiring co-operation

with others in accordance with required

procedures

3.4 deal with any disagreements effectively

in an appropriate way

3.5 communicate with others in a way which

promotes effective working relationships




N/A


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Awards.

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Qualification Handbook Courts and Tribunals Clerking › wp-content › uploads › 2019 › 12 › Level-3-Dip … · includes lectures, tutorials, supervised study and assignments