QUALITY AND QUALITY MANAGMENT
QUALITY AND QUALITY MANAGMENTStudent NameStudent Roll
#Registration # Explain how quality management can be measured
There are different ways to measure quality management. By
assessing customers feedbackBenchmarkingAssessing customers
feedback
One company compare their own quality management with those who
are best in this field. ISO 9001 family of standards
Benchmarkingevaluate the benefit of user and non-user surveys in
determining customer needsActual strengths and
weaknessesSatisfaction level of the users Proper feedbackProper
demand and needsDoing good or bad in businessSurvey of User
Company come to know why these people dont use their products
what they want form the company what measures will be taken to
satisfy themwhat are the certain criteria where their competitors
are better than the companySurvey of Non-User
List the methods of consultation employed in one quality scheme
to encourage participation by underrepresented groupsForm
surveysTelephone surveysInterviewsGroup InterviewsMail
SurveysElectronic surveysSeveral Method
Identify the value of complaints procedures and analyse how they
may be used to improve quality
To identify about the faultsWeakness pointProducts low quality
pointPlanning and employing quality management practices Improve
employees quality by proper training
Report on the role of self assessment in order to determine an
organisations current state of health
Benchmarking may use to find out organizations own strength,
weakness and needed improvement with comparing with others.
Internal assessment may be done by providing questionnaires of
different categories to employees. Evaluate the importance of
communication and record keeping
Provides new ideas to develop quality practices. Make strong the
foundation of quality management system. Get the information about
their products satisfaction level to the customer.
CommunicationHelps in formulating and implementing plans for
quality controlCompare the Past resultFind out major defects
Record keeping
Follow guidelines on the stages of staff consultation necessary
for effective implementation of a quality schemeLifeline for
organizationImplementing any tactical plan Appropriate functioning
of quality management systems Propose new systems or modifications
to existing systems that could improve service quality. Concerned
with their budgetMore information needs to be provided More
transparency is requiredSpend more on hiring for friendlier
serviceProperly train their employees for better serviceIncentives
to distinguish top performers and fine poor performing
