Quan Ly Thong Tin Trong Du An

M 11 - 1

VIE/02/010 HCMCs ODA PMUs Module 11_Communication Management Day 2

QuN L THNG TIN TRONG D N

S cn thit ca h thng thng tin qun l d n(HTTT QLDA)

Khi nim v HTTT QLDACc thuc tnh ca thng tinNhu cu thng tin ca cc i tng khc nhau trong

DAYu cu phn cng v phn mm cho HTTT QLDAV d thc t v ng dng web trong QLDACc chin lc pht trin HTTT QLDA

M 11 - 2


QUALITY

Peop

lewar

e

Sep 11

NegotiationsProcess

Monit

oring

Risk

Good-enuf

Secu

rity

KuhnRecommitHarmonize

Reassess

Dot-bombPriorities

Ethics

Networks

Agile

Unpr

edic

tabi

lity AlertCha

meleon

Infra

stru

ctu

re

GO!

TriageCriteriaStakeholders

ChurnAmbiguity

GuessingGamesTools

Non-linear

Time-frame

Tools

O-V

SLIM

COCOMOK

PLAN

Differences

Crite

ria

Risks

Users

Com

pres

sion

Pressur

e

StaffScheduleRisk

$$

ReviewsAuthority

DocumentationTesting

DM

ACMIEEE

QLDA NGY NAY!!!

Knowledge is of two kinds: We know a subject ourselves, or where can find information about it

Kin thc c hai loi: Chng ta bit mt ch th, hay chng ta bit chng ta c th tm kim thngtin u v n

Samuel Johnson, 1709-1784

M 11 - 4


HTTT QLDA: S Cn Thit

Thng tin chnh xc v kp thi l ht sc thit yucho vic qun l d n.

Hu ht cc DA c qu nhiu d liu (data) m khngy thng tin (information) thch hp v d nang u so vi cc mc tiu tin , chi ph, vcht lng.

nh lut 80-20: thit yu th t m tm thng thnhiu (There will be the vital few and trivial many).

M 11 - 5


HTTT QLDA: S Cn Thit

V th, mt h thng thu thp, sp xp v phnphi thng tin l cn thit cho mi DA.

HTTT QLDA chnh xc v hon chnh phi thit lp to nn tng cho d n vn hnh.

HTTT QLDA l ni lu tr nhng thng tin cnthit cho vic hoch nh, t chc, hng dn, vkim sot d n hiu qu cng nh cung cp chocc bn lin quan (stakeholders) mt kho thngtin v tnh trng ca d n.

M 11 - 6


HTTT QLDA: nh Ngha

Mt HTTT in t qun l chi ph, tin , hoch nh, bo co, d bo v kim sot hu htcc kha cnh ca DA.

Bao gm nhiu cng c v k nng (c bng tayln t ng) dng thu thp, phn tch, v cungcp cc k hoch v thnh qu ca QLDA.

M 11 - 7


HTTT Trong H Thng QLDA

HH ThThngngQLDAQLDA

VnVn HoHo

KiKimm SoSott

ThngThng TinTin

NhnNhn SS HH TrTr ttTT ChChcc

HoHochchnhnh

Ngun: Cleland v Ireland, 2002

HTTT QLDA

M 11 - 8


HTTT QLDA: Cc Loi Thng Tin

Ch dn ca t chc hoc thng tin h tr S tay QLDA, phng php QLDA Cc chnh sch, th tc, ch th v DA

Thng tin kinh nghim (historical information) Cc tp tin t cc DA khc cng, lun chng, h s thu ca DA trc Ngn sch, tin , cc thc o thc thi k thut ca cc DA trc

Thng tin v DA hin thi (current project information) Tp tin c t DA hin thi nhng khng cn cn thit cho nhng cng

vic ang thc hin Vt liu thay th H s nhn vin c Hp ng thanh l

M 11 - 9


Thng Tin: Cc Thuc Tnh

ng n (accurate)Chnh xc (precise)ng tin cy (reliable)Mc chi tit (level of detail)Cc ha, hnh nh, v minh ha khcTon hc v cc con s

M 11 - 10


Nhu Cu Thng Tin

Tnh trng v tin trin ca DACc thay i quan trng v chi ph, tin , hay k thutCc thay i v nhu cu ti nguynKh khn trong vic thc hin cc mc tiuca DA

Lnh o cng ty

Tnh trng v tin trin ca DACc thay i quan trng v chi ph, tin , hay k thutKh khn trong vic thc hin cc mc tiuca DA

Ch ut/Khch hng

Loi Thng Tin CnCc Bn

M 11 - 11


Nhu Cu Thng Tin

Tnh trng v tin trin ca cc phn tng ng cahCc thay i v thit k hay tiu ch k thut thuctrch nhim ca hYu cu ti nguyn pht sinh thuc trch nhim cah

Trngphngchcnng

Tnh trng v tin trin ca DACc thay i quan trng v chi ph, tin , hay kthutCc thay i v nhu cu ti nguynCc yu cu mi hay cc thay i v tiu ch k thutGii quyt vn hay chm tr trong cc quyt nhquan trng

Gim cDA


M 11 - 12


Nhu Cu Thng Tin

Tnh trng v tin trin ca DACc thay i v mc tiu DACc yu cu mi cho d nGii qut vn Thay i v phn cng cng vic

Thnh VinDA


M 11 - 13


Kho Kin Thc Ca DA

u Vo(Thng tin ca t chc)

HTTTQLDA (Luu tr kin thc)

C s d liu

Ban DA

Ban DA

M 11 - 14


HTTT QLDA: Gi Tr

Nhu cu thng tin QLDA hin ti c p ng nh th no vc y khng?

Cc ci tin no l cn thit h tr cc DA trong tng lai? Nhng thng tin no t cc DA hon thnh h tr cho vic

hoch nh v thc thi cc DA khc? u l nhng thc tin tt nht c th rt ra v p dng cho

cc DA khc? Thng tin DA c chuyn n cc phng chc nng nh th

no? Nhng li ch t HTTT QLDA ci tin? Chi ph v li ch ca HTTT QLDA?

Cc cu hi cn t ra:

M 11 - 15


HTTT QLDA: Phn Cng

Kh nng cha ca my ch ln cng vi vic lutr d tr trng lp (off-site mirror backup)

H thng kt ni tc c cao vi tt c ngi sdng

Lu tr thng tin cc b a phng ha dliu.

M 11 - 16


HTTT QLDA: Phn MmKh nng:

H tr mt hoc nhiu DAQun l d liu cho tt c cc giai on ca DA

Tha mn nhu cu ca nhiu i tng khc nhau: qun l, QLDA, hoch inh v ln tin , k tonDA, kim sot thay i

Chp nhn vic nhp d liu ca ngi s dngtrn nguyn tc tc thi (real time)

Thu thp thng k vic truy cp ca ngi s dng

M 11 - 17


HTTT QLDA: Phn MmBo mt c d liu v bo m vic truy cp ty

theo mc trch nhim ca ngi s dngXut cc yu cu v phn cng

mc chi tit khc nhauTheo c cu phn chia cng vic (WBS) thch

hpC th sn lc d liu mc thp nht d liu sn

cC th chn tt c nhng d liu trng lp

M 11 - 18


V D: Trang Web v QLDAA Vehicle to Communicate with Project Managers and Sponsors

Thut NgCng Ngh

Phng PhpQLDA

Cc M HnhQLDA

S Gim St

Cng C QLDA Trc Tuyn

Ngun ThamKho

Lin Lc Cc Ti LiuLin QuanTp San/ Thng Bo Cc Bi Hc

C S DLiu DA

S Pht TrinQLDA

Ngun: QLDA Cng ng, Bang Virgina, Hoa K

M 11 - 19


Vi D: DA Hm Hi Vn

M 11 - 20


Vi D: DA Hm Hi VnCp Nht Tin : Bng Biu

M 11 - 21


Vi D: DA Hm Hi VnCp Nht Tin : Theo Cc Mt Khc Nhau

M 11 - 22


Vi D: DA Hm Hi VnBiu Th Cp Nht Bng Primavera

M 11 - 23


Vi D: DA Hm Hi VnBiu Tin Thc Hin Tng Thng

M 11 - 24


CC CNG C PHT TRIN H THNG

Cc cng c phn tch: T liu ha (documenting) hthng hin hu v nh r nhng yu cu cho h thngmi.Thu thp d liu (data collection)Biu (charting)T in (dictionary)

Cc cng c thit k: Tr gip vic hnh thnh cc cim ca h thng nhm p ng cc yu cu c vchra trong cc cng tc phn tch.Ch tiu k thut (specification)Cch b tr (layout)

M 11 - 25


CC CNG C PHT TRIN H THNG

Cc cng c pht trin h thng: Gip nh phntch trong vic chuyn ti cc thit k vo ccng dng.K thut phn mm (sotfware engineering)To m ngun (code generators)Kim tra (testing)

M 11 - 26


Mc tiu Pht trin cc k nng truyn t:

Gia cc c nhn Trong nhm Gia cc nhm, Trong t chc, v Vi cc i tc bn ngoi

K nng Truyn Thng tin

M 11 - 27


TM QUAN TRNG CA TRUYN THNG Truyn t c xem l mu ca t

chc; n l mch gn nhng b phnph thuc ca t chc li vi nhau.

M 11 - 28


Truyn t c hiu qu

S hiu bit S hi lng / th v nh hng thi Hon thin, pht trin cc quan h Hnh ng

M 11 - 29


M HNH QU TRNH TRUYN T

Qua trnh ma Qua trnh ma Qua trnh ma Qua trnh ma

hoahoahoahoa

Qua trnh giai Qua trnh giai Qua trnh giai Qua trnh giai

mamamama

Qua trnh giai Qua trnh giai Qua trnh giai Qua trnh giai

mamamama

Qua trnh Qua trnh Qua trnh Qua trnh

ma hoama hoama hoama hoa

Phan Phan Phan Phan

hoihoihoihoi

Thong Thong Thong Thong

iepiepiepiep

vavavava

kenhkenhkenhkenh

ThongThongThongThong

iepiepiepiep

vavavava

kenh kenh kenh kenhThongThongThongThong

iepiepiepiep

dddd

nhnhnhnh

Thong Thong Thong Thong

iepiepiepiep

nhan nhan nhan nhan

cccc

Nguon vi thong tinNguon vi thong tinNguon vi thong tinNguon vi thong tin

c giao tiepc giao tiepc giao tiepc giao tiep

Ngi nhan thong iepNgi nhan thong iepNgi nhan thong iepNgi nhan thong iep

va a ra phan hoiva a ra phan hoiva a ra phan hoiva a ra phan hoi

M 11 - 30


QU TRNH TRUYN T Cc yu t ca qu trnh truyn t

Ngi gi / ngi nhn Thng ip Knh Nhiu Phn hi Thi gian

M 11 - 31


NHN THC

Nhn thc c xem l qu trnhtrong c nhn t chc v din tnhng n tng mang tnh cm gic gii thch v mi trng ca h.

M 11 - 32


NHN THC

Qu trnh nhn thc Cc nhn t nh hng ti nhn

thc: i tng nhn thc Ngi nhn thc Tnh hung

M 11 - 33


TRUYN T TRONG MI TRNG A VN HO

Ch dn chung S khc bit trong hnh vi th hin s khc bit

v nhng gi tr vn ho C xc nh nhng gi nh v gi tr ca nn

vn ho ca mnh thy nhng thin v cabn thn

Trnh vic cho vn ho ca mnh l tt hn c Cn nhn thc v v tin on v nhng khc

bit trong cc gi tr, chun mc, v hnh vi canhng ngi nn vn ho khc v tn trng skhc bit .

M 11 - 34



S khc bit vn ha Ch ngha c nhn v tp th R rng v hm Nhn thc v thi gian Nhn thc v khng gian Tm quan trng v ng cp

M 11 - 35



Cc vn khc Thc cht ca s thay i Tm quan trng v n nh ca cc vai

tr gii tnh Cc nh ngha v tiu ch thnh cng Bn cht ca quyn lc

M 11 - 36



S khc bit v truyn t gia cc nnvn ha: Ch trng vo nhim v hay pht trin quan h Vai tr ca truyn t vit (vn bn) Vai tr ca cc cuc hp Phong cch tranh lun v l gii Mc hnh thc trong truyn t gia cc c

nhn Phong cch trnh by ming Cc hnh vi truyn t phi ngn ng

M 11 - 37



Cc phm cht cho vic truyn tthnh cng gia cc vn ha Kin nhn Khoan dung Khch quan Thng cm Tn trng

M 11 - 38


K NNG TRNH BY / PHT BIU Mc ch ca vic trnh by

Trnh by cc thnh qu t c Cp nht thng tin cho thnh gi Trnh by nhim v v chc nng ca t

chc ca mnh cho cc n v c quan tm a ra cc vn tn ti, bn bc tm ra

gii php Thu ht ngi nghe nhn c s tr

gip v chp nhn cho cc tng camnh.

M 11 - 39


K NNG TRNH BY / PHT BIU Hnh thnh mt chin lc Hiu bit phng tin Ni ph hp vi l tai Ch trng vo phn M u v kt lun Lm sinh ng bi trnh by S dng cc cng c nghe nhn mt cch

hiu qu Chun b cho cc cu hi

M 11 - 40


K NNG TRNH BY / PHT BIU Cc bc trong qu trnh trnh by

1. Chun b2. Trnh by3. Nhn phn hi t thnh gi

M 11 - 41


K NNG TRNH BY / PHT BIUChun b

nh gi mc cn thit ca bui trnhby

Chun b ni dung tht cn thn Chun b cc kin thc, thng tin cn thit

khi trnh by Xem xt v la chn ngi trnh by Xc nh cch thc tin hnh bui trnh by

M 11 - 42


K NNG PHN HI

Khi nhn hoc a ra phn hi, cn rt thc t, lch s, v vui v

M 11 - 43


K NNG PHN HINgi gi v ngi nhn cn c:

S nht tr v nhng mc tiu ca ngi nhnNhng ng c c tnh xy dngCh trng vo s tn trng

M 11 - 44


K NNG PHN HI a ra phn hi

Nn c th hn l chung chung M t, khng phn quyt Tho lun v nhng iu m ngi c th hnh ng

theo Chn mt hoc hai iu m ngi nhn c th ch

trng vo Khng giu nhng phn hi tiu cc nu c lin quan Trnh nhng suy lun v ng c, d nh, hoc

cm xc Gii hn phn hi vo nhng iu mnh bit l chc chn Thi im l quan trng

M 11 - 45


Ngi nhn phn hi Ci m vi nhng iu bn nghe c Nu c th, nn ghi chp li ngh cho nhng v d c th, nu

thy cn Phn quyt v phn hi trn c s

ngi a ra phn hi

K NNG PHN HI

M 11 - 46


Bc u cho vic a ra phn hixy dnga ra nhng ngh, nhng li khuyn ngh nhng li khuyn, ng gpChp nhn v t chi nhng ng gpv li khuyn

K NNG PHN HI

M 11 - 47


K NNG VIT BO CO Tiu chun ca mt bo co tt:

C n tng Ngn ng s dng d hiu Cc cu v cc on vit c di va phi S dng nhiu tiu , mc Xc nh r mc tiu, i tng C phn tm tt ngn gn trang u Cc thc t v kt qu t c c trnh by

chnh xc, r rng. t vn r rng Cc thng tin v d liu c phn tch cn thn C phn kt lun chung Cc kin ngh lun nhn mnh vo cc im chnh

v c tnh cht thc t C cc ch dn v ghi ch hng dn ngi c

M 11 - 48


K NNG VIT BO CO Ch dn cho vic vit c hiu qu

C chin lc r rng Vit mt cch logic v c cu trc cht ch S dng cc cng c nh dng v mu sc

mt cch c hiu qu Vit mt cch ngn gn v sc tch S dng cc s v hnh v mt cch

khn ngoan Ch trong ti phong cch v ging iu Trnh cc li chnh t

M 11 - 49


K NNG VIT BO CO Mc ch Cc dng bo co

Bo co cung cp cc thng tin Bo co phn tch Bo co a ra cc khuyn ngh

M 11 - 50


K NNG VIT BO COCc bc tin hnh vit bo co

Chun b vit bo coXem xt cch b tr trnh byTin hnh vit bo coDuyt li ln cui

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