M 11 - 1
VIE/02/010 HCMCs ODA PMUs Module 11_Communication Management Day 2
QuN L THNG TIN TRONG D N
S cn thit ca h thng thng tin qun l d n(HTTT QLDA)
Khi nim v HTTT QLDACc thuc tnh ca thng tinNhu cu thng tin ca cc i tng khc nhau trong
DAYu cu phn cng v phn mm cho HTTT QLDAV d thc t v ng dng web trong QLDACc chin lc pht trin HTTT QLDA
M 11 - 2
VIE/02/010 HCMCs ODA PMUs Module 11_Communication Management Day 2
QUALITY
Peop
lewar
e
Sep 11
NegotiationsProcess
Monit
oring
Risk
Good-enuf
Secu
rity
KuhnRecommitHarmonize
Reassess
Dot-bombPriorities
Ethics
Networks
Agile
Unpr
edic
tabi
lity AlertCha
meleon
Infra
stru
ctu
re
GO!
TriageCriteriaStakeholders
ChurnAmbiguity
GuessingGamesTools
Non-linear
Time-frame
Tools
O-V
SLIM
COCOMOK
PLAN
Differences
Crite
ria
Risks
Users
Com
pres
sion
Pressur
e
StaffScheduleRisk
$$
ReviewsAuthority
DocumentationTesting
DM
ACMIEEE
QLDA NGY NAY!!!
Knowledge is of two kinds: We know a subject ourselves, or where can find information about it
Kin thc c hai loi: Chng ta bit mt ch th, hay chng ta bit chng ta c th tm kim thngtin u v n
Samuel Johnson, 1709-1784
M 11 - 4
VIE/02/010 HCMCs ODA PMUs Module 11_Communication Management Day 2
HTTT QLDA: S Cn Thit
Thng tin chnh xc v kp thi l ht sc thit yucho vic qun l d n.
Hu ht cc DA c qu nhiu d liu (data) m khngy thng tin (information) thch hp v d nang u so vi cc mc tiu tin , chi ph, vcht lng.
nh lut 80-20: thit yu th t m tm thng thnhiu (There will be the vital few and trivial many).
M 11 - 5
VIE/02/010 HCMCs ODA PMUs Module 11_Communication Management Day 2
HTTT QLDA: S Cn Thit
V th, mt h thng thu thp, sp xp v phnphi thng tin l cn thit cho mi DA.
HTTT QLDA chnh xc v hon chnh phi thit lp to nn tng cho d n vn hnh.
HTTT QLDA l ni lu tr nhng thng tin cnthit cho vic hoch nh, t chc, hng dn, vkim sot d n hiu qu cng nh cung cp chocc bn lin quan (stakeholders) mt kho thngtin v tnh trng ca d n.
M 11 - 6
VIE/02/010 HCMCs ODA PMUs Module 11_Communication Management Day 2
HTTT QLDA: nh Ngha
Mt HTTT in t qun l chi ph, tin , hoch nh, bo co, d bo v kim sot hu htcc kha cnh ca DA.
Bao gm nhiu cng c v k nng (c bng tayln t ng) dng thu thp, phn tch, v cungcp cc k hoch v thnh qu ca QLDA.
M 11 - 7
VIE/02/010 HCMCs ODA PMUs Module 11_Communication Management Day 2
HTTT Trong H Thng QLDA
HH ThThngngQLDAQLDA
VnVn HoHo
KiKimm SoSott
ThngThng TinTin
NhnNhn SS HH TrTr ttTT ChChcc
HoHochchnhnh
Ngun: Cleland v Ireland, 2002
HTTT QLDA
M 11 - 8
VIE/02/010 HCMCs ODA PMUs Module 11_Communication Management Day 2
HTTT QLDA: Cc Loi Thng Tin
Ch dn ca t chc hoc thng tin h tr S tay QLDA, phng php QLDA Cc chnh sch, th tc, ch th v DA
Thng tin kinh nghim (historical information) Cc tp tin t cc DA khc cng, lun chng, h s thu ca DA trc Ngn sch, tin , cc thc o thc thi k thut ca cc DA trc
Thng tin v DA hin thi (current project information) Tp tin c t DA hin thi nhng khng cn cn thit cho nhng cng
vic ang thc hin Vt liu thay th H s nhn vin c Hp ng thanh l
M 11 - 9
VIE/02/010 HCMCs ODA PMUs Module 11_Communication Management Day 2
Thng Tin: Cc Thuc Tnh
ng n (accurate)Chnh xc (precise)ng tin cy (reliable)Mc chi tit (level of detail)Cc ha, hnh nh, v minh ha khcTon hc v cc con s
M 11 - 10
VIE/02/010 HCMCs ODA PMUs Module 11_Communication Management Day 2
Nhu Cu Thng Tin
Tnh trng v tin trin ca DACc thay i quan trng v chi ph, tin , hay k thutCc thay i v nhu cu ti nguynKh khn trong vic thc hin cc mc tiuca DA
Lnh o cng ty
Tnh trng v tin trin ca DACc thay i quan trng v chi ph, tin , hay k thutKh khn trong vic thc hin cc mc tiuca DA
Ch ut/Khch hng
Loi Thng Tin CnCc Bn
M 11 - 11
VIE/02/010 HCMCs ODA PMUs Module 11_Communication Management Day 2
Nhu Cu Thng Tin
Tnh trng v tin trin ca cc phn tng ng cahCc thay i v thit k hay tiu ch k thut thuctrch nhim ca hYu cu ti nguyn pht sinh thuc trch nhim cah
Trngphngchcnng
Tnh trng v tin trin ca DACc thay i quan trng v chi ph, tin , hay kthutCc thay i v nhu cu ti nguynCc yu cu mi hay cc thay i v tiu ch k thutGii quyt vn hay chm tr trong cc quyt nhquan trng
Gim cDA
Loi Thng Tin CnCc Bn
M 11 - 12
VIE/02/010 HCMCs ODA PMUs Module 11_Communication Management Day 2
Nhu Cu Thng Tin
Tnh trng v tin trin ca DACc thay i v mc tiu DACc yu cu mi cho d nGii qut vn Thay i v phn cng cng vic
Thnh VinDA
Loi Thng Tin CnCc Bn
M 11 - 13
VIE/02/010 HCMCs ODA PMUs Module 11_Communication Management Day 2
Kho Kin Thc Ca DA
u Vo(Thng tin ca t chc)
HTTTQLDA (Luu tr kin thc)
C s d liu
Ban DA
Ban DA
M 11 - 14
VIE/02/010 HCMCs ODA PMUs Module 11_Communication Management Day 2
HTTT QLDA: Gi Tr
Nhu cu thng tin QLDA hin ti c p ng nh th no vc y khng?
Cc ci tin no l cn thit h tr cc DA trong tng lai? Nhng thng tin no t cc DA hon thnh h tr cho vic
hoch nh v thc thi cc DA khc? u l nhng thc tin tt nht c th rt ra v p dng cho
cc DA khc? Thng tin DA c chuyn n cc phng chc nng nh th
no? Nhng li ch t HTTT QLDA ci tin? Chi ph v li ch ca HTTT QLDA?
Cc cu hi cn t ra:
M 11 - 15
VIE/02/010 HCMCs ODA PMUs Module 11_Communication Management Day 2
HTTT QLDA: Phn Cng
Kh nng cha ca my ch ln cng vi vic lutr d tr trng lp (off-site mirror backup)
H thng kt ni tc c cao vi tt c ngi sdng
Lu tr thng tin cc b a phng ha dliu.
M 11 - 16
VIE/02/010 HCMCs ODA PMUs Module 11_Communication Management Day 2
HTTT QLDA: Phn MmKh nng:
H tr mt hoc nhiu DAQun l d liu cho tt c cc giai on ca DA
Tha mn nhu cu ca nhiu i tng khc nhau: qun l, QLDA, hoch inh v ln tin , k tonDA, kim sot thay i
Chp nhn vic nhp d liu ca ngi s dngtrn nguyn tc tc thi (real time)
Thu thp thng k vic truy cp ca ngi s dng
M 11 - 17
VIE/02/010 HCMCs ODA PMUs Module 11_Communication Management Day 2
HTTT QLDA: Phn MmBo mt c d liu v bo m vic truy cp ty
theo mc trch nhim ca ngi s dngXut cc yu cu v phn cng
mc chi tit khc nhauTheo c cu phn chia cng vic (WBS) thch
hpC th sn lc d liu mc thp nht d liu sn
cC th chn tt c nhng d liu trng lp
M 11 - 18
VIE/02/010 HCMCs ODA PMUs Module 11_Communication Management Day 2
V D: Trang Web v QLDAA Vehicle to Communicate with Project Managers and Sponsors
Thut NgCng Ngh
Phng PhpQLDA
Cc M HnhQLDA
S Gim St
Cng C QLDA Trc Tuyn
Ngun ThamKho
Lin Lc Cc Ti LiuLin QuanTp San/ Thng Bo Cc Bi Hc
C S DLiu DA
S Pht TrinQLDA
Ngun: QLDA Cng ng, Bang Virgina, Hoa K
M 11 - 19
VIE/02/010 HCMCs ODA PMUs Module 11_Communication Management Day 2
Vi D: DA Hm Hi Vn
M 11 - 20
VIE/02/010 HCMCs ODA PMUs Module 11_Communication Management Day 2
Vi D: DA Hm Hi VnCp Nht Tin : Bng Biu
M 11 - 21
VIE/02/010 HCMCs ODA PMUs Module 11_Communication Management Day 2
Vi D: DA Hm Hi VnCp Nht Tin : Theo Cc Mt Khc Nhau
M 11 - 22
VIE/02/010 HCMCs ODA PMUs Module 11_Communication Management Day 2
Vi D: DA Hm Hi VnBiu Th Cp Nht Bng Primavera
M 11 - 23
VIE/02/010 HCMCs ODA PMUs Module 11_Communication Management Day 2
Vi D: DA Hm Hi VnBiu Tin Thc Hin Tng Thng
M 11 - 24
VIE/02/010 HCMCs ODA PMUs Module 11_Communication Management Day 2
CC CNG C PHT TRIN H THNG
Cc cng c phn tch: T liu ha (documenting) hthng hin hu v nh r nhng yu cu cho h thngmi.Thu thp d liu (data collection)Biu (charting)T in (dictionary)
Cc cng c thit k: Tr gip vic hnh thnh cc cim ca h thng nhm p ng cc yu cu c vchra trong cc cng tc phn tch.Ch tiu k thut (specification)Cch b tr (layout)
M 11 - 25
VIE/02/010 HCMCs ODA PMUs Module 11_Communication Management Day 2
CC CNG C PHT TRIN H THNG
Cc cng c pht trin h thng: Gip nh phntch trong vic chuyn ti cc thit k vo ccng dng.K thut phn mm (sotfware engineering)To m ngun (code generators)Kim tra (testing)
M 11 - 26
VIE/02/010 HCMCs ODA PMUs Module 11_Communication Management Day 2
Mc tiu Pht trin cc k nng truyn t:
Gia cc c nhn Trong nhm Gia cc nhm, Trong t chc, v Vi cc i tc bn ngoi
K nng Truyn Thng tin
M 11 - 27
VIE/02/010 HCMCs ODA PMUs Module 11_Communication Management Day 2
TM QUAN TRNG CA TRUYN THNG Truyn t c xem l mu ca t
chc; n l mch gn nhng b phnph thuc ca t chc li vi nhau.
M 11 - 28
VIE/02/010 HCMCs ODA PMUs Module 11_Communication Management Day 2
Truyn t c hiu qu
S hiu bit S hi lng / th v nh hng thi Hon thin, pht trin cc quan h Hnh ng
M 11 - 29
VIE/02/010 HCMCs ODA PMUs Module 11_Communication Management Day 2
M HNH QU TRNH TRUYN T
Qua trnh ma Qua trnh ma Qua trnh ma Qua trnh ma
hoahoahoahoa
Qua trnh giai Qua trnh giai Qua trnh giai Qua trnh giai
mamamama
Qua trnh giai Qua trnh giai Qua trnh giai Qua trnh giai
mamamama
Qua trnh Qua trnh Qua trnh Qua trnh
ma hoama hoama hoama hoa
Phan Phan Phan Phan
hoihoihoihoi
Thong Thong Thong Thong
iepiepiepiep
vavavava
kenhkenhkenhkenh
ThongThongThongThong
iepiepiepiep
vavavava
kenh kenh kenh kenhThongThongThongThong
iepiepiepiep
dddd
nhnhnhnh
Thong Thong Thong Thong
iepiepiepiep
nhan nhan nhan nhan
cccc
Nguon vi thong tinNguon vi thong tinNguon vi thong tinNguon vi thong tin
c giao tiepc giao tiepc giao tiepc giao tiep
Ngi nhan thong iepNgi nhan thong iepNgi nhan thong iepNgi nhan thong iep
va a ra phan hoiva a ra phan hoiva a ra phan hoiva a ra phan hoi
M 11 - 30
VIE/02/010 HCMCs ODA PMUs Module 11_Communication Management Day 2
QU TRNH TRUYN T Cc yu t ca qu trnh truyn t
Ngi gi / ngi nhn Thng ip Knh Nhiu Phn hi Thi gian
M 11 - 31
VIE/02/010 HCMCs ODA PMUs Module 11_Communication Management Day 2
NHN THC
Nhn thc c xem l qu trnhtrong c nhn t chc v din tnhng n tng mang tnh cm gic gii thch v mi trng ca h.
M 11 - 32
VIE/02/010 HCMCs ODA PMUs Module 11_Communication Management Day 2
NHN THC
Qu trnh nhn thc Cc nhn t nh hng ti nhn
thc: i tng nhn thc Ngi nhn thc Tnh hung
M 11 - 33
VIE/02/010 HCMCs ODA PMUs Module 11_Communication Management Day 2
TRUYN T TRONG MI TRNG A VN HO
Ch dn chung S khc bit trong hnh vi th hin s khc bit
v nhng gi tr vn ho C xc nh nhng gi nh v gi tr ca nn
vn ho ca mnh thy nhng thin v cabn thn
Trnh vic cho vn ho ca mnh l tt hn c Cn nhn thc v v tin on v nhng khc
bit trong cc gi tr, chun mc, v hnh vi canhng ngi nn vn ho khc v tn trng skhc bit .
M 11 - 34
VIE/02/010 HCMCs ODA PMUs Module 11_Communication Management Day 2
TRUYN T TRONG MI TRNG A VN HO
S khc bit vn ha Ch ngha c nhn v tp th R rng v hm Nhn thc v thi gian Nhn thc v khng gian Tm quan trng v ng cp
M 11 - 35
VIE/02/010 HCMCs ODA PMUs Module 11_Communication Management Day 2
TRUYN T TRONG MI TRNG A VN HO
Cc vn khc Thc cht ca s thay i Tm quan trng v n nh ca cc vai
tr gii tnh Cc nh ngha v tiu ch thnh cng Bn cht ca quyn lc
M 11 - 36
VIE/02/010 HCMCs ODA PMUs Module 11_Communication Management Day 2
TRUYN T TRONG MI TRNG A VN HO
S khc bit v truyn t gia cc nnvn ha: Ch trng vo nhim v hay pht trin quan h Vai tr ca truyn t vit (vn bn) Vai tr ca cc cuc hp Phong cch tranh lun v l gii Mc hnh thc trong truyn t gia cc c
nhn Phong cch trnh by ming Cc hnh vi truyn t phi ngn ng
M 11 - 37
VIE/02/010 HCMCs ODA PMUs Module 11_Communication Management Day 2
TRUYN T TRONG MI TRNG A VN HO
Cc phm cht cho vic truyn tthnh cng gia cc vn ha Kin nhn Khoan dung Khch quan Thng cm Tn trng
M 11 - 38
VIE/02/010 HCMCs ODA PMUs Module 11_Communication Management Day 2
K NNG TRNH BY / PHT BIU Mc ch ca vic trnh by
Trnh by cc thnh qu t c Cp nht thng tin cho thnh gi Trnh by nhim v v chc nng ca t
chc ca mnh cho cc n v c quan tm a ra cc vn tn ti, bn bc tm ra
gii php Thu ht ngi nghe nhn c s tr
gip v chp nhn cho cc tng camnh.
M 11 - 39
VIE/02/010 HCMCs ODA PMUs Module 11_Communication Management Day 2
K NNG TRNH BY / PHT BIU Hnh thnh mt chin lc Hiu bit phng tin Ni ph hp vi l tai Ch trng vo phn M u v kt lun Lm sinh ng bi trnh by S dng cc cng c nghe nhn mt cch
hiu qu Chun b cho cc cu hi
M 11 - 40
VIE/02/010 HCMCs ODA PMUs Module 11_Communication Management Day 2
K NNG TRNH BY / PHT BIU Cc bc trong qu trnh trnh by
1. Chun b2. Trnh by3. Nhn phn hi t thnh gi
M 11 - 41
VIE/02/010 HCMCs ODA PMUs Module 11_Communication Management Day 2
K NNG TRNH BY / PHT BIUChun b
nh gi mc cn thit ca bui trnhby
Chun b ni dung tht cn thn Chun b cc kin thc, thng tin cn thit
khi trnh by Xem xt v la chn ngi trnh by Xc nh cch thc tin hnh bui trnh by
M 11 - 42
VIE/02/010 HCMCs ODA PMUs Module 11_Communication Management Day 2
K NNG PHN HI
Khi nhn hoc a ra phn hi, cn rt thc t, lch s, v vui v
M 11 - 43
VIE/02/010 HCMCs ODA PMUs Module 11_Communication Management Day 2
K NNG PHN HINgi gi v ngi nhn cn c:
S nht tr v nhng mc tiu ca ngi nhnNhng ng c c tnh xy dngCh trng vo s tn trng
M 11 - 44
VIE/02/010 HCMCs ODA PMUs Module 11_Communication Management Day 2
K NNG PHN HI a ra phn hi
Nn c th hn l chung chung M t, khng phn quyt Tho lun v nhng iu m ngi c th hnh ng
theo Chn mt hoc hai iu m ngi nhn c th ch
trng vo Khng giu nhng phn hi tiu cc nu c lin quan Trnh nhng suy lun v ng c, d nh, hoc
cm xc Gii hn phn hi vo nhng iu mnh bit l chc chn Thi im l quan trng
M 11 - 45
VIE/02/010 HCMCs ODA PMUs Module 11_Communication Management Day 2
Ngi nhn phn hi Ci m vi nhng iu bn nghe c Nu c th, nn ghi chp li ngh cho nhng v d c th, nu
thy cn Phn quyt v phn hi trn c s
ngi a ra phn hi
K NNG PHN HI
M 11 - 46
VIE/02/010 HCMCs ODA PMUs Module 11_Communication Management Day 2
Bc u cho vic a ra phn hixy dnga ra nhng ngh, nhng li khuyn ngh nhng li khuyn, ng gpChp nhn v t chi nhng ng gpv li khuyn
K NNG PHN HI
M 11 - 47
VIE/02/010 HCMCs ODA PMUs Module 11_Communication Management Day 2
K NNG VIT BO CO Tiu chun ca mt bo co tt:
C n tng Ngn ng s dng d hiu Cc cu v cc on vit c di va phi S dng nhiu tiu , mc Xc nh r mc tiu, i tng C phn tm tt ngn gn trang u Cc thc t v kt qu t c c trnh by
chnh xc, r rng. t vn r rng Cc thng tin v d liu c phn tch cn thn C phn kt lun chung Cc kin ngh lun nhn mnh vo cc im chnh
v c tnh cht thc t C cc ch dn v ghi ch hng dn ngi c
M 11 - 48
VIE/02/010 HCMCs ODA PMUs Module 11_Communication Management Day 2
K NNG VIT BO CO Ch dn cho vic vit c hiu qu
C chin lc r rng Vit mt cch logic v c cu trc cht ch S dng cc cng c nh dng v mu sc
mt cch c hiu qu Vit mt cch ngn gn v sc tch S dng cc s v hnh v mt cch
khn ngoan Ch trong ti phong cch v ging iu Trnh cc li chnh t
M 11 - 49
VIE/02/010 HCMCs ODA PMUs Module 11_Communication Management Day 2
K NNG VIT BO CO Mc ch Cc dng bo co
Bo co cung cp cc thng tin Bo co phn tch Bo co a ra cc khuyn ngh
M 11 - 50
VIE/02/010 HCMCs ODA PMUs Module 11_Communication Management Day 2
K NNG VIT BO COCc bc tin hnh vit bo co
Chun b vit bo coXem xt cch b tr trnh byTin hnh vit bo coDuyt li ln cui
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