A COMPARATIVE STUDY OF NOKIA WITH OTHER BRANDS

QUESTIONNAIRE

Name: _________________________

Contact Number: _________________

Occupation : O Service , O Business , O Study ,

Age :

1.Which brand mobile phone you use?

O LGO SamsungO SonyO HtcO Other

2. What are the reason to purchase other brand phone?

O Price O Features O PerformanceO Brand nameO other reason

3. Are you satisfied with your phone?

O Yes O NoIf No, give the reason ______________________________________

4. Are you satisfied with after sales service of that brand?

O Yes O No

5. Would you like to recommend this brand phone to your friends or relative?

O Yes O No

6. Would you like to repurchase this brand phone again?

O Yes O NoIf No, why__________________________________

7. Are you satisfied with the distributer of this brand in Bhavnagar?

O Yes O No

8. You like to switch to NOKIA ?

O Yes O NoIf No, why__________________________________

Q.1 which model you use of Nokia?

______________

Q.2 Did the product purchased from NOKIA company satisfy you?

O Satisfy O Very Satisfy O dissatisfy

Q.3 Are you happy about the features associated with the product?

O Happy O Very happy O Unhappy

Q.4 Are you purchase Nokia phone from nokia store ?

O Yes O No

If No, Why_________________________________

Q.5 Does the staff of this company or Nokia store are helpful?

O Helpful O Very helpful O Not helpful

Q.6 Did you receive a proper demonstration on Nokia store?

O Yes O No

Q.7 According to you, which is the best phone of the Nokia?

______________

Q.8 Would you recommend product of the Nokia to your friends and relative?

O yes O No

Q.9 Are you satisfied after sales service of NOKIA mobile?

O Satisfy O Very Satisfy O dissatisfy

Q.10 Do you like the advertisement of Nokia?

O Like O Very like O Dislike

Q.11 How long have you been the costumer of the Nokia ?

______________

Q.12 After receiving your recommendation, have any of your friends or relatives become a customer of this company?

O Yes O No

Q.13 Would you like to purchase the Nokia phone again?

O Yes O No

Q.14 Final comments on the company or any other mobile phone:-

________________________________________________________________________________________________________________________________________________________________________________________________

Signature :-

Date :-