Relationship SCB

8/6/2019 Relationship SCB

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II

Building Interpersonal

Relationship


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Why do we require a

course on these subjects?Because, we all want

to be Effective

&

To Influence Growth

andTransformation

(TQP)


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Leadership basically

presupposes

People Skills


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There is a vast

difference betweenManagement and

Leadership

All managers are not

Leaders


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We tend to associatemanagement with tasks, targets,

budgets, policies, proceduresand keeping things steady.

We associate leadership with

vision, inspiration, potential andchange.


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Managers Maintain thingsLeaders change things


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Leadership is an art

of getting others want to do

somethingthat you are convinced

should be done.Vance Packard


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There are different

ways of getting

things done


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Coercion, compliance

and commitment*

Leaders are able to gaincommitment from People


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Followers who act out

of commitment donthave

to be watched all thetime

to ensure their best

effort.


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What motivatespeople

to follow some one?

People are motivatedbytheir basic needs


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What do People really Desire ?

To Love and To be Loved

To reach the Height of Greatness

To Contribute to the well-

being of the society


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The Existential Cry of Humans

Love Me Tenderly

Use me creatively

Pay me fairly


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You give people

what they wantand you have

their commitment for you


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It is most important to

create an emotional bankaccount in order to be

successful in life


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We Communicate at three levels

Words 7%

Tone of our voice 38%

Body language 55%

WHAT I HEAR I FORGET

WHAT I SEE I REMEMBER

WHAT I DO I UNDERSTAND

Therefore 93% of the non verbal communication createan impact on the audience. The movements bring energy

to the message.


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COMMUNICATION

ANDMANAGEMENT OF

EMOTIONS


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Emotional

Management andbehavioural patterns


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Emotions play

an important role in our

communication


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For a healthy personalitybuilding therefore we

require to give priorimportance to the

management of ouremotions


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Our Behaviour

Patternsin

Communications


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Submissive

Happily submissive

Powerless submissive: angry,

cold relationship, hidden agenda


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Passive aggressive

90% of the religious

Indicative

Mostly found among women

Anger

cold


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These above

reactionsare not adult ways of

Communication


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Assertive It safeguards my human rights

Best way to handle persons

It expresses my feelings

Creates good personality


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Why do we lack Assertiveness skills? 1. Lack of practice: we do not test our limits enough &

discover whether we can be more assertive Formative training: parental and others diminished your

capacity to stand up for yourself

Being unclear: no clear standards and unsure of what one

wants

Fear of Hostility: Afraid of anger or negative responses and

you want to be considered reasonable.

Undervaluing yourself: you do not feel that you have theright to stand firm and demand correct and fair treatment

Poor presentation: Your self expression tends to be vague,

unimpressive, confusing and emotional


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1. Learn your Emotions


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2. Accept your

Emotionsand learn the

reasons behind it


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3. Understand the Emotionsof the other


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5. Live in a Emotionalcontagion


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Change Behaviour

1. Describe your behaviour

2. Effect your behaviour

3. Specify new behaviour See the consequence of new behaviour

When there are people of insecurity learn tolive with them


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Vision -----Objective ------Action Plan

Documents

Relationship SCB