Request for Proposal Personalization of EMV Contact ... · Request for Proposal (RFP) Appointment of Vendor for Supply, Printing and Personalization of EMV Contact & Contactless Card

Page 1 of 108 IDBI BANK Ltd.

Request for Proposal

(RFP)

Appointment of Vendor for Supply, Printing and

Personalization of EMV Contact & Contactless

Card with MagStripe

& Image/Photo and Magstripe Cards with

collaterals, PIN printing and dispatch

_____________________________________________

________

FOR

IDBI BANK LIMITED

IDBI BANK LIMITED,

Central Processing Unit,

Annex Building, Belapur, Navi Mumbai - 400614

Tender Notice Ref No. 1/2018 for

Supply, Printing and Personalization of EMV Contact Card and Contact Less Card

with MagStripe & Image/Photo and Magstripe Cards

IDBI Bank Limited [IDBI Bank] invites sealed Bids (Technical and Financial) from Card

Personalization Service Providers for end-to-end solution for Debit Card processing

(Issuance) having proven expertise & competence in the field as mentioned in the Scope

of Work [hereinafter referred to as “Service Providers/Bidders/Vendor”]


Table of Contents

Sr.

No.

Topic Page

1. Document Control Sheet 3

2. Disclaimer 4

3. Section-1 : Introduction 6

4. Section-2 : Invitation for Bids 14

5. Section-3 : Instructions to Bidders 17

6. Section-4 : Terms & Conditions 37

7. Section-5 : Meaning of Terms and Conditions used in the RFP 44

8. Section-6 : Bidder Information 64

9. Annexure - 1 : Content and Format of Technical Bid 65

10. Annexure - 2 : Format for cover letter 67

11. Annexure - 3 : Acceptance Certificate 69

12. Annexure - 4 : Format of Power of Attorney for signing of bid 70

13. Annexure - 5 : Undertaking 72

14. Annexure - 6 : Contract form 73

15. Annexure - 7 : Performance Security form 76

16. Annexure - 8 : Deed of Indemnity 81

17. Annexure - 9 : Non Disclosure Agreement 85

18. Annexure - 10 : Price Schedule Format 90

19. Annexure - 11 : Format for unconditional acceptance of Terms & Conditions of the

RFP

92

20. Annexure - 12 : Bank Details 93

21. Annexure - 13 : Details of EMV Card plastic Procurement/

Manufacturing/Personalization work and approximate quantities

94

22. Annexure - 14 : Details of procurement of Magstripe Card (Prepaid &

International)

96

23. Annexure - 15 : Details of procurement & personalization of Magstripe Card

(Domestic)

97

24. Annexure - 16 : Details of procurement & personalization of EMV/Contactless

Card plastic with Magstripe & Image/Photo Cards

98

25. Annexure - 18 : Details of Stationery/Collaterals to be printed 99

26. Annexure - 19 : Format for Raising Pre-Bid Clarifications 107

27. Annexure - 20 : INFORMATION SECURITY CERTIFICATE 108


Document Control Sheet

Name of the Company IDBI Bank Limited

RFP Reference No 1/2018

Cost of the Bid Document * Rs.10,000/- (Rupees Ten Thousand Only) in the form of Demand Draft / Bankers Cheque from a scheduled bank in favor of “IDBI Bank Limited”, payable at Mumbai only to be submitted along with the Bid.

Earnest Money Deposit * (EMD) A Bid Security of Rs. 10,00,000/- (Rupees Ten lakhs Only) by way of demand draft or pay order in favour of “IDBI Bank Limited” payable at Mumbai only to be submitted along with the Bid.

Date of issue of RFP 5-FEB-2018

Last date for receipt of pre-bid queries

Date 12-FEB-2018

Time 15:00 hours

Pre-Bid Meeting Date 20-FEB-2018

Time 11:00 hours

Corrigendum/Response to pre-bid queries

Date 23-FEB-2018

Last Date and Time for Receipt of Bids

Date 28-FEB-2018

Time 15:00 hours

Schedule for Opening of Technical Bids

Date 28-FEB-2018

Time 15:00 hours

Schedule for Opening of Financial Bids

Date 7-MAR-2018

Time 15:00 hours

Place of Opening of Bids IDBI Bank Ltd., Annex Building, Belapur, Navi Mumbai

Address for Communication Debit Card Operations, CPU

IDBI Bank Ltd., Annex Building,

Plot No.39/40/41, Sector 11,

CBD Belapur, Navi Mumbai-400614

Tel. No. : 022- 66700529/505 Email : [email protected] ; [email protected]

Presentation Venue IDBI Bank Ltd., Annex Buidling, Belapur, Navi Mumbai

Note: (i) This tender document is not transferable.

(ii) If a holiday is declared on the dates mentioned above, the bids shall be received / opened on

the next working day at the same time specified above and at the same venue unless

communicated otherwise.

(iii) This tender document has 108 pages.

(iv) * For Micro, Small & Medium Enterprises(MSME)/SSI units registered with NSIC/ Udyog

Aadhar Memorandum as per Government notifications, cost of bid document and Earnest

Money Deposit is waived. Relevant document, Entrepreneurs Memorandum (EM Part-II) /

NSIC certificate / Udyog Aadhar Memorandum (UAM) may be submitted.

IDBI Bank Ltd.


Disclaimer

The information contained in this Request for Proposal (RFP) document or information

provided subsequently to the bidder(s) or applicants whether verbally or in documentary

form, by or on behalf of IDBI Bank Limited (IDBI Bank/Bank), is provided to the bidder(s)

on the terms and conditions set out in this RFP document and all other terms and conditions,

subject to which such information is provided.

This RFP document is not an agreement and is neither an offer nor an invitation to offer by

IDBI Bank. This RFP is to invite proposals from applicants who are qualified to submit the

bids (“Bidders”). The purpose of this RFP is to provide the Bidder(s) with information and to

assist them in formulation of their proposals (Bids). This RFP does not claim to contain all

the information, which each Bidder may require. Each Bidder should, at its own costs

without any right to claim reimbursement, conduct its own investigations, analysis and

should check the accuracy, reliability and completeness of the information in this RFP and

wherever felt necessary obtain independent advice. IDBI Bank makes no representation or

warranty and shall incur no liability under any law, statute, rules or regulations as to the

accuracy, reliability or completeness of this RFP. IDBI Bank may in its absolute discretion,

but without being under any obligation to do so and without prejudice to its rights, update,

amend or supplement the information in this RFP.

IDBI Bank reserves the sole right to amend / modify the RFP Document and/or to include

any addendum/corrigendum to this RFP. The Bidders shall not claim as a right for requiring

IDBI Bank to do the aforesaid. The amendments/addendum/corrigendum made to this RFP

shall be hosted on the Bank’s website only and all such amendments shall be binding on all

prospective Bidders. It may be noted that notice regarding corrigenda, addendums,

amendments, time-extensions, clarifications, response to bidders’ queries etc., if any to RFP,

will not be published through any advertisement in newspapers or any other media.

Prospective bidders shall regularly visit Bank’s website for any changes / development in

relation to this RFP.

The information contained in this RFP document is selective and is subject to update,

expansion, revision and amendment. IDBI Bank does not undertake to provide any Bidder

with access to any additional information or to update the information in this RFP document

or to correct any inaccuracies if any therein, which may become apparent. IDBI Bank

reserves the right of discretion to change, modify, add to or alter any or all of the provisions

of this RFP and/or the bidding process, without assigning any reasons whatsoever. Such

change will be intimated or made accessible to all Bidders or can be accessed in website of

IDBI Bank. Any information contained in this RFP document will be superseded by any later


written information on the same subject made available/accessible to Bidder(s) by IDBI

Bank.

Information provided in this RFP is on a wide range of matters, some of which may depend

upon interpretation of law. The information given is not intended to be an exhaustive account

of statutory requirements and should not be regarded as a complete or authoritative statement

of law. IDBI Bank does not own any responsibility for the accuracy or otherwise for any

interpretation or opinion on law expressed herein. Further, IDBI Bank also does not accept

liability of any nature whether resulting from negligence or otherwise howsoever caused

arising from reliance of any Bidder upon the statements contained in this RFP.

IDBI Bank reserves the right to reject any or all the expression of interest /proposals /Bids

received in response to this RFP at any stage without assigning any reason whatsoever and

without being liable for any loss/injury that Bidder might suffer due to such reason. The

decision of IDBI Bank shall be final, conclusive and binding on all the Bidders/parties

directly or indirectly connected with the bidding process.

Bids not satisfying the procedure prescribed in the tender document will be treated as invalid

and rejected summarily.


SECTION 1

INTRODUCTION

IDBI Bank is a company incorporated and registered under the Companies Act, 1956 (1

of 1956) and a banking company under section 5 (c) of the Banking Regulation Act, 1949

(10 of 1949). IDBI Bank is also a scheduled bank as notified by the Reserve Bank of

India (RBI) under the Reserve Bank of India Act, 1934 and has been categorized under a

new sub group "other public sector bank". As on January 31, 2018, IDBI Bank has a

network of approximately 1900 branches and approximately 3800 ATMs across the

country.

1. Overview

1.1 REASON FOR FLOATING RFP:

1.1.1 IDBI Bank Limited [IDBI Bank] invites sealed bids (Technical and Financial) from

Card Personalization Service Providers for end-to-end solution for Debit Card

processing (Issuance) having proven expertise & competence in the field as

mentioned in the Scope of Work, [hereinafter referred to as “Service

Providers/Bidders”] for the below mentioned activities :

i. Procurement of EMV/CONTACT LESS card plastic with MagStripe and non-EMV

Magstripe card plastic, EMV data creation, Personalization of EMV/CONTACT

Less card with MagStripe & Image/Photo and non-EMV Magstripe cards for items

given at Annexure 13(B) along with any improvement or changes in such cards as

may be directed by RBI or any other regulator/Government and as per the

requirements of the Bank from time to time.

ii. Procurement of non-Magstripe card plastic and personalization of these cards which

will be provided as identification cards to our Preferred & Royal customers.

iii. Procurement/printing of variant wise collateral/stationery for items given at

Annexure 18(indicative only) and carry out variable matter printing for mailers and

other collaterals; insertion of physical items mentioned above in the envelopes,

sealing of envelopes and arranging for the secured delivery of the envelopes on

daily basis through courier agencies/Speed Post by way of direct dispatch to

customer’s mailing address(domestic or overseas) and/or branches located pan India

or overseas locations or at Debit Card Operations Department presently located at

Central Processing Unit, IDBI Bank Ltd., 3rd floor, Annex Building, Plot

No.39/40/41, Sector 11, CBD Belapur, Navi Mumbai, Mumbai [hereinafter referred


to as Location of Delivery(LOD)] as per instructions provided and as per stipulated

delivery deadlines. The LOD may be situated at any other location in Navi

Mumbai/Mumbai. Cost of dispatch to overseas locations will be paid by the Bank

for the actual cost.

iv. The facilities for the above activities should be set up at the card personalization

vendor’s premises.

v. Procurement/printing of PIN mailer stationery as per Bank’s specification,

procurement of original toner cartridge and arranging for stuffing of PIN mailers

into envelopes, sorting and packing the same branch-wise and arranging for the

secured delivery of the packed envelopes on daily basis through courier

agencies/Speed Post by way of direct dispatch to branches located pan India or

overseas locations or at customer’s address(domestic or overseas) or as per Bank’s

instructions. This activity will be performed using the Bank’s infrastructure, PIN

printer-Printronix P 7010 line printer which communicates with HSM-Payshield

9000 in the Bank’s premises. Blank PIN mailers should be compatible with our PIN

printer being used at present or an upgraded version of PIN printer which the Bank

may procure in the future and supplied as per the requirement prescribed by the

Bank. Cost of dispatch to overseas locations will be paid by the Bank for the actual

cost.

vi. The Service Provider will have to arrange for the dispatch of the Debit Cards and

PIN mailers by appointing couriers/Speed Post. The Service Provider has to ensure

that the Debit Cards and PIN mailers are dispatched through different courier

agencies. The Service Provider shall be responsible for procurement of envelopes,

cloth covers, address labels, A4 papers and related stationary to dispatch the cards

and PIN mailers.

vii. All costs and expenses (whether in terms of time or money) incurred by the Bidder

in any way associated with or incidental to the preparation and submission of

responses/Bids, including but not limited to attendance at meetings, discussions,

demonstrations, etc. and providing any additional information required by Bank,

will be borne entirely and exclusively by the Bidder. IDBI Bank shall in no case be

held responsible or liable for such costs, regardless of the conduct or outcome of the

biding process including but not limited to cancellation / abandonment / annulment

of the bidding process.

viii. The RFP cannot be sold and / or transferred / assigned. If the same is done, Bid

shall liable to be summarily rejected by IDBI Bank. Any decision of IDBI Bank in

this regard shall be final, conclusive and binding on the Bidder.

ix. The Bidder is expected to examine all instructions, forms, terms and specifications

contained in the RFP. Bid shall be deemed to have been made by the Bidder after

careful study and examination of this RFP with full understanding of its

implications. Each Bidder should, at its own costs without any right to claim


reimbursement, conduct its own investigations, analysis and should check the

accuracy, reliability and completeness of the information in this RFP and wherever

felt necessary obtain independent advice. The Bid should be precise, complete and

in the prescribed format, as per the requirement of this RFP. Failure to furnish all

information required by this RFP or non-submission of a Bid in accordance with

this RFP in each and every respect will be at the Bidder’s risk and may result in

rejection of the Bid for which IDBI Bank shall not be held liable or responsible.

Any decision taken by IDBI Bank as to completeness of the Bid or rejection of any

/ all Bid(s) shall be final, conclusive and binding upon the Bidder(s) and shall not

be question / challenged by the Bidder(s).

x. The RFP document is intended solely for the information of the party to whom it is

issued. Each recipient of the RFP (prospective Bidder) may notify the Bank of any

error, fault, omission, or discrepancy found in this RFP document as pre-bid query

on or before the last date of submission of pre-bid query.

xi. IDBI Bank reserves the sole right to amend / modify the RFP and/or to include any

addendum to this RFP. The Bidders shall not claim as a right for requiring IDBI

Bank to do the aforesaid.

xii. At any time before the deadline for submission of Bids, IDBI Bank may, for any

reason whatsoever, whether at its own initiative or in response to a clarification

requested by prospective Bidders, modify this RFP and all such modifications shall

be binding on them.

xiii. The amendments/addendum made to this RFP shall be brought to the notice of all /

made accessible to all prospective Bidders and all such amendments shall be

binding on them.

xiv. If required, in order to allow prospective Bidders reasonable time, in which, to take

the amendment/addendum into account in preparing their Bids, IDBI Bank at its

sole discretion reserves the right (but shall not be bound) to extend the deadline for

the submission of Bids. However, no request from the Bidder, shall be binding on

IDBI Bank for the same. The decision of IDBI Bank shall be final, conclusive and

binding on all the Bidder(s) and shall not be questioned / challenged by the

Bidder(s).

xv. Notwithstanding the above, IDBI Bank in its sole discretion, may amend /modify

the RFP after the deadline for submission of Bids and in such an event IDBI Bank

shall extend the deadline so fixed for submission of Bids.

xvi. The RFP document is not recommendation, offer or invitation to enter into a

contract, agreement or any other arrangement, in respect of the Services to be

rendered/ Scope of Work to be performed herein. The provision of the Services is

subject to observance of selection process and appropriate documentation being

agreed between the Bank and Successful Bidder(s) as identified by the Bank, after

completion of the selection process as detailed in this RFP.


1.1.2 Interested Service Providers may obtain the details of the tender document and submit

the same in person by dropping in the tender box kept for this purpose on 3rd Floor of

IDBI Bank Limited, Debit Card Operations Department, Annex Building, Plot No.39/40/41,

Sector 11, CBD Belapur, Navi Mumbai, 400614, duly super scribed - “Technical & Financial

Bids for EMV/Contact Less Card with MagStripe & Image/Photo and Magstripe Card

plastic Supply, Printing and Personalization” on or before 15:00 Hrs on February 28, 2018.

The tender would be opened at 15:00 hours on February 28, 2018. Please note that tender

documents sent through courier/post will not be accepted.

1.1.3 For further details/clarifications please contact:

Debit Card Operations, CPU




Tel. No. : 022- 66700529/505

Shri Prashant Rao, AGM([email protected])

Ms Sunita Parab, DGM([email protected])

1.2 SCOPE OF WORK

i. Procurement of EMV/CONTACT LESS Card plastic with MagStripe, Magstripe

cards and non-Magstripe cards from VISA, MasterCard and RuPay vendors.

ii. EMV/CONTACT LESS Card with Magstripe and Magstripe embosser file will be

provided by the Bank. For EMV/Contact Less Card with MagStripe & Image/Photo

cards, generation, storage and distribution of cryptographic keys, data preparations,

Issuer Scripting, loading /deleting/replacing of applications etc. also should be done

by the service provider as per the EMV standards. Generation of ICVV shall be done

by the Bank.

iii. Personalization of EMV/Contact Less Card with MagStripe & Image/Photo,

Magstripe cards and non-Magstripe cards with provision for embossing/indenting.

Embossing should not involve any additional cost. The Service Provider should be

compulsorily certified for all the three networks i.e. VISA, MasterCard and RuPay. In

case this job is entrusted to another agency for purpose of BCP or any other reason,

prior written permission has to be obtained from IDBI Bank. The agency/service

provider to whom the job is entrusted should be compulsorily certified for the

respective networks i.e. VISA, MasterCard and RuPay. The embossing file should be

transmitted to the agency in a secured / encrypted manner as decided by the Bank.


iv. As of now, our Bank requires non-photo personalized Debit Cards. However, going

forward, our Bank may require personalized photo Debit Cards or any other

personalization/improvement or changes as per the directions of RBI/other regulator

or the Government and as per the requirements of the Bank for some/all variants. The

bidder should possess necessary infrastructure for printing photo/image Debit Cards

and for further personalization/improvement or changes as desired by Bank with high

volume output.

v. Procurement/printing of variant wise collateral/stationery.

vi. Procurement/printing of PIN mailer stationery as per Bank’s specification,

procurement of original toner cartridge and arranging for stuffing of PIN mailers into

envelopes, sorting and packing the same branch-wise and arranging for the secured

delivery of the packed envelopes on daily basis through courier agencies/Speed Post

by way of direct dispatch to branches located pan India or overseas locations or at

customer’s address (domestic or overseas) or as per Bank’s instructions. This activity

will be performed using the Bank’s infrastructure (PIN printer- Printronix P 7010 line

printer which communicates with HSM-Payshield 9000) in the Bank’s premises.

Blank PIN mailers should be compatible with our PIN printer being used at present or

an upgraded version of PIN printer which the Bank may procure in the future and

supplied as per the requirement prescribed by the Bank. Cost of printing of Receipt of

Delivery for the PIN mailers and insertion of the same while packing the PIN mailers

as a part of the dispatch process will have to be borne by the Service Provider. Cost of

dispatch to overseas locations will be paid by the Bank for the actual cost.

vii. The scope of activity of Cards/PINs is mentioned below :

Scope of activity for PIN required Card required

New Card Yes Yes

Renewal Card Yes (If BIN remains same,

then PIN is not required)

Yes

Replacement Card Yes Yes

Recarding(in case of EMV

Chip cards)

Yes Yes

RePin Yes No * Green PIN facility will be provided as an option for New/ Renewal/ Replacement Card, Recarding

process and RePin indents on a case to case basis.

viii. The Service Provider will have to arrange for the dispatch of the Debit Cards and PIN

mailers by appointing couriers/India Post. The Service Provider has to ensure that the

Debit Cards and PIN mailers are dispatched through different courier agencies. In

case of certain rural areas which cannot be serviced by courier agencies, India Post

can be used to dispatch both Debit Cards and Pin mailers, however, the dispatch has


to be done on different dates. The Service Provider shall be responsible for

procurement of envelopes, cloth covers, plastic covers, address labels, A4 papers and

related stationary to dispatch the cards and PIN mailers.

ix. The Service Provider should have the capacity to deliver daily quantity of 20,000 –

30,000 Debit Cards (MagStripe & Image/Photo & EMV/Contact Less Chip Cards or

any other improved/personalized Card) as per TAT mentioned in Section 4, Terms &

Conditions, Clause (ii). There may be a 30% growth in business volumes each

financial year. Bank intends to recard around 30 lakh debit cards before

September 2018 as per TAT mentioned in Section 4, Terms & Conditions,

Clause iv.

x. The volumes of certain Prepaid Cards such as Gift Cards may be higher during

festive seasons or there may be specific high volume orders from large corporates

which the Service Provider should be able to handle. The Service Provider should

have the capacity to deliver high volumes as mentioned in Section 4, Terms &

Conditions, Clause viii.

xi. The technical specifications of the EMV Contact Card with MagStripe are mentioned

below:

VISA/MasterCard RuPay as per NPCI guidelines

a. Compliant to ISO/IEC 7816 Standard.

b. Compliant to ISO/IEC 14443, Type A,

T=CL for Paywave.

c. 13.56 MHz +-7 kHz operating

frequency for Paywave.

d. Chip security standards compliant.

e. Physical Card ID1 Format.

f. PVC

g. Microprocessor based IC Card

Minimum 16 KB EEPROM.

h. Minimum 8 bit CPU.

i. RAM Minimum 6 KB.

j. Secure Hardware Crypto Coprocessor.

k. RSA /ECC, 3DES (With 2 unique

keys) /3KTDES, AES (AES can be in

software or hardware. Hardware

preferred).

l. Common Criteria (EAL) should be

EAL5+(hardware).

m. Memory secure encryption for RAM,

ROM and EEPROM.

a. Compliant to ISO/IEC 7816 Standard.

b. Compliant to ISO/IEC 14443, Type

A, T=CL for Rupay DI.

c. 13.56 MHz +-7 kHz operating

frequency for Rupay DI.

d. Chip security standards compliant.

e. Physical Card ID1 Format

f. PVC

g. Microprocessor based IC Card

Minimum 8 KB memory available for

application loading.

h. Minimum 8 bit CPU.

i. RAM Minimum 512B.

j. Secure Hardware Crypto Coprocessor.

x. RSA, 3DES (With 2 unique keys)

/3KTDES and AES (AES can be in

software or hardware. Hardware

preferred).

k. Common Criteria (EAL) EAL4+/or

ITSEC 6 certified.

l. Counter Measures against side channel

attacks (SPA & DPA).


n. Counter Measures against side channel

attacks (SPA & DPA).

o. Write Endurance should be 300000

cycles.

p. Data Retention period should be greater

than 10 years.

q. Unique ID for each chip.

r. OS should be hard masked on ROM.

s. OS should be Java 2.2.x or higher.

t. Global Platform 2.1.x or higher

version.

u. EMV Authentications Methods

Supported –DDA.

v. Support for EMV financial applications

using Chip and PIN :

VISA - VISA VSDC2.8.x or higher.

MasterCard - M/Chip4 or higher.

w. Magnetic Stripe: HICO 2750 Orested.

ISO standards for Encoding, location of

Track 1, 2, 3.

m. Write Endurance should be 100000

cycles.

n. Data Retention period should be

minimum of 10 years.

o. Unique ID for each chip.

p. Offline Data Authentications Methods

Supported –DDA.

q. Support for EMV financial

applications using Chip and PIN:

RuPay DI – qSparc –

(MULTOS/Java)Magnetic Stripe:

HICO 2750 Orested. ISO standards for

Encoding, location of Track 1, 2, 3.

xii. The technical specifications of the MagStripe Cards are :

1. Physical Card ID1 Format.

2. PVC

3. Magnetic Stripe - HICO 2750 Orested; ISO standards for Encoding, location of

Track 1, 2, 3.

xiii. The technical specifications of the non-Magstripe cards are :

1. Physical Card ID1 Format.

2. PVC

xiv. Period of the contract will be for three years.

xv. In the case of Prepaid Cards/Welcome kit (insta cards/unpersonalized) such as Gift

Cards, Cash Cards, World Currency Cards and Global Currency Cards, PIN Mailers

and Internet Banking PIN Mailers will have to be inserted into the envelopes in

addition to cards and collateral and properly sealed by the Service Provider at no

additional cost therein.

xvi. Third line indenting/embossing facility should be available with vendor. This activity

should be done without any additional cost.


xvii. The EMV/Contact Less Card with MagStripe & Image/Photo Card, Magstripe plastic

and non-Magstripe cards to be procured/manufactured as per

VISA/MasterCard/RuPay Certification standards and as per Bank's approved artwork

and the same to be personalized, stuffed and properly sealed. The cards and

collateral/mailers have to be inserted into the envelopes. The envelopes have to be

properly sealed. The sealed envelopes have to be dispatched on daily basis through

courier agencies/Speed Post to customer’s mailing address(domestic or overseas)

and/or branches located pan India or overseas locations or LOD as per instructions

provided and as per stipulated delivery deadlines. In the case of non-Magstripe cards

and Prepaid Cards/Welcome kit (insta cards/unpersonalized), the cards have to be

personalized and dispatched to LOD/branches. Cost of printing of Receipt of Delivery

for the Debit Cards and insertion of the same while packing the Debit Cards as a part

of the dispatch process will have to be borne by the Service Provider. Cost of dispatch

to overseas locations will be paid by the Bank for the actual cost.

xviii. The Service Provider will coordinate for viewing/tracking consignments dispatched

and will also have to coordinate for resolving queries from branches/Bank.

xix. To collect art work/CDs from office of the IDBI Bank (time to be decided by IDBI

Bank).

xx. Providing daily MIS of the stock of Cards & Collaterals in Soft copy in addition to

the daily Challans. Hard copy of the stock of Cards & Collaterals on monthly basis.

xxi. The Service Provider will permit for Stock Audit to be conducted by Bank officials

on a monthly basis.

xxii. The Service Provider will have to maintain minimum 3 months of blank plastic and

collaterals/stationery to be stored at their site.

xxiii. The services to be provided in terms of this RFP cover all existing offices/Branches

of the Bank located across India geographies as well as upcoming branches also.

xxiv. The Service Provider will have to provide the below mentioned MIS in soft copy :

1. Stock position of Blank Card plastic and collaterals/stationery on a weekly

basis.

2. The connection file containing details of dispatch as per Bank’s requirement

alongwith with airway bill numbers has to be provided to the Bank by EOD

of the next working day.

3. The Service Provider will have to provide data on delivery TAT for each

Debit Card/Pin mailer consignment dispatched, on a monthly basis so as to

compute the penalties applicable(please refer to Terms & Conditions-point

xv).

4. Any other MIS, which Bank may require time to time to furnish to the Top

Management or to Govt/Statutory agencies.


SECTION 2

INVITATION FOR BIDS

1. Invitation for Bids

This “Invitation for Bids” / “RFP” is for Supply, Printing and Personalization of

EMV/CONTACT LESS CARD with MagStripe & Image/Photo and Magstripe Cards.

Sealed Bids prepared in accordance with this RFP should be submitted on or before 15:00

Hrs on February 28, 2018(Technical & Financial) to





Tel. No. : 022- 66700529/505



2. Due Diligence

The Bidder is expected to examine all instructions, forms, terms and specifications in this

RFP. Bid shall be deemed to have been made by the Bidder after careful study and

examination of this RFP with full understanding of its implications. Each Bidder should,

at its own costs without any right to claim reimbursement, conduct its own investigations,

analysis and should check the accuracy, reliability and completeness of the information in

this RFP and wherever felt necessary obtain independent advice. The Bid should be

precise, complete and in the prescribed format, as per the requirement of this RFP.

Failure to furnish all information required by this RFP or non-submission of a Bid in

accordance with this RFP in each and every respect will be at the Bidder’s risk and may

result in rejection of the Bid for which IDBI Bank shall not be held liable or responsible.

Any decision taken by IDBI Bank as to completeness of the Bid or rejection of any / all

Bid(s) shall be final, conclusive and binding upon the Bidder(s) and shall not be question

/ challenged by the Bidder(s).

3. Cost of Bid

The Bidder shall bear all costs associated with or incidental to the preparation and

submission of its Bid and IDBI Bank shall in no case be held responsible or liable for

such costs, regardless of the conduct or outcome of the bid process including but not

limited to cancellation / abandonment / annulment of the bidding process.


4. Cost of RFP / Bid document *

The RFP may be downloaded from the Bank’s official website www.idbi.com. The cost

of the RFP is Rs.10000/- (Rupees Ten Thousand Only) and the Bidder is required to

submit the same in the form of Demand Draft / Pay Order in favour of IDBI Bank

Limited, payable at Mumbai at the time of submission of the Technical Bid, failing which

the Bid of the concerned Bidder will be summarily rejected.

The cost of this RFP is non-refundable. For avoidance of doubts it is clarified that the

amount so paid towards the cost of RFP is not earnest money / security deposit and shall

not be adjusted against any amounts paid/ payable by the Bidder.

For Micro, Small & Medium Enterprises (MSME)/SSI units registered with NSIC/Udyog

Aadhar Memorandum as per Government notifications, cost of bid document and Earnest

Money Deposit is waived. Relevant document, Entrepreneurs Memorandum (EM Part-II)

/ NSIC certificate / Udyog Aadhar Memorandum (UAM) may be submitted.

5. Clarification of Bid Documents

A prospective Bidder requiring any clarification in relation to this RFP may in writing or

by way of an e-mail

IDBI Bank may respond to such clarifications by E-mail which it receives not later than

15:00 hours on February 12, 2018. IDBI Bank shall not be responsible or liable for any

delay in above communication caused due to any reason whatsoever.

IDBI Bank may hold a pre-bid meeting on any request or queries for clarification of this

RFP, from the prospective Bidders, which it receives not later than 15:00 hours on

February 12, 2018. The pre-bid queries should be submitted in the format provided

in Annexure 19.

6. Amendment of Bid Document/RFP Document

IDBI Bank reserves the sole right to amend / modify the RFP Document and/or to

include any addendum/corrigendum to this RFP. The Bidders shall not claim as a

right for requiring IDBI Bank to do the aforesaid.

At any time before the deadline for submission of Bids, IDBI Bank may, for any reason

whatsoever, whether at its own initiative or in response to a clarification requested by

prospective Bidders, modify this RFP and all such modifications shall be binding on

them.

The amendments/addendum/corrigendum made to this RFP shall be hosted on the

Bank’s website only and all such amendments shall be binding on all prospective

Bidders.


If required, in order to allow prospective Bidders reasonable time, in which, to take the

amendment/addendum into account in preparing their Bids, IDBI Bank at its sole

discretion reserves the right (but shall not be bound) to extend the deadline for the

submission of Bids. However, no request from the Bidder, shall be binding on IDBI

Bank for the same. The decision of IDBI Bank shall be final, conclusive and binding on

all the Bidder(s) and shall not be questioned / challenged by the Bidder(s).


SECTION 3

INSTRUCTIONS TO BIDDERS (ITB)

Preparation of Bids

1. Language of Bid

The Bid prepared by Bidder, as well as all correspondence and documents relating to the

Bid exchanged by the Bidder and IDBI Bank, shall be in English only.

CLARIFICATIONS ON BID DOCUMENT/RFP

Before bidding, the Bidder(s) are requested to carefully examine this RFP and the terms

and conditions specified herein, and if there appears to be any ambiguity, contradictions,

gap(s) and/or discrepancy between any of the terms and conditions contained herein,

they should forthwith refer the matter in writing to IDBI Bank for necessary

clarifications within the specified time. No telephonic queries shall be entertained.

IDBI Bank may furnish necessary clarifications either in writing or by e-mail. It shall be

the responsibility of the Bidder(s) to verify and satisfy themselves before participating in

bidding process. IDBI Bank's decision in this regard shall be final, conclusive and

binding on all the Bidder(s) and shall not be questioned / challenged by the Bidder(s).

A Bidder requiring any clarification in relation to this RFP may in writing or by way of

an e-mail contact the following personnel:

Name of the officer Contact Particulars

Shri Prashant Rao, AGM /

Ms Sunita Parab, DGM

Email: [email protected] / [email protected]

IDBI Bank may hold a pre-bid meeting on any request or queries for clarification of this

RFP, from the prospective Bidders, which it receives not later than 15:00 hours on

February 12, 2018. The pre-bid queries should be submitted in the format provided

in Annexure 19.

IDBI Bank reserves the sole right to amend / modify the RFP Document and/or to

include any addendum/corrigendum to this RFP. The Bidders shall not claim as a right

for requiring IDBI Bank to do the aforesaid. The amendments/addendum/corrigendum

made to this RFP shall be hosted on the Bank’s website only and all such amendments

shall be binding on all prospective Bidders.


2. Documents constituting the Bid

The Bids not conforming to the requirements shall be summarily rejected and no further

request on the same shall be entertained. IDBI Bank’s decision in this regard shall be

final, conclusive and binding on all the Bidder(s) and shall not be questioned / challenged

by the Bidder(s).

The Bid prepared by the Bidder shall comprise the following components:

a) Technical Bid

i. Refer Annexure 1 for the Technical Bid contents and formats.

ii. Please note that no price schedule should be indicated in the Technical Bid

and shall only be quoted in the Financial Bid.

b) Financial Bid

i. Refer Annexure 10 for the Financial Bid contents and formats.

ii. Financial Bids will only contain the cost of Services to be provided. The cost

to be provided as per format given in Annexure 10.

iii. Bidders shall quote price in clear terms. Break up should be given exactly in

the Format as described in Annexure 10.

iv. The bidders must provide the break-up of the cost of each component of the

services offered such as Blank Plastic, Personalization Cost, Packing &

Dispatch of Debit Cards & PINs, cost of Outer envelope, Inner envelope, Card

Mailer, Terms and Conditions booklet and Debit Card Usage Guide must

mandatorily be submitted in the Financial Bid. Failure to do so may result in

rejection of the bid.

v. Bidders cannot quote for the Service(s) in part.

vi. The final quoted price would be exclusive of all applicable taxes, duties and

octroi. The aggregated prices should be quoted in words also. In case of

discrepancies between prices written in words and prices written in figures,

the prices written in words shall be considered to be correct.

vii. The Financial Bids should strictly conform to the formats to enable evaluation

of Bids and special care may be taken that the Bids having any hidden costs or

conditional costs will be liable for straight rejection.

viii. The price components furnished by the Bidders will be solely for the purpose

of facilitating the comparison of bids by IDBI Bank and will not in any way

limit IDBI Bank’s right to negotiate the contract on any of the terms offered.

ix. Online Reverse Auction: At the discretion of IDBI Bank, the bidders will

be advised to take part in the Online Reverse Auction (ORA) to arrive at

L1 rate vendor. The Bidders must have digital certificate to participate

in the ORA. The ORA is being held to determine the lowest rates from

the bidder. The bidders who technically qualify will be allowed to

participate in the Online Reverse Auction(ORA). The ORA will entail

the technically qualified bidders indicating their rates online with


reference to the base rate fixed by the Bank. As per the procedure, the

vendor will need to give their quotes in a descending manner. The

vendor who has quoted lowest till the end of the time limit fixed for the

ORA will be declared L1 and the vendor with the second/next highest

quote (above the L1) will be declared L2. The process will be conducted

by a professional body. The date and time for the ORA process will be

communicated to all the bidders who have technically qualified. At the

discretion of IDBI Bank, training will also be provided for the bidders

who are new to the process. The bidding will be composite for Cost of

Issuing Magnetic stripe based Debit cards and Cost of issuing

EMV/CONTACT LESS CARD with Cards with MagStripe &

Image/Photo as per Annexure 10; Price Schedule Format, however, the

Bank will provide the base rates for each of the services. The final L1

rate would be calculated as per Annexure 10; Price Schedule Format,

Point no. 2 but the bidder will have to indicate the rates for each cost as

mentioned above separately. Under no circumstances the individual rate

can exceed the base rate decided at the time of ORA. The actual price

will be decided through e-procurement ORA process.

x. After Online Reverse Auction is over and L1 Service Provider is selected, the

selected Service Provider shall quote ORA L1 price in clear terms and will

provide revised break up of the ORA L1 price in the Format as described in

Annexure 10.

xi. Final prices decided between the Successful Bidder and IDBI Bank shall

remain fixed during the entire Contract period and no increase of rates will

be allowed under any circumstances. However, in case of reduction of prices

due to technological obsolescence/change of product model or such other

similar reasons, the Bidder shall pass on the price benefit to IDBI Bank.

Nevertheless, it shall always be the duty of the Bidder to use the best and

latest technology while performing the Services under the Contract. Open-

ended Bids shall be not be entertained and the same is liable to be rejected.

3. Bid Currencies

Prices shall be quoted in Indian National Rupee [INR] only.

4. Bid Security (EMD)

a) Amount of Bid Security (EMD)

The Bidder(s) shall furnish, as part of its Bid, a bid security (EMD) in the form of

Demand Draft / Bankers’ Cheque/ Pay Order from any scheduled commercial bank,


drawn in favour of “IDBI Bank Limited” for an amount of Rs.10,00,000 (Rupees Ten

lakhs only) payable at Mumbai, and must accompany Technical Bid.

For Micro, Small & Medium Enterprises(MSME)/SSI units registered with

NSIC/Udyog Aadhar Memorandum as per Government notifications, Bid

Security/Earnest Money Deposit(EMD) is waived. Relevant document, Entrepreneurs

Memorandum (EM Part-II) / NSIC certificate / Udyog Aadhar Memorandum (UAM)

may be submitted.

b) Currency of Bid Security (EMD)

The bid security shall be furnished in Indian National Rupee [INR] only.


c) Requirement of Bid Security (EMD)

The bid security is required to protect IDBI Bank against the risk of Bidder’s conduct,

which would warrant the security’s forfeiture, pursuant to ITB Clause 4(g) hereunder. It

is clarified that the bid security will not bear any interest whatsoever.

d) Rejection of Bid

Any Bid not secured by EMD as mentioned above, shall be summarily rejected

forthwith by IDBI Bank, without any further correspondence.

e) Discharge of Bid Security of unsuccessful Bidder

Unsuccessful Bidder’s EMD amount will be discharged / returned to the Unsuccessful

Bidder through NEFT/RTGS or any other mode as may be decided by IDBI Bank as

promptly as possible, but not later than 30 (thirty) days after the expiry of the Bid

Validity Period prescribed by IDBI Bank. It is clarified that no interest shall be payable

by IDBI Bank on the EMD amount.

f) Discharge of EMD of Successful Bidder

The Successful Bidder’s Bid Security amount will be discharged / returned to the

Successful Bidder, upon the Successful Bidder signing the Contract and furnishing of

the performance security and other guarantee(s)/security in the form and manner

satisfactory to IDBI Bank, within the stipulated time. It is clarified that no interest shall

be payable by IDBI Bank on the EMD amount.

g) Forfeiture of Bid Security

The EMD can be forfeited, if:

i. a Bidder withdraws his Bid during the Bid validity period; or

ii. a Bidder makes any statement or encloses any form, which turns out to be false,

incorrect and/or misleading at any time prior to or after signing of contract and/or

conceals or suppresses material information; or

iii. the Successful Bidder evades / avoids / refuses / delays / fails to sign and execute

any document including the Contract or furnish performance security and/or other

guarantee(s)/security in the form and manner to the satisfaction of IDBI Bank, as

mentioned in the Bid Documents.


Notwithstanding anything contained in the RFP Documents, any decision in this regard

by IDBI Bank shall be final, conclusive and binding on the Bidders and shall not be

questioned / challenged by the Bidders.

5. Period of Validity of Bids

a) Validity Period

Bids shall remain valid for 90 (Ninety) days, after the date of Bid opening prescribed by

IDBI Bank (Bid Validity Period). IDBI Bank holds the rights to reject a Bid valid for a

period shorter than the Bid Validity Period as non-responsive, without any

correspondence. Any decision taken by IDBI Bank in this regard shall be final,

conclusive and binding on the Bidders and shall not be questioned / challenged by the

Bidders.

b) Extension of Bid Validity Period

In exceptional circumstances, IDBI Bank may solicit the Bidder’s consent to an

extension of the Bid Validity Period. The request and the response thereto, shall be made

in writing. Extension of Bid Validity Period by the Bidder should be unconditional and

irrevocable. The Bid Security provided shall also be suitably extended by the Bidder. A

Bidder may refuse the request without being liable for forfeiture of its EMD. A Bidder

granting the request will not be permitted to modify its Bid.

6. Bid Submission

a. The Bidders shall submit one copy of Technical Bid and separate copy of Financial

Bid in separate sealed envelopes, clearly marking the envelope as "Technical Bid”

and "Financial Bid” on or before the time prescribed for such submission.

b. The envelopes carrying Technical Bid (envelope A) and Financial Bid (envelope B)

should then be put in a single outer cover sealed (envelope C). The cover should read

“Technical & Financial Bids for EMV/CONTACT LESS CARD Chip Card,

MagStripe & Image/Photo Card and non-Magstripe card Personalization” and a

statement “Do not open before 15:00 hours on February 28, 2018”.

c. Documents related to the financial bid should be submitted in a sealed envelope

(Envelope – B) duly super scribed "Financial Bid". Envelope-B should contain

rate(s) duly signed by the authorized person in the format provided in Annexure 10

and should not contradict the Technical Bid in any manner. Any alteration in rates

should also be authenticated under full signatures by the same authorized person.

d. Bid envelope shall also indicate the name and address of the Bidder to enable the Bid

to be returned unopened in case it is declared "late".


e. Any Bid/Tenders received by the Bank after the deadline for submission of

Bid/tenders prescribed by the Bank will be summarily rejected and returned unopened

to the Bidder. Any decision in this regard by IDBI Bank shall be final, conclusive and

binding on the Bidder.

f. No indications pertaining to price or financial or commercial terms are made on the

envelopes.

g. The copies of the Bid shall be type written and shall be signed by a person or persons

duly authorized by the Bidder to bind the Contract on the Bidder. The letter of

authorization/ board resolution (in original/ certified true copy) shall accompany the

Bid. The person or persons signing the Bid shall put his/her initial on all the pages of

the Bid.

h. Any interlineations, erasures or overwriting shall be valid, only if the person or

persons signing the Bid have duly authenticated the same with signature.

i. Any deficiency in documentation may result in the outright rejection of the Bid and

the IDBI Bank shall not be liable for the same in any manner whatsoever. Any

decision in this regard by IDBI Bank shall be final, conclusive and binding on the

Bidders and shall not be questioned / challenged by the Bidders.

j. IDBI Bank may, at its own discretion, extend the period for submission of Bids

by amending this RFP, in which case all rights and obligations of IDBI Bank and

Bidders shall stand extended. However, no request for extension of time from the

Bidders shall be binding upon IDBI Bank.

k. Bids submitted by the consortium of companies:

Bids received from a consortium of bidders will be summarily rejected. Bidding in

consortium is not allowed for this procurement.

l. Mailing Address for Bids:

Bid shall be addressed to the IDBI Bank at the following address





Tel. No. : 022- 66700529/505




7. Rejection of Bid

The Bid has to be submitted in the form of printed document only. The Bids submitted by

telex, fax or email shall not be entertained.

Any condition put forth by the Bidders, non-conforming the Bid requirements shall not

be entertained at all and such Bid shall be rejected forthwith. The decision of IDBI Bank

in this behalf shall be final, conclusive and binding and shall not be questioned /

challenged by the Bidders.

8. Deadline for Submission of Bids

Last date for Submission of Bids is February 28, 2018 and the same must reach

IDBI Bank, at the address specified herein below, not later than 15:00 Hrs on

February 28, 2018. In the event of the specified date for the submission of Bids being

declared a holiday for IDBI Bank, the Bids may be submitted up to the appointed time on

the next working day.

Address:





Tel. No. : 022- 66700529/505



9. Extension for Last date for Submission of Bids

IDBI Bank may, at its own discretion, extend the period for submission of Bids by

amending this RFP, in which case all rights and obligations of IDBI Bank and Bidders

shall stand extended. However, no request for extension of time from the Bidders shall

be binding upon IDBI Bank.

10. Late Bids

Any Bid received by IDBI Bank after the deadline for submission of Bids prescribed by

IDBI Bank, shall be summarily rejected and returned unopened to the Bidder. IDBI

Bank shall not be responsible for any postal delay or non-receipt / non-delivery of the

documents. No further correspondence on this subject shall be entertained.


11. Modification and Withdrawal of Bids

a) Written Notice

The Bidder may modify or withdraw its Bid after the submission of the Bid, provided

that IDBI Bank receives written notice of the modification or withdrawal, before the

expiry of deadline prescribed for submission of Bids.

b) Signing and Marking of Notice

The Bidder’s modification or withdrawal notice shall be prepared, sealed, marked and

delivered in accordance with the procedure set-out for submission of Bids and shall be

placed in an envelope marked as “MODIFICATION” or “WITHDRAWAL” as

appropriate. A duly signed withdrawal notice may also be sent by fax or post, so as to

reach the designated office, before the expiry of deadline for submission of Bids.

c) Last Date for Notice

No Bid may be modified subsequent to the deadline for submission of Bids. No Bid

may be withdrawn in the interval between the deadline for submission of Bids and the

expiry of Bid Validity Period. Withdrawal of a Bid during this interval may result in the

Bidder’s forfeiture of its EMD.

12. Opening of Technical Bids

a) Opening of Bids

IDBI Bank will open all Technical Bids, in the presence of Bidders’ authorized

representatives, who choose to attend the Technical Bid opening at 15:00 hours on

February 28, 2018. Bidder's authorized representatives, who are present shall sign a

attendance sheet/register evidencing their attendance. In the event of the specified date

of Bid opening being declared a holiday for IDBI Bank, the Bids shall be opened at the

appointed time and location on the next working day or any other day, if so declared by

IDBI Bank and informed by e-mail or fax or letter or hosted in the website of IDBI

Bank.

b) Announcement of Bids

The Bidder’s names, Bid modifications or withdrawals and the presence or absence of

requisite EMD and such other details as IDBI Bank at its sole discretion may consider

appropriate, will be announced at the opening.


c) Bids Not Considered For Evaluation

Bids that are rejected during the Bid opening process shall not be considered for further

evaluation, irrespective of the circumstances.

13. Opening of Financial Bids

a) Opening of Bids

Financial Bids of technically qualified Bidders only, as decided by IDBI Bank, will be

opened. Financial Bids of technically disqualified Bidders shall not be opened and

returned to the Bidders. The Financial Bids will be opened by IDBI Bank and will be

kept in its records.

b) Announcement of Bids

Bidders authorized representatives will be invited at time of opening of Financial Bids.

Further, the details of Financial Bids submitted by the Bidder(s) will be announced by

IDBI Bank.

14. Clarification of Bids

During evaluation of Bids, IDBI Bank may, at its discretion, ask the Bidder for a

clarification of its Bid. The request for clarification and the response shall be in writing.

If the response to the clarification is not received within the prescribed period as may be

prescribed by IDBI Bank in this regard, IDBI Bank reserves the right to make its own

reasonable assumptions at the total risk and cost of the Bidder.


15. Eligibility Criteria/Pre Qualification Criteria

i. The Service Provider/ Bidder should be a company registered under Indian laws

having existence for minimum five financial years in India with good track record,

positive Net Worth, turnover above Rs. 10 crores for last 3 Financial Years, should

have made profits in the last 3 financial years and experience in EMV/CONTACT

LESS CARD with Chip Card Personalization and MagStripe & Image/Photo/non-

Magstripe Card Personalization business with capability to handle large volumes.

ii. The bidder should be in the business of personalization of Debit Cards with

magnetic stripe as per the specification of VISA, MasterCard & RuPay in India for

at least immediate four financial years(2014-15,2015-16,2016-17,2017-18) as on

date of tender. All copies of the certificates (current and past for both

EMV/Contactless card personalization) issued by VISA, MasterCard and RuPay for

the specific personalization unit should be enclosed to the technical bid.

iii. The bidder must have personalized at least 50 lakh EMV Debit Cards per annum for

Indian Public Sector/Private Sector/Foreign Banks as per the standards specified by

VISA, MasterCard & RuPay during each of last three years from date of bid

submission. Work order and certificate from order placing organization to be

enclosed to the technical bid. The bidder must have mandatorily managed

personalization activity for at least 2 banks out of which one bank should be an

Indian Public Sector Bank.

iv. The Personalization unit carrying out Personalization of EMV/CONTACT LESS

CARD and MagStripe & Image/Photo /non-Magstripe cards and work and facilities

for dispatch of the sealed envelopes through courier agencies/Speed Post to

customer’s mailing address(domestic or overseas) and/or branches located pan India

or overseas locations or LOD as per instructions provided and as per stipulated

delivery deadlines should be located in India.

v. As of now, our Bank requires non-photo personalized Debit Cards. However, going

forward, our Bank may require personalized image/photo Debit Cards or any other

personalized feature for some/all variants. The bidder should ensure necessary

infrastructure for printing photo/image Debit Cards with high volume output.

vi. Must have Business Continuity Plan (BCP) within India and should submit

certificates for the same.

vii. Must have internal control and audit measures in place and should submit

certificates for the same.

viii. The bidder having the history of Blacklisting/De-

empanelment/Debarring/Removal from Empanelment due to serious violation

of terms and condition of tender/Pending litigation due to serious violation of

terms and condition of tender by any Bank, Government/Semi

Government/Public Sector Unit/autonomous bodies under Government of


India/any other foreign Government during the last five financial years in

India or abroad will not be eligible to participate in this tender. Self

declaration should be submitted with the bid. The Bank will have the right to

cancel the bid of such bidder during the evaluation and execution of the

project even after the successful allocation of the work.

ix. The Service Provider, who had provided services to IDBI Bank earlier, but was

discontinued/removed from list of eligible Service Provider due to unsatisfactory

performance or non-adherence to service conditions, will not be eligible to submit

offer under this RFP.

x. The track record of the Service Provider should be clean and it should not have any

involvement in frauds. Bids without declaration on letterhead to this effect are liable

for rejection.

xi. The Service Provider should have adequate IT support, systems and procedures in

place for loading the data provided by the Bank and convert this data into a format

capable for embossing on the cards/providing to the Bank in CD or through any

other secured media as per Bank's requirement.

xii. The Bidder should have trained /experienced personnel and manpower to carry out

this activity.

xiii. Bidder should comply with all applicable Union, State and local laws, ordinance,

regulations in performing its obligations including the procurement of licenses,

permissions, certificates, etc. payment of taxes, if required. Bidder has to submit

self-certification on its letterhead.

xiv.

The Bidder must comply with all above-mentioned criteria. Non-compliance of any

of the criteria will entail rejection of the Bid summarily. Photocopies of relevant

documents/certificates should be submitted as proof in support of the claims made.

IDBI Bank reserves the right to verify/evaluate the claims made by the Bidder

independently. Any decision of IDBI Bank in this regard shall be final, conclusive

and binding upon the Bidder.

Note: All documentary evidences/certificates confirming compliance criteria should be part

of Technical bid

BIDDER QUALIFICATION

All certificates and documents (including any clarifications sought and any

subsequent correspondences) received hereby, shall be furnished and signed by the

Authorized Representative and the Principal Officer of the Bidder.

It is further clarified that the individual signing the Bid or other documents in

connection with the Bid must certify whether he/she signs as Constituted Attorney of

the firm / company.


The Bid/tender document shall be signed with the exact name of the Bidder

Firm/Company. The Bid shall be duly signed and sealed by an authorised signatory of

the Bidder. Each bid shall be signed by a duly authorized signatory.

The Bidder shall clearly indicate their legal constitution and the person

signing the Bid shall state his capacity and also source of his ability to bind the

bidder.

The power or authorization, or any other document consisting of adequate

proof of the ability of the signatory to bind the Bidder shall be annexed to the Bid.

Bank may summarily reject any Bid not supported by adequate proof of the

signatory’s authority.

16. Process To Evaluate Financial Bids

i. The opening of the financial bids shall be done for those who have qualified during

the evaluation of technical bids.

ii. Conditional tenders, which stipulate conditions, contrary to the conditions given in

the tender document shall be rejected forthwith.

iii. The Service Provider having the lowest quote (FINAL price per Card) will be

considered as the L1 bidder.

iv. IDBI Bank does not bind itself to accept the lowest bid or any bid and reserves its

right to accept any bid wholly or in part or reject "L1" or all the quotations without

assigning any reason whatsoever. IDBI Bank also reserves the right to re-issue the

tender without the Service Providers having the right to object to the re-issue.

17. Quality Standards

The Service Provider must abide by the quality standards and specifications prescribed by

VISA, MasterCard and RuPay for Procurement/Manufacturing, EMV and Magstripe data

creation and Personalization of EMV/CONTACT LESS CARD with MagStripe, MagStripe

& Image/Photo cards and non-Magstripe cards and any other quality standard and

specifications stipulated by RBI/any other regulator or the Government from time to time.

Procurement/printing of collaterals/stationery and Variable printing of mailers and other

collaterals should be strictly in accordance with specifications provided by IDBI Bank from

time to time.

18. Documents to be submitted

The Bidders should submit the following documents along with the covering letter as a part

of Technical Bid. Bids not fulfilling the eligibility criteria and not accompanied with the

documents listed below, shall be rejected in the first stage (technical evaluation) itself.


a) Bidder’s constitution documents like Articles of Association & Memorandum of

Association registration document etc. or any other related document specified by

the Bank.

b) Covering letter as mentioned in Annexure 2.

c) Undertaking letter as mentioned in Annexure 5.

d) Unconditional Acceptance of Terms & Conditions of the RFP as mentioned in

Annexure 11.

e) INFORMATION SECURITY CERTIFICATE as mentioned in Annexure 20.

f) Original copy of Bid duly signed with its stamp.

g) One copy of this tender document and corrigendum with seal & signature of the

authorized person on each page.

h) All the Bids must be accompanied by EMD and pay-order/demand draft towards

cost of this tender document.

i) Last 3 years Audited balance sheets (duly certified / authenticated) as a supporting

document. The proposals submitted by the prospective Bidders shall be

summarily rejected, if it does not comply with the turnover condition mentioned

in the technical eligibility criteria.

j) In case the activities mentioned in the Scope of Work are sub-contracted, copies

of agreements between the Bidder and it’s service provider should be submitted.

k) Bidder should submit certificate of incorporation and a self declaration stating

that no vigilance/court cases are pending against it or no inquiry or investigation

pending against it from any statutory regulatory and / or investigation agency and

that they are not in the negative list of any bank/government organization. The

self declaration should be on a company letter head and duly signed by authorized

signatory.

l) Addresses of support offices PAN India if any.

m) Documents proving the clientele of the Bidder

n) Details of technical staff and R&D facilities available in India and abroad for

performance/ delivery of Services.

o) Letter from the Bidder permitting and authorising IDBI Bank and its officials to

visit and inspect its premises before opening of the Financial Bids.

p) Certifications details like ISO if any.

q) Supporting document/copies in support of Bidder’s eligibility as per pre-

qualification criteria;

r) Details of the Bidder and Bank details as per Annexure 12;

s) Self-declaration stating that the Bidder has not been blacklisted by Govt./Govt.

Agency/Bank(s)/Financial Institutions in India or overseas in the last three years

duly signed by its authorized signatory. The declaration should be part of Offer

letter. The offer letter should be printed on the letter head of the Bidder.

t) Copy of all permissions, consents, approvals and license from all authorities,


both regulatory/statutory and non-regulatory, for executing the Service(s).

u) A copy of VISA, MASTERCARD and RUPAY Certification for the

Personalization Bureau/s carrying out the EMV/CONTACT LESS CARD with

Chip Card and MagStripe & Image/Photo Card personalization work.

v) Details of Bidders Internet Website, Cell phone, telephone numbers and email id

of concerned officials.

w) Any other document/information prescribed in the RFP to be submitted as part of

the Bid,

IDBI Bank will examine the Bids to determine whether they are complete in all respects,

whether they meet all the terms & conditions and technical specifications and whether

any computational errors have been made, whether required sureties have been furnished,

whether the documents have been properly signed, and whether the Bids are generally in

order.

A Bid determined as non responsive will be rejected forthwith by IDBI Bank and may

not subsequently be made responsive by the Bidder by correction of the non-conformity.

Any decision in this regard by IDBI Bank shall be final, conclusive and binding on the

Bidder and shall not be questioned / challenged by the Bidder.

IDBI Bank may temporarily or otherwise waive any minor informality or infirmity or

non-conformity or irregularity in a Bid, which at the sole discretion of IDBI Bank, does

not constitute a material deviation.

19. Rectification of Errors

Decision as to any arithmetical error manifest or otherwise in response to RFP shall be

decided at the sole discretion of IDBI Bank and shall be binding on the Bidder. Any

decision of IDBI Bank in this regard shall be final, conclusive and binding on the Bidder

and shall not be questioned / challenged by the Bidder. Arithmetical errors will be

rectified on the following basis. If there is a discrepancy between the unit price and the

total price that is obtained by multiplying the unit price and quantity, the unit price shall

prevail and the total price shall be corrected. If the Bidder does not accept the correction

of the errors, the Bid will be rejected. Any decision in this regard by Bank shall be final,

conclusive and binding on the Bidder. If there is a discrepancy between words and

figures, the amount in words will prevail.

20. Rejection / Acceptance of Bid

IDBI Bank reserves the right to accept or reject in full any or all the Bids without

assigning any reason whatsoever and without thereby incurring any liability whatsoever

to the affected Bidders or any obligation to inform the affected Bidders of the grounds for


the IDBI Bank’s action. Any decision of IDBI Bank in this regard shall be final,

conclusive and binding on the Bidder and shall not be questioned / challenged by the

Bidder.

21. Cancellation of Bid

IDBI Bank reserves the right to re-issue /re-commence/cancel the entire Bid process in

case of any anomaly, irregularity or discrepancy or for any other reasons or otherwise

without thereby incurring any liability whatsoever to the affected Bidders or any

obligation to inform the affected Bidders of the grounds for the IDBI Bank’s action. IDBI

Bank shall not be bound to give any reasons or explain the rationale for its actions /

decisions to annul or abandon or cancel the bid process. IDBI Bank further reserves the

right to re-issue /re-commence the Bid or circulate new RFP altogether on the subject

matter or any activity or part thereof concerning thereto. Any decision of IDBI Bank in

this regard shall be final, conclusive and binding on the Bidder and shall not be

questioned / challenged by the Bidder.

22. Evaluation and comparison of Bids

a) A screening committee constituted by IDBI Bank for the purpose of selection of the

successful Bidder, would evaluate Technical Bids.

b) No intimation would be sent to the unsuccessful Bidders.

c) The evaluation of the financial proposals shall be based on the lowest rate quoted.

d) IDBI Bank's decision in respect to evaluation methodology and short-listing Bidders will

be final and no claims whatsoever in this respect will be entertained.

e) IDBI Bank is not bound to accept the lowest or any Bid and has the right to reject any

Bid without assigning any reason whatsoever.

f) IDBI Bank also reserves the right to re-issue/re-commence the Bid process. Any decision

in this regard by IDBI Bank shall be final, conclusive and binding on the Bidders and

shall not be questioned / challenged by the Bidder.

g) Bid evaluation process may be modified by IDBI Bank at any point of time without being

liable to inform the Bidders about the same.

23. Contacting IDBI Bank

a) Contact by Writing

No Bidder shall contact IDBI Bank on any matter relating to its Bid from the time of the

Bid opening to the time the Contract is awarded. If the Bidder wishes to bring additional

information to the notice of IDBI Bank, it should be done in writing.

b) Rejection of Bid


Any effort by a Bidder to influence IDBI Bank in its decisions on Bid evaluation, Bid

comparison or Contract award may result in rejection of its Bid and forfeiture of its

EMD.

24. IDBI Bank’s right to accept any Bid and to reject any Bid or all Bids

IDBI Bank shall however not bind itself to accept the lowest/best Bid or any Bid and

reserves the right to accept any Bid. IDBI Bank reserves the right to annul the Bid

process and reject all Bids at any time before the award of Contract at its sole discretion,

without thereby incurring any liability to the affected Bidder or Bidders. Any decision in

this regard by IDBI Bank shall be final, conclusive and binding on the Bidders and shall

not be questioned / challenged by the Bidder.


25. Notification of acceptance of Bid

a) Notification to Bidder

Before the expiry of the Bid Validity Period, IDBI Bank shall, notify the preferred

Bidder in writing by registered letter or by fax or by e-mail or by hand-delivery, that its

Bid has been accepted. However, IDBI Bank may negotiate certain terms with such

Bidder. The Bidder shall acknowledge in writing receipt of the notification of acceptance

and has to convey in writing his absolute, unconditional and unqualified acceptance

within 4(Four) days from the intimation from the Bank (hereinafter referred to as

“Acceptance”) and thereafter enter into Contract within 15 (Fifteen) days from the date

of Acceptance of notification of acceptance.

b) Signing of Contract

The notification of the acceptance shall be followed by signing of the Contract. The

Bidder should sign the Contract (Refer Annexure 6); the signing of Contract will amount

to award of Contract and Bidder will initiate the execution of the work (Services) as

specified in the Contract.

The signing of Contract shall be completed within 15 days of receipt of acceptance by

Bidder of the Acceptance of Bid.

c) Discharge of Bid Security (EMD)

Upon the aforesaid preferred Bidder signing the Contract, IDBI Bank shall promptly

request the Bidder to provide performance guarantee/performance security and other

documents as mentioned herein. EMD of such Bidder shall be discharged on signing of

the Contract and upon furnishing the performance security/performance guarantee to the

satisfaction of IDBI Bank. The EMD of any unsuccessful Bidder(s) shall be discharged /

returned as promptly as possible, but not later than 30 (thirty) days after the expiry of the

period of Bid Validity Period.

d) Performance Security/Performance Guarantee

i. Within 30 working days of the receipt of Acceptance, the Bidder shall furnish the

performance security or performance bank guarantee as per the format provided in

Annexure 7.

ii. The value of the performance bank guarantee will be Rs.1,50,00,000/-.


iii. The performance security / performance bank guarantee shall be denominated in

Indian National Rupees [INR] and shall be in the form of a bank guarantee issued by

an Indian scheduled commercial bank.

iv. The proceeds of the performance security shall be payable to IDBI Bank as

compensation for any loss or damage resulting from the Successful Bidder’s failure to

complete and/or perform its obligations under and in accordance with the Contract.

v. The performance bank guarantee should be valid for the period of contract + 90 days

beyond the period of contract.

vi. In case Performance Guarantee amount reduces from the initial deposit due to penal

deductions, etc., it shall be made up / replenished back to the initial amount deposited

within 10 days of such penal deductions, etc. being effected.

vii. Failure of the Successful Bidder to comply with the requirement of the performance

bank guarantee/performance security shall constitute sufficient grounds for the

annulment of the award and forfeiture of the EMD, in which event, IDBI Bank may

award the Contract to the next best evaluated Bidder or any other Bidder or may call

for new bids. Any decision in this regard by IDBI Bank shall be final, conclusive and

binding on the Bidder(s) and shall not be questioned / challenged by the Bidder.

viii. Expenses for the Contract

The incidental expenses of execution of Contract including but not limited to

payment of proper stamp duty shall be borne by the Successful Bidder.

ix. Failure to abide by the Contract

The conditions stipulated in the /Contract shall be strictly adhered to and any breach /

violation thereof shall entail termination of the Contract without prejudice to the

other rights of IDBI Bank including but not limited to the right to levy /impose and

recover penalties as specified in this RFP or Contract.

x. Annulment of Award

Failure of the Successful Bidder to comply with the requirement shall constitute

sufficient ground for the annulment of the award and forfeiture of the EMD, in which

event IDBI Bank may at its sole discretion, make the award to the next lowest

evaluated Bidder or any other Bidder or may call for new bids. Any decision in this


regard by IDBI Bank shall be final, conclusive and binding on the Bidder(s) and

shall not be questioned / challenged by the Bidder.


SECTION-4

TERMS & CONDITIONS

i. Conditional tenders will not be accepted and will be summarily rejected.

ii. All the cards as per data file sent are to be duly personalized as per the given scope,

stuffed with collaterals, properly sealed and dispatched on the next working day (Day

1) after supply of required data on previous day by IDBI Bank by 07:00PM(Day 0),

on a daily basis by the selected Service Provider. The connection file containing

details of dispatch as per Bank’s requirement alongwith airway bill numbers has to be

provided to the Bank by EOD of the next working day (Day 1). Non-compliance in

adhering to the production/personalization deadline as stipulated would attract

penalty @10% of quoted FINAL PRICE per delayed card for the day for delay of

every 1 day. The penalty would be maximum of 100% of quoted FINAL PRICE per

delayed card for the day.

iii. In the case of renewal cards, the data will be supplied by the Bank by the 3rd of every

month and the Service Provider will have to ensure that all renewal cards are to be

duly personalized as per the given scope, properly sealed and dispatched by the 10th

of every month. Non-compliance in adhering to the production/personalization

deadline as stipulated would attract penalty @10% of quoted FINAL PRICE per

delayed card for the day for delay of every 1 day. The penalty would be maximum of

100% of quoted FINAL PRICE per delayed card for the day. This penalty will not be

applicable if there is a delay in providing renewal cards data by the Bank to the extent

of the number of days delayed by the Bank.

iv. Bank intends to recard around 30 lakh debit cards before September 2018. In the

case of recarding activity, the Bank would be providing data for approximately 1 lac

cards on daily basis( T ). The Service Provider will have to ensure that all these cards

are duly personalized as per the given scope, properly sealed and dispatched on a T+4

basis. Non-compliance in adhering to the production/personalization deadline as

stipulated would attract penalty @10% of quoted FINAL PRICE per delayed card for

the day for delay of every 1 day. The penalty would be maximum of 100% of quoted

FINAL PRICE per delayed card for the day.

v. During the initial month/s, the Service Provider would need time to seek approvals

for blank plastic artwork, arrange for chip certification, arrange for the blank plastic

cards to be manufactured and also arrange for stationery/collaterals to be printed.

Hence, during this period, collateral/stationery as well as non-chip magstripe blank

card plastic available with the existing vendor will be utilized by the Service

Provider. The Service Provider would have to arrange for transportation of these

goods from the existing vendor’s location to bidder’s location. The details of stock

available with existing vendor would be provided to the Service Provider. The cost


for transportation of these goods would be borne by the Service Provider. The Service

Provider will not bill the Bank for this collateral/stationery. Hence it is mandatory

that the Service Provider submits the details of the components for which he is billing

the Bank in the format provided in Annexure 10 with the monthly bill.

vi. Test cards for each variant will have to be provided once contract is signed. This cost

will have to be borne by the Service Provider.

vii. Insertion/sticking/pasting of additional stationery in the envelopes such as

promotional vouchers, mailers, etc as an occasional requirement will have to be done

by the Service Provider within the rates quoted.

viii. Since current cards are not embossed and only indented, personalization of

EMV/Contact Less Card with MagStripe & Image/Photo, Magstripe cards and non-

Magstripe cards should have provision for embossing/indenting. Embossing should

not involve any additional cost. Third line indenting/embossing facility should be

available with vendor. This activity should be done without any additional cost.

ix. In the case of Prepaid Cards/Welcome kits(unpersonalized/insta cards) such as Gift

Cards, CashCards, World Currency Cards and Global Currency Cards, PIN Mailers

and Internet Banking PIN Mailers will have to be inserted into the envelopes in

addition to cards and collateral and properly sealed by the Service Provider at no

additional cost. The Service Provider will have to possess the capacity to deliver

5,000 Prepaid Cards in a single day in addition to daily volumes.

x. As of now, our Bank requires non-photo personalized Debit Cards. However, going

forward, our Bank may require personalized photo Debit Cards for some/all variants.

The bidder should possess necessary infrastructure for printing photo/image Debit

Cards with high volume output.

xi. The sealed envelopes have to be dispatched on daily basis through courier

agencies/Speed Post to customer’s mailing address(domestic or overseas) and/or

branches located pan India or overseas locations or LOD as per instructions provided.

Cost of dispatch to overseas locations will be paid by the Bank for the actual cost.

xii. In case of Non-Financial Magstripe cards and Prepaid cards, the cards have to be

personalized and dispatched to LOD/branches. Cost of printing of Receipt of Delivery

for the PIN mailers and insertion of the same while packing the PIN mailers as a part

of the dispatch process will have to be borne by the Service Provider.

xiii. The facilities for the above activities should be set up at the card personalization

vendor’s premises. The personalization bureau, it should be compulsorily certified for

all the three networks i.e. VISA, MasterCard and RuPay. In case this job is entrusted

to another agency for purpose of BCP or any other reason, prior written permission

has to be obtained from IDBI Bank. The agency/service provider to whom the job is

entrusted should be compulsorily certified for the respective networks i.e. VISA,

MasterCard and RuPay. The embossing file should be transmitted to the agency in a

secured / encrypted manner as decided by the Bank.


xiv. The artwork specifications of each blank card plastic variant wise will be provided. If

the artwork/design changes and though the Service Provider has sufficient stock, the

Service Provider will have to compulsorily procure/print fresh blank card plastic. For

this purpose, the Service Provider will maintain not more than 3 months of stock on

quarterly basis and will consult the Bank for change in artwork/design before

reordering/reprinting. If the above condition is adhered to, the Bank will reimburse

the cost of the existing stock which cannot be used and the Service Provider will have

to arrange for the destruction of the stock at their own premises.

xv. The dimensions and specifications of each collateral/stationery variant wise will be

provided. If the artwork/design changes and though the Service Provider has

sufficient stock, the Service Provider will have to compulsorily procure/print fresh

collaterals/stationery. For this purpose, the Service Provider will maintain not more

than 3 months of stock on quarterly basis and will consult the Bank for change in

artwork/design before reordering. If the above condition is adhered to, the Bank will

reimburse the cost of the existing stock which cannot be used and the Service

Provider will have to arrange for the destruction of the stock at their own premises.

xvi. Procurement/printing of PIN mailer stationery as per Bank’s specification,

procurement of original printer cartridge and arranging for stuffing of PIN mailers

into envelopes, sorting and packing the same branch-wise and arranging for the

secured delivery of the packed envelopes on daily basis through courier

agencies/Speed Post by way of direct dispatch to customer’s mailing

address(domestic or overseas) or branches located pan India or overseas locations or

as per Bank’s instructions. This activity will be performed using the Bank’s

infrastructure(PIN printer and HSM) and in the Bank’s premises. Blank PIN mailers

should be compatible with our PIN printer being used at present or an upgraded

version of PIN printer which the Bank may procure in the future and supplied as per

the requirement prescribed by the Bank. Cost of printing of Receipt of Delivery for

the PIN mailers and insertion of the same while packing the PIN mailers as a part of

the dispatch process will have to be borne by the Service Provider. Cost of dispatch to

overseas locations will be paid by the Bank for the actual cost.

xvii. The Service Provider will have to arrange for the dispatch of the Debit Cards and PIN

mailers by appointing couriers/India Post. The Service Provider has to ensure that the

Debit Cards and PIN mailers are dispatched through different courier agencies. The

Service Provider shall be responsible for procurement of envelopes, cloth covers,

plastic covers, address labels, A4 papers and related stationary to dispatch the cards

and PIN mailers.


xviii. The dispatch and delivery time for cards and PIN mailers is as given below:

In case of metro and urban branches, the Debit Cards and PIN mailers should be

delivered in the branches within 5 bank working days after date of dispatch. In case of

semi-urban and rural branches, the Debit Cards and PIN mailers should be delivered

in the branches within 8 bank working days after date of dispatch. The Bank will levy

the service provider at Rs.10 per day for each Debit Card delivery delayed and at Rs.5

per day for each PIN mailer delivery delayed by the Service provider. The maximum

penalty that would be levied is 50% of cost per Debit Card for delayed delivery of

Debit Cards and 50% of cost per PIN mailer for delayed delivery of PIN mailers.

Working days are the days on which Bank's Head office is functioning.

xix. If there is a rise in instances of delayed delivery or continued instances of delayed

delivery (except Force Majeure), Bank may hold discussion with the Service Provider

in an endeavor to find the solution to the problem, failing which any decision of the

Bank in this regard shall be final and binding on the Service Provider.

xx. The Service Provider shall arrange to collect Art work/CDs from office of IDBI Bank

(time to be decided by IDBI Bank) at their own expenses.

xxi. Subcontracting of the procurement of said EMV Chip card plastic, Magstripe plastic

or non-Magstripe plastic, if any, shall be acceptable only from the approved list of

VISA/MasterCard/RuPay certified suppliers as per their latest published bulletin. The

prior written permission has to be obtained from IDBI Bank before such

procurement(s).

xxii. Subcontracting of the EMV Chip Card with Magstripe, Magstripe Card or non-

Magstripe card personalization job assigned for the purpose of BCP or any other

reason to shall be acceptable only from the approved list of VISA/MasterCard/RuPay

certified suppliers as per their latest published bulletin. The prior written permission

has to be obtained from IDBI Bank.

xxiii. Since procurement/printing of cards and collaterals/stationery will be done by the

Service Provider, it shall have adequate storing facilities for safe keeping of card

stock along with collaterals. Wastages if any, while printing or while stocking of the

plastics, PIN mailer, stationary etc will have to be borne by the Service Provider.

xxiv. The Embossing location should be owned or leased premises of the Service Provider.

In case of leased premises, lease period shall cover the period of the present contract.

Copy of lease agreement/property certificates should be provided.

xxv. The Service Providers should furnish Local Sales Tax Registration Number and PAN

No.

xxvi. Attested photocopies of relevant documents/certificates should be submitted as proof

in support of the claims made.


xxvii. The Service Provider shall have

(a) Integrated capability for undertaking such jobs – Personalization of

EMV/CONTACT LESS CARD products with magnetic strip, MagStripe &

Image/Photo cards and non-Magstripe cards.

(b) Adequate IT support, systems and procedures in place for loading the encrypted

data provided by IDBI Bank and convert this data into a format capable for

embossing on the cards/providing to IDBI Bank in CD or through any other

secured media as per Bank's requirement. Such conversion of data shall be done

at the expenses of the Service Provider and IDBI Bank will not pay for such

activities other than the card embossing cost agreed in this contract;

(c) In-house facilities for ‘perfect binding’ of entire consignment;

(d) Internet site/telephone/cell phone/fax/e-mail-id and should have adequate storage

capacity;

xxviii. The Service Provider shall be responsible for bad EMV Chip Card, Magstripe Card or

non-Magstripe cards personalization or quality of personalization not matching the

latest specifications provided by IDBI Bank and the Service Provider shall not bill

IDBI Bank for the same.

xxix. At the end of the month, the Service Provider will be required to submit a certificate

to IDBI Bank that the confidential data provided to them has been deleted from their

system on every successful delivery of cards to the bank.

xxx. The Service Provider would ensure that the misprinted and void cards are destroyed

on a daily basis and will provide an MIS on daily basis for the cards destroyed. A

certificate to this effect should be provided on a monthly basis.

xxxi. No escalation in rates on any account will be permitted during the contract period.

xxxii. Any damage caused to any material, wrong embossing, mismatch of any card number

with customer data, etc. will render the Service Provider financially liable to IDBI

Bank. In case of customer complaints regarding deteriorated quality of Debit

Cards/PIN mailers/stationery, penalty equivalent to the cost of 1 Debit Card kit per

complaint will be levied.

xxxiii. The Service Provider will (whether or not he responds to this tender notice) treat the

details of the documents as secret and confidential.

xxxiv. The Service Provider shall obtain all necessary local and Government approvals and

it shall abide by all local laws. The Service Provider will submit the relevant papers

as and when IDBI Bank demands the same.

xxxv. The Service Provider should make all necessary provisions for payment of taxes,

local levies for the premises and Statutory Payments for workers employed.

xxxvi. It is the sole responsibility of the Service Provider to obtain adequate insurance cover

for the infrastructure deployed for EMV Chip Card, Magstripe card and non-

Magstripe card personalization, storage of blank plastic and collaterals.


xxxvii. The Service Provider must comply with all conditions mentioned in the tender

document. Non-compliance of any of the criteria will entail rejection of the offer

summarily.

xxxviii. The Service Provider shall unconditionally and irrevocably, (jointly and severally in

case of partnership concerns) indemnify IDBI Bank, its affiliates, subsidiaries,

successors, assigns, officers, directors and employees, against any claims, losses,

costs, actions, suits, damages and or otherwise arising due to any reason including

performing contract on the basis of unauthorized certificates or Service Provider's

violation or non-compliance of any directions, guidelines, policies, etc. issued by all

authorities, both regulatory / statutory and non-regulatory, and shall always keep

IDBI Bank, its affiliates, subsidiaries, successors, assigns, officers, directors and

employees, indemnified at all times, from and against all claims, losses, damages,

costs, actions, suits, compensation or expenses or otherwise, if any, that IDBI Bank

may incur by reason of any action, proceedings which may be brought by or against

or taken against IDBI Bank, by anybody including the customers for anything of any

nature whatsoever and shall not be suspended by any subsequent following clause.

This clause shall survive the termination of the Contract for any reason whatsoever.

The selected Service Provider shall execute a Deed of Indemnity in the form as per

Annexure 8.

xxxix. The offer of Service Provider shall be valid for 90 days from the date of opening of

the tender.

xl. The Service Providers, who participate in the tender, should clearly state in their offer

letter that they have read the above terms and conditions and accept the same.

xli. The Service Provider shall allow IDBI Bank, its authorized personnel, its Auditors

(Internal/External), authorized personnel from RBI/other regulatory and statutory

authorities and grant unrestricted right to Inspect and Audit the operations and

records, computer systems and related applications/operating systems/software

directly related to our services.

xlii. The Service Provider will have to perform Business Continuity Plan (BCP) exercise

which will cover the Scope of Activities at an alternate location once in 6 months

mandatorily.

xliii. IDBI Bank reserves the right to carry out the Supply, Printing and Personalization of

EMV/CONTACT LESS CARD with MagStripe & Image/Photo and Magstripe Cards

with collaterals, PIN printing and dispatch from any Service Provider i.e.

L2/L3/L4/L5 at the next best price for period of 3 months in case it finds that the L1

Service Provider is not in a position to deliver the required quality/volumes. The L1

Service Provider shall reimburse the higher difference in the billing, if any, to IDBI

Bank within 30 days of raising the demand.

xliv. The selected Service Provider shall undertake to carry out, if required, the said

EMV/CONTACT LESS CARD with MagStripe & Image/Photo Card and non-


Magstripe card Procurement/Manufacturing, Printing and personalization work and

procurement/printing of collaterals/stationery at the same price and terms &

conditions for up to 60 days after expiry of the contract at the discretion of IDBI

Bank.

xlv. In the event of termination of contract, the service provider will ensure

deletion/removal of encryption keys/any other confidential data/information from its

hardware/system in the presence of authorized bank personnel.

xlvi. The Service Provider should start all the activities mentioned in Scope of Work

within 45 days of issue/acceptance of LOI and should also execute the

Contract/Agreement, Non-disclosure agreement and Deed of Indemnity and other

docuemtns in parallel.


SECTION 5

MEANING OF TERMS AND CONDITIONS USED IN THE RFP / CONTRACT

1. Definitions

In this RFP/ Contract, the following terms shall have the following meanings and shall be

interpreted accordingly:

a) “Applicable Law” means with respect to any person all Laws, Statutes, Treaties, Rules,

Regulations, Determinations, Orders, Notifications, Writs, Processes, Decrees,

Injunctions, Judgments or Awards of an Arbitrator, a court or any other governmental

authorities and all governmental authorisations binding upon or applicable to such person

or to any of its property or assets.

b) “Good Industry Practice” means the exercise of degree of skill, diligence and prudence

which is expected from a highly skilled experienced and internationally recognised and

reputed service provider engaged in the same type of undertaking engaged in similar

activity under similar circumstances and acting generally in accordance with the

prevailing laws, rules, regulations codes and industry standards.

c) "The Contract" means the agreement to be entered into between IDBI Bank and the

Successful Bidder as recorded in the contract form duly signed by the parties, including

all annexure, schedules, exhibits, supplements, appendices, amendments, revisions,

notations and modifications thereof for Supply, Printing and Personalization of

EMV/CONTACT LESS CARD with MagStripe & Image/Photo and Magstripe Cards

with collaterals, PIN printing and dispatch, as indicated / spelt out in this RFP.

d) “Bidder" means any person(s) / firm / company, etc., who has/have participated in the

bidding process.

e) “Successful Bidder" means any person(s) / firm / company, etc., whose Bid has been

accepted by IDBI Bank and to whom work has been awarded and shall include its

authorized representatives, successors and permitted assigns.

f) "IDBI Bank" means IDBI Bank Limited including its successors and assigns.

g) "The Contract Price" means the price/compensation, payable to the Successful Bidder

under and in accordance with the Contract, for the due performance and observance of its

contractual obligations under and in accordance with the Contract.

h) “Warranty Period” means the period of 3 years, commencing from the date of acceptance

as mentioned in the acceptance certificate issued by IDBI Bank.


i) “Acceptance of Bid” means the letter/fax or any memorandum communicating to the

Bidder the acceptance of its Bid.

j) “Acceptance Certificate” means certificate issued as per Annexure 3 on successful

completion of acceptability test, receipt of deliverables, etc, and after the IDBI Bank

(which shall not be deemed to be an obligation on the IDBI Bank) is satisfied with the

working/ performance/ delivery of Services.

k) "Confidential Information" means, (i) intellectual property information and information

relating to Intellectual Property Rights; (ii) technical or business information or material

not covered in (i); (iii) proprietary or internal information related to the current, future

and proposed products or service(s) of the Parties including, financial information,

process/flow charts, business models, designs, drawings, data information related to

products and service(s), procurement requirements, purchasing, customers, investors,

employees, business and contractual relationships, business forecasts, business plans and

strategies, information the Parties provide regarding third parties; (iv) information

disclosed pursuant to this Contract and (v) all such other information which by its nature

or the circumstances of its disclosure is confidential.

l) “Effective Date” means the date on which, this Contract is signed and executed by the

Parties hereto. If this Contract is executed in parts, then the date on which, the last of

such Contracts is executed shall be construed to be the Effective Date.

m) “Intellectual Property Rights” means any patent, copyright, trademark, trade name,

design, trade secret, permit, service marks, brands, propriety information, knowledge,

technology, licenses, databases, computer programs, software, know how or other form

of intellectual property right, title, benefits or interest whether arising before or after the

execution of this Contract and the right to ownership and registration of these rights.

n) “Parties” means the IDBI Bank and the Successful Bidder and “Party” means either of

the Parties.

o) “Site” means the place in which the operations/Service(s) are to be carried out or places

approved by IDBI Bank for the purposes of the Contract together with any other places

designated in the Contract as forming part of the Site.

p) “Service(s)” means services to be performed / goods to be delivered as specified in Scope

of Work which the Successful Bidder is required to provide/deliver/procure for IDBI

Bank under and in accordance with the Contract/this RFP.


2. Interpretation

In this RFP/ in the Contract, unless a contrary intention is evident:

a. Time is the essence in the performance of the Parties’ respective obligations, if

any time period specified herein is extended, such time shall also be of the

essence.

b. The clauses / headings are for convenient reference(s) only and do not form part

of this RFP/ the Contract;

c. unless otherwise specified, a reference to a clause number is a reference to all of

its sub-clauses;

d. unless otherwise specified, a reference to a clause, sub-clause or section is a

reference to a clause, sub-clause or section of this RFP/ the Contract including

any amendments or modifications to the same from time to time;

e. a word in the singular includes plural and a word in the plural includes singular;

f. a word importing a gender includes any other gender;

g. a reference to a person includes a partnership and a body corporate;

h. a reference to legislation includes legislation repealing, replacing or amending

that legislation;

i. where a word or phrase is given a particular meaning, it includes the appropriate

grammatical forms of that word or phrase, which have corresponding meanings;

j. Reasonability and materiality of "doubt" and "controversy" shall be at the sole

discretion of IDBI Bank.

k. The words not expressly defined herein shall have meanings ascribed to them in

the General Clauses Act, 1897 or such other relevant applicable law as amended

from time to time.

l. In case of a difference of opinion on the part of the Bidder in comprehending and

/or interpreting any clause / provision of this RFP after submission of the Bid, the


interpretation by IDBI Bank and decision of IDBI Bank in this behalf shall be

final, conclusive and binding on the Bidder(s).

3. Conditions Precedent

a) The Contract is subject to the fulfillment of the following conditions precedent by the

Bidder.

i. Furnishing of an unconditional and irrevocable performance bank guarantee/

performance security as per the format given in Annexure-7.

ii. Execution of a Deed of Indemnity as per format given in Annexure 8.

iii. Furnishing solvency certificate and certificate confirming that there are no vigilance

or court cases threatened or pending against the Bidder.

iv. Obtaining of all statutory, regulatory and other permissions, approvals, consents and

no-objections, if any, required under applicable laws or RBI or any other regulatory

body or otherwise for the performance/ delivery of the Service(s) under and in

accordance with the Contract and this RFP.

v. Furnishing of such other documents as IDBI Bank may specify, including but not

limited to definitive documents.

4. Standard of Performance

The Successful Bidder shall perform/ deliver the Service(s) and carry out its obligations

under the Contract/ this RFP with due diligence, efficiency and economy, in accordance

with generally globally accepted techniques and practices used in industry and with

professional engineering standards recognized by the international professional bodies.

The Successful Bidder shall safeguard IDBI Bank's legitimate interests in any dealing

with third parties.

5. Use of Contract Documents & Information

The Successful Bidder shall not, without IDBI Bank's prior written consent, make use of

any document, data or information etc., enumerated in this RFP, save and except for due

performance and observance of the Contract and/or this RFP. It is hereby clarified that

the Bidder (including Successful Bidder) shall share/ disseminate document, data or

information etc. with/ to its employees/ authorized officers/ personnel etc. only for the

purpose of this RFP/ Contract strictly on need to know basis.


Any document, other than the Contract itself, enumerated in this RFP shall remain the

property of IDBI Bank and shall be returned (in all copies) to IDBI Bank on completion

of the Successful Bidder's performance under and in accordance with the Contract, if so

required by IDBI Bank.

The Successful Bidder shall execute the Non-Disclosure Agreement simultaneously at

the time of execution of the Contract in the format as given in Annexure-9. The

Successful Bidder shall not, without IDBI Bank's prior written consent, disclose the

Contract, or any provision thereof to any person other than a person employed by the

Successful Bidder in the performance of the Contract. Disclosure to any such employed

person shall be made in utmost confidence and shall extend only so far as may be

necessary and relevant for purpose of such performance and shall be subject to the terms

and conditions of the Non-Disclosure Agreement.

6. Indemnity

The Successful Bidder shall execute and furnish to IDBI Bank, a deed of indemnity in

favour of the IDBI Bank in a form and manner, as given in Annexure-8, indemnifying the

IDBI Bank its directors, employees, agents, its affiliates, subsidiaries, successors, assigns

and representatives from and against any costs, loss, damages, expense, claims,

litigations, suits, actions, judgments, and or otherwise including but not limited to those

from third parties or liabilities of any kind howsoever suffered, arising out of or incurred

inter alia during and after the Contract period including but not limited to third-party

claims due to infringement of patent, trademark, Intellectual Property Rights, copy-rights

or industrial drawings and designs arising from use of the Services or any part thereof

and/or otherwise. The provisions under this clause shall survive the termination of the

Contract.

7. Warranty

Any defects/ deficiency noticed in the Services supplied shall be reworked and/or

replaced promptly by the Successful Bidder with defect-free components free-of-cost.

8. Contract Amendments

No variation in or modification of the terms of the Contract shall be made except by

written mutual consent signed by both the Parties i.e. the Successful Bidder and IDBI

Bank.

The Successful Bidder, however, agrees it shall be bound to amend the Contract, if so

required by IDBI Bank, for giving effect to any amendment, modification etc. in the

applicable laws including but not limited to amendment/modification etc. in the Reserve


Bank of India Act, 1934/ the Banking Regulations Act, 1949 and/or to give effect to any

modifications, amendments or fresh guidelines issued/imposed by RBI.

9. Delay in the Successful Bidder’s Performance

Performance of the Contract shall be made by the Successful Bidder strictly in

accordance with the time schedule specified by IDBI Bank. Time is of the essence of

Contract.

Any delay by the Successful Bidder in the performance of its contractual obligations,

which the IDBI Bank in its sole discretion may adjudge, shall render the Successful

Bidder liable to any or all the following sanctions:

i. Forfeiture of its performance guarantee/performance security

ii. Imposition of liquidated damages/penalty, and/or

iii. Termination of the Contract for default

If, at any time during performance of the Contract, the Successful Bidder or its

consortium members encounter conditions impeding timely completion of the Service(s)

under the Contract and performance/delivery of Service(s), the Successful Bidder shall

promptly notify IDBI Bank in writing of the fact of the delay, its likely duration and its

causes. As soon as practicable after receipt of the Successful Bidder notice, IDBI Bank

shall evaluate the situation and may at its sole discretion extend the Successful Bidder

time for performance, in which case, the extension shall be ratified by the Parties by

amendment of the Contract.

10. Quality Check

a) IDBI Bank reserves the right to evolve a procedure of quality checking to ensure that the

Services are according to the prescribed specifications and standards.

b) Nothing stated herein above shall in any way release or discharge the Successful Bidder

from any warranty or other obligations / liabilities under and in accordance with the

Contract.

c) On successful completion of quality check, receipt of deliverables, etc, and after IDBI

Bank (which shall not be deemed to be an obligation on the IDBI Bank) is satisfied; the

Acceptance Certificate in the format given in Annexure-3 will be issued by IDBI Bank.

The date on which such certificate is signed shall be deemed to be the date of successful

commissioning of Services.


11. Payment Terms

a) It is mandatory that the bills being submitted should be accompanied by the break-up

of cost of each component of the services offered such as Blank Plastic,

Personalization Cost, Outer envelope, Inner envelope, Card Mailer, Terms and

Conditions booklet, Debit Card Usage Guide, PIN Mailer printing and Dispatch as

per the format provided in Annexure 10 so that we can check the quantity of each of

the items.

b) All the undisputed payments to the Successful Bidder shall be subject to the

performance/ delivery of the Services to the satisfaction of IDBI Bank for this

purpose.

c) Penalties / liquidated damages, if any, shall be deducted from the invoice value.

d) The final quoted price would be exclusive of all applicable taxes, duties and octroi.

e) Notwithstanding anything contained in this RFP/ the Contract or in any other

document(s)

i. under no circumstances IDBI Bank shall be liable to the Successful Bidder and/or

its employees/personnel/representatives/agent etc. for direct, indirect, incidental,

consequential, special or exemplary damages arising from termination of the

Contract;

ii. IDBI Bank shall not have any liability whatsoever in case of any third party

claims, demands, suit, actions or other proceedings against the Successful Bidder

or any other person engaged by the Successful Bidder in the course of

performance of the Service.

iii. IDBI Bank reserves the rights to dispute/deduct payment/withhold

payments/further payment due to the Successful Bidder under the Contract, if the

Successful Bidder has not performed or rendered the Services in accordance with

the provisions of the Contract which the IDBI Bank at its sole discretion adjudge.

iv. Successful Bidder shall permit IDBI Bank to hold or deduct the amount from

invoices, for non-performance or part performance or failure to discharge

obligations under the Contract.

f) It is clarified that the any payments of the charges made to and received by

authorised Successful Bidder personnel shall be considered as a full discharge of

IDBI Bank’s obligations for payment under the Agreement.

g) No Advance will be paid.


h) The payments will be on monthly billing basis and will be settled within 30 days of

receipt of invoice/bills with complete details.

i) All taxes and levies shall be deducted at source as per applicable/current tax rate

while making any payment, unless the Service Provider produces the certificates to

the contrary from th Income Tax authorities.

j) No order or bill payment on sister concern/associate company would be released by

IDBI Bank.

12. Resolution of Disputes

The Parties shall use their best efforts to settle amicably all disputes arising out of or

in connection with the Contract in the following manner:

a. The Party raising the dispute shall address to the other Party a notice requesting an

amicable settlement of the dispute within 7 (seven) days of receipt of the notice.

b. The matter will be referred for negotiation between an official in grade AGM and above

of IDBI Bank and a senior official of the Successful Bidder. The matter shall then be

resolved by them and the agreed course of action documented within a further period of 7

days.

The Parties agree that any dispute between the Parties, which cannot be settled by

negotiation in the manner, described above, may be resolved exclusively by arbitration

and such dispute may be submitted by either Party to arbitration within 10 days of the

failure of negotiations. Arbitration shall be held in Mumbai, India and conducted in

accordance with the provision of Arbitration and Conciliation Act, 1996 or any statutory

modification or re-enactment thereof. Each Party to the dispute shall appoint 1 arbitrator

each and the two arbitrators shall jointly appoint the third or the presiding arbitrator. In

case, the Bidder / Successful Bidder fails to appoint its arbitrator or any conflict in the

appointment of the arbitrator, sole arbitrator appointed by IDBI Bank will arbitrate the

matter and decision of such arbitrator shall be binding on the parties. The arbitration

proceedings shall be conducted at Mumbai and the shall be conducted in English

language. Subject to the above, the courts of law at Mumbai alone shall have the

jurisdiction in respect of all matters connected with the Contract. The arbitration award

shall be final, conclusive and binding upon the Parties and judgment may be entered

thereon, upon the application of either Party to a court of competent jurisdiction. Each

Party shall bear the cost of preparing and presenting its case, and the cost of arbitration,

including fees and expenses of the arbitrators, shall be shared equally by the Parties

unless the award otherwise provides.


The Successful Bidder shall not be entitled to suspend the Service(s) or the completion of

the job, pending resolution of any disputes between the Parties and shall continue, at the

sole discretion of IDBI Bank, to render the Service(s) in accordance with the provisions

of the Contract notwithstanding the existence of any dispute between the Parties or the

subsistence of any arbitration or other proceedings.

The governing law shall be Indian Law.

The provision under this section shall survive the Contract.

13. Audit and Inspection

Successful Bidder undertakes to promptly produce all records and information relating

to the Contract/this RFP for the purpose of inspection and audit of IDBI Bank.

Successful Bidder shall provide access, to officers / employees / representatives / agents

or auditors of the Bank to the premises / places where such records are kept /

maintained. The Bank shall not be duty bound to give any prior notice to Successful

Bidder before carrying out the said inspection or audit.

The Successful Bidder agrees to allow officers of IDBI Bank to inspect and make

copies at their own cost, of the records relating to the Services performed/delivered by

the Successful Bidder, maintained by Successful Bidder pursuant to the Contract/this

RFP.

In regards to the above, the Regulators and Government Authorities including RBI

officials shall be entitled to conduct audits of the Successful Bidder at any point of time.

14. ‘NO CLAIM’ Certificate

The Successful Bidder shall not be entitled to make any claim, whatsoever, against IDBI

Bank, under or by virtue of or arising out of, the Contract, nor shall IDBI Bank entertain

or consider any such claim, if made by the Successful Bidder after he has signed a ‘No

Claim’ Certificate in favour of IDBI Bank in such forms as shall be required by IDBI

Bank after the delivery/ performance of Services are finally accepted.

15. Survival

Any provision of the Contract/ this RFP (if any) which, either expressly or by

implication, survive the termination or expiry of the Contract, shall be complied with by

the Parties including that of the provisions of arbitration, indemnity, confidentiality, non-

disclosure in the same manner as if the Contract/ RFP is valid, subsisting and in full


force and effect.

The provisions of the clauses of the Contract/ RFP in relation to documents, data,

processes, property, Intellectual Property Rights, indemnity, publicity and confidentiality

and ownership survive the expiry or termination of the Contract/ this RFP and in relation

to confidentiality, the obligations continue to apply unless IDBI Bank notifies the

Bidder(s) (including Successful Bidder) of its release from those obligations.

16. No Agency

The Service(s) of the Successful Bidder herein shall not be construed as any agency of

IDBI Bank and there shall be no principal agency relationship between IDBI Bank and

the Successful Bidder in this regard.

17. No Set-off, counter-claim and cross claims.

In case the Successful Bidder has any other business relationship with IDBI Bank, no

right of set-off, counter-claim and cross-claim and /or otherwise will be available to the

Successful Bidder. However, IDBI Bank shall have such rights against the Successful

Bidder.

18. Key Performance Measurements

Unless specified by IDBI Bank to the contrary (in writing), the Successful Bidder shall

perform the Service(s) and carry out the Service(s) under and in accordance with the

terms of the Contract and/or RFP.

19. Commencement and Progress

The Successful Bidder shall proceed to carry out the Service(s) with diligence and care

in accordance with any stipulation as to the time, manner, mode, and method of

execution contained in the Contract/ RFP and shall meet the standards of good industry

practice.

20. Start of Installation:

Prior to taking up installation of any major component of work, the Successful Bidder

shall submit to IDBI Bank his proposed procedures and obtain IDBI Bank's approval in

writing.


21. Contract Prices and Period

Save and except as otherwise provided herein, prices payable to the Successful Bidder as

stated herein/ in the Contract shall be firm and not subject to adjustment and /or variation

during performance of the Contract, irrespective of reasons whatsoever, including

exchange rate fluctuations, changes in taxes, duties, levies, charges, etc. Further, IDBI

Bank shall be entitled to make adjustment in the payment of Contract price in the event

of levying liquidated damages and/or penalty on the Successful Bidder.

IDBI Bank can award the Contract to one or more than one Bidder(s) on basis of

technical and commercial evaluation for the same Service(s).

The offer of the contract issued to the successful Service Provider would need to be

accepted within 7 days from the date of issue of the offer. In case the selected Service

Provider does not accept/respond within 7 days, the said offer shall stand cancelled and it

will be passed on to L2/L3/L4/L5 Service Providers, at the Bank’s discretion.

The term of the contract with the successful bidder will be for 3 years (with the same

terms and conditions)The said contract may be extended for a further period at IDBI

Bank’s discretion.

IDBI Bank reserves right to terminate the contract at any point of time during the

original/extended contract period without assigning any reason thereof, by giving 1

month notice.

22. Representations and Warranties

In order to induce IDBI Bank to enter into the Contract, the Bidder hereby represents and

warrants as of the date hereof, which representations and warranties shall survive the

term and termination hereof, the following:

a) That the Bidder is an individual/ sole proprietorship firm/ partnership firm/company

which has the requisite qualifications, skills, experience and expertise in providing the

Service(s), the technical know-how and the financial wherewithal, the power and the

authority to enter into the Contract and provide the Service(s) sought by IDBI Bank.

b) That the Bidder is not involved in any major litigation and no litigation or investigation

is threatened against the Bidder. That the existing or threatened litigations or

investigations do not have an impact of affecting or compromising the performance and

delivery of Service(s) under the Contract.


c) That the representations made by the Bidder in its Bid are and shall continue to remain

true and fulfill all the requirements as are necessary for executing the duties, obligations

and responsibilities as laid down in the Contract and RFP and unless IDBI Bank

specifies to the contrary, the Bidder shall be bound by all the terms of the Bid. The

Bidder has not suppressed any information, which is within the knowledge of the Bidder.

d) That the Bidder meets the requisite eligibility criteria as set out hereinabove and has the

requisite professional skills, personnel and resources/authorizations that are necessary

for providing / rendering all such Service(s) as are necessary to perform its obligations

under the Bid and this Contract

e) That the Bidder shall ensure that all assets including but not limited to software’s,

licenses, databases, documents, etc. developed, procured, deployed and created during

the term of the Contract are duly maintained and suitably updated, upgraded, replaced

with regard to contemporary and statutory requirements.

f) That the Bidder shall use such assets of IDBI Bank as IDBI Bank may permit for the sole

purpose of execution of its obligations under the terms of the Bid, or the Contract. The

Bidder shall however, have no claim to any right, title, lien or other interest in any such

property, and any possession of property for any duration whatsoever shall not create

any right in equity or otherwise, merely by fact of such use or possession during or after

the term hereof.

g) That the Bidder shall procure all the necessary permissions and requisite authorities

approvals, consents, no objections and licenses for use of various software and any

copyrighted process/product free from all claims, titles, interests and liens thereon, and

shall keep IDBI Bank, its directors, officers, employees, representatives, consultants and

agents indemnified in relation thereto.

h) That all the representations and warranties as have been made by the Bidder with respect

to its Bid and the Contract, are true and accurate, and shall continue to remain true and

accurate through the term of the Contract.

i) That the execution of the Service(s) herein is and shall be strictly in accordance and in

compliance with all applicable laws, as amended from time to time, the regulatory

framework governing the same and the good industry practice.

j) That there are – (a) no legal proceedings pending or threatened against Bidder or any sub

Bidder/third party or its team which adversely affect/may affect performance under the

Contract; and (b) no inquiries or investigations have been threatened, commenced or


pending against the Bidder or any sub-Bidder / third party or its team members by any

statutory or regulatory or investigative agencies.

k) That the Bidder has the corporate power to execute, deliver and perform the terms and

provisions of the Contract and has taken all necessary corporate action to authorize the

execution, delivery and performance by it of the Contract.

l) That all the conditions precedent under the Contract has been complied.

m) That neither the execution and delivery by the Bidder of the Contract nor the Bidder’s

compliance with or performance of the terms and provisions of the Contract (i) will

contravene any provision of any applicable laws or any order, writ, injunction or decree

of any court or governmental authority binding on the Bidder (ii) will conflict or be

inconsistent with or result in any breach of any or the terms, covenants, conditions,

provisions or stipulations of, or constitute a default under any agreement, contract or

instrument to which the Bidder is a party or by which it or any of its property or assets is

bound or to which it may be subject or (iii) will violate any provision of the

Constitutional Documents (if applicable) of the Bidder.

n) That the Bidder certifies that all registrations, recordings, filings and notarizations of the

Contract and all payments of any tax or duty, including without limitation stamp duty,

registration charges or similar amounts which are required to be effected or made by the

Bidder which is necessary to ensure the legality, validity, enforceability or admissibility

in evidence of the Contract have been made by him/her/it.

o) That the Bidder confirms that there has not and shall not occur any execution,

amendment or modification of any agreement/contract without the prior written consent

of IDBI Bank, which may directly or indirectly have a bearing on the Contract or

Service(s).

p) That the Bidder owns, has license to use or otherwise has the right to use, free of any

pending or threatened liens or other security or other interests all Intellectual Property

Rights, which are required or desirable for the Service(s) and the Bidder does not, in

carrying on its business and operations, infringe any Intellectual Property Rights of any

person. None of the Intellectual Property or Intellectual Property Rights owned or

enjoyed by the Bidder or which the Bidder is licensed to use, which are material in the

context of the Bidder’s business and operations are being infringed nor, there is any

infringement or threatened infringement of those Intellectual Property or Intellectual

Property Rights licensed or provided to the Bidder by any person. All Intellectual

Property Rights (owned by the Bidder or which the Bidder is licensed to use) are valid


and subsisting. All actions (including registration, payment of all registration and

renewal fees) required to maintain the same in full force and effect have been taken

thereon and shall keep IDBI Bank, its directors, officers, employees, agents,

representatives and consultants indemnified in relation thereto.

23. Confidentiality

1) The Bidder agrees that they shall hold in trust any Confidential Information received

by them , under the Contract, and the strictest of confidence shall be maintained in

respect of such Confidential Information. The Bidder also agrees:

a) to maintain and use the Confidential Information only for the purposes of the

Contract and only as permitted herein;

b) to make copies of only such documents/paper as specifically authorized by the prior

written consent of the Bank and with the same confidential or proprietary notices as

may be printed or displayed on the original;

c) to restrict access and disclosure of Confidential Information to such of their

employees, agents, vendors, and Bidders strictly on a "need to know" basis, to

maintain confidentiality of the Confidential Information disclosed to them in

accordance with this Clause and

d) to treat Confidential Information as confidential for a period of 2 years from the date

of receipt. In the event of earlier termination of the Contract, the Bidder hereby agrees

to maintain the confidentiality of the Confidential Information for a further period of

2 years from the date of such termination.

2) Confidential Information in oral form must be identified as confidential at the time of

disclosure and confirmed as such in writing within 10 days of such disclosure.

Confidential Information does not include information which:

a) the Bidder knew or had in its possession, prior to disclosure, without limitation on

its confidentiality;

b) is independently developed by the Bidder without breach of the Contract/ this

RFP ;

c) information in the public domain as a matter of law;


d) is received from a third party not subject to the obligation of confidentiality with

respect to such information;

e) is released from confidentiality with the written consent of the Bank .

The Bidder shall have the burden of proving that Clauses (a) and (b) above are applicable to

the information in the possession of them. .

Notwithstanding the foregoing, the Parties acknowledge that the nature of the Service(s) to

be performed under this Contract may require the Successful Bidder's personnel to be present

on premises of IDBI Bank or may require the Successful Bidder's personnel to have access to

computer networks and databases of IDBI Bank while on or off-premises of IDBI Bank. It is

understood that it would be impractical for IDBI Bank to monitor all information made

available to the Successful Bidder under such circumstances and to provide notice to the

Successful Bidder of the confidentiality of all such information. Therefore, the Successful

Bidder agrees that any technical or business or other information of IDBI Bank that the

Successful Bidder’s personnel, sub Bidders, or agents acquire while on the IDBI Bank's

premises, or through access to IDBI Bank's computer systems or databases while on or off

IDBI Bank's premises, shall be deemed Confidential Information.

Confidential Information shall at all times remain the sole and exclusive property of IDBI

Bank Party. Upon termination of the Contract, Confidential Information shall be returned to

IDBI Bank or destroyed, if incapable of return. The destruction shall be witnessed and so

recorded, in writing, by an authorized representative of each of the Parties. Nothing

contained herein shall in any manner impair rights of IDBI Bank in respect of the Service(s),

documents etc.

In the event that the Bidder here to become legally compelled to disclose any Confidential

Information, the Bidder shall give sufficient notice to IDBI Bank to enable IDBI Bank to

prevent or minimize to the extent possible, such disclosure. The Bidder shall not disclose to a

third party any Confidential Information or the contents of the Contract without the prior

written consent of IDBI Bank . The obligations of this Clause shall be satisfied by handling

Confidential Information with the same degree of care, which the Bidder applies to its own

similar confidential information but in no event less than reasonable care. The obligations of

this Clause shall survive the expiry, cancellation or termination of the Contract till such

Confidential Information enters public domain or as stated above.


Reverse Engineering

The Successful Bidder acknowledges that during the course of performance of Services/its

obligations under the Contract/RFP, it may get an access to the software(s) owned by

/licensed to IDBI Bank. Successful Bidder warrants that it shall use such software only for

the purpose of the Contract/this RFP and shall not do the following

(a) reverse engineer, decompile, decode, decrypt, disassemble, or in any way derive its

source code;

(b) modify, translate, adapt, alter, or create derivative works from it;

(c) copy, distribute, publicly display, transmit, sell, rent, lease or otherwise exploit it; or

(d) distribute, sublicense, rent, lease, loan it to any third party

24. Termination

IDBI Bank may terminate the Contract by giving Successful Bidder, a prior and written

notice of 30(thirty) days indicating its intention to terminate the Contract under the

following circumstances:

i. Where it comes to IDBI Bank's attention that the Successful Bidder (or the Bidder’s

team/its personnel/agents/servants etc.) is in a position of actual conflict of interest

with the interests of IDBI Bank, in relation to any of terms of the Bidder’s bid or the

Contract.

ii. Where the Successful Bidder’s ability to survive as an independent corporate entity is

threatened or is lost owing to any reason whatsoever, including inter-alia the filing of

any bankruptcy proceedings against the Successful Bidder, any failure by the

Successful Bidder to pay any of its dues to its creditors, the institution of any winding

up proceedings against the Successful Bidder or the happening of any such events

that are adverse to the commercial viability of the Successful Bidder.

iii. In the event of the happening of any events of the above nature, IDBI Bank shall

reserve the right to take any steps as are necessary, to ensure the effective transition

of the Service(s) to the next successor Bidder, and to ensure business continuity.

Termination for Insolvency: IDBI Bank may at any time terminate the Contract by

giving written notice of 30(thirty) days to the Successful Bidder, indicating its intention

to terminate the Contract without compensation to the Successful Bidder, if the

Successful Bidder becomes bankrupt or otherwise insolvent, provided that such

termination will not prejudice or affect any right of action or remedy which has accrued

or will accrue thereafter to IDBI Bank.


Termination for Default: IDBI Bank, without prejudice to any other right or remedy for

breach of Contract, by a written notice of default sent to the Successful Bidder, may

terminate the Contract in whole or in part.

Termination for other than Default: IDBI Bank, without prejudice to any other right

or remedy and without assigning any reason, may at its sole discretion, serve upon the

Successful Bidder a written notice of 30(thirty) days, indicating its intention to terminate

the Contract and may terminate the Contract in whole or in part without being liable or

responsible to the Bidder in any manner whatsoever.

Force Majeure:

The Bidder shall not be liable to the extent that its delay in performance or other

failure to perform its obligations under the contract is the result of an event of

force Majeure. For purposes of this Clause, "Force Majeure" means an event

beyond control of the Bidder and not involving the Bidder's fault or negligence

and not foreseeable. Such events may include, Acts of God or of public enemy,

acts of Government of India in their sovereign capacity, acts of war, fires, floods

and freight embargoes. If a Force Majeure situation arises, the Bidder shall

promptly notify IDBI Bank in writing of such conditions and shall serve the notice

on IDBI Bank within 15 (fifteen) calendar days from the date of happening of

Force Majeure and also submit all necessary proof to the satisfaction of IDBI

Bank and the time when the Bidder is likely to resume its obligations. IDBI Bank

shall decide the happening of the Force Majeure and the decision of IDBI Bank

shall be final, conclusive and binding on the Bidder. Unless otherwise directed

by IDBI Bank in writing, the Bidder shall continue to perform its obligations

under the Contract as far as it is reasonably practical, and shall seek all

reasonable alternative means for performance not prevented by the Force

Majeure event. The decision of IDBI Bank in deciding whether the event is

force majeure or not is at the sole discretion of IDBI Bank and binding on the

Bidder. In such a case, the time for performance shall be extended by IDBI Bank

(but shall not be bound to) by a period(s) not less than the duration of such delay.

If the duration of delay continues beyond a period of one month, IDBI Bank and

the Bidder shall hold consultations with each other in an endeavor to find a

solution to the problem and in the event of not finding a solution, IDBI Bank shall

be entitled to terminate the Contract without being responsible or liable to any

damages. Notwithstanding the above, decision of IDBI Bank shall be final and

binding upon the Bidder.


25. Consequences of Termination

a) In the event of termination of the Contract due to any cause whatsoever, [whether

consequent to the stipulated term of the Contract or otherwise], IDBI Bank shall be

entitled to impose any such obligations and conditions and issue any clarifications as

may be necessary to ensure an efficient transition and effective business continuity of the

Service(s) which the Successful Bidder shall be obliged to comply with and take all

available steps to minimize loss resulting from that termination/breach, and further allow

the next successor Bidder to take over the obligations of the erstwhile Successful Bidder

in relation to the execution/continued execution of the scope of the Contract.

b) In the event of termination of the Contract due to efflux of time where the term is not

extended by IDBI Bank, the Successful Bidder shall be obliged to provide all such

assistance to the next successor Bidder or any other person as may be required and as

IDBI Bank may specify including training, where the successor(s) is a

representative/personnel of IDBI Bank, to enable the successor to provide adequately the

Service(s) hereunder, even where such assistance is required to be rendered for a

reasonable period that may extend beyond the term/earlier termination hereof.

c) Where the termination of the Contract is prior to its stipulated term on account of a

default on the part of the Successful Bidder or due to the fact that the survival of the

Successful Bidder as an independent corporate entity is threatened/has ceased, IDBI

Bank shall pay the Successful Bidder for that part of the Service(s) which have been

authorized by IDBI Bank and satisfactorily performed by the Successful Bidder up to the

date of termination. Without prejudice to any other rights, IDBI Bank may retain such

amounts from the payment due and payable by IDBI Bank to the Successful Bidder as

may be required to offset any losses caused to IDBI Bank as a result of any

act/omissions of the Successful Bidder. In case of any loss or damage due to default on

the part of the Successful Bidder in performing Services or any failure to perform any of

its obligations under the Contract, the Successful Bidder shall compensate IDBI Bank for

any such loss, damages or other costs, incurred by IDBI Bank. Additionally, the sub

Bidder (if any) other members of its team shall continue to perform all its obligations

and responsibilities under the Contract in an identical manner as were being performed

hitherto before in order to execute an effective transition and to maintain business

continuity. All permitted third parties shall continue to perform all / any functions as

stipulated by IDBI Bank and as may be proper and necessary to execute the Service(s)

under the Contract in terms of the Successful Bidder’s bid and the Contract.


d) Nothing herein shall restrict the right of IDBI Bank to invoke the performance bank

guarantee and/or other guarantees, securities furnished, enforce the Deed of Indemnity

and pursue such other rights and/or remedies that may be available to IDBI Bank under

law or otherwise.

e) The termination hereof shall not affect any accrued right or liability of either Party nor

affect the operation of the provisions of the Contract that are expressly or by implication

intended to come into or continue in force on or after such termination.

f) In the event of termination of this Contract for any reason whatsoever, IDBI Bank shall

have the right to publicize such termination to caution the customers/public from dealing

with the Successful Bidder.

26. Relationship between the Parties:

Nothing in the Contract constitutes any fiduciary relationship between IDBI Bank and

Successful Bidder/its team or any relationship of employer - employee, principal and

agent, or partnership, between IDBI Bank and the Successful Bidder.

No Party has any authority to bind the other Party in any manner whatsoever, except as

agreed under the terms of the Contract.

IDBI Bank has no obligation to the Successful Bidder’s except as agreed under the terms

of the Contract.

All employees/personnel/ representatives/agents etc., engaged by the Successful Bidder

for performing its obligations under the Contract/RFP shall be in sole employment of the

Successful Bidder and the Successful Bidder shall be solely responsible for their salaries,

wages, statutory payments etc. Under no circumstances, shall IDBI Bank be liable for

any payment or claim or compensation (including but not limited to any compensation

on account of any injury / death / termination) of any nature to the

employees/personnel/representatives/agent etc. of the Successful Bidder.

The Successful Bidder shall disclose to IDBI Bank in writing, all actual and potential

conflicts of interest that exist, arise or may arise (either for the Successful Bidder or its

team/agents/representatives/personnel etc.) in the course of performing the Services as

soon as practical after it becomes aware of that conflict.


The Successful Bidder shall not make or permit to be made a public announcement or

media release about any aspect of the Contract unless IDBI Bank first gives the

Successful Bidder its prior written consent

27. No Assignment

The Contract cannot be transferred or assigned by the Successful Bidder without the

prior written approval of IDBI Bank.

28. Entire Contract

The terms and conditions laid down in this RFP, the Contract and all annexure thereto

shall be read in consonance with and form an integral part of the Contract. The Contract

supersedes any prior contract, understanding or representation of the Parties on the

subject matter.

29. Governing Law

The Contract and any non-contractual obligations arising out of or in connection with the

Contract shall be governed by the laws of Republic of India. This provisions shall

survive the Contract.

30. Jurisdiction of Courts

The courts at Mumbai shall have non-exclusive jurisdiction to determine any proceeding

in relation to the Contract/this RFP. The provisions shall survive the Contract.

31. Suspension of Payment to the Successful Bidder

IDBI Bank may by a written notice of suspension, suspend all payments to the

Successful Bidder under the Contract, if the Successful Bidder fails to perform any of its

obligations under the Contract, (including the carrying out of the Services) provided that

such notice of suspension:

i. Shall specify the nature of the failure and

ii. Shall request the Successful Bidder to remedy such failure within a specified period

from the date of issue of such notice of suspension.

32. Period of Contract

The contract will be for a period of 3 years subject to extension by IDBI Bank at its sole

discretion.


SECTION 6

BIDDER INFORMATION

(TO BE FURNISHED ALSO FOR EACH SUBCONTRACTOR SEPARATELY)

Name of the Company/Firm

Postal Address

Address of Registered Office

Telephone, Fax, Mobile numbers of key Executives/Directors

E-mail address

Year of commencement of business

Certifications

Staff – Technical support

Staff – Software development Whether for the process of Management Services of Debit Cards, the Bidder / any of its associates, have ever been cautioned/ reprimanded/blacklisted or have had its contract revoked / terminated by any concern to which it was under contract for supply of cards, or by any regulatory or statutory body or RBI or the Indian Banks Association (IBA) etc. Please provide the details.

Name, Designation, Tel No, email of the authorised official submitting the RFP

KEY / SENIOR OFFICIALS / DIRECTORS

Sr. No.

Name Designation Qualification With the Company since

Line of Experience

FINANCIAL INDICATORS (Rs in crores) (Financial year wise) Item 2015-16 2016-17 2017-18

Turnover from Business in India Profit after Tax from Business in India


ANNEXURE - 1

CONTENTS AND FORMAT OF TECHNICAL BID

The major sections of the proposal should be organized as follows:

Introduction

This section should provide a brief write-up about the proposal, Bidder

Bidder Information

This section should provide all the relevant information about the Bidder, including

the required Bidder information (Section 6 of the RFP).

Product Information

This section should provide product brochures, product technical specifications,

pamphlets, etc..

Maintenance & Support

This section should discuss the Maintenance & Support methodology to be adopted

by the Bidder.

List of documents/ enclosures

Documents, other than the commercial documents, that must be submitted with the

proposal are the following:-

a) Bidder’s constitution documents like Articles of Association & Memorandum of

Association / Partnership Deed / Proprietorship registration document etc. or any

other related document specified by the Bank.

b) Covering letter as mentioned in Annexure 2.

c) Undertaking letter as mentioned in Annexure 5.

d) Unconditional Acceptance of Terms & Conditions of the RFP as mentioned in

Annexure 11.

e) INFORMATION SECURITY CERTIFICATE as mentioned in Annexure 20.

f) Original copy of Bid duly signed with its stamp.

g) One copy of this tender document and corrigendum with seal & signature of the

authorized person on each page.

h) All the Bids must be accompanied by EMD and pay-order/demand draft towards

cost of this tender document.

i) Last 3 years Audited balance sheets (duly certified / authenticated) as a supporting

document. The proposals submitted by the prospective Bidders shall be

summarily rejected, if it does not comply with the turnover condition mentioned

in the technical eligibility criteria.

j) In case the activities mentioned in the Scope of Work are sub-contracted, copies

of agreements between the Bidder and it’s service provider should be submitted.

k) Bidder should submit certificate of incorporation and a self declaration stating


that they are not in the negative list of any bank/government organization. The

self declaration should be on a company letter head and duly signed by authorized

signatory.

l) Addresses of support offices PAN India if any.

m) Documents proving the clientele of the Bidder

n) Details of technical staff and R&D facilities available in India and abroad for

performance/ delivery of Services.

o) Letter from the Bidder permitting and authorising IDBI Bank and its officials to

visit and inspect its premises before opening of the Financial Bids.

p) Certifications details like ISO if any.

q) Supporting document/copies in support of Bidder’s eligibility as per pre-

qualification criteria;

r) Details of the Bidder and Bank details as per Annexure 12;

s) Non-Disclosure Agreement as per Annexure 9;

t) Self-declaration stating that the Bidder has not been blacklisted by Govt./Govt.

Agency/Bank(s)/Financial Institutions in India or overseas in the last three years,

no legal proceedings pending or threatened against Bidder or any sub

Bidder/third party or its team which adversely affect/may affect performance

under the Contract; and no inquiries or investigations have been threatened,

commenced or pending against the Bidder or any sub-Bidder / third party or its

team members by any statutory or regulatory or investigative agencies, duly

signed by its authorized signatory. The declaration should be part of Offer letter.

The offer letter should be printed on the letter head of the Bidder.

u) Copy of all permissions, consents, approvals and license from all authorities,

both regulatory/statutory and non-regulatory, for executing the Service(s).

v) A copy of VISA, MASTERCARD and RUPAY Certification for the

Personalization Bureau/s carrying out the EMV/CONTACT LESS CARD with

Chip Card and MagStripe & Image/Photo Card personalization work.

w) Details of Bidders Internet Website, Cell phone, telephone numbers and email id

of concerned officials.

x) Any other document/information prescribed in the RFP to be submitted as part of

the Bid.


ANNEXURE – 2 : Format for Cover Letter

Place:

Date:

To,

IDBI Bank Ltd.





Dear Sir,

Subject : Supply, Printing and Personalization of EMV/CONTACT LESS CARD with

MagStripe and Magstripe Cards with collaterals, PIN printing and dispatch

In respect of the Bid for Supply, Printing and Personalization of EMV/CONTACT

LESS CARD with MagStripe and Magstripe Cards with collaterals, PIN printing and

dispatch please find enclosed our response to your RFP dated February 5, 2018.

Having examined the RFP Document and annexure thereto, I/we, the undersigned, in

conformity with the RFP offer to provide the Service(s) as defined and described in the RFP,

on the terms and conditions mentioned in the RFP and for the sum / price indicated as per

Financial Bid.

If any action is brought against IDBI Bank for infringement / violation, of the applicable laws

in respect of the Service(s)/ our obligations, I/we shall defend the same at my/our cost and

consequences and will indemnify IDBI Bank and shall hold IDBI Bank harmless of all the

costs and other expenses that IDBI Bank may incur or suffer in this connection.

I/We undertake to you that, if my/our Bid/Proposal is accepted, I/we shall provide the

Service(s) comprised in the Contract within timeframe specified, starting from the date of

receipt of notification of award from IDBI Bank.

We agree to abide by this proposal for the period of 90 days from the date of Bid opening

and it shall remain binding upon me/us and may be accepted at any time before the expiry of

that period.

I/We agree to execute a contract in the form to be communicated by IDBI Bank,

incorporating all agreements with such alterations or additions thereto as may be necessary to


adapt such agreement to the circumstances of the standard and notice of the award within

time prescribed after notification of your intention to accept this proposal.

Unless and until a formal agreement is prepared and executed this proposal together with

your written acceptance thereof shall constitute a binding contract. I/We also agree to

execute all other documents and agreements as may be advised by IDBI Bank.

I/We understand that you are not bound to accept the lowest or any Bid you may receive, not

to give any reason for rejection of any Bid and that you will not defray any expenses incurred

by me/us in biding.

I/We certify that all the information and representations furnished herein are true, correct,

valid and subsisting in every respect and can be supported with relevant documents of proof

on demand by the IDBI Bank and that I/we have not suppressed any information, which is

within my/our knowledge.

As security for the due performance and observance of the undertaking and obligation of the

Bid, I/we submit herewith Demand Draft / Banker’s Cheque bearing no. ____________

dated __________ drawn in favour of IDBI Bank Limited for an amount of Rs. 10,00,000/-

payable at Mumbai.

Dated this _____ day of ____________________ 2018

Signature

(Company Seal)1

__________________

In the capacity of

Duly authorized to sign bids for and on behalf of:

1 In accordance with the provisions for affixation of common seal as provided in the Articles of Association and to be supported by board resolution.


ANNEXURE – 3 : Acceptance Certificate

No. Date:

M/s.

Subject : Supply, Printing and Personalization of EMV/CONTACT LESS CARD with

MagStripe and Magstripe Cards with collaterals, PIN printing and dispatch

This is to certify that the Supply, Printing and Personalization of EMV/CONTACT LESS

CARD with MagStripe and Magstripe Cards with collaterals, PIN printing and

dispatch in terms of the RFP __________________ has been successfully completed

(subject to remarks in para No.2) in accordance with the Contract.

Contract No. ______________________________ dated ________

The Successful Bidder has fulfilled his contractual obligations satisfactorily*

or

The Successful Bidder has failed to fulfil its contractual obligations with regard to the

following :

(a)

(b)

(c)

(d)

The amount of recovery on account of non-rendering of Services is given under Para

No._____.

The amount of recovery on account of failure of the Successful Bidder to meet its contractual

obligations is as indicated in endorsement of the letter.

Signature : ___________________

Name : ___________________

Designation : _____________________________________

Explanatory notes for filing up the certificates:


ANNEXURE – 4 : Format of power-of-attorney for signing of Bid

POWER OF ATTORNEY

(On Stamp Paper of relevant value)

Know all men by these presents, we (name of the Bidder and

its address) do hereby appoint and authorize Shri (full name and

residential address) who is presently employed with us and holding the position of

as our attorney, to do in our name and on our behalf, all such

acts, deeds and things necessary in connection with or incidental to our proposal for Supply,

Printing and Personalization of EMV/CONTACT LESS CARD with MagStripe &

Image/Photo and Magstripe Cards, in response to the RFP ( Request for Proposal) floated by

IDBI Bank Ltd (hereinafter referred to as IDBI Bank), including signing and submission of

all documents and providing information/responses to IDBI Bank in all matters in connection

with our Bid.

We hereby agree, declare and undertake that all the acts, deeds and things lawfully done by

our said attorney shall be construed as acts, deeds and things done, performed and executed

by us and we hereby agree to ratify and confirm all acts, deeds and things lawfully done by

our said attorney pursuant to this irrevocable Power of Attorney and that all acts, deeds and

things done by our aforesaid attorney shall always be deemed to have been done by us.

Dated this _____ day of ____________________ 2018

For

(Signature)

(Name, Designation and Address)

Accepted

(Signature)

(Name, Title and Address of the Attorney)

Date:

Witnesses :

1)

(Name, Signature & Address)

2)

(Name, Signature & Address)


Note:

1. The mode of execution of the Power of Attorney should be in accordance with the

procedure, if any, laid down by the applicable law and the charter documents of the

executants and when it is so required the same should be under common seal affixed

in accordance with the required procedure.

2. Also, wherever required, the Bidder should submit for verification the extract of the

charter documents and documents such as a resolution/power of attorney in favour of

the Person executing this Power of Attorney for the delegation of power hereunder on

behalf of the Bidder.

3. In case the Application is signed by an authorized Director / Partner or Proprietor of

the Applicant, a certified copy of the appropriate resolution / document conveying

such authority may be enclosed in lieu of the Power of Attorney.


ANNEXURE – 5 : Undertaking

Undertaking

We, [] (name and designation) on behalf of [] having its registered office at [] have

submitted a Bid proposal to IDBI Bank for Supply, Printing and Personalization of

EMV/CONTACT LESS CARD with MagStripe & Image/Photo and Magstripe Cards in

response to the Request for Proposal (RFP) dated issued February 5, 2018 by IDBI Bank.

a. We are duly authorized persons to submit this undertaking

b. We have read and understood the aforesaid RFP and we hereby convey our

absolute and unconditional acceptance to the aforesaid RFP.

c. We do not have any business relationship with IDBI Bank including its

directors and officers which may result in any conflict of interest between us

and IDBI Bank. We shall on occurrence of any such event immediately

inform the concerned authorities of the same

d. We have submitted our Bid in compliance with the specific requirements as

mentioned in this RFP.

e. We have provided with all necessary information and details as required by

IDBI Bank and shall provide with such additional information’s may be

required by IDBI Bank from time to time.

f. Neither we nor any of our employee/director/officer has been barred from

providing the Services nor are we in negative list/blacklisted by any public

sector banks, statutory or regulatory or investigative agencies in India or

abroad; no legal proceedings pending or threatened against us which adversely

affect/may affect performance under the Contract; and no inquiries or

investigations have been threatened, commenced or pending against us by any

statutory or regulatory or investigative agencies. All the information furnished

here in and as per the document submitted is true and accurate and nothing has

been concealed or tampered with. We have gone through all the conditions of

Bid document/RFPand are aware that we would be liable to any punitive

action in case of furnishing of false information / documents.

It is further certified that we have not modified or deleted any text/matter in this RFP.

Dated this _____ day of ____________________ 2018

Signature

(Company Seal)

__________________

In the capacity of

Duly authorized to sign bids for and on behalf of:


ANNEXURE – 6 : Contract Form

THIS AGREEMENT made at………………… the ………day of …………………….

2018. Between IDBI BANK LIMITED, a company registered under the Companies Act,

2013and a banking company within the meaning of Section 5 (c) of the Banking Regulation

Act, 1949 (10 of 1949) and having its registered office at IDBI Tower, WTC Complex,

Cuffe Parade, Mumbai – 400 005 (hereinafter called “IDBI Bank” which expression shall

unless it be repugnant to the subject, context or meaning thereof shall be deemed to mean and

include its successors and assigns) of the ONE PART

And

………………… (Name of Successful Bidder) of ………………… (please specify the

registered office of the Successful Bidder) (hereinafter called “Successful Bidder” which

expression shall unless it be repugnant to the subject, context or meaning thereof shall be

deemed to mean and include its successors and permitted assigns) of the OTHER PART;

IDBI Bank and Successful Bidder are hereinafter collectively referred to as "Parties"

and individually as Party-

WHEREAS IDBI Bank vide its RFP No. 1/2018 dated February 5, 2018 (RFP) had

invited Bids from the eligible Bidders for Supply, Printing and Personalization of

EMV/CONTACT LESS CARD with MagStripe & Image/Photo and Magstripe Cards.

WHEREAS the Successful Bidder has represented that it is engaged in the business

of providing the Services and has all the requisite skills, expertise, experience and necessary

facilitates for providing/rendering/delivering the Service(s) to IDBI Bank.

WHEREAS IDBI Bank relying upon the representations and warranties made by the

Successful Bidder has accepted its Bid for rendering/delivering the Service(s) for the sum of

[] (Contract Price in Words and Figures) (hereinafter called “the Contract Price”). In the

said premises, the Parties hereby enter into this Agreement to provide the Service(s), on the

terms and conditions appearing hereinafter

NOW THIS AGREEEMENT WITNESSETH AND IT IS HEREBY AGREED BY

AND BETWEEN THE PARTIES HERETO AS FOLLOWS:

In this Agreement words and expressions not specifically defined shall have the same

meanings as are respectively assigned to them in the RFP.


It is understood from the Contract Form that it is agreed by the parties to the

Agreement that the RFP together with all annexures, schedules and forms of RFP

amended from time to time and the Agreement executed by the parties and other

documents shall be deemed to form and be read and construed as part of the present

Agreement/Contract Form and this contract supersedes any prior contract, understanding

or representations of the parties on the subject matter.

In consideration of the payment of the Contract Price in accordance and subject to terms and

conditions contained in RFP by IDBI Bank to the Successful Bidder, the Successful Bidder

hereby agrees and covenants with IDBI Bank to provide/render/deliver the Service(s) and to

remedy defects, if any therein, strictly in conformity in all respects with the provisions of the

Contract.

IDBI Bank hereby agrees and covenants to pay the Successful Bidder in consideration of the

Service(s) and the remedying of defects, if any therein, the Contract Price or such other sum

as may become payable under the provisions of the Contract at the times and in the manner

prescribed by the Contract.

IN WITNESS WHEREOF the parties hereto have caused these presents to be executed on

the day, month and year first above written.

Signed and Delivered by

the withinnamed

Signature :

Name :

Date :- ..........................

IN THE PRESENCE OF

1. Signature

Name :- .......................

Address :- .......................


..................................

2. Signature

Name :- .......................

Address : .......................

..................................

Signed and Delivered by ......... .........................

the withinnamed

M/s. ..................................

..................................

Date :- .......................

IN THE PRESENCE OF :

1. Signature 2. Signature

Name :- ...................... Name : ……………………….

Address :- ...................... Address : ……………………

.................................. ………………………..


ANNEXURE – 7 : Performance Security Form

Bank Guarantee No.

Bank Guarantee Amount

Expiry Date

Claim Amount

Account

___________________________________

___________________________________

___________________________________

___________________________________

M/s.

GUARANTEE FOR PERFORMANCE OF CONTRACT

THIS GUARANTEE AGREEMENT executed at ___________ this ________ day

of _____________ Two Thousand Fifteen

BY :

______________________ Bank, a body corporate constituted under _______________,

having its Registered Office/ Head Office at ______________, and a Branch Office at

_____________________________________________________ (hereinafter referred to as

“the Guarantor”, which expression shall, unless it be repugnant to the subject, meaning or

context thereof, be deemed to mean and include its successors and assigns)

IN FAVOUR OF:

IDBI BANK LIMITED, a company registered under the Companies Act, 2013 and a

banking company within the meaning of Section 5 (c) of the Banking Regulation Act, 1949

(10 of 1949) and having its registered office at IDBI Tower, WTC Complex, Cuffe Parade,

Mumbai – 400 005 (hereinafter referred to as “IDBI Bank” which expression shall unless it

be repugnant to the subject, meaning or context thereof, be deemed to mean and include its

successors and assigns),


WHEREAS, IDBI Bank, vide its RFP No.1/2018 dated February 5, 2018 (RFP), had called

for the bids for engagement of vendor to implement Supply, Printing and Personalization of

EMV/CONTACT LESS CARD with MagStripe & Image/Photo and Magstripe Cards with

collaterals, PIN printing and dispatch and for the purposes M/s. [] have been appointed as

the vendor (hereinafter referred to as “Successful Bidder"). The Successful Bidder has

entered into Contract on [] (the Contract) with IDBI Bank, subject to the terms, conditions,

covenants, provisions and stipulation contained therein. The Successful Bidder has also

furnished indemnity deed dated [] and non-disclosure / confidentiality agreement dated []

and as such is bound by the same.

AND WHEREAS pursuant to RFP, the Contract, Annexure, Schedule, Forms and the other

related documents (hereinafter collectively referred to as “the said documents”, IDBI Bank

has agreed to avail from M/s []and M/s. [] has agreed to provide to the Bank Supply,

Printing and Personalization of EMV/CONTACT LESS CARD with MagStripe &

Image/Photo and Magstripe Cards with collaterals, PIN printing and dispatch, more

particularly described in the said documents (hereinafter collectively referred to as “the

Services”), subject to payment of the contract price as stated in the said documents (the

Contract Price) and also subject to the terms, conditions, covenants, provisions and

stipulations contained in the said documents.

AND WHEREAS the Successful Bidder has duly signed the said documents.

AND WHEREAS in terms of the said documents, the Successful Bidder has agreed to

provide the Services and to procure an unconditional and irrevocable performance bank

guarantee, in favor of IDBI Bank, from a bank acceptable to IDBI Bank for securing the

Services towards the faithful observance and performance by the Successful Bidder of the

terms, conditions, covenants, stipulations, provisions of the said documents.

AND WHEREAS at the request of the Successful Bidder, the Guarantor has agreed to

guarantee the Bank, payment amounting to Rs.1,50,00,000/- (Rupees One crore Fifty lakhs

only) towards faithful observance and performance by the Successful Bidder of the terms of

the said document

NOW, THEREFORE, THIS AGREEMENT WITNESSETH AS FOLLOWS:

The words and expressions not specifically defined shall have the same meanings as are

respectively assigned to them in the RFP


1. The Guarantor hereby guarantees and undertakes to pay, on demand, to IDBI Bank at

its office at Mumbai forthwith an amount of Rs.1,50,00,000/- or any part thereof, as the case

may be, as aforesaid due to IDBI Bank from the Successful Bidder, towards any loss, costs,

damages, etc. suffered by IDBI Bank on account of default of the Successful Bidder in the

faithful observance and performance of the terms, conditions, covenants, stipulations,

provisions of the said documents, without any demur, reservation, contest, recourse or protest

or without any reference to the Successful Bidder. Any such demand or claim made by IDBI

Bank, on the Guarantor shall be final, conclusive and binding notwithstanding any difference

or any dispute between IDBI Bank and the Successful Bidder or any dispute between IDBI

Bank and the Successful Bidder pending before any Court, Tribunal, Arbitrator, or any other

authority.

2. The Guarantor agrees and undertakes not to revoke this Guarantee during the

currency of these presents/the said documents, without the previous written consent of IDBI

Bank and further agrees that the Guarantee herein contained shall continue to be enforceable

until and unless it is discharged earlier by IDBI Bank, in writing.

3. IDBI Bank shall be the sole judge to decide whether the Successful Bidder has failed

to observe the terms and conditions of the said documents and on account of the said failure

what amount has become payable by the Successful Bidder to IDBI Bank under this

Guarantee. The decision of IDBI Bank in this behalf shall be final, conclusive and binding

on the Guarantor and the Guarantor shall not be entitled to require IDBI Bank to establish its

claim under this Guarantee and shall pay the sums demanded without any objection,

whatsoever.

4. To give effect to this Guarantee, IDBI Bank, may act as the Guarantor was the

principal debtor to it.

5. The liability of the Guarantor, under this Guarantee shall not be affected by

(a) Any change in the constitution or winding up of the Successful Bidder or any absorption,

merger or

(b) Amalgamation of the Successful Bidder with any other company, corporation or concern;

or

(C) Any change in the management of the Successful Bidder or takeover of the management

of the Successful Bidder by the Government or by any other authority; or

(d) Acquisition or rationalization of the Successful Bidder and / or of any of its

undertaking(s) pursuant to any law; or

(e) Any change in the constitution of IDBI Bank / Successful Bidder; or


(f) Any change in the setup of the Guarantor which may be by way of change in the

constitution,

(g) Winding up, voluntary or otherwise, absorption, merger or amalgamation or otherwise; or

the absence or deficiency of powers on the part of the Guarantor to give Guarantees and / or

Indemnities or any irregularity in the exercise of such powers.

(h) Any variance in the terms and conditions of the said documents.

6. IDBI Bank shall be at liberty to make any modification or otherwise vary or alter the

said terms & conditions and / or rules or regulations concerning the said documents and the

same will not in any way discharge or otherwise vitiate or affect this Guarantee. However,

the liability of the Guarantor shall not exceed the guaranteed amount of Rs.1,50,00,000/- at

any point of time.

7. Any act or omission, time or indulgence granted by IDBI Bank to the Successful

Bidder and / or Guarantor if any will also not discharge this Guarantee or otherwise vitiate or

affect or prejudice this Guarantee. Notwithstanding anything to the contrary contained

herein, and / or any indulgence shown by IDBI Bank, the Guarantee hereby furnished shall

remain in full force and effect until the ultimate balance of the entire dues of IDBI Bank

being Rs.1,50,00,000/- under this Guarantee as aforesaid have been paid in full.

8. The Guarantor shall on demand make the payment without set-off and free and clear

of any deductions, charges, fees, or withholding of any nature presently or in the future

imposed, levied, collected, withheld or assessed by the Government or any political

subdivision or authority and therein and thereof.

9. The Guarantor confirms that a mere letter from IDBI Bank under the signature of its

Authorized Signatory that there has been a default/failure on the part of the Successful

Bidder in faithfully observing and performing the terms, conditions, covenants, stipulations,

provisions, of the Agreement/ the said documents, shall without any other or further proof be

final, conclusive and binding on the Guarantor.

10. This Guarantee will expire on [] (validity period). However, any demand or claim

under this Guarantee must be received by the Guarantor within a period of 90 days (claim

period) after the expiry of the validity period and if no such demand or claim has been

received by the Guarantor within 90 days after the expiry of the validity period, then all the

rights of the Bank under this Guarantee shall cease.

11. The Guarantor hereby agree and undertake to extend the validity period of this guarantee

for a further period as decided by IDBI Bank when such request is received at least 15 days

before the expiry of validity period of the Guarantee.


12. This Guarantee shall be binding upon us and successors–in-interest and shall be

irrevocable.

13. For all purposes connected with this Guarantee and in respect of all disputes and

differences under or in respect of these presents or arising therefrom, the courts of Mumbai

shall alone have jurisdiction to the exclusion of all other courts.

IN WITNESS WHEREOF the Guarantor has caused these presents to be executed on

the day, month and year first herein above written as hereinafter appearing.

SIGNED AND DELIVERED BY

the within named Guarantor,

______________________,

by the hand of Shri.__________,

its authorised official.


ANNEXURE - 8 : Deed of Indemnity

This Deed of Indemnity executed at Mumbai on the ______ day of _______ by

________________________________________ (hereinafter referred to as “the Obligor” which

expression shall unless it be repugnant to the context, subject or meaning thereof, shall be

deemed to mean and include successors and permitted assigns);

IN FAVOUR OF

IDBI BANK LIMITED, a company registered and incorporated under the Companies

Act, 2013and a banking company within the meaning of section 5 (c) of the Banking Regulation

Act, 1949 (10 of 1949) having its registered office at IDBI Tower, WTC Complex, Cuffe

Parade, Colaba, Mumbai – 400 005 (hereinafter referred to as “IDBI Bank ” which expression

shall, unless it be repugnant to the subject or context or meaning thereof, be deemed to mean and

include its successors and assigns)

WHEREAS IDBI Bank vide its RFP No.1/2018 dated February 5, 2018 (RFP) had invited

Bids from the eligible Bidders for Supply, Printing and Personalization of EMV/CONTACT

LESS CARD with MagStripe & Image/Photo and Magstripe Cards

WHEREAS

(1) The Obligor has

(a) offered to IDBI Bank the Services as stated under the RFP;

(b) represented and warranted that it has all permissions, consents, approvals and

license from all authorities, both regulatory / statutory and non-regulatory, for

executing the Services as stated in the Contract dated……… ;

(c) represented and warranted that the aforesaid Services offered to IDBI Bank do

not violate any provisions of the applicable laws, regulations or guidelines

including laws relating to Intellectual Property Rights, legal and environmental.

In case there is any violation of any law, rules or regulation, which is capable of

being remedied the same will be got remedied immediately during the

implementation, maintenance and contract period to the satisfaction of IDBI

Bank;

(d) represented and warranted that they are authorised and legally eligible and

otherwise entitled and competent to enter into such Contract with IDBI Bank;


(2) IDBI Bank, relying and based on the aforesaid representations and warranties of the

Obligor, has agreed to avail the Services from the Obligor on the terms and conditions

contained in its Contract dated ____________________ (the Contract) with the Obligor;

(3) One of the conditions of the aforesaid Contract is that the Obligor is required to furnish an

indemnity in favour of IDBI Bank indemnifying the latter against any loss, damages or

claims arising out of any violations of the applicable laws, regulations, guidelines during the

execution and rendering/delivery of Services to IDBI Bank and/or due to breach of terms

and conditions of the Contract by the Obligor and/or on account of misconduct, omission or

negligence or otherwise by the Obligor.

(4) In pursuance thererof, the Obligor has agreed to furnish an indemnity in the form and

manner and to the satisfaction of IDBI Bank as hereinafter appearing;

NOW THIS DEED WITNESSETH AS UNDER: -


respectively assigned to them in the RFP/the Contract.

In consideration of IDBI Bank having agreed to award the Contract to the Obligor, the

Obligor hereby unconditionally, absolutely and irrevocably agree and undertake that: -

(1) the Obligor shall, at all times hereinafter, save and keep harmless and indemnified IDBI

Bank, including its respective directors, officers, employees, agents and representatives

and keep them indemnified from and against any claim, costs, charges, damages, demand,

losses, liabilities or expenses of any nature and kind whatsoever and by whomsoever made

in respect of the Contract and any loss or damage caused from and against all suits and

other actions that may be instituted taken or preferred against IDBI Bank by whomsoever

and all losses, damages, costs, charges and expenses that IDBI Bank may incur by reason

of any claim made by any claimant for any reason whatsoever or by anybody claiming

under them or otherwise for any losses, damages or claims arising out of all kinds of

accidents, destruction, deliberate or otherwise, direct or indirect, from those arising out of

violation of applicable laws including those relating to intellectual property rights, rules,

regulations, guidelines and also from the environmental damages, if any, which may occur

or result from the terms of the Contract/Agreement.

(2) The Obligor further agrees and undertakes that the Obligor shall, ensure that all the

permissions, authorisations, consents and licenses are obtained and renewed from the local

and/or municipal and/or governmental authorities, as may be required under the applicable

laws, rules, regulations, guidelines, orders framed or issued by any appropriate authorities.


(3) The Obligor further agrees to provide complete documentation of all sub-systems,

operating systems, systems software, utility software and other software, hardware or other

components in the nature of accessories or otherwise they are having or procured from

third parties. The Obligor shall also provide licensed software for all software services,

whether developed by it or acquired from others for performing the obligations under the

Contract. The Obligor hereby indemnifies and keeps indemnified IDBI Bank including its

respective directors, officers, employees, agents and representatives against any levies /

penalties / claims / demands litigations, suits, actions, judgments, and or otherwise on

account of any default and or breach and or otherwise in this regard.

(4) If any additional approval, consent or permission is required by the Obligor to execute

and perform the Contract during the currency of the Contract, it shall procure the same

and/or comply with the conditions stipulated by the concerned authorities without any

delay.

(5) The obligations of the Obligor herein are irrevocable, absolute and unconditional, in each

case irrespective of the value, genuineness, validity, regularity or enforceability of the

aforesaid Contract or other agreement, or the insolvency, bankruptcy, reorganization,

dissolution, liquidation or change in ownership of IDBI Bank or Obligor or any other

circumstance whatsoever which might otherwise constitute a discharge or defence of an

indemnifier.

(6) The obligations of the Obligor under this deed shall not be affected by any act, omission,

matter or thing which, would reduce, release or prejudice the Obligor from any of the

indemnified obligations under this indemnity or prejudice or diminish the indemnified

obligations in whole or in part, including in law, equity or contract (whether or not known

to it or to IDBI Bank).

(7) This indemnity shall survive the Contract.

(8) Any notice, request or other communication to be given or made under this indemnity

shall be in writing addressed to either party at the address stated in the Contract and/or as

stated above.

(9) This indemnity and other non-contractual obligations arising out of this indemnity, shall

be governed by, and construed in accordance with, the laws of Republic of India. The

Obligor irrevocably and unconditionally agrees that any legal action, suit or proceedings

arising out of or relating to this indemnity may be brought in the Courts/Tribunals at

Mumbai. Final judgment against the Obligor in any such action, suit or proceeding shall be


conclusive and may be enforced in any other jurisdiction, by suit on the judgment, a

certified copy of which shall be conclusive evidence of the judgment, or in any other

manner provided by law. By the execution of this indemnity, the Obligor irrevocably

submits to the exclusive jurisdiction of such Court/Tribunal in any such action, suit or

proceeding.

(10)IDBI Bank may assign or transfer all or any part of its interest herein to any other person.

Obligor shall not assign or transfer any of its rights or obligations under this indemnity,

except with the prior written consent of IDBI Bank.

IN WITNESS WHEREOF the Obligor has signed these presents on the day, month and

year first above written.

Signed and Delivered on behalf of )

___________________ )

by the hand of ___________________,)

_________, the authorised official )

of the Obligor


ANNEXURE – 9 : NON-DISCLOSURE AGREEMENT

This Non-Disclosure Agreement entered into between IDBI Bank Limited, a company

incorporated and registered under the Companies Act, 1956 (1 of 1956) and a banking company

within the meaning of Section 5 (c) of the Banking Regulation Act, 1949 (10 of 1949) and

having its registered office at IDBI Tower, WTC Complex, Cuffe Parade, Mumbai – 400 005

(hereinafter called “ IDBI Bank” which expression shall unless it be repugnant to the subject,

context or meaning thereof shall be deemed to mean and include its successors and assigns) of

the ONE PART

And

……………. (Name of Successful Bidder) of …………………… (please specify the registered

office of the Successful Bidder) (hereinafter called “the Successful Bidder” which expression

shall unless it be repugnant to the subject, context or meaning thereof shall be deemed to mean

and include its successors) of the OTHER PART;

IDBI Bank and Successful Bidder wherever the context so permits, shall hereinafter collectively

refer to as the “Parties” and individually as a “Party

WHEREAS IDBI Bank vide its RFP No.1/2018 dated February 5, 2018 (RFP) had invited for

the Bids from eligible Bidders for performing/delivering the Services. The Successful Bidder

after going through the RFP and being interested to perform/deliver the Services participated in

the bidding process and submitted its Bid.

WHEREAS the Successful Bidder had represented that it is engaged in the business of providing

the Services and has all the requisite skills, expertise, experience and necessary facilitates for

providing/rendering/delivering the Service(s) to IDBI Bank.

WHEREAS IDBI Bank based upon the representation and warranties made by the Successful

Bidder had entered into a contract dated [●] (the Contract) for the performance/delivery of

Services by the Successful Bidder.

WHEREAS, the Successful Bidder is aware and confirms that the information, data, drawings

and designs, and other documents made available in the RFP/ the Contract and thereafter

regarding the Services as furnished by it in RFP or otherwise and all the information under the

RFP /the Contract is privileged and strictly confidential and/or proprietary to IDBI Bank.

NOW THEREFORE, in consideration of the foregoing, the Successful Bidder agrees to all of

the following conditions for grant of access to IDBI Bank’s property/information and other data.


It is hereby agreed as under:


respectively assigned to them in the RFP/the Contract.

“Confidential Information" means, (i) intellectual property information and information

relating to Intellectual Property Rights; (ii) technical or business information or material not

covered in (i); (iii) proprietary or internal information related to the current, future and

proposed products or service(s) of IDBI Bank including, financial information, process/flow

charts, business models, designs, drawings, data information related to products and

service(s), procurement requirements, purchasing, customers, investors, employees, business

and contractual relationships, business forecasts, business plans and strategies, information of

IDBI Bank; (iv) information disclosed by IDBI Bank pursuant to the Contract and the RFP

and (v) all such other information which by its nature or the circumstances of its disclosure is

confidential.

a) The Successful Bidder agrees that they shall hold in trust any Confidential Information

received by them , under the Contract and the strictest of confidence shall be maintained in

respect of such Confidential Information. The Successful Bidder also agrees and undertake

to:

(i) maintain and use the Confidential Information only for the purposes of the Contract and

only as permitted herein;

(ii) make copies as specifically authorized by the prior written consent of IDBI Bank and

with the same confidential or proprietary notices as may be printed or displayed on the

original;

(iii) restrict access and disclosure of confidential information to such of their employees,

agents, vendors, and contractors strictly on a "need to know" basis, to maintain

confidentiality of the Confidential Information disclosed to them in accordance with this

clause; and

(iv) treat Confidential Information as confidential for a period of 2 years from the date of

receipt. In the event of earlier termination of this Contract, the Successful Bidder hereby

agrees to maintain the confidentiality of the Confidential Information for a further period

of 2 years from the date of such termination.


b) Confidential Information in oral form must be identified as confidential at the time of

disclosure and confirmed as such in writing within 10 days of such disclosure.

Confidential Information does not include information which:

(i) the Successful Bidder knew or had in its possession, prior to disclosure, without

limitation on its confidentiality;

(ii) is independently developed by the Successful Bidder without breach of the Contract;

(iii) is the public domain;

(iv) is received from a third party not subject to the obligation of confidentiality with

respect to such information;

(v) is released from confidentiality with the prior written consent of IDBI Bank .

The Successful Bidder shall have the burden of proving hereinabove are applicable to the

information in the possession of the recipient.

c) Notwithstanding the foregoing, the Successful Bidder acknowledges that the nature of the

Services to be performed under the Contract may require the Successful Bidder’s personnel

to be present on premises of IDBI Bank or may require the Successful Bidder’s personnel to

have access to computer networks and databases of IDBI Bank while on or off premises of

IDBI Bank. It is understood that it would be impractical for IDBI Bank to monitor all

information made available to the Successful Bidder’s personnel under such circumstances

and to provide notice to the Successful Bidder’s of the confidentiality of all such information.

Therefore, the Successful Bidder agrees and undertakes that any technical or business or

other information of IDBI Bank that the Successful Bidder’s personnel, or agents acquire

while on IDBI Bank premises, or through access to IDBI Bank computer systems or

databases while on or off IDBI Bank premises, shall be deemed Confidential Information.

d) Confidential Information shall at all times remain the sole and exclusive property of IDBI

Bank . Upon termination of the Contract, confidential information shall be returned to IDBI

Bank or destroyed, if incapable of return. The destruction shall be witnessed and so recorded,

in writing, by an authorised representative of each of the Parties. Nothing contained herein

shall in any manner impair or affect rights of IDBI Bank in respect of the Confidential

Information.

e) In the event that the Successful Bidder becomes legally compelled to disclose any

Confidential Information, then the Successful Bidder shall give sufficient notice to IDBI


Bank to enable IDBI Bank to prevent or minimize to the extent possible, such disclosure.

Successful Bidder shall not disclose to a third Party any Confidential Information or the

contents of this Contract without the prior written consent of IDBI Bank . The obligations of

this Clause shall be satisfied by handling Confidential Information with the same degree of

care, which the Successful Bidder applies to its own similar confidential information but in

no event less than reasonable care. The obligations of this clause shall survive the expiration,

cancellation or termination of the Contract.


g) Reverse Engineering (to be retained, if applicable)

The Successful Bidder acknowledges that during the course of performance of Services/its

obligations under the Contract/RFP, it may get an access to the software(s) owned by

/licensed to IDBI Bank. Successful Bidder warrants that it shall use such software only for

the purpose of the Contract/this RFP and shall not do the following:

(i) reverse engineer, decompile, decode, decrypt, disassemble, or in any way derive

its source code;

(ii) modify, translate, adapt, alter, or create derivative works from it;

(iii) copy, distribute, publicly display, transmit, sell, rent, lease or otherwise exploit it;

or

(iv) distribute, sublicense, rent, lease, loan it to any third party

g) The provisions hereunder shall survive termination of the Contract.

IN WITNESS WHEREOF the Parties has caused these presents to be executed at the place

on the day, month and year first as hereinafter appearing.

For and on behalf of ______

(Successful Bidder)

Authorised Signatory

Name :

Designation :

Office Seal :

Place :

Date :

For and on behalf of

IDBI Bank Limited


ANNEXURE – 10 : PRICE SCHEDULE FORMAT

8.

7.

6.

5.

4.1

4.

3.

2.

1.

Sr

No.

Tota

l cost p

er C

ard

Cost o

f packin

g a

nd

disp

atc

hin

g P

IN

maile

rs in B

ranch

-wise

lots(P

IN stu

ffing,

makin

g b

ranch

-wise

Lots, d

ispatch

, etc)

Cost o

f statio

nery

for p

ackin

g P

IN

maile

rs(PIN

en

velo

pe, A

4

paper, to

ner,c

loth

enve

lope, ta

pe

, etc)

Cost o

f Prin

ting

PIN

maile

r

Cost o

f Bla

nk

PIN

maile

r

Cost o

f disp

atch

Cost o

f packin

g th

e

card

(cost o

f prin

ting,

Rece

ipt o

f Delive

ry,

etc)

Cost o

f colla

tera

ls

/statio

nery

Cost o

f Card

perso

na

lizatio

n,

Em

boss

ing a

nd

Prin

ting

Cost o

f Bla

nk ca

rd

Lin

e ite

ms (M

entio

n

only p

er ca

rd

costs in

INR

.)

A =

Rs.

Usa

ge

Guid

e

T &

C b

ookle

t

Card

Ma

iler

Inner e

nve

lope

Oute

r enve

lope

Cost o

f Issuin

g

Magnetic strip

e

base

d D

ebit ca

rds

of a

ny typ

e/b

rand

with

ho

logra

m in

INR

(Weig

hta

ge : 5

%)

B =

Rs.

Usa

ge G

uid

e

T &

C b

ookle

t

Card

Maile

r

Inner e

nve

lope

Oute

r enve

lope

Cost o

f issu

ing

EM

V C

ard

s with

Magstrip

e o

f an

y

bra

nd / a

ny typ

e/b

rand

with

ho

logra

m in

INR

.(We

ighta

ge

: 90 %

)

C =

Rs.

Usa

ge

Guid

e

T &

C b

ookle

t

Card

Ma

iler

Inner e

nve

lop

e

Oute

r enve

lope

Cost o

f issu

ing

Conta

ctless C

ard

s

with

Ma

gstrip

e o

f

an

y typ

e/b

ran

d

with

ho

logra

m in

INR

.(We

ighta

ge : 4

.5 %

)

D =

Rs.

Usa

ge

Guid

e

T &

C b

ookle

t

Card

Ma

iler

Inner e

nve

lope

Oute

r enve

lope

Cost o

f issu

ing

Photo

/image C

ard

s

with

EM

V/C

onta

ctle

ss of

an

y typ

e/b

ran

d

with

ho

logra

m in

INR

.(Weig

hta

ge : 0

.5 %

)

Contd..


Note:

1. The price quoted should be inclusive of delivery charges and exclusive of all applicable taxes,

duties and octroi

2. Formula to calculate the L1 Price = 0.05 x A + 0.90 x B + 0.045 x C + 0.005 x D

3. The prices A, B and C are inclusive of the costs towards all the 8 line items mentioned in the above

proforma.

4. After Online Reverse Auction is over and L1 Service Provider is selected, the selected Service

Provider shall quote ORA L1 price in clear terms and will provide revised break up of the ORA L1

price in the Format as described .

5. Bank will make the payment based on the line items used during the process by the service provider

as per the Bank’s requirement.


ANNEXURE – 11 : Format for Unconditional Acceptance of Terms & Conditions of

the RFP

(To be submitted on the Company’s Letter Head)

To,

The Deputy General Manager,





Ref: RFP for Supply, Printing and Personalization of EMV/CONTACT LESS

CARD with MagStripe and Magstripe Cards with collaterals, PIN printing and

dispatch

This is to confirm that we unconditionally accept all the terms and conditions as

mentioned in the RFP No.1/2018 dated February 5, 2018 and Corrigendum dated---

floated by IDBI Bank Ltd. for Supply, Printing and Personalization of EMV/CONTACT

LESS CARD with MagStripe & Image/Photo and Magstripe Cards with collaterals, PIN

printing and dispatch.

Authorized Signatory

( )

Designation

Company Stamps


ANNEXURE – 12 : BANK DETAILS

(to be included in Technical Bid Envelope)

Successful Bidder is advised to open an Account with Bank. to facilitate easy and

timely credit of payments for goods delivered / services rendered.

. Name of the Bank & Branch

2 Address of the Bank

Contact Person

Telephone No.

Fax No

e-mail

. Over Draft Limit

. Bank Guarantee Limit

Remarks, if any

Corporate Authorisation details.

Note: This statement has to be duly attested by the banker.

Signature: Signature:

Name of the Authorised Person: Name of the Authorised Person:

Designation: Designation:

Company Seal Banker Seal

All authorisations should be collected.


ANNEXURE 13

Details of EMV/CONTACT LESS CARD with MagStripe & Image/Photo Card plastic

Procurement/ Manufacturing/Personalization work and approximate quantities

A. Details of Card Printing / Indenting

1. Artwork as per requirements, 6 + 4 colors

2. Name of the Bank

3. Logo of Bank

4. Logo of VISA /MasterCard /RuPay/CoBranding

5. Card number

6. Aadhaar Number (UIDAI) / Student /Employee Number / Photo or any

other Number – if required

7. Name of customer

8. Expiry date

9. CVV number

10. Hologram

11. Signature Panel

12. Help Desk Number

13. Valid from date

B. Indicative list of Debit Card Products in our Bank:

1. VISA CLASSIC CHIP CARD

2. VISA WOMEN CHIP CARD

3. VISA BEING ME CHIP CARD

4. VISA POWERKIDZ CHIP CARD

5. VISA SIGNATURE CHIP CARD

6. VISA GOLD CHIP CARD

7. VISA PLATINUM CHIP CARD

8. VISA CLASSIC PAYWAVE CHIP CARD

9. VISA WOMEN PAYWAVE CHIP CARD

10. VISA BEING ME PAYWAVE CHIP CARD

11. VISA POWERKIDZ PAYWAVE CHIP CARD

12. VISA SIGNATURE PAYWAVE CHIP CARD

13. VISA PLATINUM PAYWAVE CHIP CARD

14. VISA WORLD CURRENCY CHIP CARD

15. VISA GIFT CHIP CARD

16. VISA GIFT CARD MAGSTRIPE

17. VISA CASHCARD CARD MAGSTRIPE


18. MASTERCARD GLOBAL CURRENCY CHIP CARD(TO BE

INTRODUCED)

19. MASTERCARD GOLD CHIP CARD

20. MASTERCARD CLASSIC CHIP CARD

21. RUPAY PLATINUM CHIP CARD

22. RUPAY CLASSIC CHIP CARD

23. RUPAY NRO PLATINUM CHIP CARD

24. RUPAY WOMEN PLATINUM CHIP CARD

25. RUPAY MUDRA CHIP CARD

26. RUPAY KCC CHIP CARD

27. RUPAY PMJDY CHIP CARD

28. Any other similar Card as introduced by the Bank from time to time.

Note:

1. Details of variants provided are indicative and number variants may be

increased/decreased as per the business requirements of the Bank.

2. Details of annual quantity & printing lots given are indicative based on our past

experience. The actual may vary as per business requirements.

3. Prospective bidders are advised to keep the above points in view while submitting

their commercial bids.


ANNEXURE 14

Details of procurement of Magstripe Card, Magstripe data creation, Printing and

Personalization of Magstripe Card as per technical specifications provided,

procurement/printing of collaterals /stationery(Prepaid & International)

Cost Visa Gift Card Visa Cash

Card Visa Cash

Card - Bilingual

India Money Card -

CashCard

Blank Plastic NA

Personalization Cost

Outer envelope NA

Inner envelope

x x NA

Card Mailer NA

Terms and Conditions booklet NA Debit Card Usage Guide

x x xNA

Important Notice x

Acknowledgement Form

x


ANNEXURE 15

Details of procurement of EMV/Contactless plastic with MagStripe & Image/Photo,

EMV data creation, Printing and Personalization of EMV Contact Card with

MagStripe as per technical specifications provided, procurement/printing of

collaterals/stationery. Cost Visa Debit Card Visa Gold Card Visa Platinum Card Visa Signature Card

Blank Plastic


Outer envelope

Card Mailer

Terms and Conditions booklet Debit Card Usage Guide

Cost Visa Being

Me Card Visa World

Currency Card Visa

Women's Card

Cost Visa Gift Card

Blank Plastic

Blank Plastic



Outer envelope

Outer envelope

Card Mailer

Inner envelope

Terms and Conditions booklet

Card Mailer

Debit Card Usage Guide

Terms and Conditions booklet

Important Notice X

X

Debit Card Usage Guide

x


x

x Important Notice

x


x

Cost Mastercard

All variants RuPay Card All variants

Blank Plastic Personalization Cost Outer envelope Card Mailer Terms and Conditions booklet Debit Card Usage Guide Total


ANNEXURE 16

Details of procurement and Personalization of non-Magstripe card

as per technical specifications provided.

Cost Preferred

Id Card Royal Id

Card

Blank Plastic


Total


ANNEXURE 18

Details of stationery and collaterals to be printed

Usage Guide

Name of Job: Classic, Gold, Women’s & Being me Debit Card Usage Guide (International)

No. Of Pages:

Cover Page - Front/ Back (4 Pages, 2 leaf )

Inner Pages - Front / Back (16 Pages, 8 leaf )

Paper:

Cover Page - 130 GSM Sinar Art (4 Pages, 2 leaf ) &

Inner Pages -100 GSM Super Sunshine (16 Pages, 8 leaf )

Colour: Cover - 4+ 0 & Inner Pages - 4 + 4

Size: 8.25” x 3.75” (Close) , 16.5” x 3.75” (Open)

Finish: Centre Pinning

Name of Job: Classic, Gold, Women’s & Being me Debit Card Usage Guide (Domestic)

No. Of Pages:

Cover Page – Front (4 Pages, 2 leaf )


Paper:



Colour: 4 + 4

Size: 8.25” x 3.75” (Close), 16.5” x 3.75” (Open)


Name of Job: Platinum Debit Card Usage Guide (International)

No. Of Pages:

Cover Page - Front/ Back ( 4 Pages, 2 leaf )


Paper:

Cover Page - 240 GSM Zanders Ikono Silk (4 Pages, 2 leaf ) &

Inner Pages -150 GSM Zanders Mega Silk Art (16 Pages, 8 leaf )

Colour: Cover Page- 5 + 0 & Inner Pages 4 + 4



Name of Job: Platinum Debit Card Usage Guide (Domestic)

No. Of Pages:

Cover Page - Front/ Back(4 Pages, 2 leaf )


Paper: 240 GSM Zanders Ikono Silk (4 pages) & Inner 12 pages on 150 GSM Zanders Mega Silk Art

Colour: 5 + 4

Size: 8.25” x 3.75” (Close) , 16.5” x 3.75” (Open)


Name of Job: Kids Card Usage Guide

No. Of Pages:

Cover Page - Front (4 Pages , 2 leaf )

Inner Pages - Front / Back (8 Pages , 4 leaf )

Paper: 200 GSM Sinar Art Cover Page (4 pages) & Inner 8 pages on 120 GSM Sinar Art

Colour: 4 + 4

Size:

8.25” x 3.75” (Close)

16.5” x 3.75” (Open)



Name of Job: World Currency Card Usage Guide

No. Of Pages: Front / Back

Paper: 110 GSM Sinar Art

Colour: 4 + 4

Size: Close Size: 4"x 8", (Open Size 12" x 8")

Finish: 2 Crease and 3 fold

Name of Job: RuPay Classic Debit Card Usage Guide

No. Of Pages:

Cover Page - Front/ Back (4 Pages, 2 leaf )


Paper:



Colour: 4 + 4



Name of Job: Kisan Card Usage Guide- RuPay

No. Of Pages: Front and Back


Colour: 4 + 4

Size: A 4

Name of Job: Global Currency Card Usage Guide

No. Of Pages: Front / Back


Colour: 4 + 4

Size: Close Size: 4"x 8", (Open Size 12" x 8")

Finish: 2 Crease and 3 fold

Name of Job: Signature Debit Card Usage Guide

No. Of Pages:

Cover Page - Front/ Back ( 4 Pages, 2 leaf ) ; Inner Pages - Front / Back (16 Pages, 8 leaf )

Paper:

Cover Page - 260 GSM Zanders Ikono Silk (4 Pages, 2 leaf ) & Inner Pages -180 GSM Zanders Mega Silk Art (16 Pages, 8 leaf )

Colour: Cover Page- 5 + 0 & Inner Pages 4 + 4



Name of Job: RuPay Platinum Debit Card Usage Guide

No. Of Pages: Cover Page - Front/ Back (4 Pages, 2 leaf ) ; Inner Pages - Front / Back (12 Pages, 6 leaf )

Paper: Cover Page - 240 GSM Zanders Ikono Silk (4 Pages, 2 leaf ) & Inner Pages -150 GSM Zanders Mega Silk Art (12 Pages, 6 leaf )

Colour: 4 + 4




Envelope

Name of Job: Classic Debit Card Envelope ( Domestic).

Paper: 170 GSM Sinar Matt Art paper

Colour: 4 + 0

Size: Open Size : 10.181 (w) x 11.165(h) inches, Close Size : 9 (w) x 4.5 (h) inches, Window Size: 3.75(w) x 1.969(h) Inch

Finish: Strip gumming on flap , window punching with PVC transparent sheet Pasting (4"(w) x 2(h)"),

Name of Job: Classic Debit Card Envelope (International)


Colour: 4 + 0

Size: Open Size : 10.181 (w) x 11.165(h) inches, Close Size : 9 (w) x 4.5 (h) inches, Window Size: 3.75(w) x 1.969(h) Inch

Finish: Strip gumming on flap, window punching with PVC transparent sheet Pasting (4"(w) x 2(h)"),

Name of Job: Gold Debit Card Envelope ( Domestic)


Colour: 5 + 0

Size: Open Size : 11.264(w) x 10.565(h) inches, Close Size : 9.75 (w) x 4.75 (h) inches, Window Size: 3.543(w) x 1.772(h) Inch


Name of Job: Gold Debit Card Envelope (International)


Colour: 5 + 0



Name of Job: Women's Debit Card Envelope ( Domestic).


Colour: 4 + 0



Name of Job: Women's Debit Card Envelope (International)


Colour: 4 + 0




Name of Job: Being Me Debit Card Envelope ( Domestic)

No. Of Pages: Front/Back


Colour: 4+ 0

Size: Open Size : 10.5 (w) x 11(h) inches, Close Size : 9.5 (w) x 5 (h) inches, Window Size: 3.543(w) x 1.378(h) Inch


Name of Job: Being Me Debit Card Envelope (International)

No. Of Pages: Front/Back


Colour: 4+ 0

Size: Open Size : 10.5 (w) x 11(h) inches, Close Size : 9.5 (w) x 5 (h) inches, Window Size: 3.543(w) x 1.378(h) Inch

Finish: Strip gumming on flap, window punching with PVC transparent sheet Pasting (4"(w) x 2(h)")

Name of Job: World Currency Card Envelope

No. Of Pages: Front


Colour: 4+ 0

Size: 11" (w) x 5" (h) – Close Size, flap : 1.5"

Finish: With strip gumming & peel-off for flap, envelope making

Name of Job: Gift Card Outer Window Envelope

Paper: 130 GSM Ballarpur Maplitho Paper

Colour: 4+ 0

Size: Close Size : 5" x 9.5'' Open Size: 10.5" x 11.318", flap 9.5" x 1.5"

Finish: Strip gumming on flap, Outside window lamination with BOPP Flim

Name of Job: Gift Card Inner Envelope

Paper: 100 GSM Ballarpur Maplitho Paper

Colour: 4+ 0

Size: Close Size :9.05" x 4.31" Open Size: 9.58" x 9.82", flap 9.05" x 1.5"

Finish: Strip gumming on flap, inside lamination.

Name of Job: Kids Card Envelope

No. of Pages: Front


Colour: 4 + 0

Size: Close -4.75" x 9.75" , Open -10.75" x 11"

Finish: Strip gumming on flap, window punching with PVC transparent sheet Pasting (1.75" x 3.5"), Punching, pasting

Name of Job: Kisan Card envelope

Paper: 100 GSM BILT (Maplitho)

Colour: 4+ 0


Size: Close: 9.5"w x 4.75"h, Open: 10.75"w x 10.75"h, Window Size: 3"w x 1.5"h

Finish: Window Envelope With Zigzag Punching, Lamination Lining & Strip gumming

Name of Job: Global Currency Card Envelope

No. Of Pages: Front


Colour: 4+ 0

Size: 11" (w) x 5" (h) – Close Size, flap : 1.5"


Name of Job: Signature Debit Card Envelope

No. Of Pages: Front


Colour: 5 + 0

Size: Open Size : 10.749 (w) x 11(h) inches, Close Size : 9.75 (w) x 4.75 (h) inches, Window Size: 3.543(w) x 1.378(h) Inch

Finish:

Strip gumming on flap , window punching with PVC transparent sheet Pasting (4"(w) x 2(h)"),

Name of Job: RuPay Platinum Debit Card Envelope

No. Of Pages: Front


Colour: 4 + 0


Finish: Strip gumming on flap, window punching with PVC transparent sheet Pasting (4"(w) x 2(h)")

Name of Job: Cash Card Envelope

No. of Pages: Front

Paper: 110 GSM Ballarpur Maplitho

Colour: 4 + 0

Size: Open-10.5"(w) x 11"(h), Close- 9.5"(w) x 5"(h), flap: 1.5"


Terms & Conditions

Name of Job: Kids Card Terms and Conditions Booklet

No. Of Pages: Front / Back ( 8 pages, 4 Leaf), Center Pinning 2 places

Paper: 80 gsm Maplitho

Colour: 1 + 1

Size: 4" (w) x 9" ( H )

Name of Job: World Currency Card Terms and Conditions Booklet - Mastercard


Paper: 90 gsm Maplitho

Colour: 1 + 1

Size: 3.5" (w) x 8.5" ( h )

Name of Job: RuPay Classic Debit Card Terms and Conditions Booklet


No. Of Pages: Front / Back (12 pages, 6 Leaf), Centre Pinning at two place

Paper: 80 GSM Maplitho

Colour: 1 + 1

Size: 4" (w) x 9" (h) Close, 8"(w) X 9" (h) Open

Name of Job: Kisan Card Terms and Conditions Booklet

No. Of Pages: Front / Back ( 8 pages, 4Leaf), Center Pinning 2 places


Colour: 1 + 1

Size: Close- 4" (w) x 9" ( H ) Open- 8" (w) x 9" ( H )

Name of Job: Classic and Gold Debit Card Terms and Conditions Booklet (International)



Colour: 1 + 1


Name of Job: Classic and Gold Debit Card Terms and Conditions Booklet (Domestic)

No. Of Pages: Front / Back ( 8 pages, 4 Leaf), Centre Pinning at two place


Colour: 1 + 1


Name of Job: Platinum Debit Card Terms and Conditions Booklet (International)



Colour: 1 + 1


Name of Job: Platinum Debit Card Terms and Conditions Booklet (Domestic)



Colour: 1 + 1


Name of Job: Women's Debit Card Terms and Conditions Booklet (International)



Colour: 1 + 1


Name of Job: Women's Debit Card Terms and Conditions Booklet (Domestic)



Colour: 1 + 1


Name of Job: Being Me Debit Card Terms and Conditions Booklet (International)




Colour: 1 + 1


Name of Job: Being Me Debit Card Terms and Conditions Booklet (Domestic)



Colour: 1 + 1


Name of Job: Gift Card Terms and Conditions Booklet



Colour: 1 + 1

Size: 3.5" (w) x 8.5" (h) Close, 7"(w) X 8.5" (h) Open

Name of Job: Cash Card Terms and Conditions Booklet

No. Of Pages: Front / Back ( 4 pages, 2 Leaf), Center Fold


Colour: 1 + 1

Size: 3.5" (w) x 8.5" (h) Close, 7"(w) X 8.5" (h) Open

Name of Job: Signature Debit Card Terms and Conditions Booklet



Colour: 1 + 1


Name of Job: World Currency Chip Card Terms and Conditions Booklet



Colour: 1 + 1


Name of Job: RuPay Platinum Debit Card Terms and Conditions Booklet



Colour: 1 + 1


Mailer

Name of Job: Mailer (Generic)


Paper: 120 GSM Super Sunshine

Colour: 4 + 4

Size: A4


Name of Job: Signature Debit Card Mailer


Paper: 150 GSM Super Sunshine

Colour: 4 + 4

Size: A4

Acknowledgement form

Name of Job: World Currency Card Acknowledgement form

No. Of Pages: Front


Colour: 1 + 0

Size: A4

Notice

Name of Job: World Currency Card White Label ATM Notice leaflet

No. Of Pages: Front


Colour: 4 + 0

Size: 4” x 8”

PIN Mailer

Name of Job: Debit cum ATM Card Pin Mailer

No. Of Pages: 1

Paper: 60 + 60 + 70 GSM

Colour: Single

Size: 9" x 4" x III Part (OR) 8" x 4"

PIN Mailer Window envelope

Name of Job: Debit cum ATM Card Pin Mailer

No. Of Pages: Envelope Window

Paper: 100 GSM Ballarpur Maplitho

Colour: 1 + 0

Size: 9” x 11.5” ( O ) , 4.25” x 9.5” ( C )

Finish : Window Punching ( 2” x 4” ) with PVC Sheet, Strip Gumming on flap , Envelope Pasting


ANNEXURE 19

Format for Raising Pre-Bid Clarifications

Bidder Name: Contact Person: Contact Number / Email ID:

Sr No

RFP Page No

RFP Clause No

Original RFP Clause

Subject Clarification Sought / Suggestion of Bidder

1.

2.

3

4.


ANNEXURE 20

INFORMATION SECURITY CERTIFICATE

This is to certify that–

1. Hardware and the software/future upgrades being offered do not contain any kind of

malicious code such as Viruses, Trojan, Spyware that would:-

(a) Obstruct the desired and the designed function of hardware.

(b) Cause physical damage to the user or their equipment during the usage of the

equipment.

(c) Tap the information regarding network, users and information stored on the network

of the Bank or in its CBS Platform or otherwise.

(d) Culminate into software attack, theft of intellectual property rights, identity theft, and

theft of equipment or information, sabotage & information extortion;

2. We undertake to be liable in case of any loss that may be caused to the Purchaser due

to the breach of any of the aforesaid assurances & representations and also for any physical

damage, loss of information, loss of reputation and those relating to copyright and

intellectual Property Rights (IPRs), caused due to activation of any such malicious code in

the hardware / software supplied.

3. We shall make sure that the sensitive data (such as password, financial information,

biometric information, personal information etc.) shared by the Bank will be kept within the

geographical boundaries of India.