8/9/2019 Restaurant Manager - Food & Beverage

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4104 Clubside Drive Longwood, Florida 32779 407-309-7244 joeboss1963@hotmail.comCell * 407-309-7244

Joseph Silverberg

Objective

Looking for a position with a company that can offer me a challenge and use my experience to helpme accomplish my goals. The guest experience is very important as I enjoy working on ways toimprove operations, processes, and customer satisfaction. Working on good solution(s) that willmake a difference to my employers organization.

Skills I have always relied on: Being diplomatic and fair, communicating as clearly and as often asnecessary.

Hiring and training the right employees are important to the success of a business and its growth. Itis also how you market your business to make you stand out. Know the guest and what they want

with being consistent, is very important to the business.

Experience

03/24/07- 02/27/10 Froggers Grill & Bar Apopka, FL.

Manager- FOH

Responsible for day to day operations from opening to closing of this $2.2 million dollar restaurantand bar. Hiring, training, & scheduling of employees. Focused on customer service and marketing.

Achieved optimal levels of personal performance and accomplishments.

Developed policies and procedures to improve departments.

Communicate openly, forcefully, and effectively avoided communication breakdowns.

Kept informed of the latest trends and developments through internet research and periodicals.

12/09/03- 03/05/07 Gators Dockside Eustis, Fl.

Manager

Managed front of house operations, including bartenders, servers, and hostesses. Inventory of the barand ordering, training, and scheduling. Opening and closing the restaurant including setting up thecash draws, floor plans, and pre-shifts meetings with staff prior to each shift.

Made accurate predictions about future trends directions and developments.

Displayed the ability to achieve desired results through training.

Have a strong ability to analyze problems while using a shopping service.

Excelled in effective and positive communications with staff and guests.

Close attention to monitoring budget variances and planned appropriate adjustments.

Conveyed a favorable image of the organization.

09/03/00 10/29/03 Abblitt Corp. D/B/A Krystal Hamburger Buford, GA.

mailto:joeboss1963@hotmail.commailto:joeboss1963@hotmail.commailto:joeboss1963@hotmail.com

8/9/2019 Restaurant Manager - Food & Beverage

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General Manager

Supervised, motivated, and monitored team performance. Maintained budgets thru forecasting salestrends. Recruited and trained staff which elevated standards of quality. Trained and guided new

managers/ shift leaders for other stores within the 6 units in the franchise. Did standard assessment on stores to improve service and sales.

Projected a positive image with corporate administrators.

Established competent performance through training and cross training.

Received franchise of the year award and speed of service award for 2 consecutive years.

02/07/99- 07/30/00 Roadhouse GrillDuluth, GA.

Assistant General Manager

Rotation of front & back of the house mgmt duties. Oversaw all aspects of the stores day today operation. Hiring and scheduling of various departments. Maintained budgets, P&L, andmoney handling. Responsible for food & beverage costs, inventories and payroll.

Sales of $85,000(+) a week being the 2nd busiest store out of 89 others.

Achieved awards for managerial excellence.

Developed strong cost control measures to ensure desired results through cross training.

Encouraged decision making at all possible levels.

Education

09/1981 -1/1983 Broward Community College Coconut Creek, FL.

Criminal Justice Major

Past Jobs

Moes Gourmet Bagel 08/97 02/99

Cherie Investments 06/96 08/97

Mangos tropical Caf 08/94 01/96

Sunset Grill 12/93 - 08/94

Pickles Pub 02/85 - 12/93

References upon request