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RÉSUMÉ GUIDE
A. Overview
The purpose of a résumé is to get an employer to notice you and impress them so much they want to give
you an interview to learn more about your qualifications.
Your résumé should:
1) Provide an overview of your academic and employment experience; 2) Separate you from other candidates by highlighting your unique accomplishments and
experience; and 3) Look professional and be easy to read.
There are certain guidelines that you should consider in preparing your résumé:
DO
Be positive; express confidence in your abilities and experience.
Be brief – only one page unless you have significant work experience (then, two page limit).
Be accurate; stick to the facts and do not exaggerate.
Emphasize unique factors in your education, activities and / or experience.
Use action verbs to describe what you did or what you have accomplished.
Keep the reader in mind;
format / layout must be easy to read.
consistent use of: margins, headings, white space, indentations, bold type, capitalization and
underlining. laser print on high quality bond paper stock and matching envelopes in white / off-white.
PROOFREAD, PROOFREAD, PROOFREAD!
DO NOT
Use negative statements or seek to explain perceived problems.
Use technical jargon, wordy sentences or personal opinions.
Use abbreviations where space permits.
Use phrases such as "fluent in. . ." or "proficient at . . ." unless you are.
Use personal pronouns such as I, Me, and My; "I oversaw inventory."
A RÉSUMÉ IS A REMINDER: After the interview, an impression of you remains. The résumé provides
support for that personal impression. It should be a clear picture of you as a job candidate. Review your
résumé: Is it neat, well laid-out and consistent? Does it stress your experience and areas of expertise?
Your résumé helps the interviewer remember why s / he had a good impression of you.
A RÉSUMÉ IS A WAY TO DIRECT THE INTERVIEW: The way you structure your résumé can direct
the interviewer’s attention to specific accomplishments and experiences. Review your résumé and ask:
Does the style of the résumé direct attention to the most relevant experiences?
B. Format
The key to a successful résumé is to make it easy to read and to emphasize experiences the
employer will find useful. While professional résumé formats may vary slightly, the following
section presents some guidelines on résumé content and order. Generally, use white / off-white
bond paper, black ink, 11-12 point font and no less than 0.5 inch margins.
1. Letterhead:
A letterhead creates a brand for you. It contains your contact information and goes at the top of
every piece of correspondence that you send to an employer. It is important to ensure your
header is professional (no color, designs, odd fonts) and that it is perfectly consistent across
EVERY document. For example, if you were to line up a cover letter and résumé, the letterheads
would be exactly identical – in the same place, font, size, format, etc. To make a letterhead,
place your name, address, telephone number and e-mail address in the “header” box located at
the top the page on Microsoft Word. Make your name a slightly larger font size and bold it so
that it stands out from the rest of the document. Experiment with the spacing and layout, but
keep it easy to read and professional. See the examples below.
Note: Ensure the telephone number you list rings to a professional voicemail message and that
the e-mail address is professional.
CONTACT INFORMATION EXAMPLES
Format 1
JAMIE B. GRAFF 1234 W. Main Street, Apt. 9A
Houston, Texas 77002 (713) 987-6543 [email protected]
Format 2
JAMIE B. GRAFF [email protected]
Current Permanent
1234 W. Main Street, Apt. 9A 8053 Harbor View Terrace
Houston, Texas 77002 Brooklyn, New York 11209
(713) 987-6543 (718) 745-2636
Format 3
JAMIE B. GRAFF 1234 W. Main Street, Apt. 9A, Houston, TX 77002 (713) 987-6543 [email protected]
2. Education:
List all educational programs / degrees in reverse chronological order. Do not list your high
school. List your undergraduate university and any graduate programs you have attended or in
which you are currently enrolled. Give the name of the institution on the first line; add the
degree received and the year the degree was received on the second line. When describing your
education, you also may include the following directly underneath the school to which it applies:
Degree: Bachelor of Arts; Bachelor of Science
G.P.A.: Only list a G.P.A. and / or major GPA if it is a 3.0 or above. You may choose to
specify those courses in which you received a high grade (A or A-) and / or courses that
you believe may be of particular interest to an employer.
Honors: Identify Dean's List (number of semesters or applicable dates), honor societies,
scholarships (specify which type – academic, leadership, etc.), awards, etc. List dates
where applicable.
Activities: Highlight activities you participated in through school that demonstrate
leadership, initiative, community involvement or the use of special skills. List dates of
participation and position.
EDUCATION EXAMPLES
Format 1
University of Houston-Downtown
Bachelor of Arts in Communication Studies, May 2015
GPA: 3.51
Activities: Campus Activities Board, Member, August 2013 – May 2014
Format 2
University of Houston-Downtown
Bachelor of Science in Engineering Technology: Structural Analysis and Design, May 2015 High Grades: Concrete Technology (A), Foundation Design (A-) Honors: UHD Scholars Academy (February 2011- May 2015), Dean’s List (3 semesters)Activities: Dateline Downtown, Assistant Editor (September 2014 – Present)
Format 3
University of Houston-Downtown
Bachelor of Science in Biology, cum laude, May 2016
Major GPA: 3.75/4.0
Activities: The Gatorettes, Member (October 2013 – May 2015)
3. Professional Experience and 21st Century Skills:
Professional experience should be listed in reverse chronological order. If you have had both
relevant and non-relevant experience, you may wish to list your relevant experience and your
non-relevant experience under separate headings. For each position, include your title, the name
of the organization, the city / state and the dates of employment. List the organization, followed
by the city / state on the first line; list your position and the dates of employment on the second
line.
Highlight your skills, duties and accomplishments by using action verbs, describing results and
qualifying / quantifying your work history wherever possible. Avoid non-descriptive verbs such
as assisted, helped or worked. Use past tense verbs for past work; use present tense verbs for
current work. Also, use positive language in describing your accomplishments with specific
results and benefits. Remember to highlight your work history selectively, specifically drawing
attention to those accomplishments, skills and tasks your target audience will find most relevant.
(You may want to summarize your early, non-relevant employment by briefly describing your
functions.) All content must support your professional goals and sell you to your prospective
employer. Note: You can list paid and unpaid experience in this section.
Write your bullet points using the following formula:
For each job you held, identify the following:
1. SKILL – Use strong action verbs!
a. Examples: addressed, developed, negotiated, analyzed (see action verbs list)
2. WHAT you did / HOW you did it – What were you doing in this position?
a. Did you organize events?
b. Did you work with a team?
c. Did you use a specific program / process?
3. WHY / RESULTS – What was the purpose / goal?
a. What sort of measurable results did your efforts produce?
b. Think of the purpose of your project / assignment, or the result from it.
PROFESSIONAL EXPERIENCE EXAMPLE
City of Houston, Houston, TX Dec. 2013 – May 2014
Intern
Designed tri-fold flyer to attract community members to sign up for volunteer
opportunities.
Coordinated fifteen staff members in fundraising efforts resulting in $1,000 for cancer
research.
21st CENTURY SKILLS
Regardless of your major or work experience, 21st Century skills are those skills employers look
for in a new hire. Employers need critical thinkers, problem-solvers, and leaders to confront the
demands of today’s workplace. Employees with successful career paths learn to communicate
effectively, engage appropriately with others, and be self-reliant.
The following is a list and description of top skills employers want:
Communication: ability to write, speak, and listen well to others
Teamwork / Collaboration: ability to work together and effectively use the strengths of
each individual to meet a common goal
Decision-Making (Leadership): ability to recognize, understand, and define problems
and effectively choose between different options to implement change
Problem-Solving / Analytical Skills: ability to evaluate and understand options and the
effects of decisions
Innovation and Creativity / Initiative: ability to develop new ideas or methods to
complete tasks / projects
Technical Knowledge: ability to use common applications and technical software
specific to a career
Organization: ability to effectively plan the work of a group and to provide structure to a
project so that goals are clear and understood
Influence: ability to motivate, convince, or persuade a group to do something
Global Issues / Cultural Competence: ability to stand back from yourself and become
aware of cultural values, beliefs, and perceptions and how they are relevant to global
issues and interact effectively
Try to incorporate employability skills you have used into the professional experience section of
your resume. Identify these qualities within your job, community engagement, projects, or other
activities:
1. WHERE did you develop these skills?
a. Examples: work, internship, co-curricular involvement, volunteer, class projects,
study abroad
2. Provide SPECIFIC EXAMPLES – Give specific examples of this skill / quality.
a. Implemented software program change throughout the department
b. Developed new method for library project management
c. Utilized Microsoft Excel to track and create new customer reports
d. Collaborated effectively with team members to develop seasonal floor displays
How to use the Action Verbs list: The following is a list of action verbs used in résumés. Think
about prior work / volunteer / research experiences where you demonstrated this action and circle
each one. Then incorporate those verbs into your résumé.
ACTION VERBS
General Achievements
Accelerated Achieved Attained Completed Convinced
Discovered Doubled Earned Eliminated Expanded
Expedited Founded Improved Increased Launched
Mastered Originated Overcame Overhauled Pioneered
Reduced Spearheaded Strengthened Transformed Upgraded Won
Management Skills
Administered Analyzed Assigned Attained Chaired Conceived Consolidated Contracted
Coordinated Decided Delegated Developed Directed Encouraged Evaluated Executed
Handled Implemented Improved Increased Inspired Led Managed Motivated
Organized Oversaw Planned Prioritized Produced Recommended Reorganized Reviewed
Revitalized Scheduled Spearheaded Strengthened Supervised Transformed
Communication Skills
Addressed Arbitrated Arranged Authored Co-Authored Collaborated Corresponded Composed
Counseled Defined Developed Directed Drafted Edited Enlisted
Formulated Illustrated Influenced Interpreted Lectured Mediated Moderated Motivated
Negotiated Persuaded Presented Promoted Proposed Publicized Published Reconciled
Recruited Resolved Spoke Summarized Translated Wrote
Technical Skills
Clarified Collected Compiled Critiqued Detected
Diagnosed Evaluated Examined Extracted Identified
Inspected Interpreted Interviewed Investigated Organized
Published Reported Researched Reviewed Simplified
Studied Summarized Surveyed Systematized Sorted
Research Skills
Analyzed Assembled Built Calculated
Computed Designed Devised Engineered
Fabricated Installed Hypothesized Maintained Operated
Overhauled Pinpointed Programmed Remodeled
Repaired Solved Trained Troubleshot Upgraded
Creative Skills
Acted Designed Founded Invented Revised
Composed Conceived Conceptualized Created Customized
Developed Directed Discovered Established Fashioned
Illustrated Innovated Instituted Integrated Introduced
Originated Performed Pioneered Planned Produced
Revitalized Set Up Shaped Streamlined Structured
Teaching Skills
Adapted Advised Clarified Coached Communicated Conducted
Coordinated Defined Developed Enabled Encouraged Evaluated
Explained Facilitated Guided Informed Initiated Instructed
Lectured Persuaded Presented Set Goals Stimulated Taught
Team-Taught Trained Tutored Unified Undertook Wrote
Clerical Skills
Approved Arranged Assembled Catalogued Classified Collected
Compiled Dispatched Edited Executed Filed Generated
Implemented Inspected Listed Monitored Operated Organized
Prepared Processed Purchased Recorded Retrieved Screened
Specified Strengthened Systematized Tabulated Updated Validated
Financial Skills
Adjusted Administered Allocated Analyzed Appraised
Audited Balanced Budgeted Calculated Compared
Computed Developed Estimated Forecasted Increased
Managed Marketed Planned Projected Quantified
Reconciled Reduced Researched Sold Tracked
Helping Skills
Assessed Clarified Coached Consulted Counseled Demonstrated
Diagnosed Educated Encouraged Expedited Facilitated Familiarized
Gave Guided Helped Inspired Motivated Participated
Provided Reinforced Represented Resolved Served Strengthened
Supported Taught Trained Verified Referred Rehabilitated
Sales Skills
Built Collected Conducted Convinced Delivered
Distributed Doubled Expanded Expedited Improved
Increased Installed Launched Managed Marketed
Negotiated Ordered Performed Sold Structured
Spearheaded Streamlined Supervised Tripled
Medical Skills
Analyzed
Ascertained Attended Consulted Checked
Decreased Detected De-escalated Determined Diagnosed
Diagnosed Evaluated Examined Handled Helped
Identified Increased Performed Rehabilitated Researched
Served Strengthened Studied Trained Treated
4. Publications / Significant, Unpublished Papers:
If you have published something as a result of your educational or work experience, you should mention
the publication on your résumé. Depending upon the nature and timing of the publication, you may
include it under either “Education” (i.e., Thesis) or “Professional Experience” or under a separate
category (i.e., "Publications"). If you have written but not published a substantial paper, you may also
want to mention the paper. If you have multiple publications, do not list them all. State that a list of
publications is available upon request in a separate publications section.
5. Presentations:
If you have presented or read papers at a conference, workshop, meeting, or professional association,
you may include this information in a separate category (i.e., “Presentations”). Depending upon the
nature and timing of the presentation, you may include it under either “Education” or “Professional
Experience” or under a separate category (i.e., "Presentations"). If you have only made a few
presentations, you may want to include them in a combined category (see “Publications” above) called
“Publications and Presentations”.
PUBLICATIONS AND PRESENTATIONS EXAMPLE
Gayle Gator. “Consequences of Host Lipopolysaccharide Sensitivity,” 2015. Journal of the North
American Chemical Society. 12.4: 273-79.
Gayle Gator. Wildlife and Fog in Baytown. 2014. Houston: Southern Texas Press.
Gayle Gator, “Highways and Byways: Traffic Congestion Solutions,” National Conference of the
Spring,” May 2013.
6. Community Involvement / Volunteer Work:
If you have been involved in any significant community activities or volunteered at an organization, you
can include it on your résumé if space permits. Depending on the extent of your involvement, you may
want to include such activities under “Professional Experience” and describe the duties you performed
or simply list it under a category such as “Community Service.”
7. Languages:
If you are fluent in a foreign language, list it and note the skills you have (reading, writing, speaking,
etc.) on your résumé. You can list your level of comprehension using “proficient in,” “native speaker
in,” “fluent in,” or “conversational.” You can list languages in a “Languages” section, or you can list
them in a “Skills and Interests” section.
8. Skills and Interests:
This section is used as a catch-all category for information that may help market you to the prospective
employer. Include select skills that are relevant to the employer and current, significant hobbies or
interests. Be prepared to talk about your skills and interests at the interview.
9. Objective:
IF you are a career changer OR an entry level worker you may want to incorporate an objective into
your resume as your goals may not be clearly defined by your experience alone. An objective can also
be used in place of a cover letter if the employer does not request one. The objective communicates the
type of position you are interested in and how you would benefit the employer. Keep your objective
concise and targeted, and steer clear from statements that say nothing substantial about your career goal.
Your objective should change for each position you apply to.
OBJECTIVE EXAMPLE
Obtain a Training and Development position at ABC Company where I can maximize my training
experience, program development skills and my teaching abilities
10. References:
While references should not be listed on your résumé, you always should be prepared to provide them if
requested. References should be professional and include faculty members and prior employers. The
reference provided should include name, title, address, e-mail address and telephone number. Do not
include a person as a reference unless they have agreed to act as a reference. There is no need to state
"References Available Upon Request" on your résumé. A sample list of reference can be found at the
end of this packet.
11. Items Not to List:
The following is a list of information which is simply not relevant or useful and should not be included
on your résumé: high school, SAT or GRE scores, age, health, marital status and other personal
statistics.
C. Résumé Examples
The following résumé examples are provided for illustration purposes only. Keep your intended reader
in mind when writing your résumé. These résumés should not be copied; they are a guide only.
RÉSUMÉ SAMPLE 1 (OUTLINE)
Your Name (16-18 point) Complete current mailing address • Telephone number • Professional e-mail address
OBJECTIVE (Optional) Seeking position with type of company, utilizing skills (fill in the blanks)
EDUCATION UNIVERSITY OF HOUSTON-DOWNTOWN - HOUSTON, TX
Bachelor of Arts (or Science) in ____, cum laude (if applicable), Month and Year of Graduation
(******THESE SUB-SECTIONS ARE ALL OPTIONAL********)
Minor: List the subject in which you minored
Honors: Dean’s List (number of semesters such as 4 out of 5)
Scholarships (list full name of each scholarship and year awarded)
Awards: List name of each award and date awarded
GPA: List Overall and/or Major GPAs (Only 3.0 or higher)
Relevant Courses: List class names related to your career goals
Activities: Name of Student Organization, Position Held, Year(s) you held that position
RELEVANT PROJECTS (Optional) UNIVERSITY OF HOUSTON-DOWNTOWN - HOUSTON, TX Position Title (Such as Project Member, Project Leader) Month, Year – Month, Year
Put your strongest and most relevant selling point first
Focus on accomplishments and results, what you learned and skills you gained
Provide as much detail about your responsibilities as possible
Use strong action verbs to explain what you did and quantify, if possible
EXPERIENCE (List in reverse chronological order)
NAME OF BUSINESS OR ORGANIZATION - CITY, STATE
Position Title Month, Year – Month, Year
Begin each bullet point with a strong action verb
Use industry keywords / buzzwords
If it happened in the past, make sure you use the past tense
Avoid repetition: try not to use the same words and / or phrases over and over again
NAME OF BUSINESS OR ORGANIZATION - CITY, STATE
Position Title Month, Year – Month, Year
Begin each bullet point with a strong action verb
Use industry keywords / buzzwords
If it happened in the past, make sure you use the past tense
Avoid repetition: try not to use the same words and / or phrases over and over again
SKILLS (Optional) List computer skills and / or language skills (state level of comprehension such as “proficient in,” “native speakerin,” “fluent in,” “conversational”)
COMMUNITY ENGAGEMENT (Optional)
Name of Professional Association, Position Held, Year(s) you held that position
Name of Volunteer Organization, Position Held, Year(s) you held that position
RÉSUMÉ SAMPLE 2 (RECENT GRADUATE)
ALYSON GATOR 811 Main Street, Houston, TX 77002 ▪ 832-555-5555 ▪ [email protected]
OBJECTIVE
Bilingual, marketing professional seeks entry-level Marketing Analyst position with Marketing Matters, Inc.
EDUCATION
UNIVERSITY OF HOUSTON – DOWNTOWN (UHD) Bachelor of Science in Interdisciplinary Studies Minor in Marketing Related Courses: Marketing Research, Business Marketing
HOUSTON, TX May 2015
MARKETING EXPERIENCE TEXAS SOCIETY OF CPAS
Marketing Intern ▪ Designed sections of a survey aimed at determining membership needs.
HOUSTON, TX Summer 2014
▪ Compiled data using Microsoft Access and generated reports for organization Board Members. ▪ Created tri-fold flyer to attract students to join organization. ▪ Coordinated distribution of flyer at six campuses reaching over 1,000 students.
HOUSTON FOOD BANK HOUSTON, TX Marketing Intern Summer 2013 ▪ Collected survey data to create a target population profile. ▪ Identified focus groups and implemented surveys to capture relevant market research data. ▪ Prepared weekly reports on existing marketing campaigns.
AMERICAN MARKETING ASSOCIATION – UHD HOUSTON, TX President May 2012 – May 2013 ▪ Initiated employer panels and networking lunches which increased membership by 40% and revenue
from fundraisers by 80%. ▪ Organized six speaker presentations on marketing for the UHD community in order to create
educational, networking opportunities for UHD AMA members.
ADDITIONAL BUSINESS EXPERIENCE
MACY’S DEPARTMENT STORE HOUSTON, TX Sales Associate July 2010 - present ▪ Ranked top 10% in sales by serving bilingual customer base. ▪ Led department, as assigned, when manager was on leave. ▪ Received letter of commendation from customer who originally had a product complaint.
THE COUNTRY STORE ROUND ROCK, TX Cashier June 2009 - July 2010 ▪ Increased sales by 10% by up-selling merchandise displayed at the cash counter. ▪ Streamlined the checkout process by employing new procedures to decrease the chance of errors.
SKILLS
Software: Proficient in Adobe Photoshop Language: Fluent in Spanish (written and spoken)
CURRENT STUDENT WITH RELATED EXPERIENCE RÉSUMÉ SAMPLE
GREEN GATOR 4552 Pierce Street. Houston, TX 77002
(832)-444-4444 ▪ [email protected]
EDUCATION
University of Houston-Downtown, Houston, Texas Bachelor of Arts in Applied Arts and Sciences in Applied Administration, May 2017
Houston Community College, Houston, Texas Associate in Applied Science, May 2015 GPA: 3.320 Activities: National Honor Society: Secretary Fall 2014 – Spring 2015
Environmental Club: Volunteer Fall 2014 – Spring 2015
RELEVANT COURSES: Administrative Leadership Budgeting for Administrators Project Administration
WORK EXPERIENCE
Potbelly Sandwiches, Houston, Texas Assistant Manager Dec 2014 – Present
Greet customers upon entering the store; maintain a warm and welcoming environment to promote excellent customer service and to increase trust between the customer and the employees.
Respond to all customer inquiries promptly and efficiently, and provide information regarding promotions, the products, and surrounding services within the local area.
Handle requests and issues in a timely manner, resulting in a consistently well-organized restaurant for employees and customers.
Meet weekly sales goals by following business plan and promoting teamwork.
Develop strong team culture by holding shift huddles to promote a plan to meet all tasks for that shift.
SKILLS
Proficient in Microsoft programs: Word, Excel, PowerPoint, Access Fluent in Spanish (speaking, reading and writing)
CURRENT STUDENT WITH VOLUNTEER/STUDENT AIDE EXPERIENCE RÉSUMÉ SAMPLE
OBJECTIVE: Organized and driven individual in search of a pharmacy technician role with Walgreens Pharmacy who will draw on a strong background in customer service and detailed clerical work.
EDUCATION: University of Houston-Downtown, Houston, Texas Bachelor of Science in Biochemistry, May 2018 GPA: 3.66 Honors: Dean’s List (2 semesters) Relevant Courses: Biology, College Algebra, Pre-Calculus
RELEVANT EXPERIENCES: Saint Andrews High School Clinic Aug 2013-Dec 2013 Office Assistant Sept 2013-May 2014
Greeted guests in a courteous and professional manner Maintained confidentiality of information and records Logged students in and out of school campus Delivered passes and located students by request clinic/office staff. Complied with procedures at all times Administered care to students as directed Sorted and filed documents, emergency forms and notes Maintained a clean, organized and professional office/clinic Created office mailings for student attendance letters
Assistance League of Houston Resale April 2012 Merchandiser
Maintained visual appearance of a store by managing store displays Managed/organized inventory for organization Tagged labels and pricing on merchandise in store setting Stocked storage areas and displays with new or transferred merchandise.
OTHER EXPERIENCES: Child Care Provider Nov 2013-Present
Provide child care part-time to two children under 3 years of age in line with employer’s directions.
Prepare meals, change diapers, bathe/groom and watch over children. Maintain a safe environment by creating a positive child care climate, preparing various
activities, playing games, avoiding conflict situations and nurturing self-esteem.
Hats for Hope, Inc. Summer 2015 Hat Knitter
Knitted hats for premature babies as a volunteer of a non-profit organization whose mission is to hand-make hats, blankets, and teddy bears for babies, children and teens in hospitals across America.
Houston Public Library March 2011 Clerk
Shelved library materials in proper order and performed various clerical duties
SKILLS: Computer: Microsoft Office: Word, PowerPoint
APPLIED ARTS AND SCIENCES IN APPLIED ADMINISTRATION RÉSUMÉ SAMPLE
GREEN GATOR, EXECUTIVE ASSISTANT
5000 Jackson Road • Houston, Texas • 281-555-5555 • [email protected]
EDUCATION University of Houston – Downtown, Houston, TX Bachelor of Applied Arts and Sciences in Applied Administration May 2016
• GPA 3.75 • Scholars Academy Member, and National Honors Society of Leadership and Success
Lone Star College, Kingwood, TX Associate of Applied Science in Administrative Services August 2015
• GPA 3.83 • Certificate of Business Operations Assistant and Administrative Support
Institute for Leadership and Success, Austin, TX
Discipleship and Leadership Training Certificate May 2010
PROFESSIONAL EXPERIENCE
St. Martin’s Church – Houston, TX Office Manager February 2015-Present • Manage all office operations, including: AP/AR, Church Calendar, Meetings and Pastor Requests • Write and publish pertinent bulletin information for weekly email distribution to the congregation • Keep record of guest, attendance, and all documents for annual recording • Identify, evaluate, and address all operational needs • Oversee office management, including supply and equipment needs, files, phones, mail • Act as primary receptionist, including greeting walk-ins and processing information
Halstaad Income – Houston, TX Executive Administrative Assistant October 2012-February 2015
• Enhanced executives’ effectiveness by completing a broad variety of administrative tasks for the CEO, including: calendar management, expense reports, confidential correspondence preparation, travel plan, itinerary, and agenda arrangement, and travel-related document compilation
• Planned, coordinated, and ensured the CEO’s schedule was followed and respected • Provided a bridge for smooth communication between the CEO’s office and internal departments • Spearheaded coordination of companywide events • Prioritized and followed through on projects to assure successful completion while under deadlines
Independent Ministries International – Houston, TX
Executive Administrative Assistant May 2010-September 2012 • Supported Executive Director by processing all requests, managing 20 employee schedules, and serving
as Human Resources representative to 100 seasonal employees • Planned and coordinated a total of 30 events, while managing an active calendar • Developed and monitored seasonal budgets and determined all equipment and supply needs • Collaborated with Executive Director to create systems and administration of an Internal Operations
Department for a campus that hosts 17 events with 20,000 annual visitors
SKILLS
Proficient in Microsoft Office applications, Sage, PowerChurch, and GoldMine
INTERDISCIPLINARY STUDIES RÉSUMÉ SAMPLE
Green Gator 5110 Briar Forest Drive #221 Houston, TX 77002
(713) 333-3333 [email protected]
OBJECTIVE
Obtain an accounting clerk position where I can maximize my educational
experience and analytical skills
EDUCATION
UNIVERSITY OF HOUSTON-DOWNTOWN – Houston, Texas May 2016
Bachelor of Science in Interdisciplinary Studies
Concentration in Business
RELATED COURSEWORK
Health Economics Financial Accounting Managerial Accounting Statistics Macro-Economics Intermediate Economics
WORK EXPERIENCE
The Mainstream Connection, Houston, Texas December 2015 – Present
Administrative Assistant, Volunteer
Record financial transactions and complete the posting process
Verify that transactions are recorded in the correct day book, suppliers ledger,
customer ledger and general ledger
Handles employee questions regarding payroll in a timely manner
Bubbles Car Wash, Houston, Texas January 2013 – Present
Service Advisor, Part-time
Promptly acknowledge and greet customers
Present service options to meet customers’ expressed needs
Properly invoice customers based on the services performed
Provide world class customer service by consistently exceeding established
performance goals and standards
Accurately process service tickets and balance cash drawers at the completion
of each shift
TECHNICAL SKILLS
10-key Microsoft Word and Excel Quickbooks
INTERDISCIPLINARY STUDIES MINOR PSYCHOLOGY RÉSUMÉ SAMPLE
Green Gator 100 Houston Drive, Houston, TX 77002 222-222-2222 [email protected]
RELEVANT WORK EXPERIENCE Aid to Victims of Domestic Abuse (AVDA), Houston, TX
Assistant for Battering Intervention and Prevention Program Mar 2009 - Nov 2010
Facilitated psycho-educational groups for domestic violence offenders
Compiled and maintained confidential records of clients’ files Cultivated frequent communication with referral sources
Interacted daily with diverse populations
Child Advocates, Inc., Houston, TX
Court Appointed Advocate Volunteer Oct 2008 - Oct 2009
Managed caseload of an abused and neglected child
Conducted home evaluations twice a month
Interviewed and assessed family members and produced written reports based on careful observation
Attended status hearings every 3 months and advocated vigorously on child’s behalf
Behavior Shapes, Houston, TX
Registered Behavioral Technician Oct 2008 – Feb 2009
Conducted one-on one behavioral training sessions with students on the autism spectrum
Utilized research-based behavioral methods, including Applied Behavioral Analysis
Modified teaching methods to accommodate students’ needs Arranged classroom to enable creative play
OTHER EXPERIENCE Hightower LLP, Houston, TX
Receptionist Feb 2012 - Feb 2014
Maintained switchboard for an office of 40+ employees
Managed reception area and conference rooms
Scheduled meetings and attended to clients’ needs Upheld working relationships with co-tenants and building management
Cardenas, Lopez, and Schmidt, P.C., Houston, TX
Law Clerk May 2007 - Aug 2008
Processed and monitored confidential records
Collaborated extensively with legal professionals as well as the public
Adhered to strict rules of confidentiality
EDUCATION University of Houston-Downtown, Houston, TX
Bachelor of Science: Interdisciplinary Studies June 2015
Minor: Psychology
LANGUAGES Conversational Spanish
EDUCATION RÉSUMÉ SAMPLE
KAREN L. JAMES
919 16th Street * Houston, TX 77341 * (936) 294-1713
OBJECTIVE:
Seeking a classroom position at the elementary level, with a strong emphasis in math
CERTIFICATIONS:
Texas Standard Generalist Certificate EC-6, June 2014
EDUCATION:
UNIVERSITY OF HOUSTON - DOWNTOWN, HOUSTON, TX
Bachelor of Arts in Interdisciplinary Studies, 3.88, May 2014
Bachelor of Science in Math, 3.75, May 2012
Related Coursework:
Foundations of Mathematics Mathematical Thought Mathematical Problem Solving
TEACHING EXPERIENCE:
GEORGE BUSH JUNIOR HIGH, COLLEGE STATION, TX
Student Teacher, Spring 2014
Developed lesson plans for the accelerated students
Collaborated with mentor teacher to develop programs for the gifted and talented students
Managed an after-school math club consisting of 50 students from diverse backgrounds
Observed, facilitated, and taught sixth grade pre-algebra honors course
KNIPPA ELEMENTARY, KNIPPA, TX
Student Teacher, Fall 2013
Taught fourth grade mathematics and science lessons to a class of 15
Created weekly lesson plans and activities focused on Texas Assessment of Knowledge and
Skills (TAKS) preparation
Drafted and implemented an innovative classroom management plan that increased student
compliance by 90 percent
ADDITIONAL EXPERIENCE: DILLARD’S, THE WOODLANDS, TX Sales Associate, June 2011-Present
Process all cash and credit transactions via computer register Maintain and design advertising displays Order the spring and fall children’s clothing lines
HISTORY WITH TEACHER CERTIFICATION RÉSUMÉ SAMPLE
GREEN GATOR 2000 Happy Trails Place - Houston, TX 77002 - 832-333-3333 - [email protected]
EDUCATION
University of Houston-Downtown, Houston, TX
Bachelor of Arts in History with Teacher Certification Candidate, August 2017
Houston Community College, Houston, TX
Associates Degree in Science, August 2015
WORK HISTORY
Memorial Hermann Hospital, Houston, TX
Imaging Services Transporter/Clerk April 2015 - Present
Transport patients effectively via wheelchair, bed or stretcher using infection control procedures.
Input patient information into confidential transport log through Excel.
Communicate with patients to develop a positive relationship and verify patient information.
McDonald’s, Houston, TX
Team Member June 2009 – May 2015
Provided excellent customer service, including handling customer orders and concerns.
Accurately took orders and balanced daily cash receipts.
Supervised and trained new employees and assisted with managerial duties.
Recognized for rising above expectations and received related wage increases.
M.D. Anderson Cancer Center, Houston, TX
Intern Jan 2014 – March 2014
Prepared IV bags, port infusion and blood collection trays for the clinic’s chemotherapy patients.
Entered patient data and test results into clinic’s electronic medical records software. Comforted patients and their families by offering emotional support and encouragement.
University of Houston Visitor Information Booth, Houston, TX
Office Assistant I Oct 2012 – Dec 2012
Provided outstanding public relations and customer service.
Operated computerized cash register and performed register closing protocol.
Sold contract permits and completed data entry through the accounts receivable system.
VOLUNTEER EXPERIENCE
Memorial Hermann Hospital – The Medical Center, Houston, TX
Volunteer April 2014 – June 2014
Literacy Council of Harris County, Houston, TX
Volunteer ESL Tutor June 2011 – Sept 2011
SKILLS Microsoft Word, Excel, Outlook
PSYCHOLOGY RÉSUMÉ SAMPLE
Chris Smith 123 Pine Street, Sugarland, TX 77115 - (815) 555-1234 - [email protected]
EDUCATION
University of Houston-Downtown Houston, TX
Bachelor of Science in Psychology Dec. 2013
SOCIAL SERVICES EXPERIENCE
Kishwaukee Community Hospital Austin, TX
Psychiatric Technician Jan. 2014 – Present
Provide feedback on patient functioning to professional staff
Gain first-hand knowledge of the applied use of DSM-IV, psychotropic medications, and evidence-based
treatments for anxiety and mood disorders
Facilitate group therapy sessions in a supportive manner that involves all group members
Counsel patients on a one-to-one basis, focusing on life skills and behavior modification
Opportunity House Houston, TX
Developmental Aide Aug. 2012 – Jan. 2014
Organized and conducted recreational activities for 6-10 developmentally disabled adults
Co-presented personal hygiene and social skills workshops to groups of 20 patients
St. Thomas Aquinas Hospital Houston, TX
Patient Care Technician May 2011 – Jul. 2012
Transported patients with physical disabilities to hospital departments efficiently and safely
Coordinated special deliveries to patients and departments in a timely manner
Advised the public about the hospital, by phone and in person
Interacted professionally and confidentially with nursing staff and doctors
VOLUNTEER EXPERIENCE
Community Connection Houston, TX
Homework Helper Sept. 2012 – Dec. 2012
Provided support and tutoring facilitation for math, reading, science and social science homework assignments
utilizing Spanish language skills
Supervised more than 20 grade school students at a local community center
Instructed students on how to use computer programs, such as Microsoft Word and basic keyboarding
Mediated student conflicts and taught listening and conflict resolution skills
RESEARCH EXPERIENCE
Psychology Lab, University of Houston-Downtown Houston, TX
Research Assistant Jan. 2013 – Dec. 2013
Completed an inventory inspection of intervention materials; researched new interventions
Entered district-wide CBM data into SPSS; scored MAZE data
Wrote literature reviews for lab-related articles on social support, bullying and response-to-intervention
Attended weekly meetings with research team to discuss protocol changes
HONORS AND SCHOLARSHIPS
University Honors Program, Aug. 2009 – Dec. 2013
Ryanne Mace Memorial Scholarship – Fall 2009
SKILLS
Language: Fluent in Spanish; comfortable with basic translating and interpreting
Computer: MS Office: Word, Excel, PowerPoint
CRIMINAL JUSTICE RÉSUMÉ SAMPLE
Samantha Woods 1241, West Green Street, Spring, TX 713-242-8412 [email protected]
Relevant Work Experience The Allen House Residential Facility – Spring, TX Case Worker July 2014 to February 2015
Maintained records of 25 juveniles to record program progression.
Reviewed police report when a child was apprehended by law enforcement, and made recommendations on how long to keep child in facility.
Referred clients, where appropriate, to community-based services like substance abuse programs, family court, GED classes, community service restitution and victim services programs.
Sustained the lowest recidivism rate of all the assigned juvenile case workers.
New Parkland Juvenile Detention Center – New Parkland, CA Juvenile Probation Officer Internship May 2013 to August 2013
Performed oversight of juvenile intakes, including visual body search, health screening, personal inventory and fingerprinting.
Prepared and processed court documents for 5 juvenile clients.
Gathered information in advance of court and school expulsion hearings, and made recommendations to the Court when necessary.
Other Experience University of Houston –Houston, TX Administrative Assistant November 2008 to May 2014
Organized and provided documents, reports and information to department
Attended meetings, took minutes of meetings, and verified that the minutes were recorded properly and distributed as instructed
Arranged for payments to contractors and vendors by developing relationships with accounting departments
Ensured that office equipment was in running correctly, and scheduled equipment repair and maintenance appointments
Education University of Houston-Downtown, Houston, TX Bachelor of Science in Criminal Justice with a minor in Psychology May 2014
Houston Community College, Houston, TX Associate of Arts May 2008
Languages Native Spanish Speaker
POLITICAL SCIENCE RÉSUMÉ SAMPLE
Green Gator 3330 Wading Court • Houston, TX 77002 • 713-555-0000
EDUCATION: Bachelor of Arts May 2018
Major- Political Science, Minor- Sociology GPA: 3.4/4.0
University of Houston-Downtown, Houston, TX
RELEVANT COURSEWORK: Geopolitics of the Americas Fall 2016
• Applied scientific method to the analysis of health care politics
• Designed empirical research project to analyze participant responses regarding Medicaid expansion
• Analyzed qualitative data and utilizing Excel to ensure proper data collection and management
PROFESSIONAL EXPERIENCE:
Student Worker, Campaign Management Spring 2014
Houston, TX
• Collected information from target audience to determine popular political issues
• Provided relevant information about candidates to target populations
• Informed candidate about various political stances by conducting researches and writing memos
• Provided polling and strategy reports for review and enhancement
• Organized Make Your Mark campaign from beginning to end
Computer Assistant, Lone Star Community College Spring 2012
Kingwood, TX
• Trained to use Web Course Tools and gained valuable technical skills
• Demonstrated and explained how to access and use specialized computer programs
• Provided trouble shooting instruction and information to aid students with software concerns
VOLUNTEER EXPERIENCE:
Volunteer, Memorial Assistance Ministries (MAM) Aug. 2012-Present
Houston, TX
• Committed to providing service to homeless and low income families.
• Collaborated with African Student Association team of club members.
• Empathized with (recipients) individuals and validated the impact of addiction on lives.
• Gained insights into diverse individual and family dynamics.
ACTIVITIES: Webb Historical Society, University of Houston-Downtown Fall 2015-Present
NAACP, Houston Chapter Member Spring 2012-Present
Student Government Association, University of Houston-Downtown Fall 2015-Present
SOCIAL SCIENCE RÉSUMÉ SAMPLE
Gator Student
1000 Mission Drive Houston, TX 77345 Phone: (832 )555-2222 Email: [email protected]
PROFILE:
Current senior seeking an internship to utilize administrative and customer service skills , the ability to excel as a member of a team or independently, to thrive under pressure, and to maintain positive business relationships.
EDUCATION:
University of Houston – Downtown (Graduation: May 2017) Bachelor of Arts in Social Science, GPA: 3.1/4.0
EXPERIENCE:
Executive Assistant | Results Insurance Agency May 2013 – March 2014
Maximized revenue by cross-selling personal and commercial insurance and following up on sales leads.
Oversaw front office communications; screening multiple-line phone calls, transmitting messages, and handling the majority of customer requests, while simultaneously greeting walk-in clients and notifying the executive agent.
Demonstrated proficiency in client management technology by maintaining records of all calls, faxes, emails, or walk-ins from customers, law enforcement, or insurance companies for auditing purposes, payments and bank records for the agency, as well as payment history for customers.
Assistant Manager | A. Taghi. February 2012 – May 2013
Monitored business results and daily sales plans, controlling expenses and improving metrics through floor leadership.
Responsible for execution of training programs, ongoing supervision of team members.
Enacted initiative targeting lost and damaged merchandise to maximize sales revenue
Maintained a visually impressive boutique, augmenting company visual standards with embellishments to complement the uniqueness of the product.
Lead Cashier | Sephora November 2007 – August 2012
Actively trained new associates and promoted product knowledge and brand awareness.
Acted in collaboration with management to set and maintain a professional standard to represent the largest one-stop beauty retailer.
SKILLS:
Typing 65 WPM | Budget Reports | Proficient in Microsoft Word / Excel / PPT / Outlook Event & Records Management (Hawksoft)
SOCIOLOGY RÉSUMÉ SAMPLE
Green Gator 12919 Windstar St. #12 Houston, Tx | (281) 555-5555 | [email protected]
Education University of Houston-Downtown Houston, TX Bachelor of Science in Sociology Dec. 2018
University of Phoenix Houston, TX Associate of Arts in Criminal Justice May 2011
Relevant Work Experience CARE Program Houston, TX Case Specialist Intern Aug. 2015—Present • Conducted daily assessments on new clients • Provided case management services to clients of the homeless population, clients who have
experienced substance abuse issues, and the mentally ill population • Facilitated weekly group and therapy sessions on topics of trauma, domestic violence, and
substance abuse • Developed master plans for clients on case load who had successfully completed the required
program using HMIS
St. Vincent’s School Houston, TX
Extended Care Teacher Jan. 2015—Mar. 2015 • Monitored development and learning outcomes for students to ensure completion of courses • Delivered small group instruction to students ages 5-11, daily devotions, and homework help in
math, english, and science subjects to increase skills • Created and maintained student files: writing reports of injuries, daily homework activities, and
daily classroom attendance
• Communicated with school personnel and parents regarding students’ achievements and
behavioral issues • Maintained classroom management to ensure the safety of the students
Cardenas and Associates Houston, TX Lead Records Clerk Feb. 2007—July 2012 • Trained staff on daily operations of file room for yearly tax season • Entered data into File-trail, and paper wise systems to ensure accurate records of clients'
personal tax information. Worked closely with litigation legal department and assisted trail data information.
• Inventoried office supplies and ordered supplies for all departments • Booked flights, hotels, and restaurant reservations for meetings and company events • Provided customer service to clients for tax related reasons and relief for receptionists • Mailroom duties consisted of sorting incoming and outgoing mail, working postal equipment and
passing out mail throughout departments
Volunteer Experience Houston, TX Catholic Charities Sept. 2014—Present Customer Service Specialist • Provide support during the holidays for those less fortunate • Answer calls from the community inquiring about meal delivery services • Enter new client information into database
Computer Skills Microsoft Office: Word, Excel, PowerPoint, Outlook
ENGLISH/ COMMUNICATIONS WITH MILITARY EXPERIENCE
RÉSUMÉ SAMPLE
ROBERT LOPEZ 1234 Any Street, Houston, TX 77002 | Cell: (123) 456-7890 | [email protected]
PROFESSIONAL EXPERIENCE MANTECH, Houston, TX Aug. 2012–Present Lead Technical Writer
Document, organize, and maintain full lifecycle design, development, and deployment information from multiple sources to create technical documentation for mission-critical software applications.
Conceptualize, review, and approve project plans, develop high-quality technical proposals, and create cash flow analysis to track spending, ensuring budgeted manpower hours fall within scope of contract.
Proofread and refine contractual deliverables, including monthly status reports, for 10-15 ongoing contracts.
Create and edit information systems documentation, after-action reports, and standard operating procedures relating to contract-related IT program deliverables.
Perform contractor sourcing and staffing efforts for contract placement and bids. Conduct extensive internet and marketing research for internal corporate projects.
SAIC Aug. 2010–Aug. 2012 Technical Writer, Access Control Division
Interviewed 35 subject-matter experts and edited 125+ resumes for $8M proposal effort. Served as Department of Homeland Security liaison, ensuring all inquiries regarding Homeland Security
Presidential Directive 12 (HSPD-12) were accommodated.
Composed technical reports and user reference manuals and evaluated text, layout, and graphics.
Created, proofread, and maintained division’s standard operating procedures for grammatical errors, accuracy, and inconsistencies.
Checked and tracked personnel clearance levels using Integrated Security Management System (ISMS).
Supported five executive staff members by creating customer feedback surveys utilizing Microsoft InfoPath.
UNITED STATES NAVY, Andrews, GA Jan. 2004–Sep. 2008 Project Engineer
Conducted classified software systems testing with team of nine engineers and technicians.
Researched and analyzed technical information to compile information systems documentation utilizing proper technical terminology.
Reviewed, edited, and published system administration, reference, and training manuals, installation guides, and standard operating procedures.
Translated standardized technical information to compose clear, readable documents. Evaluated and maintained documents to ensure compliance with technical requirements. Organized and maintained internal information systems documentation library in SharePoint.
EDUCATION UNIVERSITY OF HOUSTON-DOWNTOWN, Houston, TX May 2010 Bachelor of Arts in English, minor in Communication Studies
TECHNICAL SKILLS Microsoft Office Suite (Word, Excel, PowerPoint, Access, Outlook), SharePoint, InfoPath, Visio, Oracle PeopleSoft, Photoshop, Salesforce, and Adobe Acrobat.
HISTORY WITH MILITARY EXPERIENCE RÉSUMÉ SAMPLE
GREEN GATOR • 713 222-2222 • [email protected]
EDUCATION:
University of Houston – Downtown, December 2012
Bachelors of Arts in History
EXPERIENCE:
Super Shipping Inc. Houston, TX
Ocean Import Customer Service Agent November 2008 to September 2009
• Provided Customer Service for Ocean Import Customers; processed customer requests; Pick up
notice management; Container General Order management; CY Container Yard Management;
Mexico Container management; Miscellaneous shipment charge invoicing; Container tracking and
tracing; Container Rail tracing; U.S. Customs Compliance.
Expeditors International of Texas Houston, TX / Los Angeles, CA
Ocean Import / Order Management Coordinator September 2006 to April 2008
• Managed all Import Order Management Customers Purchase Orders, Transit report management and
reporting: Import Consolidation break bulk and document processing; Customer Service, Document
Turnover, Shipment Invoicing, Tracking and Tracing, OS&D, and U.S. Customs Compliance.
United Parcel Service (UPS) Seattle, WA / Houston, TX
UPS Internal Audit Services – Staff Auditor December 2004 to July 2005
• Completed various special projects associated with the migration of Menlo Worldwide Forwarding
and UPS Supply Chain Solutions. Special projects included: collaborating with UPS Supply Chain
Solutions Finance and Accounting System’s to integrate Menlo’s Customer Pricing and Rating,
migration of Menlo’s Hourly Payroll, and assistance to Deloitte and Touch with the annual external
audit of the UPS Store.
Crondike Transportation Portland, OR
Staff Auditor/Senior Auditor/ Team Lead September 1994 to December 2004
HALT Internal Audit Services Portland, OR Staff Auditor/Senior Auditor/ Team Lead January 1999 to December 2004
• Performed all phases of CNF’s Financial and Operational Internal Audits of Market Worldwide Forwarding’s Domestic and International Finance, Freight, and Logistic Operations. Included audit
planning, pre-audits, field audits, audit report writing, audit reviews, and audit report distribution.
Audit program development for all Menlo Worldwide Forwarding components and audit training of
junior and new internal auditors. Sarbanes/Oxley compliance; including documentation, review,
testing, and monitoring of key controls. ISO audits and training
Junction Worldwide Forwarding
Operations Supervisor Los Angeles, CA
January 1996 to January 1999
• Supervised daily operations of the International Gateway Freight Forwarding Operation. Office
agents, drivers, warehouse, dock, and logistic supervision. U.S. Customs Automated Manifest
System (AMS) trouble shooting and problem solving experience. First-hand experience with
customer service, union contracts, employee grievances, training, and scheduling.
Import/Export Agent September 1994 to January 1996
• Processed import and export documents, provided customer service, and U.S. Customs compliance.
Consolidations of export freight and the break bulk operation for import consolidations.
Gateway Freight Services Los Angeles, CA
Import Cargo Agent October 1993 to October 1994
• Cleared daily inbound KLM passenger and cargo flights from Amsterdam through U.S. Customs,
Fish and Wildlife, and the U.S. Department of Agriculture. Prepared KLM Master Air bills and
carrier certificates for freight forwarders and import customers. Provided customer Service and U.S.
Customs Compliance.
U.S. ARMY – 101st Airborne Division
Obtained the Enlisted Rank of Sergeant E-5 Fort Campbell, KY
Communications Switchboard Operator March 1989 to March 1993
• Operated telephone switchboard and manual telephone patch panel. Responsible for all
administrative functions for 150 enlisted soldiers.
COMMUNICATIONS RÉSUMÉ SAMPLE
NATHAN TALOVSKY 787 Coup Town, St # 08 • Houston, TX 77577
(999) 758-0909 • [email protected]
OBJECTIVE
Human Resource professional with 3 years of hiring experience seeks Human Resource Generalist position with Ernst and Young.
PROFESSIONAL EXPERIENCE
Emerson Network Power Inc. – Houston, TX. 11/2010 – present Administrative Assistant Manage relocation process and coordinated all arrangements, including: house hunting trips, travel,
temporary housing arrangements and movers. Screen job applications by ensuring completion and determining match of basic qualifications. Perform initial staff customer service and referred problems to other HR staff as appropriate. Maintain electronic personnel records entering data of pertinent personnel information into
PeopleSoft. Track performance appraisals and provided reminders to supervisory staff. Coordinate interview schedules with department supervisors and initiated contacts with applicants
regarding interviews. Conduct personal and professional reference checks, income verifications where required, and
initiated criminal background checks.
Williams-Sonoma Inc. – Houston, TX. 5/2014 – 8/2014 Human Resource Intern Created and maintained new hire and personnel files and entered them into Human Resources
Information Systems. Supported processing and maintenance of payroll records in accordance with policies and
procedures. Informed Human Resources management of issues related to employee relations within the
division or as well as responded appropriately to the concerns of other employees. Recruited candidates through direct recruitment, internet mining and other creative methods Performed screening, interviewing, and applicant assessment to Hiring Managers to finalize the
recruitment process. Identified new, cost effective resources for recruitment, and tracked and reviewed effectiveness of
advertisement sources.
EDUCATION
University of Houston-Downtown – Houston, TX 12/2014 Bachelor of Arts in Communication Studies Activities: Society for Human Resource Management- UHD Chapter, Member , 2/2013-5/2014
COMPUTER PROFICIENCIES
ADP, PeopleSoft, Microsoft Office: Word, Excel, PowerPoint , Visio
BIOLOGY RÉSUMÉ SAMPLE
Tracey Smith, MLT 55 Pleasant Drive | Sometown, DE 19703 | (555) 555-5555 | [email protected]
PROFESSIONAL SUMMARY
Quality-focused medical lab tech with excellent clinical skills gained through hands-on experience within one of
the largest health services providers in Houston. Perform all laboratory tests and procedures with expedience,
attention to detail and optimum quality.
LABORATORY SKILLS
Cell Counts; Urinalyses; Body Fluid Analyses; Cytology, Histology, Serology and Hematology Testing;
Metabolic & Electrolyte Panels; Liver, Renal and Thyroid Function Testing; Blood Typing; Lipid Profiles;
Toxicology Screening; Routine Cultures
WORK HISTORY
Methodist Hospital | Houston, TX
Medical Laboratory Technician, 6/11 to Present
Collaborate with hospital physicians in the diagnosis and treatment of illnesses, injuries and medical
conditions by providing clinical testing and specimen analysis.
Conduct lab tests in the areas of hematology, coagulation, urinalysis, serology, immunology, bone
marrow and FNA collections.
Prepare chemical solutions, reagents and specimens for microscopic examination; perform laboratory
tests; analyze and report findings; and investigate atypical results and discrepancies to determine
causation.
Expedite critical testing results without compromising sample validity or quality assurance.
DEF Medical Center | New Castle, DE
Medical Laboratory Technician, 9/10 to 6/11
Performed lab analyses to provide data for diagnosis, treatment and prevention of disease.
Recommended improvements to supply ordering and inventory management that increased efficiency and
lowered costs (saving approximately $5,000 annually).
Stringently followed lab protocols, sanitation standards and testing procedures.
EDUCATION AND CERTIFICATION
University of Houston - Downtown | Houston, TX
Bachelor of Science, Biology, 2013
Wilmington University | New Castle, DE
Associate of Science, Medical Laboratory Technician, 2010
Graduated with honors (3.6 GPA)
American Society for Clinical Pathology (ASCP) | Board of Certification
Medical Laboratory Technician (MLT), 2010
COMPUTER SCIENCE RÉSUMÉ SAMPLE
Jackie Clarkson [email protected]
Mobile: (123) 555-5555
Current Address Permanent Address
123 Grove Street 123 Maple Street
Houston, TX 77002 Buffalo, NY 12345
OBJECTIVE
Seeking Software Development position at Aspire Technology Solutions, utilizing programming experience
EDUCATION
UNIVERSITY OF HOUSTON-DOWNTOWN – HOUSTON, TX
Bachelor of Science in Computer Science, May 2015
GPA: 3.5
Honors: Dean’s List 6 Semesters
Study Abroad: Newcastle University, Newcastle, NSW, Australia, August 2013– May 2013
Activities: Association for Computing Machinery - UHD Chapter, Member, September 2011 – May 2015
UHD Intramural Basketball and Softball teams, Captain, September 2010 – May 2011
RELEVANT EXPERIENCE
EASTMAN KODAK COMPANY – HOUSTON, TX August 2014– present
Software Developer May 2015 – present
Lead team from many positions in the company in finding and implementing a new bug-tracking solution.
Create applications for migrating data between systems/databases using C#, XML, and Excel Macros.
Software Quality Assurance Technician August 2014– May 2015
Tested new software releases for the Kodak Picture Kiosk.
Designed and executed test procedures, reported incidents, and worked with databases and Rational software.
Organized and led meetings of project leaders, developers and QA team members for each original test
procedure.
CLARKSON ASSOCIATION FOR COMPUTING MACHINERY – POTSDAM, NY Summer 2014
Intern
Created the Clarkson ACM Website using Dreamweaver and Photoshop. Attended seminars by guest speakers in the computing industry to learn more about computer science.
ADDITIONAL EXPERIENCE
UNIVERSITY OF HOUSTON-DOWNTOWN – HOUSTON, TX August 2011 – July 2013
Writing Center Tutor
Guided writers in solving writing issues by identifying weaknesses in organization, development and style.
Learned valuable interpersonal communication skills by collaborating with students from many fields.
SKILLS
Programming Experience – C++, Java, C#, XML, and Web Development.
MATHEMATICS RÉSUMÉ SAMPLE
Green Gator 222 Highway Dr., Houston, TX 77002 [email protected] - (281) 222-2222
EDUCATION
The University of Houston-Downtown, Houston, TX, Dec 2016
Bachelors of Science in Applied Statistics with a concentration in Biostatistics
GPA: 3.5
Houston Community College, Houston, TX
Associates of Science, December 2012
GPA: 3.3
RELEVANT COURSEWORK
• Introduction to Genomics and Bioinformatics
• Statistical Computing
• Mathematical Models and Computer Simulation
• Design and Analysis of Experiments
PROFESSIONAL EXPERIENCE
Baylor College of Medicine, Houston, Texas August 2015 - Present
Medical Research Intern
Collaborate with top medical statisticians regarding projects involving cost-effectiveness analysis, clinical trials, and epidemiology modeling
iKuity, LLC, Virtual Summer 2015
Programming Intern
Quantumatics programming in Python, use of Modular Mathematics, iterative algorithms and
GPU CUDA programming
TECHNICAL SKILLS
Python, R, C++, CUDA, Applied Statistics
COMMUNITY ENGAGEMENT
Cease Addiction Now, Inc., Houston, Texas Spring 2015
Collaborated with non-profit group to optimize search engine capabilities and maximize website
with SEO codes/technology
HEALTHCARE ADMINISTRATION RÉSUMÉ SAMPLE
Dustin Smith 592 W. 5th St., Houston, Texas 77332 | 713-923-9711 | [email protected]
EDUCATION:
UNIVERSITY OF HOUSTON - DOWNTOWN, Houston, Texas
Bachelor of Science in Interdisciplinary Studies May 2016
Minor: Business
LONE STAR COLLEGE, Cypress, Texas
Associate of Applied Science Dec. 2011
HEALTHCARE EXPERIECE:
MEMORIAL HERMAN, Houston, Texas
Patient Service Representative Jan. 2012-Present
Enter patient data while ensuring patient confidentiality in accordance with HIPPA
Monitor computer entries made by admissions to ensure accuracy of patient’s demographic information
on log sheets used for billing
Participate in micro-system meetings to streamline and standardize clinic policies and procedures
Provide customer service by greeting patients upon clinic entry
Volunteer Jan. 2011-Jan. 2012
Provided support for the Hospital Visitors department including answering telephones and referring a
range of administrative problems and inquiries to appropriate personnel
VILLAGIO SENIOR LIVING, Spring, Texas Aug. 2014- Dec. 2014
Management Intern
Led and mentored a new reception team during transition from training
Researched and evaluated effective activities and therapies to delay cognitive decline in residents with
Alzheimer’s and Dementia Created weekly art therapy program which improved resident’s moods by 50% Implemented patient satisfaction survey to assess center’s improvement needs Observed and participated in a Department of Aging and Disabilities Services survey
TEXANS CHILDREN’S HOSPITAL, Houston, Texas Summer 2008
Volunteer
Maintained and organized exam rooms, nursing station, and sample closet to ensure a clean and
professional appearance of clinic
Entertained, conversed with, and read aloud to patients to keep them mentally healthy and alert
ADDITIONAL EXPERIECE:
RED LOBSTER, Houston, Texas Jul. 2007-Jan. 2012
Server
Provided a good dining experience for customers, resulting in 20% profit increase
SKILLS
Software: PeopleSoft, ScheduleNow, MD-Staff, Epic
Languages: French, Conversational
HEALTHCARE ADMINISTRATION RÉSUMÉ SAMPLE
Green Gator 222 Hightower Dr., Houston, TX 77002 [email protected] - (281) 222-2222
Education
The University of Houston-Downtown, Houston, TX
Bachelors of Science in Interdisciplinary Studies
GPA: 3.4/4.0
Activities: Honors Society, Member (August 2014)
Phi Theta Kappa, Member (August 2010)
May 2016
Lone Star College, Houston, TX
Associates of Science, Magna cum laude
GPA: 3.8/4.0 Work Experience
Honors: Dean’s List (4 out of 5 semesters)
December 2012
Professional Experience
Mira Thomas PT, DPT, MS, Houston, Texas
Medical Billing Consultant
May 2013 - Present
• Manage claims/ financial records to ensure medical charges are processed / paid timely and accurately
• Submit procedure and diagnosis claims to insurance companies for approval and payment
• Organize and document records of claim payments and dates
United Healthcare, Houston, Texas January 2008 - December 2009
Provider Services
• Provided information to members concerning their claims, benefits, and coverage
• Advised providers on the process for effecting claim corrections and information
• Performed special projects for supervisor to resolve disputed claims
Winstead & Associates, Houston, Texas October 2004 - December 2007
Administrative Assistant
• Managed calendars and maintained weekly schedules to increase workflow process
• Coordinated files and folders to facilitate accuracy of future auditing
• Handled and screened phone calls efficiently to
Skills
Proficient in Microsoft Office: Word, Power Point, Excel, Outlook, Publisher
Typing: 65WPM
HEALTH AND BEHAVIORAL SCIENCE (HEALTHCARE NAVIGATOR) RÉSUMÉ SAMPLE
Green Gator Houston, TX 77082| [email protected] | 832-555-5555
EDUCATION UNIVERSITY OF HOUSTON DOWNTOWN, HOUSTON, TX BACHELOR OF SCIENCE IN BEHAVIORAL & HEALTH SCIENCE 12/2018 EMPHASIS: HEALTHCARE NAVIGATOR
RELEVANT EXPERIENCE RESIDENT ADVISOR – BEHAVIORAL HEALTH [ALLWAYS CLINIC] 5/2015 - PRESENT Oversee clients in residential and day treatment settings, to improve functioning in academic, work,
living, social, and leisure environments through reinforcement of skill and resource development Facilitate the development of appropriate behaviors, self-expression, and social interaction Collaborate in the provision and/or reinforcement of vocational, educational, social, and recreational
rehabilitative experiences for clients Maintain a physical and psychological environment that facilitates the improved functioning of clients
VOLUNTEER/INTERN [U.S. HUNGER RELIEF CHARITIES] 10/2010 – 5/2015 Performed Intake for financial services and resources
Referred clients to community resources for continuation of care
Served at Food Drives, Toy Drives, and Holiday parties for adoptive families
Provided daycare for Adoption Services Department
ACCOUNT EXECUTIVE [SOLIANT HEALTH] 4/2014 – 5/2015 Acted as a strategic staffing partner to hiring managers in various pharmacy settings to include: hospital,
home infusion, long term care, compounding Responsible for developing and maintaining relationships with managers to thoroughly understand their
business and provide solutions to staffing needs Proactively sourced candidates using job boards, organizations, networking groups and traditional
methods to identify top talent Managed temporary employees by maintaining proactive employee relations, counseling on
performance issues, and conducting compensation analyses Interviewed potential job candidates using targeted selection behavioral based interviewing
CAMPAIGN MANAGEMENT [MACON LAW FIRM] 2/2012 – 4/2014 Coached Intake Specialists on how to improve when errors are made Reviewed and correct information input into the databases so that both our attorneys and joint venture
attorneys can accurately receive information on potential clients Prepared Short Form Complaints (court documents) for case preparation and PPF’s utilizing knowledge
on the various dockets/torts pursued Reviewed of medical records Abided by strict HIPAA requirements
SKILLS & ABILITIES Advanced in Excel, Access, PowerPoint, IRIS and Meta Records 8 Crisis Intervention and de-escalation, MANDT trained CPR Certified, HIPPA Certified
ELECTROCHEMICAL RÉSUMÉ SAMPLE
Walter Black 123 Green Dr. | Houston, TX 77002 | 713-555-1234 | [email protected]
SUMMARY
Sustainability-conscious Chemistry student with strong communication and leadership skills seeks opportunity to
explore electrochemical processes at Siemens
EDUCATION
Bachelor of Science in Chemistry May 2016
University of Houston-Downtown (UHD), Houston, TX
3.7 GPA
Scholar’s Academy Scholarship Recipient
American Chemical Society Member
RELEVANT COURSEWORK
Physical Chemistry I and II August 2013-May 2014
Conducted theoretical investigations of condensed phase properties and applications in battery and
alternate electrical power systems
Analytical Chemistry I and II
Explored impact of chemical processes on environmental hazards, deep sea ‘black smoker’ vents, early detection of cancer, high-speed DNA sequencing, bio-and chemical warfare agents and ultramicrofabricated sensors
RESEARCH
Electrochemistry, Chemistry Department, UHD, Houston, TX January 2015-present
Research kinetics of attaching metalloporphyrins to self-assembled monolayers on gold electrodes
Perform electrochemistry processes on the monolayers to improve electrical conductivity
Synthesized research findings into 10-page paper and presented at Scholar’s Academy Student Research
Conference
RELATED EXPERIENCE
Intern, Texas Energy Group, Houston, TX May 2015-August 2015
Gathered green power purchasing data from Phoenix metropolitan utilities and compiled report
Staffed informational kiosk and assisted visitors with questions regarding sustainability practices
Updated website and social media outlets to notify others of organization’s mission and events Coordinated, developed, and distributed monthly newsletter highlighting special announcements
Devised a renewable energy fact sheet which included information on renewable technologies,
environmental benefits, economic impacts, and consumer education issues
Intern, Shell Oil Corp., Houston, TX Mary 2014-August 2014
Collaborated with a team to develop an expanded testing method on the DC Arc Optical Emission
Spectrometer to measure trace metal impurities in molybdenum metal
Participated in the installation, operation, and maintenance of chemistry lab equipment and duties
Installed and operated a wide variety of laboratory equipment including NMR and high-resolution lasers
Barista, Java Joe’s, Houston, TX January 2011-May 2014
Serve coffee patrons utilizing effective customer service practices
Process monetary transactions with a high degree of accuracy in a fast-paced environment
TECHNICAL AND COMPUTER SKILLS
Proficient in Microsoft Word, Excel, PowerPoint, SPSS, DC Arc Optical Emission
ENGINEERING TECHNOLOGY RÉSUMÉ SAMPLE
Joseph Walker 329 Bluebonnet Drive, Katy, Texas 77213
713-281-5412 [email protected]
Experienced Engineer seeking Structural Engineering position that will allow me to utilize my structural
engineering skills and knowledge to benefit the company's growth.
WORK EXPERIENCE
Structural Engineer August 2013 to April 2015
Doris Incorporated Katy, Texas
Generated and analyzed modules in SACS to obtain structural data to develop offshore platform designs
for Chevron drilling rig located in Angola Africa.
Supported manufacturing during fabrication in coordinating design changes to improve installation
sequence of assembly, and cost for various Chevron projects in Angola Africa.
Collaborated with project managers in the design department by creating datasheets to supervise various
projects.
Provided technical support to Doris Incorporated offices located in Houston, Angola, Brazil,
Canada and Paris.
Utilized software to develop reports and procedures used to troubleshoot programs.
Student Supervisor, Sports and Fitness Department January 2008 to May 2013
University of Houston-Downtown Houston, Texas
Governed a team of 23 staff members
Conducted staff development training and meetings that contributed to higher employee motivation,
efficiency and customer service.
Performed departmental customer relationship management and served as a UHD ambassador at
recruitment events.
EDUCATION
Bachelor of Science in Engineering Technology May 2013
University of Houston – Downtown Houston, Texas
Concentration: Structural Analysis and Design
SOFTWARE SKILLS
AutoCAD, Bently SACS
COMMUNITY ENGAGEMENT
Volunteer September 2008
Red Cross Houston, Texas
Provided food and water to Houston residents that were affected by hurricane Ike
REFERENCE LIST OUTLINE
Your Name (16-18 point) Complete current mailing address • Telephone number • Professional e-mail address
REFERENCES
Name of Person
Position Title
Person’s Place of Employment
Employment Address
City, State, Zip
Work Phone Number
Person’s E-mail Address
Name of Person
Position Title
Person’s Place of Employment
Employment Address
City, State, Zip
Work Phone Number
Person’s E-mail Address
Name of Person
Position Title
Person’s Place of Employment
Employment Address
City, State, Zip
Work Phone Number
Person’s E-mail Address
REFERENCE LIST SAMPLE
ALYSON GATOR 811 Main Street, Houston, TX 77002 ▪ 832-555-5555 ▪ [email protected]
REFERENCES
Dr. Ellie Phant
Professor, Marketing
University of Houston-Downtown
One Main Street
Houston, Texas 77002
(713) 221-8000 [email protected]
Joe Sales
Store Manager
Macy’s Department Store
2103 Ernestine Street
Houston, Texas 77002
(713) 555-1234
Jim Numero
Director of Internship Programs
Texas Research Institute
123 Fannin Street
Houston, Texas 77030
(713) 555-1234 [email protected]
RESUME RUBRIC
How to use the Resume Rubric: Now that you have drafted your resume, use the following rubric to check your work and make necessary changes.
Resume should effectively
land you an interview.
Score 4 points each
Resume could land you an
interview (borderline case).
Score 3 points each
Resume is average, needs
improvement to rise to the
"top of the stack."
Score 2 points each
Resume needs significant
improvement and would
be discarded during
screening
Score 1 points each
Score
Format
This resume fills the page but
is not overcrowded. There are
no grammar or spelling
errors. It can be easily
scanned.
This resume almost fills the
page, but has some uneven
white space. There may be a
single spelling or grammar
error.
The font and spacing of this
resume are not consistent.
There are spelling errors and
grammatical mistakes.
This resume is less than a
page or over two pages long.
The font is too big or may be
hard to read. There is more
white space than words on
the page. There are multiple
spelling and/or grammar
errors.
Education
Section
(Content I)
This section is organized,
clear, and well defined. It
highlights the most pertinent
information and includes:
institution and its location,
graduation date, major,
degree, any relevant course
work.
This section is well organized
and easy to read. It includes
institution and its location,
graduation date, and major.
Appropriate degree is
improperly indicated.
This section is missing the
most crucial information.
Institution listed and major are
included, but not its location,
graduation date and degree.
Institution is missing as well
as location, degree, major,
and dates.
Experience
Section
(Content)
This section is well defined,
and information relates to the
intended career field. Places
of work, location, titles, and
dates are included for each
position. Descriptions are
clear and formatted as bullets
beginning with action verbs.
(This section could be split
into related and other
experience.)
Places of work, location, titles,
and dates are included for
each position. Descriptions are
formatted as bullets beginning
with action verbs, but are not
detailed enough to help the
reader understand the
experience. Information does
not relate 100 percent to the
intended career field.
Descriptions are not
presented in bulleted lists that
begin with action verbs.
Instead, complete sentences
in paragraph form are used to
describe positions. Places of
work are included for each
position, but not locations,
dates, and titles.
There is no order to the
descriptions of each position.
Descriptions are not detailed
and don't illustrate the
experience. No locations and
dates of employment are
listed.
Style
This section meets style
standards. It does not include
pictures, graphics or colors.
Name is appropriate size and
stands out. You have used
bolding, caps and italics
appropriately.
Period use is consistent.
There are no personal
pronouns.
This section appropriately does
not include pictures, graphics
or colors. Name is appropriate
size and stands out. You have
used bolding, caps and italics
appropriately. Period use is
consistent. Personal pronouns
need to be removed.
This section appropriately
does not include pictures,
graphics or colors. Name is
appropriate size and stands
out. You have used bolding,
caps and italics
inappropriately. Period use is
inconsistent and personal
pronouns need to be
removed.
This resume needs to be
empty of pictures, graphics
or colors. Name is
inappropriate sized and does
not stands out. You have
used bolding, caps and italics
inappropriately. Period use is
inconsistent and personal
pronouns need to be
removed.
TOTAL
A SCORE OF 8 IS 50%
