8/10/2019 RESUME Mahesh Kumar Jha
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Mahesh Kumar JhaMobile: 7762933784.8102920712 Email:
[email protected]
Job Objective
Seeking assignments in lient !elationshi" Management #ith a high
g$o#th o$iente% o$gani&ation"$e'e$abl( in the )o#e$ Secto$*
Ma$keting Secto$* +,tomobile Secto$ - /ES.
Education
Bachelor in Arts'$om in ea$ 2008 5o$$es"on%ence
PG Diploma in Computer Application'$om E* amshe%",$ in
ea$.2000.
Diploma (!rs" in #otel Mana$ement '$om !M* amshe%",$ in /ea$
1998.
M B A '$om M* elhi !es,lt +#aite% 5o$$es"on%ence.
Career #i$hli$hts
Ma!%&' )ill Date *ith Mahindra and Mahindra +imited, -ohit
Automobile AraDesignation; Dronacharya (Trainer cum Area Sales
Manager )Role;
)oste% in !ohit +,tomobiles an% looking 7 Sites: +!+* ;?E!
*=+>=+/
an% )!. +n% iing all %ist$ib,to$s em"lo(ee /$aining * Sales
/$aining Aollo#s !,les o' Mahin%$aetc. Sales an% Se$ice /$aining*
also looking eithe$ sales g,(s a$e achieing his ta$get o$
not*Maintaining com"lete satis'action '$om c,stome$ etc...
Ma!%& Ma!%&' *ith .irst /ource +imited0 Patna
Past Designation Process Leader, Circle: Airtel !" (Sil#er and
$old)Role;
an%ling 4B )eo"le /eam in AS> 'o$ +i$tel )$ocess* )atnaC.
!es"onsible 'o$ taking ," calls on ,n$esole% iss,es - "$ocess to
%e'ine the +/ limit 'o$ the same.
!eg,la$ checks an% ,"%ates in'o$ms o' %ashboa$%s on SS =e(
)e$'o$mance n%eD i&. +/* Sho$talls* all !egist$ation*
+tten%ance* Sche%,le a%he$ence * ob kno#le%ge /est* S!* A/!*
S+/sco$e* "$o%,ctie login ho,$s an% b$eak ho,$s .
Making !e"eat alls 5' ,stome$ as alle% 'o$ Same ss,e* mo$e than
one times o$ ' c,stome$ not
a""( #ith +gents. Ens,$ing the ,tili&ation o' kno#le%ge base
Management "o$tal b( team membe$s -"$oi%e 'ee%backs
Ao$ ',$the$ im"$oement on %ail( basis. acking #ith +gents #ith
the MaDim,m o o' S 5nsatis'ie% ,stome$s* >istening that alls
an%
)$oi%ing Aee%backs to +ssociates. =ee"ing +ll !eco$%s o' all
+gents like 5 >oginF$s* +/* E* G* !e"eats* niH,e
oc,mentation*
Sh$inkage* +tt$ition etc
/ep%&1 Apr%& *ith E+EGA2CE Po*er 3 4n5rastructure Pvt0
+td6 2e* Delhi
Past Designation usiness De#elo%ment Manager (&ndia !
'e%al)Role;
an%ling 10 )eo"le 'o$ making ;,siness ee%s sales an% ma$keting
o' ''ice S,""lies* !eal
Estates* an% )$inting #o$ks 'o$ a$%s - E ne$te$s. !es"onsible
'o$ all %,e )a(ments an% kee"ing all %ata $eco$%s in s(stem
etcC
i$ing e# )eo"le #ho is inte$este% to join o,$ com"an( an% #ho
ha% goo% kno#le%ge abo,t sales
an% ma$keting an% #ho can g$o# o,$ com"an( bestC ;,il%ing an%
maintaining c,stome$ $elationshi"s. Motiating team membe$s an%
setting ta$gets 'o$
them. Monito$ an% $eie# o' agentIs "e$'o$mance. el" agents to
achiee maDim,m b,siness
.eb%&7 Au$%&1 *ith Ae$is Global +td06 Jamshedpur
Past Designation Team Leader, Circle: Airtel !" !
aasthanRole;
an%ling 2B )eo"le /eam in +egis 'o$ +i$tel )$ocess*
amshe%",$C.
!es"onsible 'o$ taking ," calls on ,n$esole% iss,es - "$ocess to
%e'ine the +/ limit 'o$ the same.
A
8/10/2019 RESUME Mahesh Kumar Jha
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!eg,la$ checks an% ,"%ates in'o$ms o' %ashboa$%s on SS =e(
)e$'o$mance n%eD i&. +/* Sho$t
alls* all !egist$ation* +tten%ance* Sche%,le a%he$ence * ob
kno#le%ge /est* S!* A/!* S+/sco$e* "$o%,ctie login ho,$s an% b$eak
ho,$s .
Making !e"eat alls 5' ,stome$ as alle% 'o$ Same ss,e* mo$e than
one times o$ ' c,stome$ not
a""( #ith +gents.
Jul!%78 .eb%&7 *ith 94P-O , BPO Delhi
Past designation AS$ (Su*ect Matter +%ert Le#el -)Role;
!es"onsible 'o$ taking ," calls on ,n$esole% iss,es - "$ocess to
%e'ine the +/ limit 'o$ the same.
/o collect to" iss,e that is t$ans'e$$e% to the >2 team to
sha$e +S t$aining team - o"e$ational 'loo$
+Ss. ack #ith agents #ith the maDim,m no o' o"ene% cases -
$e"eate% o,tline$s in t$o,bleshooting 5'o$
all ) - =o%ak "$inte$s $elate% like #i$eless installation* "a"e$
jams etc. +ctiel( inole% in teamIs case management - ens,$ing 'o$
cases ke"t o"en o$ close%.
Ens,$ing the ,tili&ation o' kno#le%ge base management "o$tal
b( team membe$s -"$oi%e 'ee%backs
'o$ ',$the$ im"$oement on %ail( - #eekl( basis. Ens,$ing that
the call backs a$e met on time b( team membe$s - team met the
$esol,tion ta$gets.
i$ect ealing #ith S lients an% soling thei$ "$oblems $ega$%ing
)$inte$s as /S+ 5Joice )$ocess.
Apr%7: Apr% 78 *ith CMC +)D (Ministr! o5 Corporate A55airs"
Delhi as C/E (BACK O..4CE"Role;
i$ect ealing #ith lients an% soling thei$ "$oblems 5.illin$ E
.orms and 4nstallin$ Ministr! o5
Corporate A55airs -elated /o5t*are +i;e Java6 Oracle etc". K/he
"$oject aims at c$eating online
connectiit( among 22 !s* !s an% Minist$( hea% H,a$te$s #ith a
Jie# to c$eate net#o$k 'o$ thei$E)$ocessing* management sol,tions -
inento$(. Stakehol%e$ to E 'illing* Sen%ing Emails K.
Dec%77 to Mar%7: *ith )ata /teel under #P 4ndia6 in Jamshedpur
as Process .acilit! EP6 9in ?ista6 ?a
