Hamza Malik3544 Split Rail Lane | Ellicott City, MD 21042 | C: 443-535-3686 | Hamza.Malik.333@gmail.com

EDUCATION University of Maryland: Baltimore County BA in Information Systems – Business Technology Administration

2008- 2013

Course Highlights: Network administration, network design and analytics, systems security, project management, system/software development lifecycle, systems analysis, database administration, business information systems, and programming

Web Development Certification: Experienced in Ajax, PHP, JavaScript, Java, HTML, CSS Dean’s List (Fall 2011) UMBC Rugby Player and Officer, UMBC Rugby Web Admin/Developer (www.umbc-

rugby.com)Training Completed

VERITAS NetBackup 7.7 Administration Hp3Par

SKILLS Various Microsoft products including Office Suite, Microsoft Project, and Microsoft Visio

Extensive knowledge of various VoIP phone systems, to server side (awkward phrasing) Knowledge of various versions of Microsoft Servers, Microsoft Exchange Server,

Software Update Services (SUS), and Active Directory

Experience with IIS and web hosting protocols, various firewalls, and Cisco networking devices.

Ability to work with several operating systems, including Windows 97- 8, Mac OSX and Linux

SQL Server, generating and running multiple queries Networking components (TCP/IP, WINS, DNS, DHCP) Microsoft Server (2000, 2003, 2008,2012) environment at an enterprise level VMware, remote desktop and vShpere experience Experience with multiple backup systems from tape, disk to cloud based Experience working with both NAS and SAN based storage systems Experienced in creating and presenting product demos to multiple clients, white

boarding Ability to solve practical problems and deal with a variety of concrete variables in

situations where only limited standardization exists. Ability to interpret a variety of instructions presented in written, oral, diagram, or schedule form

Ability to write responses to RFP's, business plans, software development requirements and specifications, and articles for publication that conforms to prescribed style and format

Effective interpersonal skills required to interact with customers, vendors, subordinates, peers, and management

EXPERIENCE

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System Engineer: Infrastructure at LIDL US 12/2015- Present

At Lidl, I'm responsible for the planning, engineering, and administering of IT related infrastructure, including the implementation and design of hardware and software. I work in different specialized fields, including server and data-center management, network and communication, and client and output-management. I'm also responsible for the testing, installation, configuration, administration, operation and development of the systems from a technological, infrastructure, and business point of view. Description

• Assign system access rights and installing software and hardware in accordance with the relevant procedures

• Adhere to internal service levels agreements and key performance indicators• Design and implement systems and structures to ensure high standards of quality, stability,

and consistency of the IT system environment according to our Principles of Administration and international guidelines

• Negotiate with external vendors and partners to procure necessary hardware & software to ensure the continued stability and progress of all IT infrastructure systems

• Regard internal and external security guidelines to maintain a stable and secure IT environment

• Provide qualified 2nd level support for systems and users in the organization in order to swiftly rectify incidents and problems of IT systems. Record incidents in the support tool for documentation and tractability purposes

• Design and deliver high quality documentations and regulations to ensure the compliance and correct usage of new and existing IT systems inside and outside of the IT department

• Incident Management (2nd and 3rd level) including on-call duties outside regular business hours

• Problem, Capacity, Change, Test Management• IT Architecture• Management, supervision, and checking of external service providers• IT Procurement in collaboration with the IT Procurement Manager• Process Consulting• Enterprise backup management using Symantec NetBackup • Configure, maintain, and administer storage LUNS as needed• Maintain Symantec NetBackup appliances and tape library • Maintain HP Converge, iLO and 3Par systems • Enterprise backup management through Symantec NetBackup • Cloud backup management through Microsoft Azure• Conduct and revise disaster recovery polices to increase productivity • Create, maintain, and manage virtual environment, processing and delegating VM requests • Roll out new hardware/software in enterprise level datacenter • Perform hardware maintenance of server infrastructure• Administer Activity directory environment, create user groups, maintain user rights, etc • Maintain Cyberark environment• Administrator VMware (NSX)• Work with network team to keep best practices for network infrastructure• Create documentation and produce PowerPoints and whiteboard to senior managers,

directors and company CIO with new business ideas, practices and proposals Jr. Network Administrator Engineer at Transamerica

08/2013– 12/2015

Provided support for operations, information technology, legal, marketing, and finance support to internal agents and independent producers who market the company’s life insurance, health insurance, long-term care insurance, marketing services, and investment products. Directly interfaced with Transamerica staff, as well as, Transamerica credit union clients on a daily basis

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via phone and/or e-mail. Assisted with resolving daily issues, and implementing new IT products and services, both independently and by interfacing with other IT Services team members.Description

Managed all aspects of network configuration, implementation, upgrades and support. Analyzed, designed, and documented IT processes

Redesigned and implemented new VoIP phone system to replace old Lan system Recommended configurations for internal Transamerica infrastructure including hardware,

software, and data communications Provided support of network devices, servers, workstations, printers, and data

communication lines to Transamerica Worked with networking components (TCP/IP, WINS, DNS, DHCP) Worked within a Microsoft Server (2000, 2003, 2008,2012) environment at an enterprise

level Troubleshot desktop hardware and software issues on Microsoft operating systems-based

workstations Built, deployed and maintained Windows Servers and VMs Staged, configured, and installed hardware and software applications throughout the

Transamerica Assisted other IT Services resources with the management of data backups of mission

critical servers and workstations Ensured daily compliance with Transamerica’s Change Management, Patch Management,

and Server Hardening Standards/Policy Configured and maintained Microsoft Software Update Services (SUS) Server, and monitors

reports to ensure all updates/patches are being applied to servers and workstations in a timely manner

Configured and maintained AntiVirus software to ensure all updates are being deployed/installed on servers and workstations in a timely manner

Assisted other IT Services resources by configuring and maintaining firewalls and routers to ensure all firmware upgrades and patches are installed in a timely manner

Administered Transamerica user accounts and group policies on the corporate domain using Windows Active Directory

VMware vSphere installation and configuration, backups and, snapshots Implemented and deployed virtual servers, patch management of virtual servers Cloned and managed virtual servers in development environment Administered corporate e-Mail on the Microsoft Exchange Server Administered corporate telecommunication systems with Polycom based VoIP system Documented and adheres to company network policies and procedures Lead teams on multiple corporate level projects

Systems Technician at Johns Hopkins 05/2013– 08/2013

Required to work flexibly, in accommodating customer requirements and possess a drive to provide a high level of customer service, which includes working a flexible schedule that can be dictated by enterprise support issues. Description

Performed installation, customization and maintenance of the operating system and system software products in support of business processing requirements

Performed system software installations, system software maintenance, and product upgrades

Evaluated and integrated new operating system versions, drivers, and hardware Tested software updates and patches Monitored and tuned the system to achieve optimum performance levels in standalone and

multi-tiered environments

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Conducted system analysis and configuration management and developed improvements for system software performance, availability and reliability

Performed Incident resolution, Problem Determination and Root Cause Analysis in accordance with Service Level Agreements

Designed, developed, recommended and implemented new or revised system software, utilities and automated processes as necessary

Ensured server data integrity by evaluating, implementing and managing appropriate software and hardware solutions

Prescribed system backup / disaster recovery procedures Created documentation of current processes to be used by other internal teams Gained extensive experience in Microsoft Active Directory, IIS, and Tivoli Storage Manager

(TSM) Worked extensively with Blade server, HBA and SAN technology

Desktop Engineer at Helion Technologies 11/2012 – 05/2013

Provided technical assistance to computer system users. Answered questions or resolved computer problems for clients in person or telephone. Provided assistance concerning issues of intermediate complexity regarding the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.Description

Answered user inquiries regarding computer software or hardware operation to resolve problems

Assisted users in diagnosing and solving data communication problems Provided users with technical support for computer problems Installed and performed minor repairs to hardware, software, or peripheral equipment

following design or installation specifications Maintained the peripherals, such as printers, that are connected to the network Referred major hardware and software problems or defective products to vendors and

technicians for service Set up user accounts, regulating and monitoring file access to ensure confidentiality and

proper use Assisted with training new employees in day to day operations of job duties Configured and tested computer hardware, networking software, and operating system

software Configured, monitored, and maintained email applications or virus protection software Diagnosed, performed troubleshooting, and resolved hardware, software, or other network

and system problems, and replaced defective components when necessary Responsible for documenting and updating all customer correspondence and relevant

internal information in support tickets via ticketing system

Internships 2012 - 2013

Include Desai Medical Center

o IT Analyst Intern 1st Mariner Bank

o Systems Administrator Intern

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