Risk Management EducationFor Financial Advisors

The Advocis Protective Association is dedicated to not only protecting financial advisors when a claim occurs but also providing advisors with important and relevant information that can help protect them from claims. By offering topical and relevant risk management education, the APA can help enhance advisors’ professionalism and protect their livelihood.

NEW SEMINARS

ADDED

Introduction to E&O Insurance for Financial AdvisorsDescription: This presentation provides financial advisors with a general introduction to the various issues relating

to E&O insurance so they are able to gain an in-depth understanding of the product itself. The presentation encourages advisors to take a risk management approach to their coverage and not view E&O insurance simply as a method of regulatory compliance. Topics covered in the presentation include: why E&O insurance is needed; what protection services are available under an E&O policy; potential sources of claims; how to protect yourself in daily practice; E&O fundamentals in important terms/concepts; individual versus corporate coverage; and understanding vicarious liability.

Time: 1.5 hoursCE credits: The Institute - 1.5 (Ethics), AIC - 1.5 (Life & A&S), La Chambre - 1PDU (compliance), IIROC - 1.5,

Manitoba - 1.5 (Life & A&S)

A Roadmap to Selecting the Right E&O ProtectionDescription: Minor differences between E&O policies or coverage selections can add up to a major difference.

This presentation covers the critical issue of selecting the appropriate coverage for a financial advisor. Topics covered include: protecting your livelihood; what to think about in terms of your practice when deciding on coverage products and limits; regulatory requirements; the potential gaps in relying on vicarious liability; personal corporations versus other corporate entity types; claims made versus occurrence based coverage; and the risks of a lapse in coverage.

Time: 1.5 hoursCE credits: The Institute - 1.5 (Ethics), AIC - 1.5 (Life & A&S), La Chambre - 1PDU (compliance), IIROC - 1.5,

Manitoba - 1.5 (Life & A&S)

The Challenge of Documenting NothingDescription: An advisor’s client file is often the major source of defence material when a claim occurs. But what

should an advisor do when a client is unresponsive, does not follow provided advice, or simply disappears? This presentation addresses the challenge of creating and maintaining a well documented client file in general, specifically for when client relationship problems arise. Topics covered include: dealing with unanswered phone calls and mail and returned mail; key record management concepts and practices; liability issues in connections with records; regulatory requirements regarding client and practice documentation; and tips and advice on managing client records.

Time: 2 hoursCE credits: The Institute - 1.5 (Ethics), AIC - 1.5 (Life & A&S), La Chambre - 1PDU (compliance), IIROC - 1.5,

Manitoba - 1.5 (Life & A&S)

All presentations are delivered by the staff of the APA and/or its partners. Presentations and seminars are also available on other custom developed topics to suit the needs of your advisors. Presentations and seminars can be delivered at company offices, professional development days or industry events.

New Seminar Building a Protected PracticeDescription: Advisors are focused on what they do best — building their business and providing advice and services that protect their clients and families. All too often, though, advisors don’t pay the attention to compliance and best business practices they need to in order to ensure their own safety. This seminar, “Building a Protected Practice”, focuses on essential business practices that advisors can employ in their practices every day to protect themselves from errors, mistakes and problems that can lead to claims. A protected practice is a better practice, both for the advisor and their clients.

Time: 1.5 hoursCE credits: 1

New Seminar Navigating the Claims ProcessDescription: What really happens when an advisor is faced with a claim? Navigating the claims management

process can be a confusing and daunting task. This presentation takes advisors from claims notice to settlement, offering a full understanding of how advisors can work with claims managers whose purpose it is to defend them. Topics covered include: why claims occur; common causes of claims; early warning signs of a potential claim; getting to know the claims management team; the claims Life cycle; the review and investigation process; methods of negotiation and mediation; what not to do when a claim occurs; types of conclusion and settlement; and the claims legacy on an advisor’s record.

Time: 1 to 1.5 hoursCE credits: The Institute - 1.5, AIC - 1.5 (Life & A&S), La Chambre - 1PDU (compliance), IIROC - 1.5,

Manitoba - 1.5 (Life & A&S)

Bad to Worse: Advisor Mistakes in the Claims ProcessDescription: It takes a team to manage the claims process! When a claim happens, the worst thing an advisor can do

is try to take it on on their own. This seminar provides a basic review of the claims management process and on the members of the claims management team, with the focus on mistakes that can be avoided by an advisor in the process that can expose the advisor to even greater risk.

Time: 2 hoursCE credits: The Institute - 1.5 (Ethics), AIC - 1.5 (Life & A&S), La Chambre - 1PDU (compliance), IIROC - 1.5,

Manitoba - 1.5 (Life & A&S)

Advocis’ Protect Your Practice SeminarDescription: The Protect Your Practice Seminar is an in-depth interactive seminar that focuses on the some of the major

risks that advisors face in their daily practice, and discusses real strategies that advisors can implement in their practice to mitigate them. Topic discussions in the video are with experienced professionals who have worked with the APA’s E&O program and have extensive knowledge in this area. The seminar incorporates strategies and advice on such core competencies as fact gathering, identifying objectives, plan selection and implementation, and conducting ongoing reviews with clients. This seminar features video presentation of the discussions, group discussion between participants, and a case study on developing a successful defence against a liability claim.

Time: 4 hoursCE credits: The Institute - 3 (Ethics), AIC - 3 (Life & A&S), La Chambre - 3PDUs (compliance), IIROC - 3,

Manitoba - 3 (Life & A&S)

Advocis® and APA® are trademarks of The Financial Advisors Association of Canada.0662-P-0113

Isn’t it time you took the next step in protecting your business and advisors? Contact the Advocis Protective Association today for more information.

Contact

Robbert McIntosh, CRMDirectorAdvocis Protective Association390 Queens Quay West, Suite 209Toronto, ON M5V 3A2

416-342-98331.800.563.5822 Ext. 9833email: rmcintosh@advocis.ca