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Istvan Fekete
Nokia, 2010-2011
Robust learning organization with
elastic adaptability to radical capacity
changes
Business environment changes require quick adaptability and robust knowledge transfer
simultaneously. • Environmental changes
– More complex products– Quicker response to customer demand
change– Counter balancing the supply deviances– Cost competitiveness
• The element of knowledge management system is the operator– S/he needs to know all the processes of
„all” products– S/he has to work with different
operators according to demand– S/he has to go on holiday, to time bank– S/he has to produce (learn) another
product for few days
Two additional layers in capacity and knowledge management create adaptability and
robustness• Product Families have dedicated
Teams with relevant knowledge for months
• Teams of about 15 people can work together for years
• Each Team works in dedicated cells forweeks
• Teams migrate to other Product Family if long term demand requires
• Time bank allocations of teams covershort term demand needs
• Not needed service capacity is turned into VA pushing out „less experienced” capacity
• Excess „less experienced” capacity is channeled out to TB, idle time, HC reduction
Advanced Basic Expired No Exam
Ad
van
ced
Bas
icEx
pir
ed
No
Exa
m
DIN
NEW
SKO
NEW
Instructor INS
Operator OPR
Deputy Instructor DIN
Team Key Operator TKO
Pool Key Operator PKO
New comer NEW
Service Key Operator SKO
INS
TKO
OPR
PKO
Each role has its own focus and mission creating overall robustness and adaptability
• In Full Team we have all key functions of an autonomous team – can export functions
• Exporting Team exports its Instructor and 1 Team Key Operator to coach/lead other weaker team
• In High Season Team the New comers work with imported Instructor and Team Key Operator
• In Low Season Team the excess Service Key Operators and Pool Key Operators work with imported Instructor and Team Key Operator
Team Key Op
Instructor
Operator
Deputy Instructor
Full Team
Operator
Team Key Op
Deputy Instructor
Pool Key Op
ExportingTeam
Team Key Op
New comer
Instructor
High Season Team
Team Key Op
Instructor
Pool Key Op
Service Key Op
Low Season Team
Four Team Types for managing the knowledge and for creating elasticity
Expanding operation – from low to high season
Pool Key Op
Flex
Core
Service Key Op
Instructor
OperatorNew comer
Deputy Instr.
Team Key Op
Operator Pool Key Op
Service Functions(NVA)
Pool for balance(VA)
Pool Key Op
Deputy Instr.
Instructor
Team Key Op
Team Key Op
Pool Key Op
Instructor
Deputy Instr.
Team Key Op
Operator
Full Team:
Team Key Op
Deputy Instr.
Operator
Pool Key Op
ExportingTeam:
Team Key Op
Service Key Op
Instructor
Pool Key Op
Low Season Team:
New comer
Instructor
Team Key Op
High Season Team:
Contracting operation – from high to low season
Pool Key Op
Flex
Core
Instructor
Deputy Instr.
OperatorNew comer
Deputy Instr.
Team Key Op
Operator Pool Key Op
Service Key Op
Pool Key Op
Pool Key Op
InstructorTeam Key Op
Team Key OpInstructor
Deputy Instr.
Team Key Op
Operator
Full Team:
Team Key Op
Deputy Instr.
Operator
Pool Key Op
ExportingTeam:
Team Key Op
Service Key Op
Instructor
Pool Key Op
Low Season Team:
New comer
Instructor
Team Key Op
High Season Team:
Service Functions(NVA)
Pool for balance(VA)
Seasonal volume increase, then decrease with New comers (details)
Team #23
FAM
ILY
„A”
Team #55
FAM
ILY
„A”
Instructor
Operator
Deputy Instructor
Team Key Op
Pool Key Op
New comer
Service Key Op
Temporary capacity shift to other product family
FAM
ILY
„A”
FAM
ILY
„B”
Instructor
Operator
Deputy Instructor
Team Key Op
Pool Key Op
New comer
Service Key Op
Team #17
Team #23
Permanent capacity shift to another product family
FAM
ILY
„A”
FAM
ILY
„B” Instructor
Operator
Deputy Instructor
Team Key Op
Pool Key Op
New comer
Service Key Op
Team #23
Team #17
Shift Manager is the Captain, while Team Leaders assure their Product Family focus
SHM
PP
SLTL
PTL
OH
IHUB
EB
TOHO
RTL
RC
TT
QTLOQC
MIBI
7/24TL
RB
OHUB
TL
DTLINS
TKOOPRDIN
SKO PKO
DC
MTL
Product/Customer
Focus
FunctionalFocus
Solid line report
Dotted line report
Allocatedresource
SQA
Shift execution functions
SHM PP
SLTL
PTL OH
IHUB
EB
TOHO
RTL
RC
TT
QTL
OQC
MIBI
7/24TL
RB
OHUB
TL
DTL
INS
TKO
OPR
DIN
SKO
PKO
DC
MTL
SQA
Quality Team Leader
Quality Operator
Quality Operator (OQC)
SQA Technician
Maintenance Team Leader
7/24 Team Leader
Repair Team Leader
Product Tecnician (Prompt)
Product Tecnician (RC)
Shift Manager
Team Leader (Pool)
Service Key Operator
Pool Key Operator
Team Key Operator
Team Leader (Product Family)
Deputy Team Leader
Instructor
Deputy Instructor
Operator
Production Planner
Order Handler
Delivery Coordinator
Sen Logistics Team Leader
Logistics Operator (TOHO)
Logistics Operator (EB)
Logistics Operator (RB)
Inbound
Outbound
