CUONG NGUYENPRIYA PAKHANAVARRUSSELL ROBINSON

RPC Hotels

Table of Contents

Business RequirementsContext Level DiagramLevel 0 Data Flow DiagramLevel 1 Data Flow DiagramLevel 2 Data Flow Diagram

Business Requirements

Customers will be able to create accounts to keep track of their reservations

These same accounts will enable customers to return to special features/member only pages check room availability special promotion discounts

Areas for development Online transactions

A connection to a third party payment service would be set up to support credit card payments via the web site

Business Requirements

The current management database would expanded to support online transactions.

Logins at the front office of all the departments will update the respective tables real time

Generation of new reports like Returning Customer report, Customer Satisfaction Report, Weekly Sales

Context Level

Entities Customer Staff Manager Credit Card Clearing House

Data flow to and from external entities

Context Level Diagram

Level 0

Entities Customer Staff Manager Credit Card Clearing

HouseProcesses

Customer Processing Order Processing Promotion Processing Report Processing

Data Stores Customer Data Reservation History Inventory Promotion

Level 0 Data Flow Diagram

Level 1 Data Flow (Promotion Processing)

Entity Manager Customer

Processes Evaluate Occupancy Rate Establish Promotion Campaigns Send E-mails

Data Stores Reservation History Customer Data Promotion

Level 1 Data Flow Diagram (Promotion Processing)

Level 2 Data Flow (Send E-mails Process)

Entity Customer

Processes Email Processing Email Batch Process

Data Stores Promotion Customer Data

Level 2 Data Flow Diagram (Send E-mails Process)

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Questions?