Management Skills

Rudresh T K

Lecturer

Government Polytechnic

Kampli

“Technical skills may get

you the job

But Soft skills can make

you or break you as a

manager”

Management Skills

Soft Skills: Soft skills are non technical, personality specific skills which are essentially to determine ones strength as a leader

Hard skills: Hard skills are a person's skill set and ability to perform a certain type of task or activity. E.g Workers

Soft skills are personal attributes that enhance an individual's interactions, job performance and career prospects.

Soft skills 1. Interpersonal skills: transferring or conveying of information from

one person to another person or many, it also include the ability to

lead, motivate and delegate people.

2. Team Working: working together in co-operatively manner to

achieve a common objective.

3. Negotiation Skills: Ability to achieve desired outcomes and still

maintain good relationships with each other, maintain win – win

situation.

4. Communication Skills: is an exchange of facts, ideas, opinions or

emotions by two or more persons. Conveying right information to

right person at right time in right way.

5. It determines whether or not selected / promoted in IT job.

6. Time management: manage many things to do in busy schedule.

It can be done by scientific management of time

7. Stress management: ability to cope with stress varies from

person to person. Success in a job depends on ability to handle

work pressure.

Importance of soft skills

Enhanced employability

Enhance employees career prospects in organization

Reduce employees gaps between industry and the

academic such as communication skills, team work,

interpersonal skills, problem solving, time management

Individual create positive flexible attitude

Enhanced ability to deal with people

For better decision making

For successful in life

The soft skills that will help you get and keep the job

Soft skills compliment hard skills

Soft skills are more like life skills

Tips to improve soft skills

Soft skills can developed through

proper training and practice

Look for opportunities to interact with

others

Volunteer: This will expose you to people

with different backgrounds and experience

Select different people to work with group

projects, find a new group

Learn & practice or join courses

Learn management lesson from top manager

Interpersonal Skills

The skills used by a person to communicate

with others are called us interpersonal skill

Interpersonal skills are

◦ Knowing Yourself

◦ Knowing Others

◦ Communication

◦ Negotiation

◦ Problem solving

◦ Decision making

◦ Assertiveness

Know yourself

What is your favorites color, movie, hero, sports?

What’s your favorite cricketer

What’s your favorite subject

Who is your best friend and any two things you like and dislikes

What’s your likes and dislikes

What you will do in free time

How you will reach college today

One best moment in your life , you would like share to us

What scares you

What makes you special?

What is life?

What is difficult ?

Do you have any plan for tomorrow’s life

What’s your values

Did you help any one? and what is it

Would you like to help any one? and what it will be

What you want to be in your life? Will you achieve?

What is success? Name few successful persons seen in your life

To know yourself

The most difficult task any of us faces. But

until you know yourself, strengths and

weaknesses, you cannot succeed in any

but the most superficial sense of the word

1. Self-knowledge or Self-awareness

2. Self determination or Self-discovery

Definition: know everything about ourselves

with respect to physical, emotional, mental,

and spiritual dimensions

Knowing oneself is to know one’s

true identity

To understand others first

understand yourself

Knowing yourself helps to identify

the personal strength and weakness

Known thyself/Know yourself

Means respecting

Your values in life

Your beliefs

Your personality

Your priorities

Your moods

Your habits

Your magnificent body

Your relationships

Process of knowing yourself

Be aware of your strengths, weaknesses, likes and dislikes

Observe and be aware of your moods, reactions and responses to what is happening around you

Aware of how these moods and emotions affect your state of mind

Examine how you interact with others

Observe how your environment affects you

Cont..

1. Maintain personal diary

2. Practice meditation or yoga

3. Exercise regularly or walk regularly

4. Do some riding and driving

5. Do some outings

6. Develop some hobbies

7. Believe in your-self, says it is possible

8. Always have alternative plan

9. Get feed back form friends, relatives and colleague

Question to know yourself

Where do I start?

What are my interests?

What are my skills?

What is important now?

What else do I need to think about?

What makes them different from the

average person?

Importance of know yourself

To find out

1. Strengths and Weaknesses

2. Our assets and insecurities

3. Who we are? - Humility

4. To understand why people relate to us, it helps to improve Relationships

5. To control behavior Emotional

6. Better decision making

7. To experience happiness and joy

8. To lead life in a better way

9. To realize and improve your full potential

10. Reaching appropriate goals

Knowing Others

Knowing others is intelligence; Knowing yourself is true wisdom.

Mastering others is strength; Mastering yourself is true power.

Knowing others means developing the perception or knowing the views/opinions of others and valuing them.

Knowing others helps to develop/build good relations with others in order to achieve the goals.

Importance of knowing others

1. One can understand the values of others and respect or care for each

other

2. It will help us to work in a team.

3. It will improve the effectiveness of the team leader

4. It will help to find the actual goals and ways of achieving them.

5. It will boost the self-confidence, concern about the work

6. It will help to find alternatives to work with tough people

7. It will help to know the values and expectations of others.

8. It will helps to develop the trust about the others

9. It will help to have healthy relations and commitment

10. It will help to develop the talent, creativity of an individual.

11. It will develop positive environment to work and makes to work

12. Save time, energy and efforts while training and guiding them

13. There is no room for mis-understanding and wrong perceptions

14. Will minimize conflict and maximize commitment

15. Will help to develop credibility based on trust and mutual respect

Process of knowing others 1. Knowing yourself: it is required to know your strengths,

weaknesses to build/develop relations with others

2. Self-control: you should have control over our self in

different situation before reacting to others

3. Motivation: you should be positive and self-motivated and

should gives good inputs to get better result

4. Interpersonal skills: you should try to maintain good

relations at all levels to the possible extent

5. Valuing others views: you should value the others ideas, views

and interests

6. Communication: avoid communication gap, ensure that right

message reaches the right person at the right time in a

right way

7. Be Empathetic: try to look an issue from others point of

vies also.

SWOT Analysis

SWOT analysis is

a structured

planning method or

frame work used to

evaluate your

Strengths,

Weaknesses,

Opportunities, and

Threats you face

Benefits of SWOT Analysis

Identifying the internal and external factors that are favorable and

unfavorable to achieving objective set by you.

◦ Internal factors – the strengths and weaknesses internal to you or

the organization

◦ External factors – the opportunities and threats presented by the

environment external to the you or organization

Simple: it is simple to operate, understand and practice at both

individual level and organization level

It is scalable –can be used in small domestic plans/ MNC’s

Inclusive – team participation is allowed while preparing SWOT

chart therefore results are realistic

Less Expensive- it can be done internally provided the internal

facilitator has the experience to manage it

It is used in non-profit organizations, such as corporate level,

governmental units and individuals.

Using SWOT Analysis

Be realistic about your strengths and

weaknesses.

Distinguish between present and future-

where you are today, and where you

would like to be in future.

Keep your SWOT analysis short and

simple

Avoid complexity and over-analysis

Use it as a guide and not a prescription

SWOT analysis Grid

SWOT analysis is

typically created in a

grid format, with

strengths and

opportunities listed

on the left, and the

weaknesses and

threats on the right

Questions to complete the grid

Strengths: ◦ What do you do well?

◦ What unique resources can you draw on?

◦ What do others see as your strengths?

Weaknesses: What could you improve?

Where do you have fewer resources than others?

What are others likely to see as weaknesses?

Opportunities: ◦ What good opportunities are open to you?

◦ What trends could you take advantage of?

◦ How can you turn your strengths into opportunities?

Threats: ◦ what trends could harm you?

◦ What is your competition doing?

Inter Group Communication

Inter group communication means communication

within an organization across different work groups

and teams

Interpersonal communication means transferring or

conveying of information from one person to

another person

◦ Vertical Communication

◦ Horizontal Communication – Interactive or Peer

to Peer Communication

Intergroup communication symbolize a form of

interpersonal, interactive, peer-to-peer horizontal

communication among different team member of work

groups

Important of inter group communication

1. Task co-ordination- via discussion among

different groups

2. Information sharing –across departments

3. Conflict resolution – across departments

4. Problem solving – via how to handle

threats, shortcomings etc,

5. Informs mass, organizational intercultural,

political, social and interactive aspects of

communication

Win-Lose Situations

In this situation one group will win and

the other group will loses.

◦ E.g: conflict between management and

workers union

The negative outcome of win-lose situation are

1. Delay in decision making

2. Decrease in productivity

3. Loose of self interest, commitment

4. Spoil the personal relations

5. Deviate the attention from the goals

Resolved into Win-Win Situation

In this approach both parties/groups have won the situation and established victory.

Both groups are equally happy and will receive rewarding outcomes

Achieving win-win may be difficult but it is possible through

◦ Effective inter group communication

◦ Collaborative behaviors

◦ Creative thinking and

◦ Combined efforts by the groups

Resolving win-lose situation into win-win option by combining both high assertiveness of ones own needs coupled with high cooperation in solving the needs of others