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SAA Department: Human Resources (HR Services) Policy Number: CS100
Document Name: Staff Rebate Travel Policy for Vacation Purposes (excl Flight Deck Crew)
Document Number:
Effective Date: 01 January 2011 Review Date: 31 December 2012
Authorised by: GM: Human Resources Page Number: 1 of 26
1. PURPOSE
To clarify conditions and terms under which concessions are granted to SAA employees
and pensioners on vacation travel. The use of such concessions indicates acceptance
of the contents of this policy, making it binding for all purposes.
2. SCOPE
The scope of this policy is applicable to all SAA employees and pensioners (excluding
active and retired Flight Deck Crew).
3. DEFINITIONS
The following definitions shall apply within this policy. References to the singular shall
include the plural and vice versa and the definitions applied within the policy shall apply
specifically for purposes of this policy and procedures directly related to this policy.
3.1 South African Airways (SAA)
A company duly incorporated in accordance to the laws of South Africa and with
company registration number 97/22444/07.
3.2 Permanent Management Employee
A person who has been directly employed in a management position to the
services of SAA, and who has been duly appointed in a permanent and personal
capacity to render services to SAA in terms of an official appointment letter.
3.3 Permanent Non- Management Employee
A person who has been directly employed in the services of SAA for an
uninterrupted period of six months and who has been duly appointed in a
permanent and personal capacity to render services to SAA in terms of an official
appointment letter.
SAA Department: Human Resources (HR Services) Policy Number: CS100
Document Name: Staff Rebate Travel Policy for Vacation Purposes (excl Flight Deck Crew)
Document Number:
Effective Date: 01 January 2011 Review Date: 31 December 2012
Authorised by: GM: Human Resources Page Number: 2 of 26
3.4 SAA Contract Worker
A person contracted directly by SAA in a personal capacity, and renders services
to and for the benefit of SAA, for an uninterrupted period of more than six
months. Persons who are not directly employed by SAA are excluded.
3.5 SAA Pensioner
A person formally defined as a Permanent Employee, who is described by SAA‟s
Human Resources department, and terms of employment as a pensioner. This
definition shall expressly exclude employees who go into retirement as a
consequence of organisational restructuring, unless alternatively agreed to as
part of such restructuring activity.
3.6 Spouse
A wife or husband to whom the South African Airways Permanent Employee,
Contract Worker or Pensioner is legally married (including Common Law and
Civil Partner. The onus rests on the employee to prove adherence to qualification
criteria in terms of this definition, including the provision of marriage certificates
and affidavits for Common-Law marriages. It should be noted that SAA only
recognises one spouse for purposes of this policy application.
3.7 Children of SAA Employee and/or Spouse
Any child (below the age of 21) of the Permanent Employee, Contract Worker or
Pensioner and their spouse, either by means of birth, marriage or adoption (or
proven to be in the process of adoption). The age in terms of this definition may
be waived in the case where it can be proven that the child is physically or
mentally handicapped or disabled, and by virtue of this condition is fully
dependent on them.
Dependent children still studying or financially dependant, not older than 26
years, shall be eligible for travel once proof has been provided.
SAA Department: Human Resources (HR Services) Policy Number: CS100
Document Name: Staff Rebate Travel Policy for Vacation Purposes (excl Flight Deck Crew)
Document Number:
Effective Date: 01 January 2011 Review Date: 31 December 2012
Authorised by: GM: Human Resources Page Number: 3 of 26
3.8 Registered Travel Companion
Any person that the SAA Permanent single employee nominates for use of
concessions. An SAA Permanent Employee may only have one Travel
Companion registered at any given time and may change the registered name
once during the calendar year, in the month of January.
3.9 Registered Travel Companion Children
Any child of the Travel Companion by birth, adoption (or proven to be in the
process of adoption) who is below the age of 21 years (up to a maximum of three
children). The age limitation in terms of this definition may be waived in the case
where proof is provided that the child is physically or mentally handicapped or
disabled and by virtue of this condition is fully dependent on them.
3.10 Family and Friends
Registered non-dependant family and friends of the SAA Permanent Employee.
3.11 ID 00
A ticket to which a 100% discount has been applied to the full base fare and is
subject to off-load in terms of the SAA priority listing. This ticket type is capable
of being tentatively booked for a particular flight, subject to seat availability within
pre-determined classes.
3.12 ID 90
A ticket to which a 90% discount has been applied to the full base fare and is
subject to off-load in terms of the SAA priority listing. This ticket type is only
provided on a standby-basis.
3.13 ID 75
A ticket to which a 75% discount has been applied to the full base fare and is
subject to off-load in terms of the SAA priority listing. This ticket type is only
provided on a standby-basis.
SAA Department: Human Resources (HR Services) Policy Number: CS100
Document Name: Staff Rebate Travel Policy for Vacation Purposes (excl Flight Deck Crew)
Document Number:
Effective Date: 01 January 2011 Review Date: 31 December 2012
Authorised by: GM: Human Resources Page Number: 4 of 26
3.14 Priority Listing for Loading and Off-loading
A load order is given according to the type of travel, employment grade and fare
basis type, which determines the order in which passengers will be loaded on
departure, or offloaded in the event where the flight is full.
3.15 Services of SAA
A flight operated by SAA under the SAA carrier code.
3.16 Concessions
A discretionary discount on flight segments, bookable subject to certain
conditions; including space availability and restriction of use on certain routes or
during certain times, provided by SAA to persons meeting qualifying criteria.
Concessions are granted on a calendar year basis and any concessions not
used by 31St December of that year, will be forfeited.
4. EXPRESS PROVISIONS PERTAINING TO TRAVEL CONCESSIONS
The below conditions are deemed material to the granting of concessions and failure to
adhere to these prescriptions will result in temporary, or permanent, withdrawal of the
concessions granted. The full extent of disciplinary action, including dismissal may also
be applicable.
4.1 Concessions are at the discretion of SAA
Concessions granted in terms of this policy are granted solely at the discretion of
SAA and in no way constitute a condition of employment or a benefit conferred in
lieu of any counter-performance on the part of the recipient, apart from the
qualification conditions as set out in this policy. SAA reserves the right to remove,
add, change or in any other manner alter the provision of concessions as defined in
this document at its sole discretion.
SAA Department: Human Resources (HR Services) Policy Number: CS100
Document Name: Staff Rebate Travel Policy for Vacation Purposes (excl Flight Deck Crew)
Document Number:
Effective Date: 01 January 2011 Review Date: 31 December 2012
Authorised by: GM: Human Resources Page Number: 5 of 26
4.2 Embargo’s
The recipient of concessions acknowledges and accepts that SAA may permanently
or temporarily suspend the use of, or granting of concessions on certain routes, or
during certain times. Reasons for such changes may include passenger demand,
capacity constraints, withdrawal from routes, or the transfer of routes by SAA to
another carrier. SAA is under no obligation to provide a reason for the temporary or
permanent suspension of concessions on all, or some, of its routes. The use of
travel facilities is always subordinate to the requirements of revenue passengers.
4.3 Transfer or Sale of Concessions
The recipient of concessions acknowledges and accepts that concessions are
granted only to individuals defined within this policy and under the clear
understanding that, under no circumstances whatsoever (including for purposes of
recouping tax payments), may a defined recipient of concessions sell a concession
to any person.
For purposes of this policy the term “sell” shall be deemed to include any form of
value exchange, including barter-trades or any other form of personal gain. The
recipient of concessions is hereby informed that contravention of this condition would
result in disciplinary action to the fullest extent, both in terms of SAA‟s disciplinary
procedures as well as applicable national laws (including laws pertaining to personal
income tax evasion).
4.4 Use of Concessions for income-generating activities
The recipient of concessions acknowledges and accepts that the use of concessions
for purposes of conducting trade is expressly prohibited. This restriction applies both
to the direct recipient (e.g. Permanent Employee, Contract Worker, Pensioner) and
any indirect recipients (e.g. Spouse, Family, and Registered Companions, etc).
4.5 Responsibility for indirect concession recipients
The direct recipient of concessions (deemed the SAA Permanent Employee,
Contract Worker or Pensioner) hereby acknowledges and accepts full responsibility
SAA Department: Human Resources (HR Services) Policy Number: CS100
Document Name: Staff Rebate Travel Policy for Vacation Purposes (excl Flight Deck Crew)
Document Number:
Effective Date: 01 January 2011 Review Date: 31 December 2012
Authorised by: GM: Human Resources Page Number: 6 of 26
for any indirect recipient‟s use of concessions (deemed any person registered as a
beneficiary for travel purposes). The SAA Employee, Contract Worker or Pensioner
will be held liable for any breach of this policy if committed by an indirect recipient.
4.6 Tax Onus
The employee acknowledges that on international travel, where a booking is
confirmed prior to 72 hours before departure, a fringe benefits tax obligation exists
on the part of the employee according to the South African Income Tax Act –
Schedule seven.
4.7 Use of Concessions
The recipient of concessions acknowledges and accepts that the use of concessions
is for Vacation Travel and as such, may not be used by employees while booked of
ill, suspended from work or while absent for any other reason (excluding approved
annual leave and family responsibility leave) except with the advance approval of the
Company.
In the case of illness, based on a medical report justifying such travel e.g. referral to
attend a specialist appointment, the company will require proof of the referral and
attendance and the Company will have the sole discretion to decide whether or not
to grant the concession during absence.
An employee that travels on a flight knowing that his/her return ticket is not
confirmed must inform his/her supervisor/manager of this prior to the
commencement of the flight, and must ensure that he/she has approval to be absent
from work, should they not be able to return to work as a result of not being loaded.
An employee who breaches the above will be subject to disciplinary action, which
may include dismissal.
SAA Department: Human Resources (HR Services) Policy Number: CS100
Document Name: Staff Rebate Travel Policy for Vacation Purposes (excl Flight Deck Crew)
Document Number:
Effective Date: 01 January 2011 Review Date: 31 December 2012
Authorised by: GM: Human Resources Page Number: 7 of 26
4.8 Misrepresentation
The direct recipient of concessions acknowledges and accepts that any form of
intentional misrepresentation associated with the registration of concession
recipients, or the use of concessions, will be deemed in a serious light and
addressed to the fullest extent possible under company disciplinary policies and
procedures.
4.9 Incitement to breach policy
The direct recipient of concessions acknowledges and accepts that any action on
his/her part that has the effect of inciting another employee to breach any provision
this policy, including loading order at check-in, will be deemed a dishonest action
and in breach of policy.
5. GENERAL RULES AND CONDITIONS
5.1 Booking and ticketing online through iFly
The employee is responsible for all bookings made for themselves and registered
beneficiaries. It is furthermore acknowledged and accepted that all conditions of the
policy have been accepted when booking online.
5.2 Booking and ticketing in person
The employee is responsible for all bookings made for beneficiaries and themselves.
Employees must present their own airline permit when making a booking or issuing a
ticket. It is also acknowledged and accepted that all conditions of the policy have
been accepted when making use of these concessions.
5.3 Check-in
Employees must present their own airline permit and identity document or passport
for all travel and on check-in. Beneficiaries must carry positive identification at all
times, and a copy of a birth certificate for young children.
SAA Department: Human Resources (HR Services) Policy Number: CS100
Document Name: Staff Rebate Travel Policy for Vacation Purposes (excl Flight Deck Crew)
Document Number:
Effective Date: 01 January 2011 Review Date: 31 December 2012
Authorised by: GM: Human Resources Page Number: 8 of 26
It is furthermore acknowledged and accepted that if the traveller cannot present
acceptable identification that SAA reserves the right to not accept them for travel.
Persons with fraudulent or false documents will be handed over to authorities for
action allowable under general law.
5.4 Offloading or non acceptance on flight
It must be clearly understood that no concession represents an entitlement to a
confirmed seat (for example, an ID00 does not guarantee a firm booking in the same
manner as a full fare ticket does).
The use of concessionary travel facilities is always subordinate to the requirements
of revenue passengers.
SAA may at any time downgrade or offload a rebate passenger, if the space is
required for a revenue passenger, or a person with a better claim to the seat.
Offloading and down grading must always follow the order shown in Priority code
listing and be implemented with utmost sensitivity and courtesy by airport staff.
In cases where both employees have the same priority code, then the date of
employment will determine the employee with the higher priority. The concession
holder must immediately and graciously comply with these requests.
SAA will not be liable for any reimbursement for incidental expenditure as a result of
flight cancellation or delay.
An employee who has been booked for a flight on an ID00 concession and is
offloaded on his return journey (away from country where they are based) may be
treated in the same manner as a passenger who is offloaded from a delayed or
cancelled flight.
SAA Department: Human Resources (HR Services) Policy Number: CS100
Document Name: Staff Rebate Travel Policy for Vacation Purposes (excl Flight Deck Crew)
Document Number:
Effective Date: 01 January 2011 Review Date: 31 December 2012
Authorised by: GM: Human Resources Page Number: 9 of 26
5.5 Ticketable routings and rebated fare calculations
On international travel rebated fares are determined by the highest fare between any
two points on the journey. Travel may not be through the country of origin at any
point. If a point is used to travel through to reach a specific destination, the
passenger may stay over in one direction only. An exception can be made if
accompanying a staff or crew member that is scheduled to travel the exact same
routing for duty/ positioning purposes.
On domestic travel rebated fares are charged on a sector fare basis and travel may
not be through the point of origin at any time during the journey. Travel may not go
through the same city more than once, unless used as a connection point.
Rebated fares are charged from fares that are specifically calculated by pricing for
the Airlines own travel policy. Airport /Country applicable taxes are to be paid by the
traveller and may change according to currency fluctuations or exception
agreements related to specific ID travel or specific groups of ID travellers.
5.6 Upgrading request for permanent non-management SAA employees
The request for one upgrade per calendar year to business class, on departure
subject to space available, is allocated to a single or return journey. If the passenger
is upgraded on any sector the upgrade request will be considered used.
If an employee was not upgraded on all sectors, the upgrade will be reinstated for
use in the same calendar year, on presentation of economy boarding passes.
5.7 Upgrading request for permanent non-management SAA employees, with
Long Service
In recognition of the attainment of specified long service milestones, an additional
upgrade, on departure subject to space available, will be granted to employees in the
year of their 10 years service milestone, and for every 10 year interval thereafter
continuously completed, i.e. 10 year, 20 year, 30 year, etc). The upgrade must be
requested prior to ticketing and endorsed on the ticket/s.
SAA Department: Human Resources (HR Services) Policy Number: CS100
Document Name: Staff Rebate Travel Policy for Vacation Purposes (excl Flight Deck Crew)
Document Number:
Effective Date: 01 January 2011 Review Date: 31 December 2012
Authorised by: GM: Human Resources Page Number: 10 of 26
5.8 Unaccompanied minors (5 -12 years)
Unaccompanied minors may only travel if their flights have been confirmed and
acceptance as an unaccompanied minor is confirmed in the booking.
Unaccompanied minors may not travel on standby or on waitlisted flights.
Airports should do everything possible not to offload unaccompanied minors that are
travelling from points other than the point of origin. Children under 5 years old may
not travel as unaccompanied minors.
5.9 Baggage
All persons travelling on concessionary tickets must strictly comply with the normal
baggage restrictions. Full excess baggage rates will apply if the baggage restrictions
are exceeded and will only be applicable if the airline can accommodate the extra
weight.
5.10 Refunds
An administration fee, determined by the Company, may be levied when processing
refunds. All refund processes will comply with company rules and may take up to
one month. Reinstatement of concessions will only be done on proof of approved
refund documentation, where all sectors were not utilised, and in the same year.
5.11 Travel documents, Visa and Health requirements
The SAA Permanent Employee, Contract Worker or Pensioner is fully responsible for
the arrangement and payment of all necessary valid passports, visa‟s and health
certificates/inoculations needed for their own or their beneficiaries travel.
Travellers should check validity of all these documents and ensure that all are
finalised before their date of travel. SAA will not be held liable for these costs, but if
the airline is presented with charges, the airline will reserve the right to follow
procedures to claim the costs from the Employee, Contract Worker or Pensioner.
SAA Department: Human Resources (HR Services) Policy Number: CS100
Document Name: Staff Rebate Travel Policy for Vacation Purposes (excl Flight Deck Crew)
Document Number:
Effective Date: 01 January 2011 Review Date: 31 December 2012
Authorised by: GM: Human Resources Page Number: 11 of 26
5.12 Infants (children under 2 years old)
Infants must always be booked for travel with an adult. A maximum of one infant is
allowed per any one adult, i.e. if two infants on a booking, then two adults must
travel. Infants travelling on SAA must hold a valid air ticket and use their own
available concession, which is issued at ten percent of the applicable adult base
fare. Infants are not entitled to a seat on the aircraft and must be seated with the
adult, unless a bassinet has been booked and confirmed. Bassinets are allocated
according to availability on the flight and the infant weight and age.
5.13 Medical / Disabled passenger requirements
Persons with disabilities must request medical services (wheelchairs etc) at the time
of flight confirmation and ensure that all details are confirmed before departure.
Travellers with medical requirements must ensure they have sufficient medication
and approval from their Doctor that they are medically fit to travel. If oxygen or a
medical sister is required, these costs are for the passenger. Medicals can only
confirm these services on confirmable bookings.
5.14 Travel Insurance
All airline passengers (including Permanent Employees, Contract Staff and
Pensioners) are advised to take out full medical travel insurance that provides cover
for their entire journey, and all unforeseen expenditure, from their time of departure
from their origin until their time of arrival at the end of their journey. Insurance on
valuables or other personal effects is also advisable.
5.15 3 Day / 72 hour prior clarification
The booking request time referred to as the 72 hours or 3 days prior confirmation
period is calculated as follows; the booking agent counts back an exact three days
from the date of departure. If three days prior to departure falls on a weekend or
public holiday, then the date is moved back to the last working day prior to this date.
e. g. flight on a Wednesday – three days prior is Sunday, but as it is not a „working‟
day, the last „working‟ day prior is the Friday. The return, or other flight sectors,
SAA Department: Human Resources (HR Services) Policy Number: CS100
Document Name: Staff Rebate Travel Policy for Vacation Purposes (excl Flight Deck Crew)
Document Number:
Effective Date: 01 January 2011 Review Date: 31 December 2012
Authorised by: GM: Human Resources Page Number: 12 of 26
should be confirmed at the same time. Confirmation is always subject to space
available and offloading/down grading at time of departure.
6. EXCEPTIONAL SITUATIONS
6.1 Demise of a legally married SAA Permanent Employee
The legal spouse and dependant children of a married SAA Permanent Employee
will retain their travel concessions as contained in this policy until the end of the
concession year of the permanent employee‟s demise.
From 1st January of the following year pensioner benefits will be applicable on
condition that the deceased employee had completed 10 years of continuous service
with SAA.
6.2 Demise of a SAA Permanent Employee with Common-Law Spouse/Civil
Partner
The common-law spouse and dependant children of a married SAA Permanent
Employee will retain their travel concessions as contained in this policy until the end
of the concession year of the permanent employee‟s death.
From 1st January of the following year pensioner benefits will be applicable on
condition that the deceased employee had completed 10 years of continuous service
with SAA.
6.3 Demise of SAA Contract worker
The legal spouse and dependant children‟s use of travel concessions will cease from
date of death of a SAA Contract Worker.
SAA Department: Human Resources (HR Services) Policy Number: CS100
Document Name: Staff Rebate Travel Policy for Vacation Purposes (excl Flight Deck Crew)
Document Number:
Effective Date: 01 January 2011 Review Date: 31 December 2012
Authorised by: GM: Human Resources Page Number: 13 of 26
6.4 Travel concessions for Registered Travel Companions and their
Children/Family
The use of travel concessions by Registered Travel Companions will cease from
date of death of the employee or contract worker, and at the end of the calendar year
for Family.
6.5 Re-marriage of the legal widow/widower of the late SAA Permanent Employee
If the widow/widower re-marries, he/she will forfeit their use of all travel concessions
from the date of re-marriage. Failure to disclose this information is an offence.
Children from the marriage to the SAA Permanent Employee will retain their travel
concessions if they qualify as Dependant Children.
6.6 Retirement of SAA Permanent Employee
Upon retirement the permanent employee‟s travel concessions will remain
unchanged until the end of that calendar year. Thereafter concessions will be
granted as per the prescribed conditions and concessions allocated to the Pensioner
group in this policy.
Qualification for pensioner concessions will be determined by the SAA Human
Resources policy relating to years of service, prescribed pensioner age and all
governing rules.
6.7 Resignation of SAA Permanent Employee
Upon resignation from the company the employee‟s travel benefit shall cease
effective mid-night from that date of last day in service (termination date).
Resigned employees should hold a letter from their Human Resources office stating
their last official date of service. All unused concession tickets must be returned on
the last day in service for a refund. SAA reserves the right to charge the cost of a full
fare on the relevant routing/s if the employee fails to comply with this provision.
SAA Department: Human Resources (HR Services) Policy Number: CS100
Document Name: Staff Rebate Travel Policy for Vacation Purposes (excl Flight Deck Crew)
Document Number:
Effective Date: 01 January 2011 Review Date: 31 December 2012
Authorised by: GM: Human Resources Page Number: 14 of 26
6.8 Dismissal of SAA Permanent Employee
On dismissal from the company the permanent employee‟s travel concessions will
cease immediately. All unused concession tickets must be returned by last date in
service for refund and may not be used for any further travel. SAA reserves the right
to charge the cost of a full fare on the relevant routing/s if the employee fails to
comply with this provision.
6.9 Retrenchment of SAA Permanent Employee
Upon retrenchment from the company the permanent employee‟s travel concessions
will cease immediately, unless extended by SAA. Retrenched employees should
hold a letter from their Human Resources office stating the last date in service and
their retrenchment travel extension date, on the services of SAA. All unused
concession tickets must be returned by this date for refund and may not be used for
any further travel.
6.10 Blacklisting of employee profile.
In the event that an employee‟s travel must be blacklisted as the result of disciplinary
action, the related Human Resources office will be responsible for placing the
blacklisting indicator and applicable period on the employees‟ profile on receipt of the
outcome from an internal hearing and related ruling.
6.11 Inactivation of registered beneficiary type.
If disciplinary action results in removal of travel concessions, the Industry Travel
Administrator will place the restriction indicator against the beneficiary name. The
restriction will not allow the beneficiary to travel on any SAA employee profile.
6.12 Dress Code
The dress code is smart casual for Rebate Travellers, who must be neat, clean, well
groomed and presentable at all times; in a manner that upholds the image of SAA.
South African Airways reserves the right not to accept any rebate passenger for
travel who does not conform to an acceptable and presentable dress code.
SAA Department: Human Resources (HR Services) Policy Number: CS100
Document Name: Staff Rebate Travel Policy for Vacation Purposes (excl Flight Deck Crew)
Document Number:
Effective Date: 01 January 2011 Review Date: 31 December 2012
Authorised by: GM: Human Resources Page Number: 15 of 26
ANNEXURE A:
BENEFIT ENTITLEMENTS PER EMPLOYEE GROUPING
SECTION A (PERMANENT EMPLOYEES)
1. CATEGORIES OF TRAVEL CONCESSION GROUPS
The following Concession groups qualify for travel as defined further in this policy.
The level of concession granted, is in accordance with the grading structure.
Employee, registered spouse (includes common-law) and children (per person)
Registered companion and children, only applicable to single employees (per
person)
Registered family and friends (a „pool‟ of concessions)
2. MANAGEMENT EMPLOYEES LEVEL 1
a. Employee, registered spouse and children
ID
Ticket
Type
Number of
concessions
Class of Travel Condition/Note
ID 90 12 per annum Domestic: Business
International: First
Strictly standby-basis.
ID 00 12 per annum
(used either
on Domestic
or
International
routes)
Domestic: Business
International: First
Listing on a particular
flight, within three days
from departure permissible
and subject to space
availability within the
applicable Rebate class.
b. Registered companion and children
Concessions under this category may only be granted to employees who are not
married and it should be noted that a tax implication may exist in terms of usage of
this concession type. The onus rests on the employee to establish this tax
implication with South African Airways Human Resources.
SAA Department: Human Resources (HR Services) Policy Number: CS100
Document Name: Staff Rebate Travel Policy for Vacation Purposes (excl Flight Deck Crew)
Document Number:
Effective Date: 01 January 2011 Review Date: 31 December 2012
Authorised by: GM: Human Resources Page Number: 16 of 26
ID
Ticket
Type
Number of
concessions
Class of Travel Condition/Note
ID 90 12 per annum Domestic: Business
International: First
Strictly standby-basis.
ID 00 12 per annum
(used either
on Domestic
or
International
routes)
Domestic: Business
International: First
Listing on a particular
flight, within three days
from departure permissible
and subject to space
availability within the
applicable Rebate class.
c. Registered family and friends
Concessions under this category apply to non-dependent family members and
friends of employees as defined further in this policy:
ID
Ticket
Type
Number of
concessions
Class of Travel Condition/Note
ID 75 10 per annum
(used either
Domestic or
International
routes)
Domestic: Business
International: Business
Strictly standby-basis.
A total of 10 concession
tickets are assigned, used
as a pool amongst
registered family and
friends.
3. MANAGEMENT EMPLOYEES LEVEL 2
a. Employee, Registered spouse and children
ID
Ticket
Type
Number of
concessions
Class of Travel Condition/Note
ID 90 12 per annum Domestic: Business
International: Business
Strictly standby-basis.
SAA Department: Human Resources (HR Services) Policy Number: CS100
Document Name: Staff Rebate Travel Policy for Vacation Purposes (excl Flight Deck Crew)
Document Number:
Effective Date: 01 January 2011 Review Date: 31 December 2012
Authorised by: GM: Human Resources Page Number: 17 of 26
ID
Ticket
Type
Number of
concessions
Class of Travel Condition/Note
ID 00 8 per annum
(used either
on Domestic
or
International
routes)
Domestic: Business
International: Business
Listing on a particular
flight, within three days
from departure permissible
and subject to space
availability within the
applicable Rebate class.
b. Registered companion and children
Concessions under this category may only be granted to employees who are not
married and it should be noted that a tax implication may exist in terms of usage of
this concession type. The onus rests on the Employee to establish this tax
implication with South African Airways Human Resources.
ID
Ticket
Type
Number of
concessions
Class of Travel Condition/Note
ID 90 12 per annum Domestic: Business
International: Business
Strictly standby-basis.
ID 00 8 per annum
(used either
on Domestic
or
International
routes)
Domestic: Business
International: Business
Listing on a particular
flight, within three days
from departure permissible
and subject to space
availability within the
applicable Rebate class.
c. Registered family and friends
Concessions under this category apply to non-dependant family and friends of
employees as defined further in this policy:
SAA Department: Human Resources (HR Services) Policy Number: CS100
Document Name: Staff Rebate Travel Policy for Vacation Purposes (excl Flight Deck Crew)
Document Number:
Effective Date: 01 January 2011 Review Date: 31 December 2012
Authorised by: GM: Human Resources Page Number: 18 of 26
ID
Ticket
Type
Number of
concessions
Class of Travel Condition/Note
ID 75 6 per annum
(used either
Domestic or
International
routes)
Domestic: Economy
International: Economy
Strictly standby-basis.
A total of 6 concession
tickets are assigned, used
as a pool amongst
registered family and
friends.
4. MANAGEMENT EMPLOYEES LEVEL 3
a. Employee, registered spouse and children
ID
Ticket
Type
Number of
concessions
Class of Travel Condition/Note
ID 90 12 per annum
Domestic: Economy
International: Business
Strictly standby-basis.
ID 00 6 per annum
(used either
on Domestic
or
International
routes)
Domestic: Economy
International: Business
Listing on a particular
flight, within three days
from departure permitted
and subject to space
availability within the
applicable Rebate class.
b. Registered companion and children
Concessions under this category may only be granted to employees who are not
married and it should be noted that a tax implication may exist in terms of usage of
this concession type. The onus rests on the Employee to establish this tax
implication with South African Airways Human Resources.
ID
Ticket
Type
Number of
concessions
Class of Travel Condition/Note
ID 90 12 per annum
Domestic: Economy
International: Business
Strictly standby-basis.
SAA Department: Human Resources (HR Services) Policy Number: CS100
Document Name: Staff Rebate Travel Policy for Vacation Purposes (excl Flight Deck Crew)
Document Number:
Effective Date: 01 January 2011 Review Date: 31 December 2012
Authorised by: GM: Human Resources Page Number: 19 of 26
ID
Ticket
Type
Number of
concessions
Class of Travel Condition/Note
ID 00 6 per annum
(used either
on Domestic
or
International
routes)
Domestic: Economy
International: Business
Listing on a particular
flight, within three days
from departure permissible
and subject to space
availability within the
applicable Rebate class.
c. Registered family and friends
Concessions under this category apply to non-dependent family and friends of
employees as defined further in this policy:
ID
Ticket
Type
Number of
concessions
Class of Travel Condition/Note
ID 75 6 per annum
(used either
Domestic or
International
routes)
Domestic: Economy
International: Economy
Strictly standby-basis.
A total of 6 concession
tickets are assigned, used
as a pool amongst
registered family and
friends.
5. NON-MANAGEMENT EMPLOYEES
a. Employee, registered spouse and children
ID
Ticket
Type
Number of
concessions
Class of Travel Condition/Note
ID 90 12 per annum
Domestic: Economy
International: Economy
Strictly standby-basis.
SAA Department: Human Resources (HR Services) Policy Number: CS100
Document Name: Staff Rebate Travel Policy for Vacation Purposes (excl Flight Deck Crew)
Document Number:
Effective Date: 01 January 2011 Review Date: 31 December 2012
Authorised by: GM: Human Resources Page Number: 20 of 26
ID
Ticket
Type
Number of
concessions
Class of Travel Condition/Note
ID 00 4 per annum
(used either
on Domestic
or
International
routes)
Domestic: Economy
International: Economy
Listing on a particular
flight, within three days
from departure permissible
and subject to space
availability within the
applicable Rebate class.
One concession per
calendar year may be
upgraded to Business
class, subject to space
available on departure.
b. Registered companion and children
Concessions under this category may only be granted to employees who are not
married and it should be noted that a tax implication may exist in terms of usage of
this concession type. The onus rests on the Employee to establish this tax
implication with South African Airways Human Resources.
Registered companions may load a maximum of three (3) children
ID
Ticket
Type
Number of
concessions
Class of Travel Condition/Note
ID 90 12 per annum
Domestic: Economy
International: Economy
Strictly standby-basis.
ID 00 4 per annum
(used either
on Domestic
or
International
routes)
Domestic: Economy
International: Economy
Listing on a particular
flight, within three days
from departure permissible
and subject to space
availability within the
applicable Rebate class.
One concession per
calendar year may be
upgraded to Business
class, subject to space
available on departure.
SAA Department: Human Resources (HR Services) Policy Number: CS100
Document Name: Staff Rebate Travel Policy for Vacation Purposes (excl Flight Deck Crew)
Document Number:
Effective Date: 01 January 2011 Review Date: 31 December 2012
Authorised by: GM: Human Resources Page Number: 21 of 26
c. Registered family and friends
Concessions under this category apply to non-dependent family and friends of
employees as defined further in this policy:
ID
Ticket
Type
Number of
concessions
Class of Travel Condition/Note
ID 75 6 per annum
(used either
Domestic or
International
routes)
Domestic: Economy
International: Economy
Strictly standby-basis.
A total of 6 concession
tickets are assigned, used
as a pool amongst
registered family and
friends.
SAA Department: Human Resources (HR Services) Policy Number: CS100
Document Name: Staff Rebate Travel Policy for Vacation Purposes (excl Flight Deck Crew)
Document Number:
Effective Date: 01 January 2011 Review Date: 31 December 2012
Authorised by: GM: Human Resources Page Number: 22 of 26
SECTION B (CONTRACT WORKERS, PENSIONERS)
1. CATEGORIES OF TRAVEL GROUPS APPLICABLE TO CONTRACT WORKERS &
PENSIONERS
The following concession groups qualify for concessions under this policy and then
specific on the condition of conformance to the definition of Contract Worker or
Pensioner:
Contract worker, registered spouse and children
Pensioner, registered spouse and children
The extent of concessions granted to the above two groupings differ as follows:
2. CONTRACT WORKER
a. Contract worker, registered spouse and children
ID
Ticket
Type
Number of
concessions
Class of Travel Condition/Note
ID 75 2 per annum
(used either
Domestic or
International
routes)
Domestic: Economy or
International: Economy
Strictly standby-basis.
ID 90 2 per annum
(used either
Domestic or
International
routes)
Domestic: Economy or
International: Economy
Strictly standby-basis.
SAA Department: Human Resources (HR Services) Policy Number: CS100
Document Name: Staff Rebate Travel Policy for Vacation Purposes (excl Flight Deck Crew)
Document Number:
Effective Date: 01 January 2011 Review Date: 31 December 2012
Authorised by: GM: Human Resources Page Number: 23 of 26
3. PENSIONER
a. Pensioner, registered spouse and children
ID
Ticket
Type
Number of
concessions
Class of Travel Condition/Note
ID 90 12 per annum
(used either
Domestic or
International
routes)
Domestic: Economy
International: Economy
Strictly standby-basis.
ID 00 2 per annum
(used either
Domestic or
International
routes)
Domestic: Economy
International: Economy
Listing on a particular flight,
within three days from
departure permissible and
subject to space availability
within the applicable Rebate
class.
SAA Department: Human Resources (HR Services) Policy Number: CS100
Document Name: Staff Rebate Travel Policy for Vacation Purposes (excl Flight Deck Crew)
Document Number:
Effective Date: 01 January 2011 Review Date: 31 December 2012
Authorised by: GM: Human Resources Page Number: 24 of 26
SECTION C (REGISTRATION AND BOOKING PROCESS)
1. REGISTRATION PROCEDURES
1.1 Employee, registered spouse and children
Human Resources are responsible for the acceptance and loading of the following
beneficiaries types:
Legal spouse against a certified clear copy of the marriage certificate and ID or
passport‟
Civil partner against a certified clear copy of the marriage certificate and ID or
passport‟
Dependants against unabridged birth certificates or certified clear copies of ID and
marriage certificate, if required,
Common–Law spouse and their dependants against an official SAA affidavit and
clear copies of their ID or passport, Student or non working dependants older than
the dependant qualifying age, but under 26 years against a letter from the Institution,
in each year of study, or an affidavit stating full dependence on employee/spouse, on
an annual calendar year basis,
Medically dependant children to be loaded against a medical certificate stating their
condition and declaring that they will remain fully dependant on the parent, with a
clear copy of their ID, passport or birth certificate,
A divorce certificate or final decree of divorce must be provided to HR shortly after
divorce and before an ex-spouse can be removed from the employee beneficiary list.
Passport in cases of foreign nationals,
Notarially certified by relevant embassy ID‟s in case of foreign nationals not resident
in South Africa,
Court appointed documents in case of adopted children, or legal guardians,
Completed registration from to be completed and submitted along with the
documents stated above.
SAA Department: Human Resources (HR Services) Policy Number: CS100
Document Name: Staff Rebate Travel Policy for Vacation Purposes (excl Flight Deck Crew)
Document Number:
Effective Date: 01 January 2011 Review Date: 31 December 2012
Authorised by: GM: Human Resources Page Number: 25 of 26
1.2 Family and friends
A completed form given to Human Resources, and an identity document or passport of
the non-dependant family member or friend.
1.3 Registered Travel Companion and RTC Children
A completed form stating the exact relation to the employee and the registered
companion (and for each of the Registered Travel Companion children ) date of birth
and SA ID number, or passport number and passport type if not South African, birth
certificate if a child.
7. DOCUMENT CONTROL
7.1 This policy, including the maintenance of version control is the responsibility of the
HR Services Department.
7.2 Change / Amendments to the policy are to be referred to the GM: HR for acceptance
and approval.
7.3 Policy documents will be modified to reflect the necessary changes and
amendments being approved and will be communicated to the stakeholders and
published on a shared medium (e.g. public folders / iFly).
8. MONITORING
8.1 Human Resources Department.
9. AUTHORITY LEVELS
9.1 Formulation of Policy: HR Services
9.2 Authorisation of Policy: ExCo, RemCo
9.3 Execution of Policy: Business Units and HR Department
10. OWNERSHIP / MAINTENANCE
10.1 General Manager: HR
SAA Department: Human Resources (HR Services) Policy Number: CS100
Document Name: Staff Rebate Travel Policy for Vacation Purposes (excl Flight Deck Crew)
Document Number:
Effective Date: 01 January 2011 Review Date: 31 December 2012
Authorised by: GM: Human Resources Page Number: 26 of 26
11. RECOMMENDATION / APPROVAL
Recommended: Approved:
__________________ ____________________
Thuli Mpshe Siza Mzimela
GM: Human Resources Chief Executive Officer
Approved on this ______ day of _______________ 2010,at Kempton Park.