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  • SAA Department: Human Resources (HR Services) Policy Number: CS100

    Document Name: Staff Rebate Travel Policy for Vacation Purposes (excl Flight Deck Crew)

    Document Number:

    Effective Date: 01 January 2011 Review Date: 31 December 2012

    Authorised by: GM: Human Resources Page Number: 1 of 26

    1. PURPOSE

    To clarify conditions and terms under which concessions are granted to SAA employees

    and pensioners on vacation travel. The use of such concessions indicates acceptance

    of the contents of this policy, making it binding for all purposes.

    2. SCOPE

    The scope of this policy is applicable to all SAA employees and pensioners (excluding

    active and retired Flight Deck Crew).

    3. DEFINITIONS

    The following definitions shall apply within this policy. References to the singular shall

    include the plural and vice versa and the definitions applied within the policy shall apply

    specifically for purposes of this policy and procedures directly related to this policy.

    3.1 South African Airways (SAA)

    A company duly incorporated in accordance to the laws of South Africa and with

    company registration number 97/22444/07.

    3.2 Permanent Management Employee

    A person who has been directly employed in a management position to the

    services of SAA, and who has been duly appointed in a permanent and personal

    capacity to render services to SAA in terms of an official appointment letter.

    3.3 Permanent Non- Management Employee

    A person who has been directly employed in the services of SAA for an

    uninterrupted period of six months and who has been duly appointed in a

    permanent and personal capacity to render services to SAA in terms of an official

    appointment letter.

  • SAA Department: Human Resources (HR Services) Policy Number: CS100

    Document Name: Staff Rebate Travel Policy for Vacation Purposes (excl Flight Deck Crew)

    Document Number:

    Effective Date: 01 January 2011 Review Date: 31 December 2012

    Authorised by: GM: Human Resources Page Number: 2 of 26

    3.4 SAA Contract Worker

    A person contracted directly by SAA in a personal capacity, and renders services

    to and for the benefit of SAA, for an uninterrupted period of more than six

    months. Persons who are not directly employed by SAA are excluded.

    3.5 SAA Pensioner

    A person formally defined as a Permanent Employee, who is described by SAAs

    Human Resources department, and terms of employment as a pensioner. This

    definition shall expressly exclude employees who go into retirement as a

    consequence of organisational restructuring, unless alternatively agreed to as

    part of such restructuring activity.

    3.6 Spouse

    A wife or husband to whom the South African Airways Permanent Employee,

    Contract Worker or Pensioner is legally married (including Common Law and

    Civil Partner. The onus rests on the employee to prove adherence to qualification

    criteria in terms of this definition, including the provision of marriage certificates

    and affidavits for Common-Law marriages. It should be noted that SAA only

    recognises one spouse for purposes of this policy application.

    3.7 Children of SAA Employee and/or Spouse

    Any child (below the age of 21) of the Permanent Employee, Contract Worker or

    Pensioner and their spouse, either by means of birth, marriage or adoption (or

    proven to be in the process of adoption). The age in terms of this definition may

    be waived in the case where it can be proven that the child is physically or

    mentally handicapped or disabled, and by virtue of this condition is fully

    dependent on them.

    Dependent children still studying or financially dependant, not older than 26

    years, shall be eligible for travel once proof has been provided.

  • SAA Department: Human Resources (HR Services) Policy Number: CS100

    Document Name: Staff Rebate Travel Policy for Vacation Purposes (excl Flight Deck Crew)

    Document Number:

    Effective Date: 01 January 2011 Review Date: 31 December 2012

    Authorised by: GM: Human Resources Page Number: 3 of 26

    3.8 Registered Travel Companion

    Any person that the SAA Permanent single employee nominates for use of

    concessions. An SAA Permanent Employee may only have one Travel

    Companion registered at any given time and may change the registered name

    once during the calendar year, in the month of January.

    3.9 Registered Travel Companion Children

    Any child of the Travel Companion by birth, adoption (or proven to be in the

    process of adoption) who is below the age of 21 years (up to a maximum of three

    children). The age limitation in terms of this definition may be waived in the case

    where proof is provided that the child is physically or mentally handicapped or

    disabled and by virtue of this condition is fully dependent on them.

    3.10 Family and Friends

    Registered non-dependant family and friends of the SAA Permanent Employee.

    3.11 ID 00

    A ticket to which a 100% discount has been applied to the full base fare and is

    subject to off-load in terms of the SAA priority listing. This ticket type is capable

    of being tentatively booked for a particular flight, subject to seat availability within

    pre-determined classes.

    3.12 ID 90

    A ticket to which a 90% discount has been applied to the full base fare and is

    subject to off-load in terms of the SAA priority listing. This ticket type is only

    provided on a standby-basis.

    3.13 ID 75

    A ticket to which a 75% discount has been applied to the full base fare and is

    subject to off-load in terms of the SAA priority listing. This ticket type is only

    provided on a standby-basis.

  • SAA Department: Human Resources (HR Services) Policy Number: CS100

    Document Name: Staff Rebate Travel Policy for Vacation Purposes (excl Flight Deck Crew)

    Document Number:

    Effective Date: 01 January 2011 Review Date: 31 December 2012

    Authorised by: GM: Human Resources Page Number: 4 of 26

    3.14 Priority Listing for Loading and Off-loading

    A load order is given according to the type of travel, employment grade and fare

    basis type, which determines the order in which passengers will be loaded on

    departure, or offloaded in the event where the flight is full.

    3.15 Services of SAA

    A flight operated by SAA under the SAA carrier code.

    3.16 Concessions

    A discretionary discount on flight segments, bookable subject to certain

    conditions; including space availability and restriction of use on certain routes or

    during certain times, provided by SAA to persons meeting qualifying criteria.

    Concessions are granted on a calendar year basis and any concessions not

    used by 31St December of that year, will be forfeited.

    4. EXPRESS PROVISIONS PERTAINING TO TRAVEL CONCESSIONS

    The below conditions are deemed material to the granting of concessions and failure to

    adhere to these prescriptions will result in temporary, or permanent, withdrawal of the

    concessions granted. The full extent of disciplinary action, including dismissal may also

    be applicable.

    4.1 Concessions are at the discretion of SAA

    Concessions granted in terms of this policy are granted solely at the discretion of

    SAA and in no way constitute a condition of employment or a benefit conferred in

    lieu of any counter-performance on the part of the recipient, apart from the

    qualification conditions as set out in this policy. SAA reserves the right to remove,

    add, change or in any other manner alter the provision of concessions as defined in

    this document at its sole discretion.

  • SAA Department: Human Resources (HR Services) Policy Number: CS100

    Document Name: Staff Rebate Travel Policy for Vacation Purposes (excl Flight Deck Crew)

    Document Number:

    Effective Date: 01 January 2011 Review Date: 31 December 2012

    Authorised by: GM: Human Resources Page Number: 5 of 26

    4.2 Embargos

    The recipient of concessions acknowledges and accepts that SAA may permanently

    or temporarily suspend the use of, or granting of concessions on certain routes, or

    during certain times. Reasons for such changes may include passenger demand,

    capacity constraints, withdrawal from routes, or the transfer of routes by SAA to

    another carrier. SAA is under no obligation to provide a reason for the temporary or

    permanent suspension of concessions on all, or some, of its routes. The use of

    travel facilities is always subordinate to the requirements of revenue passengers.

    4.3 Transfer or Sale of Concessions

    The recipient of concessions acknowledges and accepts that concessions are

    granted only to individuals defined within this policy and under the clear

    understanding that, under no circumstances whatsoever (including for purposes of

    recouping tax payments), may a defined recipient of concessions sell a concession

    to any person.

    For purposes of this policy the term sell shall be deemed to include any form of

    value exchange, including barter-trades or any other form of personal gain. The

    recipient of concessions is hereby informed that contravention of this condition would

    result in disciplinary action to the fullest extent, both in terms of SAAs disciplinary

    procedures as well as applicable national laws (including laws pertaining to personal

    income tax evasion).

    4.4 Use of Concessions for income-generating activities

    The recipient of concessions acknowledges and accepts that the use of concessions

    for purposes of conducting trade is expressly prohibited. This restriction applies both

    to the direct recipient (e.g. Permanent Employee, Contract Worker, Pensioner) and

    any indirect recipients (e.g. Spouse, Family, and Registered Companions, etc).

    4.5 Responsibility for indirect concession recipients

    The direct recipient of concessions (deemed the SAA Permanent Employee,

    Contract Worker or Pensioner) hereby acknowledges and accepts full responsibility

  • SAA Department: Human Resources (HR Services) Policy Number: CS100

    Document Name: Staff Rebate Travel Policy for Vacation Purposes (excl Flight Deck Crew)

    Document Number:

    Effective Date: 01 January 2011 Review Date: 31 December 2012

    Authorised by: GM: Human Resources Page Number: 6 of 26

    for any indirect recipients use of concessions (deemed any person registered as a

    beneficiary for travel purposes). The SAA Employee, Contract Worker or Pensioner

    will be held liable for any breach of this policy if committed by an indirect recipient.

    4.6 Tax Onus

    The employee acknowledges that on international travel, where a booking is

    confirmed prior to 72 hours before departure, a fringe benefits tax obligation exists

    on the part of the employee according to the South African Income Tax Act

    Schedule seven.

    4.7 Use of Concessions

    The recipient of concessions acknowledges and accepts that the use of concessions

    is for Vacation Travel and as such, may not be used by employees while booked of

    ill, suspended from work or while absent for any other reason (excluding approved

    annual leave and family responsibility leave) except with the advance approval of the

    Company.

    In the case of illness, based on a medical report justifying such travel e.g. referral to

    attend a specialist appointment, the company will require proof of the referral and

    attendance and the Company will have the sole discretion to decide whether or not

    to grant the concession during absence.

    An employee that travels on a flight knowing that his/her return ticket is not

    confirmed must inform his/her supervisor/manager of this prior to the

    commencement of the flight, and must ensure that he/she has approval to be absent

    from work, should they not be able to return to work as a result of not being loaded.

    An employee who breaches the above will be subject to disciplinary action, which

    may include dismissal.

  • SAA Department: Human Resources (HR Services) Policy Number: CS100

    Document Name: Staff Rebate Travel Policy for Vacation Purposes (excl Flight Deck Crew)

    Document Number:

    Effective Date: 01 January 2011 Review Date: 31 December 2012

    Authorised by: GM: Human Resources Page Number: 7 of 26

    4.8 Misrepresentation

    The direct recipient of concessions acknowledges and accepts that any form of

    intentional misrepresentation associated with the registration of concession

    recipients, or the use of concessions, will be deemed in a serious light and

    addressed to the fullest extent possible under company disciplinary policies and

    procedures.

    4.9 Incitement to breach policy

    The direct recipient of concessions acknowledges and accepts that any action on

    his/her part that has the effect of inciting another employee to breach any provision

    this policy, including loading order at check-in, will be deemed a dishonest action

    and in breach of policy.

    5. GENERAL RULES AND CONDITIONS

    5.1 Booking and ticketing online through iFly

    The employee is responsible for all bookings made for themselves and registered

    beneficiaries. It is furthermore acknowledged and accepted that all conditions of the

    policy have been accepted when booking online.

    5.2 Booking and ticketing in person

    The employee is responsible for all bookings made for beneficiaries and themselves.

    Employees must present their own airline permit when making a booking or issuing a

    ticket. It is also acknowledged and accepted that all conditions of the policy have

    been accepted when making use of these concessions.

    5.3 Check-in

    Employees must present their own airline permit and identity document or passport

    for all travel and on check-in. Beneficiaries must carry positive identification at all

    times, and a copy of a birth certificate for young children.

  • SAA Department: Human Resources (HR Services) Policy Number: CS100

    Document Name: Staff Rebate Travel Policy for Vacation Purposes (excl Flight Deck Crew)

    Document Number:

    Effective Date: 01 January 2011 Review Date: 31 December 2012

    Authorised by: GM: Human Resources Page Number: 8 of 26

    It is furthermore acknowledged and accepted that if the traveller cannot present

    acceptable identification that SAA reserves the right to not accept them for travel.

    Persons with fraudulent or false documents will be handed over to authorities for

    action allowable under general law.

    5.4 Offloading or non acceptance on flight

    It must be clearly understood that no concession represents an entitlement to a

    confirmed seat (for example, an ID00 does not guarantee a firm booking in the same

    manner as a full fare ticket does).

    The use of concessionary travel facilities is always subordinate to the requirements

    of revenue passengers.

    SAA may at any time downgrade or offload a rebate passenger, if the space is

    required for a revenue passenger, or a person with a better claim to the seat.

    Offloading and down grading must always follow the order shown in Priority code

    listing and be implemented with utmost sensitivity and courtesy by airport staff.

    In cases where both employees have the same priority code, then the date of

    employment will determine the employee with the higher priority. The concession

    holder must immedia...

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