Sacramento Claims Association News Network - May 2014

SCA Golf Tournament: June 6, 2014 - “Around The World In 18 Holes- see page 6

2014 CCNC - “Hitting A Home Run - covering all the bases” Opens Registration- see page 7

White Waiver at April SCA- see page 8

SCA Night At The Rivercats! July 29, 2014 - see page 10

Volume XX • Number V

w w w.SacramentoClaims.org

Sacramento Claims

SINCE 1994 WITH SCA

AssociAtion news net work

LIONS GATE HOTEL & CONFERENCE CENTER

At McClellan Park 3410 Westover Street, Sacramento, CA 95652

T h u r s d a y M a y 8 , 2 0 1 4

Move Over!Towing Rates, Liens, andThe California “Move Over” Law

@

Meeting Canceled!

Speaker to be rescheduled soon.

2 Sacramento Claims Association News Network • May 2014

President Vice President Secretary TreasurerYour 2014 SCA Executive Staff

Sacramento Claims Association

And Your 2014 SCA Board of Directors

Jim McCurleyRGL Forensic Accountants

[email protected]

Cathrin NevinCarl Warren & [email protected]

Giving/Charitable Committee

Steve MooreBarrish Pelham & Associates

[email protected] Committee

Bob BattezzatoCleanrite Buildrite

[email protected] Committee

Jack CorryWater, Smoke & Mold Removal

John MorganGuide One Insurance Retired

Giving Committee

Linda HansenFarmers InsuranceSocial Committee

Tami UmlandArtland Construction

Communications Committee

Bryan HarrisonAssociation News Network, Inc.


April WilkinsonDavid Morse & Associates


Art CoussoulisAAA Retired

Social Com/Production Coor.

Barbara Tyler

Sacramento Claims Association News Network • May 2014 3

2013-’14 SCA President Bob Battezzato

If you haven’t heard….the SCA is the place to be in 2014. We are off to a great start as we continue to invest in quality Education as the corner stone for the SCA and it’s members. Our most recent Luncheon featured the topic of “White Waiver” by Robin Singer who is one of the many educational supporters of the SCA this year. Robin’s topic was informative as always as he also updated the audience on a current case study that may be affecting the Claims Industry soon. His update engaged the audience in several questions that where of concern from the Adjusters point of view. The SCA was proud to bring this type of knowledge to the audience who attended and update them with this type of valued information.

If there is something that you would like to see for an Educational program we welcome any and all suggestions. The SCA wants to encourage input from its members who we serve. The White Waiver was a great suggestion from one of our Adjuster members and proved to be very beneficial. Reach out to Steve Moore at [email protected] with any input you may have…we appreciate it.

We continue to see our consistent members, some new members and some past members that are hearing good things about the SCA for 2014. The networking that takes place at these events is so positive and energetic as there are many that have not seen each other for a long time and are glad to re-connect through the SCA.

We Are Rolling Ahead In 2014…Come Join Us !!!!

May Message from 2013-’14 SCA President Bob Battezzato

continue page 15

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MAY 2014 • Volume XX • Number Vwww.SacramentoClaims.org

235678910111316

Your 2014 SCA Executive Staff & Board of Directors

May Message from 2013-’14 SCA President Bob Battezzato

SCA 2014 Calendar of Upcoming Events

SCA Golf Tournament - “Around The World In 18 Holes” June 6, 2014

2014 CCNC: “Hitting A Home Run - covering all the bases”

White Waiver as First Party Bad Faith Remedy & more, at April 10, 2014 SCA

“MOVE OVER!” Towing Rates, Liens, and the California “Move Over” Law at May 8, 2014

2nd Annual SCA Night At The Rivercats Baseball Game July 29, 2014

SCA Sacramento Claims Association News Network Service Directory Sponsors

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2014 CCNC Planning Under Way "Hitting A Home Run

- Covering All The Bases"August 19-20, 2014

Hyatt Regency Downtown Sacramentowww.ClaimsConference.org

Set your plans now to attend the 21st Annual Claims Conference of Northern California: “Hitting A Home Run - covering all the bases”. This Summer Classic will be held August 18-20, 2014, including a recently announced Opening Day afternoon session Monday, August 18th. The total of three day series will take place starting at 4pm Mon-day, then all day Tuesday and well into Wednesday this year, back at the Hyatt Regency Downtown Sacramento.

“Hitting A Home Run - covering all the bases” is an apropos theme, both in honor of the Baseball “Summer Classic”, and in making the most of a mid-week conference experience, offering a chance to get out of the Sacramento Summer heat for a time.

With Exhibitor Registration now full again for the tradeshow por-tion of the event, and sponsors lining up like so many batters, CCNC is pleased to announce that attendee registration is now open!

A three-tiered, Continuing Education-accredited (pending) program has been established for a series to be remembered. Class schedules and attendee registration are available on the web site at this time: www.ClaimsConference.org.

CCNC would like to acknowledge and thank all our exhibitors and sponsors, who do so much to make this annual event possible. Prime opportunities are being made available for our sponsors this year.

As with the exhibitor roster, returning sponsors received first rights to renew their spots before opening up the field to all. All sponsorships are now open for the taking. Options are all listed on the site, as well.

CCNC has built a strong reputation as a contender on the pro-fessional field when it comes to industry continuing education, and never has that been more true than now. The Educational Committee scouts have developed a strong line-up of experienced presenters to bring claims professionals the latest in Property and Casualty/Liability Claims-related knowledge and information. CE credits will be made available for the various seminar sessions, as has become the norm. A new spark to the team this year comes in the form a special treat for first-night’s relaxation and entertainment, as well. Stay tuned for exciting details to follow on that.

Strategy is always an important element to the game. Swing away! Steal a base to get into scoring position. But, why bunt when you can hit a home run, covering all the bases?! CCNC 2014 - Aug 18-20, 2014. Be there!

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Use Of White Waiver As Claims Resolution Tool At April SCABy Bryan Harrison, Association News Network, Inc.

continued page 15

On behalf of the current board of directors, SCA President Bob Battezzato gave special recognition, honoring SCA past Board Member, Ruth Griffith, of Servpro of Auburn/Rocklin, at the April 10, 2014 luncheon meeting. Ruth served the organization gallantly for several years, in a variety of capacities, including 2012 Vice President. She was duly recognized for her commitment to the betterment of the SCA, and presented with a nice gift card.

2014 SCA Leaders at the April luncheon included (l-r): Secretary Cathrin Nevin; President Bob Battezzato; Vice President Steve Moore; and Treasurer Jim McCurley.

The April 10, 2014 gathering of the Sacramento Claims Association featured the return of popular guest speaker, Robin Singer, of Morris Polich & Purdy. This time out, Mr. Singer devoted a good por-tion of his presentation to the use, for better or worse, of the “White Waiver” in claims resolution.

A “waiver”, he said, is defined as “giving up a known right”. “‘White’, in this instance, is based on a case of some-one named White.”

A “White Waiver”, Mr.Singer ex-plained, “is to negotiate with insured without having it show up in court.”

The advantage to attaining a White Waiver is that any negotiation details under a signed white waiver cannot be used in court.

“Public policy is to try to allow par-ties to settle disputed without going to court,” Mr. Singer explained.

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April luncheon speaker, Robin Singer, of Morris Polich & Purdy.

2014 SCA President Bob Battezzato thanked Robin Singer.

The April 2014 SCA luncheon gathering drew a strong crowd.


LIONS GATE HOTEL & CONFERENCE CENTER

At McClellan Park 3410 Westover Street, Sacramento, CA 95652

T h u r s d a y M a y 8 , 2 0 1 4

For payment by cash or check at the door, please make your reservation now

with SCA Board MemberApril Wilkinson:

[email protected] or 916-410-0865

3 Free to carrier personnel (donations to the SCA Charitable Fund in lieu of fee appreciated)3 $20 Independent Insurance Adjusters3 $32 Assoc. Members w/Reservations made by 5/5/14 3 $45 guests and after 5/5/14Secure your spot at: www.SacramentoClaims.org

11:30 a.m. Check-in Noon - 1p.m. Luncheon

Move Over! Towing Rates, Liens, and The California “Move Over” Law

Join The Sacramento Claims Association in welcoming

May 8, 2014 Guest Speaker

Larry MuzamelExecutive Director

California Tow Truck Association

The next luncheon meeting of the Sacramento Claims Associa-tion, Thursday, May 8, 2014, will feature Mr. Larry Muzamel, Executive Director of the California Tow Truck Association, who will speak to a variety of issues related to towing, and claims.

Learn about the potential conflicts on a “police” tow as compared to an “insurance” tow. Additionally, he will offer-up information on the storage and impound area.

“I’ve been working with the DMV on the lien sale process in CA,” he informs us. “Seems we are becoming the “title washing” state, so we’ve approached them about assisting in cleaning up this issue.”

To the extent there is interest, he may also share details of the technicalities of towing, specifically on correct ways to avoid additional damage to the vehicle, etc.

Billing is always an issue, too, so Mr. Muzamel may provide a comparison on the CHP billing guidelines, as well.

Plan Now To Attend The May 8, 2014 SCA Luncheon Meeting

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Thanks to all our paid directory listing sponsors

Sacramento Claims Association News Network Services Directory

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Sacramento Claims Association News Network Services DirectoryThanks to all our paid directory listing sponsors

ENVIRONMENTAL - TESTING & CONSULTINGSIERRA ENVIRONMENTAL - Chris Hintz (209) 366-3684P. O. Box 1563 www.SierraEnviro.com•(714)519-1366Woodbridge, CA 95258 Fax (866-612-8294FIRE INVESTIGATORS FIRE CAUSE ANALYSIS - Ulises Castellon, CPCUThroughout California, Arizona (800) 726-5939 • Fax: (510) 649-3099Nevada, Oregon, N. Dakota & Minnesota [email protected] COVERINGMASTERS WHOLESALE - Jeff Lovelace 2504 Mercantile Dr. [email protected] • (916) 997-6728 Rancho Cordova, CA 95742 www.MastersWholesale.com • Fax (916) 669-3894LEAK DETECTION/PLUMBINGAMERICAN LEAK DETECTION - Monte RoutonP.O. Box 525 www.AmericanLeakDetect.com • (916) 331-6443Fair Oaks, CA 95628 [email protected]’S EYE LEAK DETECTION - Daniel SpatzP. O. Box 73114 (916) 760-8944Davis, CA 95614 [email protected] • Fax (916) 760-8970MASTERS WHOLESALE - Mike LaVerdure 2504 Mercantile Dr. [email protected] • (916) 997-0423 Rancho Cordova, CA 95742 www.MastersWholesale.com • Fax (916) 669-3891OVERSPRAY REMOVALNATIONWIDE OVERSPRAY REMOVAL - Eric Gerencser Benicia, California www.overspray.net • (925) 408-5909Safe Overspray Removal [email protected] • (800) 345-1269PROPERTY RESTORATION-CLOTHING SPECIALISTSBLUE SKY CLEANERS - Robert StrongGarment Restoration - Nobody CARES about you more (925) [email protected] Fax (925) 445-6002FRSTeam - Jim and Courtney Nicholas910 Striker Ave. Ste E TravisGeorge [email protected] • 916-920-8239Sacramento, CA 95364 IanManes [email protected] • 916-920-8239REVIVAL GARMENT RESTORATION, INC. - John Vigallon A Higher Class of Service (888) 602-9111 Throughout N. California [email protected] • Fax (209) 451-4778PROPERTY RESTORATION/CONTENTSAMERICAN TECHNOLOGIES, INC. - Barry Metcalf/George Platt8440 Elder Creek Road [email protected] • (916) 388-2440Sacramento, CA 95828 Fax (916) 388-2445BELFOR USA - Grant Cody3132 Dwight Rd Ste 300 (916) 399-1865 • Fax (916) 399-9388Elk Grove, CA 95758 [email protected] BUILDRITE Wind, Water, Fire, Mold - 24 Hours (800) 870-0030Sacramento, Yuba City, Chico & Redding www.CRBR.comTHE RESTORATION CLEANUP COMPANYContents Restoration Specialists 800-500-4310Asbestos Decontamination, NS Inventory www.thecleanupco.com RESTORATION MANAGEMENT COMPANY Water, Smoke & Environmental Specialists1800 Enterprise Blvd. (800) 400-5058West Sacramento, CA 95691 [email protected]

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continued from previous page

Thank You to ALL our Subscribing Advertising Sponsors!

Deadline for all submissions for the next issue is May 16, 2014


The Sacramento Claims Association News Network© is a production of Association News Network, Inc. Published monthly as a free service to the SCA with a commitment and dedication to the promotion and betterment of this professional organization. The views and comments expressed within the articles herein do not necessarily reflect the views of A.N.N., Inc. or SCA. We assume no responsibility for any opinions and/or statements offered by contributing authors to the publication. Acceptance of advertising material does not constitute endorsement of the products or services offered. We reserve the right to reject any advertising copy or placement. We encourage industry support of this professional organization - its monthly newsletter publication and web site.

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CLAIMS INDUSTRY PLACEMENTSGary E. Mingus, GEM Search Group provides both Temporary, Temp to Hire and Direct Hire placements in the Insurance Industry also, placing Vendors related to the Insur-ance Industry. Call Gary Mingus 866-935-4426 or email to [email protected]. Serving the Insurance Industry since 1995.

TEMPORARY HOUSING/INSURANCE CLAIMS -Assured Relocation is the leading national temporary housing provider for insur-ance companies. The position is fast paced. We need people with empathy, a sense of urgency, and claims experience using software (Salesforce preferably). Salary/benefits/exciting work environment in Menlo Park. Email resume/cover letter to [email protected].

Tami Umland, Chair - Artland Construction

Scott Andrews - PW Stephens Environmental, Inc.

Danell Cassetta - Cleanrite Buildrite

Donovan Flores - Servpro of Citrus Heights/Ros-eville & Carmichael

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Jackie McLain - Servpro of Citrus Heights/ Roseville & Carmichael

2014 SCA Street Team!Direct communication still reins as the most effective way to reach out to the overall community. SCA is proud to announce its new “Street Team” volunteers. Get to know one today!


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877.339.4301www.belforcalifornia.comLicense #810553

continued from page 3

President’s Message

Bob BattezzatoBob Battezzato2013 President Sacramento Claims [email protected](530) 570-9070

I have encouraged everyone to come and join in with the SCA and see how you can become part of this great industry connecting with others that are equally passionate about what we all do, every day.

Google us at Sacramento Claims Association or just go to http://www.sacramentoclaims.org/ and check out how you can get involved.

Take a look at some of the events we have coming soon:- Day at the River Cats Ballpark / Limited Reservations / Available Sponsorships / Connect with Linda

Hansen or Art Coussoulis- SCA Winter Gala Event for 2015 / Seeking Committee Volunteers / Connect to April Wilkinson or

Haven Fry for information- SCA Golf Tournament / June 6th / Lincoln Hills / Sponsorships and FoursomesRemember to bring a friend to the next meeting and see what YOUR SCA is doing for 2014….the place

to be involved!My door is always open,


A “bad faith” case from 1985 gave birth to the name “White Waiver”. It was the case of “White vs Western Title”. In that case, it was determined that a “carrier has an ongoing duty of good faith”. While the CCP 998 fair offer statute affirms that, the purpose of white waiver seeks to circumvent, or “restore the old days”, whether that’s a good thing or bad thing.

Bottom line is that it’s a mixed bag, good news/bad news, as “negotiations are not admis-sible.” Also, the insured/claimant may also use this tool to shadow details of their case.

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White Waiver & More at April SCA

Robin Singer, of Morris Polich & Purdy, was joined by his family: wife, daughter, and son, at the April SCA luncheon.

SCA Members Kelly Somervil, with Protera, and Laura O’Rourke, of Guide One Insurance.

A return to the ‘90s, with past SCA members at the April 2014 luncheon: D. Diann Cohen; Jim McCurley; Lisa Gerber; Keith Smothers; and Rebecca Hughes.

The largest crowd in recent months included a high percentage and wide array of carrier and independent adjusters.

SCA Vice President, Steve Moore, thankedreturning guest speaker, Robin L. Singer.

SINCE 1994 WITH SCA A s s o c i a t i o n N e w s N e t w o r k . c o m

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