Safety & Crisis Management

SAFETY & CRISIS MANAGEMENT

Safety - Chemicals Bottles must be labeled correctly using the manufacturers labelBottles may only contain the chemical for which the label indicatesChemicals in non-labeled bottles or chemicals in incorrect bottles must be emptied and correctedKnowingly giving team members incorrect chemicals to use should result in corrective action

Lets check your chemical knowledge

Are these chemical bottles safe for use?

Are these chemical bottles ok for use?

Are these chemical bottles ok for use?

Are these chemical bottles ok for use?

Are these chemical bottles ok for use?

Safety Chemical SafetyWhen in doubt, throw it out!Never open a bottle and smell it to see what it isNever test a chemical to see what it isNever mix chemicals

Safety- Chemical ManagementFlammable chemicals must be kept in a yellow flame resistant cabinet

Paints must be kept in a red cabinet

Safety Managers should be conducting random chemical checks

Team members need to be aware of approved and non-approved bottles and question when something does not seem right

Create the atmosphere of safety, awareness and teamwork

SafetySDS book must be accessible to all team members at all times.All team members must know where the SDS book is and how to use it.Managers should conduct random SDS training includingWhat do you do if someone ingests or gets a chemical into their eyesWhat section of the SDS refers to exposure proceduresWhere to locate the book and how to look up a chemicalChemicals left in guest accessible areas should be taken seriouslyWhy???

Safety - PPEPPE should be available to all team members at all times, PPE for chemicals used at the theaters should includeGlovesGoggles

Other safety measures should include slip resistant shoes for team members

BLOOD BORNE PATHOGENSWhat are blood borne pathogens???Microorganisms present in human blood that cause diseaseExamples:Hepatitis B virus (HBV)Human immunodeficiency virus (HIV)1a

BLOOD BORNE PATHOGENSExposure Incident This means that you came into contact with blood or other potentially infectious materialFecesBloodUrineVomitOther Bodily Fluids1a

First aid situationsWorkplace situationsCleaning bathroomsCleaning up vomitALWAYS TREAT AS INFECTIOUS! REPORT ANY EXPOSURES!Use universal precautions GlovesAbsorbent material to clean up fluidsDispose of properly use two trash bags, do not throw contents into trashcansWash hands afterwards (even though you used gloves)RECOGNIZING POTENTIAL EXPOSURE

Contaminated Glove Removal

IMMEDIATELY WASH HANDS/FOREARMS AFTER REMOVING GLOVES!!!!

Slips, Trips & FallsAll spills must be cleaned immediatelyWet floor signs are not a substitute for properly cleaning a spillSigns should be removed as soon as the floor has been cleaned and driedPulled up carpet/flooring, chips in concrete over 1/2in should be reported immediately to prevent someone from fallingFloor mats should be positioned in front of all drink and ice machines

Lock-Out/Tag-OutLock-outs are to be placed on any piece of equipment that is not in proper working orderThe maintenance team is responsible for placing the tags on the machinesAt no time should any piece of equipment that is locked out be started or usedNever remove a tag that someone else has placed on equipment

Golf Cart OperationGolf carts should be removed from the theater before it is opened for guestsCart drivers must adhere to all posted road signageDrivers must stay at a reduced speed while driving through crowded parking aislesAt no time should drivers be on their cell phone or have headphones onDrivers should be making safety rounds behind the theater, checking perimeter doors, dumpster areas and any potential hazards

Cutting GlovesCut gloves must be used by anyone who is prepping food or consistently cutting on the serving line

Proper usage of the glove should be 3 layersPlastic glove on the handCut glove over the plastic glovePlastic glove over cut glove

Anytime gloves are removed, hands must be washed before beginning m another task

ApronsAprons must be worn in cooking and serving areas

Do not go on break or to the restroom with your apron on!

FALL PROTECTION & LADDER SAFETY

2222At some point during the season, you may need to use a ladder. Your safety is very important to us, please remember the following:

Fall ProtectionNever climb on roofs or other areas above 4 feet without fall protection and the proper training.LaddersAlways inspect ladders prior to use. Each time, before using a ladder, fully inspect all of the following:RungsSide RailsSafety FeetNever use a broken ladder! Remove broken ladders from service and report to your supervisor.

Correct Ladder Use is Essential for Your SafetyAlways face the ladder and use both hands while climbing or descending.Never reach for objects -- always move ladders instead of reaching.Never stand on chairs, boxes, other items to reach objects. Use the correct ladder or step stool for the job.

Personal ErgonomicsDo not twist or bend at an awkward angleDo not over reachPush, never pullKeep wrists straight

Electrical Panels36in clearance must be kept in front of all electrical panels, fire extinguishers, fire hoses and breaker boxesArea should be marked with red tape

Proper ClearanceSprinkler heads must have an 18in clearance below and around

Items should not be stacked within 6in of the ceiling

Exit doors should never be blocked, any item blocking an exit door must be removed immediately

Fire Safety

Be aware and use your best judgment when confronted with anything out of the ordinary. Immediately contact your manager or Jacob if anything looks suspicious!

Suspicious Packages

2727

Handling PrecautionsSuspicious packages must be immediately brought to the attention of Management who will determine appropriate course of action

2828Emphasize that participants need to exercise good judgment. These precautions are not mentioned to instill fear, increase anxiety or unnecessarily disrupt operations.

Guest/Team Member InjuriesIncident reportingComplete after any guest/team member injury Form must be completed ASAP and sent to incidents@santikos.netInjured team members requiring treatment must be sent to the closest Texas Star approved facility, emergencies can be taken to the closest hospital for careGuests asking about claims and payment/compensation for their injury should be directed to Travelers InsuranceManagers/team members should never engage in conversations about claims, do not promise anythingTeam members should always report when they receive an injury

Incident reporting1a

Team Member IllnessTeam members experiencing flu-like symptoms, pink eye or any other communicable virus should be sent home immediately!

Building AccessAll team members must enter and exit through the front doors at all timesPerimeter doors should not be propped open for any reasonPerimeter doors should be constantly checkedSomeone must be continuously stationed at an open door to ensure securityUse the buddy system for disposing of trash, especially at nightAnyone not following this policy will be subject to corrective action or possible dismissal

Team Member SafetyAt no time should team member schedules be given out over the phonePersonal phone calls should not be received or passed on at the theatresWe should never advise a caller as to whether a team member is at work or on propertyWHY???

Crisis Management E.A.PDesigned to protect team members and guests from injury or loss of life during a major disaster. Major disasters consist of:FireTornadoEarthquakeViolence in the WorkplaceBomb ThreatHazardous Chemical Spill

Crisis Management E.A.PDesigned to protect team members and guests from injury or loss of life during a major disaster. In the event of an emergency, team members will be alerted by:Audible AlarmVerbal AnnouncementsRadio Communication

Crisis Management E.A.PEMERGENCY CODES

Code Black Active Shooter/ViolenceCode Red FireCode Yellow General Evacuation (gas, power, chemical)Code White Weather (tornado, earthquake, hurricane, etc.)Code Adam Missing ChildCode Blue Medical Emergency

Crisis Management E.A.PFIREEvacuate immediately through the nearest exit away from the dangerStay calm, if you panic, so will everyone elseCommunication is key, delegate staff to inform theater guests Do not put yourself in harms wayDuring a fire, any team member may use extinguishers to attempt to extinguish a fire before evacuatingIf the fire is already over 4ft tall, evacuate

Crisis Management E.A.PBOMB THREATIf the threat is received via phone, get as much information as possible. Ask questions like:Where the bomb is locatedWhen will it explodeWhat the caller sounded like (male, female, accent)Any background noise noticedCaller ID informationRemember to remain calmIf possible call 911 from another phone while the caller is still on the phone. Follow any directions given.

Crisis Management E.A.PACTIVE SHOOTEREvacuate through the nearest exit in the opposite direction of the threatCommunication is essentialAt no time will you be required to do anything that you are uncomfortable with or that which puts your life in dangerOnce outside the building, take a head count of all team members/managers that should be on duty that day, keep track of anyone that is unaccounted forDo not leave without approval from the senior manager on dutyAssist in calming guests until law enforcement can take over

Crisis Management E.A.PTORNADO/EARTHQUAKETake shelter by moving to the inner parts of the building where stability is maximized (bathrooms, hallways, cemented rooms)Remove all guests/personnel from lobby or high windowed areasSit on the floor and put your head between your kneesDo not try to leave the buildingStay away from light fixtures

Crisis Management E.A.PMISSING CHILDObtain the childs description including, name, age, hair color, clothing, raceAll exterior and perimeter doors must be monitored, no one will be allowed to leaveCode ADAM will be announced over the radio with the childs descriptionMOD will have all doors monitored by designated team members, all other team members will begin searching for the childIf the child is not located within 10min law enforcement will be calledIf the child is located and it is determined they were lost, they will be reunited with their familyIf the child is found accompanied by someone else, delay their departure until law enforcement arrives

Crisis Management E.A.P

MEDICAL EMERGENCYIn case of serious injury or illness call 911Give your name, location and a brief description of the problemIf safe to do so, keep the individual company until help arrivesDo not perform First Aid or CPR unless you have a valid current certification and can show it if questionedDo not move an injured person unless leaving them where they are would cause further danger

Crisis Management E.A.PTeam members should be aware of the designated meeting place in case of a disasterTeam members must receive Emergency Procedure training with documented training. Training must include Emergency Evacuation drillsEAP must be kept available to all team membersA Master Evacuation Plan with a detailed schematic for emergency personnel must be stored in the box office safe along with a master set of keys for the building

Questions?

3/10/2015

CONGRATULATIONS!