Visitor Experience Specialist SMTT Overview Santa Monica Travel & Tourism, Inc. is a non-profit, non-member organization governed by a board of 11 community individuals. SMTT is the official travel and tourism promotion agency for the City of Santa Monica. It is our job to promote Santa Monica and encourage visitors to stay longer and enjoy more of what our destination has to offer. SMTT operates five (5) locations: Visitor Information Kiosk in Palisades Park; Visitor Information Center at the Santa Monica Pier; Visitor Information Cart on the 3rd Street Promenade; Visitor Information Center on Main Street; and, a Mobile Information Vehicle. For more information, please visit www.santamonica.com. Position Overview Santa Monica Travel & Tourism (SMTT) seeks a fulltime Visitor Experience Specialist. The role of this position is to provide outstanding customer service and Santa Monica knowledge to customers in Santa Monica and those potentially interested in visiting Santa Monica. Duties include accurately representing SMTT products and services from all industry sectors and encouraging visitors to extend their stay in our destination. This position reports directly to the Visitor Experience Supervisor. Responsibilities

• Act as an ambassador for Santa Monica by proactively greeting visitors, answering questions and graciously providing information about Santa Monica.

• Develop and maintain a broad knowledge of Santa Monica and the surrounding Los Angeles area. • Foster stewardship and inspire support by answering questions in-person, via email, text and

telephone as inquiries vary. • Ensure location is kept clean and fully stocked to SMTT standards. • Provide support on various administrative and special projects. • Ensure that Santa Monica collateral is up to date and regularly stocked. • Regularly required to assist with inventory. • Scheduled distribution of publications & materials. • Prepare materials and envelopes for mailing of tourism information to inquiries and other

administrative duties as required. • Attend monthly mandatory staff meetings.

Requirements

• A passion for Santa Monica and the missions of SMTT. • 2-3 years of proven customer service and/or retail experience. • Ability to provide excellent oral and written communication. • Ability and desire to consistently provide outstanding customer service. • Ability to work as a team player and exercise good judgment. • Ability to work in a fast paced customer service environment. • Ability to effectively interact with visitors and colleagues, demonstrate and maintain a positive

attitude at all times. • Ability to maintain good judgment and be a proactive self-starter. • Fluency in a language in addition to English is beneficial. • Willingness to work 7 days a week including evenings, weekends and holidays. • This position is exposed to the elements and may require walking to restroom facilities not in your

immediate location. • This position requires working knowledge of a POS system, Lightspeed preferred, MAC operating

system, Microsoft office programs and internet searches.

• This position requires walking and standing for long periods of time, up to 8 hours a day while onsite and while distributing collateral.

• This position requires reaching and bending while cleaning and stocking. • Must be at least eighteen (18) years of age and possession of a clean driving record. • Physical demands and the work environment described here represent those that must be met by

an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to engage staff with disabilities to perform essential functions. While performing the duties of this job, the employee is frequently required to stand, sit, walk and reach with arms and hands. Must be able to lift 50 lbs. and perform repetitive motions 50% of the time.

How to Apply: To apply please email your cover letter, resume and salary requirements to employment@santamonica.com with the subject line VESFT2017. You will not be considered for employment if you fail to follow the application instructions. We do not accept phone calls, walk-ins or emails.