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Sapient Corporation | HR Case Study
Date : Saturday, March 20, 2010
Sapient Corporation | HR Case Study
Sapient was founded in 1990 with a single promise: "To do whatever it takes to deliver the right business results, on time
and on budget."
Sapient is a public company, headquartered in Boston, it maintain a strong global presence with offices across the United States and in Canada, Germany, the Netherlands, India and the United Kingdom.
Sapient is a global services firm that innovates in marketing, technology and business operations. They operate two service groups:
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Sapient Corporation | What it Does‘Sapient Interactive’ and ‘Sapient Consulting’.
Sapient Interactive provides brand and marketing strategy, award wining creative, web design and development, ecommerce and emerging media expertise.
Sapient Consulting provides business and IT strategy, process and systems design, program management, package implementation, systems integration, testing & outsourcing.
Recent Acquisitions : 17th June 2009 - Sapient acquired Nitro Group, a leading global advertising network that serves major clients such as Mars, ConAgra, Volvo, Nike and Foot Locker.
Now it is
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Mission & Vision
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Purpose
Being a great company enabling human potential
Vision
Sapient is renowned for creating extraordinary experiences, unprecedented outcomes and fanatical advocates.
Core Values
People Growth, Leadership, Creativity, Relationships, Client-Focused Delivery, Openness
People Success (HRM)
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Recruitment and Selection Goal
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• “People we look for” - Passionate about making a difference to the business
• Consulting skills – communication, presentation, facilitation
• Cultural fit – do I want the person on my team?
• Have a sense of urgency to create change
• Team orientation
•Strong on aptitude and hands-on domain experience
Recruitment Sources Employee referral system (internal)
People portal (intranet)
External Job boards to attract candidates across domains. The external job descriptions include a brief summary of the role and outline
the primary responsibilities and requirements, including education and experience guidelines
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Recruitment and Selection Recruitment and Selection
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Selection Process Selection Process
Recruitment
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Keeping Sapient People Connected & Aligned
Statistics (Sapient Global Operations)
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Career Framework | Career Planning
Career Framework | Career Planning
Enabling human potential is the foundation of Strategic Context and enabling your career growth is the purpose of the Career Framework
Expectations with respect to your title The role you are playing, typical roles you can play, and what is required to be
successful The various career paths available to you A framework for planning your long term growth How all its internal people processes will connect with Career Framework
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Performance Assessment Performance Assessment is an important step in the Performance Management
process. Supervisors assess the actual and relative performance of individuals against the objectives/expectations set 360 degree appraisal, Rating scale method Open Feedback Good compensation I grow with You, grow with me
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Compensation
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» Payroll Decided on the basis of individuals expertise
» Benefit• Bonus & Equity Plans • Pension & Retirement Plans • Vacation and Time Off • Disability, Life & Accident Insurance • Health Care Benefits • International Travel: Health Insurance • India car lease • Tuition Reimbursement • India Meal Coupon • Corporate Credit Card• Car Fuel and Maintenance Reimbursement • American Airlines Discounts• Club Membership
» Payroll Decided on the basis of individuals expertise
» Benefit• Bonus & Equity Plans • Pension & Retirement Plans • Vacation and Time Off • Disability, Life & Accident Insurance • Health Care Benefits • International Travel: Health Insurance • India car lease • Tuition Reimbursement • India Meal Coupon • Corporate Credit Card• Car Fuel and Maintenance Reimbursement • American Airlines Discounts• Club Membership
Learning & Development | Sapient Approach Kirkpatrick Model
There are three ways to develop people:
Structured learning
Informal learning through assignments
Coaching
L&D focuses on influencing behavior with structured learning and coaching
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@ L
earn
ing
Cent
er New Hire Curriculum
Intensive and consistent across all geographiesDomain and role specific trainings to help people succeed in their role @
Sapient Ongoing Regular Curriculum Career Stage Curriculum
Processes and ToolsConsulting SkillsDomain Skills (Practice specific)
Technology QA Interactive
Industry TrainingSales Negotiation/Consultative Selling SkillsTRM InstituteDigital Ecommerce Institute
Outcome focused learning programsPerformance Management Series : Managing Expectation for Performance
and Coaching For Performance Mandatory Training
Training tied to career stages/titlesCompletion of current title and next title trainings mandatory for promotion
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Learning & Development - How sapient looks at ROI
It measure the value at three levels:
Increase revenue – focus here is
making people billable, e.g. Inner
workings, TRM Institute
Develop knowledge and skills – the
majority of its programs, measured in
Learning Units
Reduce training costs – through
eLearning, smarter procurement,
logistics to reduce travel
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Safe and Healthy Work culture 24x7
H1N1 Preventive measures Cab Squad with womenDesk security & LockersNo Cabin CultureWeekly meetingSecurity Top 10Buddy ConceptDaily MeetingGood Employee Relation
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Comparative Study
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#1 Microsoft India #2 MindTree Consulting #3 Sapient India
Source : BT-Mercer-TNS Study, Business Today, Nov. 18, 2007 IssueOLB-Hewitt Salary Survey 2008, Outlook, June 1-14, 2008
Recommendations
No Work Life BalanceRelative Score
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Thank You….
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