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SAP Note 627279 - Serial number & configuration download

Note Language: English Version: 4 Validity: Valid Since 28.09.2005

Summary

Symptom

This note contains additional information on downloading serial number

configuration and equipment configuration from from R/3 to mySAP CRM

Other terms

DIMP, DI46C1, DI46C2, SERIALNUMBER, SERNR_CONFIG, EQUIPMENT, EQUI_CONFIG,

SERIAL NUMBER, CONFIGURATION

Reason and Prerequisites

o Prequisites

- Serial number and equipment configurations can be downloaded

from DIMP 471 to mySAP CRM 4.0 (minimum support package SP02)

o Considerations

- All relevant material configuration models must be downloaded

in the form of a knowledge-base object and associated runtime

versions

- Serial numbers and equipments must be downloaded prior to

downloading their associated configuration

- In the SAP standard delivery, changes to serial numbers or

equipments are not automatically downloaded to SAP CRM.

However, a simple solution exists to enable the download of

changes (cf.note 637173)

- Serial numbers and equipments are represented in SAP CRM 4.0 as

individual objects. The SAP default object family is '0401'

(This can be changed in the customizing)

- Serial numbers are not available on mobile clients

- If a serial number or equipment refers to a component within a

multi-level configuration, only the applicable single-level

configuration instance is downloaded

- It is not possible to activate the delta download for serial

numbers / equipments if the configuration references a material

variant.

Solution

Steps to download serial number and equipment configuration

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o Download Products, Product configuration models, Business Partners

:

Refer the documentation available at our help portal

http://help.sap.com for mySAP CRM 4.0.

- For Product download - mySAP Customer Relationship Management

-> General Settings for CRM Internet Sales -> CRM E-Selling:

Business Scenario Configuration Guide -> Replication -> Master

Data Replication from R/3 Backend System to CRM Server ->

Replication of Materials

- For product configuration download - mySAP Customer

Relationship Management ->Application Services -> Engines ->

Product Configuration -> Master Data for product Configuration

-> Using SAP R/3 Master Data

- For Business Partner download - mySAP Customer Relationship

Management -> ->Application Services -> Master Data -> BusinessPartners -> Functions -> Distribution of Business Partner

Master Data

o Download serial number and equipments.

Please review the documentation for IMG activity "Customer

Relationship for IMG activity "Customer Relationship Management ->

Master Data -> Installed Base -> Equipment Replication from R/3

Customer Service". Both serial numbers and equipments follow the

same general flow, yet serial numbers are not associated to

installation components nor is a synchronizing message flow

triggered. Note 637173 contains the information to activate the

download of changes to equipments on a project basis. The same

information applies to serial numbers.

The adapter object SERIALNUMBER for downloading serial numbers is

delivered as inactive. To activate the adapter object using menu

path "SAP menu -> Architecture and Technology -> Middleware -> Data

Exchange -> Object Management -> Business Objects" (transaction

R3AC1).

To download serial numbers, start the load for adapter object

SERIALNUMBER using menu path "SAP Menu -> Architecture and

Technology -> Middleware -> Data Exchange -> Initial Load -> Start"

(transation R3AS)

- Delta Download Procedure for SERIALNUMBER

After a successful initial load, the delta download can then be

activated using the adapter class EQUIPMENT using the menu path

"SAP menu -> Architecture and Technology > Middleware > Data

Exchange > Delta Load from R/3 Back-End".

o Downloading serial number and equipment configurations

The adapter objects SERNR_CONFIG for serial number configuration

and EQUI_CONFIG for equipment configuration are delivered as

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inactive. Activate the adapter object using menu path "SAP menu ->

Architecture and Technology -> Middleware -> Data Exchange ->

Object Management -> Business Objects" (transaction R3AC1). Then,

start the initial load for adapter object SERNR_CONFIG for

downloading serial number configurations or EQUI_CONFIG for

equipment configurations using menu path "SAP Menu -> Architecture

and Technology -> Middleware -> Data Exchange -> Initial Load ->

Start" (transation R3AS)

- Delta Download Procedure for SERNR_CONFIG

Activate the object class EQUI_CONFIG using the menu path "SAP

Menu -> Architecture and Technology > Middleware > Data

Exchange > Delta Load from R/3 Back-End"

- Recommendation

Maintain the same set of filters for adapter object

SERNR_CONFIG as maintained for its parent object SERIALNUMBER

- Tips and tricks

If you want R/3 to apply filters during the delta download, use

transaction SM30 and maintain view CRMPAROLTP as below:

Parameter name = CRM_FILTERING_ACTIVE

Parameter Name 2 = EQUI_CONFIG

Parameter Name 3 = SERNR_CONFIG (For equipment configuration

download, use EQUI_CONFIG)

User = CRM

Parameter Value = X

Technical Information

o Adapter object - SERIALNUMBER

- Possible filters allowed -

EQUNR (Equipment Number)

MATNR (Materail Number)

SERNR (Serial Number)EQTYP (Equipment Type)

- Messaging BDoc used - CRM_EQ_DMBDOC

- Validation module - CRM_DEQUI_VAL

o Adapter object - SERNR_CONFIG



MATNR (Materail Number)SERNR (Serial Number)

EQTYP (Equipment Type)

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- Messaging BDoc used - CRM_EQUI_CONF

- Validation module - CRM_DEQUI_CONFIG_VAL

o Adapter object - EQUI_CONFIG



MATNR (Materail Number)

SERNR (Serial Number)

EQTYP (Equipment Type)

EQART (Type of technical object)

- Messaging BDoc used - CRM_EQUI_CONF

- Validation module - CRM_DEQUI_CONFIG_VAL

Header Data

Release Status: Released for Customer

Released on: 28.09.2005 17:35:39

Master Language: English

Priority: Correction with medium priority

Category: Consulting

Primary Component: CRM-MD-PRO-OBJ-IF Data Exchange

Valid Releases

Software Component Release From

Release

To

Release

and

Subsequent

DIMP 470 471 471

BBPCRM 4.0 400 400

Related Notes

Number Short Text

637173 Equipment download/delta synchronization

Documents

sapnote_0000627279