Self & Group Communication - Com 10

8/9/2019 Self & Group Communication - Com 10

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Self-Concept: the relatively stable set ofperceptions you hold of yourself.

elf Esteem: evaluations of self-worth


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#ersonality Characteristics

in Organizations

*ocus of Control

%nternal )+ternal

% control whathappens to me,

#eople andcircumstances

control my fate,


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#ersonality Characteristics

in Organizations

Self-onitoring'ehavior based on cues from people & situations

• /igh self-monitors

– e+ible: ad0ustbehavior according

to the situationand the behaviorof others

– can appearunpredictable &

inconsistent

•

*ow self-monitors – act from internal

states rather thanfrom situationalcues

– show consistency – less li!ely to

respond to wor!group norms or

supervisoryfeedbac!


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#hysical di1erences

• Geographical reasons

• 'iological reasons

•

Climate changes• Spiritual reasons


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#sychological 2i1erences

• 3he environmental reasons

• %nstinctive reasons

•

4nowledge• Cognitive behaviors


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S!ills5 (ttitudes and4nowledge

• /ead

• /eart

•

/and


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2i1erentiation of S!ills is formed by4nowledge and (ttitudes


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/ow does %ndividual see the

society6

• )verybody is incomplete in the world

• Gender

•

7ich man and poor person• 3eacher and students

• )mployer and employee


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2e8nition of a small group

Small-group communicationinvolves a small number of people ,

usually engaged in face-to-faceinteraction , actively workingtogether toward a common goal .

9


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• 'uild your networ! before you needit.

•

'e generous with your time andwisdom5 and help others without anye+pectation of receiving something in

return .• Start a relationship by having a great

conversation5 not by trying to showthe other person how smart you are.

Self:


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•

Cultivate your own interests so you areinteresting to others.

• 'ecome truly distinctive at somethingthat;s of value to others.

• 'e enthusiastic and passionate aboutyour wor!


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• 'e genuinely interested in others.

• Give some trust to start the trust buildingprocess.

• 2emonstrate integrity at all times.

• 'e seen as contributing directly to yourclients; growth and pro8ts5 and they willnever get enough of you.

http:==andrewsobel.com=articles=9>-relationship-principles-for-life=


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3ypes of teams

• *earning groups ? sharing andsee!ing information

• Self- maintenance groups ? inspire

desirable attitudes5 understandingand communication patterns

• #roblem-solving groups ? ma!e

decisions regarding a problem

>@


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)1ective #roblem-Solving 3eams• ell organized

• 7eceive periodic training

•

)+amine assumptions and opinions• )valuate possible solutions

• Operate $irtually

•

(void groupthin!• anage cultural diversity

>9


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Group formats

• 7oundtable ? private small groupdiscussion using problem-solvingprocedure

• #anel ? small group of well-informedindividuals discussing a topic orproblem in front of a large group

>>


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Group formats

• Symposium ? small group of e+pertsin front of a large group using timedpresentations.

• orum ? a panel or discussion in whichaudience members can participate inthe discussion

>A


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Groupthin! symptoms

• %llusion of invulnerability

• Shared stereotypes

•

7ationalization• %llusion of morality

>B


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(voiding groupthin!

• 'ring in outside e+perts

• (s! members to be criticalevaluatorsD

• *eader should voice opinions afterothers

•

#rovide second chance D to rethin!choices

>E


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anaging cultural diversity

• 7ecognize di1erences

• Select members for tas!-related abilities

• ind purpose that transcends di1erences

• (void cultural dominance

•

2evelop mutual respect• See! high level of feedbac!

>

' o b 2 a e m m r i c h = 3 h e % m

a g e

w o r ! s


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)valuating (rguments

Elaboration Likelihood Model (ELM)

>F

When evaluating arguments, people use either:

The Central Route The Peripheral Route

)laborate carefully and critically

#ay attention to message content

2ecide uic!ly and non-critically

#ay attention to peripheral cues Hsuch as attractiveness5 vocalIuality5 gender5 personality5 etc.


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2e8ne #roblem

2iscuss symptoms5 seriousness5 &impactrite problem in uestion form:

ritten for widest range of answersSpeci8c not generalJnbiased form

2e8ne confusing terms

a l t e r / o d g e s = S t o n e = G e t t y

% m a g e s

>K


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*ist all topics to research &discuss

Gather needed information

2iscuss information &opinions in organized manner

S t e v e n L i e d o r f

# h o t o g r a p h y = 3 h e % m a g e

' a n ! = G e t t y % m a g e s

>M

7esearch and (nalyze

problem


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*isting possible alternatives

• 'rainstorming – (void negative feedbac!

– Strive for longest list possible

– Strive for creative5 unusual ideas

– 'uild from previously mentioned ideas

• )lectronic 'rainstorming

A@


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• 'rainstorming


– %deas typed on computer by each

member

– %deas stored for later group viewing

– Software gives option of concealing

identities

– Generally produces more ideasN

sometimes better ideas

– $ery e1ective with large groupsA9


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• 'rainstorming


•

Lominal Group 3echniue HLG3 – %deas generated silently by each

member

– %deas recorded on board for ip chart

– %deas discussed for clari8cation only

– )ach member privately selects top 8ve

ideasA>


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Select the best alternative

• 3he best solutions are those with thehighest totals

• %n case of a tie – Select more than one solution

– Create additional criteria

– Jse consensus

– Compromise

– $ote

AA

L o v a

2 e v e l o p m e n t

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Self & Group Communication - Com 10