Self Management – It’s About Communication

Marti Funnell RN, MSN, CDECecilia Sauter MS, RD, CDE

Objectives

• Identify Personal Goals of the Self-Management Session

• Describe self management support• Apply self management support strategies and

principles

COMMUNICATION SKILLS

Opening the Door

• How often…• How much• Why…• Tell me about…• Help me understand…• What, if any…• What else…

Keeping the door open

In what ways? Why do you think that is? Can you tell me more about that? Why do you feel that way? How did that make you feel? What was that like for you?

 Responding

•Encouraging conversation•Silence•Making reflections•Labelling emotions

Using Reflections: Listen and Empathize

• Reflect what was said• Use his/her words• Do not make it sound like a question• Test whether you are understanding

him/her– “If I understand you correctly…”– “It sounds like you are frustrated with…”– “Its been difficult for you to…”

No Advice

No Shoulds

Resource