1www.rapidscale.net

Selling Cloud 101

Selling Cloud 101

RapidScale is a managed cloud services provider that delivers world-class, secure, and reliable cloud

computing solutions to businesses of all sizes across the globe. Our state-of-the-art CloudDesktop plat-

form and market-leading cloud solutions are the reasons we are the provider of choice for leading cable

companies, VARs, MSPs, and Master Agents across North America. RapidScale not only delivers a unique

service, but also innovates advanced solutions and applications for the cloud computing space. Our man-

aged cloud solutions include CloudServer, CloudDesktop, CloudOffice, CloudBackup, CloudMail, Clou-

dRecovery, CloudApps, and more.

RapidScale Overview

Headquarters - Irvine, CA

Founded - 2008

Products• CloudDesktop• CloudServer• CloudRecovery• CloudBackup• CloudMail• CloudOffice• CloudApps• CloudDiscovery

Key Differentiators • Managed Cloud

Services• 100% uptime SLAs• 24x7x365 Support• Tier 3, Class 1 Data

Centers• Commitment to an

exceptional client experience

Enterprise-Level Technology: Working with RapidScale allows you to benefit from enter-

prise-level technology, including Cisco UCS Blade Servers, Son-

icWALL Firewalls, NetApp, VMware, Citrix, and Microsoft, without

the enterprise cost.

Tier 3, Class 1 Data Centers: RapidScale’s redundant and SAS70 Type II, SSAE16-certified

data centers offer clean and continuous power, high capacity

redundant generators, and around-the-clock infrastructure pro-

tection. Our data centers include on-premises guards, exterior

security, biometric scanning, secured cages, and more. Current

data center locations include California, Virginia and Texas, with

new locations coming in 2016.

Compliance:RapidScale has the proper controls in place for an organization

to meet the majority of compliance regulations and standards,

including HIPAA, PCI DSS and SOX.

Storage:RapidScale offers enterprise-grade encryption (256-bit). Data

is encrypted in flight and at rest. All SANs have Self-Encrypting

Drives.

Elevator Pitch:RapidScale provides businesses with a personalized, managed cloud solution backed by the most cus-

tomer-oriented service in the industry.

3www.rapidscale.net

Qualifying Questions• How many users are in your organization?

• How many physical servers do you have today?

Are any due for an upgrade?

• What Operating System are you running?

• What are the server specifications? (Core/CPU,

RAM)

• What applications are you running today?

• Do you currently replicate data? How much data

do you have? Is it on-site or off-site?

• What is your current backup solution?

• What is your current Disaster Recovery and

Business Continuity plan?

• What is your RTO (Recovery Time Objective)

and RPO (Recovery Point Objective)?

• How much would 24 hours of downtime cost

your organization?

• Does your organization have compliance re-

quirements?

• Do you want to implement BYOD?

• How many devices does your organization have

today?

• How do your users share files today?

• What version of Exchange are you on today? Is

it time to upgrade?

The Ideal Customer

Looking to upgrade software

Looking to convert to BYOD

In need of data backup plan

Looking to refresh hardware

Looking to refocus IT resources

Looking to cut down CapEx

Why should I move my servers to the cloud? I feel comfortable with them in-house.

Moving your servers to the cloud allows you to benefit from strong SLAs, and allows your IT department

to focus on revenue-generating activities instead of management and maintenance of hardware. You will

also be moving your servers to an environment that is secure and redundant.

I already have a lot of my own licenses. How will this affect my cloud transition?

RapidScale can create unique solutions based on a customer’s needs and incorporate current licensing,

allowing you to have the most cost-effective solution.

How do I know my information will be secure?

RapidScale hosts our infrastructure in Tier 3, Class 1 data centers that are highly secure compared to

on-premises environments. In addition to biometric scanning, security guards, and dozens of other layers

of physical and network security, all data is encrypted in flight and at rest.

Common Customer Questions

Selling Cloud 101

With CloudDesktop, users can access their apps on any device globally.

RapidScale’s Desktop as a Service solution allows organizations to move

all of their applications and desktops to the cloud. They are then able to

access their virtual desktop environment through an Internet connection

from any device, anywhere in the world!

Who’s a good fit?• Companies with 100+ users

• Companies that are dealing with refreshing

desktops, laptops or tablets

• Companies that want to move to a BYOD

model

• Companies with remote employees

• Companies with employees who travel

• Companies that need the ability to add or

remove users quickly

• Companies with limited IT resources

What do we need to know?• How much time goes to maintaining devices?

• How many users are in the organization?

• What applications are they running today?

• What licensing do they own today?

• How do they manage licensing today?

• How are users sharing files?

• Who manages IT?

• Do any users work remotely? If so, do they have

issues accessing applications?

• Where do they back up their data?

RapidScale CloudDesktop Features

Custom-Built Virtual Desktop Environment

24x7x365 Support and Management

Enterprise-Level Security

Rapid Deployment

App Access via Citrix Receiver

Licensing

Public or Private Cloud

Scalability

Pay As You Go

Data Encryption In Flight and At Rest

5www.rapidscale.net

CloudServer is RapidScale’s Infrastructure as a Service offering. With a

customer’s servers and RapidScale’s cloud, clients will receive the best

service in the industry. RapidScale provides on-demand capacity with the

best infrastructure tools and utilities. CloudServer is backed by vCloud

hypervisors, NetApp storage, and Cisco UCS blade chassis.

Who’s a good fit?• Companies running applications on physical

or virtual servers

• Companies needing flexibility in resources

• Companies that are rapidly growing or scaling

• Companies that want to take advantage of

enterprise-level hardware and security

• Companies with limited capital

• Companies with compliance needs

• Companies looking to move their infrastructure

to a secure environment

• Companies with disaster recovery needs

What do we need to know?• How many physical servers do they have?

• Are any servers due for a upgrade?

• How many virtual servers do they have,

and what hypervisor are they running?

• What Operating System are they running?

• What are the server specifications?

• What critical applications are they running?

• Does the organization have a Disaster

Recovery and Business Continuity plan?

• What happens today if a server goes down?

• Is the organization strapped for capital?

RapidScale CloudServer Features

SAS70, SSAE 16 Audit Certification

Encrypted Data Transfer

Operating System Management

Automatic Updates

Compliance

Tier 3, Class 1 Data Centers

100% Uptime SLA

Server Troubleshooting

Active Directory Configuration

Cisco Routers and Firewalls

CloudRecovery, Disaster Recovery as a Service, provides businesses

with cost-effective disaster recovery services by offering critical storage-

based replication and recovery within a managed environment in the

cloud. RapidScale’s data centers are Tier 3, Class 1 with enterprise-level

infrastructure and government-grade security.

Who’s a good fit?• Companies that still run physical servers on-site

• Companies that in areas affected by natural

disasters

• Companies that have a very low RTO and RPO

• Companies that are heavily reliant on their data

• Companies that can’t afford to be down without

their data

• Companies that need quick access to their data

in the event of a disaster

What do we need to know?• How much data do they have?

• What would they do if they lost all their data?

• What is their RTO (Recovery Time Objective)?

• What is their RPO (Recovery Point Objective)?

• Do they know how they’d manage if systems

were down and inaccessible?

• What does data backup look like today?

• How long would it take to retrieve backup data?

• How many and which business-critical

applications are they running in house?

RapidScale CloudRecovery Features

Low RTO and RPO

Multiple Recovery Points

Application and Hypervisor Independent

Assured DR Readiness

Real-Time and Byte-Level Replication

Government-Grade Security

Hardware and Storage Independent

High Availability

Automated Failover

Compression and Encryption

7www.rapidscale.net

CloudMail is RapidScale’s multi-tenant and dedicated Hosted Exchange

offering. The solution delivers on the capabilities demanded by mobile

workforces. Customers can access business email, calendar and con-

tacts on their PC, smartphone and Web browser so they can go any-

where together, at any time.

Who’s a good fit?• Companies that are running on POP3/IMAP

• Companies that need to upgrade their

Exchange Server

• Companies on Exchange 2003, which is no

longer supported by Microsoft

• Companies that rely heavily on 24x7x365 email

access

• Companies that need to scale up or down

quickly

What do we need to know?• How many users do they have?

• What email platform are they on today?

What version?

• Are they integrating any applications with

Exchange today?

• Do they need compliance archiving?

• Is Active Directory Full Integration a

requirement?

• Do they need advanced encryption services?

• Do they want RapidScale to perform email or

data migration?

RapidScale CloudMail Features

50GB Mailbox Sizes

Multi-Tenant or Dedicated

Web-Based Interface

Policy Management

Integrated Archiving, Retention, Discovery

Automatic Updates with ActiveSync

Universal Inbox

100% Uptime SLA

IRM Policies and Support

Microsoft Exchange Version Upgrades

Selling Cloud 101

CloudOffice is a secure, robust solution set combining RapidScale’s four

core services: Infrastructure as a Service (IaaS), Disaster Recovery as a

Service (DRaaS), Desktop as a Service (DaaS) and Hosted Exchange.

The “Cloud in a Box” solution is a unique approach aimed specifically at

small- to medium-sized businesses.

Who’s a good fit?• Companies with 10-100 users

• Companies with limited IT resources

• New organizations looking to satisfy their IT

needs with an all-in-one solution

• Organizations looking to move everything to the

cloud

• Organizations that want to implement BYOD

(Bring Your Own Device)

• Companies with remote employees

What do we need to know?• How many users are in the organization?

• What applications are they running today?

• What email platform are they running today?

• How are users sharing files?

• Who manages IT?

• Do they have any users that work remotely? If

so, do these users have any issues accessing

applications?

• How do they manage licensing today?

• Where do they back up their data?

RapidScale CloudOffice Features

Virtual Desktop (2 CPU / 2GBs RAM)

Unlimited Document Storage

Shared Drive (Add-On)

Microsoft Office Pro (Add-On)

Microsoft Exchange

Microsoft Office

100% Uptime SLA

Citrix ShareFile (Add-On)

SMB Applications (Add-On)

Unlimited Bandwidth

9www.rapidscale.net

CloudBackup is a secure and robust backup solution that automates

data backup to secure cloud storage. The application combines an easy-

to-use interface with a powerful functionality making a disaster recovery

plan simple, reliable and affordable. RapidScale provides seamless and

secure backup of customer data to the cloud.

Who’s a good fit?• Companies that still run physical servers on-site

• Companies that live in areas affected by natural

disasters

• Companies that are heavily reliant on their data

• Companies that want file-level backup

• Companies that want a full Business Continuity

plan

What do we need to know?• How much data do they have?

• What would they do if they lost all their data?

• What is their RTO (Recovery Time Objective)?

• What is their RPO (Recovery Point Objective)?

• Do they know how they’d manage if systems

were down and inaccessible?

• What does data backup look like today?

• How long would it take to retrieve backup data?

RapidScale CloudBackup Features

256-Bit Encryption

Enterprise-Level Security

Data Compression

Data Purge Options

Full Backup

SSL Encryption

Schedule Backup or Real-Time Backup

Intelligent Bandwidth Scheduler

Block-Level Backup

Server-Side Encryption

Selling Cloud 101

RapidScaleSales: (866) 371-1355 | Support: (866) 686-0328

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