ServiceNow Continuous Improvement Program (SCIP) Trianz Empowers You to Do What You Do Best

As your ServiceNow capabilities expand, so do the

demands of the business. Often, success ends up creating

frustration as more teams want to take advantage of the

great work you are doing and it becomes difficult to keep

up with demand while meeting stakeholder expectations,

maintaining existing capabilities and expanding where

needed.

Your time is limited and must be spent on ensuring your

business is running smoothly and strategically, not on

monitoring and maintaining your new ServiceNow

platform. Trianz, your transformation partner, not only

deploys ServiceNow, but also removes the routine heavy

lifting from your shoulders. Not only do we manage

routine housekeeping, we continuously IMPROVE service

delivery and capability with a steady flow of new

workflows, forms, automation as well as dashboards and

reports, to ensure you are getting the most from

ServiceNow while strategically driving your business.

Trianz will help you to stay focused on business outcomes,

deliver beneficial capabilities and maintain your

ServiceNow instance at peak performance. We will also

design reports and dashboards that prove the economic

success of the platform and continued investment. We

want to be not only your delivery team, but a true business

partner.

On-boarding new customers/users, support existing customers,

configure navigation, plugins and branding options

ServiceNow solutions to support best practice processes needed to

deliver business requirements

User Administration: External authentication, users, groups and roles

Configuring SLA’s and OLA’s for ServiceNow applications

Data Management: Work with import sets, transform maps, create

new forms/tables, records and reports

Ongoing Maintenance: Create and apply update sets, upgrade

process, release cycle, MID Server setup and configuration

ServiceNow Applications administration and maintenance activities

User Administration (Password resets, unlocking user accounts,

adding groups and roles)

Provide end-user support on application related questions/concerns

Work on the defect fixes that requires fixes to form design, workflow,

UI policies, ALC, import sets, transformations and client scripts

Monitoring data loads (transform maps)

Creating and extending client scripts and UI Actions

Creation of new reports and enhancing existing reports

IT Operations Management improvements - Discovery, Automation,

Dependency Management, etc.

SCIP Maintains and Continuously Improves

C L O U D A N A L Y T I C S D I G I T A L S E C U R I T Y

Trianz, Your Transformation Partner

C L O U D A N A L Y T I C S D I G I T A L S E C U R I T Y

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change without notice. All other trademarks mentioned herein are the property of their respective owners.

About Trianz

www.trianz.com | info@trianz.com | 512-350-5471

Trianz enables digital transformations through effective strategies and excellence in execution. Collaborating

with business and technology leaders, we help formulate and execute operational strategies to achieve

intended business outcomes by bringing the best of consulting, technology experiences and execution

models. Powered by knowledge, research, and perspectives, we serve Fortune 1000 and emerging

organizations across industries and geographies to transform their business ecosystems and achieve superior

performance by leveraging Cloud, Digital, Analytics and Security paradigms. As a professional services firm,

our values and culture are focused on delivering measurable business impact, predictability in execution, and a

unique partnership experience.

BENEFITS Lower operational costs

Flexible engagement and

support model

A model that moves ITSM initiatives from

concept to completion in a proper sequence

Invest in reusable components to

reduce cycle times and costs

Cross-platform and operational

management products integration

Productivity gain YoY

Continuous delivery of new reports, process,

interfaces, and additional capabilities

KEY DIFFERENTIATORS

Technology Innovation