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Ships in Service Training Material A-M CHAUVEL
QMS
Terms & Definitions
2009
Concepts, selection and use :ISO 9000
Terminology : ISO 8402
Quality management :ISO 9004
Quality assurance :ISO 9001 à 9003
Quality audit : ISO 10116Environmental audit :
ISO 14010
Standard 2000
Quality management systemsFundamentals and
vocabulary : ISO 9000
Quality management systemsGuideline for performance
improvement : ISO 9004
Quality management systemsrequirements :
ISO 9001
Quality audit andenvironmental audit :
ISO 19011
Standard 1994
Ships in Service Training Material A-M CHAUVEL
ISO : 9000-2000
Ships in Service Training Material A-M CHAUVEL
TermsQMS
Managementsystem
4.1.5
Qualitymanagement
system4.1.14
Top management
4.1.4
Management4.1.3
Requirement4.1.7
Specificrequirement
4.1.18
System4.1.1
Configuration4.1.2
Qualitymanagement
4.1.15
Quality4.1.11
Qualityrequirement
4.1.9Grade4.1.12
object4.1.6
Capability4.1.10
Qualitycapability
4.1.13
Ships in Service Training Material A-M CHAUVEL
QMSQuality
management4.1.15
Qualityplanning
4.1.19
Design4.1.20
Development4.1.21
Total qualitymanagement
4.1.16
Qualitypolicy4.1.17
Qualityobjective
4.1.18Quality
assurance4.1.23
Qualityimprovement
4.1.24
Terms
Ships in Service Training Material A-M CHAUVEL
QMS
Interestedparty4.2.5
Organisationalstructure
4.2.2
Supplier4.2.3
Customer4.2.4
System4.1.1
Organisation4.2.1
Terms
Ships in Service Training Material A-M CHAUVEL
QMS
System4.1.1
Project4.3.2
Effectiveness4.3.3
Efficiency4.3.4
WorkEnvironment
4.3.7
Offered product4.3.6
Product4.3.5
Process4.3.1
Terms
Characteristics4.4.1
Qualitycharacteristic
4.4.2
Safety4.4.4
Traceability4.4.5
Dependability4.4.3
Ships in Service Training Material A-M CHAUVEL
TermsQMS
Ships in Service Training Material A-M CHAUVEL
TermsQMS Requirement
4.1.7Nonconformity
4.5.2
Defect4.5.3
Conformity4.5.1
Deviationpermitted
4.5.6
Action takenproduct
Correctiveaction4.5.5
Preventiveaction4.5.4
Action taken
system
Rework 4.5.10
Repair 4.5.9
Regrade 4.5.11
Scrap 4.5.12
Release 4.5.8
Concession 4.5.7
Ships in Service Training Material A-M CHAUVEL
TermsQMS
Calibration4.6.6
Test4.6.2
Inspection4.6.1
Review4.6.5
Validation4.6.4
Verification4.6.3
Audit team 4.6.9
Auditee4.6.10
Audit client4.6.11
Audit4.6.7
Auditor4.6.8
Document4.7.1
Qualitymanual
4.7.8
Qualityplan4.7.9
Guideline4.7.7
Procedure4.7.6
Specification4.7.5
Record4.7.3
Objectiveevidence
4.7.2
Qualityrecord4.7.4
Ships in Service Training Material A-M CHAUVEL
TermsQMS
Ships in Service Training Material A-M CHAUVEL
QMS
System approach
2009
Customerfocus
organisation
Process approach
Leadership
Mutualbeneficialsupplier
relationshipInvolvement of people
Ships in Service Training Material A-M CHAUVEL
System approach for decision makingQMS
Continual improvement
Managementresponsibility
Resourcemanagement
Measurement,analysis
Product / servicerealisation
requ
irem
ents
Sat
isfa
ctio
n
Cu
sto
mer
Cu
sto
mer
Ships in Service Training Material A-M CHAUVEL
Quality Management ProcessISO 9001
PROCESSOutput
Input
Control( procedure )
Mechanism( resources )
Ships in Service Training Material A-M CHAUVEL
Process approachFor each process link
A-M CHAUVEL
ProcessProcessAA
ProcessProcessBB
ProcessProcessCC
Control COutput A
Input C
Output B Output C
Input A
Input B
Control B
Mechanism C
BUREAU VERITAS- DNS / DCO
Mechanism B
Ships in Service Training Material A-M CHAUVEL
Process approachProcess network
A-M CHAUVEL
Output
Supplier’sSupplier’sprocessprocess
Organisation’sOrganisation’sprocessprocess
Customer’sCustomer’sprocessprocess
RequirementsRequirementsRequirementsRequirements
FeedbackFeedbackFeedbackFeedback
Input
Output
Input
Output
Input
Supply chain
BUREAU VERITAS- DNS / DCO Ships in Service Training Material A-M CHAUVEL
Process approach
Ships in Service Training Material A-M CHAUVEL
Process approach
Ships in Service Training Material A-M CHAUVEL
QMS
Requirements
2009
Explicit : Clear stated needs
Implicit : Unclear but expected
Ships in Service Training Material A-M CHAUVEL
Customer RequirementsAptitude to usage
EVALUATIONProduct/Service
REQUIREMENTSCustomer/Legal
COMMITMENTManagement
EFFECTIVENESSOrganisation
DOCUMENTATIONRecords/Data
Ships in Service Training Material A-M CHAUVEL
ISO Requirements
The overall intentions and direction of an organisation as regards to: quality, safety, security, environmental… as formally expressed by top management.
Quality Management System
Ships in Service Training Material A-M CHAUVEL
Company Policy
That aspect of the management function that determines and implements the quality policy.That aspect of the management function that determines and implements the quality policy.
Quality Management
All those planned and systematic actions necessary to provide adequate confidence that the product or service will satisfy given requirements for quality.
All those planned and systematic actions necessary to provide adequate confidence that the product or service will satisfy given requirements for quality.
Ships in Service Training Material A-M CHAUVEL
Quality Assurance
The organisational structure, responsibilities, procedures, processes and resources for implementing quality management
The organisational structure, responsibilities, procedures, processes and resources for implementing quality management
Quality System
Quality Management System
A document setting out the specific quality practices, resources and sequence of activities relevant to a particular product, service, contract or project.
A document setting out the specific quality practices, resources and sequence of activities relevant to a particular product, service, contract or project.
Ships in Service Training Material A-M CHAUVEL
Quality Plan
The operational techniques and activities that are used to fulfil requirements for quality. The operational techniques and activities that are used to fulfil requirements for quality.
Quality Control
Quality Management System
A systematic and independent examination to determine whether quality activities and related results comply with the planned arrangements and whether theses arrangements are implemented effectively and are suitable to achieve objectives.
A systematic and independent examination to determine whether quality activities and related results comply with the planned arrangements and whether theses arrangements are implemented effectively and are suitable to achieve objectives.
Ships in Service Training Material A-M CHAUVEL
Quality Audit
Quality Management System
A formal documented, comprehensive and systematic examination of a design to evaluate the design requirements, to identify potential problems and propose solutions.
Ships in Service Training Material A-M CHAUVEL
Design ReviewQuality Management System
The continuous monitoring and verification of the status of procedures, methods, conditions process, products & services, and analysis of records in relation to stated references to ensure that specified requirements are being met.
Ships in Service Training Material A-M CHAUVEL
System SurveillanceQuality Management System
A formal evaluation by top management of the status and adequacy of the quality system in relation to the company policy and the new objectives resulting from changing circumstances.
Ships in Service Training Material A-M CHAUVEL
System ReviewQuality Management System