Date Name Service Request No. Types of Ticket XID Requester

2/4/2015 Jagadish KS 1278738967 Parent X7333334 John Bodkin2/4/2015 Kumar P 1278738453 Parent X000F3WV John Bodkin2/6/2015 Jagadish KS 1279001779 Parent Silke Fussbroich2/7/2015 Kumar P 1279069335 Parent X0006TBH Takeo Kushi

B018R2Q6

Engagement Tasks Audited By Campaign or Adgroups No. Of Lines

1:1 AM Alignment Enhanced Sitelinks Wasi 14 Campaign 561:1 AM Alignment Enhanced Sitelinks Wasi 12 Campaign 48

AID Sitelinks Wasi 4 Campaigns 36AID Sitelinks Wasi 5 Campaigns 30

Ticket Created Time In CAP SLA Status Remarks Closed

2/4/2015 19:17 2 -3 Business Days Completed 2/11/2015 2:332/4/2015 19:17 2 -3 Business Days Completed 2/10/2015 2:522/6/2015 17:19 2 -3 Business Days Completed 2/11/2015 22:54

2/7/2015 3:47 2 -3 Business Days Completed 2/12/2015 18:13