Six Sigma Summit 2011_9dec Event Nadeem

Presentations from 10 different industries

Main Summit 22 & 23 February 2011 ❖ Pre-Summit Masterclass 21 February 2011

Post-Summit Workshop and Site Visit 24 February 2011 ❖ Venue Hyatt Singapore

Tel: 65 6344 3206 Fax: 65 6344 2774 Email: [email protected] URL: www.strategicbiznet.com

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The quality of a person’s life is in direct proportion

to their commitment to excellence regardless of

their chosen fi eld of endeavour“

“LEAN SIX SIGMA

PROCESS EXCELLENCESUMMIT SINGAPORE 2011

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COMPANY PRESENTATIONS INCLUDE

Abbott Manufacturing

BrahMos Aerospace

Credit Suisse

Ceva Logistics

DHL Express

Deutsche Bank

FairPrice

First Source

GE Energy

Hewlett Packard

Ingersoll Rand Industrial Technologies

Microsoft

Motorola

National University Hospital

OCBC Bank

Philips Electronics Singapore Pvt. Ltd.

Reliance Capital

Singapore General Hospital

Singtel

Star Six Sigma

Tan Tock Seng Hospital

Tata Capital

Tetra Pak and more

Showcasing the regions best six sigma and lean process

improvement initiatives to gain organizational excellence

and develop competitive advantage.

Integrate six sigma in business processes to

improve the bottom line

Gain customer loyalty and long term sustainable

growth

Compare process improvement strategies with

best in class practices

Adapt lean organizational culture and change

management

Understand six sigma methodologies and

application risk management.

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Reasons to attend:

Presentations from over 25 regional organizations

Access to 4 separate streams to improve your ROI

Pre and post summit masterclass,

workshops and site tour!!!

– Vince Lombardi

MEDIA PARTNERSCONFERENCE SPONSORSRESEARCHED & DEVELOPED BY

This is a one-of-a kind training program that provides participants with a “hands-on” approach to the application of Six-Sigma for the offi ce/administrative areas or the manufacturing fl oor. This high-impact course is a fun-fi lled day in which the participants learn the basic foundational elements of the Lean offi ce and administrative environments that will be the basis of tomorrow’s sucessful business operation.

Program objectives The integration of Six Sigma and Lean Enterprise – Introduction to the concepts and principles

Tactical Deployment of Lean Six Sigma – identifying waste and waste elimination oportunities

Lean Six Sigma in Action – demonstrating the power of visual systems in offi ce effi ciency

Lean Enterprise... World Class Transformation – outline the approach, deployment, learning steps and integration of Lean systems

Practical application in the workplace – demostrate the effectiveness of Six Sigma concepts

Overcoming Roadblocks to Success – demostrate the waste associated with task complexity and fatigue

Lean manufacturing in Action – see work fl ow systems and avoid “start and stop” slowdowns

Six Sigma Project Completion – integrate the power of employee empowerment in Lean offi ce practices

Setting Your Sights on Success – identify three levels of customer for analysis of administrative effectiveness

Success…Build it In, don’t Bolt it On – how to focus on value stream for tomorrow’s effectiveness

Clyde Parker, President, STARSIXSIGMA

ABOUT THE TRAINER

The Society of Manufacturing Engineers identifies Clyde H.

Parker as a “Guiding Star”. As a seasoned manufacturing

executive, he is recognized worldwide for innovative

applications of Lean Six Sigma and has been appointed

to the Malcolm Baldridge Award National Quality Award

Board of Examiners. He has been invited many times into

the Kingdom of Saudi Arabia and Asia to consult with

manufacturing executives.

THE INTEGRATION OF LEAN MANUFACTURING AND SIX-SIGMA

PRE-CONFERENCE MASTERCLASS

Monday, 21 February 201109:00-16.30

(Includes networking lunch & coffee breaks)

Dear Colleagues,

Asian Lean Six Sigma & Process Excellence Summit Singapore 2011 will help you to achieve innovative, results-oriented Six-Sigma deployment in your workplace. These disciplines prepare you to solve complex business issues and return substantial value to your organization.

Our summit’s information coverage, blended learning, involves a winning combination of high-impact classroom lecture and hands-on deployment application. This combination will ensure that you keep abreast of the latest thinking on Lean Six Sigma and business excellence practices.

Industry research has determined that the main focus areas for this year’s event should be: • Role of six sigma in gaining business excellence and improving the bottom line• Deploying six sigma in manufacturing and service sectors• Risk mitigation and managing cultural change in application of six sigma tools• Building sustainable organizations and creating competitive advantage through six sigma

We aim to provide time-tested World-Class training and development programs to achieve organizational excellence and growth.

I look forward to seeing you in February 2011!

Karan Chopra

Conference Producer

WHO WILL ATTEND

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3

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5

10

LEAN SIX SIGMAPROCESS EXCELLENCESUMMIT SINGAPORE 2011

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Manufacturing 23%Finance & Consulting 17%Technology & Logistics 15%Healthcare & Pharmaceutical 15%Retail 13%Telecommunications 10%Energy & Construction 5%Others 3%

Conference Day One Tuesday, 22 February 2011

08:00 Registration

08:30 Welcome Note, Strategic Business Networks

08:45 Chairman’s Opening RemarksClyde Parker, PresidentSTARSIXSIGMA

9:00 Striking a Balance between Theory and Deployment of Six Sigma for Gaining Business Excellence • Setting the platform for six sigma practice in an organization • Setting the right pace for deployment- training and execution • Understanding theory but customizing implementation to suit organizational needs

Sanjay Sharma, Regional Head Business Excellence, MICROSOFTMr. Sanjay Sharma currently works as a regional director for Business Excellence and Quality in Microsoft Corporation Singapore and has an impressive track record of over 17 years of hands-on & leadership experience in general management, strategic planning, Operational Excellence, Quality/Six Sigma (Certified Master Black Belt), Services, Product Technical Support & project management with Proven ability to successfully analyze an organization’s critical business requirements, identify gaps and potential opportunities to develop & execute sustainable improved solutions for business growth & competitiveness, with “Customer Always First” Mindset.

09:45 Reaching Operational Excellence and Sustaining the Vision • Building up knowledge base of DMAIC, LEAN and Change Management • Governing the right structure to create and maintain momentum of the program • Behavior drivers, key program roles and ensuring program sustainability • Introducing Lean tools and reducing initiative turnaround times • Establish transparency on critical elements of First Choice and roadmap for further improvement

Chiew Kean Loon, Senior Director – First Choice & Performance Improvement, DHL GLOBAL FORWARDINGChiew Kean Loon is currently the Senior Director, First Choice & Process Improvement for Asia Pacific and Africa. He worked for over 6 years at DHL, most recently as Head of Performance Management, DHL Global Forwarding (DGF) Singapore. Being a certified Lead Assessor for the ISO9001 Standard, he has vast experience in managing Quality Management Systems and process improvement programs. He is currently pursuing his Master Black Belt certification with Rath and Strong Consultants. Prior to joining DHL, Kean Loon was in the sanitaryware manufacturing industry for six years holding various positions at Saniton Ceramics Pte Ltd.Kean Loon has a Bachelor of Science degree from National University of Singapore. He is currently pursuing his MBA with Aalto University.

10:30 Networking Session – Coffee Break

11:00 Building a Best Practice Infrastructure: Share Credit Suisse award winning process improvement infrastructure

Paul Tomes, Head of Business/Operational Excellence, CREDIT SUISSE, HONG KONGPaul has over 14 years of change leadership, business process and organizational design experience. He has an MBA from Henley Management College, UK, and over 8 years proven experience leading change programs in Financial Services. Prior to joining Credit Suisse, Paul led the Lean Six Sigma deployment for HSBC Asia Pacific, based in Hong Kong.

11:45 Achieving Global Competitiveness - Crossing Boundaries • Overcoming challenges in the fast changing global market • Building a strategic focus for global competitiveness • Crossing vertical, horizontal, external and geographical

Ruidong Ye, Head Business Excellence, ABBOT MANUFACTURING SINGAPORERuidong joined Abbott in Oct 2007. He is the Head of Business Excellence at Abbott Manufacturing Singapore, responsible for leading Lean Six Sigma Deployment; Class A Implementation, Project & Change Management, Knowledge & Performance Management, Staff Training and Strategic Planning on site.

12:30 Networking Session – Lunch Break


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Stream A Stream B

13:30 Integrating Six Sigma to Business Processes in Order to Improve Bottom Line• Selecting business processes to employ six sigma• Drawing out value stream maps for products and services rendered• Integration of innovation and six sigma for driving top line growth

Rupanjit Dullat, DEUTSCHE BANKRupanjit Dullat is a Six Sigma Master Black Belt employed with Deutsche Bank. She has been involved with six sigma for over 11 years which includes a diverse experience of deploying Six Sigma in Finance, BPO, Manufacturing & Banking sector across various international locations i.e. USA, Australia, London, Germany, India & Singapore.

Holistic Approach for Operational Excellence based on Technology• Focusing on technology and customer needs to improve processes • Potential analysis for energy efficiency, as an example • Sustainable implementation

Dr. Olaf Stange, General Manager, BAYER TECHNOLOGY SERVICES Dr. Olaf Stange is Head of Bayer Technology Services for the South East Asia Region, focusing on fully-integrated solutions along the life cycle of chemical/pharmaceutical plants – from development through engineering and construction to process optimization for existing plants. He holds a PhD in process engineering accomplished in Germany and the USA and has 10 years experience in different positions within the Bayer group.

14:00 Differentiating through Service Excellence in Retail Banking• Building service excellence from outside-in• Delivering customer focus through process improvements and experience design• Sustaining a performance of quality and service

Ku Yuen Wah, Vice President, Group Quality & Service Excellence Division, OCBC Ku Yuen Wah is the Head of Process and Service Innovation in Group Quality & Service Excellence Division of OCBC Bank. She spearheads leading-edge management practices in process innovation, service design and organisational excellence. She has more than 15 years of experience in enterprise-wide business process reengineering and change management within the public and private sectors. She is also an adjunct lecturer with the National University of Singapore, and a national Business Excellence assessor with SPRING Singapore. She obtained her MBA (with distinction) from the Strathclyde Graduate Business School and her BSc (with honours) from the National University of Singapore.

Driving improved Business results by incorporating EFQM, LEAN and SIX Sigma, in managing an operational unit• Implementing business excellence tools in Operating business units• Driving business growth through EFQM, Lean and Six Sigma deployment• Moving operational units towards gaining excellence

Tony Barbeta, Senior Director, PHILIPS ELECTRONICS SINGAPORE PTE. LTD.Mr. Barbeta started is professional life as a Mechanical (Aero) engineer and junior designer in the Aeronautical industry in South Africa, and after a short sting in Pharmaceutical project management joined the Electronics industry in Europe having over the past year occupied numerous management position from Development manager, Production Manager, Plant manager and recently as Global Commodity Manager (Supplier Management) for Philips in Singapore.

14:30 Process Foundation for Sustainable Six Sigma Deployment• Building a strong process foundation• Aligning internal process measures with the external customer satisfaction• Developing process centric organization• Managing quality as a strategic function

Prasad Nair, TATA CAPITAL Prasad is currently working as Dy.Vice President – Processes and Quality at Tata Capital Ltd, Mumbai. He is responsible for driving the implementation of Tata Business Excellence Model (TBEM) at Tata Capital Ltd. He is a Physics graduate from the University of Calicut. Also, he has a Postgraduate Diploma in Management. He is a lead auditor in ISO 9001:2000 standard and also a trained professional on Six Sigma. He has 14 years of experience with some of the leading companies in India like Coca-Cola India, Barista Coffee Co. Ltd, Wockhardt Hospitals Ltd., etc. In addition, he has been a member of the sub-group of Confederation of Indian Industries (CII) on service quality.

Services and Implied Six Sigma• Targeting the right processes for desired results• Getting the expectations right in process improvement and results• Planning, training and process management-what can go wrong?

Atul Ghai, Director of Quality and Customer Satisfaction, MOTOROLA Prasad is currently working as Dy.Vice President – Processes and Quality at Tata Capital Ltd, Mumbai. He is responsible for driving the implementation of Tata Business Excellence Model (TBEM) at Tata Capital Ltd. He is a Physics graduate from the University of Calicut. Also, he has a Postgraduate Diploma in Management. He is a lead auditor in ISO 9001:2000 standard and also a trained professional on Six Sigma. He has 14 years of experience with some of the leading companies in India like Coca-Cola India, Barista Coffee Co. Ltd, Wockhardt Hospitals Ltd., etc. In addition, he has been a member of the sub-group of Confederation of Indian Industries (CII) on service quality.


15:45 Applying Six Sigma to Customer Service in Telecommunication Industry

Olivier Carnohan, Director of eBusiness, SINGTEL Olivier Carnohan is Director of eBusiness at SingTel, where he shapes the multi-million dollar portfolio of eServices with passion. Recently he was a Manager in Singapore & Sydney Accenture’s Strategy practices. Olivier has held various responsibilities over the past 15 years in the Telco industry across the USA, Europe and Austral-Asia, such as Product Management at GENUiTY. He co-founded the European operations of TUCKER Telecom-VoIPLCR. Olivier received a Bachelor in Liberal Arts and Graduate Certificate in Business from Harvard University, read Law and Business.

The Strategic Importance of Six Sigma for Corporations• Achieving organizational excellence in a fast changing global market• Reducing initiative and process turnaround times• Obtaining cost containment through the use of Six Sigma

Terence Lee, Head of System Integration Business APACINGERSOLL RAND SECURITY TECHNOLOGIES Terence Lee is currently the Head of System Integration Business APAC for Ingersoll Rand Security Technologies. Prior to this, he was the Director for Product Management APAC with the same company. Terence holds a Bachelor Degree in Business Administration from RMIT Australia and is currently pursuing his MBA from the University of Adelaide.

16:15 Applying Six Sigma as a strategic tool for Churn Reduction and to Gain Higher Productivity and Efficiency

Vincent R. Hubert, Vice President - Corporate Quality and Six SigmaBAYAN TELECOMMUNICATIONS, INC. He has over 10 years of experience in projects for quality improvement and in his current role provides leadership for quality from Customer Service to network infrastructure and CPE unit testing (type approval). Ensure the quality and timely delivery of the company’s product and service.

Case Study of the Business Excellence Model in Aerospace• Acting in accordance with the voice of the customer• Optimising the product and the process• Step by step approach to implement best practices and knowledge management

Dr. Aniyan, Deputy General Manager, BRAHMOS AEROSPACEDr. Aniyan S has 19 years of experience in Quality Management, Quality Assurance, Quality Control, Testing, Inspection with more than 12 Years in Aerospace Manufacturing Industry including Sr.Management Level in HAL, Bangalore (an Aerospace Industry under Ministry of Defence, Govt.of India). Currently, Deputy General Manager-(Quality), in BrahMos Aerospace, Trivandrum. Expertise in designing and implementing Quality Control procedures/processes for ensuring adherence to the target & quality standards, He is a Certified Six Sigma Black Belt, Lead Assessor (ISO 9001:2008, IRCA UK) & Certified Internal Lab Assessor (NABL-ISO17025).

16:45 Benchmarking Six Sigma Organizational Approache• Step by step increase in organizational performance• Sustaining continuous increase in production

Kelvin Chong, TETRA PAK, SINGAPORE

Achieving Process Harmonization by Integrating Lean Six Sigma with ERP• Integrating the intricacies of Lean & Six Sigma for faster results• Applying quick analysis of ERP implementation in the current scenario of organization• Understanding ERP (Enterprise Resource Planning) modules performance analysis using six sigma

Syed Nadeem Ahmed, Senior Power Plants Engineer, JIAP KARACHIMr. Syed Nadeem Ahmed has over 14 years of experience in the engineering sector. He is currently working with PIA MRO engineering and maintenance division as a Sr. power plants engineer. He also has a Masters in Mechanical Engineering and is a certified Master Black Belt (MBB).

17:15 Chairman’s Closing RemarksClyde Parker, PresidentSTARSIXSIGMA

17:30 Networking Session – Cocktail Reception

17:00 Chairman’s Closing RemarksArun Hariharan, President of Quality & Knowledge ManagementRELIANCE CAPITAL LTD

Vikas Gera, Head, Global Quality Team for Global Business Services (GBS) Group, HEWLETT PACKARDVikas has close to 19 years of experience in Indian as well as Multi-National Companies in Manufacturing (consumer durables) and ITES/BPO domain . He has extensive experience in the various facets of Operations Management which includes Operations, Quality, Business & Operations Planning, Process Engineering; Vikas lead the “Service Factory” program and built a world wide team in which GBS Operations set up first time metrics on Capacity Utilization using Time Studies, Implementing Lean Management Practice, and Identified Cost of Quality. The whole approach towards “Service Factory” brought in huge cost savings opportunities for HP.


11:00 Lean Six Sigma Application in High Mix Low Volume Environment • Systematic lean transformation to improve quality and reduce costs • Zero-defec – out strategy to achieve superior quality • Total – employee – involvement to improve employee performance and quality

Pugalenthi Pandian, Plant Manager - CPU Manufacturing Center, Shanghai, P. R. China., SCHLUMBERGERHe is a master black belt, with 20 years of lean manufacturing experience..

11:45 Special Training/PresentationPower Steering skillfully guides Lean Manufacturing and Six-Sigmaprofessionals with the most powerful elements of winning strategies to enhance personal effectiveness Clyde Parker, President, STARSIXSIGMA

12:30 Networking Session – Lunch Break

08:00 Registration

08:30 Welcome Note, Strategic Business Networks

08:45 Chairman’s Opening RemarksArun Hariharan, President of Quality & Knowledge ManagementRELIANCE CAPITAL LTD

09:00 Role of Leadership at Strategic Level for Implementing Six Sigma • Highlighting the benefits of using six sigma • Decrease in variability through sigma deployment • Employing a long term strategy to build excellence

Arun Hariharan, President – Quality & Knowledge ManagementRELIANCE CAPITAL LTDArun Hariharan is currently the President – Quality & Knowledge Management at Reliance Capital Ltd. His educational qualifications include an M.S. and M.B.A. – both from the University of Illinois at Chicago, USA.He is a Quality, Knowledge Management and Balanced Scorecard practitioner with 24 years of international professional experience. He is one of the foremost names in Quality in service industry. His forte is to involve the topmost levels of the organization in Quality & make Quality a strategic tool for competitive success.

09:45 Case Study to Achieve Business Excellence by Deploying Six Sigma • Highlighting the benefits of using six sigma • Decrease in variability through sigma deployment • Employing a long term strategy to build excellence

Stream A Stream B

13:30 A Lean Six Sigma Case Study• Timely Cardiac Investigations for Emergency Patients with Chest Pain• Lean Six Sigma as a continuous improvement approach in Healthcare

Daniel Chin, Manager, NATIONAL UNIVERSITY HEALTH SYSTEM (NUHS)Mr Daniel Chin is currently a Manager with the NUHS Way department, National University Health System (NUHS). He holds a Masters of Science (Engineering) from National University Singapore and is a Certified Six Sigma Black Belt Certificate from Singapore Quality Institute. For the past 2.5 years, he has been actively involved in various process improvement activities within NUHS by adopting the Lean principles to the healthcare setting; from Emergency Department and Inpatient Wards to Specialist Outpatient Clinics and Operating Theatres/Wards.

Role of Process Improvement for Organizational Success• Implementing Kaizen to improve service processes• Developing competitive advantage through process improvements

Catherine Tan, Regional Manager, Performance ManagementCEVA LOGISTICSCatherine is the regional Manager – for Performance Management. She is responsible formanaging the standardization of processes, managing regional and global KPIs, and also driving the Operations Excellence Frameworks including 5S, LEAN, and KAIZEN.

14:15 Lean Six Sigma in Service Industry/Healthcare• Focusing on the need for healthcare to improve processes• Using Lean to improve efficiencies in hospital industry• Moving from one-off Lean Projects to sustained Lean thinking as part of change management

Phua Tien Beng, Manager, Department of Emergency MedicineSINGAPORE GENERAL HOSPITALMr Phua Tien Beng currently works as a manager, department of emergency medicine, Singapore General Hospital. He holds a Masters in Health Science (Management) from the University of Sydney.Trained as a Dietitian on a Public Service Commission Scholarship and has 3 years of clinical experience. Moving on to hospital administration in 2005, he heads up the Service Operations Unit and has been involved in hospital wide transformational improvements using LEAN philosophy and Six Sigma Methodology for the last 5 years. Key initiatives in the strategic assets of the hospital include Same Day Admission, Operating Theatres, Day Surgery Centres and Specialist Outpatient Clinics. Recently, he has been rotatedto manage the Department of Emergency Medicine

Risk Involved in Implementing Six Sigma• Having a clear understanding of the strategic objectives to be achieved• Understanding organizational culture and change management• Getting the expectation right between management and employee

Agnes Oon Bautista, Regional Senior Advisor, First Choice & Performance Improvement, DHL GLOBAL FORWARDINGAgnes joined DHL Global Forwarding in March 2008 as Asia Pacific Regional Senior Advisor, to manage and support the fourteen countries in First Choice & Performance Improvement. Agnes is a qualified ‘Senior Advisor’ which is the internal DP DHL Six Sigma Black Belt equivalent qualification.


15:45 Redesign Care using Value Stream Mapping (Lean Methodology) • Overview of NHG MyCare Framework - an over-arching framework to provide direction for quality improvement efforts • Application of Lean Methodology in Healthcare Setting

Chong Pue Kim, Lean Facilitator/Deputy Director, Kaizen OfficeTAN TOCK SENG HOSPITAL/NATIONAL HEALTHCARE GROUP Chong Pue Kim is a currently a Lean Facilitator at TTSH/NHG where she works with multi-disciplinary teams to redesign care using lean methodology. She has more than 10 years experience in quality and process improvement efforts in healthcare, civil service and manufacturing industries. She is also a 6 sigma Black Belt with experience in implementing Innovations, SQC, SIC, ISO 9001, 14001, OHSAS 18001 and Joint Commission International Accreditation projects. She obtained her MSc (Industrial and System Engineering) from National University of Singapore and BEng (Mechanical) from Nanyang Technological University.

Improving Value Chain – Identifying, Prioritizing and Executing Business Improvement Opportunities across the Value Chain• Identifying and having a vision for six sigma deployment• Prioritizing improvement opportunities in various business units• Pilot and implementation: A time-phased effort of planning, piloting and execution

Scott Middleton, Managing Director, KM&T PTE LTD

16:15 Deploying Six Sigma at different levels• Deploying six sigma at different levels to ensure business synergy• Improving over all quality of deliverables at various levels of manufacturing• Getting real business benefit and lasting engagements

Lokesh Rajashekaraiah, Vice President, Process Excellence FIRSTSOURCE SOLUTIONS LTDLokesh Rajashekaraiah is Vice President - Process Excellence at Firstsource Solutions Ltd., which is among India’s top 3 pure-play BPO (business process outsourcing) service providers. As the Master Black Belt.Lokesh is responsible for implementing metric oriented performance measurement system, deploying process improvement framework, Driving COPC standard implementation and certification and also driving the quality culture globally across functions.

Application of 6 Sigma Tools in Food Safety Risk Management• Adaptation of Six Sigma tools in a different industry• Importance of Six Sigma tools in food safety risk mgmt• Benefits of implementation of six sigma tools

Chong Nyet Chin, Food safety and Quality Director, NTUC FAIR PRICE COOPERATIVE LIMITED.Food safety and Quality Director, NTUC FairPrice Co-operative Limited. Ms Chong holds a Science degree in Chemistry from National University of Singapore, and an MBA from Leicester University, UK. She has over 18 years’experience in the areas of quality assurance and food safety, well-versed in GMP,HACCP, ISO 9001, 6 Sigma and Total Quality Management. She was invited to share her experiences in various conferences such as food safety congress, ECR and Lean Six Sigma.

16:45 Manufacturing and implied Six Sigma results• Targeting the right processes for desired results• Getting the expectations right in process improvement and results• Planning, training and process management – what can go wrong?

Speaker: TBC

Improving NPI Cycle time to market Using Lean Six Sigma Tools • Using the 80:20 rule (Pareto Principle) to reduce defects and variability• Achieving the greatest yield with the least effort • Reducing NPI (New Product/Process introduction) lead time to market using VSM • Creating Solutions from design process to launched low-cost manufacturing/services

Teo Seow Hian, GE ENERGYTeo Seow Hian is a technical leader and a Blackbelt with GE energy services. He has over 10 tears of experience and has a degree in BEng Mechanical Engineering – Nanyang Technological University Singapore and a MSc Industrial and Systems Engineering – Nationa University of Singapore, Singapore.

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Conference Day Two Wednesday, 23 February 2011LEAN SIX SIGMA

PROCESS EXCELLENCESUMMIT SINGAPORE 2011

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This site tour will allow you to visit one of the most advanced

business facilities in the world. Located in Singapore and

servicing all of South East Asia, it has been internationally

recognized for its outstanding application of Lean Six Sigma

techniques and its operational excellence.

Structure of Site Tour:

14:30 Arrival at facility

14:45 Opening Speech by General Manager

15:00 Outline of tour & Introduction of Site Hosts

15:10 Site Tour to see processes & quality service in action

16:30 Q&A

17:00 Leave

POST CONFERENCE SITE VISIT14:00 – 17:00

(INCLUDES NETWORKING BREAK)

For further information contact:Karan Chopra, Conference Manager, STRATEGIC BUSINESS NETWORKS PTE LTD

Tel: (65) 6345 2849 Mob: (65) 9631 5545 Email: [email protected]

Post-Conference Workshop and Site VisitThursday, 24 February 2011


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Topic

09:00 – 10:30 Why are we at Six Sigma yet?

What is holding a Six Sigma initiatives back?

• Six Sigma was established well over 2

decades ago, and quality as a management

practice was recognised over 50 years ago,

so why do we still have quality issues?

• Why does it continue to be so diffi cult to

effi ciently innovate our business?

• What should we be doing more or less of

as a management profession?

10:30 – 11:00 Coff ee Break

11:00 – 11:30 Auditing your Six Sigma initiative:

Share an ‘audit’ tool I have developed

(initially with HSBC) to audit the maturity of a

Six Sigma deployment

11:30 – 12:00 Constantly innovating your program:

How to keep Six Sigma fresh and relevant

Paul Tomes

Head of Business/Operational Excellence

CREDIT SUISSE, HONG KONG

14 years of change leadership, business process and

organizational design experience. He has an MBA from

Henley Management College, UK, and over 8 years

proven experience leading change programs in

Financial Services. Prior to joining Credit Suisse, Paul

led the Lean Six Sigma deployment for HSBC Asia

Pacific, based in Hong Kong.

A-Z Deployment Plan for Introducing Lean Six Sigma in

an Organization

01:00 – 01:15 Developing a framework to start implementing

lean six sigma in an organization for the first time

01:15 – 01:30 Deciding which lean six sigma methodology

will work best in the organization

01:30 – 01:45 “As is” and “to be” processes analysis , what it

calls for

01:45 – 02:00 Process improvement, process

re-engineering, process re-design

02:00 – 02:15 Understanding the key challenges involve

and what to look out for

02:15 – 02:30 Integrating Lean Six Sigma and ERP for

success

02:30 – 03:00 Coffee Break

03:00 – 03:15 Understanding DMADVR (Define, Measure,

Analyze, Design, Verify, Roll out) strategy for ERP

03:15 – 03:30 Handling change management and

organizational wide resistance

03:30 – 03:45 Implementing the best mix for success.

03:45 – 04:00 Aviation MRO case study

Syed Nadeem Ahmed

Sr. Power Plants Engineer

PAKISTAN AIRLINES

Mr. Syed Nadeem Ahmed has over 14 years of

experience in the engineering sector. He is currently

working with PIA MRO engineering and maintenance

division as a Sr. power plants engineer. He also has a

Masters in Mechanical Engineering and is a certified

Master Black Belt (MBB).

POST-CONFERENCE WORKSHOP A

09:00 – 11:00

POST CONFERENCE WORKSHOP B

01:00 – 04:00

Strategic Business Networks’

vision

is to create world-class platforms for

information exchange, knowledge

sharing and the provision of unrivalled networking

opportunities. In pursuit of this vision we are permanently

organizing summits, conferences and training programs

led by experts, industry practitioners and market leaders;

constantly trying to add value to our participant organizations

to help them achieve organizational success. Our events are

researched and developed through an in-depth understanding

of market dynamics and a constant upgrading of ours and the

overall industry standards. At Strategic Business Networks we

don’t believe in just riding on past successes but in always.

About Strategic Business Networks Pte Ltd

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CANCELLATION & SUBSTITUTIONS: You may substitute delegates at any time. SBN does not provide refunds for cancellations. For cancellations received in writing more than seven (7) days prior to the conference you will receive a 100% credit to be used at another SBN conference for up to one year from the date of issuance. For cancellations received seven (7) days or less prior to an event (includingday 7), no credits will be issued. In the event that SBN cancels an event, delegate payments at the date of cancellation will be credited to a future SBN event. This credit will be available for up to one year from the date of issuance. In the event that SBN postpones an event, delegate payments at the postponement date will be credited towards the rescheduled date. If the delegate is unable to attend the rescheduled event, the delegate will receive a 100% credit representing payments made towards a future SBN event. This credit will be available for up to one year from the date of issuance. No refunds will be available for cancellations or postponements.

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TEAM DISCOUNTS

SBN recognizes the value of learning in teams. Enjoy our privileged rates when you book as a team:

• Team of 3 receive 5% off

• Team of 5 receive 7% off

* Team of 8 receive 10% off

This discount is exclusive of the early bird discount advertised.

Main Summit 22 & 23 February 2011

Pre-Summit Masterclass 21 February 2011

Post-Summit Workshop and Site Visit 24 Februaary 2011

* Payment in full is required prior to 15 November 2010 to qualify for the Early Bird Discount. * Price includes lunches, refreshment and course materials. * A late administration fee of SGD100 will be added to the regular price after 15 February 2011.

CONFERENCE PACKAGES REGULAR PRICES IN SGD

EARLY BIRD DISCOUNT IN SGD

AMOUNT SAVED IN SGD

Package A – Conference + Masterclass + Site Tour + Workshop A 5,799 5,099 700

Package B – Conference + Masterclass + Site Tour 5,199 4,599 600

Package C – Conference + Masterclass + Workshop A + Workshop B 5,099 4,499 600

Package D – Conference + Site Tour + Workshop A 4,599 4,099 500

Package E – Conference + Masterclass + Workshop A or B 4,499 3,999 500

Package F – Conference + Site Tour 3,999 3,599 400

Package G – Conference + Masterclass 3,899 3,499 400

Package H – Conference + Workshop A or B 3,299 2,999 300

Package I – Conference only 2,699 2,499 200

PAYMENT METHODS

By Check/Bank Draft: Made payable to Strategic Business Networks Pte Ltd

By Direct Transfer: Please quote invoice number(s) with remittance advice Account Name: Strategic Business Networks Pte Ltd Bank Number: 7171 Account No: 001-905142-8 6 Shenton Way DBS Building Tower Singapore 068809 Swift Code: DBSSSGSG

Payment is due in full upon receipt of invoice. Full payment prior to the event is mandatory for attendance. I agree to SBN’s payment terms.


ASIAN

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Documents

Six Sigma Summit 2011_9dec Event Nadeem